operations manager

account manager (fulfillment) Jobs in Cairo

account manager (fulfillment)

area manager, fullfillment centre operations Jobs in Cairo

area manager, fullfillment centre operations

assistant category manager (fresh food) Jobs in Cairo

assistant category manager (fresh food)

assistant cost manager

assistant manager distribution center

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
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 Responsible for the operations of the DC end to -end operation: Staffing &amp; scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards.
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 Coordinating and supervising DC operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
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 Ensure efficient utilization of pickers with multi-tasking role in order to optimize UTRs.
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 Inbound &amp; Outbound Orders: Ensure proper stock in DCs (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment.
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 Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory.
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 Inbound receiving: Accurate receiving of orders as per policies &amp; SOP.
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 Outbound: Efficient and accurate picking and packing of Stores&rsquo; orders, as per SOP.
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 Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
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 To supervise assigned DC, ensure profitability, provide good service and ensure development of employees.
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 Managing DC personnel ensuring effective use of resources and meeting service level standards.
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 Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of DCs operations.
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 Ensuring implementation of actions pertinent to DC-related shrinkages.
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 Ensuring that equipment, infrastructure, etc. in DCs are used properly and, at all times, maintained in good condition.
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 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high-level service in both internal &amp; external side.
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 Discussing with the Country DC Manager DC&rsquo;s issues/problems and propose solutions.
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 Supervise all the maintenance internal activities and / third party suppliers.
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 Ensuring appropriate and safe use of material handling equipment.
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 Managing daily reports (loss &amp; gain, expiry date, dormant stock, in transit report, open inbound &amp; outbound)
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 5-7 years of experience in warehousing &amp; DC.
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 You are someone energized by the unknown and look forward to learning each day on the job.
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 Good communication skills, and always like to be hands-on with several tools.
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 Additionally, you have robust interpersonal and intercultural skills.
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 Language Skills: Very Good English would be highly advantageous.
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 Computer Skills: Computer Skills: Very Good in Excel, ERP system.
 </li>
 </ul>
</div>

Assistant Manager - Distribution Center

ELSEWEDY ELECTRIC

<div>
 &middot; Manage and develop a pool of Document Controllers (including Supervisors Document Controllers, Senior Document Controllers &amp; Document Controllers) in the projects for the effective implementation of project Document/ Drawing Control procedure.
 
 &middot; Evaluate the current Document Control work processes, and suggest process improvements/ development of new processes as required, in coordination with the Project Manager and Functional Department Head.
 
 &middot; Conduct training as required and provide coaching for document controllers and project staff, to ensure that the document control processes are fully understood within the project.
 
 &middot; Lead the resolution of all document control problems and issues.
 
 &middot; Manage a high volume of documents/ drawings effectively and ensure the smooth running of document control activities in the cost center/ project.
 
 &middot; Ensure that the required number of Document Controllers are available in the cost center/ project.
 
 &middot; Effectively monitor the implementation of Document/ Drawing Control procedure on a regular basis.
 
 &middot; Ensure that controlled copies of latest approved documents and drawings are distributed to the appropriate staff, subcontractors and suppliers as applicable.
 
 &middot; Maintain updated records of all approved documents and drawings and their distribution in a Document/ Drawing register &amp; the Electronic Document Management System, as applicable.
 
 &middot; Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.
 
 &middot; Participate in establishing document numbering system for the new project early stage.
</div>

Document Control Senior Specialist

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 Assistant Sales &amp; Catering Manager
 
 
 
 We&rsquo;re looking for a proactive and customer-focused Assistant Sales &amp; Catering Manager to support the execution of sales and catering strategies across our restaurant network. You&rsquo;ll help drive business growth by managing client relationships, coordinating catering operations, and supporting the delivery of sales targets.
 
 
 
 Key Responsibilities:
 
 
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 Support the development and execution of sales and catering plans
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 Assist in managing key client relationships and daily sales activities
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 Coordinate catering orders, logistics, and ensure timely service delivery
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 Help track sales performance, generate reports, and analyze trends
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 Contribute to customer engagement, satisfaction, and retention
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 Ensure execution of promotional campaigns and events
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 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, Sales, Marketing, or related field
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 5&ndash;7 years of experience in sales, catering, or hospitality
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 Strong coordination and client service skills
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 Attention to detail, with ability to manage multiple priorities
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 Excellent communication and organizational skills
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 </ul>
 
 
</div>

Assistant Sales & Catering Manager

Talaat Moustafa Group

<div>
 
 
 Job Description:
 
 
 
 
 
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 Evaluate, monitor, and assess third parties/vendors' services to ensure that standards as per SLAs are met, schedules are intact, and the shopping center of responsibility meets agreed-upon standards.
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 In conjunction with the Facility Management department conducts periodic inspections of all tenancies in accordance with the Shopping Centers' policies.
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 Generate and maintain an up-to-date daily report of all operational issues and summarize unresolved matters and high priorities to the Operations Manager.
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 Communicate tenant complaints to the Operations Manager and follow up to resolve raised issues.
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 Support the security department to ensure the shopping center and the car park traffic is managed in a manner that doesn't conflict with clients' shopping experiences.
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 In collaboration with the HSE Team, ensure that all safety standards are met, including store inspections, and that required HSE training for staff and tenants is in place.
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 Support Marketing and Customer Services in facilitating events and promotions.
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 Supervise all events and seasonal celebrations held at the mall.
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 Addressing shops with the violations required to be removed and follow up till raised violations are resolved.
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 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
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 BA in Business Administration, Management, or any related field.
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 3 to 5 years of experience as a Duty Manager in the Retail industry is a must.
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 Strong communication and leadership skills.
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 Willingness to work from alternate locations when needed.
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 Ability to work comfortably in a fast-paced environment.
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 Commitment to excellent customer service.
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 </ul>
</div>

Operations Supervisor- Shopping Centers

ELSEWEDY ELECTRIC T&D

<div>
 
 
 JOB DETAILS
 
 
 
 
 
 Job Title: Proposals Team Leader
 
 
 
 
 
 
 Sector/Business Line:
 
 
 ElSewedy Electric T&amp;D
 
 
 
 
 Department:
 
 
 Commercial
 
 
 
 
 Job Location:
 
 
 New Cairo.
 
 
 
 
 Accountabilities:
 
 
 
 <ul>
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 Attending Pre-BID Meetings.
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 Preparation of Site Survey Reports and review with Proposals Section Head.
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 Preparation of Material Breakdown and Quantity Estimation.
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 Responsible for Supplier Selection and Evaluation.
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 Follow Up Project Overall Status.
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 Responsible for Clarifications correspondence with Employer.
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 Final Review of Vendor Offers.
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 Final Review of Technical Proposals.
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 To ensure that all members are using the Department Document Format and keep the Server Updated on a Daily basis.
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 Manages the Relations and Workflow between the Senior Proposal Engineer and Proposals Engineer.
 </li>
 </ul>
 
 
 
 
 
 
 Direct Manager:
 
 
 Commercial Manager.
 
 
 
 
 
 -Technical competencies:
 
 
 
 
 
 &bull;Experience with Tendering Process Steps &amp; deliverables.
 
 
 &bull;Experience of Electrical System Components &amp; Functionality especially in the area of Transformer Substations, Transmission Lines &amp; Distribution Networks.
 
 
 
 
 
 -Qualifications:
 
 
 
 
 
 
 Education: Electrical Engineering Degree
 
 
 
 
 Years of Experience:
 
 7
 
 -10 Years in the Field of Bidding/Tendering for EPC Contracts.
 
 
 
 
 Language:
 
 
 English / French (Preferred)
 
 
 
 
</div>

Proposals Team Leader

The American University in Cairo

<div>
 
 Company Description
 
 
 
 The American University in Cairo (AUC) has a rich legacy that dates back 100 years. Founded in 1919 as an English-language university based on high standards of conduct and scholarship, AUC remains a vibrant institution that contributes to the intellectual growth, discipline, and character of the future leaders of Egypt and the region.
 
 
 AUC emphasizes a liberal arts education, with all undergraduate students studying a common set of courses in the humanities and the natural and social sciences as part of the University's Core Curriculum.
 
 
 The AUC Libraries contain the largest English-language research collection in the region and are an active and integral part of the University's pursuit of excellence in all academic and scholarly programs.
 
 
 Located in one of the most interesting and important cities in the world - at the nexus of Africa, the Middle East, Asia, and Europe, and the center of events of the Arab world - AUC is chartered and accredited in the United States and Egypt. AUC is an English-medium institution.
 
 
 
 Job Description
 
 
 
 The Department of Psychology welcomes applications for a full-time four-year position (assistant or associate professor ranking), with the possibility of renewal, in the field of Biopsychology/Neuroscience that is to begin Fall 2026. The candidate is expected to teach undergraduate and graduate courses related to physiological psychology, introductory and methods courses in psychology, behavioral neuroscience, as well as selected topics within the candidate's area of expertise. The candidate is expected to have an active research agenda and to pursue internal and external grant funding. The candidate is also expected to play an active role in departmental, school, and university service activities. An established record or potential for attracting research funding is desirable.
</div>

Assistant, Associate Professor in Biopsychology/Neuroscience

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Manage and lead a team of supervisors, team leads, and call center agents.
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 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
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 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
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 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
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 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
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 Handle escalations and complex customer issues as needed.
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 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
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 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
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 Proven ability to lead and develop high-performing teams.
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 Excellent communication, problem-solving, and decision-making skills.
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 Data-driven mindset with strong analytical skills.
 </li>
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 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
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 Lean Six Sigma or other process improvement certifications.
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 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
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 </ul>
</div>

Operations Manager

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