customer service representative Jobs in Karachi

customer service representative

csr - customer support representative-intermediate & fresh graduates Jobs in Karachi

csr - customer support representative-intermediate & fresh graduates

customer sales executive

customer service officer

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer success specialist

PINNACLE ENTERPRISE

<p>Role Overview:</p><p>As a Customer Success Specialist (VoIP Solutions Consultant), you&rsquo;ll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you&rsquo;ll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.</p><p><b>Responsibilities:</b></p><ul><li>Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.</li><li>Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.</li><li>Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.</li><li>Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.</li><li>Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.</li><li>Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.</li><li>Stay updated on product developments, competitors, and industry trends to position 3CX effectively.</li><li>Contribute to refining demo content and customer success processes to maximize impact.</li></ul><p><b>Qualifications </b></p><ul><li>4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.</li><li>Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.</li><li>Familiarity with VoIP, PBX, or UC platforms (training will be provided).</li><li>Strong ability to translate technical features into compelling business value for non-technical audiences.</li><li>Proven skills in building rapport with senior executives and handling objections gracefully.</li><li>Excellent organizational skills to manage demo schedules and client follow-ups.</li></ul><p>Shift: Evening/Night</p><p>Salary: Market Competitive</p><p>Location: DHA Phase 2 Ext, Karachi.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you available in the evening and night shift?</li><li>How many years of experience do you have with the same role?</li><li>Do you speak English fluently?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

Customer Success Specialist (VoIP Solutions Consultant)

Oxford University Press Pakistan

<div>
 <p>
  <strong>
   About the role
  </strong>
 </p>
 <p>
  OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About you
  </strong>
 </p>
 <p>
  The successful candidate(s) should possess:
 </p>
 <p>
  Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.
  <br/>
  Strong knowledge of educational qualifications and assessment processes.&nbsp;
  <br/>
  High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
  <br/>
  Outstanding time management skills with the ability to set priorities, work independently and within a team.
  <br/>
  Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
  <br/>
  Impeccable English language skills.
  <br/>
  A valid driving license and willingness to travel as per business needs
  <br/>
  &nbsp; &nbsp;&nbsp;
 </p>
</div>


Customer Success Manager

DigitalOcean

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 <br/>
 <br/>
 We are seeking a highly skilled Senior Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
 <br/>
 <br/>
 The role is part of our growing global 24/7 Customer Success team and reports into the Manager, Customer Success, working closely with our Cloudways/DigitalOcean customers.
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 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain proactive communication and engagement with assigned high-value customers.
  </li>
  <li>
   Understand and address customers&rsquo; business needs, positioning our products as essential solutions.
  </li>
  <li>
   Conduct product demos, training sessions, and value realization activities to maximize adoption.
  </li>
  <li>
   Monitor customer health signals to manage risks and identify growth opportunities.
  </li>
  <li>
   Serve as the trusted advisor and main point of contact for strategic customer guidance.
  </li>
  <li>
   Gather customer feedback to influence product development and internal improvements.
  </li>
  <li>
   Continuously refine internal Customer Success SOPs to enhance customer satisfaction.
  </li>
  <li>
   Collaborate on tracking, analyzing, and reporting customer success KPIs.
  </li>
  <li>
   Coordinate seamless onboarding transitions from onboarding teams to retention.
  </li>
  <li>
   Act as the customer's advocate internally, ensuring customer insights drive our strategy.
  </li>
  <li>
   Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience.
  </li>
  <li>
   Work closely with internal teams to resolve technical issues effectively and promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <strong>
  What We'll Expect From You:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor's degree in a relevant field such as computer science, engineering, business, or related.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   6-7 years of relevant experience in a tech company, ideally in customer success, support, or related customer-facing roles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong understanding of the product/service and familiarity with Customer Success Metrics (churn, MRR, ARPU).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal and written communication with strong ownership abilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Focus
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Empathy and dedication to providing an exceptional customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Analytical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to analyze customer data to identify trends and patterns.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven ability to work effectively with internal teams across pre-sales, marketing, product, and customer support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Qualities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer service orientation
  </li>
  <li>
   Effective questioning to uncover customer needs
  </li>
  <li>
   Detail-oriented with consultative skills
  </li>
  <li>
   Comfort working with and analyzing metrics
  </li>
  <li>
   Proactive problem-solving approach
  </li>
  <li>
   Desire for continuous improvement and learning
  </li>
  <li>
   Ability to thrive under pressure with a high level of ownership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You&rsquo;ll Like Working for DigitalOcean
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
  </li>
  <li>
   We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
  </li>
  <li>
   We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
  </li>
  <li>
   We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
  </li>
  <li>
   We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
  </li>
  <li>
   This job is onsite in Karachi, Pakistan.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Senior Customer Success Manager

Oxford University Press

<div></div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Success Manager
</b></h1></div></div></div></div><div><div><div><div>Location:
Karachi, PK, 74900
</div></div></div></div><div><div><div><div>Salary: Dependent on skills and experience
</div></div></div></div><div><div><div><div>Division: Education
</div></div></div></div><div><div><div><div>Department: Oxford AQA
</div></div></div></div><div><div><div><div><p><b>About the role</b></p>
<p>
OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.</p><br>
<p></p>
<p>
We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.</p><br>
<p></p>
<p>
The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.</p><br>
<p></p>
<p><b>
About you</b></p>
<p>
The successful candidate(s) should possess:</p>
<p>
Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.<br>
Strong knowledge of educational qualifications and assessment processes.<br>
High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.<br>
Outstanding time management skills with the ability to set priorities, work independently and within a team.<br>
Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.<br>
Impeccable English language skills.<br>
A valid driving license and willingness to travel as per business needs</p><br>
</div></div></div></div><div><div><p>We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.</p>
</div></div><div><div><div><div>Job Category: Sales &amp; Business Development</div></div></div></div></div></div></div><p></p>

Flipdish

<div><p>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.</p>
<p>
Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.</p>
<p><b>
About this role&hellip;</b></p>
<p>
Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently.</p><br>
<p></p>
<p><b>
Key Responsibilities:</b></p>
<p><b>
Onboarding Excellence:</b> Manage the full client onboarding process, including system setup, while maintaining customer base.</p>
<p><b>
Project Management:</b> Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.</p>
<p><b>
Product Expertise:</b> Become an expert on customising Flipdish products for unique customer needs.</p>
<p><b>
Customer Communication:</b> Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.</p>
<p><b>
Customer Optimization:</b> Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction.</p><br>
<p></p>
<p>
Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive.</p><br>
<p></p>
<p><b>
We're looking for:</b></p>
<ul>
<li>2+ years of experience in client-facing roles.</li>
<li>A focus on delivering great customer experiences.</li>
<li>Strong organisational and problem-solving skills.</li>
<li>Technical troubleshooting proficiency.</li>
<li>Excellent communication skills.</li>
</ul> <h3 class="jobSectionHeader"><b>About Flipdish</b></h3>
<p>
We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.</p>
<p>
We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.</p><br>
<h3 class="jobSectionHeader"><b>
Our culture</b></h3>
<p>
At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it <i>is</i>!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.</p>
<p>
Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.</p>
<p>
We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!</p>
<p>
So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Don't be shy. Apply.</b></h3>
<p>
We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.</p>
<p>
We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</p></div>

Customer Onboarding Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Job Description Summary<br>
The primary function of the Data Conversion Specialist is to ensure Harris customers receive a world-class experience as they move through<br>
the software implementation process with our SmartFusion product.<br>
<br>
Our Professional Services team has an exciting opportunity for a driven individual, and we are looking for a Data Conversion Specialist that is passionate about providing implementation services for our customers. It is mission-critical for the Data Conversion specialist to be a leader and champion in interpreting business rules and data.<br>
<br>
This person will be an integral part of a motivated and collaborative team striving to guarantee our customers&rsquo; positive experience with us and our products. Excellent communication, time management, organizational skills, and flexibility is a must!<br>
<br>
In the key role of interpreting business rules and data, our customers will depend on your expertise to migrate data from various systems into the SmartFusion Solution. You will ensure that our products and services are delivered according to SmartFusion methodology.<br>
<br>
Reporting to the Manager of Professional Services, the Data Conversion Specialist role will support SmartFusion implementation customers located mainly throughout the south and southeast portion of the United States.<br>
<br>
What You Will Be Doing:<br>
Use various tools and processes to complete data migrations from other software packages and/or multiple data sources into Microsoft SQL Server in a timely and accurate manner<br>
<ul><li>Create complex T-SQL and Powershell scripts with limited assistance as needed to facilitate data migration</li><li>Reconcile migrated data to ensure conversion accuracy</li><li>Interpret requirements and define necessary system setups</li><li>Provide outstanding customer service and resolve customer issues throughout the implementation process</li><li>Work with cross-functional team members; including Project Managers, Product Owners, Quality Assurance, and Technical Support Analysts</li><li>Participate in data conversion and customer software installs as needed</li></ul><br>
What We Are Looking For:</div><div>
3+ years data migration/conversion experience working on multiple enterprise or software implementation projects</div><div>
concurrently<br>
<ul><li>Exceptional Microsoft SQL Server/T-SQL scripting skills</li><li>Good working knowledge of Windows Powershell, and other issue tracking software, such as JIRA and Team Support</li><li>Strong technical and communication skills, as well as ability to develop strong working relationships with internal and external stakeholders</li><li>Possess a deep understanding of all activities associated with software system implementations</li><li>Capacity to maintain a calm demeanor in challenging situations</li><li>Excellent writing, editing, interpersonal, and communication skills</li><li>Willingness to travel for customer meetings (0%)</li></ul></div><div></div><div>
Work Hours:</div><div>
6 PM to 2 AM (Pakistan Time)</div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Data Conversion Specialist

Ibex

<p>Job description<b>Company Description</b></p><p>ibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.</p><p><b>Qualifications</b></p><ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 6 months</p><p>Pay: Rs90,000.00 - Rs115,000.00 per month</p><p>Work Location: In person</p>

International customer services specialist

Explore 960+ Customer success specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

960 customer success specialist jobs IN Karachi

Customer Success Specialist (VoIP Solutions Consultant)

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Customer Onboarding Specialist

Data Conversion Specialist

International customer services specialist