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digital marketing specialist Jobs in Qatar

digital marketing specialist

director of food & beverage Jobs in Qatar

director of food & beverage

assistant director of marketing

Accor

<div>
 
 Company Description
 
 
 
 
 La Cigale Hotel Managed by Accor
 
 is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets&mdash;including two nightlife venues and outdoor seating areas&mdash;two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city&rsquo;s commercial and cultural hubs. As part of
 
 Accor
 
 , a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide for you and your family
 </li>
 <li>
 Learning programs through our Academies designed to sharpen your skills
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities
 </li>
 <li>
 Career development opportunities with national and international promotion opportunities.
 
 
 </li>
 </ul>
 
 Why work for Accor?
 
 
 
 <ul>
 <li>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 </li>
 </ul>
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
 
 
 
 Job Description
 
 
 
 Reporting to the Director of Sales and Marketing responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Marketing and Communication
 </li>
 <li>
 Maintain good working relationships with local and international media.
 </li>
 <li>
 Maintain current media lists: local and international travel, leisure, lifestyle, entertainment, business and food editors
 </li>
 <li>
 Execute media placements for hotel through news releases and personal contacts
 </li>
 <li>
 Develop business and leisure travel promotions; release to press and/or target audience
 </li>
 <li>
 Explore valuable media trades where appropriate
 </li>
 <li>
 Serve as hotel spokesperson, when appointed by general manager, to make all official statements for hotel to media, especially during crisis situations
 </li>
 <li>
 Maintain photo/electronic library of hotel executive committee and all other aspects of hotel
 </li>
 <li>
 Maintain and update hotel&rsquo;s website
 </li>
 <li>
 Submit stories/photos to media regularly. Monitor news coverage and circulate internally
 </li>
 <li>
 Maintain updated hotel press kit to include news releases, executive committee biographies &amp; photos
 </li>
 <li>
 Establish PR &amp; communications programs that will benefit and support sales and F&amp;B strategies and initiatives
 </li>
 <li>
 Assist director of sales and marketing in developing and producing sales support materials for hotel (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.)
 </li>
 <li>
 Assist director of food and beverage in the development and production of signage, menus, and other F&amp;B collateral materials
 </li>
 <li>
 Contribute to employee newsletter, announcements and other printed materials published by the talent &amp; culture department
 </li>
 <li>
 Monitor all printed materials to ensure adherence to corporate identity standards
 </li>
 <li>
 Arrange photography of VIP guests and maintain archives
 </li>
 <li>
 Coordinate all special events and promotions with the aim to maximize publicity
 </li>
 <li>
 Evaluate request for hotel donations of services/financial participation from civil, social and charitable organizations; respond to requests, coordinate reservations and preparation of gift certificates; serve as hotel&rsquo;s representative on major civic or community programs
 </li>
 <li>
 Measures and communicates success of campaigns and digital performance using relevant reports tools
 </li>
 <li>
 Collects, reviews, and submits invoices for property marketing efforts and manage the overall submission process.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree/Master Degree
 </li>
 <li>
 Minimum 6 years of experience in Marketing Communications/Public Relation or 2 years of experience in a similar capacity
 </li>
 <li>
 Excellent reading, writing and oral proficiency in English language
 </li>
 <li>
 Proficient in MS Excel, Word, &amp; PowerPoint
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Detail-oriented and highly reliable in thorough execution and follow-through
 </li>
 <li>
 Ability to work well in stressful &amp; high-pressure situations
 </li>
 <li>
 A team player &amp; builder
 </li>
 <li>
 A motivator &amp; self-starter
 </li>
 <li>
 Well-presented and professionally groomed at all times
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Assistant Director of Marketing

<div>Company Description 
La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets&mdash;including two nightlife venues and outdoor seating areas&mdash;two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city&rsquo;s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>
Learning programs through our Academies designed to sharpen your skills</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li><li>
Career development opportunities with national and international promotion opportunities.</li></ul>
Why work for Accor?<ul><li>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</li></ul>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Reporting to the Director of Sales and Marketing responsibilities and essential job functions include but are not limited to the following:<ul><li>
Marketing and Communication</li><li>
Maintain good working relationships with local and international media.</li><li>
Maintain current media lists: local and international travel, leisure, lifestyle, entertainment, business and food editors</li><li>
Execute media placements for hotel through news releases and personal contacts</li><li>
Develop business and leisure travel promotions; release to press and/or target audience</li><li>
Explore valuable media trades where appropriate</li><li>
Serve as hotel spokesperson, when appointed by general manager, to make all official statements for hotel to media, especially during crisis situations</li><li>
Maintain photo/electronic library of hotel executive committee and all other aspects of hotel</li><li>
Maintain and update hotel&rsquo;s website</li><li>
Submit stories/photos to media regularly. Monitor news coverage and circulate internally</li><li>
Maintain updated hotel press kit to include news releases, executive committee biographies &amp; photos</li><li>
Establish PR &amp; communications programs that will benefit and support sales and F&amp;B strategies and initiatives</li><li>
Assist director of sales and marketing in developing and producing sales support materials for hotel (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.)</li><li>
Assist director of food and beverage in the development and production of signage, menus, and other F&amp;B collateral materials</li><li>
Contribute to employee newsletter, announcements and other printed materials published by the talent &amp; culture department</li><li>
Monitor all printed materials to ensure adherence to corporate identity standards</li><li>
Arrange photography of VIP guests and maintain archives</li><li>
Coordinate all special events and promotions with the aim to maximize publicity</li><li>
Evaluate request for hotel donations of services/financial participation from civil, social and charitable organizations; respond to requests, coordinate reservations and preparation of gift certificates; serve as hotel&rsquo;s representative on major civic or community programs</li><li>
Measures and communicates success of campaigns and digital performance using relevant reports tools</li><li>
Collects, reviews, and submits invoices for property marketing efforts and manage the overall submission process.</li></ul> 
Qualifications 
<ul><li>
Bachelor&rsquo;s Degree/Master Degree</li><li>
Minimum 6 years of experience in Marketing Communications/Public Relation or 2 years of experience in a similar capacity</li><li>
Excellent reading, writing and oral proficiency in English language</li><li>
Proficient in MS Excel, Word, &amp; PowerPoint</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Detail-oriented and highly reliable in thorough execution and follow-through</li><li>
Ability to work well in stressful &amp; high-pressure situations</li><li>
A team player &amp; builder</li><li>
A motivator &amp; self-starter</li><li>
Well-presented and professionally groomed at all times</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Northwestern University

<div>
 
 Department:
 
 NUQ Admissions
 
 
 
 Salary/Grade:
 
 EXS/7
 
 
 The Assistant Director of Admissions at Northwestern University in Qatar (NU-Q) works closely with the Director of Admissions to drive global student application and enrollment growth and contributes to long-term strategic planning. Responsibilities include proposing, developing, executing, and monitoring outreach strategies, including leading recruitment tours with other universities, conducting school visits, participating in fairs, and hosting virtual events. The Assistant Director will be expected to maintain high visibility within industry-specific organizations and ensure continuous outreach to college counselors across the globe, to cultivate markets. The Assistant Director will interact with all appropriate external constituencies, including, but not limited to, secondary schools, foundation programs, colleges and universities, government agencies, and corporations. The role includes 10-15 weeks of travel for recruitment annually. In addition, the Assistant Director will be an active participant in the review and selection of admission application.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 Develop a comprehensive data-driven recruitment strategy that supports admission and enrolment objectives. This includes:
 
 
 <ul>
 <li>
 Identifying and assessing new market opportunities
 </li>
 <ul>
 <li>
 Use market insights and student mobility trends to guide recruitment efforts
 </li>
 <li>
 Provide oversight into recruitment activities
 </li>
 <li>
 Evaluate and manage relationships with regional partners and vendors
 
 </li>
 </ul>
 </ul>
 Act as the lead for several markets, participating in both regional and international recruitment and yield initiatives. This includes:
 
 
 <ul>
 <li>
 Developing travel plans and comprehensive visit schedules
 </li>
 <li>
 Promoting programs at recruitment events and delivering student recruitment presentations, and disseminating information on admissions criteria, requirements and procedures
 </li>
 <li>
 Advising and providing detailed information to potential applicants, students, parents, and/or guidance counselors on admissions criteria and processes
 </li>
 <li>
 Tracking and monitoring recruitment activities
 </li>
 <li>
 Updating and maintaining records
 </li>
 <li>
 Supports local or small market recruiting activities as needed.
 
 
 </li>
 </ul>
 
 Reviewing And Assessing Student Applications For Admission. This Includes
 
 
 
 <ul>
 <li>
 Reading hundreds of applications and making informed decisions on admissibility during committee reviews
 </li>
 <li>
 Verifying the accuracy of information posted on digital platforms and updating/maintaining records
 </li>
 <li>
 Overseeing the applicant journey of priority student groups (ie, Transfer, Academic Bridge Program (ABP), Deferrals, etc.)
 </li>
 <li>
 Making informed referrals and supporting students
 </li>
 <li>
 Tracking and monitoring the distribution of financial aid &amp; scholarships
 
 
 </li>
 </ul>
 Oversee the management of special events and tours hosted on- and off-campus. This includes:
 
 
 <ul>
 <li>
 Internal stakeholders like Qatar Foundation (QF), Ministry of Education &amp; Higher Education (MOEHE), Education City universities, etc.
 </li>
 <li>
 External stakeholders like CIS institutes/fairs, international counsellor fly-ins, high-profile dignitaries, tour operators (Wren, KIC, University Guys, etc.)
 
 
 </li>
 </ul>
 Work Closely With The Director Of Admissions And NU-Q&rsquo;s Marketing Communications &amp; Public Affairs And Communication Office To Provide Strategic Guidance And Support On Institutional Marketing Initiatives. This Includes
 
 
 <ul>
 <li>
 Writing and editing targeted communications to support strategic initiatives
 </li>
 <li>
 Developing content for marketing and/or promotional materials, swag, and print materials.
 </li>
 <li>
 Researching and evaluating emerging social media platforms across markets and partnerships
 </li>
 <li>
 Researching and recommending advertising opportunities
 
 
 </li>
 </ul>
 Directing the work of student staff and volunteers in defined activities. Assigning and checking the work and serving as a resource to others by providing (non-supervisory) job-related guidance.
 
 
 <ul>
 <li>
 *Will perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Minimum Qualifications (education, Experience, Certifications, Skills)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field
 </li>
 <li>
 Minimum of 5+ years of work experience in a highly selective university admissions environment
 </li>
 <li>
 Strong English oral and written communication, reading, and public speaking skills
 </li>
 <li>
 Must be able to relate positively to a variety of cultures and backgrounds
 </li>
 <li>
 Tact, diplomacy and discretion are essential in the ideal candidate
 </li>
 <li>
 Understanding of international education systems, student mobility trends, and global market dynamics, as well as English Language Proficiency Exams.
 </li>
 <li>
 Familiarity with global markets and ability to travel seamlessly internationally
 </li>
 <li>
 Solid understanding of university enrollment goals and ability to accurately translate into effective recruitment techniques with applicants, parents and guidance counselors.
 
 
 </li>
 </ul>
 
 Preferred Qualifications (Education, Experience, Certifications, Skills)
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in a relevant field
 </li>
 <li>
 Proficiency in one or more additional languages
 </li>
 <li>
 Lived experience working in another jurisdiction
 </li>
 <li>
 Familiarity and background working with students from the MENA region
 </li>
 <li>
 Knowledge of Slate, PeopleSoft, SharePoint and/or other similar systems
 </li>
 <li>
 Demonstrated ability to effectively balance working in a team environment while working independently during nights and/or weekends with substantial domestic and international travel
 
 
 </li>
 </ul>
 
 The target hiring range for this position will be between $ 63,079 and $78,849 per year. The offered salary will be determined by the applicant&rsquo;s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data
 
 .
 
 
 
 Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern&rsquo;s
 
 
 non-discrimination statement
 
 
 . Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View
 
 
 additional information on the accommodations process
 
 
 .
 
</div>

Assistant Director of Admissions, Qatar

D.C. Global Talent Inc.

<div><div>Job Title: Assistant Director of Food and Beverage
Location: Doha, Qatar
Overview
A luxury hospitality destination in Doha is seeking a seasoned Assistant Director of Food and Beverage to support the strategic and operational leadership of a multi-outlet food and beverage division. Reporting directly to the Director of Food and Beverage, this role plays a critical part in driving service excellence, operational consistency, and commercial performance across seven dining outlets. Candidates currently based outside of Doha are strongly preferred.
Key Responsibilities
<ul><li>Support the Director of Food and Beverage in overseeing daily operations across seven F&amp;B outlets
</li><li>Ensure luxury service standards are consistently delivered across all venues
</li><li>Lead, coach, and develop outlet managers and senior team members
</li><li>Assist with budgeting, forecasting, cost control, and revenue optimization
</li><li>Monitor service quality, guest satisfaction, and brand compliance
</li><li>Ensure adherence to health, safety, and hygiene regulations
</li><li>Act as a key liaison between operations, culinary, and executive leadership
</li><li>Step in as departmental lead in the absence of the Director of Food and Beverage
</li></ul>Candidate Profile
<ul><li>Proven experience in a senior F&amp;B leadership role within a luxury hotel or resort environment
</li><li>Strong preference for candidates with Forbes-rated or equivalent luxury brand experience
</li><li>Demonstrated experience managing multiple food and beverage outlets
</li><li>Previous Middle East experience required
</li><li>Strong operational, financial, and people leadership skills
</li><li>Excellent communication and stakeholder management abilities
</li><li>Candidates must be based outside of Doha at the time of application
</li></ul>Compensation and Benefits
<ul><li>Monthly salary: 18,000 QAR
</li><li>Housing allowance: 9,000 QAR per month
</li><li>Transportation allowance: 1,200 QAR per month
</li><li>Private medical insurance covering spouse and up to two children under 18
</li><li>Annual round-trip airfare for employee and eligible dependents
</li><li>Annual leave: 21 days
</li><li>Schooling allowance up to 50,000 QAR per year
</li><li>Family package included
</li><li>Work permit provided</li></ul></div></div>

Assistant Director of Food and Beverage

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

Inspire Management Training Center

The Sales Executive is responsible for driving membership growth and maximizing revenue by promoting the property&rsquo;s services and facilities to prospective members and corporate clients. This role requires a confident, results-driven professional with strong communication and sales skills, committed to delivering exceptional customer service and supporting the property&rsquo;s overall success.Key Responsibilities:<ul><li>Develop and execute sales strategies to achieve budgeted sales targets and profitability</li><li>Identify and pursue new members and corporate clients through cold calling, networking, and referrals</li><li>Build and maintain strong relationships with new and existing clients to encourage repeat business</li><li>Conduct presentations, property tours, and demonstrations of facilities</li><li>Promote and sell membership packages, event hosting opportunities, and property services</li><li>Monitor market trends, competitors, and customer preferences to identify new business opportunities</li><li>Maintain excellent client relations by addressing inquiries and concerns promptly</li><li>Prepare weekly and monthly sales reports and update the Assistant Director of Sales &amp; Marketing</li><li>Collaborate with internal departments to support promotions, events, and campaigns</li><li>Ensure all sales activities comply with company policies and standards</li></ul>Qualifications &amp; Experience:<ul><li>Degree in Sales &amp; Marketing, Business Administration, Hospitality Management, or a related field</li><li>Minimum 4 years of sales experience in the hospitality or hotel industry</li><li>Proven ability to meet or exceed sales targets and drive revenue growth</li><li>Strong understanding of hotel operations</li></ul>Skills &amp; Requirements:<ul><li>Excellent communication, negotiation, and interpersonal skills</li><li>Strong analytical and reporting skills</li><li>Confident, self-motivated, and team-oriented</li><li>Valid Qatar driving license</li></ul>Job Type: Full-timeEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Sales Executive in Luxury hospitality: 4 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>Qatar's Driving License (Required)</li></ul>

Sales Executive (Luxury Hospitality)

Rosewood Doha

<div>
 Job Summary:
 
 Being the deputy in charge of the butler department. To work and lead the team of Butlers. To observe guests&rsquo; personal preferences and habits and to anticipate their needs using the utmost discretion. Be the link between the guest and the hotel; oversee the guest needs during his/her stay and help the guest with reservations, special requests, room and hotel orientation, bag packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his/her next visits; keep a critical eye on room cleanliness and pantries and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Oversee the butler team and coach and mentor them on a regular basis. Maintain Rosewood high standards of service and hospitality at all times.&nbsp;
 
 Essential Duties and Responsibilities:
 <ul>
 <li>
 Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 </li>
 <li>
 Monitor closely all expenses and when needed take actions to reduce them.
 </li>
 <li>
 Monitor closely the inventories and keep a record of each item in the butler&rsquo;s department.
 </li>
 <li>
 Promote an upselling attitude at all times within the Team.
 </li>
 <li>
 Monitor that all transactions involving revenue are well registered and dispatched to the correct department.
 </li>
 <li>
 Prepare a purchase order for any special request for a guest for items not existing in the hotel.
 </li>
 <li>
 Ensure that the standards of the company are maintained at a superior level on a daily basis.
 </li>
 <li>
 Maintain complete knowledge of and comply with all departmental policies and service procedures.
 </li>
 <li>
 Maintain a complete knowledge of facilities, timing, and products of the hotel.
 </li>
 <li>
 Be fully conversant with promotions, rate and packages.
 </li>
 <li>
 Review arrivals and departures for accuracy and completeness.
 </li>
 <li>
 Review with each butler the arrivals of the day and the preferences of each guest.
 </li>
 <li>
 Prepare the daily operation reports for butlers.
 </li>
 <li>
 Review with each butler the daily operation reports and the follow-up of them.
 </li>
 <li>
 Monitor VIP arrivals and greet guests when needed.
 </li>
 <li>
 Escort guests to the suites and give suite orientation when needed.
 </li>
 <li>
 Assist with check in and check out respectively.
 </li>
 <li>
 Anticipate critical periods of the day and plan alternative solutions to best expedite these situations.
 </li>
 <li>
 Give each butler the activity of the day and at the end of the shift review all the checklist and act accordingly.
 </li>
 <li>
 Keep all the files in the department updated.
 </li>
 <li>
 Prepare and create the monthly training schedule for the department.
 </li>
 <li>
 With the help of the Assistant Director Rooms i/c Heart of House, provide the training for the butlers.
 </li>
 <li>
 Maintain a record of all the training programs.
 </li>
 <li>
 Prepare the monthly inventories for the items used in the butler&rsquo;s department.
 </li>
 <li>
 Establish the level for supplies and equipment. Complete requisitions to replenish shortage or additional items needed for the anticipated needs.
 </li>
 <li>
 With approval of the Assistant Director Rooms i/c Heart of House, prepare weekly work schedule in accordance with staffing guidelines and labor forecasts.
 </li>
 <li>
 Adjust the schedule to meet business demands, if necessary, with the approval of the Assistant Director Rooms i/c Heart of House.
 </li>
 <li>
 Prepare and update the SOPs in the department with approval of the Assistant Director Rooms i/c Heart of House.
 </li>
 <li>
 Conduct spot checks to each pantry and suites &amp; Manor Club Rooms.
 </li>
 <li>
 Cover the meal break when needed.
 </li>
 <li>
 Conduct handover on daily basis with the associate.
 </li>
 <li>
 Coordinate the amenities delivery to the suites &amp; Manor Club Rooms.
 </li>
 <li>
 Be fully aware of the general activity and special events in the Hotel.
 </li>
 <li>
 Demonstrate schedule flexibility in response to the demands of business activities.
 </li>
 <li>
 Ensure that the problems are tackled in a timely manner and those which could not have immediate solutions the Assistant Director Rooms i/c Heart of House must be informed at all the time.
 </li>
 <li>
 Collect guest preferences from the butlers and ensure that these are recorded in Guests profile following Rosewoods standards.
 </li>
 <li>
 Prepare arrival and departure gifts to be given to the guest.
 </li>
 <li>
 Keep the department&rsquo;s logbook updated.
 </li>
 <li>
 Prepare the appreciation notes for butlers.
 </li>
 <li>
 Ensure that the guest is informed by the butler about action taken to satisfy his requests or issues.
 </li>
 <li>
 Be fully conversant with emergency procedures.
 </li>
 <li>
 Monitor and ensure that the pantries and reception areas are clean and well maintained.
 </li>
 <li>
 Keep track of reviews and appraisal in an individual file.
 </li>
 <li>
 Organize regular tests, role plays within the department to ensure that the standards are highly maintained.
 </li>
 <li>
 Ensure all closing duties are completed before associate leaves for the day.
 </li>
 <li>
 Conduct ongoing training with existing associates.
 </li>
 <li>
 Provide feedback to associate on their performances.
 </li>
 <li>
 Monitor associate&rsquo;s interaction with the guests, ensuring prompt and courteous service; resolve discrepancies with respective associate.
 </li>
 <li>
 Inspect grooming and appearances, address if not appropriate.
 </li>
 <li>
 Assign work duties to associate in accordance with Department procedures.
 </li>
 <li>
 Ensure that the associates have the appropriate tools to perform their duties.
 </li>
 <li>
 Promote positive guest relations at all times and build up rapport with internal and external guests to build up the recognition program.
 </li>
 <li>
 Perform other duties as required.
 </li>
 <li>
 Assist any other hotel departments when possible; help them in their duties.
 </li>
 <li>
 Coordinate all initiatives to the appropriate hotel departments.
 </li>
 <li>
 Report any defaults of safety or hygiene regulations in any areas.
 </li>
 <li>
 Constantly lead by example to his/her team with punctuality, grooming standards, service standards, security procedures and guest interaction.
 </li>
 <li>
 Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards.
 </li>
 <li>
 Fill in the daily guest report and ensure any pending items at the end of a shift are handed over.
 </li>
 <li>
 Keep the guest&rsquo;s agenda on a daily basis and have a track of the location where the guests are.
 </li>
 <li>
 Welcome the guest by the main entrance depending on the time.
 </li>
 <li>
 Register and regular updating in SAG information Group for all known of guest&rsquo;s movement, activity, plan, schedule, F&amp;B order, special amenity, allocation change, room move, etc. &ndash; To the best of your knowledge.
 </li>
 <li>
 Monitor guest preferences and ensure that these are updated following Rosewood standards.
 </li>
 <li>
 Reports all disciplinary and grievance matters immediately to Assistant Director Rooms i/c Heart of House.
 </li>
 </ul>
 Standard Responsibilities:
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
 </li>
 </ul>
 Confidentiality:
 <ul>
 <li>
 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 </li>
 </ul>
 Health &amp; Safety:
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures&nbsp;
 </li>
 </ul>
 </ul>
 Other:
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

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