customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

call center agent

call center executive

client relationship executive Jobs in Karachi

client relationship executive

customer support representative

HSK Digitronix Technologies

Job Position: Customer Support Representative (CSR)&ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Support Representative for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking Hours (Ramadan Schedule):<ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul>Working hours <ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer support representative

Remedial Medical Group (Back Office)

As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Provide detailed product/service information to customers.</li><li>Maintain accurate and detailed records of customer interactions.</li><li>Collaborate with other team members to ensure a seamless customer experience.</li><li>Identify and escalate priority issues to the appropriate departments.</li><li>Follow up with customers to ensure their issues are resolved to their satisfaction.</li></ul>Job Type: Full-timePay: Rs75,000.00 per monthWork Location: In person

Customer Support Representative

Sowears

About the RoleWe are seeking a professional and experienced Customer Service Representative (CSR) to join our team. You will be the first point of contact for our customers, handling communication via email, WhatsApp, and phone calls. As most interactions are written, strong English communication skills are essential. You will also manage complaints, inquiries, and order-related issues while representing our brand professionally.Key Responsibilities<ul><li>Respond to customer queries via email, WhatsApp, and calls</li><li>Handle order status, product inquiries, returns, exchanges, and complaints</li><li>Maintain accurate customer records in CRM</li><li>Coordinate with fulfillment and logistics teams to resolve order issues</li><li>Ensure proper follow-ups until issues are fully resolved</li><li>Manage multiple conversations simultaneously while maintaining professionalism.</li></ul>Requirements<ul><li>3&ndash;4 years of customer service experience (E-commerce preferred)</li><li>Typing speed: 50+ WPM</li><li>Excellent written and spoken English</li><li>O/A Level educational background preferred.</li><li>Strong problem-solving and conflict-handling skills</li><li>Calm, responsible, and professional attitude</li><li>Familiarity with Shopify, Zendesk, or similar platforms is a plus</li><li>Immediate joining preferred.</li></ul>Who We&rsquo;re Looking ForWe want a mature, dependable, and proactive individual who can handle customer pressure without constant supervision.Note: This is a mid-level position, not a senior or managerial role. Please apply only if your experience matches this level.Location: NazimabadS.I.T.E Area, Karachi Job Type: Full-Time (On-Site) Working Days: Monday to Saturday (Monday&ndash;Friday On-Site | Saturday Work From Home) Timings: 9:00 AM &ndash; 6:00 PMJob Type: Full-timeApplication Question(s):<ul><li>Do you possess 3&ndash;4 years of customer service experience, preferably in E-commerce? </li><li>Do you maintain a typing speed of at least 50 words per minute?</li><li>Do you handle customer communication professionally in written and spoken English?</li><li>Do you have experience handling order inquiries, returns, exchanges, and customer complaints?</li><li>What is your Current Salary Package?</li><li>What is your Expected Salary Package?</li><li>We are looking for someone who can join us immediately. Can you join Immediately?</li></ul>Work Location: In person

Imran Electronics

Job Description<ul><li>Serving customers over the phone calls.</li><li>Ensure good customer relationship by providing excellent and professional services.</li><li>Stay up-to-date with new products and Pricing.</li><li>Manage inbound calls and handle clients effectively.</li><li>End to end follow-up and tracking of customer orders and feedback.</li><li>Handling Chat support on All Social Media Platforms.</li></ul>Required Skills<ul><li>Intermediate or Bachelor&rsquo;s degree (or relevant experience)</li><li>Strong team player</li><li>Extremely organized</li><li>Improve overall customer feedback and services</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthExperience:<ul><li>customer support: 1 year (Required)</li></ul>Work Location: In person

ABS INTERNATIONAL

PKR 45,000 &ndash; 60,000 | Night Shift (Multiple Options) | 14-Year US Principal | Gulistan-e-Johar, Block 14Stop looking for a &quot;campaign&quot; and start a career with a Principal. ABS International has operated its own US business units since 2012. We are not an agency; we own the accounts and the operations. This is why we have zero missed salary dates in over 14 years.We are adding to our US-facing customer operations team and seeking professional communicators to represent our brands to a global audience.The Opportunity:<ul><li>Shift Flexibility: Fixed night shifts available (6 PM &ndash; 2 AM or 10 PM &ndash; 6 AM).</li><li>Financial Stability: Attractive base salary + performance-linked bonuses.</li><li>Career Growth: Annual increment based on performance</li><li>Environment: Professional, corporate office culture in Block 14, Johar.</li></ul>What You Will Do:<ul><li>Resolve international client inquiries via professional verbal and written communication.</li><li>Maintain accurate records in our CRM while meeting service quality KPIs.</li><li>Build rapport with North American and European customers.</li></ul>Requirements:<ul><li>Six months or more of US-facing customer service or international call center experience.</li><li>Exceptional English fluency (verbal and written).</li><li>Reliable commute to Gulistan-e-Johar for night shift operations.</li><li>Strong problem-solving skills and CRM familiarity.</li></ul>Join the stable side of the industry. Apply today.Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have 1+ years of experience in an International Customer Support or BPO role?</li><li>Which shift are you available to work on-site in Gulistan-e-Johar?</li></ul>A) Shift A: 06:00 PM &ndash; 02:00 AMB) Shift B: 10:00 PM &ndash; 06:00 AMC) Both / Either ShiftD) Neither (I need day/evening shifts) -&gt; Work Location: In person

3DM Solutions

About the Role:3DM Solutions is seeking a Customer Support Representative who is enthusiastic, patient, and has excellent English communication skills. The ideal candidate can work under pressure, stay calm with clients, and provide outstanding support to ensure a positive customer experience.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat professionally.</li><li>Provide accurate information about products, services, and company processes.</li><li>Resolve customer issues efficiently while maintaining a calm and positive attitude.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure timely resolution of client concerns.</li></ul>Requirements:<ul><li>Excellent English communication skills (both written and verbal).</li><li>Ability to work under pressure and manage stressful situations effectively.</li><li>Ability to stay calm, patient, and professional with clients at all times.</li><li>Basic computer literacy and familiarity with customer support tools/CRM systems.</li><li>Strong problem-solving, multitasking, and interpersonal skills.</li></ul>Benefits:<ul><li>Supportive and collaborative work environment.</li><li>Opportunities for professional growth and development.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative (Female)

Scalemill

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up offsite inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in lead generation and appointment-setting.RoleThis role involves customer dealing in the German language. You will be the first point of contact for customers, ensuring their questions are answered, concerns are resolved and they feel supported at every step of their journey. Seeking a proactive and customer-focused representative who is passionate about helping customers and creating positive experiencesKeywordsCommunication, German skills, time management, CRM, active listening, customer satisfaction, product knowledge, problem solvingLocationClifton, Karachi (Do Talwar)TimingsNoon to 9 pmTypeFull-time from the officeReporting lineTeam lead or Account ManagerKey ResponsibilitiesCustomer Return Management<ul><li>Process customer returns efficiently while ensuring accuracy and timely resolution</li><li>Handle return requests, exchange cases and refund coordination</li><li>Address customer concerns related to orders, products and deliveries</li></ul>Customer Query Handling<ul><li>Respond to customer emails and assigned support tickets promptly</li><li>Resolve inquiries related to orders, returns, product details and delivery issues</li><li>Ensure clear, professional and customer-friendly communication at all times</li></ul>Order Tracking &amp; Fulfillment Coordination<ul><li>Respond to customer concerns professionally and promptly</li><li>Resolve complaints efficiently while maintaining a positive customer experience</li><li>Proactively identify potential challenges and address them before they escalate</li></ul>Internal &amp; Cross-Team Collaboration<ul><li>Work proactively with the customer service team to ensure smooth issue resolution</li><li>Coordinate with the warehouse team regarding missing inventory or dispatch discrepancies</li><li>Escalate complex cases when necessary and ensure timely follow-up</li></ul>System &amp; Portal Management<ul><li>Manage and update customer records across platforms such as CRM, Shopify and Freshdesk</li><li>Maintain accurate documentation of customer interactions and case updates</li><li>Ensure proper ticket categorization and tracking for reporting purposes</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks and documents is critical</li><li>Professionalism &amp; discretion: maintaining high standards of professionalism and handling sensitive information with integrity and confidentiality</li></ul>Technology<ul><li>This role requires someone comfortable with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with using online messaging tools like WhatsApp, Google Chat, etc.</li><li>Proficiency with MS Office &amp; Google Business Suite</li><li>Proven experience in handling CRM/ERP and dashboards</li><li>Familiarity with task management apps such as TickTick</li></ul>Background<ul><li>Bachelor&rsquo;s degree</li><li>Fluent German &amp; English (written and verbal) is essential</li><li>At least 2 years of proven experience in a related role</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (German Speaker)

Explore 886+ Customer support representative in Karachi this April. Find roles across top companies and apply now to boost your career.

886 customer support representative jobs In Karachi

Customer support representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative (Female)

Customer Support Representative (German Speaker)