customer service associate – no sales, positive team

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customer service associate – no sales, positive team Jobs in Karachi

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service engineer

customer support representative

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement:<ul><li>International Call Center Background is mandatory.</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. 2:00PM - 11:00PMLocation: BahadurabadJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (UK Based)

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Representative &ndash; Night Shift</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 120k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 11:00 AM</li><li>Saturday: 3:00 AM &ndash; 7:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.</li><li>Manage assigned back-office tasks efficiently and accurately.</li><li>Review customer feedback and recommend improvements to products, services, or internal processes.</li><li>Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.</li><li>Ensure adherence to company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Support Representative&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce?</li><li>Are you available to work night shifts (3:00 AM &ndash; 11:00 PM, Monday to Friday; 3:00 AM &ndash; 7:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Representative (Night Shift)

<ul><li>Job Title: Customer Service Specialist &ndash; Night Shift</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 120k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 11:00 AM</li><li>Saturday: 3:00 AM &ndash; 7:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.</li><li>Manage assigned back-office tasks efficiently and accurately.</li><li>Review customer feedback and recommend improvements to products, services, or internal processes.</li><li>Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.</li><li>Ensure adherence to company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce?</li><li>Are you available to work night shifts (3:00 AM &ndash; 11:00 PM, Monday to Friday; 3:00 AM &ndash; 7:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Specialist

Ace Marketing

We are looking for Customer Service Associates to provide exceptional client support. Focus entirely on helping clients and building relationships.Role Includes:<ul><li>Handle calls, messages, and emails</li></ul><ul><li>Resolve client issues promptly</li></ul><ul><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li></ul><ul><li>Flexible hours</li></ul><ul><li>Skill-building workshops</li></ul><ul><li>Career advancement opportunities</li></ul>Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Are you in Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Work Location: In person

Customer Service Associate – No Sales, Positive Team

Flipdish

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">About this role</h3>

Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders

Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">In this job, you'll&hellip;</h3>
<ul><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.</li>
<li>Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.</li>
<li>Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.</li>
<li>Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.</li>
<li>Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.</li>
<li>Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.</li>
<li>Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.</li>
<li>Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.</li></ul> 

<h3 class="jobSectionHeader">
We're looking for&hellip;</h3>
<ul><li>Fluency in English: Exceptional verbal and written communication skills in English are essential.</li>
<li>Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.</li>
<li>Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.</li>
<li>Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.</li>
<li>Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.</li>
<li>Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.</li>
<li>Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.</li>
<li>Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.</li></ul> 

<h3 class="jobSectionHeader">
 About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 

<h3 class="jobSectionHeader">
 Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Customer Support Agent

TradeWheel.com

Quality Assurance Representative (B2B Platform)We are hiring a detail-oriented Quality Assurance Representative to join our Quality Assurance team. This opportunity is ideal for fresh graduates or candidates with up to 6 months of experience who are eager to grow in a fast-paced B2B digital platform environment.Key Responsibilities<ul><li>Conduct quality checks and basic audits on platform processes and customer interactions</li><li>Monitor service standards and report gaps to the Quality Manager</li><li>Coordinate with Operations, Customer Support &amp; Product teams</li></ul>&middot; Review client feedback and support process improvements&middot; Maintain QA documentation and assist in internal training sessionsRequirements&middot; Bachelor&rsquo;s degree (relevant field preferred)&middot; Fresh graduate or up to 6 months of QA / Operations / Support experience&middot; Strong attention to detail and analytical thinking&middot; Good communication and teamwork skills&middot; Basic proficiency in MS Office (especially Excel)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Quality Assurance Representative

ibex

<div>
 
 
 Job Summary
 
 
 
 ibex, on behalf of its
 
 Global client
 
 , is seeking a
 
 Customer Service Representative
 
 for a
 
 night-shift role
 
 . This is a
 
 client-facing position
 
 responsible for delivering a
 
 premium customer experience
 
 through inbound call management. Shift timings are
 
 7:00 PM &ndash; 4:00 AM
 
 or
 
 8:00 PM &ndash; 5:00 AM
 
 , with
 
 rotational days off.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.
 </li>
 <li>
 Resolve customer inquiries and issues promptly while maintaining excellent service standards.
 </li>
 <li>
 Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.
 </li>
 <li>
 Build positive relationships by understanding customer needs and offering appropriate solutions.
 </li>
 <li>
 Maintain composure and professionalism while handling complex or sensitive customer interactions.
 </li>
 <li>
 Uphold the client&rsquo;s brand reputation by consistently delivering exceptional service.
 </li>
 <li>
 Adapt smoothly to night-shift schedules and contribute effectively while following
 
 scheduled days off
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 
 Exceptional English communication skills
 
 , both written and verbal.
 </li>
 <li>
 
 1&ndash;2 years of experience
 
 in customer support or client service.
 </li>
 <li>
 Strong client service orientation with the ability to deliver high-touch, professional customer experiences.
 </li>
 <li>
 Comfortable working
 
 night shifts
 
 (
 
 7:00 PM &ndash; 4:00 AM
 
 or
 
 8:00 PM &ndash; 5:00 AM
 
 ) with
 
 scheduled days off
 
 .
 </li>
 <li>
 Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.
 </li>
 <li>
 Self-motivated and committed to delivering excellent client satisfaction.
 </li>
 </ul>
</div>

Customer Service Representative - Global Account

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