assistant manager

assistant manager - sales Jobs in Hyderabad

assistant manager - sales

associate manager

assistant manager : sales Jobs in Hyderabad

assistant manager : sales

associate  manager/manager Jobs in Hyderabad

associate  manager/manager

associate manager qsd 14320

GMR Group

<div>
 
 Job Purpose
 
 
 
 Effectively drives the organization&rsquo;s customer focused approach through effective communication to customers responses received on ORM / social media platforms and monitor and improve the sentiments conversion through planned strategies. Conversion of negative sentiments to positive and strategies with the ORM agency, benchmarking with peer airports , good practices adopted by global airports to handle their ORM.
 
 
 
 
 ORGANISATION CHART
 
 
 
 
 Head &ndash; ASQ &amp; Process Excellence --&gt; Associate Manager - ORM
 
 
 
 Responsibilities
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Key Account manager for handling ORM agency.
 </li>
 <li>
 Monitor the entire ORM sentiments received through various channels and ensure a fast and correct response.
 </li>
 <li>
 Coordinate with various stakeholders (Internal/External) to obtain credible inputs and respond to passenger feedback/queries accordingly.
 </li>
 <li>
 Prepare shift roster for the SM Executives and monitor adherence to the roster. Approval of any new candidate for SM Executive before boarding.
 </li>
 <li>
 Ensure SLA monitoring and as Key account manager for an appointed ORM agency.
 </li>
 <li>
 Monthly Meetings with the senior team of the ORM agency for performance review.
 </li>
 <li>
 Adherence to FRT KPI
 </li>
 <li>
 Feedback closure TAT
 </li>
 <li>
 Roster Adherence
 </li>
 <li>
 Recruitment process
 </li>
 <li>
 SLA monitoring
 </li>
 <li>
 Conduct response quality audit on the responses posted by ORM across various channels and share inputs for improvement.
 </li>
 <li>
 Handhold/ train the ORM/ on any process changes and response strategy
 </li>
 <li>
 Convert Negative Sentiment to Positive Sentiment by effective engagement and on-ground coordination through planned strategies.
 </li>
 <li>
 Prepare shift report and escalate any high influencer tweets/feedback to the relevant departments.
 </li>
 <li>
 Keep track of all the conversations, brief on the repetitive negative sentiments follow the escalation matrix in time to ensure brand reputation.
 </li>
 <li>
 No. of Quality Audits conducted
 </li>
 <li>
 Sentiment Conversions / sentiment Score
 </li>
 <li>
 No. of escalated cases
 </li>
 <li>
 Weekly updates on CEO focus areas with respect to ORM performance
 </li>
 <li>
 Weekly review of Response Playbook (curated response database)-in-line with the latest process changes /improvements
 </li>
 <li>
 Monthly &amp; weekly reports
 </li>
 <li>
 Playbook should be up to date
 </li>
 <li>
 Work in close coordination with Corp. Communication team and seek input on any branding related posts/ promotional posts for response management.
 </li>
 <li>
 As per Corp Com plan
 
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 
 
 EXTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Work with various regulatory agencies such as CISF, BOI, Customs on sentiments received on SMs which are negative and repetitive in nature.
 
 
 
 </li>
 </ul>
 
 
 INTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Internal departments of GHIAL
 </li>
 <li>
 Corp Comm for External Communication
 </li>
 <li>
 CEO Office for Periodic Updates Escalation of Tickets to respective process owners and seek approval on responses wherever applicable. Collaborate with all the process owners to achieve the right response within the time limits.
 </li>
 <li>
 Understanding the needs of different stakeholders and communicating with them appropriately.
 </li>
 <li>
 Work with process owners to bring about the improvement in passenger experience
 
 
 
 </li>
 </ul>
 
 
 FINANCIAL DIMENSIONS
 
 
 
 
 <ul>
 <li>
 Operate within OPEX &amp; CAPEX Budget
 
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Responsible for handling appointed agencies&rsquo; ORM/SM Executives (4 to 5 nos.) and scalable as per requirement.
 </li>
 <li>
 Training /familiarization of the ORM staff on various processes at passenger touch point for effective understanding the operations while responding to the sentiments.
 
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Graduate &amp; Post-Graduation in Mass communication / Social Media management
 </li>
 <li>
 Certification in ORM/ Digital marketing
 
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8 to 10 years of relevant experience in handling ORM/SM handles of reputed brands (Airports, Airlines, Travel agencies, service industry etc.)
 </li>
 <li>
 Minimum 6 years&rsquo; experience in Aviation/Airport Sector
 </li>
 <li>
 Exposure to IMS and Lean Working
 </li>
 <li>
 Hands On Exposure in Training Domain
 
 
 
 </li>
 </ul>
 
 Skillset For Survey Management And Passenger Experience Research
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Performance Monitoring and Reporting (Practitioner)
 </li>
 <li>
 Customer Experience (CX) Optimization (Proficient)
 </li>
 <li>
 Analytics and Insights (Practitioner)
 </li>
 <li>
 Customer Relationship Management Systems (Proficient)
 </li>
 <li>
 Process and Service Excellence (Practitioner)
 </li>
 </ul>
</div>

Associate Manager - QSD - 14320

Coforge

<div>
 
 
 Job Title -
 
 Product Owner
 
 
 
 Designation -
 
 Associate Consultant / Consultant
 
 
 
 Skills -
 
 Product Owner, Capital Market &amp; SQL
 
 
 
 Experience -
 
 8+ years
 
 
 
 Location -
 
 Hyderabad &amp; Greater Noida
 
 
 
 
 
 We at Coforge are hiring a Product Owner with the following skillset:
 
 
 
 
 
 
 Key Responsibilities -
 
 
 <ul>
 <li>
 8+ years of experience in playing a Product Owner / Business Analyst role for a Capital Markets solution.
 </li>
 <li>
 Experience in writing complex select queries using PL/SQL using SQL Developer.
 </li>
 <li>
 Ability to analyze complex and large amounts of data Detail oriented with the ability to organize and prioritize tasks to ensure timely delivery of the Sprints/PSI's.
 </li>
 <li>
 Proven decision-making, problem solving and analytical skills Strong Process orientation Strong conceptual grasp of technology with successful history of delivering technical projects.
 </li>
 <li>
 Strong understanding of SAFE or iterative development processes, quality and testing best practices.
 </li>
 <li>
 Exceptional oral and written communication skills, including understanding of technical writing requirements
 </li>
 <li>
 Experience interfacing with management Excellent understanding of BFSI domain.
 </li>
 <li>
 Familiarity with agile tools and project management tools.
 </li>
 <li>
 Work closely with the Product Manager to share "Content Authority" responsibility for the solution.
 </li>
 <li>
 Build, prune and maintain the program backlog with input from the Product Manager, EPIC Owner and other stakeholders.
 </li>
 <li>
 Create and prioritize user stories; provide story acceptance criteria Accept user stories after ensuring that the story meets acceptance criteria.
 </li>
 <li>
 Drive iteration content via prioritized stories Coordinate content dependencies with other Product Owners.
 </li>
 <li>
 Review and re-prioritize backlog for Agile Release Train (ART) ceremony readiness Contribute to Vision and Program Backlogs.
 </li>
 </ul>
</div>

Product Owner

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

BuzzBoard

<div>
 Product Manager/Associate Product Manager
 
 
 About Us: At BuzzBoard, we're revolutionizing the B2SMB sales and marketing landscape with our cutting-edge AI-driven platform. Our mission is to empower small and medium-sized businesses (SMBs) by providing them with hyper-personalized sales content and insights that drive growth and success. We are growing, join us in our journey to reshape the future of digital marketing and sales automation.
 
 
 Job Description: As a Product Manager at BuzzBoard, you will be an integral part of our innovative product team, contributing to the development and support of our core applications utilized by hundreds of users. This is an exciting opportunity to own and drive the evolution of one or more product lines in a fast-paced, dynamic environment.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Product Ownership: Take full ownership of one or more product lines, ensuring they meet user needs and business goals
 </li>
 <li>
 Roadmap and Milestones: Develop and maintain product roadmaps and milestones. Collaborate with your team to estimate, implement, and prioritize features, ensuring the highest impact initiatives are addressed
 </li>
 <li>
 User-Centric Development: Deeply understand user needs, map user journeys, and build solutions that address pain points. Define features, write specifications and user stories, create wireframes and prototypes, and manage release checklists and communications
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with engineering, UI/UX design, operations, business, and other cross-functional teams to manage daily workflows and ensure seamless product development
 </li>
 <li>
 Stakeholder Communication: Act as a liaison between your team and Business, Engineering, and Marketing leadership, effectively communicating product functionality and incorporating feedback
 </li>
 <li>
 GenAI and ML Integration: Leverage Generative AI and Machine Learning technologies to enhance product features and functionality. Collaborate with data science teams to integrate AI-driven insights into the product
 </li>
 <li>
 Agile Environment: Thrive in an agile environment by continuously iterating, optimizing, and ideating based on user feedback and market trends
 </li>
 <li>
 Analytics and Reporting: Utilize product analytics tools, user behavior analytics, and reporting tools to drive data-informed decisions and optimizations
 </li>
 <li>
 Timely Delivery: Ensure the timely delivery of high-quality, well-crafted products that delight our users
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Experience: 4+ years of product management experience, ideally in B2B SaaS
 </li>
 <li>
 Educational Background: Bachelor&rsquo;s degree in Engineering, Computer Science, or a related technical field is preferred
 </li>
 <li>
 GenAI and ML Proficiency: Experience with Generative AI and Machine Learning applications is crucial for success in this role
 </li>
 <li>
 Cross-Functional Influence: Demonstrated ability to engage and influence cross-functional teams and senior stakeholders
 </li>
 <li>
 Business Case Development: Experience in building and promoting business cases to drive product development
 </li>
 <li>
 Agile Methodologies: Proficiency in iterative software delivery methodologies
 </li>
 <li>
 Product Shipping: Proven track record of shipping and managing products with cross-functional teams
 </li>
 <li>
 Global Collaboration: Experience working with US customers and vendors on technology and product-based partnerships is preferred
 </li>
 <li>
 Communication Skills: Strong verbal and written communication skills, with the ability to convey technical details to non-technical audiences and drive decision-making
 </li>
 <li>
 Customer Listening and Ideation: Skilled in listening to customer feedback, ideating solutions, and optimizing products based on user needs and market trends
 </li>
 <li>
 Analytics Proficiency: Experience with GenAI/ML products, product analytics tools, user behavior analytics, and reporting tools is a definite plus
 </li>
 <li>
 Initiative and Energy: High energy, self-starter with a passion for learning new technologies
 </li>
 <li>
 Startup Experience: Previous experience in a startup environment is a plus
 
 
 </li>
 </ul>
 What We Offer:
 
 
 <ul>
 <li>
 WFH
 </li>
 <li>
 Innovative Environment: Work in a cutting-edge field with a team of passionate professionals
 </li>
 <li>
 Growth Opportunities: Develop your career in a fast-growing company with opportunities for advancement
 </li>
 <li>
 Collaborative Culture: Join a supportive team that values collaboration and innovation
 </li>
 <li>
 Impactful Work: Make a significant impact on the success of SMBs through your contributions to our platform
 
 
 </li>
 </ul>
 Join Us: If you are a motivated, user-focused product manager with experience in Generative AI and Machine Learning, and a passion for technology and innovation, we want to hear from you! Apply now to join the BuzzBoard team and help us revolutionize the future of B2SMB sales and marketing.
 
 
 
 Contact
 
 : geetika@buzzboard.com
 
 
 Powered by JazzHR
 
 
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</div>

Associate Product Manager / Product Manager

<div>
 
 Job Title: Director - Retirement Services, One SBS India Portfolio
 
 
 
 
 
 Location: Hyderabad
 
 
 
 
 
 Job Level: G5L1
 
 
 
 
 
 
 Eligibility Criteria:
 
 
 
 
 
 <ul>
 <li>
 Strong communication skills (oral and written) are required.
 </li>
 <li>
 Working knowledge of payroll and benefits administration is highly preferred.
 </li>
 <li>
 RPF or FPC / CPP certification is preferred.
 </li>
 <li>
 Proven strong leadership and business skills.
 </li>
 <li>
 Excellent interpersonal, conflict management, and mentoring skills.
 </li>
 <li>
 Effective time management, organizational, and planning skills.
 </li>
 <li>
 Demonstrates behavior that aligns with the values of the organization.
 </li>
 </ul>
 
 
 
 
 
 Overview &amp; Scope:
 
 
 
 
 
 
 The Director will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio. This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins. The Director is responsible for all aspects of daily operations, including driving strong associate and client engagement, ensuring operational excellence through KRA/SLA adherence, and fostering a culture of innovation and continuous improvement.
 
 
 
 
 <ul>
 <li>
 Deliver business goals for the respective business functions.
 </li>
 <li>
 Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
 </li>
 <li>
 Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
 </li>
 <li>
 Establish and maintain appropriate structures and responsibilities to achieve business objectives.
 </li>
 <li>
 Continuously evaluate results to meet performance objectives and adjust strategies accordingly.
 </li>
 </ul>
 
 
 
 
 
 Managerial Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage a team of leaders and frontline leaders, with 8 or more direct reports as the business grows.
 </li>
 <li>
 Use strategic objectives to set performance parameters and ensure the team&rsquo;s success.
 </li>
 <li>
 Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
 </li>
 <li>
 Actively identify modernization opportunities and improve collaboration with US partners / GPT / GETS.
 </li>
 <li>
 Maintain a relentless focus on enhancing associate and end-user experience.
 </li>
 </ul>
 
 
 
 
 
 Individual Skill Set:
 
 
 
 
 
 <ul>
 <li>
 Strong planning, organizational, and interpersonal skills.
 </li>
 <li>
 Excellent presentation skills, both verbal and written.
 </li>
 <li>
 Proven ability to manage multiple projects and relationships simultaneously.
 </li>
 <li>
 Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management.
 </li>
 <li>
 End-to-end thinking to improve customer experience.
 </li>
 <li>
 Ability to take calculated risks, take decisive actions, and adopt a data-driven approach to work.
 </li>
 <li>
 Sound judgment and ability to foster teamwork, resolve conflicts, and drive convergence.
 </li>
 <li>
 Knowledge of tools and techniques for gaining cooperation and support.
 </li>
 <li>
 Ability to work effectively in a matrix structure and as part of a team.
 </li>
 <li>
 Willingness to work in night shifts supporting US time zones.
 </li>
 </ul>
 
 
 
 
 This job description outlines the responsibilities and qualifications for a director role in the Retirement Services team within the One SBS India portfolio. The role is strategic, requiring a balance of operational leadership, client engagement, and process improvement.
 
</div>

Director

PepsiCo

<div>
 
 Overview
 
 
 
 RGM strategy Playbook - Associate plays a pivotal role in our organization, with a primary focus on brand ladder and price pack architecture analysis, Mix Management and Promo Strategy. This role encompasses a range of responsibilities related to optimizing our product and pricing strategies to maximize brand equity, profitability, and consumer engagement.
 
 
 Key responsibilities of the Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate include:
 
 
 <ul>
 <li>
 Conducting in-depth market research and data analysis to identify and evaluate brand positioning / price pack architecture opportunities
 </li>
 <li>
 Analyzing consumer behavior and preferences to gain insights into how our brand ladder / pricing strategies impact purchasing decisions
 </li>
 <li>
 Developing and refining brand ladder and PPA models and methodologies to streamline decision-making / enhance operational efficiency
 </li>
 <li>
 Collaborating with cross-functional teams to ensure that our brand and pricing strategies align with overarching business objectives and regulatory requirements
 </li>
 <li>
 Utilizing data-driven insights to enhance the overall consumer experience and perception of our brands and pricing structures
 </li>
 <li>
 Contributing to the long-term brand and pricing strategy of the organization, actively participating in the creation of innovative approaches to optimize brand equity and profitability
 
 
 </li>
 </ul>
 The Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate leverages advanced analytical skills and tools to shape our brand and pricing strategies, ensuring they are aligned with our strategic goals, compliance standards, and customer satisfaction objectives
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Perform advanced analytics using Tableau/Power BI and develop predictive models, regression modeling, price elasticity analysis, and promotion optimization to extract actionable insights from data
 </li>
 <li>
 Collaborate on sector RGM strategic projects, such as promotions optimization, terms priorities, competitor benchmarking, and Price Pack Architecture (PPA) initiatives, to drive revenue realization
 </li>
 <li>
 Conduct statistical and trend analysis to identify market opportunities, highlight sector strengths, and provide recommended corrective actions to enhance performance
 </li>
 <li>
 Monitor existing KPI metrics, develop new relevant metrics, and identify correlations and root causes to support data-driven decision-making
 </li>
 <li>
 Design and build visualization dashboards to accelerate information-to-action at scale, enabling easy access to critical insights for various stakeholders
 </li>
 <li>
 Develop programs, methodologies, and reports for analyzing and presenting data, making data-driven insights accessible and actionable
 </li>
 <li>
 Ensure the timely and accurate submission of reports and data to the Revenue Management teams in line with agreed Service Level Agreements (SLA)
 </li>
 <li>
 Improve the utility of operational and performance data within various teams, supporting Business Intelligence (BI), reporting, analysis, and insights efforts
 </li>
 <li>
 Assist the GBS Commercial lead in developing an ongoing training and capability plan for COE associates, ensuring continuous growth and expertise development within the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Broader data analysis capabilities. Previous experience in Consumer Insights, Key account Management, Trade Marketing or CPG consulting
 </li>
 <li>
 Experience in pricing and promotions management, demonstrating a deep understanding of pricing strategies, market dynamics, and consumer behavior
 </li>
 <li>
 Proven experience working in the Fast-Moving Consumer Goods (FMCG) sector with a strong understanding of business processes related to Revenue Management, including promotions, pricing, and sales
 </li>
 <li>
 Excellent visualisation skills with the ability to translate complex data into actionable solutions and processes, enabling data-driven decision-making
 </li>
 <li>
 Advanced proficiency in Microsoft Excel and a strong command of PowerPoint, with the ability to quickly learn various in-house software applications for data analysis and reporting
 </li>
 <li>
 Working knowledge of Power BI software is added advantage
 </li>
 <li>
 Ability to function effectively in a team environment and collaborate with individuals across the organization, as pricing and promotions strategies often require cross-functional teamwork
 </li>
 <li>
 Good verbal and written communication skills to effectively interact with stakeholders and present findings and recommendations in a clear and compelling manner
 </li>
 </ul>
</div>

Associate Manager - Net Revenue Management

Associate Manager

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