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call centre agent

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Al Rayah Driving School

Call Center Agent Hindi/ Urdu SpeakerJob Title: Call Center Agent &ndash; Hindi/ Urdu Speaker Job Type: Full-TimeJob SummaryWe are seeking a professional and customer-focused Hindi/ Urdu Speaker Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a high level of customer satisfaction. Strong communication skills in both Hindi/ Urdu and English are essential.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries and provide accurate information regarding products and services</li><li>Resolve customer complaints and concerns in a timely manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Follow company procedures and service standards</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Meet performance targets, including response time, call quality, and customer satisfaction</li><li>Maintain confidentiality of customer information</li></ul>Requirements<ul><li>Fluent in Hindi/ Urdu and English</li><li>Previous experience in a call center or customer service role is preferred</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and customer-handling abilities</li><li>Basic computer knowledge and familiarity with call center systems</li><li>Ability to work under pressure and manage multiple tasks</li><li>Flexible to work shifts, weekends, or holidays if required</li></ul>Preferred Qualifications<ul><li>Experience in customer support, telesales, or contact center operations</li><li>Positive attitude and strong teamwork skills</li></ul>Benefits<ul><li>Accommodation, Transportation</li><li>Competitive salary</li><li>Training and career growth opportunities</li><li>Supportive work environment</li></ul>Job Type: Full-timePay: Up to QAR2,000.00 per monthApplication Question(s):<ul><li>Are you fluent in speaking T agalog and able to communicate professionally with customers?</li></ul>Work Location: In person

Call Centre Agent

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Call Centre Agent