customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

customer support

customer support executive Jobs in Karachi

customer support executive

customer success specialist

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Customer Success Specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi
 </li>
 <li>
 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist (Weekends Off)

Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Retention Specialist (U.S Market)</li><li>Company: Icon Global (Private) Limited</li><li>Location: Phase II Ext, D.H.A, Karachi</li><li>Shift: 5:00 PM &ndash; 2:00 AM</li><li>Employment Type: Full-time (on-site)</li></ul>Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>What We Offer<ul><li>Provident Fund Support</li><li>Medical &amp; Life Insurance</li><li>Commission</li><li>Annual Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>Leave Encashment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working the night shift (5:00 PM &ndash; 2:00 AM)?</li><li>Have you worked with international clients, specifically in the US market?</li><li>Are you comfortable handling customer inquiries across phone, email, and chat channels?</li><li>Do you have experience in upselling or cross-selling products/services to existing customers?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Retention: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Retention Specialist (U.S Market)

Scents N Stories

<div>
 
 Requirements
 
 
 
 
 Experience :
 
 
 
 <ul>
 <li>
 Proven experience in customer success, sales, or client management.
 </li>
 <li>
 Excellent verbal and written communication skills in Urdu and English.
 </li>
 <li>
 Proficient in Microsoft Excel and reporting.
 </li>
 <li>
 Strong follow-up and organizational skills.
 </li>
 <li>
 Ability to handle multiple tasks and maintain attention to detail.
 </li>
 <li>
 Customer-oriented mindset with a problem-solving approach.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience in a sales or retail environment.
 </li>
 <li>
 Familiarity with CRM systems.
 
 
 </li>
 </ul>
 
 Job Description :
 
 
 
 
 Job Summary
 
 
 
 We are looking for a proactive and customer-focused Customer Success Representative to manage our existing client base, drive engagement, and support sales initiatives. The ideal candidate will be fluent in Urdu and English, comfortable with calling and following up with customers, and skilled in reporting and Excel.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reach out to existing customers via phone and email to maintain relationships and ensure satisfaction.
 </li>
 <li>
 Engage customers with updates, offers, and product information to enhance their experience.
 </li>
 <li>
 Follow up on leads and sales opportunities, ensuring closure from first contact to last mile.
 </li>
 <li>
 Assist the sales team in upselling and cross-selling products/services.
 </li>
 <li>
 Maintain accurate customer records and track interactions using CRM tools.
 </li>
 <li>
 Prepare and share regular reports on customer engagement, lead status, and sales performance.
 </li>
 <li>
 Analyze data using Excel to identify trends and opportunities for improving customer success.
 </li>
 <li>
 Communicate professionally in both Urdu and English, adapting to customer preferences.
 </li>
 </ul>
</div>

Customer Success Representative ( JP-97 )

ABS INTERNATIONAL

Join a Direct US Principal &ndash; Stability and Growth Since 2010Are you tired of seasonal BPO campaigns that close without warning? Join ABS International, a direct US Principal. We are not a third-party outsourcing firm; we own our brands and manage our own logistical operations. With a 16-year track record of zero missed payroll dates, we offer the professional stability you deserve.We are looking for Customer Success Executives who are quick thinkers and possess excellent English communication skills. This is a high-IQ, non-scripted role&mdash;no cold calling and no sales pressure.The Principal AdvantageCompetitive Salary: PKR 40,000 &ndash; 50,000 (Base) + PKR 10,000 &ndash; 15,000 (Performance Incentives). Attendance Bonus: PKR 3,000 for perfect punctuality. Professional Stability: Direct employment with a global success record since 2010. Dynamic Work: Handle real-time US logistical operations; no boring scripts. Modern Tools: Gain experience using premium US CRM and logistics software.Role RequirementsCommunication: Exceptional verbal and written English (must be able to coordinate effectively with US-based customers and drivers). Analytical Skills: Ability to solve complex logistical queries on your feet. Experience: 6 months to 1 year of experience in International Support OR Freshers with exceptional English proficiency. Shift: Monday to Saturday | 06:00 PM &ndash; 02:00 AM (Fixed Evening Shift).Location &amp; LogisticsType: 100% On-Site. Location: Gulshan-e-Iqbal, Block 13C, Karachi. Student Friendly: Perfect for students looking for a stable evening career that offers professional growth and competitive pay. Apply Now to secure your spot with a stable, growing international organization.Pay: Rs42,000.00 - Rs52,000.00 per monthWork Location: In person

Customer Success Executive | US-Based Logistics (On-Site)

Crossway Consulting

Search Engine Optimization SpecialistAre you passionate about driving organic growth, enhancing online visibility, and optimizing digital experiences? We are seeking a talented and results-driven Search Engine Optimization (SEO) Specialist to join our dynamic team. As an SEO Specialist at Crossway Consulting, you will have the opportunity to shape our online presence, improve search rankings, and create impactful strategies that resonate with our target audience.About Us: Crossway Consulting is a leading digital marketing agency dedicated to delivering top-notch services to its clients. With a commitment to excellence and innovation, we are looking for an SEO Specialist who can contribute to our continuous growth and success.Position: Search Engine Optimization SpecialistLocation: Block-6, PECHS, Shahra-e-FaisalResponsibilities:<ul><li>Develop and execute effective SEO strategies to enhance organic search rankings and increase website traffic.</li><li>Conduct thorough keyword research to identify valuable opportunities and trends within our industry.</li><li>Optimize on-page elements such as meta tags, headers, and content to improve search engine visibility.</li><li>Collaborate with content creators to ensure that all web content is optimized for search engines and aligns with SEO goals.</li><li>Perform regular website audits to identify technical SEO issues and provide recommendations for improvement.</li><li>Monitor and analyze website performance metrics using tools such as Google Analytics and Search Console.</li><li>Stay up-to-date with industry trends, search engine algorithm updates, and best practices in SEO.</li><li>Generate insightful reports on SEO performance, highlighting key metrics, trends, and areas for improvement.</li><li>Stay informed about competitors' strategies and identify opportunities to outperform them in search results.</li></ul>Qualifications:<ul><li>Proven experience as an SEO Specialist or similar role, with a track record of improving search rankings and organic traffic.</li><li>In-depth knowledge of search engine algorithms, ranking factors, and technical SEO.</li><li>Proficiency in using SEO tools such as Google Analytics, Search Console, Ahrefs, SEMrush, or Moz.</li><li>Familiarity with HTML, CSS, and website development concepts as they relate to SEO.</li><li>Strong analytical skills and the ability to translate data into actionable insights.</li><li>Excellent communication skills, both written and verbal.</li><li>Up-to-date with the latest trends and best practices in SEO and digital marketing.</li><li>Any relevant certifications, degrees, or courses in SEO or digital marketing</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Opportunities for professional development and growth within a rapidly expanding company.</li><li>Collaborative and inclusive work environment.</li></ul>If you are passionate about SEO, have a keen eye for detail, and want to make a significant impact on our online presence, we'd love to hear from you. Join us in shaping the future of Crossway Consulting. Apply now by sending your resume and a cover letter detailing your relevant experience and accomplishments in the field of SEO.Crossway Consulting is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.Application Deadline:Don't miss this opportunity to be a key player in driving our digital success. Join Crossway Consulting today!Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthExperience:<ul><li>SEO/SEM: 2 years (Required)</li></ul>Work Location: In person

Search Engine Optimization Executive

Worldke

We are looking for an experienced and knowledgeable SEO (Search Engine Optimization) Specialist - Female to join our team! As an SEO Specialist, you will be responsible for planning, implementing, and managing our SEO strategy. As our online presence is extremely important for the success of our business, your position will play a huge role in driving our business growth and success. Duties and Responsibilities:<ul><li>Plan, develop and implement our SEO strategy</li><li>Work towards organic search optimization and ROI maximization</li><li>Regularly perform thorough keywords research</li><li>Identify key SEO KPIs</li><li>Monitor redirects, click rate, bounce rate, and other KPIs</li><li>Prepare and present reports regularly</li><li>Identify our buyer persona to target identified audiences better</li><li>Identify problems and deficiencies and implement solutions in a timely manner</li><li>Develop on-site body content, meta descriptions, and page titles in support of SEO strategies</li><li>Perform technical SEO like site optimization, google analytics, submit website to google search console, creating sitemap as well</li><li>Suggest improvements in process and productivity optimization</li><li>stay up to date with the latest SEO and affiliate marketing latest trends and best practices</li></ul>Qualification &amp; Experience:<ul><li>Candidate must be Masters in Software Engineering / I.T / Computer Science / Media Sciences or a relevant field</li><li>Must be technically sound and have good experience in SEO.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per month

SEO Executive (Female)

Explore 852+ Customer success specialist in Karachi this May. Find roles across top companies and apply now to boost your career.