customer success specialist Jobs in Karachi

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chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

chat support specialist e commerce

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

TalentPop App

<div>
 "
 
 
 Join TalentPop &ndash; Where Top Performers Thrive
 
 
 At TalentPop, we're expanding our team and looking for a driven
 
 E-Commerce Sales Outreach Specialist
 
 who is passionate about sales, relationship-building, and creating meaningful customer connections. If you enjoy engaging with potential customers, identifying opportunities, and helping drive business growth, this is your chance to make an impact while growing your career in a fast-paced remote environment.
 
 
 This role is perfect for someone who loves connecting with people, turning conversations into conversions, and being recognized for their hard work.
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 To ensure your application is reviewed by the
 
 Recruitment Team
 
 , you
 
 must
 
 follow these critical steps exactly.
 
 Applications that do not choose ""Brand Concierge"" and enter the correct code WILL NOT be reviewed.
 
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose ""Brand Concierge"" from the list of available roles.
 </li>
 <li>
 In the application form, you'll be asked for an application code &ndash; please enter SOS in that field.
 
 
 </li>
 </ul>
 
 About The Role &ndash; E-Commerce Sales Outreach Specialist
 
 
 
 As a Sales Outreach Specialist, you'll play a key role in driving revenue growth by re-engaging customers, recovering abandoned carts, and supporting buyers throughout their journey. You'll communicate via email, SMS, and live chat to encourage purchases, provide personalized recommendations, and deliver a seamless shopping experience.
 
 
 What You'll Do
 
 
 <ul>
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 Reach out to potential customers to recover abandoned carts and close sales.
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 <li>
 Provide product recommendations and guide buyers toward the best-fit solutions.
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 Proactively engage customers via email, SMS, and live chat.
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 <li>
 Deliver exceptional customer service and troubleshoot issues efficiently.
 </li>
 <li>
 Collaborate with internal teams to improve strategies and achieve sales goals.
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 At least 1 year of proven remote/online sales and customer support experience.
 </li>
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 1 year of customer service experience via phone, email, or chat (e-commerce experience is a big plus).
 </li>
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 Strong persuasive communication skills and a natural ability to convert leads.
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 Familiarity with Shopify, CRM tools, or customer engagement platforms.
 </li>
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 Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
 
 
 </li>
 </ul>
 Technical Requirements
 
 
 <ul>
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 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with a minimum of 25 Mbps upload and download speeds.
 </li>
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 A quiet, professional workspace for calls.
 
 
 </li>
 </ul>
 Why Join TalentPop?
 
 
 <ul>
 <li>
 Professional Growth: Ongoing coaching, training, and clear paths to promotion.
 </li>
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 Performance Incentives: Recognition and rewards for top performers.
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 Annual Raises: We believe in growing with our people.
 </li>
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 Career Advancement: High performers are frequently promoted into leadership roles.
 </li>
 <li>
 Flexible Remote Work: Enjoy the freedom to work from home, wherever you are.
 </li>
 <li>
 Work-Life Balance: Paid time off, health stipends, and regional health benefits.
 
 
 </li>
 </ul>
 Ready to Turn Conversations into Conversions?
 
 
 If you're excited about helping brands grow and want to be part of a team that celebrates results, learning, and impact&mdash;we want to hear from you.
 
 
 
 Apply now and grow with TalentPop.
 
 
 
 "
</div>

E-Commerce Sales Outreach Specialist

Ezmodex marketing Solutions

Job Title: Chat Support Specialist Company: Ezmodex Marketing SolutionsJob Description:<ul><li>Respond to customer inquiries through chat in a professional and timely manner.</li><li>Assist customers with product and service information.</li><li>Follow up with potential clients and generate leads.</li><li>Maintain accurate chat records and ensure customer satisfaction.</li><li>Coordinate with the sales team when required.</li></ul>Requirements:<ul><li>Intermediate or higher qualification (Intermediate candidates are encouraged to apply).</li><li>Good written communication and typing skills.</li><li>Relevant experience is preferred but not mandatory.</li></ul>Compensation:<ul><li>Fresh Candidates: Commission-based with fuel allowance (no fixed salary).</li><li>Experienced Candidates: Attractive salary package plus commission and fuel allowance, based on relevant experience and performance.</li></ul>Job type part time Location: House no B-181 Gulshan e iqbal block 2 Karachi , Sindh, Pakistancontact :03280231177Work Location: In person

Chat support Specialist

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
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 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
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 <li>
 Follow standard processes and procedures when it comes to providing resolutions
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 <li>
 Stay up to date with the latest updates on system information and process changes
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 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

HiredAbhi

About the RoleWe are looking for E-commerce Specialist to grow our oil and lubricants brand's online presence and sales. This role owns the full store operation from order processing, stock/inventory management to drives customer acquisition through paid social advertising (TikTok and other platforms) to build brand traction and community engagement.Key Responsibilities<ul><li>Manage end-to-end order processing on e-commerce store (order confirmation, tracking, returns/refunds, customer queries)</li><li>Monitor and manage stock levels; coordinate with warehouse/suppliers to avoid stockouts or overstocking</li><li>Plan, launch and optimize paid ad campaigns on TikTok, Meta (Facebook/Instagram), and other relevant platforms</li><li>Build and execute a social media growth strategy to establish brand traction and following</li><li>Track ad performance (CTR, ROAS, CPA) and adjust campaigns for better ROI</li><li>Maintain and update product listings, pricing, and promotions on the store</li><li>Collaborate with design/content team for ad creatives and social posts</li><li>Report weekly/monthly on sales, ad spend, and growth metrics</li></ul>Requirements<ul><li>Minimum 2 years of hands-on experience in e-commerce operations and/or paid social advertising</li><li>Proven experience running TikTok Ads (mandatory); experience with Meta/Google Ads is a plus</li><li>Experience with order management and inventory/stock control on e-commerce platforms (Shopify, WooCommerce, or similar)</li><li>Must submit a portfolio showcasing past campaigns/stores worked on, with measurable results/achievements (sales growth, ROAS, follower growth, etc.)</li><li>Comfortable working independently and managing multiple moving parts (orders, stock, ads) at once</li><li>Basic understanding of the automotive/lubricants market is a plus, not required</li></ul>What We're Looking For in the PortfolioPlease include:<ul><li>Platforms/stores you've managed</li><li>Ad campaigns run (with budget range and results &mdash; ROAS, CPA, reach)</li><li>Any measurable growth in sales, followers, or engagement you contributed to</li></ul>Note: Degree is not a requirement &mdash; we prioritize real experience and demonstrated results over formal education.Pay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

E commerce Specialist

Omfort Pvt.Ltd

Customer Support &amp; Operations Coordinator (International )Location: Karachi Pakistan &mdash; Office BasedExperience: 2-3 YearsEmployment Type: Full TimeAbout AerothoticAerothotic (www.aerothotic.com) is a women's comfort footwear brand with APMA certified sandals, flip flops, clogs, and slippers built for all-day comfort. We are growing fast across both e-commerce and wholesale channels.We are looking for a Customer Support &amp; Operations Coordinator to join our Pakistan-based team. This is a hands-on role for someone who communicates confidently in English, takes ownership of problems, and thrives in a fast-moving environment where no two days look the same. You will be the first point of contact for our customers, a key support for our wholesale operations team, and the person who makes sure all queiries get resolved.Role OverviewWe are looking for a resourceful, well-spoken coordinator who thrives in a dynamic environment. This role sits at the intersection of customer support, wholesale operations, and general business coordination. The right person for this role does not clock out mentally when their primary task is quiet &mdash; they look for what needs to be done next and do it.ResponsibilitiesCustomer Support<ul><li>Handle inbound customer queries via email, phone, and chat</li><li>Manage and resolve customer support tickets on shopify and third party retail platforms including Belk, QVC, Target, Walmart, and others</li><li>Maintain response time standards and ensure customer satisfaction</li><li>Escalate issues appropriately and follow through to resolution</li><li>Proactively call customers who have added items to cart but did not complete their purchase to check in, answer questions, and help convert</li></ul>Wholesale Operations Support<ul><li>Email wholesale customers regarding outstanding payments and order follow-ups</li><li>Support the sales team by identifying and generating leads when capacity allows</li></ul>Shipment &amp; Operations Support<ul><li>Assist in resolving shipment issues, delays, and carrier queries as they arise</li><li>Coordinate with internal teams to ensure order and delivery issues are addressed promptly</li><li>Follow up on open issues until fully resolved &mdash; not just acknowledged</li></ul>The Right FitYou are someone who takes ownership. When a shipment issue comes up, you help figure it out. When the sales team needs support, you step in. When something falls through the cracks, you catch it. You understand that in a growing business priorities shift and you adapt without friction.If you are looking for a strictly defined role where you only handle what is in your job description, this is not the right position for you.Requirements<ul><li>Excellent spoken and written English &mdash; non-negotiable</li><li>Proficient in Microsoft Excel</li><li>2-3 years of experience in customer support, operations, or a related role</li><li>Experience with e-commerce or retail platforms is a strong plus</li><li>Confident communicator on the phone and over email</li><li>Highly organized, self-motivated, and able to manage multiple responsibilities simultaneously</li><li>Experience supporting US based customers or companies is a must</li></ul>Pay: Rs70,000.00 - Rs75,000.00 per monthWork Location: In personPay: Rs70,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support & Operations Coordinator (International )

Explore 210+ Chat support specialist e commerce in Karachi this August. Find roles across top companies and apply now to boost your career.

210 chat support specialist e commerce jobs In Karachi

Chat Support Specialist (E-Commerce)

Chat Support Specialist (E-Commerce)

E-Commerce Sales Outreach Specialist

Chat support Specialist

Customer Services Specialist

E commerce Specialist

Customer Support & Operations Coordinator (International )