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Odeabank

<div>
 
 
 We are looking for an Odealist to create value together!
 
 
 
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
 
 learning, growing, and creating value.
 
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 <ul>
 <li>
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 </li>
 <li>
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 </li>
 <li>
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 </li>
 <li>
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 </li>
 </ul>
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking a strategic, innovative, and driven
 
 SME Segment Assistant Manager
 
 with a focus on
 
 Service Model Design
 
 . This role is pivotal in shaping and optimizing the service model for the SME (Small and Medium Enterprises) segment, ensuring that our offerings are tailored to meet the unique needs of SME clients. In addition to segment management, you will design and implement effective service models that enhance customer satisfaction, improve operational efficiency, and drive business growth.
 
 
 As an
 
 SME Segment Assistant Manager
 
 , you will lead the development of customer-centric services, integrating the latest trends, tools, and data-driven insights to deliver a service experience that truly resonates with SMEs. You will manage cross-functional teams, design end-to-end service processes, and be responsible for aligning the service model with the overall strategic goals of the bank.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Service Model Design &amp; Optimization
 
 : Lead the design and continuous improvement of the service model for the SME segment, ensuring it is customer-centric, efficient, and scalable. Create processes that deliver exceptional value to SME customers, focusing on personalization, ease of use, and operational excellence.
 </li>
 <li>
 
 SME Segment Strategy
 
 : Develop and execute a clear and effective strategy for the SME segment, ensuring the service model aligns with broader bank objectives. Understand and analyze SME customer needs and behaviors to design services that provide tangible value and differentiate the bank in the market.
 </li>
 <li>
 
 Customer Journey Mapping
 
 : Define and optimize the SME customer journey, ensuring all touchpoints are seamless and provide an excellent customer experience. Identify pain points in the journey and implement solutions to improve customer satisfaction and service delivery.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with product development, sales, marketing, and operations teams to ensure the service model is integrated across all functions and aligned with customer expectations. Foster collaboration to ensure consistent and high-quality service delivery at every stage of the customer lifecycle.
 </li>
 <li>
 
 Data-Driven Service Design
 
 : Use customer insights, feedback, and CRM data to inform service model design decisions. Implement strategies that respond to customer needs and behaviors, improving customer satisfaction, retention, and lifetime value.
 </li>
 <li>
 
 End-to-End Service Process Management
 
 : Manage the design, implementation, and optimization of end-to-end service processes, from initial customer contact through to ongoing account management and support. Ensure processes are efficient, scalable, and align with the SME customer&rsquo;s needs.
 </li>
 <li>
 
 Leadership &amp; Team Coordination
 
 : Lead and motivate cross-functional teams to execute service model strategies effectively. Provide guidance, mentorship, and support to team members to ensure the smooth delivery of customer services.
 </li>
 <li>
 
 Service Model Metrics &amp; Reporting
 
 : Develop and track KPIs related to service model performance (e.g., customer satisfaction, operational efficiency, retention rates). Use data to continuously refine and improve the service model.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 
 Experience
 
 : Minimum of 5 years of experience in segment management, service design, or customer experience management, ideally within the banking or financial services sector. Experience in
 
 SME segment
 
 strategy and
 
 service model design
 
 is highly preferred.
 </li>
 <li>
 
 Service Design Expertise
 
 : Strong experience in designing, implementing, and optimizing service models that enhance customer experiences, especially for small and medium-sized businesses.
 </li>
 <li>
 
 Customer-Centric Approach
 
 : Deep understanding of SME customer needs, behaviors, and pain points, and the ability to design services that address those needs effectively.
 </li>
 <li>
 
 Analytical &amp; Data-Driven
 
 : Strong ability to analyze customer data, feedback, and behavior to inform service design decisions.
 </li>
 <li>
 
 Leadership
 
 : Proven leadership skills with the ability to manage and motivate cross-functional teams to execute on service model strategies. Ability to align multiple stakeholders and drive results.
 </li>
 <li>
 
 Process Management
 
 : Experience in managing complex service processes, ensuring efficiency, scalability, and continuous improvement.
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to identify challenges within the service model and develop effective solutions to improve both customer satisfaction and operational performance.
 </li>
 <li>
 
 Communication
 
 : Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 A strategic thinker with a deep understanding of
 
 SME customer needs
 
 and a passion for designing service models that deliver exceptional customer experiences.
 </li>
 <li>
 Comfortable managing both the high-level strategy and the operational details of service model design and implementation.
 </li>
 <li>
 Data-driven and customer-focused, with a strong ability to turn insights into action that improves the SME customer experience and drives business growth.
 </li>
 <li>
 Experienced in designing and optimizing service processes, ensuring they are customer-centric, efficient, and scalable.
 </li>
 </ul>
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
 
 
 Detailed information can be found at
 
 Odeabank Personal Data Protection Disclosure Text.
 
 
 
 
 
</div>

SME Segment Assistant Manager

LaLaMove

<div><div><div>At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world&rsquo;s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!</div><div></div><div> 
To provide exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centre for Lalamove in Turkey.</div><div></div><div> 
Office location: 4. Levent, Turkey</div></div>
<div><div><h3 class="jobSectionHeader">What we seek:</h3><ul><li><ul><li>
Manages frontline operation teams to ensure operational excellence and excellent customer service.</li><li>
Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to team, department KPIs and service quality standards.</li><li>
Develop a productive and achievement oriented working environment for employees resulting in high engagement scores.</li><li>
Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction.</li><li>
Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team and other departments, in solving problems that would address staffing requirements, work assignments and the like in ensuring that L1 and L2 operations are functioning at its optimum.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Additional Responsibilities:</h3><ul><li><ul><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Contribute to the Lalamove growth in Turkey</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What you'll need:</h3><ul><li><ul><li>
Degree holder with a proven track record of stakeholder management</li><li>
Proficiency of computer skill in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite</li><li>
Ability to communicate effectively with people at different levels</li><li>
Ability to develop, implement and review policies and procedures</li><li>
At least 4 years work experience in customer service field, with a minimum of 1 year in team management capacity</li><li>
A sound knowledge and understanding of contact centre management principles</li><li>
Excellent command of written and communication skills in English and Native written and communication skills in Turkish</li><li>
Experience in a logistics or start up environment would be an advantage</li><li>
Experience in multi-location, multi-culture environment is a plus</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Services Assistant Manager

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 
 
 <ul>
 <li>
 Assistant Store Manager in daily operations and overall management of the store
 </li>
 <li>
 Lead and motivate the sales team to achieve store sales goals and objectives
 </li>
 <li>
 Provide exceptional customer service by addressing customer inquiries and resolving issues
 </li>
 <li>
 Ensure product displays, signage, and merchandising standards are maintained throughout the store
 </li>
 <li>
 Assist in training and onboarding new employees to ensure a knowledgeable team
 </li>
 <li>
 Monitor inventory levels and assist in managing stock replenishment and orders
 </li>
 <li>
 Conduct regular store audits to ensure compliance with company policies and procedures
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a retail management or supervisory role
 </li>
 <li>
 Strong leadership and team-building skills with the ability to motivate others
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to analyze sales data and make informed decisions
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Univercity diploma required; a degree in business or a related field is a plus
 </li>
 </ul>
</div>

Assistant Store Manager (İstanbul Optimum)

 Guess

<div>Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.<ul>
<li>Assistant Store Manager in daily operations and overall management of the store.</li>
<li>Lead and motivate the sales team to achieve store sales goals and objectives.</li>
<li>Provide exceptional customer service by addressing customer inquiries and resolving issues.</li>
<li>Ensure product displays, signage, and merchandising standards are maintained throughout the store.</li>
<li>Assist in training and onboarding new employees to ensure a knowledgeable team.</li>
<li>Monitor inventory levels and assist in managing stock replenishment and orders.</li>
<li>Conduct regular store audits to ensure compliance with company policies and procedures.</li>
</ul>Requirements<ul>
<li>Proven experience in a retail management or supervisory role.</li>
<li>Strong leadership and team-building skills with the ability to motivate others.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze sales data and make informed decisions.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
<li>Univercity diploma required; a degree in business or a related field is a plus.</li></ul></div>

Unilever

<div>
 Function: CMI, Marketing
 
 
 Work Level: WL1D
 
 
 Reports to: Ayesha Athar (Head of CMI &ndash; PC, PTAB)
 
 
 Scope: CMI &ndash; Personal Care, Turkey
 
 
 Location: Turkey
 
 
 Terms &amp; Conditions: Istanbul, Umraniye UHouse based, Full-time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 CATEGORY/FUNCTION INTRODUCTION
 
 
 Personal care is one of the Business Groups of Unilever. It has a turnover of more than 12Bn Euros. It has three categories &ndash; Skin Cleansing, Deodorants and Oral Care. Most of the turnover comes from 8 Power brands &ndash; Dove, Rexona, Lux, Pepsodent, Axe, Lifebuoy, Dove Men+Care and CloseUp, with 5 of the 8 power brands having a turnover of more than 1 billion Euros.
 
 
 PTAB is one of the Business Units of Unilever and spans across Pakistan, Turkey, Arabia and Bangladesh. Within PTAB all the three categories of PC are present with differing footprints. The region offers massive opportunities for growth across price tiers. The geographic differences allow for significant deaveraged opportunities.
 
 
 
 Job Purpose
 
 
 
 The Consumer &amp; Market Insights (CMI) Manager plays a critical role by driving the company's understanding of consumer behaviour, market trends, and competitive dynamics. This role is pivotal in informing strategic decisions, enhancing product development, and optimizing marketing strategies to better meet consumer needs and preferences. The role involves translating business strategy into actionable insights led marketing and commercial plans for outcomes, while championing a digital-first, social-first approach to brand world building and consumer engagement. If you are curious by nature, energized by connecting the dots, and uncovering growth opportunities within complex data &amp; research, then this job is for you in our Personal Care business.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 The key responsibilities in this role are:
 
 
 <ul>
 <li>
 Primary responsibility will be to harness consumer and market insights to shape strategies that elevate brand superiority. You will be instrumental in creating brands that are unmissable, ensuring they stand out in the market and drive sustainable growth.
 </li>
 <li>
 Lead the charge on continuous tracking and monitoring of Market Performance metrics for PC brand and liaising with agencies responsible. Additionally, ensure the sharing of key insights with the relevant teams to help steer the course of day-to-day strategy on the brand
 </li>
 <li>
 Build strategic, sustainable business advantages for the PC business in the short and long term by combining deep consumer-centricity with a nuanced understanding of business performance and strategy.
 </li>
 <li>
 Leads consumer insight into BU agenda of strategy, S&amp;OP, innovation deployment, Communication deployment, Net Revenue Management etc.
 </li>
 <li>
 Build effective and collaborative relationships with varied Business Teams and associated functions working on Personal Care Brands, including Marketing teams, R&amp;D, and CTI to understand key business objectives and thereby identify and communicate the role and value that market data and consumer research plays in the decision-making process.
 </li>
 <li>
 Translate business objectives into clear research briefs for the brand, and communicate actionable insights based on data-based findings and logic to enable informed decisions.
 </li>
 <li>
 Develop an understanding of the marketing mix creation process and ensure clarity of key risky assumptions and hypotheses to be tested in research at respective stages.
 </li>
 <li>
 Learn and employ a range of qualitative and quantitative research methodologies, choosing the methodology/source which is best suited to answering the business objectives for PC
 </li>
 <li>
 Ensure rigor in research design, data collection, analysis, and recommendations, collaborating with research agency partners where applicable.
 </li>
 <li>
 Collaborate closely with the marketing team to help develop impactful brand assets, create compelling content, and amplify brand messaging across digital and retail platforms in the market.
 </li>
 <li>
 Strategic Influence: Collaborate across functions to ensure insights are effectively translated into actionable strategies. Present insights and strategic recommendations to the PC BU Leadership Team to guide corporate strategy and product positioning. Influence long-term brand strategies through deep consumer understanding and market analysis. Work closely with the BU Lead and Marketing Teams.
 </li>
 <li>
 Managing relationships across other CMI teams in PTAB, agency partners, CTI, and cross functional teams.
 </li>
 <li>
 Ability to collaborate seamless &amp; lead across agency partners ensuring maximum value for the business regarding quality, timeliness and service and internal Unilever teams.
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 Minimum 3-5 years of research experience; preferably experienced in both pre-launch and post-launch research methods.
 
 
 <ul>
 <li>
 Ability to translate multiple source information into a market insight story
 </li>
 <li>
 Excellent spoken and written English
 </li>
 <li>
 Consumer mindset; driver of consumer centric marketing
 </li>
 <li>
 External orientation; driver of bringing the outside world into the marketing team (consumer, culture, future)
 </li>
 <li>
 Holistic / lateral thinking; ability to create new insight, elevate thinking &amp; think out of the box;
 </li>
 <li>
 Digital &amp; data capabilities; driver of new digital methodology &amp; measurement tools
 </li>
 <li>
 Business partnership skills (demonstrable track record of outstanding partnership with business partners and stakeholders, strong communication and influencing skills, OTIF delivery, strong point of view, identification of growth opportunities).
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 For CI there is a set of essential skills needed for every role, and then 4 sets of skills associated to doing different types of CI work; Strategy &amp; Futurology, Brand Activating, Data Artistry, Brand Crafting.
 
 
 
 This Role Requires Following Key Skills
 
 
 
 <ul>
 <li>
 Marketing &amp; 6P Acumen: Partner marketing in generating brand opportunities that create the best end to end consumer experience across the 6Ps.
 </li>
 <li>
 Business Acumen &amp; Partnering: Work with cross functions not only marketing/CD. Shifting all briefs and learning plans from insight output to business outcome. Extracting maximum value from data and insight initiatives by building strong collaborations and influencing key business partners (internally and externally).
 </li>
 <li>
 Transformational Story-Telling: Creating and delivering, fact-based, business-relevant, consumer-centric insight narratives, capable of driving business action and impact. Successfully introducing a breakthrough idea, process or tool that gains followership and delivers measurable change within the business.
 </li>
 <li>
 Market Research &amp; Insight Generation: Knowing when and how to deploy research to answer key business questions and how to connect all available data in the business to transform knowledge into transformational insights for the business.
 </li>
 <li>
 Strategic Thinking &amp; Problem Solving: Defining a problem, causation and solution in an objective, systematic way that showcases vulnerabilities or threats clearly while delivering opportunities that offer a competitive advantage.
 </li>
 <li>
 Digital Acumen: Using your digital acumen to inform marketing and customer strategies and activities, creating and landing content that resonates with the target audience across different digital channels.
 
 
 </li>
 </ul>
 
 Partnership &amp; Collaboration
 
 
 
 <ul>
 <li>
 You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
 </li>
 <li>
 Deliver and drive transformational action within the business through key landing points and influencing senior stakeholders.
 </li>
 <li>
 You are a Constant Learner - able to keep pace with the environment and lead it. Being up to date on best-in-class insights across topics of interest and the ability to land a message to the satisfaction of all stakeholders is key.
 </li>
 <li>
 Advocates for consumer needs and interprets data smartly to spot opportunities.
 </li>
 <li>
 Inspires collaboration, builds inclusive teams, and fosters a culture of learning and performance.
 
 
 </li>
 </ul>
 
 Critical Sol (standards Of Leadership) Behaviors
 
 
 
 <ul>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Assistant Consumer Insights Assistant Manager - Personal Care

Explore 1065+ Assistant customer service manager in Istanbul this December. Find roles across top companies and apply now to boost your career.

1065 assistant customer service manager jobs IN Istanbul

SME Segment Assistant Manager

Customer Services Assistant Manager

Assistant Store Manager (İstanbul Optimum)

Assistant Store Manager (İstanbul Optimum)

Assistant Store Manager (İstanbul Optimum)

Assistant Consumer Insights Assistant Manager - Personal Care

Assistant Consumer Insights Assistant Manager - Personal Care