customer support executive Jobs in Karachi

customer support executive

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support

chat support specialist e commerce

ARRAK CONSULTING SMC PRIVATE LIMITED

About the RoleArrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, and social media in a timely and professional mannerAssist customers with product details, order placement, and payment-related queriesHandle shipping updates, delivery tracking, returns, and exchangesGuide customers throughout the online purchasing journeyEscalate complex or unresolved issues to relevant internal teamsMaintain accurate records of customer interactions and resolutionsCoordinate with internal departments to ensure timely issue resolutionStay up to date on products, promotions, and company policiesRequirementsBachelor&rsquo;s degree in progress or recently completedStrong written and verbal communication skills in EnglishBasic understanding of customer service or e-commerce (preferred)Familiarity with Shopify or similar platforms is a plusProficiency in Microsoft Office and general computer applicationsStrong problem-solving and interpersonal skillsAbility to multitask in a fast-paced environmentWillingness to work 6 days a week in a fixed day or night shiftPreferred SkillsExposure to CRM or helpdesk toolsBasic understanding of shipping and order fulfillment processesInterest in e-commerce and online retail operationsPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

TalentPop App

<div>
 
 We're Hiring: Sales and Support Virtual Assistant (VA)
 
 
 
 
 Remote | Full-Time | E-commerce Support
 
 
 
 At
 
 TalentPop App
 
 , we're building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We're currently hiring a
 
 Sales and Support Virtual Assistant (VA)
 
 to join our growing team and help drive customer satisfaction, sales, and long-term business success.
 
 
 If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions &mdash; this role may be a perfect fit.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter SSVA in that field.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide real-time support to customers via live chat, email, SMS, and phone
 </li>
 <li>
 Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
 </li>
 <li>
 Manage order inquiries, including shipping, tracking, returns, and refunds
 </li>
 <li>
 Update CRM tools and track customer interactions accurately
 </li>
 <li>
 Represent each e-commerce brand in a way that reflects their tone and values
 </li>
 <li>
 Share customer feedback and insights to improve sales processes
 </li>
 <li>
 Collaborate with internal teams to meet performance and service goals
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
 </li>
 <li>
 Excellent written and verbal communication skills in English
 </li>
 <li>
 Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
 </li>
 <li>
 Ability to work independently in a remote, fast-paced environment
 </li>
 <li>
 Detail-oriented, proactive, and results-driven
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with a minimum of 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for calls.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Performance-based raises and commission opportunities
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)
 </li>
 <li>
 Recognition bonuses for outstanding performance
 </li>
 <li>
 100% remote setup with a supportive, collaborative team environment
 </li>
 <li>
 Career development opportunities
 
 
 </li>
 </ul>
 
 Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.
 
</div>

Sales & Support VA

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
 </li>
 <li>
 Assist with product inquiries, order processing, tracking, returns, and issue resolution
 </li>
 <li>
 Monitor and update product listings, inventory, and order status in the TikTok Shop system
 </li>
 <li>
 Collaborate with internal teams to ensure smooth operations and positive customer experiences
 </li>
 <li>
 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive pay with annual performance-based increases
 </li>
 <li>
 Paid time off so you can take care of yourself
 </li>
 <li>
 Comprehensive health and dental insurance or a monthly health stipend
 </li>
 <li>
 Holiday bonuses to show appreciation for your hard work
 </li>
 <li>
 A fully remote work setup &mdash; no commuting, ever
 </li>
 <li>
 Opportunities for growth and advancement as we continue to expand
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Excellent English communication skills (both written and spoken)
 </li>
 <li>
 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
 </li>
 <li>
 Familiarity with order management systems (IMS) and online store platforms
 </li>
 <li>
 Strong attention to detail, organization skills, and a proactive problem-solving mindset
 </li>
 <li>
 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Work From Home
 
 
 
 <ul>
 <li>
 Your own computer or laptop (i5 processor or equivalent preferred)
 </li>
 <li>
 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
 </li>
 </ul>
 
 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

IT HUB TECH

Graphic DesignerWe are looking for a creative and detail-oriented Graphic Designer to join our E-commerce Team. You will be responsible for designing high-converting banners, promotional graphics, and marketing materials for online stores, social media, and digital advertising campaigns.Job Type<ul><li>Permanent Role (Fully Remote)</li></ul>Responsibilities<ul><li>Design e-commerce banners for websites, marketplaces, and online promotions.</li><li>Create engaging visuals for social media platforms.</li><li>Design advertisements for Facebook, Instagram, TikTok, Google, and other digital channels.</li><li>Produce product promotion graphics, landing page visuals, and campaign creatives.</li><li>Maintain brand consistency across all marketing materials.</li><li>Work closely with the marketing and e-commerce team to execute campaigns.</li><li>Meet project deadlines and handle multiple design tasks efficiently.</li></ul>Requirements<ul><li>Proficiency in Adobe Photoshop, Illustrator, Canva, or similar design software.</li><li>Strong understanding of layout, typography, color theory, and branding.</li><li>Experience designing banners and digital marketing creatives.</li><li>Ability to work independently in a remote environment.</li><li>Good communication skills and attention to detail.</li><li>Portfolio showcasing previous graphic design work.</li></ul>Preferred Qualifications<ul><li>Experience with e-commerce brands.</li><li>Basic video editing skills (CapCut, Premiere Pro, After Effects, etc.).</li><li>Knowledge of social media marketing trends.</li></ul>What We Offer<ul><li>Fully remote working environment.</li><li>Flexible working arrangements.</li><li>Opportunity to work with a growing e-commerce business.</li><li>Long-term career growth opportunities.</li></ul>To Apply Email or WhatsapEmail : sam@ithubtechnologies.com WP : +601136738213Pay: Rs80,000.00 per monthWork Location: In person

Graphic Designer (Fully Remote)

<div>
 "
 
 
 
 Influencer Partnerships Specialist (Remote)
 
 
 
 
 TalentPop App
 
 
 
 At TalentPop App, we don&rsquo;t just run influencer campaigns, we build partnerships that drive real growth for e-commerce brands.
 
 
 We&rsquo;re looking for someone who knows how to turn ideas into high-performing campaigns. Someone who understands that the right creator, the right message, and the right execution can directly impact revenue, not just engagement.
 
 
 If you&rsquo;re the type who takes ownership, moves fast, and wants your work to actually matter, you&rsquo;ll do well here.
 
 
 
 What You&rsquo;ll Own
 
 
 
 <ul>
 <li>
 End-to-end execution of influencer marketing campaigns
 </li>
 <li>
 Identifying and onboarding creators who genuinely align with brand goals
 </li>
 <li>
 Building strong, long-term relationships with influencers and partners
 </li>
 <li>
 Creating clear, strategic briefs that lead to high-quality content
 </li>
 <li>
 Managing timelines, deliverables, and campaign flow with minimal supervision
 </li>
 <li>
 Tracking performance and turning insights into better campaigns over time
 </li>
 <li>
 Collaborating with internal teams to ensure campaigns are aligned and impactful
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 At least 1 year of hands-on experience in influencer marketing or digital marketing
 </li>
 <li>
 You&rsquo;ve managed campaigns before and understand what drives results
 </li>
 <li>
 Strong communication skills and confidence working with creators and partners
 </li>
 <li>
 Solid understanding of social media platforms, trends, and creator ecosystems
 </li>
 <li>
 Ability to balance creativity with data and performance
 </li>
 <li>
 Proactive, organized, and comfortable in a fully remote, fast-paced environment
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 Personally owned PC or laptop capable of handling multiple tools and platforms
 </li>
 <li>
 Reliable internet connection with at least 25 Mbps upload and download speed
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Permanent remote work setup
 </li>
 <li>
 Health support through HMO or stipend
 </li>
 <li>
 Performance-based bonuses
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Opportunities for growth within a fast-moving and collaborative team
 
 
 </li>
 </ul>
 At TalentPop App, strong performance is recognized, and initiative is valued. If you already have experience and are ready to take more ownership and make a bigger impact, we&rsquo;d love to hear from you.
 
 
 
 Apply now and show us how you approach influencer marketing.
 
 
 
 "
</div>

Influencer Partnerships Specialist (Remote)

Explore 173+ Chat support specialist e commerce in Karachi this July. Find roles across top companies and apply now to boost your career.