customer support executive

Simply Connect

Back Office Executive &ndash; US Telecom CampaignLocation: Karachi (Onsite) Shift: Night Shift (US Hours) Job Type: Full-TimeJob SummarySimply Connect is seeking a detail-oriented Back Office Executive to support our US Telecom B2C operations. The ideal candidate will be responsible for processing customer orders, verifying information, maintaining records, and ensuring smooth coordination between sales and operations teams.Responsibilities<ul><li>Process customer orders and service requests accurately.</li><li>Verify customer information and required documentation.</li><li>Maintain and update records in CRM systems.</li><li>Coordinate with sales representatives and internal departments.</li><li>Monitor order status and ensure timely activations.</li><li>Identify and resolve order-related issues.</li><li>Perform quality checks on submitted applications.</li><li>Prepare operational reports and maintain data accuracy.</li><li>Follow company policies and compliance standards.</li></ul>Requirements<ul><li>1&ndash;3 years of experience in Back Office Operations, Data Entry, Customer Support, or Telecom.</li><li>Strong attention to detail and organizational skills.</li><li>Proficiency in Microsoft Excel and CRM software.</li><li>Good written and verbal communication skills.</li><li>Ability to work independently and meet deadlines.</li><li>Experience in US Telecom campaigns is preferred but not mandatory.</li></ul>Preferred Skills<ul><li>Order Processing</li><li>Data Management</li><li>CRM Management</li><li>Documentation Verification</li><li>Reporting &amp; Analysis</li><li>Problem Solving</li></ul>Benefits<ul><li>Competitive Salary</li><li>Performance-Based Bonuses</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li><li>Training &amp; Development Programs</li></ul>Apply TodayEmail your resume to: hr@wesimplyconnect.com WhatsApp: 0337-2063213Pay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Do you have previous 1-3 years of experience in Back Office Operations, Data Entry, or Telecom Support?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul>Work Location: In person

Back Office Executive

Esire Inc

To manage multi-domain Email &amp; Chat Support Executive efficiently during the morning shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Responsibilities:● Handle email support for assigned domains, ensuring responses are accurate, timely, and aligned with CSAT targets. ● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift. ● Collaborate with the team during periods of high email volume, as directed by the Manager. ● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience. ● Provide operational support during peak seasons based on domain requirements. ● Proactively identify recurring customer issues and suggest actionable improvements to processes and website experience. ● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes. ● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary. ● Support the Customer Support team during high chat volumes.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Email & Chat Support Executive - Morning Shift

Global Ship Services

Position: IT Support Executive Location: Karachi Employment Type: Full-TimeJob SummaryWe are seeking a proactive and technically skilled IT Support Executive to provide hardware and software support across the organization. The ideal candidate will be responsible for maintaining IT equipment, troubleshooting technical issues, and ensuring smooth day-to-day IT operations.Key Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.</li><li>Install, configure, and troubleshoot Windows operating systems and business applications.</li><li>Diagnose and resolve hardware, software, and network-related issues.</li><li>Set up new user accounts, email accounts, and system access.</li><li>Install and configure computer peripherals and office devices.</li><li>Maintain and update IT asset inventory and documentation.</li><li>Perform routine system maintenance, software updates, and antivirus management.</li><li>Troubleshoot LAN, Wi-Fi, internet, and basic network connectivity issues.</li><li>Coordinate with vendors for equipment repairs, warranty claims, and IT procurement.</li><li>Ensure timely resolution of IT support tickets and user requests.</li><li>Maintain data backups and follow IT security policies.</li><li>Provide user training and guidance on IT systems and applications when required.</li></ul>Requirements<ul><li>Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in IT support or a similar role.</li><li>Strong knowledge of Windows operating systems and Microsoft Office.</li><li>Experience with computer hardware troubleshooting and maintenance.</li><li>Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi, printers).</li><li>Familiarity with Active Directory, Microsoft 365, and remote support tools is an advantage.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and manage multiple tasks effectively.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth and learning opportunities</li><li>Supportive and collaborative work environment</li><li>Exposure to diverse IT infrastructure and technologies</li></ul>How to ApplyOnly shortlisted candidates will be contacted.Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Executive

Hiring Pakistan

We are hiring energetic and confident Female Call Center Agents for our DU Telecom Campaign (UAE Based). Candidates should have good communication skills and a positive attitude toward sales.Responsibilities:<ul><li>Make outbound calls to potential customers (UAE campaign)</li><li>Explain telecom packages and offers</li><li>Achieve daily &amp; monthly sales targets</li><li>Maintain professional communication with clients</li><li>Update customer records in the system</li></ul>Salary &amp; Benefits:<ul><li>Salary: Rs. 25,000 &ndash; 50,000</li><li>Commission: Up to Rs. 100,000+ (Based on performance)</li><li>Growth opportunities</li><li>Friendly and professional work environment</li></ul>Requirements:<ul><li>Good communication skills</li><li>Basic computer knowledge</li><li>Fresh &amp; experienced both can apply</li><li>Must be confident and target-oriented</li><li>Office Timing: 10:30 AM &ndash; 6:30 PM</li><li>Gender: Female</li></ul>Application Question(s):<ul><li>Are You Female?</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Outbound Sales Executive (Target-Based)

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

One Click Solution

Position: Social Media ExecutiveLocation: KarachiJob Type: Full-TimeAbout the RoleWe are seeking a proactive and creative Social Media Executive to join our growing team. The ideal candidate will be responsible for managing social media platforms, generating leads, engaging with customers, and supporting digital marketing initiatives to drive business growth.Requirements<ul><li>Bachelor's degree in Marketing, Business Administration, Media Sciences, Communications, or a related field.</li><li>Minimum 1 year of relevant experience in social media management or digital marketing (internships will not be considered).</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li></ul>Key Responsibilities<ul><li>Manage and handle company social media accounts across designated platforms.</li><li>Create, schedule, and publish engaging content on social media channels.</li><li>Generate and nurture leads through social media and digital marketing activities.</li><li>Communicate with potential and existing customers, addressing inquiries and supporting business development efforts.</li><li>Assist in lead conversion and basic sales support activities.</li><li>Promote company services through social media campaigns and marketing initiatives.</li><li>Monitor content performance and prepare reports based on key metrics.</li><li>Review and approve customer communication templates and response scripts.</li><li>Ensure compliance with company policies, branding guidelines, and platform regulations.</li><li>Support the execution of promotional campaigns and marketing activities.</li></ul>Technical Skills<ul><li>Social Media Management (Facebook, Instagram, TikTok)</li><li>Lead Generation and Lead Nurturing</li><li>Customer Communication &amp; Relationship Management</li><li>Basic Sales &amp; Conversion Support</li><li>Social Media Analytics &amp; Performance Tracking</li><li>Microsoft Excel, Google Sheets, and Microsoft Word</li><li>Ad Budget Planning and Paid Campaign Management</li></ul>Daily Tasks<ul><li>Publish and schedule social media content.</li><li>Generate, manage, and follow up on leads.</li><li>Engage with customers and respond to inquiries.</li><li>Track and analyze social media performance metrics.</li><li>Support lead conversion activities.</li><li>Ensure timely execution of marketing campaigns and promotional activities.</li></ul>Why Join 1Click?<ul><li>Professional growth opportunities</li><li>Collaborative work environment</li><li>Hands-on experience in digital marketing and business development</li><li>Opportunity to contribute directly to company growth</li></ul>Shift TimingsMorning: 10 am - 6 pmMonday - SaturdayPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Social Media Executive

KDYS LAB Pvt Ltd

eBook Sales Executive (Female)We are looking for a confident, communication-driven, and target-focused eBook Sales Executive to handle customer interactions, explain digital products, and convert leads into sales.This is not a passive role. We need someone who can understand customer intent, communicate clearly, handle objections, and consistently close sales.You will be working with digital products (eBooks), interacting with potential customers through chats and calls, and ensuring a smooth sales experience from inquiry to conversion.What You&rsquo;ll Do<ul><li>Respond to incoming leads, queries, and messages across platforms</li><li>Explain eBook products, pricing, and value clearly to customers</li><li>Handle objections and guide customers towards purchase decisions</li><li>Maintain follow-ups with interested leads</li><li>Close sales and meet monthly targets</li><li>Keep records of conversations, leads, and conversions</li><li>Coordinate with the team to stay updated on products and offers</li><li>Ensure a professional and positive customer experience</li></ul>What We&rsquo;re Looking For<ul><li>Strong communication skills (English required)</li><li>Confidence in handling customer conversations (chat &amp; calls)</li><li>Sales-driven mindset with the ability to close deals</li><li>Ability to manage multiple conversations efficiently</li><li>Basic understanding of digital products / online selling</li><li>Organized, responsible, and consistent in follow-ups</li></ul>Bonus Skills<ul><li>Prior experience in sales, customer support, or digital selling</li><li>Experience with WhatsApp, Instagram, or online sales channels</li><li>Familiarity with CRM tools or lead tracking</li><li>Understanding of customer psychology and persuasion</li></ul>Who This Role Is Perfect ForThis role is ideal for someone who enjoys talking to people, understands how to guide conversations, and is motivated by achieving targets and closing sales. You should be comfortable working in a fast-paced environment where consistency and communication matter.Role TypeFull-time (Onsite)How to ApplyPlease send:<ul><li>Your CV</li><li>A short note explaining why you are a good fit for this role</li><li>Any prior experience in sales or customer handling (if applicable)</li></ul>We are looking for someone who can bring confidence, clarity, and results into our sales process.Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary? </li><li>When can you join us? Mention your notice period. </li><li>Are you comfortable working night shifts? </li></ul>Experience:<ul><li>ebook sales: 2 years (Required)</li></ul>Work Location: In person

Sales Executive (e-Books)

Explore 165+ Customer support executive in Karachi this July. Find roles across top companies and apply now to boost your career.