customer service representative

receptionist

account manager

application support analyst Jobs in Karachi

application support analyst

call center executives / customer service representatives Jobs in Karachi

customer support representative

Falcon Ecom Solution

JOB SUMMARY: We are seeking applicants who have excellent communication and problem Solver.JOB DESCRIPTION:* Respond to customer queries in a timely and accurate way, via chat* Identify customer needs and help* Has Great Written Communication Skills* Engages Proactively* Multitasks Effectively* Asks Direct Relevant Questions* Quickly Identifies Pain PointEducation:Intermediate.Skills:Interpersonal &amp; Communication skills.Extrovert Personality.Problem-solving SkillsJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative

Closet On Rent

We are looking for a Customer Support Representative to handle customer complaints, ensure service quality, follow up with potential clients, and provide excellent customer support.Key Responsibilities:Resolve customer complaints related to lending.Ensure all calls are answered on time.Clear all WhatsApp chats daily before 8:00 PM.Provide daily feedback on online dealings and service quality.Follow up with potential clients and leads.Maintain customer records and check registration details in the system.Requirements:Good communication skills.Customer handling experience preferred.Ability to work under targetsJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Lending Coordinator/Lending CSR

Invision Custom Solutions

Title: Customer Service Representative Shift timings: 9 AM to 9 AM (Timings and all the holidays will be followed as per International US/Canada) Shift slots: Morning (8:00 AM- 5:00 PM) Evening (4:00PM - 1:00 AM) Night (12:00 AM - 9:00 AM) Working days: 6 days a week (alternate saturday or sunday)Job Overview:<ul><li>Core Duties: Coordinating with System tracking, and updating. Real time coordination with team in US/ Canada.</li></ul>Handles inbound/outbound communications via WhatsApp chats.<ul><li>Work Environment: Highly fast-paced, usually handling international clients (e.g., US/Canada).</li></ul>Requirements<ul><li>Communication: Excellent written English skills and good speaking skills will be plus.</li><li>Experience: Atleast 6 months of experience as CSR.</li><li>Skills: Negotiation, problem-solving, and basic familiarity with CRM or software. Good skills in Microsoft Excel.</li></ul>Application Question(s):<ul><li>How many Months or years of experience do you have in Customer Services Representative?</li><li>Do you have experience in Banks or logistics? (yes/no)</li><li>What's your current salary and benefits?</li><li>What's your expected salary?</li><li>How soon you can join us? (Notice period)</li><li>Please mention the shift slot you're comfortable to join?</li></ul>Morning: 8 AM to 5 PM, Evening: 4 PM to 1 AM, Night: 12 AM to 9 AMLocation:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Representative

AEG Travel

Job description:Job Description of Customer Service Representative* Efficiently manage incoming customer communications across multiple channels, including inbound calls, emails, and live chat. * Diagnose, troubleshoot, and resolve customer inquiries and concerns promptly, ensuring a high level of first-contact resolution. * Handle complex customer complaints and escalated issues with empathy, professionalism, and a solution-oriented mindset. * Build and maintain positive customer relationships by delivering exceptional service.Requirment :* Exceptional verbal and written communication skills in both English and Urdu. * Strong ability to active-listen, analyze problems, and provide clear, structured solutions under pressure. * A-Level/O-Level/Fresh graduate.Pay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Esire Inc

The role is responsible for handling customer support across multiple domains through live chat and email during the night shift. The position requires timely responses, quality customer communication, and maintaining service standards aligned with CSAT goals. The role also includes managing Flexi and return-related processes accurately, reviewing customer concerns to identify repeated issues, and supporting improvements in internal processes and website experience.Key Responsibilities:● Handle live chat support for multiple domains while ensuring quick and effective customer responses.● Maintain an average chat handling time of approximately 5 minutes without compromising service quality.● Review chatbot conversations to identify incorrect, incomplete, or unresolved responses and create follow-up tickets where required.● Assist the on-shift Customer Support representative during high chat volume or peak workload periods.● Manage email support for assigned domains, ensuring replies are accurate, professional, timely, and aligned with CSAT expectations.● Achieve daily productivity targets, including an expected average of 80&ndash;100 resolved emails and 20+ live chats per shift.● Coordinate with the morning support team during increased email volume or pending workload, as instructed by the Manager.● Process Flexi, return, and related customer requests accurately while ensuring a smooth and hassle-free customer experience.● Provide additional operational support during peak seasons according to domain and business requirements.● Identify recurring customer complaints, service gaps, or website-related issues and share practical suggestions for improvement.Work Location &amp; Shift Structure:Selected candidates will undergo an initial 2-month in-house training program during the day shift. After successful completion of the training period, the role will move to a remote night-shift arrangement, based on performance, business needs, and domain requirements. Shift timings may remain flexible depending on operational requirements.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Chat & Email Support Executive - Night Shift

Beautenic Skincare Company

Main Focus:The Customer Support Officer will manage end-to-end customer communication and post-order coordination, ensuring smooth handling of inquiries, fulfilled orders, and courier/shipping coordination. The role is essential in delivering a seamless post-purchase experience and maintaining strong customer satisfaction.Key Performance Indicators (KPIs):<ul><li>Average response time on WhatsApp / Instagram / Email</li><li>Customer satisfaction score (reviews &amp; feedback)</li><li>Accuracy in handling fulfilled orders and dispatch updates</li><li>Timely processing of shipper advices and courier coordination</li><li>Resolution time for complaints, returns, and exchange requests</li><li>Reduction in pending or unresolved customer tickets</li><li>Repeat customer support engagement rate</li></ul>Key Responsibilities:<ul><li>Manage daily customer inquiries across WhatsApp, Instagram, and email</li><li>Provide real-time updates on order status including fulfilled orders, dispatched shipments, and delivery timelines</li><li>Prepare and manage shipper advices (dispatch notes) and coordinate with courier partners</li><li>Track shipments and proactively update customers on delays or delivery issues</li><li>Handle complaints, returns, and exchange requests professionally and efficiently</li><li>Ensure accurate communication of product details, policies, and order information</li><li>Maintain customer interaction logs and order tracking records</li><li>Coordinate with internal teams (warehouse, ecommerce, operations) for order fulfillment issues</li><li>Escalate complex cases to management when required</li><li>Maintain a consistent, polite, and brand-aligned communication tone</li></ul>Education:<ul><li>Minimum Bachelor&rsquo;s degree (any discipline)</li></ul>Experience:<ul><li>0&ndash;1 year experience in call center, customer support, or ecommerce support role</li></ul>Salary:<ul><li>PKR 35,000 per month</li></ul>Location:<ul><li>DHA, Karachi</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Coordinator

TalentPop App

<div>
 
 We're Hiring: Sales and Support Virtual Assistant (VA)
 
 
 
 
 Remote | Full-Time | E-commerce Support
 
 
 
 At
 
 TalentPop App
 
 , we're building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We're currently hiring a
 
 Sales and Support Virtual Assistant (VA)
 
 to join our growing team and help drive customer satisfaction, sales, and long-term business success.
 
 
 If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions &mdash; this role may be a perfect fit.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter SSVA in that field.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide real-time support to customers via live chat, email, SMS, and phone
 </li>
 <li>
 Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
 </li>
 <li>
 Manage order inquiries, including shipping, tracking, returns, and refunds
 </li>
 <li>
 Update CRM tools and track customer interactions accurately
 </li>
 <li>
 Represent each e-commerce brand in a way that reflects their tone and values
 </li>
 <li>
 Share customer feedback and insights to improve sales processes
 </li>
 <li>
 Collaborate with internal teams to meet performance and service goals
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
 </li>
 <li>
 Excellent written and verbal communication skills in English
 </li>
 <li>
 Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
 </li>
 <li>
 Ability to work independently in a remote, fast-paced environment
 </li>
 <li>
 Detail-oriented, proactive, and results-driven
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with a minimum of 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for calls.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Performance-based raises and commission opportunities
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)
 </li>
 <li>
 Recognition bonuses for outstanding performance
 </li>
 <li>
 100% remote setup with a supportive, collaborative team environment
 </li>
 <li>
 Career development opportunities
 
 
 </li>
 </ul>
 
 Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.
 
</div>

Sales & Support VA

Explore 262+ Customer support representative in Karachi this June. Find roles across top companies and apply now to boost your career.

262 customer support representative jobs In Karachi

Customer Support Representative

Lending Coordinator/Lending CSR

Customer Service Representative

Customer Service Representative

Chat & Email Support Executive - Night Shift

Customer Support Coordinator

Sales & Support VA