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customer support executive

Softhru

Techsol IT is looking for International Sales Executives to join our team.Key Responsibilities: Communicate with international clients via live chat and phone calls. Negotiate contracts and close deals with prospective clients. Prepare and discuss pricing, promotions, and customized offers.Requirements: 6 months to 1 year of experience in International sales or Customer Support. Good understanding of the sales process and client handling. Fluent English communication skills. Strong typing and multitasking abilities.Location: Shahre Faisal Shift: (03:00 PM&ndash; 12:00 AM)&amp; (9:00 PM &ndash; 06:00 AM) Days: Monday to SaturdayPay: Rs55,000.00 - Rs75,000.00 per monthWork Location: On the road

International Customer Support Executive

Forsee Logistics

Job Title: Customer Support Executive (Sales Department) Shift: Night Shift (6:00 PM-3:00 AM) Office Location: Block 13, Gulistan e Johar, KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team for the night shift. The ideal candidate must have excellent English communication skills and a strong ability to handle customer queries efficiently and professionally.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Provide accurate information and resolve customer issues effectively</li><li>Maintain a high level of customer satisfaction through clear and polite communication</li><li>Document customer interactions and update records accurately</li><li>Escalate complex issues to the relevant department when required</li><li>Follow company policies, procedures, and quality standards</li><li>Proactively contact clients to present and promote company services.</li><li>Achieve monthly shipment targets while consistently meeting daily KPIs</li><li>Handle inbound and outbound client communications via phone.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>Ability to work independently during night shifts</li><li>Strong problem-solving and interpersonal skills</li><li>Customer-oriented mindset with a positive attitude</li><li>Basic computer skills and familiarity with CRM systems (preferred)</li><li>Prior customer support or call center experience is a plus</li></ul>What We Offer<ul><li>Market competitive salary</li><li>Uncapped commission structure</li><li>Transportation services for female employees</li><li>Zero-pressure working environment</li><li>Fun workplace culture (yes, we&rsquo;ll make you a table tennis pro)</li><li>Supportive and friendly team environment</li><li>Complete training provided</li><li>Transportation facility provided for female employees residing in North Nazimabad, Buffer Zone, F.B Area, Gulshan-e-Iqbal, and Gulistan-e-Johar. Female employees residing outside these areas will be eligible for a transportation allowance.</li></ul>Pay: Up to Rs80,000.00 per monthWork Location: In person

Customer Support Executive - 6PM to 3AM

TGT Nexus Pvt Ltd

Job SummaryWe are looking for a motivated and professional International Sales &amp; Support Executive to handle international clients during the night shift. The role involves managing customer inquiries, generating sales opportunities, and providing high-quality support to ensure customer satisfaction and business growth.Key Responsibilities<ul><li>Handle inbound and outbound communication with international clients</li><li>Provide customer support via chat, email, and calls in a professional manner</li><li>Identify sales opportunities and convert leads into successful deals</li><li>Maintain accurate records of customer interactions and sales activities</li><li>Resolve customer queries efficiently and ensure timely follow-ups</li><li>Achieve assigned sales and performance targets</li><li>Coordinate with internal teams for smooth order processing and support</li><li>Maintain a high level of professionalism and customer satisfaction at all times</li></ul>Requirements<ul><li>Strong communication skills in English (spoken and written)</li><li>Prior experience in international sales or customer support will be preferred</li><li>Ability to work night shifts on a consistent basis</li><li>Good interpersonal and negotiation skills</li><li>Basic computer and CRM handling skills</li><li>Fresh candidates with strong communication skills are also encouraged to apply</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

International Sales & Support Executive – Night Shift - Pick and drop

Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Service Executive</li><li>Location: DHA Phase 2 Extension, Karachi</li><li>Working Hours: Monday to Friday | 5:00 PM &ndash; 2:00 AM</li></ul>Job OverviewWe are seeking a proactive, customer-focused, and detail-oriented Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer interactions across multiple communication channels, processing orders, coordinating with our USA-based warehouse team, and ensuring an exceptional customer experience throughout the order lifecycle.This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone calls, emails, live chat, and web chat in a professional and timely manner.</li><li>Accurately process customer orders and prepare quotations and sales orders using QuickBooks.</li><li>Coordinate with the warehouse team in the USA to ensure efficient order fulfillment and shipment processing.</li><li>Monitor order status and proactively provide customers with delivery updates.</li><li>Address and resolve customer concerns, complaints, and service-related issues effectively.</li><li>Maintain accurate records of customer interactions, orders, and account information.</li><li>Follow up with customers to ensure satisfaction and build positive client relationships.</li><li>Collaborate with internal teams to deliver a seamless customer experience.</li></ul>Requirements<ul><li>Bachelor's degree preferred; relevant experience may be considered in lieu of formal education.</li><li>Minimum 2&ndash;3+ years of experience in an International Customer Service, Customer Support, or Sales Support campaign is required.</li><li>Excellent spoken and written English communication skills with a neutral and professional communication style.</li><li>Proven ability to handle customer interactions confidently via phone, email, and chat.</li><li>Familiarity with QuickBooks will be considered an advantage.</li><li>Strong computer proficiency with the ability to navigate multiple systems accurately and efficiently.</li><li>Excellent organizational, multitasking, and time-management skills.</li><li>Strong problem-solving abilities and customer-handling skills.</li><li>Detail-oriented with a high level of accuracy and accountability.</li><li>Ability to work effectively in a fast-paced, customer-focused environment.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident Fund</li><li>Annual performance bonus</li><li>Professional growth and development opportunities</li><li>Collaborative and supportive work environment</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have at least 3 years of experience in an International Customer Service or Sales Support campaign?</li><li>Have you handled customer interactions with international clients through calls, emails, or live chat?</li><li>Are you confident in your spoken English communication skills and able to communicate fluently with international customers?</li><li>Do you have experience using CRM systems, order management software, or similar business applications?</li><li>Are you comfortable managing multiple customer inquiries and tasks simultaneously in a fast-paced environment?</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Executive - Inbound

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
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 On job training
 </li>
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 Two days off in a week
 </li>
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 Ergonomic furniture and infrastructure
 </li>
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 Referral Rewards
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 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

E-Commerce Chat Support Executive

Techsol IT is looking for International Sales Executives to join our team.Key Responsibilities: Communicate with international clients via live chat and phone calls. Negotiate contracts and close deals with prospective clients. Prepare and discuss pricing, promotions, and customized offers.Requirements: 6 months to 1 year of experience in International sales or Customer Support. Good understanding of the sales process and client handling. Fluent English communication skills. Strong typing and multitasking abilities.Location: Shahre Faisal Shift: (03:00 PM&ndash; 12:00 AM)&amp; (9:00 PM &ndash; 06:00 AM) Days: Monday to SaturdayPay: Rs75,000.00 - Rs95,000.00 per monthWork Location: On the road

International Sales And Support Agent

Muhammad Shafi Tanneries ( Pvt ) Ltd

Position: Sr. Executive &ndash; EHS &amp; Compliance Experience: Minimum 3- 5 years of EHS audit and compliance experience (Leather industry is preferred) Department: Compliance Location: SITE Area, Karachi Reports To: Assistant Manager / Manager ProcurementJob DescriptionWe are seeking a qualified and experienced Sr. Executive &ndash; EHS &amp; Compliance to join our team in the leather industry. The ideal candidate should have strong knowledge of EHS systems, ISO standards, compliance requirements, and audit procedures.Responsibilities<ul><li>Implement and monitor EHS &amp; compliance policies and procedures</li><li>Conduct internal EHS audits and compliance inspections</li><li>Ensure compliance with ISO 14001:2014 and customer requirements</li><li>Prepare audit reports, corrective actions, and compliance documentation</li><li>Coordinate with departments for closure of audit observations</li><li>Maintain records related to safety, environment, and compliance activities</li><li>Support management during external audits and customer visits</li><li>Promote awareness regarding workplace safety and environmental practices</li></ul>Experience<ul><li>Graduate degree from a recognized institution</li><li>Certification in Lead Auditor Course &ndash; ISO 14001:2015</li><li>Minimum 3&ndash;5 years of EHS audit and compliance experience</li><li>Strong understanding of ISO 14001:2015 requirements</li><li>Knowledge of social compliance standards and customer-specific codes of conduct</li><li>Good communication, documentation, and reporting skills</li><li>Proficiency in MS Office (Excel, Word, Outlook)</li><li>Ability to coordinate with departments for implementation of EHS standards</li></ul>How to Apply:&middot; Please send your resume hasanali.ho@shafi.com with Mention &ldquo;Sr. Executive &ndash; EHS &amp; Compliance&rdquo; in the subject line.&middot; Mention current salary in emailNote: Compensation will be determined based on the candidate&rsquo;s experience and skill set.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your age?</li><li>What is your Notice period ? (30 days, 15 days, 1 week, Immediate)</li><li>Do you have your own conveyance?</li><li>What is your current residential area ? </li><li>What is your current designation?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Sr. Executive – EHS & Compliance

Explore 230+ Customer support executive in Karachi this June. Find roles across top companies and apply now to boost your career.