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customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 <br/>
 <br/>
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 <br/>
 <br/>
 <strong>
  Disclaimer:
 </strong>
 This is not a sales-based job.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
  </li>
  <li>
   Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
  </li>
  <li>
   Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
  </li>
  <li>
   Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
  </li>
  <li>
   Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
  </li>
  <li>
   Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
  </li>
  <li>
   Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
  </li>
  <li>
   Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
  </li>
  <li>
   Excellent written and verbal communication skills in English is also a must
  </li>
  <li>
   Candidates must possess a clear American accent to easily explain and help the customer base in US
  </li>
  <li>
   Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
  </li>
  <li>
   Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
  </li>
  <li>
   Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
  </li>
  <li>
   Experience using CRM systems is a bonus
  </li>
  <li>
   Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
  </li>
 </ul>
</div>


Customer Success Specialist

<div>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
  ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   !
   <br/>
   Responsibiliti
  </strong>
 </p>
 <ul>
  <li>
   esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
  </li>
  <li>
   y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
  </li>
  <li>
   s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
  </li>
  <li>
   e.Providing alternatives to products/items, which are not available on the ecommerce websit
  </li>
  <li>
   e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
  </li>
  <li>
   s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
  </li>
  <li>
   r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
  </li>
  <li>
   n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
  </li>
  <li>
   l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
  </li>
  <li>
   ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
  </li>
  <li>
   s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   s.
   <br/>
   Qualificati
  </strong>
 </p>
 <ul>
  <li>
   onsExceptional verbal communication skills in English is a mu
  </li>
  <li>
   st.Candidates must possess a clear American accent to easily explain and help the customer base in
  </li>
  <li>
   US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
  </li>
  <li>
   us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
  </li>
  <li>
   w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
  </li>
  <li>
   ng.Experience using CRM systems is a bon
  </li>
  <li>
   us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ly.
   <br/>
   Pay range and compensation pac
  </strong>
 </p>
 <p>
  kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   es).
   <br/>
   Perks &amp; Ben
  </strong>
 </p>
 <ul>
  <li>
   efits24/7 transport s
  </li>
  <li>
   ystemMedical and health insu
  </li>
  <li>
   ranceBo
  </li>
  <li>
   nusesIncen
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   tives
   <br/>
   Career Growth Opportunities at ibex. Pa
  </strong>
 </p>
 <p>
  kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 </p>
 <ul>
  <li>
   uding:Customer Service Representative Supervisors/ Tea
  </li>
  <li>
   m LeadOffice Administrator / Operations Coord
  </li>
  <li>
   inatorTraining Speci
  </li>
  <li>
   alistsCross-campaign growth for more ex
  </li>
  <li>
   posureCross-departmental growth for specific interests like marketing, IT, HR
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   , etc.
   <br/>
   Equal Opportunity St
  </strong>
 </p>
 <p>
  atementibex. Pakistan is committed to diversity and inclu
 </p>
 <p>
  <br/>
 </p>
 sivity.
</div>


Sispn Technology

<p><b>Job description:</b></p><p>Job Details:<br/>Job Title: SEO Executive</p><p>Company: SISPN Technology</p><p>Shift: 10:00 PM to 07:00 AM</p><p>Job Type: Full Time (On-site)</p><p>Location: Karachi, Pakistan</p><p><b>About SISPN Technology:</b></p><p>SISPN Technology is a leading digital services company based in Karachi, Pakistan, specializing in web development, mobile applications, digital marketing, graphic design, and more. We are seeking a dedicated and experienced SEO Executive to join our team and drive our clients' online visibility and success through effective search engine optimization strategies.</p><p><b>Position Overview:</b></p><p>As an SEO Specialist at SISPN Technology, you will be responsible for optimizing websites, improving their search engine rankings, and implementing SEO best practices to enhance online visibility and organic traffic for our clients. You will collaborate closely with our digital marketing and development teams to deliver outstanding results.</p><p><b>Key Responsibilities:</b></p><p>Keyword Research: Conduct thorough keyword research to identify target keywords and phrases that will drive organic traffic.</p><p>On-Page Optimization: Optimize website content, meta tags, headings, and other on-page elements for improved search engine rankings.</p><p>Off-Page Optimization: Develop and execute off-page SEO strategies, including link building, to increase the authority and credibility of client websites.</p><p>Technical SEO: Identify and address technical issues that may affect website performance and search engine rankings, such as site speed, mobile-friendliness, and indexing.</p><p>SEO Audits: Perform regular SEO audits to identify areas for improvement and implement corrective actions.</p><p>Content Strategy: Collaborate with content creators to develop and optimize SEO-friendly content that aligns with client objectives.</p><p>Competitor Analysis: Monitor and analyze competitor websites and SEO strategies to identify opportunities and stay ahead of industry trends.</p><p>Reporting: Generate and present regular SEO performance reports to clients, highlighting key metrics and recommendations for improvement.</p><p><b>Qualifications:</b></p><p>Proven experience as an SEO Specialist with a strong track record of improving organic search rankings and traffic.</p><p>Proficiency in SEO tools and analytics platforms (e.g., Google Analytics, Google Search Console, SEMrush, Moz, etc.).</p><p>Solid understanding of search engine algorithms and ranking factors.</p><p>Excellent written and verbal communication skills in English.</p><p>Detail-oriented with strong analytical and problem-solving skills.</p><p>Ability to work effectively in a collaborative team environment.</p><p>Up-to-date knowledge of industry trends and best practices.</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Application Question(s):</p><ul><li>Current/Last salary</li><li>Expected Salary</li><li>Notice period (if any)</li></ul><p>Experience:</p><ul><li>SEO: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

SEO Specialist

Ezmodex marketing Solutions

<p><b>Job Title: Chat Support Specialist</b><br/><b>Company:</b> Ezmodex Marketing Solutions</p><p><b>Job Description:</b></p><ul><li>Respond to customer inquiries through chat in a professional and timely manner.</li><li>Assist customers with product and service information.</li><li>Follow up with potential clients and generate leads.</li><li>Maintain accurate chat records and ensure customer satisfaction.</li><li>Coordinate with the sales team when required.</li></ul><p><b>Requirements:</b></p><ul><li>Intermediate or higher qualification (Intermediate candidates are encouraged to apply).</li><li>Good written communication and typing skills.</li><li>Relevant experience is preferred but not mandatory.</li></ul><p><b>Compensation:</b></p><ul><li><b>Fresh Candidates:</b> Commission-based with <b>fuel allowance</b> (no fixed salary).</li><li><b>Experienced Candidates:</b> Attractive salary package <b>plus commission and fuel allowance</b>, based on relevant experience and performance.</li></ul><p><b>Job type </b> part time<br/><b>Location:</b> House no B-181 Gulshan e iqbal block 2 Karachi , Sindh, Pakistan</p><p>contact :03280231177</p><p>Work Location: In person</p>

Chat support Specialist

Genetech Solutions

<div><div><div><p>Genetech Solutions is looking for a creative, research-driven Content &amp; Marketing Specialist with at least 1- 2 years of experience. The ideal candidate will create high-quality content while supporting marketing initiatives across digital channels. This role combines content creation, market research, SEO, experimenting with AI tools, social media, email marketing, and campaign execution to help strengthen our brand and generate business opportunities.</p>
<div><div><div><h3 class="jobSectionHeader"><b>Skills</b></h3>
English communication, Strong research and analytical skills, blogs, case studies, newsletters, social media, email campaigns and marketing collateral, Understanding of SEO, AEO and GEO best practices, digital marketing, social media and email marketing, Ability to interpret content performance and optimize accordingly, time management, creativity, attention to detail, collaboration and willingness to learn, AI tools (ChatGPT, Claude, Perplexity and Canva
</div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
Bachelor's degree in Marketing, Communications, Computer Sciences, Business, or a related field.
</div><div><h2 class="jobSectionHeader"><b>Responsibilities</b></h2>
&bull; Create engaging content for blogs, websites, case studies, newsletters, emails, social media and sales enablement materials. &bull; Research industry trends, competitors, customer pain points and market insights to produce high-value content. &bull; Support content strategies for different industries and buyer personas. &bull; Optimize content for SEO, AEO and GEO. &bull; Assist in planning and executing digital marketing campaigns. &bull; Manage and maintain content calendars across channels. &bull; Coordinate with designers and developers to publish campaigns. &bull; Monitor content performance and recommend improvements. &bull; Maintain content assets and documentation
</div></div><div><div>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Industry:</b></h4>
<p>Information Technology</p>
</div><div><h4 class="jobSectionHeader"><b>Category:</b></h4>
<p>Content &amp; Marketing Specialist</p>
</div><div><h4 class="jobSectionHeader"><b>Total Position:</b></h4>
<p>1</p>
</div><div><h4 class="jobSectionHeader"><b>Job Type:</b></h4>
<p>Full Time</p>
</div><div><h4 class="jobSectionHeader"><b>Department:</b></h4>
<p>Content &amp; Marketing</p>
</div><div><h4 class="jobSectionHeader"><b>Job Location:</b></h4>
<p>Karachi, Pakistan</p>
</div><div><h4 class="jobSectionHeader"><b>Gender:</b></h4>
<p>Doesn't Matter
</p></div><div><h4 class="jobSectionHeader"><b>Minimum Education:</b></h4>
<p>Bachelor's Degree</p>
</div><div><h4 class="jobSectionHeader"><b>Career Level:</b></h4>
<p>Mid Level</p>
</div><div><h4 class="jobSectionHeader"><b>Minimum Experience:</b></h4>
<p>1-2</p>
</div><div><h4 class="jobSectionHeader"><b>Require Travel:</b></h4>
<p>No
</p></div><div><h4 class="jobSectionHeader"><b>Employment Benefits:</b></h4><p><br>
</p></div><div><h4 class="jobSectionHeader"><b>Apply By:</b></h4>
<p>Aug 31, 2026</p>
</div><div><h4 class="jobSectionHeader"><b>Posted:</b></h4>
<p>Jul 30, 2026</p></div></div></div></div></div></div></div><div></div>

Content & Marketing Specialist

HRSG Outsourcing

<p>HRSG - Innovative Business Solutions is actively looking for a dynamic individual overseeing large scale inventory operations/management &amp; do analysis in inventory optimization for one of our clients in energy sector.</p><p>Position: Material Control Specialist</p><p>Location: Karachi-Sindh</p><p>Job type: Regular</p><p>Sector: Energy/warehousing</p><p><b>Job Description:</b></p><p>- Responsible for leading local inventory planning meetings, setting and maintenance of material requirements planning (MRP) data, running analytics to optimize inventory levels, and identifying and redeploying obsolete inventory.</p><p>- Responsible for the basic inventory management function for the area supported to include: sales order delivery process and reconciliation, reporting to PSL leadership key metrics, goods issue and receiving process and developing solutions to address gaps.</p><p>- Interface with procurement, logistics and manufacturing customer service representatives to prioritize orders, monitor lead times, and provide forecast information.</p><p><b>Requirement:</b></p><p>- Bachelor's degree in SCM, Engineering, applied math/finance accounting or business management with at least 4 years of relevant experience preferably in a warehouse operations environment.</p><p>- Strong computer skills and analytical abilities to resolve problems required.</p><p>Pay: Rs130,000.00 - Rs170,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>relevant: 4 years (Required)</li></ul><p>Work Location: In person</p>

Material Control Specialist

Insijam private limited

<p>Job Summary</p><p>We are seeking an E-Learning Support Specialist to provide technical and operational support for the organization's Learning Management System (LMS) and e-learning platforms. The ideal candidate will assist users, maintain course content, and ensure the smooth operation of online learning services.</p><p>Key Responsibilities</p><ul><li>Provide technical support for the Learning Management System (LMS).</li><li>Assist users with course access, enrollment, and platform-related issues.</li><li>Upload, organize, and maintain e-learning content.</li><li>Monitor system functionality and troubleshoot technical issues.</li><li>Coordinate with instructors and stakeholders to ensure smooth delivery of online learning programs.</li><li>Generate reports on learner participation and system usage.</li><li>Maintain user accounts and permissions.</li><li>Prepare user guides and provide training on LMS features.</li><li>Maintain documentation related to e-learning support activities.</li></ul><p>Qualifications</p><ul><li>Bachelor's Degree in Educational Technology, Computer Science, or a related field.</li></ul><p>Experience</p><ul><li>Minimum <b>3 years</b> of relevant experience in E-Learning or Learning Management System (LMS) support.</li></ul><p>Required Skills</p><ul><li>Learning Management Systems (LMS)</li><li>E-Learning Platforms</li><li>User Support</li><li>Course Administration</li><li>Content Management</li><li>Technical Troubleshooting</li><li>Report Generation</li><li>Microsoft Office Suite</li></ul><p>Soft Skills</p><ul><li>Communication</li><li>Customer Service</li><li>Problem-solving</li><li>Teamwork</li><li>Time Management</li></ul><p>Pay: Rs1.00 per month</p><p>Work Location: Hybrid remote in Karachi Gulshan-E-Iqbal</p>

E-Learning Support Specialist

Explore 136+ Customer success specialist in Karachi this August. Find roles across top companies and apply now to boost your career.

136 customer success specialist jobs In Karachi

Customer Success Specialist

Customer Success Specialist

SEO Specialist

Chat support Specialist

Content & Marketing Specialist

Material Control Specialist

E-Learning Support Specialist