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chat support specialist e commerce

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

TalentPop App

<div>
 E-Commerce Sales Specialist at TalentPop App: Turn Conversations into Conversions!
 
 
 At TalentPop App, we partner with cutting-edge e-commerce brands to transform their customer interactions from simple support into powerful revenue drivers. As an
 
 E-Commerce Sales Specialist
 
 , you will be the driving force behind increasing sales, boosting retention, and delivering a luxury-level post-purchase experience that builds lasting customer loyalty.
 
 
 If you are a proven sales professional who excels in the e-commerce space and has a knack for turning inquiries into opportunities, we want you on our team!
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 To ensure your application is reviewed directly by the
 
 Recruitment Team
 
 , you
 
 must
 
 follow these critical steps exactly.
 
 Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.
 
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter ECSS in that field.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do To Drive E-Commerce Revenue
 
 
 
 <ul>
 <li>
 Maximize Sales Opportunities: Proactively identify and execute opportunities for upselling, cross-selling, and product bundling to significantly increase conversion rates and average order value (AOV).
 </li>
 <li>
 Recover Lost Revenue: Implement successful strategies for subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and maximize retention.
 </li>
 <li>
 Concierge-Level Engagement: Communicate persuasively with customers via phone, email, live chat, and SMS, providing expert product recommendations and resolving inquiries with a sales-focused approach.
 </li>
 <li>
 Flawless Order Management: Handle all post-purchase concerns (tracking, returns, and exchanges) efficiently, ensuring a positive experience that directly encourages repeat purchases and high lifetime customer value (LTV).
 </li>
 <li>
 Brand Advocacy: Serve as a true Brand Concierge, ensuring every interaction reflects the brand&rsquo;s tone, voice, and commitment to world-class service.
 </li>
 <li>
 Sales Insight Reporting: Accurately record customer data, analyze feedback trends, and collaborate with internal teams to continuously optimize the sales funnel and customer journey.
 
 
 </li>
 </ul>
 
 What You Need To Succeed (Requirements)
 
 
 
 <ul>
 <li>
 1+ year of dedicated remote/online sales and customer support experience.
 </li>
 <li>
 Mandatory E-commerce Experience: Must have prior experience and comfort with e-commerce sales functions (upselling, cross-selling, subscription recovery, or abandoned cart assistance).
 </li>
 <li>
 Exceptional Persuasion Skills: A natural, proven ability to convert leads, close sales opportunities, and build excellent customer relationships through communication.
 </li>
 <li>
 Prior customer service experience via phone, email, or chat is essential; direct e-commerce sales experience is a significant advantage.
 </li>
 <li>
 Familiarity with essential e-commerce tools like Shopify, CRM systems, or customer engagement platforms is a plus.
 </li>
 <li>
 Self-motivated, results-oriented, and able to perform effectively in a fast-paced, remote sales environment.
 
 
 </li>
 </ul>
 
 Your Remote Technical Setup Must Include
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or a higher equivalent.
 </li>
 <li>
 A reliable, high-speed internet connection with at least 15 Mbps for both upload and download speeds.
 </li>
 <li>
 A quiet, distraction-free, professional workspace suitable for taking calls.
 
 
 </li>
 </ul>
 
 The TalentPop App Advantage
 
 
 
 <ul>
 <li>
 Competitive Compensation: Earn commissions on top of your base salary, plus annual performance-based raises.
 </li>
 <li>
 Comprehensive Benefits: Paid time off and HMO health coverage or a generous monthly health stipend.
 </li>
 <li>
 Recognition: Performance and recognition bonuses for top sales achievers.
 </li>
 <li>
 100% Work-From-Home: Enjoy a permanent work-from-home setup with zero commute.
 </li>
 <li>
 Career Growth: A supportive team culture with genuine opportunities for professional development and advancement.
 
 
 </li>
 </ul>
 
 Ready to use your sales expertise to drive significant growth for top e-commerce brands? Apply now to become our next E-Commerce Sales Specialist at TalentPop App!
 
</div>

E-Commerce Sales Specialist

<div>
 Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales
 
 
 At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a
 
 Customer Experience Sales Specialist
 
 , you are the vital link, ensuring every interaction&mdash;from initial inquiry to post-purchase support&mdash;is an opportunity to build loyalty and drive revenue.
 
 
 If you are passionate about delivering a premium customer experience while hitting sales targets in a dynamic e-commerce environment, this is your opportunity!
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 To ensure your application is reviewed directly by the
 
 Recruitment Team
 
 , you
 
 must
 
 follow these critical steps exactly.
 
 Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.
 
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CESS in that field.
 
 
 </li>
 </ul>
 Your Dual Role: Driving CX and Sales Success
 
 
 <ul>
 <li>
 Premium Customer Engagement: Serve as the brand's voice, communicating via phone, email, live chat, and SMS to expertly resolve inquiries and provide personalized product guidance.
 </li>
 <li>
 Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the average order value (AOV).
 </li>
 <li>
 Sales Recovery &amp; Retention: Implement targeted efforts for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost customer lifetime value (LTV).
 </li>
 <li>
 Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand&rsquo;s identity, making the customer feel valued throughout their journey.
 </li>
 <li>
 Post-Purchase Excellence: Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.
 </li>
 <li>
 Data &amp; Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in the customer experience and sales workflow.
 
 
 </li>
 </ul>
 
 What We Look For In a Specialist
 
 
 
 <ul>
 <li>
 1+ year of proven remote/online sales and customer support experience is mandatory.
 </li>
 <li>
 Prior E-commerce Experience is Essential: You must be comfortable with the sales-focused elements of e-commerce support (e.g., upselling, subscription recovery, post-purchase sales).
 </li>
 <li>
 Exceptional Communication &amp; Persuasion: A natural ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities.
 </li>
 <li>
 Required experience in customer service across phone, email, or chat; direct e-commerce sales conversion experience is highly preferred.
 </li>
 <li>
 Working knowledge of e-commerce platforms like Shopify, CRM tools, or other customer engagement technology is a definite asset.
 </li>
 <li>
 Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.
 
 
 </li>
 </ul>
 
 Technical Requirements For a Seamless Remote Setup
 
 
 
 <ul>
 <li>
 A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
 </li>
 <li>
 A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted calls.
 
 
 </li>
 </ul>
 Why Join TalentPop App?
 
 
 <ul>
 <li>
 Sales Incentives: Opportunity to earn commissions alongside your base salary, plus reliable annual performance-based raises.
 </li>
 <li>
 Health &amp; Well-being: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
 </li>
 <li>
 Recognition: Generous performance and recognition bonuses for top contributors.
 </li>
 <li>
 Flexibility: 100% permanent work-from-home setup&mdash;no commute required.
 </li>
 <li>
 Growth Path: A supportive team culture with clear avenues for career advancement and skill development.
 
 
 </li>
 </ul>
 
 Ready to blend world-class customer experience with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!
 
</div>

Customer Experience Sales Specialist

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Specialist &ndash; Night Shift</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 120k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 11:00 AM</li><li>Saturday: 3:00 AM &ndash; 7:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.</li><li>Manage assigned back-office tasks efficiently and accurately.</li><li>Review customer feedback and recommend improvements to products, services, or internal processes.</li><li>Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.</li><li>Ensure adherence to company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce?</li><li>Are you available to work night shifts (3:00 AM &ndash; 11:00 PM, Monday to Friday; 3:00 AM &ndash; 7:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Specialist

ZUH Ventures

Job Description - Team Lead &ndash; Operations &amp; Sales (E-commerce)We are seeking an experienced Team Lead &ndash; Operations &amp; Sales with a strong background in E-commerce operations. The ideal candidate will be responsible for managing end-to-end order flow, logistics coordination, warehouse supervision, customer chat/call support oversight, and driving sales performance. This role requires strong leadership, operational control, and the ability to ensure smooth coordination between sales, support, and fulfillment teams.Key Responsibilities<ul><li>Oversee complete order lifecycle (Order placement &rarr; Confirmation &rarr; Dispatch &rarr; Delivery &rarr; RTO handling).</li><li>Ensure daily order processing targets are met.</li><li>Monitor cancellation and return rates and implement corrective strategies.</li><li>Coordinate with courier partners to ensure timely deliveries.</li><li>Supervise warehouse activities including packing, labeling, and dispatch.</li><li>Ensure inventory accuracy and stock reconciliation.</li><li>Monitor daily dispatch timelines and reduce delays.</li><li>Manage RTO (Return to Origin) processes efficiently.</li><li>Maintain warehouse discipline and operational SOPs.</li><li>Supervise the customer service team handling chats and calls.</li><li>Ensure timely response to customer queries and complaints.</li><li>Monitor order confirmation calls and the customer verification process.</li><li>Improve customer satisfaction ratings.</li><li>Train the team on objection handling and sales conversion techniques.</li><li>Monitor daily sales performance metrics.</li><li>Track conversion rates from chat and call support.</li><li>Identify sales gaps and implement performance improvement strategies.</li><li>Coordinate with the marketing team regarding order trends and campaign performance.</li><li>Manage and supervise operations and sales support team.</li><li>Conduct daily briefings and weekly performance reviews.</li><li>Maintain performance dashboards (Orders, Dispatch, Returns, Sales).</li><li>Prepare weekly reports for management.</li><li>Ensure SOP compliance across all operational areas</li><li>Perform any additional responsibilities assigned by management in line with business requirements.</li></ul>Requirements:<ul><li>Strong knowledge of logistics and courier management.</li><li>Hands-on experience in warehouse operations.</li><li>Experience managing customer chat and call support teams.</li><li>Understanding of Shopify, Daraz, Amazon, or other E-commerce platforms.</li><li>Strong leadership and problem-solving skills.</li><li>Ability to work under pressure and manage daily targets.</li><li>Excellent communication and reporting skills.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain,</li></ul>or related field.Experience<ul><li>Minimum 3&ndash;5 years of experience in E-commerce operations.</li></ul>What We Offer<ul><li>Growth opportunities in a scaling e-commerce company</li><li>Professional and supportive workplace</li><li>Cross-functional exposure</li><li>Leave encashment</li></ul>Work Location: In person

Team Lead – Operations & Sales

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support ( E- Commerce )

<div>
 An Elite, Fully Remote Role Where Your Performance Dictates Your Paycheck and Your Path!
 
 
 
 Join TalentPop &ndash; Where Top Performers Thrive
 
 
 
 Are you a
 
 top-tier performer
 
 ? The kind of person who doesn't just meet goals&mdash;you shatter them? TalentPop partners with the world's most
 
 dynamic, high-growth e-commerce brands
 
 , and we're looking for an elite group of sales-minded individuals to join our team. This isn't just a support role; it's a
 
 high-octane, revenue-driving position
 
 where your persuasive skills directly translate into
 
 unlimited career advancement
 
 and
 
 premium financial rewards.
 
 
 
 If you thrive on the thrill of the close, enjoy the freedom of
 
 fully remote work
 
 , and demand to be recognized and rewarded for your hustle, your search ends here.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter BCS in that field.
 
 
 </li>
 </ul>
 About the Role: The Digital Sales VA
 
 
 As a
 
 Digital Sales VA
 
 (internally, E-Commerce Sales Outreach Specialist), you are the
 
 revenue hero
 
 . You'll be the crucial link that turns near-misses into massive wins for our partner brands. Your primary mission is to
 
 capture lost revenue
 
 and
 
 upscale the customer journey
 
 through personalized, persuasive outreach. You will communicate via email, SMS, and live chat to encourage purchases, provide personalized recommendations, and deliver a seamless shopping experience.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 The Hunt: Become an expert in Abandoned Cart Recovery, reaching out to potential buyers at the critical moment to close the sale.
 </li>
 <li>
 The Conversion: Use your persuasive communication mastery to provide tailored recommendations that guide buyers toward purchasing&mdash;increasing Average Order Value (AOV).
 </li>
 <li>
 The Impact: Act as a strategic partner, delivering exceptional customer service while troubleshooting issues efficiently to ensure a seamless, friction-free transaction.
 </li>
 <li>
 The Strategy: Collaborate with a high-performing team to refine outreach campaigns that maximize sales and drive continuous growth.
 
 
 </li>
 </ul>
 Your Blueprint for Success (The Requirements)
 
 
 We are looking for self-starters who are ready to hit the ground running.
 
 
 <ul>
 <li>
 1+ Year of Proven Remote/Online Sales Experience: You already know how to close a deal and drive revenue without supervision.
 </li>
 <li>
 1+ Year of Customer Support Experience: Comfort and skill in engaging customers via email, chat, or phone (E-commerce experience is a massive advantage).
 </li>
 <li>
 Conversion Mindset: You possess elite communication skills and a natural, undeniable ability to convert leads and persuade customers.
 </li>
 <li>
 Tech Savvy: Familiarity with platforms like Shopify, CRM tools, or other customer engagement software.
 </li>
 <li>
 Self-Motivated: Goal-oriented and able to thrive in a fast-paced remote environment.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with a minimum of 15 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for calls.
 
 
 </li>
 </ul>
 The Irresistible Rewards: Why You'll Love Working Here
 
 
 We believe elite performance deserves elite compensation and unwavering support. At TalentPop, we invest in you, your future, and your well-being.
 
 
 <ul>
 <li>
 Financial Freedom &amp; Growth: Enjoy highly competitive base pay paired with guaranteed annual performance-based raises. Your dedication is consistently rewarded and your earning potential grows every year.
 </li>
 <li>
 True Work-Life Balance: Generous Paid Time Off (PTO) ensures you have the freedom to rest, recharge, and take care of what matters most&mdash;without sacrificing your paycheck.
 </li>
 <li>
 Premium Health &amp; Wellness: Choose between comprehensive Health and Dental Insurance or a substantial monthly Health Stipend to keep you feeling your absolute best, always.
 </li>
 <li>
 Performance Bonuses &amp; Appreciation: Benefit from Holiday Bonuses as an extra 'thank you' for your commitment and hard work throughout the year.
 </li>
 <li>
 Ultimate Remote Flexibility: Say goodbye to the commute forever! Enjoy a 100% fully remote setup that gives you complete control over your environment and schedule.
 </li>
 <li>
 Clear Path to Leadership: We don't just hire&mdash;we promote. Take advantage of unlimited opportunities for growth and advancement as you move into senior and leadership roles within our rapidly expanding company.
 
 
 </li>
 </ul>
 Ready to Turn Conversations Into Conversions?
 
 
 If you're excited about helping brands grow and want to be part of a team that celebrates results, learning, and impact&mdash;we want to hear from you.
 
 Apply now and start dictating your future with TalentPop.
 
</div>

Digital Sales VA

Explore 1273+ Chat support specialist e commerce in Karachi this March. Find roles across top companies and apply now to boost your career.