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assistant guest relations manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.<ul><li>
Assist in managing guest inquiries, requests, and complaints in a timely and professional manner</li><li>
Support the Front desk team in coordinating guest services and activities</li><li>
Oversee check-in and check-out processes, ensuring smooth and efficient operations</li><li>
Collaborate with other departments to fulfill guest needs and resolve issues</li><li>
Train and mentor guest relations staff to maintain high service standards</li><li>
Assist in creating and implementing guest satisfaction initiatives</li><li>
Monitor and analyze guest feedback to identify areas for improvement</li><li>
Participate in special events and VIP guest arrangements</li><li>
Ensure compliance with hotel policies and local regulations</li><li>
Assist in managing the guest relations budget and resources</li></ul> 

Qualifications<ul><li> 
College diploma in hotel management or related field</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills</li><li>Experience with Front Office Systems</li><li>Good English skills, both written and spoken and Russian is a plus</li></ul></div>

Assistant Guest Relations Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Manager - Housekeeping role:
 
 
 
 <ul>
 <li>
 Assist the Housekeeping Manager in overseeing and managing all daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and staff facilities.
 </li>
 <li>
 Conduct regular and rigorous inspections of guest rooms, suites, VIP areas, and public spaces to ensure they meet the hotel's impeccable standards of cleanliness, maintenance, and presentation.
 </li>
 <li>
 Supervise and manage specialized cleaning programs, such as deep cleaning schedules, carpet shampooing, and marble polishing.
 </li>
 <li>
 Ensure strict adherence to all health, safety, and hygiene (HACCP) protocols throughout the department.
 </li>
 <li>
 Manage the evening turndown service, ensuring it is performed efficiently and to the highest standard for all occupied rooms.
 </li>
 <li>
 Assist in creating staff schedules, assigning daily duties, and managing departmental payroll and overtime.
 </li>
 <li>
 Train, coach, and mentor housekeeping supervisors and attendants, providing continuous guidance and feedback to enhance their performance.
 </li>
 <li>
 Conduct performance appraisals, identify training needs, and handle employee counseling and disciplinary procedures in coordination with HR.
 </li>
 <li>
 Lead daily briefings and team meetings to communicate goals, special requests, and hotel occupancy status, fostering a positive and motivated work environment.
 </li>
 <li>
 Manage and control inventory levels for all housekeeping supplies, including linens, towels, guest amenities, and cleaning chemicals, placing orders as needed.
 </li>
 <li>
 Assist the Housekeeping Manager in preparing the annual departmental budget and actively work to control costs and manage expenses within the allocated budget.
 </li>
 <li>
 Prepare and maintain accurate records and reports, such as room occupancy, discrepancy reports, and maintenance logs.
 </li>
 <li>
 Oversee the "lost and found" procedure, ensuring all items are logged, stored securely, and handled according to hotel policy.
 </li>
 <li>
 Address and resolve any guest complaints or special requests related to housekeeping with professionalism, empathy, and efficiency.
 </li>
 <li>
 Liaise closely and maintain seamless communication with the Front Office team to ensure accurate and timely updates on room statuses (clean, inspected, out-of-order).
 </li>
 <li>
 Coordinate effectively with the Engineering/Maintenance department to report any defects and ensure prompt repairs are completed in guest rooms and public areas.
 </li>
 <li>
 Collaborate with other departments, such as F&amp;B and Events, to meet their specific housekeeping requirements for functions and outlets.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years work experience as Assistant Manager or Team Leader - Housekeeping
 </li>
 <li>
 Good communication and customer relations skills
 </li>
 <li>
 Preferably female candidate
 </li>
 </ul>
</div>

Assistant Manager - Housekeeping

Supreme Committee for Delivery & Legacy

<div>
 
 
 
 Freelancer contract based in QATAR (Local Organizing Committee Role)
 
 
 
 
 
 
 
 
 
 Contract Duration from September till December 2025
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Support management of Guest Lists and Ticket Requests: Keep guest lists up to date with approved ticket requests.
 </li>
 <li>
 Assist the Guest Relations Senior Manager to confirm guest information and provide service to specific guest groups (when applicable).
 </li>
 <li>
 Daily Ticket and VAPPs Requests: Keep track of daily ticket and VAPPs requests from guests and operate the Ticket Collection Center as required.
 </li>
 <li>
 Guest Data Accuracy: Assist with entering and maintaining guest information before/during the event, as necessary. Update attendance lists as needed and ensure services are aligned (when relevant).
 </li>
 <li>
 Report on Tickets and VAPPs Distribution: Create reports on ticket and VAPPs distribution and help improve the ticket distribution process.
 </li>
 <li>
 Guest Group Relations: Build good, professional relations with guests and communicate important information accordingly, ensuring services are rendered. Support various event services when required and participate in Meet &amp; Greet if necessary.
 </li>
 <li>
 Event protocol: Support Guest Relations Seating &amp; Protocol Senior Manager at venue during event, as required.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 12 years of Guest Management/Hospitality, Project Management and Operations, preferably within the sports or events industry.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Experience in stadiums in Qatar (FAC, FWC, AFC etc) and/or strong Guest Management/Hospitality, Project Management and Operations experience.
 </li>
 </ul>
</div>

Guest Relations Manager

Aspire Global Human Resources

We are Hiring!An exciting opportinity to join a Luxury Pre-Opening Hotel in Kuwait for the following positions:<ul><li>Guest Relations Manager</li><li>Chief Concierge</li><li>Guest Relations Supervisor</li><li>Guest Experience Supervisor </li><li>Concierge Supervisor</li><li>Club Floor Agent</li><li>Telephone Agent</li><li>Concierge Agent</li><li>Bellperson</li><li>Doorperson</li><li>Club Floor Agent</li></ul>Candidates should have 5 Star Hotel experienceMail your applicationt to connect@aspireglobal-hr.comJob Type: Full-time

Front Office Dept - for Luxury Hotel in Kuwait

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Housekeeping Manager, reporting directly to Executive Housekeeper, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
The Housekeeping Manager will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
KEY RESPONSIBILITIES<ul><li>
Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</li><li>
Ensured 100% compliance with brand standards.</li><li>
Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</li><li>
Carries out monthly linen inventory.</li><li>
Continuously evolve / improve departmental SOPs and productivity of the department.</li><li>
Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</li><li>
Supervises outside contractors to ensure contractual compliance.</li><li>
Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</li><li>
Ensures departmental health and safety compliance.</li><li>
Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</li><li>
Is responsible for all flower arrangements placed in the public areas and rooms.</li><li>
Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</li><li>
Implementing assigned task during emergencies such as fire, power failure and natural disaster.</li><li>
Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</li><li>
Ensure all guests and internal stakeholders receive prompt and courteous service.</li><li>
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</li><li>
Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</li><li>
Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</li><li>
Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</li><li>
Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</li><li>
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</li><li>
Acting as a role model for the Count On me Service culture.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>

Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

<ul><li>Excellent communication</li>
<li>Operations Management</li>
<li>Leadership</li>
<li>Business Acumen</li>
<li>Exceptional service delivery</li>
<li>Attention to detail</li>
<li>Planning &amp; organisation</li>
<li>Teamwork</li>
<li>Ability to work in a multi-tasking and multi-cultural environment</li>
<li>Self-motivation</li>
<li>Flexibility</li>
</ul>
<h1 class="jobSectionHeader">BACKGROUND</h1>
<ul><li>Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li>
<li>Experience from a international hotel brand is an advantage</li>
<li>Proficiency in Opera Cloud</li>
<li>Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)</li>
<li>Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)</li>
<li>Diploma or vocational training in hospitality is an advantage</li>
</ul></div><div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
People and Culture</h3>
Team Mentoring<h3 class="jobSectionHeader">
Soft skills</h3>
Team Leadership, People Skills, Passionate</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

Housekeeping Manager

Hilton

<div>Guest Relations Supervisor - The Plaza Doha, LXR Hotels &amp; Resorts
A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assist Guest Relations Manager with the daily operations of the department</li>
<li>Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests</li>
<li>Manage special room assignments and suite occuppancies</li>
<li>Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms</li>
<li>Ensure all VIP room standards are met and amenities are in place before arrival</li>
<li>Supervise the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Maintain inventory of Guest amenities</li>
<li>Demonstrate current knowledge of all hotel products and services</li>
<li>Offer a professional manner with an emphasis on hospitality and Guest service</li>
</ul>What are we looking for? 
Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in a supervisory role within a Guest Relations department</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>A degree or diploma in Hotel Management or equivalent</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts

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1336 assistant guest relations manager jobs IN Qatar

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Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts