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associate customer advocate Jobs in Karachi

associate customer advocate

customer support representative

Mars BPO

Mars BPO is looking for energetic and motivated Customer Sales Representatives to join our Medicare campaign. providing excellent customer service, and achieving sales targets in a professional environment You&rsquo;ll play a key role in helping individuals make informed decisions about their healthcare coverage.Key Responsibilities:<ul><li>Handle inbound and outbound calls for Medicare sales.</li><li>Explain Medicare plans, benefits, and coverage options to clients.</li><li>Assist customers in selecting the most suitable plan.</li><li>Achieve individual and team sales targets.</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills.</li><li>Previous experience in call center, sales, or healthcare preferred.</li><li>Ability to work in a fast-paced night-shift environment.</li><li>Positive, professional, and customer-first mindset.</li></ul>Provide exceptional customer service and follow-up support.Salary &amp; Benefits:<ul><li>Salary: 50,000 &ndash; 70,000 PKR (based on experience &amp; performance).</li><li>Performance-based commissions and incentives.</li><li>Drop-off facility available for female employees only.</li><li>Professional training and career growth opportunities.</li><li>Supportive and collaborative workplace culture</li></ul>Office Timings:<ul><li>6:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Representative

Telemarketing

We are Searching for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR).About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Make a real impact by helping clients and being part of a professional team.Perks &amp; Benefits:Friendly work environmentSkill-building workshops and career growth pathRecognition and appreciation for your contributionFlexible working optionsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

Family Builders & Developers

We are seeking a proactive Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage tasks in a timely and efficient manner. You will be the voice of our brand responsible for engaging with clients, building lasting relationships, and ensuring a high level of satisfaction.RESPONSIBILITIES:<ul><li>Proactively engage with customers through phone, email, and chat support.</li><li>Handle inbound and outbound calls professionally and promptly.</li><li>Invite a set number of potential clients to the office and site for a brief discussion about the project on a daily basis.</li><li>Follow up with the potential clients on a daily basis.</li><li>Resolve customer inquiries, issues, and complaints in a timely manner.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Build and nurture positive relationships with clients to increase satisfaction and loyalty.</li><li>Identify customer needs and provide appropriate solutions or escalate when necessary.</li><li>Collaborate with sales and marketing teams to ensure smooth customer journeys.</li><li>Continuously seek feedback and suggest process improvements.</li><li>Meet or exceed performance metrics and KPIs.</li></ul>REQUIREMENTS:Education:<ul><li>Bachelor's degree (required)</li></ul>Experience:<ul><li>Minimum 3 years of experience as a Customer Service Representative or in a client-facing role.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Proactive and confident in handling customer interactions.</li><li>Strong time management and multitasking abilities.</li><li>Exceptional interpersonal skills with a focus on relationship building.</li><li>Ability to work independently as well as collaboratively within a team.</li><li>Experience in telesales or outbound calling.</li><li>Multitasking ability in a fast-paced environment.</li><li>Attention to detail and problem-solving skills.</li><li>Team player with a collaborative attitude.</li><li>Must be Proficient in English.</li></ul>Technical Proficiency:<ul><li>Familiarity with customer service tools, CRM systems, and Microsoft Office.</li></ul>Location: Near Lucky One Mall, KarachiJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service is a must</li></ul>Timing : overnight or night shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support officer

ARPAZ Technology Services

We are looking for a sound Customer Support Representative (female).<ul><li>( US based Healthcare), its like a front Desk Officer for Patient Assistance. Its not a Sales Job.</li><li>Job Location: Gulistan e Johar block 12 , Near Bin Hashim</li><li>Working Hours: Night shift onsite (8 pm - 5 am)</li><li>Kindly apply candidate who lives at at Gulistan-e-Johar, Gulshan-e-Iqbal, North Karachi, Nazimabad, FB Area, Ayesha Manzil, Bufferzone, Safoora and Mosamyat.</li></ul>Job Description:<ul><li>Patient Assistance &ndash; Receive and respond to patient calls regarding appointments, inquiries, and support services.</li><li>Scheduling &ndash; Manage patient appointments with clinics.</li><li>Communication &ndash; Act as a link between patients and healthcare providers.</li></ul>Job Requirement :<ul><li>O-A levels Fresh or Graduation.</li><li>Proficiency with MS office( particularly MS excel and MS Word).</li><li>Good Written and spoken English Communication with a neutral accent</li><li>Fresh Candidates are encouraged to apply</li></ul>Benefits:<ul><li>Salary PKR 55000 to 65000.</li><li>Attendance Allowance</li><li>5 Days a week ( sat-sun off)</li><li>Medical Insurance( Inpatient-Outpatient)</li><li>Gym Fees Re-imbursement</li><li>Free Pick and drop</li><li>Free Meal</li><li>Annual Bonus</li></ul>You can send your CV to hr@cogzance.com or WhatsApp it at 3102487347, kindly mention the position title in the subject line.Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Care Representative ( Females -Night shift)

PIXARCH

We are seeking a dedicated and customer-focused Customer Service Specialist to join our team.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.</li><li>Provide accurate product/service information and guide customers through solutions.</li><li>Resolve customer complaints effectively, escalating issues when necessary.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow up with customers to ensure satisfaction and issue resolution.</li><li>Collaborate with internal teams (sales, operations, technical support) to meet customer needs.</li><li>Monitor customer feedback and suggest improvements for service and processes.</li><li>Adhere to company policies, procedures, and service standards.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent work experience.</li><li>Proven experience in customer service or client-facing roles.</li><li>Strong verbal and written communication skills.</li><li>Problem-solving and conflict-resolution abilities.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Proficiency in CRM systems, MS Office, or customer support software.</li><li>A positive attitude with a customer-first mindset.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>CS: 2 years (Required)</li></ul>Work Location: In person

Customer Support Specialist

Dolphin Advanced Technology Services

We are seeking a detail-oriented Customer Operations Specialist to join our team. This role is essential in maintaining excellent customer relationships, supporting internal processes, and ensuring smooth operations across our service delivery platforms. The ideal candidate will be a problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.Key ResponsibilitiesCustomer Service &amp; Support<ul><li>Resolve customer issues via email, chat, and phone regarding billing, rates, and technical matters</li><li>Handle maintenance requests for client accounts on file</li><li>Provide comprehensive support for core company products (DERPS, Dolphin POS)</li><li>Focus on customer retention through quality service delivery and proactive issue resolution</li><li>Work to prevent client churn by addressing concerns promptly and effectively</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to all incoming emails on time</li><li>Manage application onboarding processes for new clients</li><li>Organize and maintain documentation systems</li><li>Support ticket management for agents across all departments</li><li>Ensure smooth onboarding experiences for new customers</li><li>Help streamline processes to improve customer experience during onboarding and technical support</li><li>Provide guidance on the effective use of the DERPS/CRM system to optimize workflow processes</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct audits of tickets and issues to identify patterns and prevent recurring problems</li><li>Identify and resolve billing discrepancies and incorrect charges</li><li>Support financial and collections processes through proper billing procedures using DERPS</li><li>Collaborate with the team to eradicate repeat issues and improve overall service quality</li><li>Assist in maintaining accurate financial records and reporting</li></ul>Required Qualifications<ul><li>8+ years of customer service experience, preferably in a technical or SaaS environment</li><li>Strong communication skills (written and verbal)</li><li>Proficiency with CRM systems and help desk software</li><li>Experience with billing systems and financial processes</li><li>Technical Associate's degree preferred</li><li>Excellent problem-solving and analytical skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Technical troubleshooting experience</li></ul>Work EnvironmentThis position requires strong multitasking abilities and the capacity to handle various customer touchpoints simultaneously. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and operational efficiency.Timings: 07 pm to 3 am Pakistan Standard TimeJob Type: Full-timeWork Location: Remote

Explore 1394+ Customer support representative in Karachi this September. Find roles across top companies and apply now to boost your career.

1394 customer support representative jobs IN Karachi

Customer Support Representative

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

Customer Service Representative

Customer Support officer

Customer Care Representative ( Females -Night shift)

Customer Support Specialist

Customer Support Specialist