customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer service representative Jobs in Karachi

customer service representative

chat support agent

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

Ezmodex marketing Solutions

Job Title: Chat Support Specialist Company: Ezmodex Marketing SolutionsJob Description:<ul><li>Respond to customer inquiries through chat in a professional and timely manner.</li><li>Assist customers with product and service information.</li><li>Follow up with potential clients and generate leads.</li><li>Maintain accurate chat records and ensure customer satisfaction.</li><li>Coordinate with the sales team when required.</li></ul>Requirements:<ul><li>Intermediate or higher qualification (Intermediate candidates are encouraged to apply).</li><li>Good written communication and typing skills.</li><li>Relevant experience is preferred but not mandatory.</li></ul>Compensation:<ul><li>Fresh Candidates: Commission-based with fuel allowance (no fixed salary).</li><li>Experienced Candidates: Attractive salary package plus commission and fuel allowance, based on relevant experience and performance.</li></ul>Job type part time Location: House no B-181 Gulshan e iqbal block 2 Karachi , Sindh, Pakistancontact :03280231177Work Location: In person

Chat support Specialist

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

E-Commerce Chat Support Executive

TalentPop App

<div>
 "
 
 
 Join TalentPop &ndash; Where Top Performers Thrive
 
 
 At TalentPop, we're expanding our team and looking for a driven
 
 E-Commerce Sales Outreach Specialist
 
 who is passionate about sales, relationship-building, and creating meaningful customer connections. If you enjoy engaging with potential customers, identifying opportunities, and helping drive business growth, this is your chance to make an impact while growing your career in a fast-paced remote environment.
 
 
 This role is perfect for someone who loves connecting with people, turning conversations into conversions, and being recognized for their hard work.
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 To ensure your application is reviewed by the
 
 Recruitment Team
 
 , you
 
 must
 
 follow these critical steps exactly.
 
 Applications that do not choose ""Brand Concierge"" and enter the correct code WILL NOT be reviewed.
 
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose ""Brand Concierge"" from the list of available roles.
 </li>
 <li>
 In the application form, you'll be asked for an application code &ndash; please enter SOS in that field.
 
 
 </li>
 </ul>
 
 About The Role &ndash; E-Commerce Sales Outreach Specialist
 
 
 
 As a Sales Outreach Specialist, you'll play a key role in driving revenue growth by re-engaging customers, recovering abandoned carts, and supporting buyers throughout their journey. You'll communicate via email, SMS, and live chat to encourage purchases, provide personalized recommendations, and deliver a seamless shopping experience.
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Reach out to potential customers to recover abandoned carts and close sales.
 </li>
 <li>
 Provide product recommendations and guide buyers toward the best-fit solutions.
 </li>
 <li>
 Proactively engage customers via email, SMS, and live chat.
 </li>
 <li>
 Deliver exceptional customer service and troubleshoot issues efficiently.
 </li>
 <li>
 Collaborate with internal teams to improve strategies and achieve sales goals.
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 At least 1 year of proven remote/online sales and customer support experience.
 </li>
 <li>
 1 year of customer service experience via phone, email, or chat (e-commerce experience is a big plus).
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to convert leads.
 </li>
 <li>
 Familiarity with Shopify, CRM tools, or customer engagement platforms.
 </li>
 <li>
 Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
 
 
 </li>
 </ul>
 Technical Requirements
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with a minimum of 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for calls.
 
 
 </li>
 </ul>
 Why Join TalentPop?
 
 
 <ul>
 <li>
 Professional Growth: Ongoing coaching, training, and clear paths to promotion.
 </li>
 <li>
 Performance Incentives: Recognition and rewards for top performers.
 </li>
 <li>
 Annual Raises: We believe in growing with our people.
 </li>
 <li>
 Career Advancement: High performers are frequently promoted into leadership roles.
 </li>
 <li>
 Flexible Remote Work: Enjoy the freedom to work from home, wherever you are.
 </li>
 <li>
 Work-Life Balance: Paid time off, health stipends, and regional health benefits.
 
 
 </li>
 </ul>
 Ready to Turn Conversations into Conversions?
 
 
 If you're excited about helping brands grow and want to be part of a team that celebrates results, learning, and impact&mdash;we want to hear from you.
 
 
 
 Apply now and grow with TalentPop.
 
 
 
 "
</div>

E-Commerce Sales Outreach Specialist

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

Explore 164+ Chat support agent in Karachi this August. Find roles across top companies and apply now to boost your career.

164 chat support agent jobs In Karachi

Chat Support Agent

Chat support Specialist

Chat Support Specialist (E-Commerce)

Chat Support Specialist (E-Commerce)

E-Commerce Chat Support Executive

E-Commerce Sales Outreach Specialist

Customer Support Representative