customer support executive Jobs in Karachi

customer support executive

account manager

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support

chat support agent

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

Inqline

Job Title: QA EngineerCompany: ConnectLoop Location: Karachi, Pakistan Work Type: Full-time, in-office Schedule: 5 days a week from the office Experience Required: 3&ndash;5 yearsAbout ConnectLoopConnectLoop is an AI technology company building AI-powered sales agents that help businesses capture leads, answer customer questions, qualify prospects, book meetings, and follow up across channels such as websites, WhatsApp, email, and CRM systems.We are looking for a detail-oriented QA Engineer to join our Karachi office and help ensure our product is reliable, accurate, and ready for customers.About the RoleAs a QA Engineer at ConnectLoop, you will be responsible for testing our web application, AI agent workflows, APIs, integrations, dashboards, and customer-facing features. You will work closely with the product and engineering teams to identify issues, document bugs, verify fixes, and help improve the overall quality of the platform.This is an in-office role based in Karachi, and the candidate is expected to work from the office 5 days a week.Key Responsibilities<ul><li>Create, execute, and maintain test plans, test cases, and QA checklists.</li><li>Perform manual testing for web applications, admin dashboards, APIs, and AI-powered features.</li><li>Test end-to-end user flows such as sign-up, onboarding, AI agent setup, chat, lead capture, appointment booking, and CRM integrations.</li><li>Evaluate AI agent behavior for accuracy, hallucinations, conversation flow, lead qualification quality, and overall user experience based on the Product Requirements.</li><li>Test integrations with tools such as CRMs, email platforms, calendars, WhatsApp, and other third-party systems.</li><li>Identify, document, and track bugs using tools such as ClickUp, Jira, Linear, or similar platforms.</li><li>Work closely with developers to reproduce issues and verify fixes.</li><li>Perform regression testing before releases.</li><li>Perform performance testing.</li><li>Maintain and update QA documentation including test cases, regression suites, release checklists, and testing procedures.</li><li>Participate in release validation, smoke testing, and user acceptance testing (UAT) activities before production deployments.</li><li>Validate lead data, CRM synchronization, analytics events, and workflow execution to ensure data accuracy across systems.</li><li>Ability to analyze application logs, API responses, and error reports to assist with troubleshooting.</li><li>Test APIs using Postman or similar tools.</li><li>Ensure the product works properly across different browsers, devices, and screen sizes.</li><li>Help improve QA processes, release standards, and product quality.</li></ul>Required Skills &amp; Experience<ul><li>3&ndash;5 years of experience in software quality assurance.</li><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Strong experience with manual testing of web applications.</li><li>Good understanding of QA processes, test planning, bug reporting, and regression testing.</li><li>Experience testing APIs using Postman or similar tools.</li><li>Familiarity with browser developer tools for debugging network requests, console errors, and frontend issues.</li><li>Good understanding of application performance, page load behavior, and responsiveness testing.</li><li>Ability to write clear, detailed, and well-structured bug reports.</li><li>Good understanding of software development workflows.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication skills and ability to work with developers, product managers, and designers.</li><li>Comfortable working in a fast-paced startup environment where processes evolve rapidly and team members take ownership across multiple areas.</li><li>Ability to work from the Karachi office 5 days a week.</li></ul>Nice to Have<ul><li>Experience with automation testing tools such as Selenium, Cypress, Playwright, or similar.</li><li>Basic SQL knowledge for data validation.</li><li>Experience testing AI chatbots, AI agents, or machine learning products.</li><li>Experience testing SaaS, CRM, calendar, email, or messaging integrations.</li><li>Familiarity with Agile/Scrum development processes.</li><li>Understanding of usability, performance, and security testing.</li></ul>Ideal CandidateThe ideal candidate is detail-oriented, organized, and comfortable working in a fast-moving AI startup environment. You should be able to test products from both a technical and user perspective. Since ConnectLoop is building AI-powered sales agents, you should also be comfortable reviewing AI responses and making sure the experience feels accurate, professional, and useful for customers.Why Join ConnectLoop<ul><li>Work on a modern AI product with real customers.</li><li>Join a growing AI startup at an early stage.</li><li>Work closely with product, engineering, and leadership teams.</li><li>Opportunity to grow into a Senior QA or QA Lead role.</li><li>Be part of a team building AI sales technology for global businesses.</li></ul>Pay: Rs1,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>software quality assurance.: 3 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

QA Engineer

Esire Inc

To manage multi-domain Email &amp; Chat Support Executive efficiently during the morning shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Responsibilities:● Handle email support for assigned domains, ensuring responses are accurate, timely, and aligned with CSAT targets. ● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift. ● Collaborate with the team during periods of high email volume, as directed by the Manager. ● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience. ● Provide operational support during peak seasons based on domain requirements. ● Proactively identify recurring customer issues and suggest actionable improvements to processes and website experience. ● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes. ● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary. ● Support the Customer Support team during high chat volumes.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Email & Chat Support Executive - Morning Shift

MegaTech Group

Job OverviewWe are seeking a motivated and results-driven Chat-Based Sales Executive to engage potential clients, and close sales through social media and community platforms including Instagram, Twitter/X, Threads, TikTok, Twitch, and Discord. The ideal candidate has strong written communication skills, understands social media engagement, and can convert online conversations into business opportunities.Key Responsibilities<ul><li>Identify and engage potential clients through Instagram, Twitter/X, Threads, TikTok, Twitch, and Discord.</li><li>Initiate conversations and build relationships through direct messages and community interactions.</li><li>Qualify leads and convert prospects into paying customers.</li><li>Present company services professionally through chat.</li><li>Follow sales processes, and KPIs to achieve monthly targets.</li><li>Maintain accurate records of conversations, and sales activities.</li><li>Provide timely responses to inquiries and ensure excellent customer experience.</li></ul>Requirements<ul><li>Minimum Intermediate qualification.</li><li>Strong written English communication skills.</li><li>Familiarity with Instagram, Twitter/X, Threads, TikTok, Twitch, and Discord.</li><li>Chat-based sales experience preferred.</li><li>Ability to work independently and achieve sales targets.</li><li>Strong persuasion, negotiation, and relationship-building skills.</li><li>Knowledge of digital services, marketing, graphic design, or software services is a plus.</li></ul>Benefits<ul><li>Competitive base salary.</li><li>Attractive commission structure.</li><li>Performance-based bonuses and incentives.</li><li>Professional sales training and mentorship.</li><li>Career growth opportunities.</li><li>Friendly and collaborative work environment.</li></ul>Evening Shift: Time: 4pm-12amNight Shift: Time: 12am-8amPay: Rs20,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Which Platform Experience do you have?</li></ul>Education:<ul><li>High School (Required)</li></ul>Experience:<ul><li>Chat-based Sales on Mention Platform: 2 years (Required)</li></ul>Work Location: In person

Sales Executive Chat-based (Instagram, Twitter, Threads, Tiktok, Twitch, Discord)

Mevteck

Salary: PKR 40,000 &ndash; 60,000 Location: Gulshan-e-Iqbal, Karachi (Onsite) Shift: 10:00 PM &ndash; 7:00 AM Monday to SaturdayRequirements: 6+ months experience in Chat Support, Sales, or Lead Generation Good written English Confident communication skills Target-oriented mindsetPerformance Bonuses Growth Opportunities Training ProvidedApply Now: hr.mevteck@gmail.com Contact: +92 300 1339559Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Comics Book Sales Executive & Closer

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

Mashreq

<div>
 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
</div>

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

Explore 136+ Chat support agent in Karachi this July. Find roles across top companies and apply now to boost your career.