sales manager

administrative assistant

admin assistant

account manager

accounting manager

assistant front office manager

Hilton

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in M&ouml;venpick Waterpark Resort &amp; SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.
 </li>
 <li>
 Oversee daily operations of Front Office, Concierge, functions
 </li>
 <li>
 Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
 </li>
 <li>
 Implement and maintain service standards across all front office areas
 </li>
 <li>
 Develop strategies to maximize profitability while ensuring guest satisfaction
 </li>
 <li>
 Train, mentor, and supervise front office staff to deliver exceptional customer service
 </li>
 <li>
 Handle guest complaints and concerns promptly and professionally
 </li>
 <li>
 Assist in creating and implementing front office policies and procedures
 </li>
 <li>
 Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
 </li>
 <li>
 Ensure compliance with all safety and security protocols
 </li>
 <li>
 Participate in regular management meetings and contribute to the overall success of the hotel
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Proven experience in front office management or a similar role in the hospitality industry
 </li>
 <li>
 Strong leadership and interpersonal skills with the ability to motivate and guide a team
 </li>
 <li>
 Excellent problem-solving abilities and a creative approach to enhancing guest experiences
 </li>
 <li>
 Understanding of housekeeping operations and their impact on front office efficiency
 </li>
 <li>
 Demonstrated ability to maintain and improve service standards
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field (preferred)
 </li>
 <li>
 Proficiency in hotel management software and property management systems
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Detail-oriented with strong organizational and multitasking abilities
 </li>
 <li>
 Flexibility to work various shifts, including nights, weekends, and holidays
 </li>
 <li>
 Ability to remain calm and professional in high-pressure situations
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Good communication and customer contact skills
 </li>
 <li>
 Service oriented with an eye for details
 </li>
 <li>
 Ability to work effectively and contribute in a team
 </li>
 <li>
 Self-motivated and energetic
 </li>
 <li>
 Well-presented and professionally groomed at all times
 </li>
 </ul>
</div>

Rixos

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Assist the Front Office Manager in organization, implementation and planning matters in order to ensure that the department works flawlessly.</li><li>
In line with the hotel&rsquo;s policies and procedures, manage and audit the department, set targets, communicate these targets and ensure that employees adopt them.</li><li>
Enhance the image of Rixos Hotels and its standards and direct employees in this regard.</li><li>
Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.</li><li>
Follow-up the notes written in the Logbook.</li><li>
Assist the Front Office Manager in ensuring coordination with other departments.</li><li>
Ensure that guest services and c/in and c/out procedures are carried out in accordance with Rixos Hotel&rsquo;s standards and hospitality image and instruct employees accordingly.</li><li>
In cases where the Front Manager is not present at the facility, ensure that external correspondence is carried out flawlessly and without delay.</li><li>
Ensure that all guest and statistical records are kept in full and submitted to the Front Office Manager on time.</li><li>
Assist the Front Office Manager in the actions to be taken in line with the suggestions, complaints and criticism in the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report.</li><li>
Control the daily reports.</li><li>
Monitor the proper use of the cash advance and Master Keys and inform the Front Office Manager.</li><li>
Attend to the integration of new employees in the team.</li><li>
Prepare and monitor the weekly schedules for employees.</li><li>
Follow-up the VIP reservations and closely follow-up any special requests.</li><li>
Check the order and accuracy of the folio to be entered into the city ledger.</li><li>
In the absence of the Front Office Manager, check that the Front Office applications comply with administrative rules and legislation. Ensure that official documents comply with applicable rules.</li><li>
Pay attention to the appearance and hygiene of subordinates.</li><li>
Organize activities and events aimed at working techniques and building team spirit and motivation as well as deliver professional trainings.</li><li>
Define general distribution of tasks in the Front Office Department.</li><li>
Attend the internal communication meetings of the Front Office Department. In the absence of the Front Office Manager, organize and hold internal communication meetings.</li><li>
Monitor the performance of Front Office employees and make assessments at the end of the season and submit comments to the Front Office Manager.</li><li>
Be open to problems and suggestions from employees and assist the Front Office Manager in handling these and finding solutions.</li><li>
Share notes about the training needs of employees with the Front Office Manager and assist in the planning and delivery of trainings.</li><li>
Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.</li><li>
Monitor the daily occupancy rates and forecasts in order to contribute to maximizing the occupancy rate at the facility.</li><li>
Has knowledge of the region to assist in fully performing his/her job, knows the agencies and individuals that the hotel works with, deals closely with tour guides and continuously liaises with them.</li><li>
Work on the training of employees and, when necessary, take part in the training as a participant or trainer.</li><li>
Take part in the Emergency Response Teams.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 

Qualifications 
<ul><li>
Education: 4-year bachelor's degree</li><li>
Experience: At least 5 years of related work experience following theoretical education.</li><li>
Foreign Language: Sufficient level of English to communicate effectively with guests and employees.</li><li>
Courses and Training: Prior attendance in seminars and trainings in the related.</li><li>
Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li>
Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

<div>
 An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist with the overseeing of the entire Front Office operation to maintain high standards
 </li>
 <li>
 Seek Guest feedback and make operational improvements
 </li>
 <li>
 Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist in the recruiting, managing, training and developing the Reception Team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Guest Services within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Zamalek Residence
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Manager

<div>Assistant Manager
An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing? 
As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist with the overseeing of the entire Front Office operation to maintain high standards</li>
<li>Seek Guest feedback and make operational improvements</li>
<li>Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Assist in the recruiting, managing, training and developing the Reception Team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li></ul>
What are we looking for? 
Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Guest Services within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Organize the hotel&rsquo;s Front Office Department, manage employees in this department in a harmonized and systematic manner, and ensure coordination between the Front Office Department and other departments.</li><li>
Perform his/her duty according to the practices, group policies, operational instructions and procedures identified by the Cluster General Manager/Hotel Manager.</li><li>
Ensure that the department&rsquo;s income and expenses are line with the budget.</li><li>
Control the room distribution in order to keep daily and weekly occupation rates at maximum and ensure optimum occupancy.</li><li>
Ensure that the department works flawlessly in line with the published procedures and Front Office instructions.</li><li>
Ensure that external correspondence is carried out without delay and flawlessly and control such correspondence.</li><li>
Ensure that all guest and statistical records are kept in full.</li><li>
Investigate the no-shows and discuss them with agencies and, if necessary, invoice the no-shows.</li><li>
Inform the other departments beforehand about the VIP rooms and monitor the actions taken.</li><li>
Evaluate together with employees the suggestions, complaints and criticism concerning the Front Office gathered from guest comments and taken action for improvement.</li><li>
Ensure that other similar comments received from guests are submitted to the senior management in writing.</li><li>
Share information with other departments about the guest potentials and profiles.</li><li>
Responsible for preparing the section related to the Front Office in the annual budget.</li><li>
Responsible for the proper use of the cash advance and Master Keys charged to his/her responsibility.</li><li>
Attend other departmental meetings and trainings and the General Manager&rsquo;s meetings according to the hotel management calendar. Share decisions made in the management meetings with department employees and ensure their implementation.</li><li>
Prepare daily, weekly and monthly reports and submit them to the Assistant General Manager.</li><li>
Ensure that the records as required by the hotel management and competent authorities are kept in a timely and orderly manner.</li><li>
Monitor the presentation of services undertaken in the contracts with tour operators and inform the management team in this regard.</li><li>
Control the presentation of services listed in the contracts and in the event of any conflicts, inform the Sales Office and, if necessary, the respective tour operator in writing as agreed with the Assistant General Manager.</li><li>
Ensure that the Front Office applications comply with administrative rules and legislation. Monitor official documents according to applicable rules.</li><li>
Monitor the performance of subordinates and make assessments at the end of the season.</li><li>
Be open to problems and suggestions from employees and find solutions.</li><li>
Plan and implement activities and events aimed at working techniques and building team spirit.</li><li>
Prepare future staffing plans.</li><li>
Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.</li><li>
Make every effort to ensure maximum occupancy at the facility.</li><li>
Research the market status in the area, gather data and submit it to the Assistant General Manager.</li><li>
Continuously liaise with the managers, regional representatives and chief tour guides of contract travel agencies.</li><li>
Establish good relationships with neighbouring hotels.</li><li>
Responsible for preparing the training programmes of the Front Office Department and the trainings of employees in his/her section.</li><li>
Take part in the Emergency Response Teams and manage and deploy his/her own team.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 

Qualifications 
<ul><li>
Education: 4-year bachelor's degree.</li><li>
Experience: At least 7 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</li><li>
Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.</li><li>
Courses and Training: Prior attendance in seminars and trainings in the related field.</li><li>
Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>
Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Office Manager

Mövenpick

<div>Company Description 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. 
Job Description 
Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Director of operation<ul><li>Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate</li><li>Knowledge of all arrivals and departures, using guest name at all times</li><li>Check current day arrivals and departures, taking appropriate action in the event of fully booked situations</li><li>Fully conversant with current availability situation at any given time, and also future availability</li><li>Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)</li><li>Fully conversant with all hotel room types, numbers, layout, locations, rates</li><li>Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)</li><li>Liaise with Housekeeping and Engineering as required for Out Of Order rooms</li><li>Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards</li><li>Manage upselling opportunities, email capture and other Front Office initiatives</li><li>Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures</li><li>Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms</li><li>Meet and welcome regular, global card holders and VIP guests</li><li>Ensure Front Door entrance is covered at all times</li><li>Ensure guest privacy and security, respecting confidential information</li><li>Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Program (CRP) role</li><li>Ensure all guest special requests are followed through and administrated</li><li>Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.</li></ul> 
Qualifications 
College Degree in Business, Hospitality, or Related field preferred<ul><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li></ul>
&bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor<ul><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul> 
Additional Information 
<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

Night Manager

Explore 1414+ Assistant front office manager in Egypt this October. Find roles across top companies and apply now to boost your career.

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