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customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Success Specialist

Qureos

About Qureos Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.We’re looking for a Customer Success Specialist who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service. &nbsp;Key Responsibilities&nbsp;<ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul>&nbsp;Requirements&nbsp;<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field. 3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul>&nbsp;Why Qureos Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.

Customer Success Lead

DM Clinical Research

<div>The Product Success Specialist will play a pivotal role in steering the Product Success team toward continued success and growth by assisting all customers with support across all product or software platforms. Your primary responsibilities revolve around fostering customer satisfaction and encouraging the adoption and effective use of our products.This role is crucial in aligning product development with market needs internally as well as externally and ensuring that our customers receive maximum value from our offerings. We are looking for someone who can bring a blend of technical acumen, customer empathy, and a drive for product excellence. 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Serve as the primary customer contact, managing resolution of service incidents, product issues, and technical escalations for the assigned product line within the Product Management team.</li><li>
Act as a vital link coordinating cross-functional teams to ensure the long-term success and expansion of our products.</li><li>
Be the voice of our products, providing compelling demonstrations and promoting their features and benefits.</li><li>
Develop strategies to maintain high customer retention and encourage deeper adoption of our products.</li><li>
Collaborate with the Product Management team to identify opportunities for product expansion and enhancement.</li><li>
Conduct comprehensive web-based training sessions for both new and existing customers across all product ecosystems.</li><li>
Perform proactive system reviews to offer customers valuable tips and suggestions on optimizing product features and usage.</li><li>
Gather product feedback, conduct customer interviews, and ensure proper follow-up on identified issues to enhance overall customer experience.</li><li>
Evaluate customer usage of implemented products, adhering to product success processes and tools.</li><li>
Represent the company/department at industry events, conferences, internal meetings, demos, and corporate events.</li><li>
Stay abreast of industry trends and best practices to provide informed insights and recommendations.</li><li>
Oversee daily metrics related to product tickets or escalations for the assigned product line, managing competing resources and priorities effectively.</li><li>
Engage with customers through meetings and presentations, sharing ideas, findings, and solutions to foster strong relationships.</li><li>
Collaborate with the Product Success manager in preparing for new product releases, including webinars, demo preparation, and effective communication of product functionality to customers.</li><li>
Troubleshoot customer technical support cases through phone and email submissions, educate customers on product best practices, and strive to maintain expertise in product releases for consistently delivering excellent customer service.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
Education:<ul><li>
Bachelor&rsquo;s degree, required</li></ul> 
Experience:<ul><li>
1+ experience in enterprise product support or success roles.</li></ul> 
Credentials:<ul><li>
Certification in the field of Customer Service or Delivery, preferred</li></ul> 
Knowledge and Skills:<ul><li>
Excellent documentation, communication and presentation skills.</li><li>
Excellent planning, organizational, and time management skills.</li><li>
Excellent customer service skills.</li><li>
Technical acumen</li><li>
Customer Empathy</li><li>
Drive for product excellence</li></ul></div>

Product Success Specialist

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
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 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
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 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
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 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
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 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
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 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
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 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
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 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
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 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
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 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
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 Requirements
 
 
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 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
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 Strong understanding of SaaS business models and customer success principles.
 
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
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 Strong organizational and multitasking skills with a focus on details.
 
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 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
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 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
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 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
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 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
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 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retentions Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Job Type: Full-Time | PermanentExperience: At least two years of experience in similar capacitySalary: Up to PKR 150,000 per month | Tier base model | KPIs | Incentives (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance along with other fringe benefits)Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Retentions Specialist

Flipdish

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.

About this role&hellip;

Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently. 


Key Responsibilities:

Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base.

Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.

Product Expertise: Become an expert on customising Flipdish products for unique customer needs.

Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.

Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction. 


Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive. 


We're looking for:
<ul>
<li>2+ years of experience in client-facing roles.</li>
<li>A focus on delivering great customer experiences.</li>
<li>Strong organisational and problem-solving skills.</li>
<li>Technical troubleshooting proficiency.</li>
<li>Excellent communication skills.</li>
</ul> <h3 class="jobSectionHeader">About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 
<h3 class="jobSectionHeader">
Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Customer Onboarding Specialist

SpeedEx Logistics LLC

Location: DHA PHASE VIII (Serving U.S. &amp; Canadian markets)About the Role: We are seeking motivated and results-driven Customer Support Representative to join our growing team. Experience in a freight brokerage or logistics campaign will be considered a strong advantage. This is a night shift position aligned with U.S. and Canadian market timings. You will be responsible for building strong relationships with U.S. and Canadian manufacturers, suppliers, and shippers through effective communication and outbound cold calling. The role requires excellent English communication and negotiation skills, along with the ability to perform in a fast-paced logistics environment. While prior CSR or logistics campaign experience is preferred, it is not mandatory. Fresh graduates and individuals exploring new career opportunities are strongly encouraged to apply. We provide complete training, ongoing guidance, and clear career growth opportunities to help you succeed.Key Responsibilities:<ul><li>Proactively identify and contact U.S. and Canadian manufacturers, suppliers, and shippers through cold calling, mailing, and networking.</li><li>Build and maintain strong professional relationships with clients, offering tailored freight solutions.</li><li>Negotiate rates and secure competitive offers from carriers to move freight efficiently from point A to point B.</li><li>Coordinate and track shipments to ensure timely pickup and delivery.</li><li>Maintain accurate records of client interactions, quotes, contracts, and freight movements.</li><li>Stay up to date with market trends, carrier capacity, and pricing strategies.</li></ul>Qualifications:<ul><li>Strong verbal and written English communication skills.</li><li>Proven ability in cold calling, sales, or customer relationship management (preferably in US logistics or transportation).</li><li>Quick learner with the ability to adapt in a dynamic environment.</li><li>Strong negotiation and problem-solving skills.</li><li>Self-motivated, target-oriented, and able to work independently as well as part of a team.</li><li>Prior experience in freight brokerage or logistics is an advantage.</li></ul>What We Offer:<ul><li>Competitive base salary plus attractive commission on sales.</li><li>Official certification and legal documentation of salary and commissions (on time, guaranteed).</li><li>Opportunity to grow within a rapidly expanding logistics company.</li><li>Supportive team environment with ongoing training and development.</li></ul>We are an equal opportunity employer, and both men and women are strongly encouraged to apply.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Success Representative – Freight & Logistics

Explore 932+ Customer success specialist in Karachi this November. Find roles across top companies and apply now to boost your career.