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assistant director product experience

easypaisa digital bank

<div>
 
 
 Position Summary:
 
 
 
 
 
 
 easypaisa is seeking a strategic and customer-obsessed
 
 Assistant Director &ndash; Product Experience
 
 to lead initiatives that elevate the digital journey of millions of users. This leadership role is central to our mission of driving digital adoption, reducing helpline dependency, and delivering seamless, intuitive experiences across the easypaisa app.
 
 
 
 
 
 You will manage a team of
 
 Product Managers
 
 , working cross-functionally to identify friction points, deflect call center volumes, and design in-app solutions that resolve user pain effectively. This is a high-impact opportunity to shape the future of digital financial services in Pakistan.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 <ol>
 <li>
 Lead initiatives to shift customer support interactions from helpline to digital channels by designing intuitive in-app solutions that resolve user queries and reduce dependency on call centers.
 </li>
 <li>
 Manage and mentor a team of
 
 Product Managers
 
 , ensuring clear ownership, accountability, and delivery of experience-focused product improvements.
 </li>
 <li>
 Drive agile sprint planning and execution with design and engineering teams to deliver impactful experience enhancements on time and at scale.
 </li>
 <li>
 Analyze complaint data and call logs to identify recurring pain points. Drive product enhancements that proactively address these issues and improve user satisfaction.
 </li>
 <li>
 Design and implement seamless in-app journeys and workflows that enhance self-service capabilities and reduce user friction across the Easypaisa app.
 </li>
 <li>
 Develop and present performance dashboards, insights, and strategic recommendations to C-level stakeholders, highlighting progress on digital adoption, call deflection, and experience KPIs.
 </li>
 <li>
 Work closely with CX, Call Center, Operations, Risk, Compliance, and Product teams to align on experience strategies and ensure cohesive execution.
 </li>
 <li>
 Lead journey mapping exercises using user feedback, behavioral data, and support logs to uncover improvement opportunities and inform product decisions.
 </li>
 <li>
 Collaborate with design and engineering teams to deliver experience enhancements through agile sprint cycles, ensuring timely and impactful releases.
 </li>
 <li>
 Define and monitor key performance indicators such as call volume reduction, NPS, digital adoption rates, and complaint resolution metrics.
 </li>
 <li>
 Formulate and execute communication and product strategies that support penetration, retention, and revenue growth through improved user experience.
 </li>
 </ol>
 
 
 
 
 If you are a strategic thinker with a proven track record in product and team management, ready to steer a diverse core products portfolio, we invite you to apply. Contribute to the continued success of easypaisa in the digital financial services sector by spearheading innovation, fostering collaboration, and mastering portfolio management.
 
 
 
 
 
 
 
 
 
 Direct Reports:
 
 
 
 Product Managers (CX)
 
 
 
 
 
 
 Role Relationship
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Risk/Compliance
 </li>
 <li>
 Engineering/ Technology/ Operations
 </li>
 <li>
 CX Squad Team/ Scrum
 </li>
 <li>
 Design Team
 </li>
 <li>
 Research Team
 </li>
 <li>
 Marketing
 </li>
 <li>
 Growth Team
 </li>
 <li>
 BI/ Analytics Team
 </li>
 <li>
 Finance
 </li>
 <li>
 Product Squads
 </li>
 </ul>
 
 
 
 
 
 External
 
 
 <ul>
 <li>
 SBP
 </li>
 <li>
 Vendors/solution providers
 </li>
 <li>
 Partners
 </li>
 <li>
 Call Center Partners
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 Bachelor&rsquo;s/ Master Degree
 
 
 
 Experience:
 
 7 years +
 
 
 
 Behavioral Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong user empathy with a customer-first mindset
 </li>
 <li>
 Proven leadership skills with experience managing small, high-performing teams
 </li>
 <li>
 Excellent communication and collaboration skills
 </li>
 <li>
 Analytical and data-driven decision-making approach
 </li>
 <li>
 Strong project and stakeholder management abilities
 </li>
 <li>
 Familiarity with agile delivery frameworks and cross-functional execution
 </li>
 <li>
 Ability to translate user insights into actionable product and process improvements
 </li>
 <li>
 Enthusiastic about solving real-world problems and reducing customer effort
 </li>
 <li>
 Comfortable challenging the status quo to improve user outcomes
 </li>
 <li>
 Inspire and motivate cross-functional teams towards a shared vision.
 </li>
 <li>
 Foster a collaborative and inclusive environment that encourages innovation.
 </li>
 <li>
 Demonstrate resilience and agility in responding to challenges and shifting priorities.
 </li>
 <li>
 Clearly articulate ideas to both technical and non-technical stakeholders.
 </li>
 <li>
 Ensure open and transparent communication for informed decision-making.
 </li>
 <li>
 Cultivate a cooperative culture, encouraging diverse perspectives and teamwork.
 </li>
 <li>
 Encourage and embrace a culture of innovation, inspiring teams to explore new ideas.
 </li>
 <li>
 Maintain a deep understanding of customer needs, ensuring alignment with user expectations. Advocate for customer-centric design throughout the product development lifecycle.
 </li>
 <li>
 Make informed and timely decisions based on data, market insights, and business priorities.
 </li>
 <li>
 Encourage open dialogue and create a supportive environment for conflict resolution.
 </li>
 </ul>
 
 
</div>

Assistant Director Product Experience

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Assistant Manager &ndash; Sales (Furniture Industry)Location: Islamabad, Pakistan Company: Enza HomeAbout Enza Home:Enza Home is an international furniture and lifestyle brand known for its modern aesthetics, comfort, and quality. With a growing presence in Pakistan, we are looking for a passionate and energetic Assistant Manager Sales to join our Islamabad showroom team and help drive sales excellence.Position Overview:The Assistant Manager Sales will support the showroom management in executing sales strategies, supervising the sales team, and ensuring a premium customer experience. The ideal candidate must have a background in the furniture, retail, or interior design industry with strong interpersonal and sales skills.Key Responsibilities:<ul><li>Assist the Sales Manager/Deputy Manager in achieving sales targets and overall showroom goals.</li><li>Supervise daily sales activities and ensure smooth showroom operations.</li><li>Guide and motivate the sales team to deliver outstanding customer service.</li><li>Handle customer inquiries, quotations, and follow-ups effectively.</li><li>Maintain and monitor product displays, stock levels, and showroom presentation.</li><li>Support in planning and executing promotional campaigns and seasonal sales activities.</li><li>Develop and maintain relationships with walk-in clients, designers, and corporate customers.</li><li>Prepare daily and weekly sales reports for management review.</li><li>Stay updated on product knowledge, trends, and competitor activities.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>Experience: 2&ndash;4 years of sales experience in the furniture, interior design, or retail industry.</li><li>Strong communication, presentation, and leadership skills.</li><li>Proven record of achieving or supporting sales targets.</li><li>Excellent customer handling and relationship management skills.</li><li>Proficiency in MS Office and retail/POS systems.</li><li>Professional appearance and customer-oriented approach.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Growth opportunities within a reputable international brand.</li><li>Supportive and professional work environment.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

AM Sales (Furniture Industry)

Faj IT Solutions

About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 28-35Experience:Minimum 3 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsSchedules appointments, calls and meetingsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Job Types: Full-time, ContractContract length: 12 monthsPay: Rs37,000 - Rs 48,000 per monthJob Types: Full-time, ContractPay: Rs37,000.00 - Rs48,000.00 per monthWork Location: In person

Customer Support & Sales Agent for E-commerce Inquiries (Dubai based)

aassio group

<div>
 
 We are looking for a detail-oriented and proactive Amazon Operations Assistant to support the day-to-day management of our Amazon Seller Central account. This role focuses on operational execution, product listing optimization, inventory management, and data-driven growth initiatives. If you have hands-on experience with Amazon FBA or FBM, strong organizational skills, and a passion for e-commerce operations, we&rsquo;d love to hear from you.
 
 
 Tasks
 
 <ul>
 
 <li>
 Manage a portfolio of products within Amazon Seller Central.
 </li>
 
 <li>
 Optimize product listings (titles, bullet points, descriptions, A+ content, backend keywords, and images) to boost search visibility and conversion.
 </li>
 
 <li>
 Monitor inventory levels, coordinate with supply chain or fulfillment partners to ensure stock availability and prevent stockouts or overstock.
 </li>
 
 <li>
 Track and analyze performance metrics such as BSR, CTR, CVR, and session data to identify growth opportunities.
 </li>
 
 <li>
 Implement and monitor pricing strategies, promotions, and coupons based on competitor analysis.
 </li>
 
 <li>
 Assist with handling customer messages, reviews, and returns in line with Amazon&rsquo;s guidelines.
 </li>
 
 <li>
 Ensure full compliance with Amazon&rsquo;s terms of service, listing policies, and performance metrics.
 </li>
 
 <li>
 Collaborate with marketing and creative teams to improve product visibility, keyword ranking, and overall account health.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Minimum 1&ndash;2 years of hands-on experience with Amazon Seller Central
 </li>
 
 <li>
 Solid understanding of e-commerce platforms, preferably Amazon, Shopify, or Walmart Marketplace.
 </li>
 
 <li>
 Strong Excel/Google Sheets skills and familiarity with tools like Helium 10, Jungle Scout, or Keepa is a plus.
 </li>
 
 <li>
 Excellent attention to detail and ability to manage multiple tasks efficiently.
 </li>
 
 <li>
 Strong analytical thinking and ability to interpret performance data.
 </li>
 
 <li>
 Fluent written and verbal communication in English.
 </li>
 
 <li>
 A self-motivated individual who thrives in a remote, fast-paced environment.
 </li>
 
 </ul>
 
 Benefits
 
 <ul>
 
 <li>
 Career advancement opportunities in a rapidly growing e-commerce company.
 </li>
 
 <li>
 Competitive compensation based on experience and performance.
 </li>
 
 <li>
 Remote-first culture with flexible working hours.
 </li>
 
 <li>
 Exposure to advanced tools and platforms in Amazon marketplace operations.
 </li>
 
 <li>
 Professional growth through hands-on experience and continuous learning.
 </li>
 </ul>
</div>

Amazon Product Manager (Part Time)

Zong CMPak Ltd

<div>
 
 
 Department &amp; Function:
 
 Govt. &amp; Corporate Sales
 
 
 
 Position:
 
 Assistant Manager Fixed Portfolio - PL
 
 
 
 Location:
 
 Islamabad
 
 
 
 Reporting to:
 
 Manager Fixed Products
 
 
 
 Job Type:
 
 Permanent
 
 
 
 
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 This role involves developing pricing strategies and perform the pricing for fixed data, fixed voice, ICT and digital products as per market practice and performing competition analysis. The candidate is expected to have expertise in Fixed, Digital and ICT products which can be leveraged to find and fill opportunities in different segments.
 </li>
 <li>
 The candidate will be a domain expert who will perform industry benchmarking, research, product pricing, deal evaluation etc. for fixed data, fixed voice, ICT and digital products
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Fixed portfolio Strategic planning to retain significant position among fixed industry players
 </li>
 <li>
 Managing fixed portfolio for products including DIA, DPLC, IPLC , MPLS, SD-WAN in close liaison with Sales and Regional ESS team
 </li>
 <li>
 Technical portfolio management in close liaison with NP, O&amp;M, IT and partner vendors
 </li>
 <li>
 Platforms onboarding from CMCC and through third parties to augment current fixed portfolio
 </li>
 <li>
 Development of next-generation fixed offerings aligned with large enterprise and SME needs
 </li>
 <li>
 Maintain trackers for timely delivery
 </li>
 <li>
 End to end design, feasibility analysis, and commercial launch of new products related to fixed network
 </li>
 <li>
 Partnership and alliances management for growth in revenue
 </li>
 <li>
 The industry needs analysis customer feedback, surveys and competitors&rsquo; analysis
 </li>
 <li>
 Driving sales teams by devising product area wise market plan and strategy
 </li>
 <li>
 Product viability and competitive assessment
 </li>
 <li>
 Leading teams designing technical solutions and technical and financial proposal for enterprise markets that includes Technical feasibility (fixed and variable, network and IT infrastructure readiness, technical complexity, legal and regulatory compliances, timelines)
 </li>
 <li>
 Leading commercial feasibility (competitive assessment, target segments, subscribers forecast, pricing, product positioning, potential partners and business model, cost structure, revenue forecast and profitability)
 </li>
 <li>
 Business case and product paper approval from management
 </li>
 <li>
 Design and liaison with NP, O&amp;M, IT, Legal &amp; all concerned for new products development
 </li>
 <li>
 Techno-commercial Conflict resolution pertaining to solutions&rsquo; designs and contractual obligations
 </li>
 <li>
 Leading teams and professional advisory considering industry best practices on Policy &amp; Process management (sales process, support, product provisioning process and product performance etc.)
 </li>
 <li>
 Leading teams by ensuring Sales Kit Preparation including Sales collateral, Digital media, sales videos and training, product user manuals
 </li>
 <li>
 Ensuring product Rollouts and Launch Yearly, quarterly and monthly Business planning for fixed products (including industry use cases, segment identification, business areas
 </li>
 </ul>
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 In principal, minimum Bachelors degree preferably in Computer Science / Electrical Engineering / Electronics Engineering from reputed university
 </li>
 <li>
 MBA in Marketing and/or Finance would be a plus
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 4-5 years of relevant work experience is preferred
 </li>
 </ul>
 
 
 Skills &ndash; Generic:
 
 
 <ul>
 <li>
 Business communication and presentation skills
 </li>
 <li>
 Business &amp; economics acumen
 </li>
 <li>
 Analytical and critical thinking
 </li>
 </ul>
 
 
 Skills &ndash; Job Specific:
 
 
 <ul>
 <li>
 Excellent knowledge of the emerging technologies with prior exposure to Products and Pricing
 </li>
 <li>
 Drive complex projects and tasks with minimal oversight
 </li>
 <li>
 Should be proficient in MS Excel, B.I Tools &amp; Power Point
 </li>
 <li>
 Number Crunching
 </li>
 </ul>
</div>

Assistant Manager Fixed Portfolio - PL

AKY Services Pvt. Ltd

Join P-Tech as a Personal Assistant (Female)Location: Rawalpindi / Islamabad Job Type: Full-Time Salary: Competitive &ndash; Based on ExperienceAbout UsP-Tech is a leading BPO company providing top-quality customer support and sales solutions to international clients. As we continue to expand, we&rsquo;re seeking a Female Personal Assistant to provide executive-level administrative and organizational support to our management team.Role OverviewThe Personal Assistant will handle day-to-day administrative tasks, manage schedules, coordinate meetings, and ensure the smooth execution of office operations. This role is ideal for a professional who is organized, reliable, and proactive, with excellent communication and multitasking abilities.Key Responsibilities<ul><li>Manage and organize the executive&rsquo;s daily calendar, appointments, and meetings.</li><li>Handle correspondence, emails, and phone communications professionally.</li><li>Prepare reports, presentations, and documentation as required.</li><li>Coordinate travel arrangements, events, and office logistics.</li><li>Maintain confidentiality of sensitive information at all times.</li><li>Support management in daily operational and administrative functions.</li></ul>Requirements<ul><li>Matric or Inter also Accepted if qualified</li><li>Minimum 1 years of experience as a Personal Assistant or in a similar administrative role.</li><li>Excellent English communication and writing skills.</li><li>Strong organizational and time management abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint).</li><li>Professional, presentable, and able to handle confidential matters responsibly.</li><li>Female candidates only.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Opportunity to work closely with senior management.</li><li>Career growth and professional development opportunities.</li><li>Supportive and collaborative work environment.</li></ul>How to ApplyHR Contact: 0333-9739861At P-Tech, we value professionalism, precision, and trust. Join us as a Personal Assistant and become a vital part of our leadership support team.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Recruitment: 1 year (Preferred)</li><li>BPO / Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Personal Assistant (Female)

Two Guys Home Furnishings

Responsibilities<ul><li>Study design briefs and determine requirements</li><li>Conceptualize visuals based on requirements</li><li>Prepare rough drafts and present ideas</li><li>Collaborate with product managers, developers, and other stakeholders to define project requirements and objectives</li><li>Create UXUI, wireframes, prototypes, and mockups to illustrate design concepts and user interactions.</li><li>Develop illustrations, logos and other designs using software or by hand</li><li>Use the appropriate colours and layouts for each graphic</li><li>Work with copywriters and creative director to produce final design</li><li>Test graphics across various media</li><li>Amend designs after feedback</li><li>Providing technical support for design- and video-related efforts</li><li>Optimizing graphics and video content for social media platforms</li><li>Ensure final graphics and layouts are visually appealing and on-brand</li></ul>Requirements and skills<ul><li>Proven graphic designing experience</li><li>A strong portfolio of illustrations or other graphics</li><li>Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)</li><li>A keen eye for aesthetics and details</li><li>Excellent communication skills</li><li>Ability to work methodically and meet deadlines</li><li>A degree in Design, Fine Arts or related field is a plus</li><li>Stay updated with the latest trends, tools, and technologies in UI/UX design and incorporate them into your work.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>what is your current and expected salary?</li><li>how soon you can join us?</li><li>How Many Years of experience you have?</li></ul>Work Location: In person

Graphic Designer UIUX

Explore 1026+ Assistant director product experience in Islamabad Pakistan this November. Find roles across top companies and apply now to boost your career.