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customer service executive Jobs in Karachi

customer service executive

customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
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 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 Excellent written and verbal communication skills in English is also a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
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 </ul>
</div>

Customer Success Specialist

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

ibex. Pakistan currently have a job opening for the role of International Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis. The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support. Disclaimer: This is not a sales-based job.Job description:This is a full-time on-site role located in Karachi Main shah re faisal. All we need a candidate having proficiency in English speaking skills for International US company.International Customer Service Representative will be responsible for handling customer inquiries, resolving problems, providing information, processing orders, and interacting with customers via various channels such as phone, email, and chat.What we are looking for:*Customer Satisfaction, and Customer Experience skills*Excellent interpersonal and communication skills*Ability to multitask and work in a fast-paced environment*Strong verbal communication skills in English* Candidate who can manage Nights .What we offer: *Company transport * Full-time, permanent *Pay: 90k to 115k per month *Multinational company exposure *Health insurance *Internal promotionsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

Global International Customer Service Specialist

Worldke

We are looking for an experienced and knowledgeable SEO (Search Engine Optimization) Specialist - Female to join our team! As an SEO Specialist, you will be responsible for planning, implementing, and managing our SEO strategy. As our online presence is extremely important for the success of our business, your position will play a huge role in driving our business growth and success. Duties and Responsibilities:<ul><li>Plan, develop and implement our SEO strategy</li><li>Work towards organic search optimization and ROI maximization</li><li>Regularly perform thorough keywords research</li><li>Identify key SEO KPIs</li><li>Monitor redirects, click rate, bounce rate, and other KPIs</li><li>Prepare and present reports regularly</li><li>Identify our buyer persona to target identified audiences better</li><li>Identify problems and deficiencies and implement solutions in a timely manner</li><li>Develop on-site body content, meta descriptions, and page titles in support of SEO strategies</li><li>Perform technical SEO like site optimization, google analytics, submit website to google search console, creating sitemap as well</li><li>Suggest improvements in process and productivity optimization</li><li>stay up to date with the latest SEO and affiliate marketing latest trends and best practices</li></ul>Qualification &amp; Experience:<ul><li>Candidate must be Masters in Software Engineering / I.T / Computer Science / Media Sciences or a relevant field</li><li>Must be technically sound and have good experience in SEO.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per month

SEO Executive (Female)

Horizon Tech

We are looking for a Business Development Specialist &ndash; AI Voice (Enterprise/Corporate &amp; Franchisee), a specialized sales role focused on driving adoption of AI Voice solutions among enterprise clients, corporate accounts, and multi-unit franchise operators. You will identify high-value prospects, build strategic relationships, and close new business by demonstrating how AI Voice can dramatically improve operational efficiency, customer experience, and revenue generation. This role blends business development hustle with strategic account thinking.Responsibilities:<ul><li>Identify and pursue enterprise, corporate, and franchise opportunities for 1Source BPO's AI Voice solutions.</li><li>Develop outreach strategies targeting multi-unit franchisors, corporate chains, and enterprise operations leaders.</li><li>Engage franchise development teams, COOs, VP of Operations, and IT/Technology leaders as primary stakeholders.</li><li>Deliver high-impact product demos showcasing AI Voice capabilities including inbound call handling, lead follow-up, appointment setting, and customer engagement automation.</li><li>Build business cases and ROI models tailored to franchise networks and corporate operations.</li><li>Navigate multi-stakeholder environments, working with franchise owners, corporate IT, legal, and procurement.</li><li>Develop and manage a portfolio of strategic accounts, driving expansion and upsell opportunities.</li><li>Collaborate with the AI implementation and customer success teams to ensure seamless onboarding for large accounts.</li><li>Represent 1Source BPO at franchise expos, industry conferences, and corporate networking events.</li><li>Meet or exceed quarterly new business targets and pipeline development KPIs.</li></ul>Requirements:<ul><li>3&ndash;7+ years of business development or enterprise/franchise sales experience.</li><li>Experience selling technology, SaaS, AI, or communications solutions to enterprise or franchise clients.</li><li>Understanding of franchise business models and multi-unit operational structures.</li><li>Proven ability to navigate complex, multi-stakeholder sales processes.</li><li>Strong ability to translate technical AI capabilities into tangible business outcomes.</li><li>Exceptional presentation and communication skills, both written and verbal.</li><li>Familiarity with AI voice technology, conversational AI, or contact center solutions is a significant advantage.</li><li>Proficient with CRM tools (Zoho) and sales engagement platforms.</li><li>Bachelor's degree in Business, Sales, or related field; MBA a plus.</li></ul>Target Markets &amp; Verticals:<ul><li>Franchise networks (Signage, food &amp; beverage, home services, healthcare, fitness, retail).</li><li>Multi-location corporate chains and regional operators</li><li>Enterprise B2C businesses with high-volume inbound/outbound call needs</li><li>Healthcare, real estate, automotive, hospitality, and financial services sectors.</li></ul>Job Details:<ul><li>Job Timings: 8:15 am to 5:15 pm EST (5:15 pm to 2:15 am PKT) (Onsite)</li><li>Office Location: Shahrah-e-Faisal, Karachi.</li></ul>Work Location: In person

Business Development Specialist – AI Voice/Enterprise Solutions

Experts Communication

Job Title: Senior Design Sales ExecutiveCompany: Experts Communication Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary Range: PKR 100,000&ndash;200,000/month (based on experience) Apply Here: https://expertscommunication.net/job-application?jt=&amp;p Contact: +92 317 7770002 | hr@expertscommunication.netAbout the Role:We&rsquo;re seeking a dynamic Design Sales Specialist with a proven track record in selling creative design services (web, graphic, UX/UI, Digital Marketing, SEO, Logo etc.). As our frontline sales champion, you'll convert leads into clients, build lasting relationshipsKey Responsibilities:<ul><li>Sales Strategy &amp; Execution:</li><li>Develop and implement strategies to achieve sales targets for design services.</li><li>Understand client needs and propose customized design solutions (websites, branding, etc.).</li><li>Maintain a strong pipeline with timely follow-ups and professional communication.</li><li>Performance &amp; Collaboration:</li><li>Monitor sales metrics, prepare reports, and refine approaches based on data.</li><li>Collaborate with designers and project managers to align client expectations.</li></ul>Requirements:<ul><li>2+ years of design/creative services sales experience (web, graphic, digital agencies preferred).</li><li>Proven success in front-end sales, lead conversion, and upselling.</li><li>Strong negotiation, closing, and consultative selling skills.</li><li>Ability to work night shifts and manage time effectively.</li><li>Excellent verbal/written communication (English + Urdu).</li><li>Familiarity with platforms like Bark.com, LinkedIn, or freelance marketplaces is a plus.</li></ul>Benefits:<ul><li>5-day workweek (Sat/Sun off).</li><li>Performance-based growth (reviews every 4 months).</li><li>Company-paid dinners, annual picnics, and events.</li><li>Competitive salary + incentives.</li></ul>Why Join Us?At Experts Communication, you&rsquo;ll work with a passionate team, sell cutting-edge design solutions, and grow your career in a fast-paced creative environment.Apply Now: https://expertscommunication.net/job-application?jt=Design-Sales-Specialist&amp;p=IndeedJob Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Senior Design Sales Executive

TGT Nexus Pvt Ltd

About the RoleCarmentined is looking for a dedicated and customer-focused International Customer Support Specialist to handle US-based clients. The ideal candidate will ensure a smooth customer experience by resolving queries efficiently and maintaining high service standards.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information regarding products and services</li><li>Resolve complaints and issues in a timely and professional manner</li><li>Maintain high customer satisfaction and service quality</li><li>Record and update customer interactions in CRM systems</li><li>Coordinate with internal teams for issue resolution</li><li>Follow up with customers to ensure complete resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

International Customer Support Specialist (US Market – Night Shift)

Explore 523+ Customer success specialist in Karachi this May. Find roles across top companies and apply now to boost your career.

523 customer success specialist jobs In Karachi

Customer Success Specialist

Customer Success Specialist

Global International Customer Service Specialist

SEO Executive (Female)

Business Development Specialist – AI Voice/Enterprise Solutions

Senior Design Sales Executive

International Customer Support Specialist (US Market – Night Shift)