customer service associate – no sales, positive team

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customer service associate – no sales, positive team Jobs in Karachi

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functional specialist - erp

customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Success Specialist

Scents N Stories

<div>
 
 Requirements
 
 
 
 
 Experience :
 
 
 
 <ul>
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 Proven experience in customer success, sales, or client management.
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 Excellent verbal and written communication skills in Urdu and English.
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 Proficient in Microsoft Excel and reporting.
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 Strong follow-up and organizational skills.
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 Ability to handle multiple tasks and maintain attention to detail.
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 Customer-oriented mindset with a problem-solving approach.
 
 
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 </ul>
 
 Preferred
 
 
 
 <ul>
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 Experience in a sales or retail environment.
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 Familiarity with CRM systems.
 
 
 </li>
 </ul>
 
 Job Description :
 
 
 
 
 Job Summary
 
 
 
 We are looking for a proactive and customer-focused Customer Success Representative to manage our existing client base, drive engagement, and support sales initiatives. The ideal candidate will be fluent in Urdu and English, comfortable with calling and following up with customers, and skilled in reporting and Excel.
 
 
 
 Key Responsibilities
 
 
 
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 Reach out to existing customers via phone and email to maintain relationships and ensure satisfaction.
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 Engage customers with updates, offers, and product information to enhance their experience.
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 Follow up on leads and sales opportunities, ensuring closure from first contact to last mile.
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 Assist the sales team in upselling and cross-selling products/services.
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 Maintain accurate customer records and track interactions using CRM tools.
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 Prepare and share regular reports on customer engagement, lead status, and sales performance.
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 Analyze data using Excel to identify trends and opportunities for improving customer success.
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 Communicate professionally in both Urdu and English, adapting to customer preferences.
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 </ul>
</div>

Customer Success Representative ( JP-97 )

Flipdish

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">About this role</h3>

Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders

Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">In this job, you'll&hellip;</h3>
<ul><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.</li>
<li>Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.</li>
<li>Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.</li>
<li>Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.</li>
<li>Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.</li>
<li>Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.</li>
<li>Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.</li>
<li>Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.</li></ul> 

<h3 class="jobSectionHeader">
We're looking for&hellip;</h3>
<ul><li>Fluency in English: Exceptional verbal and written communication skills in English are essential.</li>
<li>Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.</li>
<li>Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.</li>
<li>Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.</li>
<li>Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.</li>
<li>Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.</li>
<li>Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.</li>
<li>Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.</li></ul> 

<h3 class="jobSectionHeader">
 About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 

<h3 class="jobSectionHeader">
 Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Customer Support Agent

Kamsoft Technologies

We&rsquo;re Hiring: Upseller (Product-Based Niche)Company: Kamsoft Technologies Location: Karachi &ndash; Shara e Faisal (On-Site) Shift Timings:<ul><li>03:00 PM &ndash; 12:00 AM</li><li>06:00 PM &ndash; 03:00 AM</li><li>Experience Required:</li><li>1&ndash;2 Years</li></ul>Kamsoft Technologies is seeking a results-driven Upseller to maximize revenue from our existing customer database within a product-based niche.If you have a proven ability to convert opportunities into higher-value sales and consistently achieve upsell targets, this opportunity is for you.Key Responsibilities:<ul><li>Identify upsell opportunities within existing customer accounts</li><li>Promote relevant product upgrades, add-ons, and bundled offers</li><li>Engage customers via email, phone calls, and messaging platforms</li><li>Maintain accurate records of customer interactions and sales outcomes</li><li>Collaborate with sales and marketing teams to refine upselling strategies</li><li>Achieve and exceed monthly revenue targets</li></ul>Requirements:<ul><li>1&ndash;2 years of upselling experience (product-based industry preferred)</li><li>Proven track record of achieving or exceeding sales targets</li><li>Strong communication, negotiation, and persuasion skills</li><li>Organized, proactive, and customer-focused mindset</li><li>Ability to perform in a target-driven environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Attractive performance-based incentives</li><li>Medical benefits</li><li>Provident fund</li><li>Annual paid leaves</li><li>Career growth opportunities</li><li>Professional and performance-oriented work environment</li></ul>Apply Now: Send your CV to Hr@kamsoft.co with the subject line: Application &ndash; Upseller (Kamsoft Technologies)Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Upseller (Product Based Niche)

Taraki

<div>
 This job is with
 
 Haball Private Limited.
 
 
 Key Responsibilities:
 
 
 
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 Handle banks , Corporate, Distributor and Retailer support.
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 Handle dispute resolution with the customer and liaison with internal teams, PSO/PSP/Banks, ensure legal compliance.
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 Respond to Support request of all Levels.
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 Own and drive Severity 1/2 Incidents.
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 Determine solution adoption and uptake of transactions.
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 Conduct Operational Review meetings with Corporate Customers
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 Maintain incidents reports and share with line manager on weekly basis
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 Strong understanding of digital payments, settlements, and transaction flows.
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 Ability to handle failed transactions, reconciliation issues, and operational queries.
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 Comfortable working with CRM/ticketing tools
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 Good communication skills (written &amp; verbal) for emails, calls, and WhatsApp coordination.
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 Ability to work under pressure and manage multiple tickets simultaneously.
 </li>
 <li>
 Strong follow-up and documentation skills.
 
 </li>
 </ul>
</div>

Customer Success Executive - Haball Private Limited

Redcube Technologies LLC

About Us:Redcube Technologies LLC is a leading E-commerce company committed to delivering exceptional products and services. We are seeking a strategic and experienced Specialist in E-Commerce (Amazon &amp; eBay, etc) to drive our e-commerce success and achieve our business goals.POSITION OVERVIEWAs an eBay Specialist, you will play a pivotal role in managing our presence on key online marketplace such as eBay, and others. You will be responsible for enhancing product visibility, driving sales, optimizing listings, and ensuring a seamless customer experience. The ideal candidate is passionate about e-commerce, highly analytical, and possesses a strong understanding of marketplace dynamics and best practices.RESPONSIBILITIES<ul><li>Update product listings, pricing, and inventory.</li><li>Optimize product titles, descriptions, images, and keywords to improve search visibility and conversion rates.</li><li>Conduct competitive analysis to identify trends, pricing strategies, and opportunities for growth.</li><li>Implement promotional campaigns, deals, and discounts to drive sales and increase market share.</li><li>Monitor and analyze marketplace performance metrics, such as sales, traffic, and conversion rates, and provide actionable insights to improve performance.</li><li>Collaborate with cross-functional teams including marketing, product management, and customer service to ensure alignment of strategies and initiatives.</li><li>Stay current on e-commerce industry trends, marketplace policies, and best practices.</li></ul>EXPERIENCE<ul><li>Must have track record of successfully selling jackets on various online marketplaces i.e. Amazon, eBay, Etsy, Walmart, etc, with expertise in product listing, product hunting, pricing, marketing, and customer service</li><li>Strong analytical skills with the ability to interpret data and make data-driven decisions.</li><li>Excellent communication skills.</li><li>Detail-oriented with strong organizational and time management abilities.</li><li>Ability to thrive in a fast-paced, entrepreneurial environment.</li><li>Proficiency in Microsoft Excel or Google Sheets is a plus.</li><li>Experience with e-commerce platforms or listing tools (e.g., Shopify, Magento, ChannelAdvisor) is desirable.</li></ul>INCENTIVES<ul><li>Competitive salary commensurate with qualifications and experience.</li><li>Annual Paid Leaves</li><li>Medical Insaurance</li><li>Performance-based salary increments are offered periodically, rewarding outstanding achievements and contributions to organizational success.</li></ul>How to Apply:Please send your resume and a cover letter to Hyder@tekhero.pk. We look forward to hearing from you!Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Marketplace Executie - VA

Heytech Limited

Job Title: CRM Email Marketing Specialist/ Digital Marketing Specialist Experience: 2&ndash;3 Years Market Focus: USANote: Read the job description and requirements carefully before you apply.Job DescriptionWe are looking for a CRM Email Marketing Specialist with hands-on experience in managing products, email marketing, and conversion optimization for the USA marketplace. The ideal candidate will handle product listings, CRM-based email campaigns, inventory coordination, and strategies to improve sales and customer engagement.Key Skills<ul><li>Product handling and listing management (upload, optimization, updates)</li><li>Email marketing and automation (campaigns, flows, newsletters)</li><li>CRM email marketing and customer segmentation</li><li>Inventory coordination and stock monitoring</li><li>Conversion Rate Optimization (CRO) for better sales performance</li><li>Performance tracking and reporting</li></ul>Requirements<ul><li>2&ndash;3 years of hands-on experience in Digital Marketing / eCommerce</li><li>Experience working with the USA market</li><li>Familiarity with email tools.</li><li>Basic understanding of eCommerce platforms (Shopify, WooCommerce, etc.)</li><li>Strong analytical and communication skills</li><li>Ability to manage multiple tasks and campaigns efficiently</li></ul>Gulshan e iqbal - onsite Morning shift salary: 70,000 - 100,000 experience required.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

CRM Email Marketing Specialist / Digital marketer

Explore 527+ Customer success specialist in Karachi this February. Find roles across top companies and apply now to boost your career.