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assistant manager client services national role

Emirates NBD

<div>
 
 In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success.
 
 
 
 
 
 
 
 We are looking to find the best UAEN talent to join our ENBD family
 
 
 .
 
 
 
 
 
 
 Organization Unit Purpose
 
 
 
 The client services team in corporate banking, supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements. This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team.
 
 
 
 
 
 The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters. The team also manages the Client queries received directly or referred through coverage to be addressed/resolved.
 
 
 
 
 
 
 The team is responsible to ensure the following
 
 :
 
 <ul>
 <li>
 Establish efficient processes to service the clients resulting in faster TAT, proactive support and satisfied customers.
 </li>
 <li>
 Liaise with other units of the bank mainly being Tanfeeth operations, Governance team, Group Compliance, Channels and Implementation team to ensure end to end resolution
 </li>
 <li>
 Ensuring client static and dynamic information is updated efficiently across all data users efficiently. This includes but is not limited to consumption of data points for compliance and regulatory information
 </li>
 <li>
 Assist the Coverage team with all day to day operational matters, enabling them to focus on direct revenue generating business activities. This include but are not limited to VAT \ Account statements, tracking of payments, referrals management, resolutions to client issues, collaboration with channels \ other units to support clients.
 </li>
 <li>
 Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements.
 </li>
 <li>
 Support the BU in collating documentation and resolving all queries, issues with the coverage team.
 </li>
 <li>
 Communicate with client via email/phone and provide support for managing payments and account maintenance related inquiries and requests
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 The customer service Assistant Manager supports the Relationship Managers - coverage team to ensure that all customer related processes, queries, issues &amp; challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers.
 
 
 This is a high volume high intensity team and experienced- qualified Assistant manager is key to manage and deal with client queries, escalations and stakeholders within the bank.
 
 
 The assistant manager also ensures that:
 
 <ul>
 <li>
 Services are delivered consistently to clients.
 </li>
 <li>
 Issues are prioritized in light of the attention required.
 </li>
 <li>
 Identify opportunities to automate and make the processes efficient.
 </li>
 <li>
 Proactive customer engagement for pre-empted issues such as major system changes.
 </li>
 <li>
 Ensue customers&rsquo; operational needs and requirements are timely addressed.
 </li>
 <li>
 Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day-to-day connection with clients.
 </li>
 <li>
 Knowledge of bank wide, systems, processed, products, departments &amp; updates.
 </li>
 </ul>
 
 
 
 
 
 Job Content
 
 
 
 Addressing all incoming client queries &amp; issues
 
 <ul>
 <li>
 Close follow up with no reminders to resolve client issue.
 </li>
 <li>
 Timely escalation if required for closure.
 </li>
 <li>
 Highlighting the complex issue for permanent resolution.
 </li>
 <li>
 In depth knowledge of banking products.
 </li>
 <li>
 Familiar with systems, policies &amp; departments.
 </li>
 <li>
 Proactivity towards resolution.
 </li>
 <li>
 Proactively identifying issues &amp; managing client expectations
 </li>
 </ul>
 
 
 
 
 Max Client Engagement
 
 <ul>
 <li>
 Ability to address cross product client queries - TRADE, Online Solutions
 </li>
 <li>
 Ensure that clients are onboarded to bank's different solutions &amp; various products: SB-ST, Online Banking, Cash Solutions.
 </li>
 </ul>
 
 
 
 
 Constant level of client services
 
 <ul>
 <li>
 Ensure top class customer service by coordinating with all units involved including trade finance, Treasury, OPC, branches etc. to resolve customer&rsquo;s queries and processing customers&rsquo; requests in a timely manner. And significant knowledge of banking product.
 </li>
 </ul>
 
 
 
 
 Contribute in process &amp; system improvements.
 
 <ul>
 <li>
 Highlight the daily challenges impacted client experience &amp; ways to improve the client journey.
 </li>
 <li>
 Monitoring of the daily repetitive activities (i.e. A.C. Maintenance, compliance referrals&hellip;) &amp; highlight any duplication of efforts, quick fixes.
 </li>
 </ul>
 
 
 
 
 Stakeholder Engagement
 
 <ul>
 <li>
 Coordination on behalf of coverage team with Internal Stakeholders (primarily Group Operations, Tanfeeth, GOPs, and RD) to address RMs &amp; Clients issues.
 </li>
 </ul>
 
 
 
 
 High level efficiency and compliance
 
 <ul>
 <li>
 Ensure all processes are executed as per bank policy.
 </li>
 <li>
 Preparation of reports on relevant segment-portfolio for management purposes. CS team activities, challenges.
 </li>
 <li>
 Reporting the critical issues to CS management for further escalation to C&amp;IB Ops risk and senior management &ndash; at the appropriate time
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 The incumbent will have a degree education as a minimum - BBA/MBA/CA
 </li>
 </ul>
 
 
 
 
 
 Experiences
 
 
 <ul>
 <li>
 The incumbent will at least 5 years of banking / Financial Industry experience in a recognized regulated market
 </li>
 <li>
 International Banking Experience
 </li>
 <li>
 Experience preferably within C&amp;IB related units (Trade, Cash, Credit, Treasury Products)
 </li>
 <li>
 Knowledge of banking operations in terms of branch and back office processes
 </li>
 </ul>
 
 
 
 
 
 Knowledge &amp; Skills
 
 
 <ul>
 <li>
 Product &amp; Process understanding for Wholesale Banking in general &amp; Analytical skills
 </li>
 <li>
 Credit analysis, trade finance products, operations knowledge
 </li>
 <li>
 Strong managerial skills in order to handle operations/portfolio accounts and to co-ordinate with other units.
 </li>
 <li>
 Proficiency in PowerPoint &amp; Excel
 </li>
 <li>
 Regulatory requirements understanding &ndash; within UAE
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 Taking initiatives and proactive.
 </li>
 <li>
 Team person
 </li>
 <li>
 Positive attitude towards customers, colleagues and superiors
 </li>
 <li>
 Self-starter and Independent.
 </li>
 <li>
 Assertive and confident.
 </li>
 <li>
 Committed to creating a continuous improvement culture within a team and organization.
 </li>
 <li>
 Interpersonal abilities to present a business-friendly image to all internal and external stakeholders.
 </li>
 </ul>
 
 
</div>

Assistant Manager - Client Services (National role)

IFM Facilities Management LLC

Role Overview:The Assistant Soft Services Manager will support the planning, coordination and supervision of cleaning, housekeeping and other soft services across large-scale facilities such as malls, airports and commercial complexes. This role ensures high service quality, compliance with health and safety regulations and strong client relationships, working closely with the Soft Services Manager to achieve operational excellence.Key Responsibilities:<ul><li>Assist the Soft Services Manager in day-to-day management of service delivery across assigned sites.</li><li>Supervise site supervisors, team leaders, and operatives to ensure quality standards and operational procedures are followed.</li><li>Conduct regular site inspections, identify service gaps, and implement corrective measures.</li><li>Support the mobilization and demobilization of projects, ensuring assets, consumables, and equipment are prepared and deployed effectively.</li><li>Liaise with clients to address operational requirements, complaints, and improvement opportunities.</li><li>Monitor and ensure compliance with KPIs, SLAs, and contractual obligations.</li><li>Assist in preparing work schedules, rosters, and resource allocation plans.</li><li>Support training and development programs, including BICSc, toolbox talks, and on-the-job training.</li><li>Maintain records of operational activities, incidents, and inspection reports.</li><li>Ensure compliance with QHSE policies, Municipality Codes, and standards such as COSHH, HACCP, ISO, and BICSc.</li><li>Identify opportunities for cost savings, efficiency improvements, and reduction of material wastage.</li><li>Stay updated on industry best practices, new cleaning technologies, and eco-friendly products.</li><li>Support procurement by coordinating with suppliers for equipment and consumable requirements.</li><li>Assist in preparing periodic performance reports, client updates, and meeting presentations.</li><li>Act as point of contact during the Soft Services Manager&rsquo;s absence, ensuring continuity of operations.</li></ul>Qualifications &amp; Experience:<ul><li>Diploma or Bachelor&rsquo;s degree in Facilities Management or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP or equivalent are an advantage.</li><li>6&ndash;8 years of proven experience in an Assistant Manager role within Facilities Management soft services.</li><li>Strong track record managing large-scale projects (e.g., malls, airports, hospitality complexes).</li><li>Experience in managing large workforces (400+ employees).</li><li>Excellent leadership, coordination and communication skills in a multi-cultural environment.</li><li>Familiarity with ISO 9001/14001/45001 standards and compliance requirements.</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Assistant Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul>Experience:<ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant Soft Services Manager

Reach International

Reach International is working with this Global Accountancy firm to recruit an International Tax Senior Manager for their office in Abu Dhabi, UAE.The Role<ol><li>Give tax advice to a range of national and multinational clients working across the Middle East.</li><li>Demonstrate an understanding of complex tax concepts to present clients with solutions to their issues.</li><li>Manage the work of the client service team helping to meet and exceed your targets.</li><li>Be aware of market developments to initiate new products and services for clients.</li><li>Assist in business development opportunities in addition to building existing client relationships.</li><li>Help build and develop the international tax team both in Abu Dhabi and across the Middle East in general.</li></ol>The Candidate<ol><li>Bachelors' Degree in Accounting / Finance or Law. MBA, Masters of Tax or LLM in Tax would be an additional plus.</li><li>Fully qualified ACA, ACCA, CPA, CTA, LLM or equivalent would be advantageous.</li><li>Minimum of 6 Years' Experience in a Professional Services environment.</li><li>Experience within a mature market required.</li><li>Suitable for a recent Senior Manager or an Experienced Manager with demonstrable senior management potential.</li><li>Strong team leadership, organisational, analytical and verbal communication skills.</li></ol>

International Tax Senior Manager

Apparel Group

Join to apply for the Stock Coordinator role at Apparel GroupContinue with Google Continue with GoogleJoin to apply for the Stock Coordinator role at Apparel GroupJob Description POSITION OBJECTIVE The position is responsible for receiving, inspecting, storing and issuing merchandise for use in the shopJob Description POSITION OBJECTIVE The position is responsible for receiving, inspecting, storing and issuing merchandise for use in the shop Key Responsibiities <ul><li>Receive merchandize and count it physically and electronically in order to ensure accuracy of information</li><li>Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products</li><li>Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product</li><li>Tag the newly arrived stock and / or return the products as per the instruction of senior</li><li>Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times</li><li>Ensure awareness and vigilance at all times of security in the store without any negligence</li><li>Ensure the highest standards of housekeeping standards</li><li>Flexible to work for extended hours during the Sale / Festival period</li><li>Must be physically fit and ability of heavy lifting</li><li>Record the inventory inward / outward and maintain the report of the same</li><li>Check for missing price tags and report the same</li><li>Ability to heavy lift and minimum of 10 kg weight</li><li>Assist during Stock Take processes</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Retail</li></ul>Referrals increase your chances of interviewing at Apparel Group by 2xContinue with Google Continue with GoogleAbu Dhabi Emirate, United Arab Emirates 1 day agoAbu Dhabi Emirate, United Arab Emirates 1 day agoAbu Dhabi Emirate, United Arab Emirates 1 week agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Assistant Manager, Domestic Contracting ( UAEN) Abu Dhabi Emirate, United Arab Emirates 2 weeks agoAbu Dhabi Emirate, United Arab Emirates 2 weeks ago Assistant Manager, Business Continuity Management Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day agoAbu Dhabi Emirate, United Arab Emirates 2 days agoAbu Dhabi Emirate, United Arab Emirates 1 week agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Office Manager to CEO (relocation to KSA) Abu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 1 week agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Assistant Manager, Financial Planning & Analysis Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Executive Assistant (experience working with C-suite is a must) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month agoAbu Dhabi Emirate, United Arab Emirates 1 week ago EPC Site construction, Project Management, Commissioning roles in Abu Dhabi, UAE for Oil&Gas - long term opportunity Abu Dhabi Emirate, United Arab Emirates 2 weeks agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days agoAbu Dhabi Emirate, United Arab Emirates 18 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago Assistant Banquet Manager (Female - Arabic Speaker) Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Assistant Facility Manager - Soft Services Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Stock Coordinator

Assistant Housekeeping Manager Job DescriptionThe Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing all daily operations of the Housekeeping department to ensure impeccable cleanliness standards and maximum guest satisfaction.Preferrable Looking for candidates from Hotel IndustryKey Responsibilities:<ul><li>Supervise Staff: Directly manage, train, and schedule the housekeeping team (attendants, public area staff, etc.).</li><li>Quality Control: Conduct frequent inspections of guest rooms and public areas to ensure they meet the hotel's high standards of cleanliness and maintenance.</li><li>Inventory: Monitor and manage the stock of linens, amenities, and cleaning supplies, assisting with ordering and cost control.</li><li>Guest Relations: Promptly and professionally handle all guest requests and resolve any complaints related to housekeeping services.</li><li>Operations: Ensure all department operations comply with safety and hygiene regulations; serve as the department head in the manager's absence.</li></ul>Requirements:<ul><li>Proven experience in hotel housekeeping, with prior supervisory experience.</li><li>Strong leadership and organizational skills.</li><li>Exceptional attention to detail and commitment to high standards.</li><li>Ability to work a flexible schedule, including weekends and Holidays.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul>Experience:<ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant Housekeeping Manager

iTech Engineering Consultancy

<div>
 
 Job Title: HR &amp; Admin Assistant
 
 
 
 
 Reports to: HR &amp; Admin Manager
 
 
 
 
 Job Description Summary
 
 
 
 The HR &amp; Admin Assistant works under the supervision of the Admin and HR Manager to perform a variety of administrative and HR tasks.
 
 
 
 General Responsibilities
 
 
 
 <ul>
 <li>
 Front Desk office and general office support
 </li>
 <li>
 Greet guests and provide them with superb customer service
 </li>
 <li>
 Answer all client questions and incoming calls
 </li>
 <li>
 Redirect phone calls to the appropriate department and takedown messages
 </li>
 <li>
 Document controlling, filing, scanning, copying, binding, and record management (both electronic and hard copy)
 </li>
 <li>
 Book and maintain schedules, meetings, and travel arrangements, if required Write and distribute email, correspondence memos, letters, faxes, and forms
 </li>
 <li>
 Maintain relevant databases when necessary
 </li>
 <li>
 Assist the HR &amp; Admin Manager with daily tasks
 </li>
 <li>
 Liaise with PRO for daily tasks
 </li>
 <li>
 Handle work permit, visa processing documents and applications in coordination with the PRO
 </li>
 <li>
 Point of contact for Etisalat, ADDC, Du, etc.
 </li>
 <li>
 Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders supplies.
 </li>
 <li>
 Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and purchasing new equipment when needed.
 </li>
 <li>
 Monitor and maintain the offices cleanliness and etiquette.
 </li>
 <li>
 Execute tasks and provide continuous support to HR &amp; Admin Manager
 </li>
 <li>
 Prepare the monthly timesheet for payroll purpose
 </li>
 <li>
 Ensure the Trade licenses, Establishment Cards, Tenancy Contracts, Vehicle registrations and company insurances renewal without incurring fines
 </li>
 <li>
 Support HR Department in recruitment and interview arrangements
 </li>
 <li>
 Support the recruitment process of the company by positing vacancies, collecting CVs and conducting screening interviews
 </li>
 <li>
 Maintain CV database of the company
 </li>
 <li>
 Employee documents filing and record update.
 </li>
 <li>
 Support HR Department in Employee Onboarding and Exit formalities
 </li>
 <li>
 Any other duties commensurate with the accountabilities of the post.
 
 
 
 </li>
 </ul>
 
 Minimum Skills Or Experience Required
 
 
 
 <ul>
 <li>
 Effective written and verbal English language communication skills, Arabic would be a plus.
 </li>
 <li>
 Good knowledge of HR Practices
 </li>
 <li>
 Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem-solving, and results.
 </li>
 <li>
 Ability to multitask.
 </li>
 <li>
 Strong knowledge of Google Suite, MS Office programs, and other governmental e-portals.
 </li>
 <li>
 Minimum 3 years in an HR/Admin/Document controlling/Coordinating role, or equivalent.
 </li>
 <li>
 Collaborate easily with the Executive Team, Line Manager, and employees
 
 </li>
 </ul>
</div>

HR & Admin Assistant

Hilton

<div>Asst. Housing and Team Services Manager - Conrad Abu Dhabi Etihad Towers
The Asst. HR Team Services Manager is responsible for overseeing and managing all aspects of staff accommodation and cafeteria operations, the hotel&rsquo;s first aid room/clinic, and staff activities, under the guidance of the Human Resources department. This role ensures that all team members living in staff accommodation receive high-quality and responsive housing services in a safe and secure environment. Key responsibilities include monitoring maintenance and facilities issues, coordinating with relevant departments to resolve concerns promptly, providing support to staff as needed, and assisting with employee relations. The Asst. HR Team Services Manager plays a vital role in enhancing the overall staff experience, promoting a positive living and working environment, and ensuring smooth daily operations of all housing and welfare services. 
What will I be doing? 
As an Assistant HR Team Services Manager, you will assist in overseeing and managing all aspects of staff accommodation operations under the guidance and supervision of the Human Resources department. You will be responsible for ensuring that all team members living in staff accommodation receive high-quality, responsive housing services in a safe and secure environment, providing support as needed. The role also involves monitoring maintenance and facilities issues to ensure an excellent staff experience while supporting employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Distribute, delegate and direct workload to ensure maximum productivity and team members satisfaction with minimum outlay of expenses</li><li>
Conduct one to one and performance development review of the team members,coach and counselling team members when needed. Ensure that all matters relating to staff housing is conducted in accordance with the staff house accommodation policy.</li><li>
Assist in social activities and provide ongoing support and follow up in project timelines to be met.</li><li>
Involve in hiring and training accommodation team members in proper work procedures and techniques. Communicate effectively to conduct staff and departmental meetings.
</li><li>Attend various related meetings to obtain and disseminate pertinent information. Attend team members' complaints related to housing operation.</li><li>
Assist HR Manager with the preparation of annual budgets and monthly forecasts. Monitor and control budget through the year.</li><li>
Assists incoming new joiners and provides accurate information. Greets internal and external customers in friendly and professionally manner and handle requests in an efficient manner.</li><li>
Maintain accurate report of staff house allocation.</li><li>
Create and distributes flyers and memos, flyers and newsletter as assigned.</li><li>
Assist in team members activities inlcuing but not limited to wellness, sports, etc</li><li>
Ensure that the staff cafeteria is consistently well-stocked and provide hands-on support to maintain smooth daily operations</li><li>
Provide support to ensure the staff first aid room/clinic operates efficiently and meets the needs of all team members</li></ul>
What are we looking for? 
An Assistant HR Team Services Manager serving Hilton brands is always working on behalf owith other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in Staff Accommodation in hospitality or equivalent role</li><li>
Positive attitude and possess leadership skills</li><li>
Good communication and people skills</li><li>
Committed to delivering a high level of customer service, both internally and externally</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of hospitality</li><li>
Good knowledge of employment law and employee relations</li><li>
IT proficiency</li><li>
With Basic Fire and Safety certification</li><li>
With Basic Life Support certification
</li></ul>What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Asst. Housing and Team Services Manager - Conrad Abu Dhabi Etihad Towers

Explore 2010+ Assistant manager client services national role in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.