customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

chat support agent

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Work Environment: Friendly and supportive</li><li>Loaction: Badar Commercial Phase 05</li><li>Timing: Rotational Shift</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative

IBEX Global

ibex Pakistan is seeking enthusiastic and customer-oriented professionals to join our Global Customer Support team. In this role, you will assist international customers through voice and chat channels, ensuring exceptional service while maintaining professionalism and delivering a positive customer experience.Key Responsibilities<ul><li>Respond to inbound customer inquiries via voice calls and live chat.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues promptly and effectively.</li><li>Record and update customer interactions accurately in the CRM system.</li><li>Meet individual and team performance, quality, and productivity goals.</li><li>Escalate complex or unresolved issues to the relevant departments when required.</li><li>Deliver a seamless and professional customer experience during every interaction.</li></ul>Eligibility Criteria<ul><li>Minimum qualification: Matric/O Levels or equivalent (Bachelor's degree preferred).</li><li>Strong spoken and written English communication skills are essential.</li><li>An American or neutral English accent is preferred.</li><li>Good working knowledge of MS Office applications, particularly Excel and Word.</li><li>Ability to work efficiently in a fast-paced and target-driven environment.</li><li>Applicants must be at least 18 years of age and possess a valid CNIC.</li><li>Must be willing to work rotational evening and night shifts.</li></ul>Working Hours<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift consists of 9 working hours, including break time.</li><li>Shift schedules are assigned by the company based on operational requirements.</li><li>Employees are required to work late-night shifts as part of the rotation.</li></ul>Employee Benefits<ul><li>Comprehensive Medical Insurance with OPD Coverage</li><li>Provident Fund with investment opportunities</li><li>Annual Leave and Leave Encashment</li><li>Paid On-the-Job Training</li><li>Two Weekly Off Days</li><li>Modern Workplace with Ergonomic Furniture</li><li>Employee Referral Rewards</li><li>Annual Salary Increment</li><li>Company-Provided Transport Facility</li><li>Employee Loan Facility</li><li>Recognition and Appreciation Programs</li></ul>Become a part of ibex Pakistan's international customer support team and grow your career in a dynamic, performance-driven environment. If you have outstanding English communication skills and are comfortable working rotational shifts, we encourage you to apply today.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>What is your highest level of education?</li><li>How would you rate your English communication skills?</li><li>Our shifts are scheduled between 4:00 PM and 11:00 AM on a rotational basis. Are you available to work these hours?</li></ul>Work Location: In person

Global Customer Support

ABIC

Job description:Hiring for Software Support Executive (ERP)Shift: NightLocation: DHA Phase II, KarachiResponsibilities<ul><li>Provide first-line technical support to software users via phone, email, or chat.</li><li>Diagnose and troubleshoot software-related issues reported by users.</li><li>Guide users through step-by-step solutions for software problems.</li><li>Escalate complex issues to higher-level technical support or development teams.</li><li>Document and track issues reported by users in the support ticketing system.</li><li>Create and maintain knowledge base articles and FAQs to assist users.</li><li>Collaborate with product development teams to improve software based on user feedback.</li><li>Conduct training sessions for new users and provide ongoing support.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field will be a plus.</li><li>Previous experience in software support or a related role.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to explain technical issues in a simple and understandable manner.</li><li>Familiarity with ticketing systems and CRM tools.</li></ul>.Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Software Support Executive

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

Jafar&sons

Send your Resume on WhatsApp +923272318873Apply only a shipping agent experienced personRequired assistant shipping Executive for container booking with the line and international forwarder.Minimum experience 3 years.Good at English speaking and writing.Saturday and Sunday offOffice location DHA Phase 7 Khayaban-E-Abbasi KarachiJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Assistant Shipping Executive

MAP Group Of Companies

Job Title: Sales ExecutiveCompany OverviewMAP ENTERPRISES (Pvt) Ltd, is an international freight forwarder, NVOCC and shipping agent since more than 2 decades, having branch offices all over the country and having a network of agents all over the world with professional and diligent staff and overseas partners.MAP Enterprises (Pvt) Ltd was established to cater requirements of exporters and importers of Pakistan as forwarder &amp; NVOCC, to the entire satisfaction and give top class service with tracking of consignment to the buyers of their product.Job Summary:The Sales Executive will drive sales and expand the client base for our NVOCC and freight forwarding services by identifying new business opportunities and developing client relationships.Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing or Advertising.</li></ul>Duties and Responsibilities:<ul><li>Develop relationships with customers and generate new business.</li><li>Form a customer base by establishing communication with prospective clients, understanding their supply chain needs and building out proposals to meet their requirements.</li><li>Solicit our client&rsquo;s services which include Ocean Import/Export, Air Import/Export, Ocean Export, Distribution &amp; Warehousing, Cargo Insurance..</li><li>Meet the monthly goals given by management.</li><li>Maintain consistent communication with our client&rsquo;s Operations/Customer Service Departments.</li></ul>Benefits:<ul><li>Competitive salary plus commission and incentives.</li><li>Health insurance.</li><li>Professional development opportunities.</li><li>Leave encashment.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

MARKETING AND SALES EXECUTIVE

XPO9TIAL

Hiring: Upwork Bidder Executive (Bidder + Closer)Company: Xpo9tial Growth Consulting LLP Location: Gulshan-e-Jamal, Karachi Working Hours: 8:00 PM &ndash; 5:00 AM Employment Type: Full-Time (On-site) Experience Required: Minimum 5 Years Compensation: 100K -150K (Depends upon experience) + CommissionPosition OverviewAre you an experienced Upwork Bidder with the confidence to win projects and close UAE &amp; International clients?Xpo9tial Growth Consulting LLP is looking for a highly motivated and performance-driven Upwork Bidder Executive to join our Business Development team. This role is ideal for someone who has a proven track record of identifying high-value opportunities, writing winning proposals, conducting discovery calls, negotiating with clients, and consistently closing deals.The ideal candidate will have experience selling Video Editing, AI Content Creation, and Animation services. If you're passionate about business development and enjoy turning qualified leads into long-term clients, we'd love to hear from you.Key Responsibilities<ul><li>Identify, evaluate, and bid on high-value Upwork projects related to Video Editing, AI Content Creation, and Animation.</li><li>Write personalized, persuasive, and high-converting proposals tailored to each client's requirements.</li><li>Qualify leads and conduct discovery calls to understand client needs.</li><li>Confidently close international clients through Upwork Chat, Zoom, Google Meet, and other virtual communication platforms.</li><li>Negotiate project scope, pricing, and timelines while maintaining strong client relationships.</li><li>Develop and implement ROI-focused bidding strategies to maximize project wins.</li><li>Optimize and manage the company's Upwork profile to improve visibility, credibility, and lead generation.</li><li>Manage the complete sales cycle, from lead generation to successful project closure.</li><li>Collaborate with internal teams to prepare accurate proposals and project estimates.</li><li>Consistently achieve monthly business development, client acquisition, and revenue targets.</li></ul>Required Qualifications<ul><li>Minimum 5 years of proven experience as an Upwork Bidder, Business Development Executive, or Client Acquisition Specialist.</li><li>Demonstrated success in both bidding and closing UAE &amp; international clients.</li><li>Proven ability to convert prospects into long-term clients through written communication and discovery calls.</li><li>Strong understanding of the Upwork ecosystem, including bidding strategies, proposal writing, profile optimization, and platform best practices.</li><li>Experience managing a monthly Upwork Connects budget of approximately $300&ndash;500 with a strong return on investment.</li><li>Excellent spoken and written English with the confidence to communicate professionally with international clients, lead meetings, negotiate terms, and close deals.</li><li>Strong negotiation, objection-handling, relationship-building, and sales-closing skills.</li><li>Experience selling Video Editing, AI Content Creation, and Animation services.</li><li>Self-motivated, target-driven, and capable of working independently in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive market salary plus performance-based commission.</li><li>Opportunity to work with UAE &amp; International clients on premium creative projects.</li><li>Career growth and continuous professional development.</li><li>A collaborative, performance-driven, and supportive work environment.</li><li>Long-term career opportunities within a growing digital solutions company.</li></ul>If you're an experienced Upwork Bidder who can generate leads, confidently close deals, and build lasting client relationships, we'd love to hear from you.Apply today and become part of Xpo9tial Growth Consulting LLP's growing team.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Upwork Bidder Executive (Bidder + Closer)

Explore 91+ Chat support agent in Karachi this August. Find roles across top companies and apply now to boost your career.