customer service manager Jobs in Cairo Egypt

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associate customer service specialist

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call center specialist

customer service coordinator

instashop

<div>
 
 
 About InstaShop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 🌟
 
 
 
 
 
 
 About the role
 
 
 
 By providing excellent customer service and resolving issues with utmost professionalism, the Customer Service Coordinator plays a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience.
 
 
 
 
 
 
 Primary responsibilities
 
 
 
 
 
 <ul>
 <li>
 To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
 </li>
 <li>
 Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
 </li>
 <li>
 To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
 </li>
 <li>
 To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
 </li>
 <li>
 To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
 </li>
 <li>
 To keep the shops employee&rsquo;s schedules updated &amp; manage InstaShop&rsquo;s delivery fleet
 </li>
 <li>
 To provide support for the team on daily subtasks &amp; projects as to identify your next area of growth.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1-2 years relevant Customer Service experience, call center experience a plus
 </li>
 <li>
 Structured thinking &amp; organizational skills
 </li>
 <li>
 Be responsible &amp; efficient
 </li>
 <li>
 Self-motivated with demonstrated flexibility &amp; adaptability in intense situations
 </li>
 <li>
 Strong oral, written &amp; verbal communication skills in English
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Early graduate with a Business background
 </li>
 <li>
 Basic knowledge of relevant IT systems
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

Majid Al Futtaim

<div>
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | MAF Properties | Shopping malls.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
 </li>
 <li>
 Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
 </li>
 <li>
 Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or any relevant field.
 </li>
 <li>
 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
 </li>
 <li>
 Very Good English level.
 </li>
 <li>
 Excellent communication and problem solving skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

naqla

<div>
 <ul>
 <li>
 
 Receive truck and driver data from the Fleet Coordinator and schedule daily trips according to operational plans.
 
 
 </li>
 <li>
 
 Coordinate with drivers and monitor truck movements to ensure adherence to schedules and on-time delivery.
 
 
 </li>
 <li>
 
 Communicate with customers to confirm pickup and delivery times, resolving any delays or issues promptly.
 
 
 </li>
 <li>
 
 Track trips using monitoring systems or daily reports and prepare operational performance reports for management.
 
 
 </li>
 <li>
 
 Troubleshoot and resolve operational challenges (delays, breakdowns, or road disruptions) in coordination with drivers and the Fleet Coordinator to maintain service levels.
 
 
 </li>
 <li>
 
 Provide regular updates to management and customers regarding trip status and key operational insights.
 
 
 </li>
 <li>
 
 Act as a key liaison between customers, drivers, and internal teams to ensure smooth operations and high customer satisfaction.
 
 
 </li>
 <li>
 
 Contribute to improving daily operational procedures to enhance efficiency and reduce costs.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 &bull; Bachelor&rsquo;s degree in Logistics, Supply Chain Management, or a related field (preferred).
 
 &bull; 1-3 years of experience in logistics, transportation, or a similar role, ideally within a trucking/transportation environment.
 
 &bull; Strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.).
 
 &bull; Familiarity with logistics management systems or transportation software is an advantage.
 
 
 
 Key Skills
 
 
 
 &bull; Strong organizational and multitasking abilities.
 
 &bull; Excellent problem-solving and communication skills.
 
 &bull; Ability to work effectively under pressure and meet deadlines.
 
 &bull; Detail-oriented mindset with a focus on delivering exceptional service.
 
 
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Social Insurance
 
 </li>
 <li>
 Medical Insurance
 
 </li>
 <li>
 Life Insurance
 
 </li>
 <li>
 Quarterly Bonus
 
 </li>
 </ul>
</div>

Logistics Coordinator - Operations

Hilton

<div>
 A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management.
 
 
 
 What will I be doing?
 
 
 
 The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Coordinates projects and activities and projects, as assigned. Provides clerical and office support and assistance to department management
 </li>
 <li>
 Maintain communication with departments involved in the assigned project/activity
 </li>
 <li>
 Route incoming mail, faxes, and packages
 </li>
 <li>
 Answer telephone and assist internal and external guests with requests
 </li>
 <li>
 Writes correspondence on behalf of the department
 </li>
 <li>
 Makes copies, send/distributes outgoing mail
 </li>
 <li>
 Uses email system to deliver and accept emails
 </li>
 <li>
 Greet internal and external customers when entering the department
 </li>
 <li>
 Assist with a variety of requests
 </li>
 <li>
 Maintains detailed filing system for department
 </li>
 <li>
 Maintain office supplies for department
 </li>
 <li>
 Report all unsafe conditions immediately
 </li>
 <li>
 Attend all mandatory meetings
 </li>
 <li>
 Follow and know emergency procedures as needed
 </li>
 <li>
 Keep work area clean and organized
 </li>
 <li>
 Maintain a good working relationship with other department, employees, and guess
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Human Resources Coordinator serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in or equivalent role
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Excellent communication and people skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on their own or in teams
 </li>
 <li>
 Experience with MS Office applications and Outlook
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of hospitality
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Human Resources Coordinator

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Service Excellence Coordinator | MAF LifeStyle | Excellence and Compliance
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Service Excellence Coordinator is responsible for raising Purchase Requisitions and Purchase Orders for all none merchandise products and services within Majid Al Futtaim Lifestyle and maintain a clear and updated tracker for all purchasing orders per department. The role is to ensure the standard process is followed and centralized.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Raise Purchase Requisitions and Purchase Orders for non-merchandise products and services requests (Operations, IT, Finance, Marketing, HC etc.)
 </li>
 <li>
 Complete Goods Received Note in the system upon confirmation of services goods receipt.
 </li>
 <li>
 Generate Sales Orders for all packaging intercompany transfers.
 </li>
 <li>
 Create consumables products item code in the system inventory as and when required.
 </li>
 <li>
 Raise requests and follow up the requests related to vendor management.
 </li>
 <li>
 Maintain updated tracker of all Purchase Requisitions and Purchase Orders raised.
 </li>
 <li>
 Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy
 </li>
 <li>
 Work closely with all internal departments and external suppliers to build and develop professional working relationships.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Graduate in business administration or related field.
 </li>
 <li>
 2-3 years&rsquo; experience in an admin role.
 </li>
 <li>
 Retail industry experience is preferred.
 </li>
 <li>
 English fluency.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Service Excellence Coordinator

<div>
 A Talent Acquisition Coordinator ensures a seamless recruitment experience. A Talent Acquisition Coordinator will manage end-to-end recruitment operations &mdash; from opening new positions to onboarding new hires &mdash; while actively contributing to employer branding and recruitment initiatives. This role is responsible for delivering an excellent recruitment experience while working with internal and external stakeholders on recruitment needs and ensuring employee and prospect documentation is in order.
 
 
 
 What will I be doing?
 
 
 
 <ul>
 <li>
 Manage the full recruitment coordination process, including creating job requisitions, posting openings, and updating position statuses.
 </li>
 <li>
 Source and screen candidates through Taleo, databases, referrals, and social media.
 </li>
 <li>
 Conduct initial candidate assessments and pre-screening interviews.
 </li>
 <li>
 Schedule and coordinate interviews with hiring managers, ensuring timely communication and a positive candidate experience.
 </li>
 <li>
 Prepare and share candidate summary profiles with hiring managers and guide them on completing them.
 </li>
 <li>
 Ensure all recruitment documentation (applications, interview notes, evaluations) is accurate and complete.
 </li>
 <li>
 Maintain and update the recruitment tracking system and candidate database.
 </li>
 <li>
 Manage candidate communication throughout the recruitment process, ensuring professionalism and consistency.
 </li>
 <li>
 Conduct reference checks and prepare offer letters and employment documents.
 </li>
 <li>
 Guide selected candidates through medical checkups, onboarding formalities, and joining logistics.
 </li>
 <li>
 Serve as the point of contact for under-hiring providing clear guidance on hiring and onboarding procedures.
 </li>
 <li>
 Provide recruitment updates, and ensure timely closures with hiring managers.
 </li>
 <li>
 Advise hiring managers on interview best practices and selection processes.
 </li>
 <li>
 Follow up regularly to ensure smooth progress of all open positions.
 </li>
 <li>
 Support and execute employer branding initiatives across social media and professional platforms.
 </li>
 <li>
 Capture and curate engaging visual content (photos, short videos) to promote company culture and employee stories.
 </li>
 <li>
 Coordinate participation in recruitment events, career fairs, and campus hiring activities.
 </li>
 <li>
 Draft and update job descriptions to ensure alignment with organizational needs and brand tone.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Talent Acquisition Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Highly organized, proactive, and people-oriented.
 </li>
 <li>
 Fluent in English, native Arabic speaker.
 </li>
 <li>
 1&ndash;3 years of experience in recruitment coordination, HR operations, or talent acquisition support.
 </li>
 <li>
 Passionate about finding talents and shaping the hotel's culture
 </li>
 <li>
 Strong organizational and multitasking skills with excellent attention to detail.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Creative mindset with an interest in employer branding, photography, and social media engagement.
 </li>
 <li>
 Discretion and professionalism in handling confidential information.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Experience in recruitment.
 </li>
 <li>
 Experience in Human Resources.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Talent Acquisition Coordinator

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 The Operations Facilities Coordinator is responsible for coordinating and overseeing facility-related operations to ensure a safe, functional, and efficient workplace. This role includes managing service requests, liaising with vendors, and supporting the implementation of maintenance and improvement projects.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of facility management, ensuring cleanliness, safety, and functionality.
 </li>
 <li>
 Coordinate maintenance requests and ensure timely resolution of issues.
 </li>
 <li>
 Monitor building systems, including HVAC, plumbing, electrical, and security systems.
 </li>
 <li>
 Schedule and supervise facility inspections, maintenance, and repairs.
 </li>
 <li>
 Maintain records of all facility operations, including maintenance logs and compliance documents.
 </li>
 <li>
 Work with vendors and contractors, ensuring quality service and adherence to contracts.
 </li>
 <li>
 Manage inventory of office and maintenance supplies, reordering as needed.
 </li>
 <li>
 Assist in budget planning and monitoring for facility-related expenses.
 </li>
 <li>
 Ensure compliance with health and safety standards and regulations.
 </li>
 </ul>
 
 
 
 
 
 Required Education, Knowledge, and Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in facility management, business administration, or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in facilities management or coordination.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Familiarity with facility systems and maintenance procedures.
 </li>
 <li>
 Proficiency in Microsoft Office and facility management software.
 </li>
 <li>
 Knowledge of safety regulations and compliance standards.
 </li>
 </ul>
 
 
</div>

Operations Facilities Coordinator

Explore 801+ Customer service coordinator in Cairo Egypt this December. Find roles across top companies and apply now to boost your career.

801 customer service coordinator jobs IN Cairo Egypt

Customer Service Coordinator

Customer Service Coordinator

Logistics Coordinator - Operations

Human Resources Coordinator

Service Excellence Coordinator

Talent Acquisition Coordinator

Operations Facilities Coordinator