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customer retentions specialist Jobs in Karachi

customer retentions specialist

customer support executive

Slash International

<p><i><b>Slash International</b></i> is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?</p><p>Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.</p><p><i><b>Position Overview:</b></i></p><p>As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.</p><p>This is a non-sales role with no targets and a fixed monthly salary that grows over time.</p><p><i><b>Choose Your Own Shift:</b></i><br/>Morning: 10 AM &ndash; 7 PM<br/>Afternoon: 12 PM &ndash; 9 PM<br/>Evening: 5 PM &ndash; 2 AM</p><p><i><b>What You&rsquo;ll Do:</b></i></p><p>Be the friendly voice that handles inbound calls<br/>Manage bookings<br/>Solve customer Queries<br/>Keep things cool, calm, and professional</p><p><i><b>What&rsquo;s in It for You:</b></i></p><p>Fixed monthly salary: <i>Rs. 35,000 &ndash; 40,000</i><br/>Overtime = Paid<br/>Annual salary boost of Rs. 12,000<br/>Rapid growth<br/>1-month paid training<br/>Work with a multinational team full of fun people<br/>Permanent position</p><p><i><b>What We&rsquo;re Looking For:</b></i></p><p>Fluent English speakers<br/>Friendly and confident communicators<br/>Call-handling champs<br/>Graduates preferred<br/>Bonus points if you&rsquo;ve worked in an international call centre before!</p><p><i><b>Location:</b></i> Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi<br/><i><b>Link: </b></i>Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6</p><p><i><b>Contact:</b></i><br/>WhatsApp: +92 340 2424569</p><p>If you&rsquo;ve got the skills and the energy, so hit that <i><b>apply</b></i>button and come. Let's Slash the boring customer support with fun!</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul><p>Education:</p><ul><li>Intermediate (Required)</li></ul><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>Work Location: In person</p>

Customer Support Executive

rexD Private Limited

<p>Job Description:</p><ul><li>Answering customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Addressing customer complaints and issues efficiently and effectively.</li><li>Providing product and service information to the customers.</li><li>Identifying and escalating priority issues to the appropriate department or individual.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Keeping up-to-date with product and service information and making recommendations to customers as appropriate.</li><li>Providing feedback to the management team on customer concerns and trends.</li><li>Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.</li></ul><p>Qualification:</p><ul><li>Bachelor's degree</li></ul><p>Job Specifications:</p><ul><li>Experience in customer support or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Ability to work independently and as part of a team.</li></ul><p>Location:</p><p>Karachi, Pakistan</p><p>Contact Details:<br/>mmujtaba9607@rex-d.com</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Snoonu

<div></div><div><div><b>What You&rsquo;ll Get Your Hands On:</b></div><ul><li>
Ability to manage a large number of incoming calls and chats.</li><li>
Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>
Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>
Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.</li><li>
Provide accurate, valid, and complete information by using the right methods/tools.</li><li>
Meet personal/customer service team targets and call/chat handling quotas.</li><li>
Follow communication procedures, guidelines, and policies.</li><li>
Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.</li></ul><div></div><div><b><br>
The Magic You Bring</b></div><ul><li>
Strong phone contact handling skills and active listening.</li><li>
Should have good leadership skills, ability to guide junior team members</li><li>
Minimum academic qualifications: Intermediate/OA Levels.</li><li>
Proven experience of at least 1 year in the customer service department (Call Centre).</li><li>
Familiarity with industry practices and professional standards.</li><li>
Excellent in English or Arabic language (written, oral, and presentation)</li><li>
Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]</li><li>
Able to work in rotational shifts</li></ul><div></div><div><b><br>
Inside Snoonu&rsquo;s Universe:</b></div><div>
Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.</div><div></div><div><b><br>
The Dream We&rsquo;re Chasing:</b></div><div>
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.</div><div></div><div><b><br>
The Quest We&rsquo;re On:</b></div><div>
To radically transform how people live by leveraging technology to connect them with endless possibilities.</div><div></div><div><b><br>
Our Everyday Superpowers:</b></div><div><b>
Be Customer Obsessed: </b>&ldquo;Focus on the customer and all else will follow.&rdquo;</div><div><b>
Act with Integrity: </b>&ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;</div><div><b>
Be Curious and Creative:</b> &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;</div><div><b>
Lead by Example and Take Ownership:</b> &ldquo;Be the change you want to see and take ownership.&rdquo;</div><div><b>
Work Smart and Deliver Results: </b>&ldquo;You can do more by doing less, better, and faster.&rdquo;</div><div><b>
It's All About People: </b>&ldquo;Be a team player; together we are stronger.&rdquo;</div><div><b>
Perks &amp; Worklife Magic at Snoonu:</b></div><div><b>
Remote &amp; Global Vibes &ndash;</b> Collaborate with a worldwide crew.</div><div><b>
Brain Boosters &ndash;</b> Learning budgets, access to courses, and tools for your growth.</div><div><b>
Builder&rsquo;s Playground &ndash;</b> Own your tasks, own your path! We&rsquo;re big on autonomy.</div><div><b>
Shared Success &ndash; </b>We offer equity because we build this together.</div><div><b>
Flexible Time Off &ndash;</b> We take recharging seriously. Generous leave and wellness policies.</div><div><b>
Agile Everything &ndash;</b> Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.</div><div></div><div><b><br>
Beyond the Code: Giving Back Matters</b></div><div>
We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.</div><div></div><div><b><br>
Diversity Isn&rsquo;t Just a Buzzword</b></div><div>
At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.</div><div></div><div><b><br>
Let&rsquo;s Build the Future Together</b></div><div>
Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.</div><div>
Stay in the loop&mdash;connect with us on LinkedIn!</div></div>

INQ STAR

<p>We&rsquo;re hiring a <b>FedEx Label &amp; Customer Support Executive</b> who can efficiently manage FedEx USA Domestic and International Label Creation and provide professional support to our customers.</p><p><b>Job Responsibilities:</b></p><ul><li>Create and manage FedEx USA Domestic &amp; International Shipping Labels accurately.</li><li>Handle customer inquiries via chat, email, or phone in a professional manner.</li><li>Maintain records of daily shipments and ensure timely follow-ups.</li><li>Coordinate with the operations team to ensure smooth label processing and issue resolution.</li><li>Provide regular status updates and communicate effectively with U.S. clients.</li></ul><p><b>Requirements:</b></p><ul><li><b>Fluent in English</b> (spoken &amp; written communication must be excellent)</li><li>Good typing speed and attention to detail</li><li>Graduate (minimum bachelor&rsquo;s degree required)</li><li>Experience with FedEx or logistics work is a plus</li><li>Must be punctual, responsible, and quick learner</li></ul><p><b>Shift Timing: 06:00 PM &ndash; 02:00 AM (Night Shift)</b></p><p>Location: Shahrah-e-Faisal</p><p>Job Type: Full-time, In-person</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

FedEx Label & Customer Support Executive (Night Shift)

A.A Joyland (Pvt) Ltd

<p>AA Joyland Pvt. Ltd. is looking to hire Customer Services Executive for its entity based in Karachi.</p><p>Position: Customer Services Executive<br/>Location: DHA Phase 8<br/>Qualification: Bachelors<br/>Experience: 1-2 years<br/>Salary: 40k -45k</p><p><b>Key Responsibilities:</b></p><ul><li>Promptly and professionally handle all incoming customer calls during office hours.</li><li>Ensure no customer call is missed and provide accurate information to assist customers.</li><li>Respond to customer inquiries received via WhatsApp and mobile in a timely and courteous manner.</li><li>Maintain and regularly update the <b>Customer Feedback Sheet</b> with accurate details.</li><li>Record and categorize negative feedback remarks appropriately.</li><li>Keep the official customer service mobile phone connected to the internet and operational at all times.</li><li>Report and update the line manager on all customer complaints, queries, and resolutions.</li><li>Follow proper leave procedures and inform the reporting manager in advance.</li><li>Identify recurring customer issues and escalate them for improvement opportunities.</li><li>Display professionalism, punctuality, and responsibility in all customer interactions.</li></ul><p><b>Required Skills:</b></p><ul><li>Excellent oral and written communication skills.</li><li>Strong listening and problem-solving abilities.</li><li>Ability to multitask and manage time efficiently.</li><li>Proficient in <b>MS Excel/Google Sheets</b> for updating and analyzing feedback data.</li><li>High responsiveness and a <b>customer-first</b> mindset.</li></ul><p>Interested candidates may share resume at careers@aajoyland.com with mentioning the position title in the subject line</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Customer Services Executive

Digital Bizkart

<p><b>Job Title: Chat Support Executive &ndash; Logistics &amp; Last Mile Operations</b></p><p><b>Location:</b> On-Site, Karachi (PECHS Block 6, Main Shahrah-e-Faisal)<br/><b>Timings:</b> 7:00 PM &ndash; 4:00 AM, 6 days a week<br/><b>Salary:</b> PKR 60,000 &ndash; 70,000</p><p><b>About the Role:</b></p><p>We are looking for a proactive and detail-oriented Chat Support Executive to join our Logistics &amp; Last Mile Operations team. The ideal candidate will play a key role in ensuring smooth day-to-day operations for deliverOL, managing last-mile delivery services for Walmart packages across multiple U.S. cities.</p><p><b>Key Responsibilities &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree (preferably in Business, Supply Chain, or related field).</li><li>1&ndash;2 years of experience in logistics, delivery operations, or customer support (BPO experience preferred).</li><li>Oversee and coordinate last-mile delivery operations for Walmart packages across assigned regions.</li><li>Monitor driver routes and performance to ensure timely and accurate deliveries.</li><li>Communicate with carriers, dispatchers, and drivers to address and resolve operational issues in real time.</li><li>Track and analyze delivery progress, identify potential delays or bottlenecks, and take corrective actions.</li><li>Act as a liaison between Walmart&rsquo;s operations team and delivery partners to ensure smooth coordination.</li><li>Manage chat-based communication to respond to queries, updates, and issue escalations efficiently.</li><li>Ensure all processes align with efficiency, service quality, and customer satisfaction standards.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Chat Support Executive - Last Mile & Logistics Operations

HRCONSOL

<p>HRCONSOL - Redefining HR Solutions is recruiting on behalf of a leading skincare brand for the position of Senior Executive - Customer Support. This role offers the opportunity to be the face of the brand, ensuring excellent client service and long-term relationships.</p><p>Job Role:</p><ul><li>Serve as the first point of contact for clients</li><li>Manage and maintain strong client relationships</li><li>Coordinate with internal teams to ensure seamless service</li><li>Maintain client records and follow up proactively</li></ul><p>Requirements:</p><ul><li>&#10004; Bachelor&rsquo;s degree in Business/Marketing or related field</li><li>&#10004; 1&ndash;3 years of experience in client relations/customer service</li><li>&#10004; Strong communication &amp; interpersonal skills</li><li>&#10004; Interest in skincare/beauty industry (preferred)</li></ul><p>Location: DHA Phase 6, Karachi</p><p>Job Type: Full-time</p><p>If you are customer-focused and passionate about skincare, we&rsquo;d love to hear from you!</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current salary?</li></ul><p>Experience:</p><ul><li>Customer Support with Beauty Products: 2 years (Required)</li></ul><p>Location:</p><ul><li>Karachi Defence Housing Society (Required)</li></ul><p>Work Location: In person</p>

Senior Executive Customer Support - Beauty Products

Explore 1918+ Customer support executive in Karachi this October. Find roles across top companies and apply now to boost your career.

1918 customer support executive jobs IN Karachi

Customer Support Executive

Customer Support Executive

Customer Support Executive

FedEx Label & Customer Support Executive (Night Shift)

Customer Services Executive

Chat Support Executive - Last Mile & Logistics Operations

Senior Executive Customer Support - Beauty Products