customer service manager Jobs in Cairo Egypt

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customer service consultant

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customer service coordinator

call center specialist Jobs in Cairo Egypt

call center specialist

client service representative (customer services) Jobs in Cairo Egypt

client service representative (customer services)

associate customer service specialist

Medtronic

<div>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 
 A Day in the Life
 
 
 
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 Direct contact person for all customer orders management within the region for all of Medtronic Arabia&rsquo;s Business units and for Medtronic International Customer Care &amp; Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care &amp; Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.
 
 
 
 Responsibilities may include the following and other duties may be assigned:
 
 
 
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 Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
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 Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
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 Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
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 Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
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 Support organizing of excellent, efficient third-party warehousing &amp; distribution operations.
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 Support of establishing of effective quality management system.
 
 
 
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 </ul>
 
 Required Knowledge and Experience:
 
 
 
 <ul>
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 Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
 </li>
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 SAP
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 MS Office (Excel)
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 Excellent communication skills and relationship-building abilities
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 Wiling to Travel
 
 
 
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 </ul>
 
 Physical Job Requirements
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
 
 
 
 Benefits &amp; Compensation
 
 
 
 
 Medtronic offers a competitive Salary and flexible Benefits Package
 
 
 
 A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 
 
 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
 
 
 
 About Medtronic
 
 
 
 We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
 
 Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
 
 We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
 
 
 Learn more about our business, mission, and our commitment to diversity here
</div>

Associate Customer Service Specialist

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
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 Communication and Customer Service skills
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 Sales and Sales Management abilities
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 Training experience or relevant coursework
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 Strong interpersonal skills
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 Experience in the real estate industry is a plus
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 Bachelor's degree in Business, Marketing, or related field
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 </ul>
</div>

Fresh Sales Agent (No Experience needed-Fresh Graduates)

fresh sales specialist (Zero Experience)

J.A.uniforms

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 Company Description
 
 
 
 Founded in 2006, J.A Uniform has rapidly become a leading manufacturer and exporter of high-quality uniforms, serving both local and international industries. We specialize in creating customized uniforms to align with diverse brand images and themes. With a global production presence, factory direct sourcing, and worldwide shipping, we deliver quality and elegant designs to meet customer satisfaction. Certified by ISO / 9001:2015 standards, our company is committed to excellence in design, manufacturing, and customer service.
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Sales Specialist based in Qesm 2nd Nasser City. While some tasks will require working from the office, opportunities for remote work are also available. The Sales Specialist will focus on identifying and pursuing new sales opportunities, maintaining relationships with clients, and achieving sales targets. Daily responsibilities include managing client accounts, providing exceptional customer service, delivering product training to partners, preparing proposals, and supporting overall sales planning and management efforts.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills to effectively engage with clients and address their needs
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 Proven skills in Sales and Sales Management, with the ability to achieve targets and manage accounts effectively
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 Experience in providing Training to partners or team members to ensure understanding of products or services
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 Ability to work independently and collaboratively in a hybrid environment
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 Organizational and time management skills to handle multiple tasks efficiently
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 Previous experience in uniform manufacturing or related industries is a plus
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 Bachelor's degree in Business, Sales, Marketing, or a relevant field is advantageous
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 </ul>
</div>

Sales Specialist

Nestlé

<div>
 
 Nespresso Customer Support Associate
 
 
 
 
 Position Summary
 
 
 
 Join a world leader in the food and beverage industry, where our passion for enhancing quality of life drives everything we do. In our collaborative environment, we are committed to fostering a healthier future for our consumers and communities.
 
 
 As a Contact Center Associate, you will engage with consumers through various channels, including inbound and outbound calls, emails, WhatsApp, live chat, and social media. Your role is pivotal in delivering exceptional customer experiences.
 
 
 
 A Day in the Life&hellip;
 
 
 
 
 Customer Experience:
 
 
 
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 Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.
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 Achieve high customer satisfaction by personalizing interactions and applying our brand&rsquo;s tone at every touchpoint.
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 Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.
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 Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.
 
 
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 </ul>
 
 Coffee Experience &amp; Expertise:
 
 
 
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 Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.
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 Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.
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 Inspire and guide customers in exploring personalized coffee options.
 
 
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 </ul>
 
 Sales Techniques:
 
 
 
 <ul>
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 Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.
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 Skillfully navigate challenging conversations, offering valuable solutions and options.
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 Identify customer needs and promote new products, enhancing the overall brand experience.
 
 
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 </ul>
 
 Operational Excellence:
 
 
 
 <ul>
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 Ensure compliance with quality and business standards in all interactions.
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 Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.
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 Maintain data integrity and provide back-office support as needed, aligning with compliance policies.
 
 
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 </ul>
 
 Are You a Fit?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, or related fields.
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 Proven customer service and sales expertise in B2C and/or B2B environments.
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 Strong interpersonal and communication skills, both verbal and written, in English.
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 Ability to multitask, prioritize effectively, and adapt to new digital trends.
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 Attention to details and a passion for learning new skills and tools.
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 </ul>
</div>

CRC Coffe Associate

Abdul Latif Jameel

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a highly analytical and people-focused
 
 Associate Engagement Senior Specialist
 
 to support and enhance engagement across Abdul Latif Jameel. This role is responsible for designing and managing employee surveys, developing dashboards, generating insights, and supporting engagement initiatives across all affiliates.
 
 
 You will play a key role in elevating the associate experience through data, insights, and impactful engagement actions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Survey Management, Data Analysis &amp; Insights
 
 
 <ul>
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 Design, develop, and launch employee engagement and experience surveys across all ALJ affiliates.
 </li>
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 Manage survey communication and ensure clarity and reach across the organization.
 </li>
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 Develop dashboards, reports, and analytics to present key findings and insights.
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 Serve as the subject-matter expert on survey tools (e.g., Qualtrics) and BI analytical platforms.
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 Translate data into actionable insights for leadership and HR stakeholders.
 </li>
 </ul>
 
 
 Engagement Actions &amp; Special Projects
 
 
 <ul>
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 Coordinate entity-level engagement action plans with HR SPOCs and business leaders.
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 Support execution of employee experience initiatives aligned with the Associate Experience strategy.
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 Prepare forms, reports, tracking tools, and monitoring sheets to ensure smooth implementation of programs.
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 Work on special projects assigned by the General Manager &ndash; Associate Engagement.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in HR, Organizational Psychology, Data Analytics, or related field.
 </li>
 <li>
 3&ndash;5 years total experience, including 3&ndash;4 years in surveys &amp; employee engagement.
 </li>
 <li>
 Strong analytical, presentation, and communication skills.
 </li>
 <li>
 Experience with Qualtrics is a Must.
 </li>
 <li>
 This is a
 
 remote role
 
 , open to candidates residing in
 
 Egypt or India
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong knowledge of survey design and survey management tools.
 </li>
 <li>
 Excellent analytical skills with experience using BI/data visualization tools.
 </li>
 <li>
 Strong presentation and storytelling skills using data.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
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 Attention to detail and high-quality execution skills.
 </li>
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 Ability to coordinate multiple stakeholders and projects simultaneously.
 </li>
 <li>
 Problem-solving mindset and ability to recommend data-based solutions.
 </li>
 </ul>
 
 
</div>

Associate Engagement Senior Specialist

ETISAL International Group

<div>
 
 We are seeking a highly motivated Customer Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer service to our English-speaking clients, effectively resolving inquiries, and ensuring customer satisfaction in a fast-paced outsourcing environment.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high-quality customer support via phone, email, and chat for English-speaking clients.
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 Resolve customer inquiries, complaints, and issues in a prompt and efficient manner.
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 Maintain a deep understanding of our products and services to provide accurate information to clients.
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 Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
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 Document all customer interactions accurately and efficiently in the CRM system.
 </li>
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 Collaborate with team members and other departments to enhance the customer experience.
 </li>
 <li>
 Participate in training and development programs to improve product knowledge and customer service skills.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service or support roles, preferably in an outsourcing or offshoring environment.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Strong problem-solving skills and the ability to think critically under pressure.
 </li>
 <li>
 Proficiency in using customer support software and CRM systems.
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 <li>
 Ability to work flexible hours, including shifts if necessary.
 </li>
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 Strong interpersonal skills and a customer-centric attitude.
 </li>
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 High level of patience and empathy towards customers.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
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 Competitive salary
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 Paid training
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 Social insurance
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 Medical insurance
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 Fast-paced work environment
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 </ul>
</div>

Customer Support Specialist (English Account)

Explore 869+ Associate customer service specialist in Cairo Egypt this December. Find roles across top companies and apply now to boost your career.