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customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our product &amp; services. Your role involves direct interaction with customers to resolve issues, retain clients, sales &amp; enhance over all satisfaction within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>A-Levels / O-Levels are also encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth along with employee satisfaction.</li><li>Timings: Afternoon shift starting from 01:00PM - 09:30PM | 02:00 PM - 10:30 PM | 03:00 PM - 11:30 PM) with alternate weekends off.</li><li>Annual Bonus, Anniversary Bonus, Retention Bonus, Punctuality Bonus, Weekday Allowance, Birthday Allowance, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 2 years (Required)</li></ul>Work Location: In person

Customer Retentions Specialist

rapid-supplies

Job Title: Customer Success Manager &ndash; E-commerceLocation: DHA Phase 6, Karachi Job Type: Full-time, Onsite Working Hours: 10:00 AM to 7:00 PM Gender Preference: Female candidates preferred Experience Required: Minimum 3 Years (in e-commerce order processing) Salary: PKR 100,000/monthJob Summary:We are looking for an experienced and proactive Customer Success Manager to oversee and enhance the post-purchase experience for our e-commerce customers. This role is ideal for a detail-oriented professional with a background in order processing, who thrives on delivering exceptional service and ensuring customer satisfaction at every step of the order journey.As the Customer Success Manager, you will be the key point of contact for ensuring smooth order operations, addressing customer concerns, and coordinating with cross-functional teams to ensure timely fulfillment and resolution of issues.Key Responsibilities:<ul><li>Manage and monitor the end-to-end order processing cycle across multiple platforms (Shopify, Amazon, Website, etc.)</li><li>Serve as the primary point of contact for customer-related order inquiries, ensuring timely and effective communication</li><li>Coordinate with warehouse, logistics, and inventory teams to ensure accurate and timely order fulfillment</li><li>Track shipment progress and proactively update customers on order status</li><li>Resolve post-order issues such as delays, returns, cancellations, or damaged goods</li><li>Maintain accurate and organized order records and documentation</li><li>Collaborate with the customer service and technical teams to improve service delivery and customer retention</li><li>Identify opportunities to streamline order processes and improve the overall customer experience</li></ul>Requirements:<ul><li>Minimum 3 years of experience in e-commerce order processing or related customer-facing roles</li><li>Strong communication skills in English and Urdu (verbal &amp; written)</li><li>High attention to detail and excellent organizational skills</li><li>Proficient in MS Excel and experienced with order or customer management systems</li><li>Must be based in Karachi and available to work onsite at our DHA Phase 6 office</li><li>Female candidates preferred</li></ul>What We Offer:<ul><li>Competitive salary of PKR 100,000/month</li><li>Performance-based incentives and opportunities for growth</li><li>A supportive, collaborative work environment</li><li>Convenient office location in a secure area (DHA Phase 6, Karachi)</li><li>Chance to grow with a fast-paced and expanding e-commerce brand</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Order Processing E-commerce: 3 years (Required)</li></ul>Language:<ul><li>Proficient in English (Required)</li></ul>Work Location: In person

Customer Success Manager – E-commerce

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: PKR 100,000 per month | Incentives &amp; KPIs base model | Other Fringe benefitsLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Customer Services Specialist (Retentions)

SpeedEx Logistics LLC

Location: DHA PHASE VIII (Serving U.S. &amp; Canadian markets)About the Role: We are seeking motivated and results-driven Customer Support Representative to join our growing team. Experience in a freight brokerage or logistics campaign will be considered a strong advantage. This is a night shift position aligned with U.S. and Canadian market timings. You will be responsible for building strong relationships with U.S. and Canadian manufacturers, suppliers, and shippers through effective communication and outbound cold calling. The role requires excellent English communication and negotiation skills, along with the ability to perform in a fast-paced logistics environment. While prior CSR or logistics campaign experience is preferred, it is not mandatory. Fresh graduates and individuals exploring new career opportunities are strongly encouraged to apply. We provide complete training, ongoing guidance, and clear career growth opportunities to help you succeed.Key Responsibilities:<ul><li>Proactively identify and contact U.S. and Canadian manufacturers, suppliers, and shippers through cold calling, mailing, and networking.</li><li>Build and maintain strong professional relationships with clients, offering tailored freight solutions.</li><li>Negotiate rates and secure competitive offers from carriers to move freight efficiently from point A to point B.</li><li>Coordinate and track shipments to ensure timely pickup and delivery.</li><li>Maintain accurate records of client interactions, quotes, contracts, and freight movements.</li><li>Stay up to date with market trends, carrier capacity, and pricing strategies.</li></ul>Qualifications:<ul><li>Strong verbal and written English communication skills.</li><li>Proven ability in cold calling, sales, or customer relationship management (preferably in US logistics or transportation).</li><li>Quick learner with the ability to adapt in a dynamic environment.</li><li>Strong negotiation and problem-solving skills.</li><li>Self-motivated, target-oriented, and able to work independently as well as part of a team.</li><li>Prior experience in freight brokerage or logistics is an advantage.</li></ul>What We Offer:<ul><li>Competitive base salary plus attractive commission on sales.</li><li>Official certification and legal documentation of salary and commissions (on time, guaranteed).</li><li>Opportunity to grow within a rapidly expanding logistics company.</li><li>Supportive team environment with ongoing training and development.</li></ul>We are an equal opportunity employer, and both men and women are strongly encouraged to apply.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Success Representative – Freight & Logistics

Innova8ors

This is a full-time role located in Karachi for a Front Sales Social Media Discord &amp; Twitch Specialist. The Front Sales Social media, Discord &amp; Twitch Specialist will be responsible for developing and implementing strategies to drive sales through these channels, improving engagement with existing clients, managing customer relations, and identifying business opportunities. This role requires excellent communication, analytical, and problem-solving skills, as well as in-depth knowledge of Discord, Twitch, and social media platforms.Job Types: Full-time, Part-timePay: Rs20,000.00 - Rs50,000.00 per monthWork Location: In person

Twitch, Discord & Twitter Sales Executive

HRI Private Limited

Company Overview:<ul><li>We are a dynamic and growing organisation committed to providing innovative solutions with a strong focus on technology and customer service. To support our expanding operations, we are seeking a qualified IT Specialist &ndash; Helpdesk to join our team.</li></ul>Position Summary:<ul><li>The IT Specialist &ndash; Helpdesk will be responsible for providing technical assistance, resolving IT-related issues, managing user support tickets, and ensuring smooth day-to-day IT operations. The role requires excellent problem-solving skills, customer service expertise, and hands-on experience in IT support systems.</li></ul>Key Responsibilities:<ul><li>Provide first-level IT support for end users through phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, and network-related issues.</li><li>Manage and maintain Office 365 accounts and services.</li><li>Handle procurement and licensing of laptops and related IT equipment.</li><li>Maintain IT support documentation and update the ticketing system.</li><li>Escalate complex issues to higher-level IT staff when required.</li><li>Deliver excellent customer service and ensure timely resolution of support requests.</li><li>Assist in IT support management, system updates, and asset tracking.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in IT support or helpdesk operations.</li><li>Proven experience in customer service, IT support, and IT support management.</li><li>Hands-on experience with Office 365, ticketing systems, troubleshooting, and license procurement of laptops.</li><li>Strong communication, organisational, and problem-solving skills.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (preferred).</li><li>Must be able to work independently and in a team environment.</li></ul>How to Apply:<ul><li>Interested candidates who meet the above requirements are encouraged to apply with their updated CV.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs125,000.00 per monthWork Location: In person

IT Specialist - Help desk

Explore 620+ Customer success specialist in Karachi this October. Find roles across top companies and apply now to boost your career.