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assistant manager customer service mdw

Southwest Airline Career Page

<div>
 Back to search results
 
 
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 Department
 
 
 
 JOB DESCRIPTION
 
 
 Ground Operations
 
 
 
 Our Company Promise
 
 
 
 We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 For external applicants only:
 </li>
 <li>
 Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Illinois or Indiana.
 </li>
 <li>
 Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 
 
 </li>
 </ul>
 and not selected for the Assistant Manager Customer Service position at MDW within the last 12 months.***
 
 
 
 Job Summary
 
 
 
 The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what&rsquo;s important in their lives through friendly, reliable, and low-cost air travel. Our Assistant Manager Customer Service supports our Purpose in their work championing Customer Service Teams at our station. This role works collaboratively with Leaders in Ground Operations to coordinate all Station functions, ensure a safe operation, foster Southwest Hospitality, and drive on-time performance. The Assistant Manager Customer Service brings their leadership and unique background to this growing Station, where they'll have an opportunity to drive the future of Ground Operations.
 
 
 Additional details
 
 
 <ul>
 <li>
 A role that includes working assigned shifts. Shifts can include early mornings, late evenings, weekends, and holidays.
 </li>
 <li>
 U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
 
 </li>
 </ul>
 We&rsquo;re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
 
 
 Model The Southwest Way To
 
 
 
 <ul>
 <li>
 Guide and lead team members using SWA talent management practices to coach, develop and engage employees
 </li>
 <li>
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 </li>
 <li>
 Invest in leadership and self-growth through participating in continuous learning and development
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively coordinate with all Departments to maintain the Station's on-time performance
 </li>
 <li>
 Monitor staffing in all areas and verify that overtime is used properly
 </li>
 <li>
 Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
 </li>
 <li>
 Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
 </li>
 <li>
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 </li>
 <li>
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
 </li>
 <li>
 Advise Management and other departments in understanding the assigned functional work area's purpose, current workload, and methodology for assignment delivery
 </li>
 <li>
 Coach and develop to establish a diverse talent pipeline
 </li>
 <li>
 Complete assigned and project tasks with minimal direction
 </li>
 <li>
 Meet or exceed performance goals through effective decisions
 </li>
 <li>
 May perform other job duties as directed by Employee&rsquo;s Leaders
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 </li>
 <li>
 Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 </li>
 <li>
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 </li>
 <li>
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 </li>
 <li>
 Skilled in assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action
 </li>
 <li>
 Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others
 </li>
 <li>
 Ability to tell or recognize when something is wrong or is likely to go wrong
 </li>
 <li>
 Ability to apply general rules to specific problems to produce answers that make sense
 
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Required: High School Diploma or GED
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Fully functioning, broad knowledge of Airline Operations
 
 
 </li>
 </ul>
 Licensing/Certification
 
 
 <ul>
 <li>
 Must be able to obtain a SIDA badge and meet all local airport requirements
 
 
 </li>
 </ul>
 Physical Abilities
 
 
 <ul>
 <li>
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 </li>
 <li>
 Ability to communicate and interact with others in the English language to meet the demands of the job
 </li>
 <li>
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 </li>
 <li>
 Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
 
 
 </li>
 </ul>
 
 Other Qualifications
 
 
 
 <ul>
 <li>
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 </li>
 <li>
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 </li>
 <li>
 Must be at least 18 years of age
 </li>
 <li>
 Must be able to comply with Company attendance standards as described in established guidelines
 
 
 </li>
 </ul>
 
 Pay &amp; Benefits
 
 
 
 Competitive market salary from $95,750 per year to $106,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
 
 
 Benefits You&rsquo;ll Love
 
 
 
 <ul>
 <li>
 Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 </li>
 <li>
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 </li>
 <li>
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan&mdash;when Southwest profits, you profit***
 </li>
 <li>
 Competitive health insurance for you and your eligible dependents
 </li>
 <li>
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 </li>
 <li>
 Explore more benefits you&rsquo;ll love: https://careers.southwestair.com/benefits
 </li>
 <li>
 Pay amount doesn&rsquo;t guarantee employment for any particular period.
 </li>
 <li>
 401(k) Company match contributions are subject to the plan&rsquo;s vesting schedule. Match contributions may vary based on the position.
 </li>
 <li>
 Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
 
 </li>
 </ul>
 
 
 Southwest Airlines is an Equal Opportunity Employer.
 
 
 
 
 Please print/save this job description because it won't be available after you apply.
 
 
 
 Job Posting End Date
 
 
 
 09/08/2025
 
 
 Apply now
 
 
 
 Email This Job To
 
 
 
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</div>

Assistant Manager Customer Service - MDW

Peet's Coffee

<div>
 Peet&rsquo;s is currently seeking passionate Assistant Store Managers. The Assistant Store Manager role serves as a developmental role towards becoming a Store Manager, working towards achieving readiness within 12 to 18 months .(
 
 Promotional opportunities are contingent upon availability of roles and your flexibility around work location).
 
 In the role, Assistant Store Managers expand and deepen that unwavering commitment to mastery by ensuring unequaled quality and service. They focus on daily operations of the coffee bar including sales performance while ensuring excellent customer service. The Assistant Store Manager drives growth through ownership and authenticity while contributing to the development of our Baristas.
 
 
 
 What Does it take to be a Successful Assistant Manager?
 
 
 
 Inspirational Leader
 
 
 <ul>
 <li>
 Promotes a culture of authenticity, respect, dignity, and integrity.
 </li>
 <li>
 Facilitates change and supports employee growth.
 </li>
 <li>
 Inspires a shared purpose and engagement.
 </li>
 <li>
 Models a passion and commitment to continued success.
 
 
 </li>
 </ul>
 Delivers Operational Excellence
 
 
 <ul>
 <li>
 Effectively utilizes tools and has a strong sense of ownership to drive results.
 </li>
 <li>
 Has an unwavering commitment to the quality of in-store operations and customer experience.
 </li>
 <li>
 Champions the ongoing spirit of development and professional growth across the team.
 </li>
 <li>
 Supports a culture that attracts, retains, and develops the highest quality Shift Leaders, Baristas.
 
 
 </li>
 </ul>
 
 The Ideal Candidate Will
 
 
 
 <ul>
 <li>
 Have a minimum of two years&rsquo; experience as a retail manager/supervisor with superior customer service standards and/or related experience and training.
 </li>
 <li>
 Have the desire and ability to develop into a &lsquo;ready now level&rsquo; for Store Manager role at Peet&rsquo;s within 12 months.
 </li>
 <li>
 Have the responsibility to drive their own development through partnership with the Store Manager and District Leader.
 </li>
 <li>
 Consistently demonstrate performance that embodies Peet&rsquo;s Vision, Mission and Values.
 </li>
 <li>
 Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
 </li>
 <li>
 Carry themselves professionally, be agile and maintain composure in a fast-paced environment.
 </li>
 <li>
 Have strong time-management and delegation skills.
 </li>
 <li>
 Possess good problem-solving skills and sound judgment.
 </li>
 <li>
 Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
 </li>
 <li>
 Be extremely reliable and punctual.
 </li>
 <li>
 Have the ability to perform various physical tasks during the work shift.
 
 
 </li>
 </ul>
 
 What Benefits do Assistant Store Managers Receive?
 
 
 
 At Peet&rsquo;s we hire the best people and are committed to supporting our employees and rewarding them for their work. That&rsquo;s one of the reasons we offer the following compensation and benefits
 
 
 <ul>
 <li>
 Starting hourly pay, based on a 40 hour work week, between $52,000- $60,000 per year
 </li>
 <ul>
 <li>
 Pay ranges are determined based on several factors including:
 </li>
 <ul>
 <li>
 Geography (local wage requirements and market conditions)
 </li>
 <li>
 Skills and experience (number of years and industry experience)
 </li>
 <li>
 Location sales volume
 </li>
 </ul>
 </ul>
 <li>
 401(k) plan, with generous matching.
 </li>
 <li>
 Full medical, dental and vision insurance.
 </li>
 <li>
 Employee Assistance Program including mental health resources for all employees.
 </li>
 <li>
 Tuition scholarship opportunities through Oregon State University E Campus to any of the 95+ OSU degrees offered as well as Online Career Educational Programs, through LinkedIn Learning.
 </li>
 <li>
 Opportunities for growth and advancement.
 </li>
 <li>
 Paid vacation, holidays and sick leave.
 </li>
 <li>
 Bonus program - paid monthly.
 </li>
 <li>
 Pay adjustments may be awarded in conjunction with strong employee performance documented by the performance evaluation process, role changes or market conditions.
 </li>
 <li>
 Free coffee and fresh baked goods as well as an employee discount.
 
 </li>
 </ul>
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.
 
 To view the complete job description, which includes the essential duties for this role: Assistant Store Manager Job Description.
 
 
 Peet&rsquo;s is proud to be an Equal Opportunity Employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local ordinances.
 
 
 For more information about our craft and who we are please visit our website.
 
 
 We look forward to hearing from you!
 
 
</div>

City of Chicago - Assistant Store Manager

DineAmic Hospitality

<div>
 DineAmic Hospitality Assistant General Managers are responsible for assisting with the day-to-day operations of all (FOH) front of house and (BOH) back of house team members at one of our venues. The Assistant General Manager will collaborate with the General Manager to help drive sales, manage costs, deliver an exceptional guest experience, and create a high-performance, team-oriented workplace culture. The ideal candidate will have at least 5 years of management experience in a full-service, high-volume restaurant; creative ideas to drive sales and repeat business; and the capability to recruit, train, discipline, and develop team members.
 
 
 
 General Functions + Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate with General Manager to meet restaurant operational standards by implementing productivity, quality, and customer-service standards; resolving problems; recommending system improvements.
 </li>
 <li>
 Support restaurant goals in all areas of operations to achieve the desired volume growth and optimum profit; Drive sales and repeat business by building rapport and establishing relationships with guests; Control costs by monitoring expenditures, identifying variances, and minimizing waste.
 </li>
 <li>
 Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience; Maintain guest service by helping wait staff with table preparation and food delivery.
 </li>
 <li>
 Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
 </li>
 <li>
 Accomplish restaurant human resource objectives by selecting, orienting, training, coaching, counseling, and disciplining employees; Clearly communicate job expectations and developmental feedback; Adhere to and enforce policies and procedures; Ensure that all paperwork and documentation is completed accurately and on a timely basis.
 </li>
 <li>
 Monitor, address and document individual employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination.
 </li>
 <li>
 Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations.
 </li>
 <li>
 Monitor and ensure the restaurant and the team&rsquo;s compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements.
 </li>
 <li>
 Other duties assigned as needed
 
 
 </li>
 </ul>
 
 Experience + Education Requirements
 
 
 
 <ul>
 <li>
 At least 5 years of full-service management experience in a high-volume restaurant required
 </li>
 <li>
 Experience managing multiple units and/or opening a new store preferred
 </li>
 <li>
 Bachelor&rsquo;s Degree preferred
 </li>
 <li>
 Proven track record of delivering results in a complex, fast-paced environment.
 </li>
 <li>
 Demonstrated leadership capability to build strong teams and achieve business goals
 </li>
 <li>
 Ability to plan and set goals and communicate direction to others.
 </li>
 <li>
 Valid Allergen, Sanitation and ServSafe Certifications required
 </li>
 </ul>
</div>

Assistant General Manager - Lyra

Walgreens

<div><ul><li>Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.</li><li>
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.</li><li>
Models and delivers a distinctive and delightful customer experience.</li></ul> 

Customer Experience<ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>
Operations<ul><li>
Responsible for holding store keys to open and close without management as necessary.</li><li>
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.</li><li>
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.</li><li>
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).</li><li>
Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.</li><li>
Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.</li><li>
Assist with ensuring the Outdate program is followed with team members.</li><li>
Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.</li><li>
Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.</li><li>
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.</li><li>
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>
Has working knowledge of store systems and store equipment.</li><li>
Assist at Pharmacy out window as requested.</li><li>
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>
Responsible for bag checks of team members before leaving the store.</li><li>
Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>
Completes special assignments and other tasks as assigned.</li></ul>
Training &amp; Personal Development<ul><li>
Attends training and completes PPLs requested by Manager.</li></ul>
Communications<ul><li>
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.</li><li>
Reports disciplinary issues and customer complaints to management.</li></ul> 

Basic Qualifications 
<ul><li>
One year of prior leadership, supervisory, or retail key holder work experience.</li><li>
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li></ul> 

Preferred Qualifications 
<ul><li>
Prefer the knowledge of store inventory control.</li><li>
We will consider employment of qualified applicants with arrest and conviction records.</li><li>
Obtains and maintains valid PTCB certification or pharmacy license as required by state. 
 
An Equal Opportunity Employer, including disability/veterans. 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits</li></ul> 

Salary Range: $19 - $21 / Hourly</div>

Shift Lead

Cherry Hill Programs

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 About Photogenic and Cherry Hill Programs
 
 
 
 Since 2001, the core of Photogenic is creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year.
 
 
 As Assistant Manager, you will work alongside our Operations Manager as you lead, develop and motivate the local team to achieve personal, professional and company goals.
 
 
 
 Our Assistant Manager Will Also
 
 
 
 <ul>
 <li>
 Promote a positive, collaborative environment and maintain our core values and policies
 </li>
 <li>
 Take photos and provide guests with memorable souvenirs to take home
 </li>
 <li>
 Photography experience not required
 </li>
 <li>
 Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
 </li>
 <li>
 Ensure daily operations are maintained as scheduled
 </li>
 <li>
 Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
 </li>
 <li>
 Coach and develop team members to drive revenue, reduce cost and provide world class guest service
 </li>
 <li>
 Establish and maintain positive and successful vendor relations with staff at all locations and assist where needed
 </li>
 <li>
 Assist Operations Manager with administrative tasks such as inventory, scheduling, training and/or recruiting
 </li>
 <li>
 All other duties as assigned
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Positive attitude and strong work ethic
 </li>
 <li>
 Team player who can work independently and understands the importance of leadership
 </li>
 <li>
 Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
 </li>
 <li>
 Ability to process sales transactions and comfortable with cash handling
 </li>
 <li>
 Flexibility and willingness to work during &ldquo;peak&rdquo; retail hours, such as evenings, weekends, and holidays
 </li>
 <li>
 Comfortable working in an outdoor environment in natural weather conditions
 
 
 </li>
 </ul>
 
 Knowledge, Experience &amp; Skill
 
 
 
 <ul>
 <li>
 Previous supervisory/management experience preferred
 </li>
 <li>
 Demonstrate excellent interpersonal and communication skills
 </li>
 <li>
 Strong people management skills and a passion for developing talent
 </li>
 <li>
 Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time
 
 
 </li>
 </ul>
 
 What Else Can You Expect
 
 
 
 <ul>
 <li>
 A fun, fast paced, and passionate environment
 </li>
 <li>
 Career advancement opportunities
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Referral program
 </li>
 <li>
 Free photos for friends and family
 
 
 </li>
 </ul>
 
 We Work Together to Win Together
 
 
 
 Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.
 
 
 Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company&rsquo;s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.
</div>

Souvenir Assistant Manager - Skydeck

Five Iron Golf

<div>
 
 Description
 
 
 
 Backed by Callaway Golf and Danny Meyer&rsquo;s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
 
 
 
 Assistant General Manager - Social
 
 works hand in hand with the GM - Social to provide all the fun that Five Iron Golf can offer. The AGM coaches our staff to deliver exceptional service, genuine, enlightened hospitality and delivers on the Five Iron promise of fun, memorable experiences people will want to share with family and friends!
 
 
 
 Responsibilities Include But Not Limited To The Following
 
 
 
 <ul>
 <li>
 Drive revenue in Simulator Rentals, Food and Beverage Sales and League sales
 </li>
 <li>
 Participate in the recruitment, hiring, and training of all staff
 </li>
 <li>
 Manage the onboarding and continued education of new hires
 </li>
 <li>
 Active evaluation of employee performance to ensure day-to-day business needs are met
 </li>
 <li>
 Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food &amp; beverage service, and social staff scheduling
 </li>
 <li>
 Set and manage above-and-beyond service standards for all staff
 </li>
 <li>
 Maintain extensive knowledge of all of our products, business lines and promotions
 </li>
 <li>
 Maintain an understanding of the P&amp;L of the location
 </li>
 <li>
 Support the efficient operation of the space by monitoring and reducing labor and other operating costs
 </li>
 <li>
 Assist in building relationships within the community and engaging in local marketing efforts
 </li>
 <li>
 Take pride and ownership of each Guest&rsquo;s enjoyment and fun at Five Iron Golf
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager
 </li>
 <li>
 Strong leadership ability and willingness to lead by example
 </li>
 <li>
 Exemplary communication, time management and organization skills
 </li>
 <li>
 Upbeat energy and enthusiasm and a positive attitude
 </li>
 <li>
 Ability to think on your feet and manage customer expectations
 </li>
 <li>
 Ability to work in a fast paced environment
 </li>
 <li>
 Availability to be present in the space on evenings, weekends and holidays
 </li>
 <li>
 Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
 </li>
 <li>
 Ability to obtain proper licensing and certifications for the location
 
 
 </li>
 </ul>
 
 Benefits (*applies to full-time employees):
 
 
 
 <ul>
 <li>
 Health, Dental, and Vision insurance*
 </li>
 <li>
 Long and Short Term Disability*
 </li>
 <li>
 Accident and Critical Illness Insurance*
 </li>
 <li>
 401K *
 </li>
 <li>
 Meals while working are included for free
 
 
 </li>
 </ul>
 Pay: $60K-70K/yr + bonus potential of up to 10K
 
 
 Job Type: Exempt, Full time
 
 
 Schedule: Nights and weekends required
 
 
 
 Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
 
</div>

Assistant General Manager - Food and Beverage

Evergreen Real Estate Group

<div>
 Position Title: Assistant Property Manager &ndash;Affordable
 
 
 Department: Property Management
 
 
 Reports To: Property Manager
 
 
 FLSA Status: Non-Exempt
 
 
 
 Position Summary
 
 
 
 The Assistant Property Manager is responsible for supporting the Property Manager in the day-to-day operations of affordable housing communities. This includes a range of functions such as leasing, resident support, regulatory compliance, rent collection, office administration, and coordination of maintenance and vendor services. While some Assistant Property Managers focus on compliance and recertifications, others may take on leasing or operational tasks based on site needs.
 
 
 
 Key Responsibilities
 
 
 
 
 Leadership &amp; Staff Support
 
 
 
 <ul>
 <li>
 Step into site leadership responsibilities when the Property Manager is unavailable.
 </li>
 <li>
 Provide support in onboarding, orienting, and training site staff.
 </li>
 <li>
 Foster a positive and efficient team environment through guidance, collaboration, and example-setting.
 </li>
 <li>
 Provide ongoing support and cross-training to staff to ensure leadership readiness and operational flexibility.
 
 
 </li>
 </ul>
 
 Resident Relations
 
 
 
 <ul>
 <li>
 Deliver responsive, courteous service to residents regarding inquiries, complaints, and maintenance needs.
 </li>
 <li>
 Assist in coordinating resident services, programming, or events.
 </li>
 <li>
 Assist with new resident orientations and maintain a welcoming site environment.
 </li>
 <li>
 Maintain respectful and productive relationships with Resident Council representatives and Social Services personnel (if applicable).
 
 
 </li>
 </ul>
 
 Compliance &amp; Regulatory Management
 
 
 
 <ul>
 <li>
 Ensure adherence to all federal, state, and municipal housing regulations including Fair Housing, ADA, and FCRA.
 </li>
 <li>
 Support certification, recertification, and interim processes based on site needs.
 </li>
 <li>
 Assist with documentation for HUD, LIHTC, and other funding programs as applicable.
 </li>
 <li>
 Remain familiar with the HUD 4350.3 Handbook; attend training as needed to remain current on compliance updates.
 </li>
 <li>
 Assist with preparation for MORs, file audits, and physical inspections.
 
 
 </li>
 </ul>
 
 Leasing &amp; Marketing
 
 
 
 <ul>
 <li>
 Show units and market the property to prospective residents.
 </li>
 <li>
 Assist with outreach efforts, maintenance of the waiting list, and implementation of the approved Resident Selection and Affirmative Fair Housing Marketing Plans.
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 <li>
 Conduct market surveys and shop competing properties as needed.
 
 
 </li>
 </ul>
 
 Financial &amp; Rent Administration
 
 
 
 <ul>
 <li>
 Collect and record rent payments, fees, and security deposits accurately and timely.
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 Prepare and deliver notices (late rent, lease violations, etc.) in coordination with the Property Manager.
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 Input accounts payable and submit required documentation to the corporate office.
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 Assist with tracking accounts receivable, subsidy receivables, and tenant ledgers.
 
 
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 </ul>
 
 Office &amp; Operations
 
 
 
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 <li>
 Respond to inquiries and manage office reception, phones, and front desk coverage.
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 Maintain accurate and organized records, including certifications, leases, vendor documentation, and correspondence.
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 <li>
 Support the coordination of vendor work, supply procurement, and staff maintenance schedules.
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 Enter maintenance requests into OneSite and follow up on work orders and unit turnovers.
 
 
 </li>
 </ul>
 
 Maintenance &amp; Property Oversight
 
 
 
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 <li>
 Conduct property and unit inspections as assigned.
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 <li>
 Monitor the condition of the building, common areas, and grounds; report issues promptly.
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 <li>
 Support emergency response and on-call duties when required.
 
 
 </li>
 </ul>
 Safety &amp; Risk Management
 
 
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 <li>
 Report all resident incidents, safety hazards, and work-related injuries immediately to the Property Manager.
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 <li>
 Assist in completing required safety checklists with the maintenance team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED required.
 </li>
 <li>
 1&ndash;3 years of experience in affordable housing, leasing, or site operations. Familiarity with HUD, LIHTC, or other compliance programs preferred.
 </li>
 <li>
 Good Moral Character
 
 
 </li>
 </ul>
 
 Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Required: Illinois Real Estate Licensee (or must obtain Illniis Residential Leasing License within 120 days of hire).
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 <li>
 Valid Driver&rsquo;s License and current auto insurance.
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 <li>
 Certified Occupancy Specialist (COS) or Tax Credit Certification preferred.
 </li>
 <li>
 ARM or CAM designation a plus.
 
 
 </li>
 </ul>
 
 Technical &amp; Other Requirements
 
 
 
 <ul>
 <li>
 Ability to work evenings, weekends, or emergencies as needed.
 </li>
 <li>
 Proficiency in OneSite property management software or equivalent.
 </li>
 <li>
 Knowledge of Microsoft Office (Word, Excel, Outlook, Teams).
 </li>
 <li>
 Strong math skills and ability to reconcile accounts.
 </li>
 <li>
 Ability to professionally interact with residents, vendors, owners, and regulatory staff.
 </li>
 <li>
 Must be adaptable, collaborative, and service-focused.
 </li>
 <li>
 Capable of inspecting buildings, apartments, and grounds.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 <ul>
 <li>
 Must be able to stand, walk, and sit for extended periods.
 </li>
 <li>
 Occasional climbing, balancing, stooping, kneeling, or lifting up to 25 pounds.
 </li>
 <li>
 Ability to access and inspect units, common areas, and mechanical spaces.
 </li>
 <li>
 Must have reliable transportation, a valid driver's license, active auto insurance, and a reliable personal vehicle for frequent travel.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
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 <li>
 Customer Focus &ndash; Delivers quality service; responds promptly and respectfully to resident needs.
 </li>
 <li>
 Communication &ndash; Listens well, communicates clearly both verbally and in writing, and presents professionally.
 </li>
 <li>
 Compliance Awareness &ndash; Understands and follows housing regulations; supports compliance documentation.
 </li>
 <li>
 Organizational Skills &ndash; Prioritizes tasks, maintains records, and works efficiently in a multi-tasked environment.
 </li>
 <li>
 Teamwork &ndash; Collaborates with others; supports cross-functional cooperation across site staff.
 </li>
 <li>
 Adaptability &ndash; Responds well to shifting priorities and learns quickly in a dynamic housing environment.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Frequently exposed to outdoor elements during inspections or emergencies.
 </li>
 <li>
 Occasionally exposed to fumes or cleaning chemicals.
 </li>
 <li>
 Moderate noise level in property office and surrounding areas.
 </li>
 </ul>
</div>

Assistant Property Manager - Affordable

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