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associate business advisor

Capgemini

<div>
 
 Job Description
 
 
 
 Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
 
 
 
 Job Description - Grade Specific
 
 
 
 Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
</div>

Associate Business Advisor

<div>
 Associate Business Analysts support business analysis activities and assist in developing business requirements. Responsibilities include gathering and documenting requirements, analyzing business processes, and supporting project teams. You will work with senior analysts to learn about business analysis best practices and develop your skills. Basic knowledge of business analysis and strong analytical skills are required.
</div>

Associate - Business Analyst-Business Process & Service Excellence -Business Analyst

PW (PhysicsWallah)

<div>
 
 🚀
 
 We&rsquo;re Hiring: Associate &ndash; Tender Management (Government Projects)
 
 |
 
 Physics Wallah
 
 
 
 📍
 
 Location:
 
 Noida (On-site) | 🕒
 
 Full-time
 
 | 💼
 
 Experience:
 
 1&ndash;2 Years
 
 
 
 
 
 Are you skilled in
 
 e-tendering
 
 and government project documentation? Join
 
 Physics Wallah (PW)
 
 as an
 
 Associate &ndash; Tender Management
 
 and play a key role in driving our Government Partnership initiatives.
 
 
 
 
 
 You&rsquo;ll be responsible for managing the
 
 end-to-end tender lifecycle
 
 &mdash; from identifying opportunities on
 
 GeM
 
 ,
 
 CPPP
 
 , and
 
 state e-procurement portals
 
 to preparing, submitting, and tracking tenders for timely closures.
 
 
 
 
 
 🔧
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Monitor and track tenders daily across GeM, CPPP, and state/PSU portals.
 </li>
 <li>
 Identify relevant government tenders matching PW&rsquo;s offerings.
 </li>
 <li>
 Manage the complete tender process &mdash; documentation, pre-bid queries, submission, and follow-ups.
 </li>
 <li>
 Handle EMD, PBG, and BOQ documentation.
 </li>
 <li>
 Maintain and update a centralized tender tracker and performance dashboard.
 </li>
 <li>
 Coordinate with internal teams for technical and financial bid preparation.
 </li>
 </ul>
 
 
 
 
 🎯
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Graduate in
 
 Business, Commerce, Engineering
 
 , or related fields.
 </li>
 <li>
 
 1&ndash;2 years of experience
 
 in government tendering and documentation.
 </li>
 <li>
 Strong knowledge of
 
 GeM, CPPP, eProcurement
 
 , and
 
 PSU portals
 
 (NTPC, BHEL, GAIL, etc.).
 </li>
 <li>
 Proficiency in
 
 Excel dashboards
 
 , pivot tables, and tender tracking tools.
 </li>
 <li>
 Good understanding of
 
 NIT/RFP/BOQ/EMD
 
 and compliance procedures.
 </li>
 </ul>
 
 
 
 
 🌟
 
 Why Join PW
 
 
 <ul>
 <li>
 Work at the intersection of
 
 education, governance, and technology
 
 .
 </li>
 <li>
 Contribute to
 
 large-scale government education initiatives
 
 .
 </li>
 <li>
 Collaborate with a passionate team making a
 
 nationwide impact
 
 .
 </li>
 </ul>
 
 
 
 
 📩
 
 Interested?
 
 
 
 Apply directly on this link - https://forms.gle/S2TcTaqo7CzL65JM8
 
 
 
 
 
 or share your resume at
 
 priya.bhalla@pw.live
 
 
 
 (Use subject line:
 
 Application &ndash; Associate Tender Management, Noida
 
 )
 
</div>

Tendering Specialist

Diligente Technologies

<div>
 
 
 Job Title: Customer Success Analyst
 
 
 
 
 Location:
 
 Noida / Chennai
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Experience Level:
 
 Mid-Level (Minimum 4 Years Experience required)
 
 
 
 Night Shift timings:
 
 9pm - 6am IST (US Pacific hours)
 
 
 
 WORK FROM OFFICE / ONSITE
 
 
 
 
 Reports to:
 
 Head of Customer Success
 
 
 
 
 
 
 Role Overview
 
 
 
 As a Customer Success Analyst, you&rsquo;ll be the part of the customer success team to help create knowledge base, FAQ&rsquo;s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You&rsquo;ll play a key role in onboarding, support, customer education, and renewal strategies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
 </li>
 <li>
 Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
 </li>
 <li>
 Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
 </li>
 <li>
 Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
 </li>
 <li>
 Monitor key customer health metrics and take action on churn risks or upsell opportunities.
 </li>
 <li>
 Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
 </li>
 <li>
 Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Communications, Marketing, or related field.
 </li>
 <li>
 
 4+ years of experience
 
 in a Customer Success, Account Management, or Customer Support role at a SaaS company.
 </li>
 <li>
 Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
 </li>
 <li>
 Proven ability to craft engaging and strategic customer success emails and campaigns.
 </li>
 <li>
 Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
 </li>
 <li>
 
 Experience with HubSpot
 
 CRM or similar tools is highly preferred.
 </li>
 <li>
 Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
 </li>
 <li>
 Will be working US Pacific Standard Time.
 </li>
 </ul>
 
 
</div>

Customer Success Analyst- PST/Night shift

Lepide

<div>
 
 
 Associate Business Analyst
 
 
 
 
 
 
 
 
 About Us
 
 
 
 
 
 
 
 With Offices in Texas, London and Delhi NCR, Lepide is a global IT security organization, leading the data-centric audit and protection (DCAP) market with the award-winning Lepide Data Security Platform. Our mission is to change the way most organizations protect their unstructured data. By putting data at the centre of their IT security strategy, they can ensure they are tackling data security at the source of the problem. We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premises or in the cloud. Statistically:
 
 <ul>
 <li>
 We have over 1000 customers across 150 countries globally.
 </li>
 <li>
 We have unprecedented customer support with 99% customer satisfaction.
 </li>
 <li>
 We are the fastest growing provider of DCAP in the market today.
 </li>
 </ul>
 
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 
 
 
 We are looking for a detail-oriented and technically curious
 
 Associate Business Analyst
 
 who has a strong interest in technical documentation, product understanding, and cross-functional collaboration. In this role, you will work closely with Product Managers, Engineering teams, and Subject Matter Experts (SMEs) to create high-quality documentation and support product clarity across teams.
 
 
 This is an excellent opportunity for someone early in their career who enjoys analysing technical concepts and turning them into simple, user-friendly content.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 Technical Documentation
 
 
 <ul>
 <li>
 Create clear, concise, and well-structured technical documentation, including user guides, product manuals, API documentation, FAQs, and knowledge-base articles.
 </li>
 <li>
 Develop high-quality technical blogs, how-to guides, and product-focused content for internal and external audiences.
 </li>
 <li>
 Translate complex technical concepts into simple, user-friendly language without losing accuracy.
 </li>
 </ul>
 
 
 Product &amp; Requirement Analysis
 
 
 <ul>
 <li>
 Work with product managers and engineering teams to collect requirements, understand new features, and document them effectively.
 </li>
 <li>
 Assist in creating functional specifications, business requirement documents (BRDs), and workflow diagrams.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Collaborate with SMEs, developers, QA, and support teams to ensure technical accuracy and completeness of all documents.
 </li>
 <li>
 Maintain documentation libraries and ensure they are updated based on product changes or customer feedback.
 </li>
 </ul>
 
 
 Quality &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Review existing documentation to improve clarity, consistency, and alignment with product updates.
 </li>
 <li>
 Ensure that all documentation follows company standards, tone, and style guidelines.
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills and Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 engineering (CSE/IT/ECE or related field).
 
 </li>
 <li>
 
 0&ndash;2 years of experience
 
 in business analysis, technical writing, or documentation-related roles.
 </li>
 <li>
 Strong written communication skills with the ability to simplify complex topics.
 </li>
 <li>
 Basic understanding of software products, IT systems, or technical workflows.
 </li>
 <li>
 Ability to create structured, organized, and accurate documentation.
 </li>
 <li>
 Analytical mindset with high attention to detail.
 </li>
 <li>
 Ability to work cross-functionally and gather information effectively from different teams.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience writing documentation or content in
 
 cybersecurity, data security, or enterprise IT
 
 domains.
 </li>
 <li>
 Familiarity with technologies like
 
 Microsoft 365, Windows Server, Active Directory, SQL, APIs
 
 , etc.
 </li>
 <li>
 Basic knowledge of
 
 HTML, Markdown
 
 , or other web documentation formats.
 </li>
 <li>
 Experience using tools like
 
 Confluence, GitBook, Notion, ReadMe
 
 , or similar documentation platforms.
 </li>
 <li>
 Understanding of SDLC, product development, and IT terminology.
 </li>
 </ul>
 
 
</div>

Associate Business Analyst

<div>
 
 Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated
 
 Customer Success Analyst
 
 to join our team and help drive user satisfaction, retention, and long-term growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a Customer Success Analyst, you&rsquo;ll be the part of the customer success team to help create knowledge base, FAQ&rsquo;s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You&rsquo;ll play a key role in onboarding, support, customer education, and renewal strategies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
 </li>
 <li>
 Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
 </li>
 <li>
 Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
 </li>
 <li>
 Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
 </li>
 <li>
 Monitor key customer health metrics and take action on churn risks or upsell opportunities.
 </li>
 <li>
 Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
 </li>
 <li>
 Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Communications, Marketing, or related field.
 </li>
 <li>
 
 2+ years of experience
 
 in a Customer Success, Account Management, or Customer Support role at a SaaS company.
 </li>
 <li>
 Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
 </li>
 <li>
 Proven ability to craft engaging and strategic customer success emails and campaigns.
 </li>
 <li>
 Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
 </li>
 <li>
 
 Experience with HubSpot
 
 CRM or similar tools is highly preferred.
 </li>
 <li>
 Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
 </li>
 <li>
 
 Will be working US Pacific Standard Time.
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary and performance-based bonuses
 </li>
 <li>
 Flexible work environment
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Health and wellness benefits
 </li>
 <li>
 A collaborative, mission-driven team
 </li>
 </ul>
 
 
</div>

Customer Success Analyst

Genpact

<div>
 
 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose &ndash; the relentless pursuit of a world that works better for people &ndash; we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
 
 
 
 Inviting applications for the role of
 
 Assistant Vice President- Advisory PMO Director
 
 
 
 In this role, you will be part of a team supporting our Advisory Partners to lead and execute strategic projects, ensuring the successful delivery of programs within appropriate governance frameworks.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead the PMO team to provide the portfolio with best-in-class services.
 </li>
 <li>
 Support programs in set up for success with constructs to aid delivery of program objectives.
 </li>
 <li>
 Support programs to have quality business cases including robust costs, benefits, schedules / milestones, scope, business impacts and risk assessment.
 </li>
 <li>
 Support programs to have tracking to business cases with ongoing cost and benefit forecasts with tracking in place.
 </li>
 <li>
 Embed appropriate project governance processes within each program and ensure programs are adhering to the Transformation Delivery Standard and Policy (TDS) and all other governance standards.
 </li>
 <li>
 Recommend and drive actions regarding governance events.
 </li>
 <li>
 Identify and escalate key risks and issues for assigned programs, including emerging and delivered risks.
 </li>
 <li>
 Ensure cross program dependencies and resource contention issues are being effectively identified, managed and escalated as required.
 </li>
 <li>
 Provide insights on quality and delivery issues identified through the reviews and engagements with programs.
 </li>
 <li>
 Lead / facilitate working groups and support Steering Committees.
 </li>
 <li>
 Review and contribute to all program reporting including coordination of timelines.
 </li>
 <li>
 Set up programs in PM Tool and ensure the completion of PM Tool.
 </li>
 <li>
 Ensure there is timely, appropriate, and relevant communications sent from the PMO to key stakeholders.
 </li>
 <li>
 Implement the necessary program registers to track key decisions, achievements and action items, along with requisition and invoice approvals.
 </li>
 <li>
 Play a driving role in the PMO community, driving ongoing uplift.
 </li>
 </ul>
 
 
 Qualifications we seek in you!
 
 
 
 Minimum Qualifications / Skills
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Masters/MBA in the either of the following disciplines: business, finance, supply chain, accounting, analytics, engineering, or data management.
 </li>
 <li>
 Required relevant years of experience as PMO practitioner and leader.
 </li>
 <li>
 Demonstrable expertise in relevant industry and applicable domains.
 </li>
 <li>
 Thorough understanding of digital and analytical trends within industry.
 </li>
 <li>
 Project management experience and exposure to Agile/Scrum methodologies is an advantage.
 </li>
 <li>
 Experience with collaboration and facilitation techniques.
 </li>
 <li>
 Knowledge and experience on project planning techniques; financial management, defining PMO operating model, governance structures and frameworks within a project, program or portfolio; resource management and costs, scheduling and quality management.
 </li>
 <li>
 Proficient in Microsoft Office &ndash; Excel, PowerPoint, Word.
 </li>
 <li>
 Excellent problem solver, hyper logical and goal-oriented thinker.
 </li>
 <li>
 Excellent communication &amp; interpersonal skills &ndash; verbal and written.
 </li>
 <li>
 Excellent presentation skills &ndash; in person &amp; virtually.
 </li>
 <li>
 Ability to work effectively in team environments.
 </li>
 <li>
 Able to create &amp; maintain relationship easily.
 </li>
 <li>
 Ability to thrive in ambiguity.
 </li>
 </ul>
 
 
 
 Preferred Qualifications/ Skills
 
 <ul>
 <li>
 Accountability - Taking action to ensure obligations are met, holding self and others accountable for behaviours and outcomes.
 </li>
 <li>
 Works in collaboration with others to achieve shared goals.
 </li>
 <li>
 Analysis &amp; Problem Solving.
 </li>
 <li>
 Stakeholder Management, becoming a trusted advisor.
 </li>
 <li>
 Structured and organised approach.
 </li>
 <li>
 Positively influences and negotiates with others.
 </li>
 <li>
 Communicates Effectively - Clearly present ideas and information to others, both written and orally, team player and strong interpersonal skills.
 </li>
 <li>
 Enthusiastic to play a key driving role in Transformation. Understands performance outcomes and measures for key Program goals.
 </li>
 <li>
 Ability to work at pace and with accuracy
 </li>
 </ul>
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
 
 Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
 
</div>

Assistant Vice President - Project Management Office ( PMO)

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