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customer support representative Jobs in Karachi

customer support representative

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customer service representative

Turn Up Technologies

Job Title: Customer Support Representative (CSR) &ndash; Ticketing &amp; Client OperationsCompany: Turn Up Technologies Shift: Rotational Shift (10:00 AM &ndash; 6:00 PM or 3:00 PM &ndash; 11:00 PM)Role OverviewTurn Up Technologies is hiring a detail-oriented and service-focused Customer Support Representative (CSR) to manage client communication, ticketing workflows, and operational documentation. This role requires strong English communication skills, structured ticket handling expertise, and solid MS Excel proficiency to ensure smooth service delivery and accurate reporting.Key Responsibilities<ul><li>Manage and respond to client queries via ticketing systems, email, and chat professionally and promptly.</li><li>Log, update, track, and close support tickets with complete documentation.</li><li>Perform accurate data entry and maintain updated client records.</li><li>Prepare and manage operational reports using MS Excel (formulas, filters, sorting, basic pivot tables).</li><li>Coordinate client concerns with internal teams and ensure timely resolution.</li><li>Maintain proper follow-ups to ensure no open ticket remains unattended.</li><li>Document all customer interactions systematically.</li><li>Monitor SLAs and ensure service quality standards are met.</li><li>Maintain a professional tone while handling international clients.</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal) &ndash; Mandatory</li><li>Proven experience as a Customer Support Representative.</li><li>Experience working with ticketing systems ( ClickUp, or similar).</li><li>Strong data entry skills with high accuracy.</li><li>Strong time management and multitasking skills.</li><li>Problem-solving mindset and structured workflow approach.</li><li>Experience dealing with international clients is preferred.</li><li>Background in IT services, web development, digital marketing, or software companies is a plus.</li></ul>Benefits<ul><li>Performance-based incentives.</li><li>Professional and growth-oriented work environment.</li><li>Clear operational structure and career development opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with rotational shifts?</li></ul><ul><li>Please mention your current and expected salary.</li></ul>Work Location: In person

Customer Service Representative

SNS Shipping Agency

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth communication, timely shipment updates, and effective resolution of customer inquiries related to transportation and delivery services.Key Responsibilities:<ul><li>Serve as the first point of contact for customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding shipment status, delays, and delivery schedules</li><li>Coordinate with operations, warehouse, and transport teams to ensure timely deliveries</li><li>Handle customer complaints and resolve issues efficiently and professionally</li><li>Maintain records of customer interactions, transactions, and feedback</li><li>Assist in documentation related to shipping, billing, and logistics processes</li><li>Build and maintain strong relationships with clients to ensure satisfaction and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience</li><li>Freshers Can also apply</li><li>Proven experience in customer service, preferably in logistics or supply chain</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and handle multiple tasks</li><li>Proficiency in MS Office and CRM systems</li></ul>Job Type: Full-timeWork Location: In person

Family Builders & Developers

We are looking for proactive Customer Service Representatives to join our team. In this role, you will interact with clients, address their inquiries, and ensure they have a smooth and positive experience with our company.RESPONSIBILITIES:<ul><li>Communicate with customers through calls, messages, or emails to address their questions and concerns.</li><li>Share clear and accurate details about our projects and services.</li><li>Assist customers in resolving issues while maintaining a professional and friendly tone.</li><li>Build trust and maintain long-term relationships with clients.</li><li>Keep detailed records of all customer interactions using CRM software.</li><li>Work closely with internal teams to ensure timely resolution of customer matters.</li><li>Meet assigned performance and service quality targets.</li></ul>REQUIREMENTS:<ul><li>Strong communication and interpersonal skills.</li><li>Fluency in English and Urdu, with additional regional languages considered a plus.</li><li>Ability to handle challenging situations calmly and effectively.</li><li>Basic understanding of CRM systems or willingness to learn.</li><li>Detail oriented with a customer focused approach.</li><li>Prior experience in customer support or call center roles is preferred; however, candidates with internship experience in sales or other customer centric fields are also encouraged to apply.</li></ul>Job Location: Federal B Area, Karachi, PakistanJob Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Proxima house

We are Hiring CSR for our US based Campaigns Telecom, Logistics, Brokerage, Medicare, DME etc. -Experienced minimum 06 month. -Pick and drop provided for Females only Job timings: Male 8PM to 4AM Female 6PM to 2AM Address: Bs03,1st floor Opposite Aga khan laboratory fb area block 17, Karachi Contact: +923351234710 (WhatsApp only)Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Owo-karachi

We are hiring a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate should have excellent communication skills and a passion for helping customers.Responsibilities:<ul><li>Handle customer queries via phone, email, or chat</li><li>Provide accurate information about products/services</li><li>Resolve customer complaints in a professional manner</li><li>Maintain records of customer interactions</li><li>Ensure customer satisfaction at all times</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>Good English communication skills (spoken &amp; written)</li><li>Basic computer knowledge</li><li>Experience in call center (preferred but not required)</li><li>Ability to work in shifts</li></ul>Pay: Rs40,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Service Representative/Sales Specialist

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service</li></ul>Timing : overnight shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English? rate your proficiency out of 10</li><li>How many total years of experience do you have in customer service in international campaign?</li><li>Expected Salary ? (review the salary bracket)</li><li>Have you read the Full Description ?</li></ul>Work Location: In person

Customer Support / CSR / Customer Service Representative

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

Explore 834+ Customer service representative in Karachi this April. Find roles across top companies and apply now to boost your career.

834 customer service representative jobs In Karachi

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative/Sales Specialist

Customer Support / CSR / Customer Service Representative

Customer Service Representative (RVR – Returns & Reattempts) – Male