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assistant front office manager

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Front Office Manager

Wyndham Hotels & Resorts EMEA

<div>
 The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
 
 
 
 Main tasks
 
 
 
 <ul>
 <li>
 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
 </li>
 <li>
 Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
 </li>
 <li>
 Be familiar with all the Front Office software required for the Front Office Agent.
 </li>
 <li>
 Ensure that all hotel standards are met when serving the guests and handling information.
 </li>
 <li>
 Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
 </li>
 <li>
 Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
 </li>
 <li>
 Review Front Office log and Trace File daily.
 </li>
 <li>
 Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
 </li>
 <li>
 Be familiar with all in-house groups.
 </li>
 <li>
 Be aware of closed out and restricted dates.
 </li>
 <li>
 Assist Front Desk and Guest Service Manager in performing coordinator duties.
 </li>
 <li>
 Be familiar with hospitality terminology.
 </li>
 <li>
 Have knowledge of emergency procedures and assist as needed.
 </li>
 <li>
 Use proper etiquette at all times when communicating with guests and associates.
 </li>
 <li>
 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
 </li>
 <li>
 Maintain and market promotions and guest programs.
 </li>
 <li>
 Maintain a clean work area.
 </li>
 </ul>
</div>

Front Desk Agent

<div>
 
 Summary
 
 
 
 The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.
 </li>
 <li>
 Ensure that front desk staff adhere to hotel policies, procedures, and service standards.
 </li>
 <li>
 Monitor the daily performance of the front desk to ensure efficient and courteous guest service.
 </li>
 <li>
 Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
 </li>
 <li>
 Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.
 </li>
 <li>
 Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.
 </li>
 <li>
 Assist in training, coaching, and mentoring front desk staff to maintain high service standards.
 </li>
 <li>
 Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.
 </li>
 <li>
 Provide continuous feedback to staff and assist with performance evaluations.
 </li>
 <li>
 Assist with managing room inventory and ensuring accurate room status updates in the property management system.
 </li>
 <li>
 Help prepare shift reports, financial summaries, and other documentation as needed.
 </li>
 <li>
 Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.
 </li>
 <li>
 Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.
 </li>
 <li>
 Communicate important guest information to relevant departments, including special requests, preferences, and complaints.
 </li>
 <li>
 Attend regular meetings and participate in cross-departmental coordination efforts.
 </li>
 <li>
 Ensure the accurate processing of cash, credit card, and other payment transactions.
 </li>
 <li>
 Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.
 </li>
 <li>
 Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.
 </li>
 <li>
 Ensure compliance with hotel safety, security, and emergency procedures.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Team management skills.
 </li>
 <li>
 Excellent guest service delivery.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Good organizational and time-management skills.
 </li>
 <li>
 Accountability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Positive can-do attitude.
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.
 </li>
 <li>
 Proficiency in Opera Cloud
 </li>
 <li>
 Arabic speaker preferred
 </li>
 </ul>
</div>

Front Office Supervisor

Wyndham Hotels & Resorts

<div>The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
Main tasks<ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>Be familiar with all the Front Office software required for the Front Office Agent.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Assist Front Desk and Guest Service Manager in performing coordinator duties.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li></ul>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Customer service</h3>
Customer Focus<h3 class="jobSectionHeader">
Sales Skills</h3>
Telesales, Upselling Skills</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</div></div>

<div>
 
 Summary
 
 
 
 The Housekeeping Supervisor, reporting directly to the POSITION, ensures that guest rooms, public areas, and hotel facilities are clean and orderly. The incumbent will be assisting the Executive Housekeeper/Assistant Housekeeping Manager in assigning duties, inspecting and ensuring that the hotel&rsquo;s facilities are maintained with exceptional standard of cleanliness and sanitary conditions as per hotel's and brands quality standards
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise daily housekeeping operations and assign tasks to housekeeping staff, including room attendants and cleaners.
 </li>
 <li>
 Train and mentor new housekeeping employees on cleaning techniques, SOPs, safety procedures, and guest service.
 </li>
 <li>
 Monitor staff performance, provide feedback, and address any issues to improve service quality.
 </li>
 <li>
 Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet cleanliness and maintenance standards.
 </li>
 <li>
 Check rooms after cleaning to verify that they meet the hotel's standards for guest satisfaction, including linens, toiletries, and overall cleanliness.
 </li>
 <li>
 Address any areas that do not meet standards and ensure corrective actions are taken promptly.
 </li>
 <li>
 Monitor and maintain housekeeping supplies, including linens, cleaning products, and guest amenities, ensuring adequate stock at all times.
 </li>
 <li>
 Order necessary supplies in coordination with the housekeeping manager, staying within budget limits.
 </li>
 <li>
 Ensure proper storage and usage of cleaning chemicals, adhering to health and safety guidelines.
 </li>
 <li>
 Respond to guest requests and inquiries related to housekeeping services, ensuring quick resolution and maintaining high levels of guest satisfaction.
 </li>
 <li>
 Address guest complaints about room cleanliness or housekeeping services, resolving issues professionally and efficiently.
 </li>
 <li>
 Ensure all housekeeping staff adhere to hotel policies and safety protocols, including the proper handling of chemicals and equipment.
 </li>
 <li>
 Stay informed of health and safety regulations and ensure compliance within the housekeeping department.
 </li>
 <li>
 Report maintenance issues in guest rooms or public areas to the maintenance team for prompt action.
 </li>
 <li>
 Create daily cleaning schedules and room assignments for housekeeping staff.
 </li>
 <li>
 Maintain accurate records of completed tasks, inventory levels, and any guest issues.
 </li>
 <li>
 Assist in preparing performance reports and conducting employee evaluations
 </li>
 <li>
 Assists the inventories stock every month to ensure adequate supplies.
 </li>
 <li>
 Attends daily meetings and receives special instructions from the Executive Housekeeper/Assistant Executive Housekeeper.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Team management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Ability to multitask and manage time efficiently
 </li>
 <li>
 Communication
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Ability to work in a multi-tasking, fast paced environment
 </li>
 <li>
 Reliability
 </li>
 <li>
 &ldquo;Can do&rdquo; attitude
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 1 year experience working in Housekeeping or Front Office.
 </li>
 <li>
 Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)
 </li>
 <li>
 Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)
 </li>
 <li>
 Diploma or vocational training in hospitality is preferable.
 </li>
 </ul>
</div>

Housekeeping Supervisor

<div>
 A Telephone Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
 
 
 
 What will I be doing?
 
 
 
 As a Telephone Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Telephone Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager with the daily department operations
 </li>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Accept and deliver all messages correctly and promptly for both Guests and management
 </li>
 <li>
 Ensure all wake up calls take place at the correct time
 </li>
 <li>
 Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
 </li>
 <li>
 Handle emergency calls immediately and relay comprehensive and accurate information, as required
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Attend appropriate training courses, when required
 </li>
 <li>
 Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephone Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills, especially on the telephone
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Telephone Supervisor

Hospitality Center Trading Co.

Job Title: Front Office StaffLocation: Al Seef, Manama Job Type: Full-timeJob Description: We are currently hiring a Front Office Staff to join our team. The ideal candidate will be responsible for welcoming guests, handling inquiries, and providing excellent customer service.Responsibilities:<ul><li>Greet and assist visitors and clients professionally</li><li>Answer and direct phone calls</li><li>Handle and respond to emails in a clear and professional manner</li><li>Perform basic administrative and clerical tasks</li><li>Maintain a clean and welcoming reception area</li><li>Coordinate with internal departments as needed</li></ul>Requirements:<ul><li>Good communication and interpersonal skills</li><li>Knowledge in computer applications (MS Office, email, basic data entry)</li><li>Ability to properly read, write, and respond to emails</li><li>Customer-oriented and presentable</li><li>Previous front office or receptionist experience is an advantage</li></ul>Job Type: Full-time

Front Office

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268 assistant front office manager jobs In Digital Marketing Branding Jobs In Digital Marketing Branding Jobs In Bahrain

Assistant Front Office Manager

Front Desk Agent

Front Office Supervisor

Front Desk Agent

Housekeeping Supervisor

Telephone Supervisor

Front Office