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customer success specialist Jobs in Karachi

customer success specialist

customer support executive

Snoonu

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 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
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 Provide accurate, valid, and complete information by using the right methods/tools.
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 Meet personal/customer service team targets and call/chat handling quotas.
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 Follow communication procedures, guidelines, and policies.
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
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 🧙&zwj;&male;️ The Magic You Bring
 
 
 
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 Strong phone contact handling skills and active listening.
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
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 Able to work in rotational shifts
 
 
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 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

Paksa IT soloutions (Pvt.) Limited

Responsibilities:Make outbound calls to businessesShare company servicesSchedule meetings with clientsFollow up with interested customersHandle communication via calls, WhatsApp, and emailRequirements:Good communication skills (Urdu required, basic English)Confident on callsBasic computer knowledgePositive attitudePay: Rs50,000.00 per monthWork Location: In person

Customer Support Executive (Female Only)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
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 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
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 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 
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 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation Programs
 
 
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 Responsibilities
 
 
 
 Qualifications
 
 
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 Minimum Intermediate or above
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 Proficiency in verbal communication skills in English is essential
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 6 months of proven experience in a customer-facing role is required
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</div>

E-Commerce Chat Support Executive

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

Simply Connect

Back Office ExecutiveLocation: PECHS Block 6, Karachi (Onsite)Job Type: Full-TimeShift: Night Shift (US Hours)We are looking for a Back Office Executive to support our telecom operations by processing customer orders, updating CRM records, verifying customer information, and coordinating with internal teams to ensure timely service activation.Key Responsibilities<ul><li>Process customer orders and service requests.Verify customer information and required documents.</li><li>Update and maintain CRM records.</li><li>Coordinate with internal departments for order completion.</li><li>Follow up on pending cases and ensure timely resolution.</li><li>Perform other back-office and administrative tasks as assigned.</li><li>Fresh candidates with excellent communication skills and a strong willingness to learn are also encouraged to apply.</li></ul>Requirements<ul><li>Minimum 6 months to 1 year of experience in Telecom Lead Generation, Back Office Operations, Customer Service, Sales Support, or a related field is preferred.</li><li>Experience with CRM systems, order processing, service activation, and customer verification will be an advantage.</li><li>Good communication and computer skills.</li><li>Ability to work in a fast-paced environment.</li><li>Fresh candidates with excellent communication skills and a strong willingness to learn are also encouraged to apply.</li></ul>Interested candidates can share their CV at aatif.m.khan@gmail.com or hr@wesimplyconnect.comPay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Rate your English communication skills? rate out 10 </li></ul>Experience:<ul><li>Back office executive (call center): 1 year (Required)</li></ul>Work Location: In person

Back Office Executive

Lisam

International Sales Executive (Inbound)Location: Main Shahrah-e-Faisal, Karachi Shift Timing: 8:00 PM &ndash; 5:00 AM (Night Shift) | Monday &ndash; FridayJob Description:We are looking for motivated and target-driven individuals to join our International Sales Team. This role is ideal for candidates who have strong communication skills and are passionate about building a successful career in international sales.As an International Sales Executive, you will handle inbound customer interactions, understand client requirements, provide suitable solutions, and drive sales while ensuring an excellent customer experience.Responsibilities:<ul><li>Handle inbound calls from international customers and convert opportunities into successful sales.</li><li>Understand customer needs and recommend appropriate products/services.</li><li>Maintain accurate records of customer interactions, sales activities, and transactions.</li><li>Communicate professionally and effectively in English with international customers.</li><li>Achieve assigned sales targets while maintaining quality standards.</li><li>Build strong customer relationships and ensure customer satisfaction.</li></ul>Growth Opportunities &amp; Benefits:<ul><li>Attractive salary package starting from 55K+ PKR with Commission &amp; SPIFFs.</li><li>Fast-track career growth opportunities within the organization.</li><li>Multiple departmental shifts and career pathways available based on performance.</li><li>High-performing employees can receive promotions and departmental transfers within 6 months.</li><li>Career progression can lead to salary growth from 90K base salary up to 250K+ PKR, along with commissions and performance-based incentives.</li></ul>Requirements:<ul><li>Excellent English communication skills.</li><li>Prior experience in international sales, inbound sales, or customer service is preferred.</li><li>Ability to work night shift (8:00 PM &ndash; 5:00 AM).</li><li>Strong negotiation, problem-solving, and interpersonal skills.</li><li>Goal-oriented mindset with the ability to achieve sales targe</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs180,000.00 per monthWork Location: In person

International Inbound Sales Executive

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Work Environment: Friendly and supportive</li><li>Loaction: Badar Commercial Phase 05</li><li>Timing: Rotational Shift</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Explore 245+ Customer support executive in Karachi this August. Find roles across top companies and apply now to boost your career.