customer service representative Jobs in Karachi

customer service representative

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assistant manager finance Jobs in Karachi

assistant manager finance

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assistant customer service manager

SJS INTERNATIONAL Industries

We are a leading battery manufacturing company - Alaska Battery seeking a skilled and proactive Assistant Manager &ndash; After Sales to oversee service operations, ensure customer satisfaction, and strengthen dealer support across Karachi and Hyderabad.Key Responsibilities:<ul><li>Manage and improve after-sales service operations across assigned regions</li><li>Lead and train service teams to ensure timely, quality support</li><li>Develop and maintain strong relationships with dealers and distributors</li><li>Monitor warranty claims, service quality, and customer feedback</li><li>Implement service policies and process improvements for efficiency</li><li>Conduct periodic service audits and provide actionable insights</li><li>Coordinate with sales teams to enhance overall customer experience</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s degree or DAE in Mechanical/Electrical Engineering, Business, or related field</li><li>5+ years of experience in after-sales/service operations (automotive/manufacturing preferred)</li><li>Strong leadership, problem-solving, and communication skills</li><li>Willingness to travel between Karachi and Hyderabad as needed</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthWork Location: In person

Assistant Manager After Sales

Jorofy Private Limited

SIAR digital is HiringWe are looking for a dedicated and experienced Customer Services Assistant Manager to join our dynamic team. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for helping others. As a Customer Service AM, you will be responsible for overseeing the daily operations of the customer support team, ensuring that our customers receive the highest level of service. You will work closely with other departments to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. If you have any experience in E-commerce industry or in Fashion industry and If you are a motivated individual with a commitment to excellence and a desire to make a positive impact, we encourage you to apply.Responsibilities <ul><li>Oversee daily operations of the customer support team.</li><li>Ensure high levels of customer satisfaction through excellent service.</li><li>Develop and implement support strategies and processes.</li><li>Train, mentor, and provide feedback to team members.</li><li>Monitor performance metrics and identify areas for improvement.</li><li>Collaborate with other departments to resolve customer issues.</li><li>Handle escalated customer complaints and provide solutions.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Prepare and present regular reports on team performance.</li><li>Foster a positive and productive team environment.</li><li>Ensure compliance with company policies and procedures.</li><li>Identify and address training needs within the team.</li><li>Implement and manage customer support tools and technologies.</li><li>Conduct regular team meetings and one-on-one sessions.</li><li>Develop and maintain customer support documentation.</li><li>Assist in the recruitment and onboarding of new team members.</li><li>Stay informed about industry trends and best practices.</li><li>Manage team schedules and workload distribution.</li><li>Coordinate with the quality assurance team to ensure service standards.</li><li>Stay up to date and continuously train existing teams on products, Shipping rates, billing issues, return policies, etc.</li><li>Managing all communication changes for customer support via email, phone, or social media channels such as Facebook or Twitter and WhatsApp.</li><li>Providing customer service and troubleshooting issues with various</li><li>Ecommerce platforms such as Shopify / Internal platform.</li></ul>Requirements- Minimum of 2 years of experience in customer support or a similar role in E-commerce or Fashion industry. - Graduation or Master or other related fields. - In-depth knowledge of eCommerce order management. - Hands-on experience in using MS Excel and other CRM tools.Skills Required<ul><li>Team Management and motivation</li><li>Written and verbal communication skills in both English and Urdu</li><li>Interpersonal skills to manage difficult situations with customers</li><li>Stakeholder management</li><li>Organizational and time management skills</li><li>Consistently task oriented</li></ul>About Us:We are a highly professional eCommerce services company that prides itself inproviding the highest level of turkey solution services to industry-leading brandswithin the fast and luxury fashion sectors as well as cosmetics and gifting.What We Offer -Market Competitive Salary -Career Development and Growth -Healthy and support Work EnvironmentCompany Name SIAR DigitalLocation DHA Phase 1, Karachi, PakistanJob type Full Time (Onsite) Rotational ShiftsApply at careers@siardigital.com sana.badar@siardigital.comJob Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Services- Assistant Manager

HR First Pvt Ltd

Responsibilities:<ul><li>Supervise call center operations to ensure timely and effective resolution of customer complaints and inquiries.</li><li>Monitor service levels, agent performance, and quality assurance metrics.</li><li>Develop SOPs, scripts, and escalation procedures to improve first-call resolution.</li><li>Manage escalated customer concerns and follow through until resolution.</li><li>Coordinate onboarding of new customers with Sales, Technical, and Installation teams. Develop onboarding journeys, documentation, and training materials while monitoring timelines.</li><li>Oversee daily monitoring of &ldquo;not reporting&rdquo; cases (GPS/IoT devices) and ensure timely rectification.</li><li>Collaborate with field force and technical support for troubleshooting, health checks, and replacements.</li><li>Supervise and guide support staff, onboarding coordinators, and technical teams with performance reviews and training. Identify process gaps and recommend improvements to enhance customer satisfaction.</li><li>Generate regular reports on customer issues, call center performance, onboarding KPIs, and technical cases.</li></ul>Requirements:<ul><li>Female Candidate ONLY.</li><li>Bachelor&rsquo;s degree in Business Administration or related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in customer service/operations, including 1&ndash;2 years in a supervisory or deputy manager role.</li><li>Strong communication, leadership, and customer-handling skills.</li><li>Experience in IoT, tech services, or automotive tracking will be an added advantage.</li><li>Familiarity with CRM tools, call center systems, and reporting dashboards.</li><li>Ability to multitask, prioritize, and meet SLAs in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Customer Success

BMA Capital Management Limited

Job Title: Assistant Manager &ndash; ComplianceReporting to: Vice President &ndash; Compliance &amp; Company SecretaryJob PurposeTo support the Vice President &ndash; Compliance in implementing, monitoring, and strengthening the compliance framework, corporate governance practices, and regulatory reporting requirements of BMA Investment Advisors Ltd.The role ensures timely execution of compliance tasks, maintenance of regulatory records, monitoring of company-wide adherence to SECP, NBFC, and AML/CFT regulations, and coordination for audits and inspections.Key Responsibilities1. Regulatory Compliance MonitoringAssist in implementing compliance policies, procedures, and regulatory frameworks.Prepare and maintain compliance checklists for periodic filings with SECP and other regulators.Monitor ongoing company operations to identify compliance gaps and escalate issues to the VP.Track regulatory updates and support management in integrating them into policies.2. Reporting &amp; FilingsDraft and prepare statutory filings, reports, and returns for submission to SECP and other authorities.Maintain compliance records, registers, and documentation as per NBFC Rules and AML/CFT guidelines.Prepare compliance MIS/reports for management and regulatory review.3. Audit &amp; Internal Control SupportAssist in execution of internal audit plans related to compliance and risk control.Follow up on audit findings, ensuring corrective actions are implemented.Coordinate with internal and external auditors during reviews and inspections.4. Policy &amp; Governance SupportSupport in drafting and reviewing internal policies, SOPs, and governance documents.Ensure compliance awareness by circulating regulatory updates and conducting basic staff orientations under VP&rsquo;s guidance.Liaise with HR and other departments to ensure compliance with internal governance and ethical standards.5. Coordination &amp; AssistanceProvide administrative and documentation support for Board/Committee meetings, including collation of compliance-related agenda items and records.Act as the first point of contact for departmental compliance queries, escalating issues as required.Work closely with the Manager, Internal Audit &amp; Compliance, for monitoring and reporting tasks.Qualifications &amp; ExperienceBachelor&rsquo;s degree in Finance, Law, Accounting, or related field (Master&rsquo;s preferred).2&ndash;4 years of relevant experience in compliance, audit, or risk management (preferably in financial services or NBFC sector).Familiarity with SECP regulations, Companies Act 2017, NBFC Rules, and AML/CFT requirements.Strong analytical, documentation, and reporting skills.Key CompetenciesAttention to detail and regulatory awareness.Strong organizational and record-keeping skills.Ability to work independently under supervision.Good communication and coordination skills.Job Type: Full-timeApplication Question(s):<ul><li>AMC Experience </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>AMC: 1 year (Required)</li></ul>Work Location: In person

Assistant Manager Compliannce - AMC Experience

First Floor-Workspaces

ASSISTANT DISPLAY MANAGER - KARACHI (DHA)A leading provider of High quality flooring solutions in Pakistan requires an experienced and creative DISPLAY CENTRE ASSISTANT MANAGER for its KARACHI - 26th STREET DHA OUTLETJOB SUMMARY:We are looking for a skilled resource to oversee the daily operations of our showroom. The candidate should have good leadership, communication and selling skills with the ability to provide exceptional customer service and drive sales growthRESPONSIBILITIES<ul><li>Help the Showroom Manager in Managing the DISPLAY CENTRE</li><li>Deal with Walk in Clients and provide guidance and ideas to Visiting clients</li><li>Build relationships with customers, designers and contractors</li><li>Convince the clients with options available and close the deal</li><li>Collaborate with Sales Team to achieve Sales Target</li><li>Maintain a clean, organised and visually appealing showroom</li></ul>REQUIREMENTS<ul><li>1 + Years experience in Showroom Management in a BUILDING MATERIALS Company</li><li>Excellent Communication, leadership and customer service Skills</li><li>Ability to convince the clients and close the deal - Direct Showroom Sales</li><li>Must be a Graduate </li><li>Develop strategies in collaboration with the Sales Team to improve Sales</li></ul>SALARY:40,000 - 60000 Plus CommissionLOCATION:26th Street, DHA Phase 5, KarachiFEMALE APPLICANTS will be preferredTIMINGS: 10 : 30 AM to 8 PMJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per month plus CommissionJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthExperience:<ul><li>BUILDING MATERIAL SALES: 1 year (Required)</li><li>DISPLAY CENTER MANAGEMENT: 1 year (Preferred)</li></ul>Work Location: In person

ASSISTANT DISPLAY MANAGER

Dany Technologies

Requirements:- Bachelors- 3 to 4 years of relevant experience of service centres preferably in Home Appliances / Electronics Industry -Must have experience of after sales services, returns, product damages, complains, warranty claims, customer handling, problem resolution &amp; reporting. - Should have excellent communication skillsWhat we Offer?- Excellent learning &amp; growth opportunities - Market competitive salary + benefitsJob Type: Full-timeWork Location: In person

Assistant Manager Customer Support

Yellow Taxi Pizza

Assistant Restaurant Manager supports the General Manager by overseeing daily operations, ensuring staff performance, managing inventory and costs, and maintaining high standards for guest service and food quality. Key duties include hiring and training new employees, creating staff schedules, resolving customer complaints, tracking financial metrics, and ensuring adherence to health and safety regulations. This leadership role requires strong skills in staff supervision, conflict resolution, inventory control, and financial management to contribute to the restaurant's overall success and profitabilityJob Type: Full-timeWork Location: In person

Assistant Restaurant General Manager

Explore 1388+ Assistant customer service manager in Karachi this September. Find roles across top companies and apply now to boost your career.