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assistant reservations manager

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
As Assistant Reservations Manager, you will support the Reservations Manager in overseeing all aspects of the hotel&rsquo;s booking operations. Your role ensures reservations are handled efficiently, accurately, and delivered with high-end guest service. This contributes directly to guest satisfaction, operational smoothness, and maximization of room revenue.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Review and spot-check reservations (including previous day&rsquo;s bookings and arrivals), ensuring accuracy &mdash; especially VIP, special requests, corporate bookings &mdash; and readiness for arrival</li><li>
Support recruitment, training, coaching, and ongoing development of reservations staff (Reservations Agents), to uphold the high service standards expected by the brand</li><li>
Supervise and manage the Reservations team: oversee daily tasks, ensure enquiries/bookings are handled efficiently, maintain high responsiveness and professionalism</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Track lost business opportunities (e.g., cancelled or unconverted enquiries), follow up where appropriate and report findings to department leaders for potential recovery</li><li>
Maintain full knowledge of hotel business segments, room types, rates, promotions, packages, and seasonal offers &mdash; ensure correct application when taking reservations</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li><li>
Leadership and team-management abilities: able to coach, motivate, supervise and guide a team of reservations agents</li><li>
Ability to work under pressure, manage high workload, and remain calm and professional even during peak periods</li><li>
Analytical mindset: able to recognize occupancy/reservation trends, support strategies to optimize room revenues and minimize lost bookings</li></ul></div>

Assistant Reservations Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25195650
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
 
 
 Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number25195650 
Job CategoryReservations 
LocationSheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Park Hyatt Doha

<div><div>Summary<div>
Park Hyatt Doha is seeking a dynamic and passionate Assistant Manager &ndash; Front Office (Arabic Speaker) to join our dedicated team. If you are an enthusiastic professional with a strong commitment to delivering personalized luxury service, we would love to hear from you.
Responsibilities:<ul><li>
Oversee daily operations of the Front Office to ensure smooth and efficient service.</li><li>
Supervise, train, and support the front office team to deliver exceptional guest experiences.</li><li>
Handle guest requests, feedback, and complaints in a professional and timely manner.</li><li>
Coordinate with other departments to ensure seamless guest service.</li><li>
Monitor room availability, reservations, and financial transactions at the front desk.</li><li>
Ensure compliance with hotel policies, procedures, and brand standards.</li></ul></div></div><div>
Qualifications<div><ul><li>
Bachelor&rsquo;s degree in Hospitality Management or related field.</li><li>
Minimum 2&ndash;3 years of experience in Front Office operations, with at least 1 year in a supervisory/assistant managerial role.</li><li>
Previous luxury hotel experience preferred.</li><li>
Strong leadership, organizational, and interpersonal skills.</li><li>
Excellent communication in English and Arabic (other languages are an advantage).</li><li>
Proficiency in Opera or similar Property Management Systems.</li><li>
Ability to work under pressure and maintain a professional demeanor.</li></ul>
If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.
Apply today and start your journey with us! 
________________________________________ 
Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div></div>

ASSISTANT MANAGER - FRONT OFFICE (ARABIC SPEAKER)

&middot; Emphasizes and projects a positive, high-quality image for the outlet.&middot; Greets and seats customers and serves them in a professional, discreet, and personalized way.&middot; Maintains a good relationship with guests and attends to their complaints and queries satisfactorily.&middot; Answers guest telephone queries according to F&amp;B restaurant standards.&middot; Takes reservations and provides guests with information regarding F&amp;B outlets.&middot; Observes and anticipates guests&rsquo; needs and requirements.&middot; Handles customer requests and complaints according to the F&amp;B guidelines and exceeds customer expectations.&middot; Assists the Restaurant Manager with additional service as required.&middot; Ensures that the Restaurant Manager is kept informed of all guest feedback and complaints.&middot; Communicates actively with guests in the outlet and obtains their feedback.&middot; Increases revenue for the outlet through suggestive selling at all opportunities.&middot; Uses up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.&middot; Maintains an up-to-date database of outlet guests.&middot; Acquires in-depth knowledge of the F&amp;B menu for the assigned outlet to assist and provide recommendations to guests.&middot; Takes responsibility for all service preparations, before, during and after the service (mise-en-place and&middot; mise-en-scene).&middot; Controls cost by minimizing wastage, breakage, and spoilage.&middot; Sets up, stocks, and maintains the working area.&middot; Reports any misunderstanding, problem, or accident with guests or staff to the supervisors.&middot; Assists the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.&middot; Opens the restaurant for business at the prescribed time of each shift.&middot; Inspects each menu to ensure that they are in a presentable condition.&middot; Develops a complete knowledge of the menus, ingredients, and unavailable items for the day.&middot; Sets up the hostess desk, reviews reservations, and prepares the reservation floor chart.&middot; Operates cash register as directed by the Restaurant Manager &amp; Performs any other duties assigned by the Restaurant Manager.&middot; Creates a harmonious environment amongst all staff members.&middot; Communicates with the Restaurant Manager regarding any service problems or changes required.Job Type: Full-timePay: QAR3,200.00 per monthLanguage:<ul><li>French (Required)</li><li>Do you speak Arabic (Required)</li></ul>

Restaurant Hostess

Frasers Hospitality

<div>
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
</div>

Reservation Agent

Malmaison

<div>
 
 About The Role
 
 
 
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
 
 
 
 Benefits
 
 
 
 About You
 
 
 Not Specified
 
 
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Explore 864+ Assistant reservations manager in Qatar this December. Find roles across top companies and apply now to boost your career.

864 assistant reservations manager jobs IN Qatar

Assistant Reservations Manager

Assistant Reservations Manager

Assistant Reservations Manager

ASSISTANT MANAGER - FRONT OFFICE (ARABIC SPEAKER)

Restaurant Hostess

Reservation Agent

Reservation Agent