customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer sales representative Jobs in Karachi

customer sales representative

customer service representative Jobs in Karachi

customer service representative

customer services specialist Jobs in Karachi

customer services specialist

customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

<div>
 In this role, you will be the first point of contact for our US-based customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in any customer-facing role is required
 </li>
 <li>
 Exceptional verbal communication skills in English are essential. Candidates must possess a clear, neutral, or American accent to effectively service US-based customers
 </li>
 <li>
 Minimum Matric or O Levels is required
 </li>
 <li>
 Weekends Off
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound calls from US customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every call, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously while actively listening and speaking with the customer
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Ibex Pakistan

Job Overviewibex Pakistan is looking for a driven and customer-focused Global Customer Support Associate to become part of its Customer Service team. This position requires managing international customer interactions through both voice and chat platforms while ensuring outstanding service delivery and maintaining professional standards.Key Duties<ul><li>Respond to inbound inquiries from international customers via phone calls and chat</li><li>Deliver clear and accurate information regarding products, services, and company policies</li><li>Effectively address customer concerns, complaints, and basic technical or service-related issues</li><li>Accurately document customer interactions in CRM systems</li><li>Achieve individual and team targets related to quality assurance and productivity</li><li>Refer complex matters to the appropriate departments when necessary</li><li>Maintain a high standard of professionalism and customer satisfaction at all times</li></ul>Qualifications<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Strong written and verbal communication skills in English</li><li>Ability to perform independently in a dynamic and fast-paced environment</li></ul>Benefits<ul><li>Company-provided transport</li><li>Potential for permanent placement</li><li>Opportunities for professional development and career progression within a growing organization</li></ul>Become a part of ibex Pakistan&rsquo;s expanding global customer service network and grow your career in a dynamic environment!Job Type: Full-timePay: From Rs90,000.00 per monthWork Location: In person

Arpatech (Pvt.) Ltd

Arpatech (Pvt) Ltd is looking for an experienced Customer Success Manager to build strong client relationships, ensure high levels of customer satisfaction, and drive account growth. The ideal candidate will work closely with clients, engineering teams, finance, and senior management to ensure seamless service delivery, identify growth opportunities, and support long-term partnerships.Key Responsibilities:<ul><li>Develop a strong understanding of the company&rsquo;s service offerings for each client and proactively assist in developing Statements of Work (SOWs) covering all aspects of contracts.</li><li>Manage and execute client success strategies to nurture and grow existing customer accounts.</li><li>Lead customer success initiatives to ensure high levels of client satisfaction, loyalty, and long-term partnerships.</li><li>Coordinate with engineering and technical teams to ensure a smooth client onboarding experience.</li><li>Act as the primary point of contact between clients and internal teams, ensuring clear communication and timely updates on issues or escalations.</li><li>Resolve customer issues or concerns by coordinating with relevant internal teams.</li><li>Conduct NPS (Net Promoter Score) surveys and customer feedback programs periodically as defined in company SOPs.</li><li>Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to identify operational improvements and strengthen client relationships.</li><li>Prepare weekly and monthly reports on client satisfaction, risks, concerns, opportunities, and achievements.</li><li>Work closely with the finance team on monthly invoicing and resolve billing-related concerns.</li><li>Advocate for customers during support incidents and ensure timely communication and resolution.</li><li>Collaborate with senior management to align customer success initiatives with sales strategies and company-wide growth objectives.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Engineering, or a related field; MBA preferred.</li><li>Minimum 6+ years of experience in client success, account management, or customer relationship management.</li><li>Proven track record of cross-selling, upselling, and managing long-term client relationships.</li><li>Strong understanding of sales engineering practices and experience supporting technical sales teams.</li><li>Excellent communication, presentation, and stakeholder management skills.</li><li>Strong analytical, problem-solving, and strategic thinking abilities.</li><li>Demonstrated commitment to ethical business practices, integrity, and collaboration.</li></ul>Location: Karachi - OnsiteJob Type: Full-timeWork Location: In person

Customer Success Manager

Rent Islamabad PVT LTD

Job Title: Sales / Customer Support Representative (CSR) &ndash; Online Quran Tuition (UK Students) Location: Work From Home Shift Timing: 3:00 PM &ndash; 11:00 PM (Pakistan Time)Excellent english communication skills RequiredJob Description: We are looking for a motivated and professional Sales / Customer Support Representative to join our Online Quran Tuition Academy serving students in the United Kingdom. This is a remote work-from-home position where you will communicate with parents and students, guide them about our Quran courses, and help convert inquiries into enrollments.Key Responsibilities:<ul><li>Respond to inquiries from UK-based parents and students via WhatsApp, phone, or chat</li><li>Explain Quran courses and schedules to potential students</li><li>Convert leads into paid enrollments</li><li>Provide customer support to existing students</li><li>Coordinate with Quran teachers regarding class scheduling</li><li>Maintain records of leads and student information</li></ul>Requirements:<ul><li>Good English communication skills (spoken and written)</li><li>Experience in sales or customer support is preferred</li><li>Basic computer skills (WhatsApp Web, Google Sheets, Zoom, etc.)</li><li>Reliable internet connection and quiet working environment</li><li>Ability to work evening shift 3 PM &ndash; 11 PM PKT</li></ul>Salary &amp; Benefits:<ul><li>Fixed salary + commission on enrollments</li><li>Work from home opportunity</li><li>Friendly and supportive team environment</li><li>Performance-based growth opportunities</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: Remote

Female ENGLISH Speaking Sales Cold Callers CSR's

Redcube Technologies LLC

About Us:Redcube Technologies LLC is a leading E-commerce company committed to delivering exceptional products and services. We are seeking a strategic and experienced Specialist in E-Commerce (Amazon &amp; eBay, etc) to drive our e-commerce success and achieve our business goals.POSITION OVERVIEWAs an eBay Specialist, you will play a pivotal role in managing our presence on key online marketplace such as eBay, and others. You will be responsible for enhancing product visibility, driving sales, optimizing listings, and ensuring a seamless customer experience. The ideal candidate is passionate about e-commerce, highly analytical, and possesses a strong understanding of marketplace dynamics and best practices.RESPONSIBILITIES<ul><li>Update product listings, pricing, and inventory.</li><li>Optimize product titles, descriptions, images, and keywords to improve search visibility and conversion rates.</li><li>Conduct competitive analysis to identify trends, pricing strategies, and opportunities for growth.</li><li>Implement promotional campaigns, deals, and discounts to drive sales and increase market share.</li><li>Monitor and analyze marketplace performance metrics, such as sales, traffic, and conversion rates, and provide actionable insights to improve performance.</li><li>Collaborate with cross-functional teams including marketing, product management, and customer service to ensure alignment of strategies and initiatives.</li><li>Stay current on e-commerce industry trends, marketplace policies, and best practices.</li></ul>EXPERIENCE<ul><li>Must have track record of successfully selling jackets on various online marketplaces i.e. Amazon, eBay, Etsy, Walmart, etc, with expertise in product listing, product hunting, pricing, marketing, and customer service</li><li>Strong analytical skills with the ability to interpret data and make data-driven decisions.</li><li>Excellent communication skills.</li><li>Detail-oriented with strong organizational and time management abilities.</li><li>Ability to thrive in a fast-paced, entrepreneurial environment.</li><li>Proficiency in Microsoft Excel or Google Sheets is a plus.</li><li>Experience with e-commerce platforms or listing tools (e.g., Shopify, Magento, ChannelAdvisor) is desirable.</li></ul>INCENTIVES<ul><li>Competitive salary commensurate with qualifications and experience.</li><li>Annual Paid Leaves</li><li>Medical Insaurance</li><li>Performance-based salary increments are offered periodically, rewarding outstanding achievements and contributions to organizational success.</li></ul>How to Apply:Please send your resume and a cover letter to Hyder@tekhero.pk. We look forward to hearing from you!Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Marketplace Executie - VA

seohub

Job SummaryWe are looking for a data-driven SEO Specialist(Mid to Senior level) to manage all search engine optimization and marketing activities. You will be responsible for managing all SEO activities such as content strategy, link building, and keyword strategy to increase rankings on all major search networks.Key Responsibilities:<ul><li>Strategy &amp; Research: Conduct ongoing keyword discovery, expansion, and optimization to identify high-value traffic opportunities.</li><li>On-Page Optimization: Research and implement content recommendations for organic SEO success, ensuring all content is optimized for the right search intent.</li><li>Technical SEO: Perform regular website audits to identify and fix technical issues (404 errors, site speed, indexing issues) and recommend improvements to website architecture.</li><li>Off-Page Growth: Develop and execute a comprehensive link-building strategy to improve domain authority.</li><li>Competitive Intelligence: Research and analyze competitor advertising links and organic strategies to maintain a market edge.</li><li>Performance Monitoring: Track, report, and analyze website analytics to optimize the user funnel and ROI.</li></ul>Requirements &amp; Skills:<ul><li>Experience: 2-3 years of proven experience developing and executing successful SEO campaigns.</li><li>Technical Proficiency: Hands-on experience with CMS platforms (specifically WordPress) and SEO suites like SEMrush, Ahrefs, Google Analytics, and Search Console.</li><li>Marketing Acumen: Solid understanding of performance marketing, conversion rate optimization (CRO), and online customer acquisition.</li><li>Analytical Mindset: Deep knowledge of search engine algorithms, ranking factors, and the ability to interpret complex data into actionable insights.</li><li>Communication: Excellent written and verbal English communication skills.</li><li>Education: Bachelor&rsquo;s degree in Marketing, Communications, IT, or a related field.</li><li>Adaptability: Up-to-date with the latest trends and &quot;white hat&quot; best practices in the ever-evolving SEO/SEM landscape.</li></ul>Salary: PKR 80,000 &ndash; 100,000 (based on experience)Location: Gulshan-e-Iqbal, Karachi (on-site)Job Type: Full-timeWork Location: In person

SEO specialist (Mid- to Senior level)

Explore 817+ Customer success specialist in Karachi this March. Find roles across top companies and apply now to boost your career.

817 customer success specialist jobs In Karachi

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Manager

Female ENGLISH Speaking Sales Cold Callers CSR's

Marketplace Executie - VA

SEO specialist (Mid- to Senior level)