customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

call center representative Jobs in Karachi

call center representative

chat support executive

contact centre agent

customer support representative

Zidello

Job Description:Zidello is looking for a dedicated and experienced Customer Support Representative (CSR) to join our growing team. The ideal candidate should have a strong understanding of CSR operations and be comfortable handling customer interactions in a fast-paced e-commerce environment.Key Responsibilities:<ul><li>Managing and responding to customer chats in a timely and professional manner</li><li>Handling order fulfillment and coordinating support for fulfilled orders</li><li>Assisting customers with inquiries, order status, and basic issue resolution</li><li>Maintaining accurate records related to customer communication and orders</li><li>Ensuring a smooth and positive customer experience while representing the brand</li></ul>Requirements &amp; Qualifications:<ul><li>Prior experience in a Customer Support / CSR role</li><li>Strong knowledge of CSR workflows and e-commerce operations</li><li>Computer literate with good command of basic systems and tools</li><li>Good communication skills (written and verbal)</li><li>Ability to handle responsibility and work independently</li></ul>How to Apply:Interested candidates are requested to send their CV to &quot;zidelloecom@gmail.com&quot; with a subject line of &quot;CSR Application&quot;.Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>What is your current residential location (area and city)?</li><li>Do you have prior experience relevant to this role?</li><li>What is your current salary package?</li><li>Are you available for an interview within the next 7 days?</li></ul>Work Location: In person

Customer Support Representative

Sowears

About the RoleWe are seeking a professional and experienced Customer Service Representative (CSR) to join our team. You will be the first point of contact for our customers, handling communication via email, WhatsApp, and phone calls. As most interactions are written, strong English communication skills are essential. You will also manage complaints, inquiries, and order-related issues while representing our brand professionally.Key Responsibilities<ul><li>Respond to customer queries via email, WhatsApp, and calls</li><li>Handle order status, product inquiries, returns, exchanges, and complaints</li><li>Maintain accurate customer records in CRM</li><li>Coordinate with fulfillment and logistics teams to resolve order issues</li><li>Ensure proper follow-ups until issues are fully resolved</li><li>Manage multiple conversations simultaneously while maintaining professionalism.</li></ul>Requirements<ul><li>3&ndash;4 years of customer service experience (E-commerce preferred)</li><li>Typing speed: 50+ WPM</li><li>Excellent written and spoken English</li><li>O/A Level educational background preferred.</li><li>Strong problem-solving and conflict-handling skills</li><li>Calm, responsible, and professional attitude</li><li>Familiarity with Shopify, Zendesk, or similar platforms is a plus</li><li>Immediate joining preferred.</li></ul>Who We&rsquo;re Looking ForWe want a mature, dependable, and proactive individual who can handle customer pressure without constant supervision.Note: This is a mid-level position, not a senior or managerial role. Please apply only if your experience matches this level.Location: NazimabadS.I.T.E Area, Karachi Job Type: Full-Time (On-Site) Working Days: Monday to Saturday (Monday&ndash;Friday On-Site | Saturday Work From Home) Timings: 9:00 AM &ndash; 6:00 PMJob Type: Full-timeApplication Question(s):<ul><li>Do you possess 3&ndash;4 years of customer service experience, preferably in E-commerce? </li><li>Do you maintain a typing speed of at least 50 words per minute?</li><li>Do you handle customer communication professionally in written and spoken English?</li><li>Do you have experience handling order inquiries, returns, exchanges, and customer complaints?</li><li>What is your Current Salary Package?</li><li>What is your Expected Salary Package?</li><li>We are looking for someone who can join us immediately. Can you join Immediately?</li></ul>Work Location: In person

PINNACLE ENTERPRISE

Pinnacle is looking for outstanding profiles for the Customer Support / Sales Executive - InboundResponsibilities:<ul><li>Communicate with customers via phone, email and chat.</li><li>Provide knowledgeable answers to questions about product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 2 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>Are you available for both evening and night shift?</li><li>How many years of experience do you have with international customer support or sales?</li></ul>Work Location: In person

MARS Healthcare Network

We are looking for Fresh talent who are able to work as Client Success Executive, serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.Roles and Responsibilities:<ul><li>Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.</li><li>Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.</li><li>Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast-moving environment.</li><li>Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.</li><li>Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.</li><li>Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.</li><li>Liaison with the technical team to communicate software issues experienced by the client.</li></ul>Qualification and Skills:<ul><li>Must have at least a Bachelors Degree from a reputable University.</li><li>Must be able to lead a team effectively.</li><li>At least 2 years of Experience in dealing with International Clients.</li><li>Excellent communication skills</li><li>Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus.</li><li>Must be able to type and file accurately with precise data entry skills.</li><li>Knowledge of medical terminology is a plus.</li><li>Ability to schedule and register patients rapidly and accurately.</li><li>General knowledge of computers and Microsoft Office software.</li></ul>Benefits:<ul><li>Market competitive salary</li><li>Company sponsored lunch/dinner</li><li>Excellent working environment</li><li>Health Insurance</li><li>Night allowance for onsite permanent employees</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Logon Broadband Pvt Ltd

Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.Availability to work flexible hours, including evenings, night shifts, weekends, and holidays.We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 30th February, 2026.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs30,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (CSR) ISP Industry

At-Desk PVT LTD

<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement:<ul><li>International Call Center Background is mandatory.</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. Two shifts available: 2:00PM - 11:00PM &amp; 5:00pm - 2:00 AMLocation: BahadurabadJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative (UK Based)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support &amp; Service Representative at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer support and retention.Responsibilities and KPIs:<ul><li>Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.</li><li>Offer troubleshooting assistance and aim for first-contact resolution.</li><li>Utilize different CSR related strategies to turn cancellation requests into opportunities, and covert them into positive reviews/feedbacks, and sales opportunities, etc.</li><li>Develop a deep understanding of our products and services to better assist customers.</li><li>Build and maintain positive relationships to encourage repeat business and satisfaction.</li><li>Collaborate with our UK team to provide timely updates on customer interactions.</li></ul>Skills and Qualifications:<ul><li>Stellar Communication Skills (A/O Levels preferred)</li><li>Active Listening</li><li>Ability to Multitask</li><li>Team Player</li><li>Flexibility and ability to manage KPIs</li><li>Positive Attitude &amp; Attention to Detail</li><li>Willingness to go the extra mile</li></ul>Why Join Eminent4U Private Limited?<ul><li>Afternoon Shifts: Starting from (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM | 3:00 PM - 11:30 PM ) with alternate weekends off.</li><li>Annual bonuses, KPI based rewards &amp; several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:Dedicated to fostering a supportive and rewarding work culture, we invite you to embark on a fulfilling career journey with us, shaping the future of customer service &amp; support.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support & Service Representative

Explore 1131+ Customer support representative in Karachi this March. Find roles across top companies and apply now to boost your career.

1131 customer support representative jobs In Karachi

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative (CSR) ISP Industry

Customer Support Representative (UK Based)

Customer Support & Service Representative