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customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 
 
 
 
 
 
 !
 
 Responsibiliti
 
 
 <ul>
 <li>
 esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
 </li>
 <li>
 y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
 </li>
 <li>
 s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
 </li>
 <li>
 e.Providing alternatives to products/items, which are not available on the ecommerce websit
 </li>
 <li>
 e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
 </li>
 <li>
 s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
 </li>
 <li>
 r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
 </li>
 <li>
 n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
 </li>
 <li>
 l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
 </li>
 <li>
 ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
 </li>
 <li>
 s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 onsExceptional verbal communication skills in English is a mu
 </li>
 <li>
 st.Candidates must possess a clear American accent to easily explain and help the customer base in
 </li>
 <li>
 US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
 </li>
 <li>
 us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
 </li>
 <li>
 w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
 </li>
 <li>
 ng.Experience using CRM systems is a bon
 </li>
 <li>
 us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Pay range and compensation pac
 
 
 
 kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 
 
 
 
 
 
 es).
 
 Perks &amp; Ben
 
 
 <ul>
 <li>
 efits24/7 transport s
 </li>
 <li>
 ystemMedical and health insu
 </li>
 <li>
 ranceBo
 </li>
 <li>
 nusesIncen
 </li>
 </ul>
 
 
 
 
 
 tives
 
 Career Growth Opportunities at ibex. Pa
 
 
 
 kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 
 <ul>
 <li>
 uding:Customer Service Representative Supervisors/ Tea
 </li>
 <li>
 m LeadOffice Administrator / Operations Coord
 </li>
 <li>
 inatorTraining Speci
 </li>
 <li>
 alistsCross-campaign growth for more ex
 </li>
 <li>
 posureCross-departmental growth for specific interests like marketing, IT, HR
 </li>
 </ul>
 
 
 
 
 
 , etc.
 
 Equal Opportunity St
 
 
 
 atementibex. Pakistan is committed to diversity and inclu
 
 
 
 
 sivity.
</div>

Esire

<div>As our Customer Experience Executive, you'll be the link between our customers and our products. You'll help shoppers find the right fit, handle returns and exchanges with care, keep our support channels running smoothly, and spot the patterns that help us improve. It's a hands on, on-site role for someone organised, curious, and proactive.
What You'll Do<ul><li>
Turn refund requests into happy exchanges by understanding what the customer really</li><li>
needs and offering the right solution.</li><li>
Answer sizing and fit questions before and after purchase, so customers order with</li><li>
confidence.</li><li>
Handle live chat and email support (with the help of our AI assistant) to give fast, friendly</li><li>
replies.</li><li>
Monitor returns every day, dig into why items come back, and report the top reasons and</li><li>
trends each week.</li><li>
Fit-check new and problem products, and flag when a size chart or product page needs</li><li>
fixing.</li><li>
Keep clean, accurate records of audit and fit-check notes.</li><li>
Coordinate with internal teams and shipping partners so updates happen on time.</li><li>
Support audits across warehouse, email, and website touchpoints.</li></ul>
What We're Looking For<ul><li>
A can-do attitude and a solutions-first mindset &mdash; you don't wait to be told; you figure it out.</li><li>
Positive, calm, and resilient &mdash; you keep a cool head with frustrated customers.</li><li>
Strong problem-solving and good judgement under pressure.</li><li>
Clear, friendly written English &mdash; most of the job is chat and email.</li><li>
Comfortable with numbers and spotting patterns in data (returns, orders, trends).</li><li>
Organised and reliable, with sharp attention to detail.</li><li>
Comfortable using computers, dashboards, and AI tools &mdash; or eager to learn fast.</li></ul></div>

Customer Experience Executive

collabrains

Inbound Call Sales Specialist | Full-Time | Night Shift | On-Site &ndash; KarachiBrand Republic is seeking a confident and customer-focused Inbound Call Sales Specialist to join our growing sales team. The ideal candidate will be responsible for handling inbound customer calls, understanding client requirements, providing accurate service information, and converting inquiries into successful sales opportunities.This role is best suited for individuals with excellent spoken English, strong communication skills, and a proven ability to build rapport and close sales over the phone.Job Details<ul><li>Position: Inbound Call Sales Specialist</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Timings: 6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li></ul>Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Understand customer requirements and recommend suitable services</li><li>Convert incoming inquiries into sales opportunities</li><li>Build strong relationships with prospective and existing customers</li><li>Address customer questions, concerns, and objections effectively</li><li>Follow up on inquiries to maximize conversion rates</li><li>Maintain accurate records of customer interactions and sales activities</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal teams to ensure a smooth customer experience</li></ul>Required Skills<ul><li>Excellent spoken English and verbal communication skills</li><li>Strong phone etiquette and customer interaction skills</li><li>Ability to confidently communicate with local and international customers</li><li>Proven sales, persuasion, and negotiation abilities</li><li>Strong listening and objection-handling skills</li><li>Customer-focused mindset with a professional attitude</li><li>Ability to work in a target-driven environment</li><li>Basic computer and CRM proficiency</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is a plus</li><li>Experience handling international customers will be considered an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth and advancement opportunities</li><li>Professional and collaborative work environment</li><li>Exposure to international customer interactions</li></ul>Work Location: In person

Inbound Call Sales Specialist | Full-Time | Night Shift | On-Site – Karachi

Cronysoft

We're Hiring at CronySoft - Technical Support SpecialistKey ResponsibilitiesYou will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2/3 years experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li>Excellent English communication (spoken and written) is mandatory.</li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li>SQL or database understanding is a plus for validation and troubleshooting.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul>Send your resume to Recruiter@cronysoft.com Subject: Technical Support Specialist (Night Shift)Pay: Rs99,999.00 - Rs299,999.00 per monthWork Location: In person

Technical Support Specialist

Nexion Corp

We're Hiring: eBook Sales SpecialistNexion Corp is looking for a motivated and results-driven eBook Sales Specialist to join our team.Location: Onsite Shift: Night ShiftKey Responsibilities:<ul><li>Generate and qualify leads</li><li>Communicate with potential clients via calls, emails, and chats</li><li>Promote and sell eBook writing, publishing, and marketing services</li><li>Build and maintain client relationships</li><li>Meet sales targets and contribute to business growth</li><li>Follow up with prospects and close deals</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Sales or customer service experience preferred</li><li>Strong negotiation and closing skills</li><li>Target-oriented and self-motivated</li><li>Experience in eBook sales is a plus</li></ul>What We Offer:<ul><li>Competitive Salary</li><li>Performance-Based Incentives</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li></ul>Apply Now: careers@nexioncorp.comContact:0312-2881743Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

ebook sales specialist

MEPL INTERNATIONAL

Job Description:We are seeking a dedicated and experienced Import Operations Specialist to join our freight forwarding team in Karachi. The successful candidate will oversee and manage all aspects of the import operations, ensuring efficient and timely delivery of goods, compliance with customs regulations, and exceptional customer service.Key Responsibilities:<ul><li>Documentation and Compliance:</li><li>Prepare, verify, and process all necessary import documentation, including bills of lading, commercial invoices, packing lists, and certificates of origin.</li><li>Ensure all import activities comply with local and international customs regulations, trade laws, and company policies.</li><li>Maintain accurate and up-to-date records of all import transactions.</li><li>Customs Clearance:</li><li>Coordinate with customs brokers to facilitate the efficient clearance of goods.</li><li>Submit required documentation to customs authorities and resolve any issues that arise during the clearance process.</li><li>Monitor the status of shipments through the customs process to ensure timely release and delivery.</li><li>Shipment Coordination:</li><li>Liaise with international suppliers, freight forwarders, and shipping lines to schedule and track import shipments.</li><li>Ensure all shipment details are accurately logged and tracked from origin to destination.</li><li>Manage and resolve any issues related to shipment delays, damages, or discrepancies.</li><li>Client Communication:</li><li>Maintain regular communication with clients, providing updates on shipment status, delays, and any other pertinent information.</li><li>Address and resolve client inquiries and concerns promptly and professionally.</li><li>Foster strong relationships with clients to ensure repeat business and customer satisfaction.</li><li>Cost Management:</li><li>Monitor and manage import-related costs, including freight charges, customs duties, taxes, and other fees.</li><li>Negotiate rates with carriers and service providers to ensure cost-effective shipping solutions.</li><li>Analyze cost data to identify opportunities for cost savings and process improvements.</li><li>Problem Solving:</li><li>Identify and resolve operational issues related to import shipments.</li><li>Implement corrective actions to prevent recurrence of issues.</li><li>Work collaboratively with internal teams to improve overall import processes and efficiency.</li><li>Regulatory Updates:</li><li>Stay informed about changes in customs regulations, trade laws, and industry best practices.</li><li>Ensure the company&rsquo;s import activities adapt to any regulatory changes.</li><li>Provide training and updates to team members on relevant regulatory changes.</li></ul>Qualifications and Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Logistics, Supply Chain Management, or a related field.</li><li>Minimum of 3 years of experience in import operations within the freight forwarding or logistics industry.</li><li>In-depth knowledge of customs regulations, import documentation, and trade compliance.</li><li>Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in using logistics and shipment tracking software.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Strong problem-solving skills and attention to detail.</li></ul>If you have a passion for logistics and a track record of managing import operations efficiently, we encourage you to apply for this role. Join our dynamic team and contribute to the success of our freight forwarding operations in Karachi.Job Type: Full-timePay: Rs20,000.00 - Rs50,000.00 per monthWork Location: In person

IMPORT OPERATIONS MANAGER FOR FREIGHT COMPNAY

Explore 180+ Customer success specialist in Karachi this June. Find roles across top companies and apply now to boost your career.

180 customer success specialist jobs In Karachi

Customer Success Specialist

Customer Success Specialist

Customer Experience Executive

Inbound Call Sales Specialist | Full-Time | Night Shift | On-Site – Karachi

Technical Support Specialist

ebook sales specialist

IMPORT OPERATIONS MANAGER FOR FREIGHT COMPNAY