customer service representative

Digital Bizkart

Location: PECHS Block 6, Shahrah-e-Faisal, Karachi Timings: Rotational Shifts (4:00 PM &ndash; 1:00 AM &amp; 12:00 AM &ndash; 9:00 AM) Working Days: 6 Days a Week Salary: PKR 80,000 &ndash; 120,000 (Based on Experience)We are looking for a skilled and experienced Last Mile Operations Specialist to support and optimize delivery operations for our US-based clients. The ideal candidate will possess hands-on experience in logistics operations, strong coordination skills, and excellent English communication.Key Responsibilities:<ul><li>Coordinate with drivers to manage pickup and delivery schedules efficiently</li><li>Oversee daily operations of the delivery center</li><li>Resolve delivery-related issues, delays, and escalations promptly</li><li>Ensure effective route planning and load distribution</li><li>Manage and support the onboarding of 1099 delivery drivers as required</li><li>Monitor and ensure timely and efficient load management</li></ul>Requirements:<ul><li>1&ndash;3 years of experience in US logistics or last mile operations</li><li>Strong English communication skills (both verbal and written)</li><li>Ability to work in rotational shifts</li><li>Strong problem-solving and coordination abilities</li></ul>Note: Only candidates with relevant experience in US last mile or delivery operations will be considered.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Service Representative - US Last Mile Logistics Operations

Collabrains PVT LTD

Job Title: Inbound Sales Representative | Full-Time | On-Site &ndash; KarachiBrand Republic is hiring confident and customer-focused Inbound Sales Representatives to join our growing sales team. The ideal candidate will be responsible for handling international inbound calls, understanding customer requirements, resolving inquiries, and converting incoming leads into successful sales.If you have excellent English communication skills, a persuasive personality, and enjoy interacting with customers over the phone, we'd love to hear from you.Job Details<ul><li>Position: Inbound Sales Representative</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Shift Timings:</li><li>3:00 PM &ndash; 12:00 AM</li><li>6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li></ul>Key Responsibilities<ul><li>Handle international inbound customer calls professionally</li><li>Understand customer needs and recommend suitable services</li><li>Convert inbound inquiries into successful sales opportunities</li><li>Build and maintain positive customer relationships</li><li>Address customer questions and resolve concerns effectively</li><li>Follow up with leads to maximize sales conversions</li><li>Maintain accurate customer records and sales reports</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal departments to ensure a seamless customer experience</li></ul>Required Skills<ul><li>Excellent spoken English with clear pronunciation and strong communication skills</li><li>Strong phone etiquette and customer service skills</li><li>Proven sales and negotiation abilities</li><li>Ability to build rapport and close sales over the phone</li><li>Strong objection-handling and problem-solving skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is preferred</li><li>Experience handling international customers is an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development</li><li>Collaborative and supportive work environment</li></ul>Work Location: In person

Inbound Sales Representative | Full-Time | On-Site

Resource Linked Private Limited

Job description:Resource Linked&ndash; Retail PositionJob Type: Full-TimeWorking Days: 6 Days a WeekLocations: Saddar, Karachi, PakistanJOB POSITION: Retail Sales RepresentativeJob OverviewResource Linked is seeking a motivated and customer-focused Retail Sales Representative to join our dynamic retail team responsible for customer service, sales performance, and store presentation in a fast-paced retail environment.Responsibilities<ul><li>Greet customers, assess their needs, and provide accurate, detailed product information.</li><li>Maintain comprehensive knowledge of products, services, features, benefits, and promotions.</li><li>Build lasting customer relationships to encourage repeat business and brand loyalty.</li><li>Achieve individual and store sales targets through proactive selling and upselling.</li><li>Handle customer inquiries, complaints, and concerns professionally, ensuring prompt resolution and an outstanding customer experience.</li><li>Operate POS systems efficiently to process purchases, returns, exchanges, and transactions accurately.</li><li>Assist with inventory by restocking shelves, organizing merchandise displays, and reporting low stock or discrepancies.</li><li>Maintain a clean, organized, safe, and visually appealing store environment.</li><li>Collaborate with the store team and leadership to execute sales strategies, promotions, and special offers.</li><li>Stay informed on industry trends, competitor products, and customer preferences to provide relevant advice, recommendations, and improve service quality.</li><li>Adhere to company policies, procedures, ethical standards, confidentiality, and professionalism.</li><li>Adapt to changing priorities and fast-paced retail environments while maintaining enthusiasm, efficiency, and professionalism.</li></ul>Requirements<ul><li>Education: BA / BSc / BCom / FA / FSC / BBA/ ADP</li><li>Minimum 1 to 2 years of Retail experience required</li><li>Sales Techniques</li><li>Communication Skills</li><li>Customer Service Skills</li><li>Inventory Management</li><li>Point of Sales (POS) Systems</li><li>Product knowledge</li></ul>Salary &amp; Incentives<ul><li>Market Competitive Salary</li><li>Sales Incentives (Based on Target Achievement)</li><li>Annual Leave</li><li>Casual Leave</li><li>Sick Leave</li><li>Other Benefits</li></ul>Apply at: hr@resourcelinked.comSubject line: Retail Sales Representative-KarachiWork Location: In person

Retail Sales Representative

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

Mashreq

<div>
 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
</div>

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

Fresh Basket

We are looking for an enthusiastic and customer-oriented Female Sales Executive to represent Fresh Basket at our Defence Outlets. In this role, you will engage directly with customers, promote our premium products, and ensure an excellent shopping experience. You will play a key part in driving sales, increasing brand awareness, and maintaining customer satisfaction.Key Responsibilities:<ul><li>Customer Engagement: Actively engage with customers in-store, offering assistance, and sharing product knowledge to enhance the shopping experience.</li><li>Sales Promotion: Promote Fresh Basket&rsquo;s products, special offers, and seasonal sales to maximize conversions and increase revenue.</li><li>Brand Representation: Ensure that all interactions reflect the values and image of the Fresh Basket brand, maintaining a friendly, approachable, and professional demeanor.</li><li>Product Knowledge: Be fully informed about Fresh Basket's product range, including fresh produce, grocery items, and specialty products, to answer customer queries and offer recommendations.</li><li>Demonstrations &amp; Sampling: Organize and execute in-store product demonstrations and sampling events to showcase new products or promotions.</li><li>Sales Targets: Meet or exceed daily, weekly, and monthly sales targets through proactive selling and customer service.</li><li>Merchandising Support: Assist in maintaining product displays, ensuring shelves are stocked, clean, and appealing to customers.</li><li>Feedback Collection: Gather customer feedback on products, promotions, and the overall shopping experience to share with the management team for continuous improvement.</li><li>Community Engagement: Participate in community outreach and events to promote Fresh Basket and drive foot traffic to the store.</li></ul>Qualifications:<ul><li>Experience: Prior experience in retail sales, or customer service is preferred.</li><li>Communication Skills: Excellent interpersonal and communication skills with the ability to engage and influence customers.</li><li>Sales-Driven: Passionate about sales with a proven track record of achieving or exceeding targets.</li><li>Customer Focus: A strong commitment to providing exceptional customer service and fostering long-term relationships.</li><li>Brand Enthusiasm: Genuine interest in Fresh Basket&rsquo;s products and mission to promote healthy, sustainable living.</li><li>Flexibility: Ability to work in a fast-paced environment with varying shifts, including weekends and holidays.</li><li>Team Player: Ability to work well within a team, as well as independently when required.</li></ul>Location : Defence &amp; CliftonBenefits:<ul><li>Competitive salary with sales-based incentives</li><li>Opportunities for career growth within Fresh Basket</li><li>Training on product knowledge and customer service best practices</li><li>Employee discounts on Fresh Basket products</li><li>Medical Insurance (individual)</li><li>Monthly Sales target incentives &amp; rewards</li><li>Annual Leaves (encashment)</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Brand Ambassador / Sales Associate (Female)

Tabani Real Estate Pakistan

Key Responsibilities:- Conduct outbound calls to potential and existing clients.- Respond to inbound inquiries professionally and promptly.- Maintain accurate records of calls and client interactions.- Provide information regarding company services and address client concerns.- Follow communication scripts and guidelines to ensure consistency.- Work closely with the sales and marketing teams to support ongoing campaigns.- Meet daily and weekly call targets.Requirements:- 6 months to 1 year of relevant experience in a calling, telesales, or customer service role.- Strong communication and interpersonal skills.- Ability to handle high call volumes with efficiency.- Basic computer literacy and familiarity with CRM systems (preferred).- Positive attitude, strong work ethic, and attention to detail.- Preference will be given to female applicants.Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Calling Agent

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