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assistant manager

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
 
 
 As an Assistant Manager of HR Operations, You Will&hellip;
 
 
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 Research, implement and administer all company benefit plans
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 Lead a team of 4-5 employees
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 Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
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 Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
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 Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
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 Prepare onboarding email templates for the employees
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 Stay up-to-date with innovative and creative ways of onboarding new employees
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 Strive for continuous improvements and work excellence on HR operational matters
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 Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
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 Oversee HR databases and internal software
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 Consult with line management providing HR guidance when appropriate
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 Analyze and monitor HR performance metrics and KPIs
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 Prepare periodic reports for management, as necessary and timely manner
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 Carry out tasks as assigned by the HR Senior Manager/Director
 
 
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 As an Assistant Manager of HR Operations, You Have&hellip;
 
 
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 3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
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 Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
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 Good understanding of general Human Resources policies and procedures
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 Strong knowledge of various employment/labor laws
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 Ability to maintain sensitive and confidential information
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 Excellent verbal and written communication skills
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 Ability to manage and handle multiple tasks
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 Exceptional attention to detail
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 Must be able to identify and resolve problems in a timely manner
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 Strong decision-making skills
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 </ul>
</div>

Assistant Manager, HR Operations

City Edge Developments

<div>
 
 
 Occupation Description
 
 
 
 The Customer Care Assistant Manager maintains an ongoing level of engagement with key customers, builds trusting relationships with clients, and protects the brand by maintaining a positive image. He/she provides the highest quality of services to CED&rsquo;s customers to achieve maximum satisfaction levels.
 
 
 
 
 
 
 Job Location
 
 
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 New Capital
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 Job Scope
 
 
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 Assist the Customer Care Manager and attend on his behalf the management meetings.
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 Coach and monitor all customer care team members.
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 Handle customer complaints, and provide appropriate solutions in compliance with the company&rsquo;s policy and procedures.
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 Meet walk-in escalated/complaining customers with minimum waiting time and enhance the overall customer experience.
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 Reply to customer calls, e-mails, and letters per the agreed SLAs.
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 Achieve customer satisfaction via professional handling, timely problem resolution, product knowledge, regular updates, and willingness to help.
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 Proactively share updates and build sustainable relationships of trust with customers through consistency and accurate sharing of information.
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 Conduct all necessary follow-ups with other departments on behalf of the customer to resolve their problem(s) / accommodate their request(s).
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 Report repeated complaints/areas of improvement/challenges facing the team to the management for their reference and relevant action.
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 Accurately update the customer&rsquo;s history/interactions and information on the system.
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 Provide regular updates to customers on the status of their escalations/cases/requests.
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 Escalate customer issues and report major problems.
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 Collect customer feedback (following given surveys).
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 Handle efficiently and on time, all tasks/cases assigned by the manager.
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 Provide accurate all needed reports and data to the manager.
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 Ensure proper documentation and filing of customers&rsquo; requests.
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 Attend daily/weekly/monthly staff meetings, and proactively raise issues for group discussions and information sharing.
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 Support the continuous enhancement of CED&rsquo;s database quality and enrichment by collaborating with internal (and external) partners.
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 Follow quality standards for customer and prospect data capture.
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 Analyze CED&rsquo;s customer behavior.
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 Handle complaints/escalation SRs related to the branch Customer Care team.
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 Handle on-floor escalation related to the branch Customer Care team.
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 Coordinate between other teams on the floor and the Customer Care team to finalize the customer request promptly.
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 Coordinate between the branch&rsquo;s Customer Care team members, i.e.: attendance, early leave, vacation, etc.
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 Present the required reports, related to the branch performance and walk-ins, as requested.
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 Education and Most Common Work Experience Requested
 
 
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 Bachelor&rsquo;s Degree in Marketing, Finance, Business, Engineering or equivalent.
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 7-12 years of related experience, preferably in the real estate industry.
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 Solid understanding and knowledge of any Customer Care &ldquo;ERP&rdquo; systems.
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</div>

Customer Care Assistant Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
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 Organize the transition to 3pl, manage relations, and secure Talabat with Egypt best practices.
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 Accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports
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 Managing stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC
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 Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts
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 Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization
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 Ability to provide solutions and initiatives to solve problems with stocks in the warehouse and stores
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 Guidance to store supervisors and admins to ensure smooth workflow
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 Works closely and guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.
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 Leading a team of 4 Demand planners
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</div>

Assistant Manager Demand Planning

Americana Restaurants

<div>
 
 Are you an Engineer who thrives on turning demand into executable MRP plans? Do you love dynamic environment, optimizing inventory, and driving data‑powered decisions?
 
 
 At Americana (Egypt), you&rsquo;ll own the planning cycle across local &amp; imported materials&mdash;aligning demand &amp; supply and partnering across Procurement, Logistics, Finance &amp; Operations to deliver OTIF excellence. You&rsquo;ll also level‑up our analytics&mdash;Power BI, Power Query, and automation tools&mdash;to unlock speed and precision.
 
 
 
 
 
 
 Requirements:
 
 
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 To ensure that strategic material planning processes are in place to enable operational and production continuity.
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 Takes a coordinating lead, working closely with internal and external parties to ensure supply of materials is in place to satisfy production requirements.
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 Deliver efficient, effective, and flexible solutions to meet production requirements. This role holds people and budgetary management responsibilities dependent on the size and structure of the organization.
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 Contribute to the creation and implementation of best practice MP&amp;L vision, strategy, policies, processes, and procedures to aid and improve operational performance.
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 Ensure that material scheduling strategy and processes are in place and work effectively to ensure material supply meets production requirements, whilst optimizing costs.
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 Collaborate with internal and external stakeholders to forecast, plan and facilitate on-time materials to the production line as and when required avoiding disruption to production.
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 Ensure that any Material Requirements Planning system (MRP) or IT system in place is effective and that data is accurate and up to date and resolve any issues as required Investigate and implement system enhancement initiatives.
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 Design, develop and implement processes and work with suppliers on continuous improvement initiatives.
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 You&rsquo;ll bring:
 
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 Engineering degree (Industrial/Mechanical or relevant)
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 5&ndash;8+ yrs in Supply Chain Planning with hands‑on MRP experience (Oracle Fusion or similar)
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 Leadership of planners; outstanding communication &amp; prioritization
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 Bonus: Power BI, Power Query, and automation (VBA/Python)
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</div>

Assistant Manager Supply Chain

<div>
 
 
 About the Company
 
 
 
 The Senior Lease Admin responsible of Maintaining the lease administration function in the applicable Market. and support function to the Real Estate team to manage effective controls, data accuracy &amp; tracking, maintaining an effective audit trail and effective lease signing aligned with Americana standards &amp; policies to meet the department goals.
 
 
 
 
 
 
 About the Role
 
 
 
 Responsibilities: Monitor and track the status of lease signing reported pipeline and forecasted signings monthly. Manage and monitor day-to-day activities within geographical area that supports the operations of the Portfolio Lease Administration Service Line.
 
 
 
 
 
 
 Responsibilities
 
 
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 Process Lease signing as per organizational objectives, &amp; SOP
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 Monitor and track the status of lease signing reported pipeline and forecasted signings monthly.
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 Monitor day-to-day activities within geographical area that supports the operations of the Portfolio Lease Administration Service Line
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 Follow up with the Landlord on the executed lease agreement &amp; required official documentation in a timely manner
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 Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines
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 Track critical dates (renewal options, kickouts, rights to terminate and expirations) for existing stores and generate and maintain several reports and weekly updates with respect to same.
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 Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of services performed
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 Ensure Americana standards are implemented, met, and maintained
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 Closely track and provide updates to the plan for securing NSOs.
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 Provide timely and accurate documentation and reporting
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 Collaborate on high profile projects that will require special attention and reporting
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 Draft and/or review lease amendments and termination agreements with respect to existing stores.
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 Ensured all lease agreements complied with Desired Lease Conditions (DLCs) set by the company by conducting detailed contract reviews and coordinating with Legal.
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 Identified and recommended amendments to contracts that posed compliance or financial risks.
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 Streamlined documentation through assigned System, making all leases transparent, traceable, and audit ready.
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 Update all related trackers needed by Administration Management.
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 Collaborated with real estate and finance teams to strengthen contract alignment and operational efficiency.
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 Qualifications
 
 
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 University Degree is mandatory.
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 Knowledge of Word, Excel, Access, and Power Point is essential3-5 years&rsquo; experience &ldquo;Prior leasing experience in tenant‑side, Knowledge of legal terms &amp; language of the lease.
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 Knowledge of legal terms &amp; language of the lease.
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 Experience of extensive Real Estate System Implementation projects.
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 Job Specific Skills
 
 
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 Excellent quality checking &amp; compliance skills
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 Ability to plan, organize and adapt in various situations to meet business objectives
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 Experience of ERP, CRM, TANGO, Real Estate System Implementation lease life cycle
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 Strong analytical abilities
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 We are committed to diversity and inclusivity in our hiring practices.
 
</div>

Assistant Manager Lease Admin

onebank

<div>
 
 
 Who we are?
 
 
 
 - onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
 
 
 -Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
 
 
 -Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 
 
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 Identify, assess, and mitigate IT-related risks impacting Bank operations, security, and compliance. Ensure potential threats to the Bank's technology infrastructure are proactively managed.
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 Safeguard IT systems to protect financial assets, customer trust, and regulatory compliance.
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 Contribute to Bank resilience, long-term growth, and operational integrity.
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 MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE
 
 
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 Bachelor&rsquo;s degree in information technology, Computer Science, Risk Management, or a related field
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 Professional certifications such as CRISC (Certified in Risk and Information Systems Control), CISM (Certified Information Security Manager), or CISSP (Certified Information Systems Security Professional).
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 Skills:
 
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 Strong analytical, problem-solving, and decision-making abilities.
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 Proficient in risk management tools and methodologies, with excellent communication and stakeholder management skills.
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 7- 10 years of experience in IT fields, IT risk management, Cybersecurity, Information security, and IT Audit.
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 Proven leadership experience in managing IT risk, compliance, and governance frameworks.
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 Extensive knowledge of risk management standards (e.g., ISO 27001, NIST) and regulatory requirements within the banking or financial services industry.
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 Job Duties &amp; Responsibilities
 
 
 
 
 
 
 1. Support the implementation and maintenance of the IT Risk Management framework to ensure technology risks are consistently identified, assessed, and monitored, by aligning with the bank&rsquo;s risk appetite, policies, and regulatory requirements.
 
 
 2. Perform comprehensive IT risk assessments /RCSAs across infrastructure, applications, and technology processes to identify control gaps and residual risks, ensuring appropriate mitigation actions are defined and tracked in coordination with IT , Information Security and cybersecurity teams.
 
 
 3. Monitor and analyze Key Risk Indicators (KRIs) and Key Control Indicators (KCIs) related to IT risks in order to detect emerging issues and control weaknesses, by leveraging risk dashboards and reporting tools.
 
 
 4. Review IT policies, procedures, and standards from a risk perspective to ensure alignment with regulatory requirements and internal governance expectations, by coordinating with relevant stakeholders and control owners.
 
 
 5. Track remediation plans and risk treatment actions to ensure timely closure of identified gaps and issues, by following up with responsible teams and escalating overdue or high-risk matters when necessary.
 
 
 6. Assess IT-related incidents, problems, and changes from a risk perspective to evaluate root causes, control effectiveness, and potential systemic risks, ensuring lessons learned are incorporated into the risk framework.
 
 
 7. Support internal and external audit engagements by providing risk-related documentation, evidence, and clarification, ensuring transparency and alignment with audit expectations.
 
 
 8. Promote IT risk awareness across technology and business teams by providing guidance on risk identification, control design, and risk ownership, fostering a strong risk culture within the organization.
 
 
 9. Prepare periodic IT risk reports and dashboards to provide management with clear visibility over the risk posture, key exposures, and mitigation progress, enabling informed decision-making.
 
</div>

IT Risk Assistant Manager

Al-Futtaim

<div>
 
 
 Job Requisition ID:
 
 175658
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The Assistant Projects Manager is a pivotal role responsible for the day-to-day planning, coordination, and execution of a diverse portfolio of projects within the shopping center. This includes tenant expansions, unit splits, new unit creation, mall refurbishments, and area renovations.
 
 
 
 What you will do:
 
 
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 Develop and maintain detailed project plans, schedules, and budgets for all assigned works. Coordinate interdependencies between multiple concurrent projects and the center's daily operations.
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 Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.
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 Directly manage relationships with tenant contractors and appointed vendors for fit-out, expansion, and renovation projects. Ensure all contractor activities comply with mall standards, regulations, and approved methodologies.
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 Ensure all projects have complete and approved documentation prior to commencement, including drawings, method statements, risk assessments, permits (NOCs), and insurance certificates. Maintain meticulous project files.
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 Conduct regular site inspections to monitor progress, quality of workmanship, and adherence to approved specifications. Proactively identify and resolve on-site issues.
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 Plan and execute all project works with a core focus on minimizing disruption to trading, customer experience, and center operations. Manage hoarding, signage, noise, and logistics effectively.
 </li>
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 Be the on-site champion for HSE standards. Ensure all work is carried out in strict compliance with center and local authority safety regulations. Conduct safety briefings and audits.
 </li>
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 Track project expenditures against budgets, review contractor payment applications, and report on financial status. Provide regular, clear progress updates to the Senior Operations Manager.
 </li>
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 Manage the project snagging and defect rectification process. Ensure successful operational handover of completed projects, including the submission of asbuilt drawings and operation &amp; maintenance manuals.
 </li>
 </ul>
 
 
 
 
 
 Required Skills to be successful:
 
 
 
 3-5 years&rsquo; relevant experience in a Shopping Centre/Mall/Real Estate especially with some background in Civil Defense Service would be highly advantageous.
 
 
 
 What equips you for the role:
 
 
 
 &bull; University Graduate in Engineering, Bilingual (English and Arabic speaking skills desirable)
 
 
 &bull; Architect or Civil Background is a Must.
 
 
 &bull; Experience in facility management, maintenance planning, and safety protocols
 
 
 &bull; Strong organizational, budgeting, and project management skills
 
 
 &bull; MBA in Management or related field is preferred. MBA &ndash; PMP &ndash; FMP
 
 
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
</div>

Assistant Manager - Projects | Asset Management | Real Estate

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