associate manager

assistant manager

senior associate quality consultant Jobs in Hyderabad

senior associate quality consultant

assistant quality assurance manager

Sobha Constructions

<div>
 
 
 Job Description
 
 
 
 
 Position:
 
 Assistant Manager &ndash; QAQC
 
 
 
 Department:
 
 Quality Assurance &amp; Quality Control
 
 
 
 Location:
 
 Project Site / Head Office (as applicable)
 
 
 
 Reporting To:
 
 QAQC Manager / Senior Manager &ndash; Quality
 
 
 
 Company:
 
 Sobha Constructions LLC
 
 
 
 Role Purpose
 
 
 
 The Assistant Manager &ndash; QAQC is responsible for supporting the implementation, monitoring, and continual improvement of quality management systems across construction projects, ensuring compliance with company standards, client specifications, and statutory regulations to deliver high-quality projects.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management &amp; Control
 
 
 <ul>
 <li>
 Assist in implementing and maintaining the QAQC system in line with ISO standards and Sobha quality benchmarks.
 </li>
 <li>
 Ensure compliance with approved Quality Assurance Plans (QAP), Method Statements, and Inspection &amp; Test Plans (ITPs).
 </li>
 <li>
 Monitor construction activities to ensure adherence to approved drawings, specifications, and quality standards.
 </li>
 <li>
 Coordinate inspections with consultants and clients and ensure timely closure of inspection observations.
 </li>
 </ul>
 
 
 Site Quality Assurance
 
 
 <ul>
 <li>
 Conduct regular site audits, quality inspections, and surveillance of ongoing works.
 </li>
 <li>
 Identify non-conformances (NCRs), analyze root causes, and ensure corrective and preventive actions are implemented.
 </li>
 <li>
 Monitor workmanship quality for civil, finishing, MEP, and structural works as applicable.
 </li>
 <li>
 Ensure proper control, testing, and approval of incoming materials.
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Review and maintain QAQC documentation including checklists, inspection reports, test results, and quality records.
 </li>
 <li>
 Prepare quality reports, dashboards, and monthly quality performance summaries.
 </li>
 <li>
 Ensure proper documentation and handover of quality records during project completion.
 </li>
 </ul>
 
 
 Coordination &amp; Training
 
 
 <ul>
 <li>
 Coordinate with project managers, engineers, subcontractors, and consultants on quality-related matters.
 </li>
 <li>
 Assist in training site teams and subcontractors on quality standards, procedures, and best practices.
 </li>
 <li>
 Promote a culture of quality and continuous improvement across project teams.
 </li>
 </ul>
 
 
 Compliance &amp; Audits
 
 
 <ul>
 <li>
 Support internal and external audits, including ISO and client audits.
 </li>
 <li>
 Ensure compliance with local authority regulations, statutory requirements, and safety standards related to quality.
 </li>
 <li>
 Participate in management reviews and continuous improvement initiatives.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Civil Engineering or related discipline.
 </li>
 <li>
 10+ years of relevant experience in QAQC within construction or real estate projects (preferably high-rise/residential projects).
 </li>
 <li>
 Experience working with reputed developers or EPC contractors is preferred.
 </li>
 <li>
 Knowledge of ISO 9001 Quality Management Systems.
 </li>
 </ul>
 
 
</div>

Assistant Quality Assurance Manager

Novartis India

<div>
 
 Summary
 
 
 
 Join Novartis as Manager, Study Governance and play a crucial role in maintaining and enhancing standards, policies, guidelines, processes, systems, and tools for Non-Interventional Studies (NIS), Registries, Investigator Initiated Trials (IITs), Investigator Initiated Research (IIR), Local Interventional Studies (LIS), and Research Collaborations (RCs). You will implement risk mitigation plans in close collaboration with Legal, Ethics Risk &amp; Compliance, Internal Audit, Quality Assurance, and Patient Safety, ensuring robust governance and continuous improvement across the organization.
 
 
 
 About The Role
 
 
 
 
 Manager Study Governance
 
 
 
 
 Location &ndash; Hyderabad Hybrid
 
 
 
 
 
 About The Role:
 
 
 
 
 Join Novartis as Manager, Study Governance and play a crucial role in maintaining and enhancing standards, policies, guidelines, processes, systems, and tools for Non-Interventional Studies (NIS), Registries, Investigator Initiated Trials (IITs), Investigator Initiated Research (IIR), Local Interventional Studies (LIS), and Research Collaborations (RCs). You will implement risk mitigation plans in close collaboration with Legal, Ethics Risk &amp; Compliance, Internal Audit, Quality Assurance, and Patient Safety, ensuring robust governance and continuous improvement across the organization.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Maintain and enhance Novartis standards and manage the development of internal and external policies, guidelines, procedures, systems, and tools for NIS, Registries, IITs, IIR, LIS, and RCs in line with international guidelines and regulations.
 </li>
 <li>
 Facilitate correct implementation of standards and tools at country organisations and global functions, providing enterprise-wide central governance and oversight.
 </li>
 <li>
 Actively contribute to continuous improvement for assigned processes, products, and services, participating in cross-functional projects to simplify and improve adherence.
 </li>
 <li>
 Demonstrate and act according to Novartis values and behaviours, supporting a culture of inspiration, curiosity, and self-awareness.
 </li>
 <li>
 Support the development and delivery of training for associates and management to ensure adherence to standards, promoting collaboration through education and learning opportunities.
 </li>
 <li>
 Identify quality and compliance risks for Novartis in assigned areas and establish mechanisms to mitigate these risks.
 </li>
 <li>
 Promote change management and support a culture of quality, compliance, and patient centricity, identifying opportunities for global/local alignment.
 </li>
 <li>
 Maintain and enhance internal controls to measure compliance, review audit outcomes, and support country self-assessments based on defined control matrices.
 </li>
 <li>
 Maintain effective communication channels with Novartis teams and present to management as requested.
 </li>
 <li>
 Support country organisations in setting up and executing corrective and preventive action plans in response to audit or inspection findings.
 
 
 </li>
 </ul>
 
 
 Commitment To Diversity &amp; Inclusion:
 
 
 
 
 We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
 
 
 
 
 Essential Requirements
 
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in science; Doctor of Medicine (M.D.) or Pharm D. is a plus.
 </li>
 <li>
 Approximately 5 years&rsquo; relevant work experience within clinical settings, public health, or the pharmaceutical industry (e.g., medical affairs, drug development, patient safety, quality, or compliance).
 </li>
 <li>
 Strong technical knowledge in governance areas relevant to the role.
 </li>
 <li>
 Excellent interpersonal skills, demonstrating collaboration, quality, and integrity; ability to bridge scientific and business experts.
 </li>
 <li>
 Experience working in matrix teams in global organisations and project teams.
 </li>
 <li>
 High learning agility, comfortable with complexity and diversity, and a strong interest in continuous improvement.
 </li>
 <li>
 Excellent communication skills across different audiences and organisational levels.
 </li>
 <li>
 Excellent English language skills, both written and spoken.
 
 
 </li>
 </ul>
 
 
 Desirable Requirements
 
 
 
 
 <ul>
 <li>
 External orientation and awareness of industry trends.
 </li>
 <li>
 Excellence in designing and continuously improving business processes to meet quality and compliance standards and simplify ways of working.
 
 
 </li>
 </ul>
 
 Why Novartis:
 
 Our purpose is to reimagine medicine to improve and extend people&rsquo;s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
 
 
 You&rsquo;ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
 
 
 
 
 Commitment To Diversity And Inclusion:
 
 
 
 
 Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
 
 
 Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
 
 
 
 Why Novartis:
 
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 
 
 
 Benefits and Rewards:
 
 Read our handbook to learn about all the ways we&rsquo;ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
</div>

Manager Study Governance

<div>
 Requisition Id: 1658117
 
 
 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
 
 
 
 The opportunity
 
 : Assistant Manager-Operations-HR-CBS - TAL - Talent Consulting - Hyderabad
 
 
 
 Operations :
 
 
 
 No Data Available
 
 
 
 CBS - TAL - Talent Consulting :
 
 
 
 At Talent team, we empower you to have a sense of purpose and opportunities that add value to your overall career experience at EY. The team works together across functions and service lines to build strategic solutions that support our strategy and employer value proposition (EVP).
 
 
 The team partners effectively with the business leaders, providing strategic talent advice to work in an integrated manner, leveraging solutions and best practices. The teams are responsible for enabling the business, driving the engagement of our people locally and bringing our strategy and EVP to life.
 
 
 The team includes workstreams like, Business Partnering, Talent Acquisition, Learning and Development, Mobility, Compensation and benefit and enabling functions like HR systems, Operations, People Data Reporting and Analytics. They also leverage our global strength and scalability to drive HR-related technology, projects and processes that allow EY to deliver against the changing requirements to enable success. The core focus of the team is to ensure an exceptional EY experience lasts a lifetime.
 
 
 
 Your Key Responsibilities
 
 
 
 
 Technical Excellence
 
 
 
 <ul>
 <li>
 Solid understanding of HR analytics to derive actionable insights for decision-making processes. Proficient in creating and maintaining Management Information System (MIS) reports that enhance operational efficiency. Experience in leveraging data to identify trends and develop strategies that align with business objectives. Ability to utilize consulting skills to engage with clients and stakeholders for HR operational improvements. Demonstrated expertise in analyzing workforce metrics to support talent management initiatives.
 
 
 </li>
 </ul>
 
 Skills And Attributes
 
 
 
 
 To qualify for the role you must have
 
 
 
 
 Qualification
 
 
 
 <ul>
 <li>
 Master of Business Administration
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 HR Operations (4+ years)
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.
 
 
 
 What We Offer
 
 
 
 Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.
 
 
 EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people&mdash;enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Join us in shaping the future with confidence. Apply Now
</div>

Assistant Manager - HR - Operations - CBS - TAL - Talent Consulting - Hyderabad

Experian

<div>
 
 Company Description
 
 
 
 Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
 
 
 We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
 
 
 We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
 
 
 
 Job Description
 
 
 
 
 Job description
 
 
 
 As a Client Delivery Analyst, you will be responsible for ensuring the successful delivery of products and
 
 
 services by coordinating across teams, managing timelines, and maintaining accurate, compliant,
 
 
 product data across multiple platforms. This role requires strong prioritization skills, attention to detail,
 
 
 and the ability to work in a fast-paced environment while maintaining excellent communication with
 
 
 clients and stakeholders.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Data Management: Schedule and execute data updates, ensuring all product information is
 
 
 </li>
 </ul>
 accurate and maintained to a high standard.
 
 
 <ul>
 <li>
 Compliance Assurance: Review product changes and verify that data meets compliance
 
 
 </li>
 </ul>
 regulations (FCA, GDPR, etc.).
 
 
 <ul>
 <li>
 Product Onboarding: Liaise with external lenders and third-party sites to facilitate smooth
 
 
 </li>
 </ul>
 onboarding of new products.
 
 
 <ul>
 <li>
 Project Coordination: Manage end-to-end delivery processes, ensuring products and services
 
 
 </li>
 </ul>
 are implemented accurately and on time.
 
 
 <ul>
 <li>
 Testing &amp; Quality Assurance: Conduct thorough testing of products and oversee sign-off
 
 
 </li>
 </ul>
 procedures to ensure compliance and quality standards are met.
 
 
 <ul>
 <li>
 Stakeholder Communication: Provide clear, timely updates to clients and internal teams on
 
 
 </li>
 </ul>
 delivery progress and onboarding status.
 
 
 <ul>
 <li>
 Compliance &amp; Governance: Ensure all deliverables adhere to regulatory requirements (FCA,
 
 
 </li>
 </ul>
 GDPR, etc.) and internal standards.
 
 
 <ul>
 <li>
 Prioritization &amp; Planning: Effectively prioritize tasks and manage competing deadlines in a
 
 
 </li>
 </ul>
 dynamic, fast-paced environment.
 
 
 <ul>
 <li>
 Cross-Team Collaboration: Work closely with multiple teams, including Commercial,
 
 
 </li>
 </ul>
 Compliance, and QA, to ensure smooth delivery.
 
 
 <ul>
 <li>
 Agile Practices: Contribute to an Agile working environment, adapting to changing priorities and
 
 
 </li>
 </ul>
 supporting team goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-5yrs of relevant experience
 </li>
 <li>
 Strong attention to detail and commitment to quality
 </li>
 <li>
 Proven ability to prioritize tasks and manage multiple projects simultaneously.
 </li>
 <li>
 Excellent client communication and stakeholder management skills.
 </li>
 <li>
 Ability to work effectively in a fast-paced, deadline-driven environment.
 </li>
 <li>
 Experience with testing and quality assurance processes.
 </li>
 <li>
 Familiarity with compliance regulations (FCA, GDPR) preferred.
 </li>
 <li>
 Collaborative mindset with experience in Agile methodologies
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
 
 
 Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
</div>

Data Admin

Concentrix

<div>
 
 Job Title- Assistant Manager/Deputy Manager HRBP
 
 
 
 
 
 
 
 The Role:
 
 
 
 
 
 
 
 The People Solutions Generalist II is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent, and performance management.
 
 
 &bull; Provide consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation.
 
 
 &bull; Receive, process, and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary.
 
 
 &bull; Partner with stakeholders to develop and support proactive Human Resources solutions in alignment with the organization's overall strategies.
 
 
 &bull; Conducting initial orientation to newly hired or newly promoted employees and other HR learning sessions.
 
 
 &bull; Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws
 
 
 &bull; Collect, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making; develop clear visuals to communicate findings.
 
 
 &bull; Prepare documentary requirements for HR Partners handling labour-related cases, as necessary.
 
 
 &bull; Review Human Resources trends in the market and assist with execution of changes and improvements.
 
 
 &bull; Communicate and reinforce the Company's values, philosophies, and Leadership Behaviour to assist in development of a high performing organization.
 
 
 
</div>

Human Resources Business Partner

GMR Hyderabad International Airport Ltd

<div>
 
 Job Purpose
 
 
 
 The position is crucial for ensuring the integrity and effectiveness of the Feedback Management System, which is vital for maintaining high customer satisfaction. By managing customer issues throughout their lifecycle, maintaining accurate correspondence data, and understanding customer needs, this role directly contributes to enhancing the overall customer experience. Additionally, the position involves executing surveys to capture the Voice of the Customer, developing problem-solving methodologies, and driving process improvements. Collaboration with stakeholders and adherence to ISO standards ensures a customer-focused approach that aligns with the organization's mission to create lifetime customers and deliver consistent, high-quality service.
 
 
 
 ORGANISATION CHART
 
 
 
 Head - Passenger Experience / CPEO --&gt; Associate Manager- Passenger Experience
 
 
 
 Key Accountabilities
 
 
 
 Responsibilities Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 To keep track of All departmental MIS and update it on periodic basis/as and when required
 </li>
 <li>
 MIS up to date
 
 
 </li>
 </ul>
 
 Aesthetics &amp; Branding Standardization
 
 
 
 <ul>
 <li>
 Undertake daily/scheduled audits and support Manager-Pax EX in collation of findings
 </li>
 <li>
 Update observation status in the tracker periodically.
 </li>
 <li>
 Daily/scheduled walkthrough Reports
 </li>
 <li>
 Audit Trackers
 
 
 </li>
 </ul>
 Event &amp; D&eacute;cor Management
 
 
 
 Support Head- Pax Experience In Below
 
 
 
 <ul>
 <li>
 Ensure smooth execution of planned passenger experience events and airport decor as per the annual event calendar.
 </li>
 <li>
 Coordinate with Corporate Communication/ BD-Non Aero Team for Events and D&eacute;cor Management for passenger engagement
 </li>
 <li>
 Ensure on ground coordination with various stakeholders for d&eacute;cor and events for material movement, tool permit, safety clearances, work permits etc.
 </li>
 <li>
 Ensure the safety norms adherence while execution of events and decors
 </li>
 <li>
 Build a database for event management companies and ensure the highest quality of execution in close coordination with the vendor for Brand enhancement and passenger appreciations.
 </li>
 <li>
 Ensure smooth execution of planned passenger experience events and
 </li>
 <li>
 Adherence to the event Calendar
 </li>
 <li>
 Seamless Execution of events
 
 
 </li>
 </ul>
 
 Passenger Journey Mapping And Experience Enhancement
 
 
 
 <ul>
 <li>
 Observe gaps in current service delivery mechanism, review passenger requirements based on VOC (voice of Passengers), compare VOC vs VOB (Voice of Business) and infrastructure requirements to meet passenger expectations.
 </li>
 <li>
 Must have Balance of Technology and Human Touch points.
 
 
 </li>
 </ul>
 Interact with Passengers during the full life cycle of the passenger Experience journey to ensure a positive Passenger experience.
 
 
 <ul>
 <li>
 Journey Mapping Tracker
 
 
 </li>
 </ul>
 
 Admin/ Misc Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.
 </li>
 <li>
 Keep a record of all MIS and departmental Documentation.
 </li>
 <li>
 Undertake any other miscellaneous requirements of the department
 </li>
 <li>
 Timely PR/PO
 </li>
 <li>
 No pending invoices
 </li>
 <li>
 MIS up to date
 
 
 </li>
 </ul>
 Safety &ndash;
 
 
 <ul>
 <li>
 Ensure safety is incorporated in all processes, initiatives
 </li>
 <li>
 Ensure safety is incorporated, monitored and managed in vendor contracts
 </li>
 <li>
 Ongoing
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 Responsibilities Key Performance Indicators (KPIs)
 
 Vendor Management (PR to Payment):
 
 
 
 <ul>
 <li>
 Ensure all PR /PO are executed within set timeframes by internal coordination with Procurement, Finance, MAG etc.
 </li>
 <li>
 Ensure vendor bills are submitted in a timely manner.
 </li>
 <li>
 Follow up vendor payments are made in a timely manner, ensuring departmental clearance of all invoices.
 </li>
 <li>
 Keep departmental AOP data and expenses data updated.
 </li>
 <li>
 Monitor SAP entries.
 </li>
 <li>
 Timely PR/PO
 </li>
 <li>
 No pending invoices Admin/ Misc Responsibilities:
 </li>
 <li>
 Support/Assist Manager- Pax Ex to Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.
 </li>
 <li>
 Keep a record of all MIS and departmental Documentation.
 </li>
 <li>
 Undertake any other miscellaneous requirements of the department.
 </li>
 <li>
 Keep track of All departmental MIS and update it on periodic basis/as and when required.
 </li>
 <li>
 Up to date MIS Safety:
 </li>
 <li>
 Ensure safety is incorporated in all processes, initiatives.
 </li>
 <li>
 Ensure safety is incorporated, monitored, and managed in vendor contracts.
 
 
 </li>
 </ul>
 
 EXTERNAL INTERACTIONS
 
 
 
 <ul>
 <li>
 Coordinate with various Stakeholders like CISF, RAXA, concessionaires etc. for passenger experience initiatives /decors
 </li>
 <li>
 Coordination with External Vendors for events &amp; D&eacute;cor
 
 
 </li>
 </ul>
 Service Providers
 
 
 
 INTERNAL INTERACTIONS
 
 
 
 Coordination with internal departments like Operations, Business Development, SPG and Finance for PR/PO and invoice clearances
 
 
 
 FINANCIAL DIMENSIONS
 
 
 
 <ul>
 <li>
 Invoicing
 </li>
 <li>
 PR/PO SAP Process
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Will be coordinating with GHIAL employees and outsourced employees
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Any bachelor&rsquo;s degree (Preferably Hospitality)
 </li>
 <li>
 Event management
 </li>
 <li>
 Knowledge of SAP modules
 </li>
 <li>
 Exposure to project Management will be an added advantage
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8-12 years of relevant experience
 </li>
 <li>
 Having a fair understanding of event management and d&eacute;cor
 </li>
 <li>
 Fair understanding of MS office
 </li>
 <li>
 Experience in the Airport Sector/ Airlines/Retail will be an added advantage.
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Quality Assurance (Practitioner)
 </li>
 <li>
 Brand Management, Aesthetics and Standardization (Practitioner)
 </li>
 <li>
 Information Management and Analysis (Practitioner)
 </li>
 <li>
 Regulatory, Compliance and Audit frameworks Knowledge (Practitioner)
 </li>
 <li>
 Passenger Journey Mapping (Practitioner)
 </li>
 <li>
 Passenger Insights (Practitioner)
 </li>
 <li>
 Safety Management (Practitioner)
 </li>
 </ul>
</div>

Associate Manager Passenger Experience

Tech Mahindra

<div>
 
 Tech Mahindra is seeking an Account Manager - Hi-Tech/Hyper-scalers Vertical. He/She will be responsible for all client interfaces within the assigned account scope. He/She works together with their manager (IBG/IBU Heads) to build an account plan and is responsible for client management based on the account plan.
 
 
 
 
 
 
 Responsibilities/KRAs (but not limited to):
 
 
 
 &bull; Lead the named account penetration strategy, business development efforts and solution initiatives.
 
 
 &bull; Implementing best practices for positive customer engagement &amp; long-term relationships.
 
 
 &bull; Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.
 
 
 &bull; Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
 
 
 &bull; Leverage (any) past relationships and references in named accounts helping in qualified lead generation.
 
 
 &bull; Take a consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities.
 
 
 &bull; Opportunity identification based on named account market inputs, validation and qualification of opportunities with the solution teams.
 
 
 &bull; Ensure all customer touch points are handled as planned-onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedback, etc.
 
 
 &bull; Handle any customer escalations from initiation through resolution.
 
 
 
 
 
 
 Qualifications:
 
 
 
 BA/BS/Master&rsquo;s degree Finance, Business Administration or other degrees with
 
 
 relevant sales background.
 
 
 
 
 
 
 Required Skills:
 
 
 
 &bull; Must have good customer focus and communication skills.
 
 
 &bull; Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients.
 
 
 &bull; 10-15 years of experience, including 6+ years of experience in managing multiple customer engagements.
 
 
 &bull; Good knowledge in Hi-Tech/ISV/Hyper-scalers domain.
 
 
 &bull; Previous experience in client relationship management, in IT consulting.
 
 
 &bull; Experience of growing small engagements into large long-term relationships.
 
 
 &bull; Good knowledge of the latest technologies.
 
 
 &bull; Exhibit strong business insight, show executive presence and outstanding judgment.
 
 
 &bull; Entrepreneurial spirit, &lsquo;get-the-job-done&rsquo; attitude, professionalism and team-player.
 
</div>

Account Manager - Hi-Tech

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