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assistant manager - sales Jobs in Hyderabad

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assistant manager\manager

associate manager sales quality Jobs in Hyderabad

associate manager sales quality

sales manager

associate manager

PepsiCo

<div>
 
 Overview
 
 
 
 NRM strategy Playbook - Associate plays a pivotal role in our organization, with a primary focus on brand ladder and price pack architecture analysis, Mix Management and Promo Strategy. This role encompasses a range of responsibilities related to optimizing our product and pricing strategies to maximize brand equity, profitability, and consumer engagement.
 
 
 Key responsibilities of the Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate include:
 
 
 <ul>
 <li>
 Conducting in-depth market research and data analysis to identify and evaluate brand positioning / price pack architecture opportunities
 </li>
 <li>
 Analyzing consumer behavior and preferences to gain insights into how our brand ladder / pricing strategies impact purchasing decisions
 </li>
 <li>
 Developing and refining brand ladder and PPA models and methodologies to streamline decision-making / enhance operational efficiency
 </li>
 <li>
 Collaborating with cross-functional teams to ensure that our brand and pricing strategies align with overarching business objectives and regulatory requirements
 </li>
 <li>
 Utilizing data-driven insights to enhance the overall consumer experience and perception of our brands and pricing structures
 </li>
 <li>
 Contributing to the long-term brand and pricing strategy of the organization, actively participating in the creation of innovative approaches to optimize brand equity and profitability
 
 
 </li>
 </ul>
 The Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate leverages advanced analytical skills and tools to shape our brand and pricing strategies, ensuring they are aligned with our strategic goals, compliance standards, and customer satisfaction objectives
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Perform advanced analytics using Tableau/Power BI and develop predictive models, regression modeling, price elasticity analysis, and promotion optimization to extract actionable insights from data
 </li>
 <li>
 Collaborate on sector NRM strategic projects, such as promotions optimization, terms priorities, competitor benchmarking, and Price Pack Architecture (PPA) initiatives, to drive revenue realization
 </li>
 <li>
 Conduct statistical and trend analysis to identify market opportunities, highlight sector strengths, and provide recommended corrective actions to enhance performance
 </li>
 <li>
 Monitor existing KPI metrics, develop new relevant metrics, and identify correlations and root causes to support data-driven decision-making
 </li>
 <li>
 Design and build visualization dashboards to accelerate information-to-action at scale, enabling easy access to critical insights for various stakeholders
 </li>
 <li>
 Develop programs, methodologies, and reports for analyzing and presenting data, making data-driven insights accessible and actionable
 </li>
 <li>
 Ensure the timely and accurate submission of reports and data to the Revenue Management teams in line with agreed Service Level Agreements (SLA)
 </li>
 <li>
 Improve the utility of operational and performance data within various teams, supporting Business Intelligence (BI), reporting, analysis, and insights efforts
 </li>
 <li>
 Assist the GBS Commercial lead in developing an ongoing training and capability plan for COE associates, ensuring continuous growth and expertise development within the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Broader data analysis capabilities. Previous experience in Consumer Insights, Key account Management, Trade Marketing or CPG consulting
 </li>
 <li>
 Experience in pricing and promotions management, demonstrating a deep understanding of pricing strategies, market dynamics, and consumer behavior
 </li>
 <li>
 Proven experience working in the Fast-Moving Consumer Goods (FMCG) sector with a strong understanding of business processes related to Revenue Management, including promotions, pricing, and sales
 </li>
 <li>
 Excellent visualisation skills with the ability to translate complex data into actionable solutions and processes, enabling data-driven decision-making
 </li>
 <li>
 Advanced proficiency in Microsoft Excel and a strong command of PowerPoint, with the ability to quickly learn various in-house software applications for data analysis and reporting
 </li>
 <li>
 Working knowledge of Power BI software is added advantage
 </li>
 <li>
 Ability to function effectively in a team environment and collaborate with individuals across the organization, as pricing and promotions strategies often require cross-functional teamwork
 </li>
 <li>
 Good verbal and written communication skills to effectively interact with stakeholders and present findings and recommendations in a clear and compelling manner
 </li>
 </ul>
</div>

Associate Manager

NxtWave

<div>
 
 
 Job Title:
 
 Senior Associate - Litigation / Assistant Manager - Litigation / Manager - Litigation
 
 
 
 Company:
 
 NxtWave Disruptive Technologies Private Limited (&ldquo;NxtWave&rdquo;)
 
 
 
 Location:
 
 Hyderabad, Telangana
 
 
 
 Position Type:
 
 Full time Employment
 
 
 
 Role Overview:
 
 As a Legal Associate / Senior Legal Associate at NxtWave, you will gain hands-on experience in the legal and compliance domains, working closely with our legal team to ensure that the company&rsquo;s operations align with all applicable laws and regulations. This role is ideal for law students in their final year or recent graduates who are eager to learn and apply their knowledge in a fast-paced tech environment.
 
 
 
 Key Responsibilities:
 
 
 
 
 Contract Management &amp; Legal Documentation:
 
 
 <ul>
 <li>
 Assist in reviewing, drafting, and negotiating contracts with clients, vendors, and other stakeholders, ensuring alignment with relevant laws and regulations.
 </li>
 <li>
 Conduct legal research and support the preparation of briefs and reports.
 </li>
 <li>
 Collaborate with internal stakeholders to mitigate contractual risks and optimize terms that protect the organization&rsquo;s interests.
 </li>
 </ul>
 
 
 Compliance:
 
 
 <ul>
 <li>
 Assist in monitoring and ensuring compliance with all applicable laws, regulations, and industry standards.
 </li>
 <li>
 Stay updated on legal developments, assess their impact, and provide guidance to the organization.
 </li>
 <li>
 Assist in responding to regulatory inquiries and audits.
 </li>
 <li>
 Collaborate with different departments to ensure company-wide compliance with legal and regulatory requirements.
 </li>
 <li>
 Manage and maintain the company's statutory registers and records.
 </li>
 <li>
 Organize board and committee meetings, ensuring compliance with statutory and regulatory requirements.
 </li>
 <li>
 Handle filings with regulatory authorities, including annual returns and other statutory submissions.
 </li>
 </ul>
 
 
 Corporate Governance:
 
 
 <ul>
 <li>
 Support the legal team in corporate governance matters, including board resolutions, meeting minutes, and regulatory filings.
 </li>
 <li>
 Ensure proper maintenance of corporate records and documentation.
 </li>
 </ul>
 
 
 Risk Mitigation:
 
 
 <ul>
 <li>
 Assist in identifying potential legal and regulatory risks, proactively assess their impact on the organization, and implement effective risk mitigation strategies.
 </li>
 </ul>
 
 
 Processes and Communications:
 
 
 <ul>
 <li>
 Assist in executing legal and compliance tasks efficiently and in line with best practices.
 </li>
 <li>
 Provide support in drafting legal documents and maintain clear communication within the legal team and other departments.
 </li>
 <li>
 Help bridge communication between the legal team and other departments, ensuring that legal considerations are understood and incorporated into the company&rsquo;s broader operations.
 </li>
 <li>
 Organize and document meetings related to legal and compliance issues.
 </li>
 </ul>
 
 
 General Support:
 
 
 <ul>
 <li>
 Provide general legal support to the legal and compliance team.
 </li>
 <li>
 Participate in team meetings, brainstorming sessions, and other collaborative efforts.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2+ years of experience for Senior Associate and 1+ years of in-house experience for Legal Associate
 </li>
 <li>
 Completed a Bachelor&rsquo;s or Master&rsquo;s degree in Law (LLB/LLM).
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong understanding of legal principles and concepts, particularly in contract law and compliance.
 </li>
 <li>
 Excellent research, writing, and analytical skills.
 </li>
 <li>
 Attention to detail and ability to work independently.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to document and streamline legal processes.
 </li>
 <li>
 Exceptional analytical and problem-solving abilities.
 </li>
 </ul>
 
 
 Application:
 
 If you are a highly motivated legal professional with a passion for compliance, company secretarial responsibilities, and a track record of excellence, we encourage you to apply for this exciting opportunity.
 
</div>

Litigation Associate / Manager

<div>
 
 
 Associate Manager - Sales Quality
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a highly skilled and detail-oriented
 
 Associate Manager - Sales Quality
 
 to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive feedback, and ensuring the team's daily, weekly, and monthly audit targets are met. You will be a key contributor to our strategic goals, leveraging your deep-dive insights to help train and refine our revolutionary AI auditing tool.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Project Leadership:
 
 Take ownership of end-to-end sales audit projects. This includes developing audit plans, overseeing the execution of call audits, and ensuring timely delivery of high-quality reports.
 </li>
 <li>
 
 Team Guidance &amp; Mentorship:
 
 Act as a mentor and direct point of contact for a small team of Sales Quality Analysts. Provide hands-on training, feedback, and support to ensure their professional growth and development.
 </li>
 <li>
 
 Meticulous Call Auditing:
 
 Meticulously listen to and audit a significant volume of recorded sales calls, maintaining the gold standard for quality and compliance.
 </li>
 <li>
 
 Stakeholder &amp; Product Collaboration:
 
 Act as the primary liaison between the Sales Quality team and key stakeholders, including Sales Leadership and Product Management. Translate quality insights into clear requirements and feedback for the AI tool's development.
 </li>
 <li>
 
 Operational Excellence:
 
 Ensure the efficient and accurate execution of the team's daily, weekly, and monthly audit targets. Drive the transition from a manual to a semi-automated, AI-supervised auditing process.
 </li>
 <li>
 
 Data-Driven Insights:
 
 Analyze audit data and scores to identify trends, pinpoint areas for agent improvement, and provide strategic insights to the Manager.
 </li>
 <li>
 
 AI Tool Development:
 
 Serve as a key Subject Matter Expert (SME) for the Product team. Provide structured feedback, real-world examples, and nuanced insights to help train and refine the AI auditing tool.
 </li>
 <li>
 
 Process Excellence:
 
 Contribute to the continuous refinement of the quality scorecard and auditing framework to ensure it aligns with evolving business goals.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 2+ years of experience in a sales/pre-sales quality assurance, contact center quality auditing, or a similar role.
 </li>
 <li>
 Proven experience in a team lead or senior analyst role, with a track record of mentoring junior team members.
 </li>
 <li>
 Exceptional attention to detail and a highly analytical mindset. You should be able to identify subtle details in a conversation and connect them to larger trends.
 </li>
 <li>
 Strong communication and collaboration skills to effectively work with both your team and cross-functional stakeholders.
 </li>
 <li>
 A deep curiosity and passion for leveraging technology and AI to drive operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Other Work Profile:
 
 
 <ul>
 <li>
 
 Working Days:
 
 6 (Sunday Off)
 </li>
 <li>
 
 Work Mode:
 
 Work-from-Office, Hyderabad
 </li>
 <li>
 
 Compensation:
 
 As per industry standards
 </li>
 </ul>
 
 
 
</div>

Associate Manager Sales Quality

Amazon

<div>
 
 Description
 
 
 
 This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies &amp; Robotics teams by enabling automation, which includes real-time &amp; offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy.
 
 
 An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
 
 
 Key job responsibilities
 
 
 The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours&rsquo; time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair &amp; sufficient lighting (2) workspace / work related data shouldn&rsquo;t be accessed by anyone other than employee
 
 
 
 The Candidate Is Expected To Demonstrate
 
 
 
 <ul>
 <li>
 Willingness to work in Non-tech role for contract duration of 6 months
 </li>
 <li>
 Ability to audit image/video/text based Jobs
 </li>
 <li>
 Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention &amp; focus on screen
 </li>
 <li>
 Willingness to work on incremental targets/goals on quality &amp; productivity
 </li>
 <li>
 Fast Pace of implementation &amp; consistent performance
 </li>
 <li>
 Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
 </li>
 <li>
 Readiness to come to office for few days (when required, applicable for associates working from home)
 </li>
 <li>
 Willing to switch ON laptop camera while on virtual meetings.
 
 
 </li>
 </ul>
 A day in the life
 
 
 Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon&rsquo;s work policy.
 
 
 Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion.
 
 
 
 About The Team
 
 
 
 Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Maharashtra - D80
 
 
 Job ID: A2946953
</div>

Associate, ML Data Operations, GO-AI Operations

Hilton

<div>
 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
 
 
 If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
 
 
 The Human Resources Associate assists the Human Resources department by fulfilling various Human Resources functions including, Recruitment and selection, Training &amp; Development, Remuneration, Administration and Reward &amp; Recognition.
 
 
 
 What will I be doing?
 
 
 
 As the Human Resources Associate, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Answer and take notes of any calls, giving feedback as necessary and attending to visitors to the HR office.
 </li>
 <li>
 Handle the check in / out process for Level 5 and below team members.
 </li>
 <li>
 Assist with HR office documentation management and approval submission processes.
 </li>
 <li>
 Monitor the usage of stationery and printing materials in the office.
 </li>
 <li>
 Responsible for HR office stationery procurement and delivery.
 </li>
 <li>
 Participate in meetings, take meeting minutes and assist to tracking the follow up status as per request.
 </li>
 <li>
 Positively communicate with team members, join communication meetings to listen to team members&rsquo; voice and reply appropriately, promptly sharing any information, suggestions and comments with the HR leaders.
 </li>
 <li>
 Responsible for the prompt posting and updating of other information in back of house.
 </li>
 <li>
 Assist with dormitory and locker routine management, such as beds allocation, and check in / out procedures.
 </li>
 <li>
 Coordinate team member activities.
 </li>
 <li>
 Design posters, write articles and make other collaterals for HR related activities
 </li>
 <li>
 Assist other HR team members in daily work, such as prepare for training, update the HRLink information, process social insurance monthly payments, etc.
 </li>
 <li>
 Coordinate and enhance hotel team members&rsquo; grooming and ensure proper behaviours according to hotel policies.
 </li>
 <li>
 Ensure that staff facilities and areas, such as the knowledge room, recreation room, etc., are in good condition.
 </li>
 <li>
 Adhere to the hotel&rsquo;s security and emergency policies and procedures, ensuring that all team members have a complete understanding of and adhere to the hotel&rsquo;s team member rules and regulations.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities as assigned.
 </li>
 <li>
 The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Human Resources Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Associate degree and above.
 </li>
 <li>
 1-2 years of experience in a similar capacity with international chain hotels.
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 Familiar with computer office software.
 </li>
 <li>
 Possess basic knowledge of labour laws and regulations.
 </li>
 <li>
 Team player who is open minded and easy going.
 </li>
 <li>
 Willing to take challenges and accept new assignments.
 </li>
 <li>
 Fluent in written and spoken English to meet business needs
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Hyderabad Genome Valley Resort and Spa
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

HR Associate

<div>
 
 
 About NxtWave:
 
 
 
 
 
 
 NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs.
 
 
 
 
 
 By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention and greater outcomes.
 
 
 
 
 
 NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur).
 
 
 
 
 
 NxtWave now has paid subscribers from 450+ districts across India who have spent 500 million minutes on its learning platform so far. In the last 12 months, NxtWave learners have been hired by 700+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, IBM, Bank of America, Deloitte and more.
 
 
 
 
 
 We're growing fast and we need your talent, skills, and passion.
 
 
 
 
 
 Know more about NxtWave: https://www.ccbp.in
 
 
 
 
 
 Read more about us in the news - Economic Times | The Hindu | Yourstory | VCCircle
 
 
 
 
 
 
 Who are we looking for?
 
 
 <ul>
 <li>
 Minimum 5+ years of experience in sales/Pre-sales - Ed tech
 </li>
 <li>
 Proven experience of 3+ years in managing &amp; heading Sales/Pre-Sales teams
 </li>
 <li>
 People with a systematic approach to building sales funnels, tracking feedback, prioritizing tasks, and consistently exceeding targets within the deadlines
 </li>
 <li>
 A sales mindset, to effectively communicate NxtWave's offerings to its prospective learners and achieve revenue targets
 </li>
 <li>
 An individual with excellent communication skills (written and verbal), interpersonal abilities, and presentation skills.
 </li>
 <li>
 Passion for delivering the highest levels of customer service at all times
 </li>
 <li>
 Highly Dedicated Individuals who are hardworking and with extreme determination
 </li>
 <li>
 People with a strong sense of empathy and great patience
 </li>
 <li>
 Sales Experience with the EdTech domain is an additional advantage
 </li>
 </ul>
 
 
 You're ideal for this role, if:
 
 
 <ul>
 <li>
 You can manage a team of Business Development Managers who would in turn have a team of Business Development Associates who would guide students with their career decisions
 </li>
 <li>
 You can instil empathy in your team to effectively communicate about high-paying Career opportunities to prospective learners and drive sales-qualified leads
 </li>
 <li>
 You've proven experience in driving the outcomes from a Pre-Sales/Sales team in achieving targets
 </li>
 <li>
 You're looking to work in the environment of a high-growth startup
 </li>
 <li>
 You're looking for a senior managerial role where you also find meaning in your work
 </li>
 </ul>
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Directly responsible for the performance &amp; growth of 5+ Manager-level &amp; 50+ Associates-level Pre-Sales executives
 </li>
 <li>
 Lead team of Business Development Managers &amp; Associates to achieve a given sales-qualified leads target
 </li>
 <li>
 Continuously monitor and train the team to improve performance and qualification rate
 </li>
 <li>
 Counselling learning prospects, offering career advice, and providing a sense of how CCBP 4.0 Programs can accelerate their career
 </li>
 <li>
 Taking responsibility for ensuring the entire Pre-Sales closing life cycle for your assigned Pre-Sales Team. Outbound calls, follow-ups, lead qualification, and management fall under this category.
 </li>
 <li>
 Responsible for generating outcomes with the optimal Customer Acquisition Cost (CAC).
 </li>
 <li>
 Maintaining a detailed database of all the interactions with the leads and providing constant feedback on the quality of the leads to the respective team.
 </li>
 <li>
 Carrying weekly and monthly sales qualified leads targets.
 </li>
 <li>
 Analyzing and sharing active feedback about customer behaviour, market demands, and competition with the marketing team
 </li>
 <li>
 Handle escalations and improve customer experience
 </li>
 <li>
 Make propositions, give suggestions, and designate weekly sales-qualified targets and job obligations to each team member.
 </li>
 <li>
 Give prompt responses on crucial issues and suggest solutions.
 </li>
 </ul>
 
 
 Personal Attributes:
 
 
 <ul>
 <li>
 Self-motivated and Results-Oriented: Driven by achieving and exceeding targets.
 </li>
 <li>
 Adaptable: Thrives in a fast-paced, dynamic environment.
 </li>
 <li>
 Strong Interpersonal Skills: Ability to build lasting relationships with clients and team members.
 </li>
 </ul>
 
 
 Why NxtWave?
 
 
 <ul>
 <li>
 Get a front-row seat to a high-growth, fast-paced startup
 </li>
 <li>
 Accelerated learning curve
 </li>
 <li>
 Impact millions of lives and develop role models in every nook and corner of the country
 </li>
 <li>
 Work with the founding team of NxtWave who are on a mission to transform India
 </li>
 <li>
 High transparency in decision-making
 </li>
 <li>
 Market Competitive salary
 </li>
 </ul>
 
 
 Languages Known:
 
 
 <ul>
 <li>
 Native speaker of Hindi
 </li>
 <li>
 Excellent Proficiency in English
 </li>
 </ul>
 
 
 Work Location &amp; Working Days:
 
 
 <ul>
 <li>
 Work from Office
 </li>
 <li>
 6-Day Week
 </li>
 <li>
 Weekends will be a working day. Week-off will be on weekdays
 </li>
 </ul>
 
 
</div>

Senior Manager

Cendyn

<div>
 
 Job Purpose
 
 
 
 The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams.
 
 
 
 Job Responsibilities
 
 
 
 Essential Functions:
 
 
 <ul>
 <li>
 Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up
 </li>
 <li>
 Analyze client needs and offer appropriate, tailored solutions
 </li>
 <li>
 Integrate and update content (text, images, videos) into the CMS
 </li>
 <li>
 Perform basic web updates using HTML, CSS/Sass, and JavaScript
 </li>
 <li>
 Assist with third-party widget or API integrations
 </li>
 <li>
 Collaborate with senior developers for complex implementations
 </li>
 <li>
 Conduct training and demos on the CMS for team members, partners, or clients
 </li>
 <li>
 Review and test websites before launch to ensure quality and functionality
 </li>
 <li>
 Support website go-live procedures and monitor post-launch performance
 </li>
 <li>
 Perform basic DNS configuration tasks (e.g., A, CNAME, TXT, MX records) and assist in troubleshooting domain-related issues
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 Required Education and Experience:
 
 
 <ul>
 <li>
 Associate degree or equivalent training in web, digital communication, or technical support or any equivalent relevant business knowledge
 </li>
 <li>
 Experience working with CMS platforms and support ticket systems (e.g., Zendesk, JIRA)
 </li>
 <li>
 Knowledge of HTML, CSS/Sass, and JavaScript basics
 </li>
 <li>
 Understanding of SEO fundamentals and website performance best practices
 </li>
 <li>
 Strong written communication skills in French and English (additional language skills a plus)
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Excellent time management and prioritization skills
 </li>
 <li>
 Ability to work independently and collaboratively in a team setting
 </li>
 <li>
 High attention to detail and organizational skills
 </li>
 <li>
 Adaptability in a dynamic work environment
 </li>
 <li>
 Strong interpersonal skills and customer-oriented mindset
 </li>
 <li>
 Effective communicator across verbal, written, and visual channels
 </li>
 <li>
 Basic understanding of DNS configuration and troubleshooting
 
 
 </li>
 </ul>
 
 Work Timings
 
 
 
 This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 12 PM IST to 9 PM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days&rsquo; work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.
 
 
 
 EEO Statement
 
 
 
 Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
</div>

Support Specialist

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