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customer service representative

Digital Bizkart

Job Title: CSR - US Logistics DispatchOffice Hours: Rotational Shifts (2:00AM - 10:00AM (WFH), 9:30AM - 6:30PM &amp; 6:00PM - 2:00AM), 6 days a weekLocation: PECHS Block 6 Near Delhi Sweet Shahrah e Faisal KarachiSalary: Rs. 60,000 to 80,000 (Depend on the profile)About the Role:We are looking for a reliable and detail-oriented CSR in the Logistics Dispatch dept to join our team. This role involves coordinating and scheduling truck drivers for timely pick-ups and deliveries. The ideal candidate will ensure smooth communication between drivers, customers, and internal departments to maintain efficient transportation operations during nighttime hours.Key Responsibilities:<ul><li>Schedule and dispatch drivers for pick-ups and deliveries</li><li>Monitor driver locations and progress using dispatch software</li><li>Maintain constant communication with drivers, customers, and internal teams</li><li>Proactively resolve any issues or delays to ensure timely service</li><li>Keep accurate records of routes, schedules, and customer interactions</li><li>Ensure compliance with company policies and transportation regulations</li><li>Deliver high-quality customer service and support</li></ul>Qualifications:<ul><li>Minimum of 1 year of experience in truck dispatching (preferred)</li><li>Proficient in dispatching software and related tools</li><li>Excellent problem-solving skills and attention to detail</li><li>Team player with a customer service mindset</li><li>Must be fluent in English (spoken and written)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative - US Logistics Dispatch

Mars BPO

Job Description: We are seeking motivated and energetic Female candidates for our calling team. This position involves connecting with potential customers, sharing service-related information confidently, and meeting performance goals.This role requires excellent communication skills, problem-solving abilities, and a positive attitude to ensure a high level of customer satisfaction.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Follow company policies and proceduresRequirements<ul><li>Good command of English</li><li>Strong verbal communication skills</li><li>Willingness to work night shifts</li><li>Basic computer handling skills</li><li>Sales-focused mindset with a positive attitude</li></ul>What We Offer<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li><li>Supportive team and management</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

CSR ( Night Shift )

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Supply Chain Services

<ul><li>Provide support with the department's day-to-day tasks.</li><li>must have strong organizational skills and the ability to prioritize and manage high-volume workloads while meeting deadlines</li><li>Strong attention to detail , great customer service, must be outstanding in the strong follow-ups , record keeping ,</li><li>Ensure that all documentation is completed in a correct manner and presented within the expected time frames as designated by the departmental head at any given time.</li><li>key player with Client Relationship Management</li><li>Should be good enough to handle different working situations/conditions.</li><li>Excellent communication skills are also important, to ensure the office operates efficiently.</li><li>Communicate effectively with customers, clients and team members by emails, telephone, and electronically. Proactively organize workflow to meet customer time frames.</li><li>Taking ownership of complaint and queries and proactively following through to resolution.</li><li>Ensure timely resolution of any discrepancy .</li><li>Maintain a positive working relationship at all levels.</li><li>Able to work under minimum supervision.</li></ul>Education: GraduateExperience : 2 Years Minimum in same fieldOther Skills: Fluency in English (Mandatory).Good command of MS excel and better commercial sense.Excellent organization, planning and communication skills, client relationship management.Schedule: 4 days on / 4 days off Shift: Night Shift (10:30 PM &ndash; 10:30 AM; timings may change as per requirement) Holidays: We follow the UK holiday calendar only (no Pakistani federal holidays).Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you live in Bahria Town Karachi? please share complete address</li><li>Your salary expectations and what would be the expected time frame for joining your services ?</li><li>Can you work at night shift?</li></ul>Work Location: In person

Operations Associate-Night Shift Bahria Town Karachi

Sajiero

Job Title: Customer Support Associate Location: Nazimabad No.1 near Eidgah Ground Job Type: Full-Time Timings: 11:00 AM to 7:30 PM (Monday to Saturday)Job Summary: We are looking for a proactive and organized Customer Support Associate to join our team. The ideal candidate will be responsible for handling courier bookings, making order confirmation calls, managing shipper advices, and responding to customer inquiries across multiple channels.Key Responsibilities:<ul><li>Book courier shipments on relevant logistics platforms.</li><li>Make daily order confirmation calls to customers.</li><li>Coordinate and manage shipper advices with couriers and internal teams.</li><li>Respond promptly and professionally to customer queries via phone, WhatsApp, and email.</li><li>Maintain accurate records of customer interactions, issues, and resolutions.</li><li>Ensure a smooth post-order customer experience and follow-ups where needed.</li><li>Assist in daily operations and provide support in administrative tasks as required.</li></ul>Requirements:<ul><li>Prior experience in customer support, logistics coordination, or e-commerce operations is a plus.</li><li>Positive attitude and ability to work independently under minimal supervision.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Associate

Crossroad Consultants

Job SummaryWe are looking for a courteous and well-organized Front Desk Officer to be the first point of contact for visitors and clients. The ideal candidate will have excellent communication skills, a professional appearance, and the ability to handle front desk responsibilities efficiently.Key Responsibilities<ul><li>Greet visitors, clients, and staff in a polite and professional manner</li><li>Answer phone calls, emails, and direct inquiries appropriately</li><li>Manage front desk operations and maintain a welcoming environment</li><li>Schedule appointments and maintain visitor records</li><li>Handle incoming and outgoing mail and deliveries</li><li>Support administrative tasks and office coordination</li><li>Ensure security procedures are followed at the front desk</li></ul>Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is a plus)</li><li>Proven experience as a Front Desk Officer, Receptionist, or similar role</li><li>Strong verbal and written communication skills</li><li>Basic computer skills (MS Office, email)</li><li>Professional attitude and customer-focused mindset</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Front Desk officer (Female)

Explore 228+ Customer service representative in Karachi this February. Find roles across top companies and apply now to boost your career.