customer service manager Jobs in Cairo Egypt

customer service manager

customer service consultant Jobs in Cairo Egypt

customer service consultant

customer service coordinator Jobs in Cairo Egypt

customer service coordinator

customer success manager Jobs in Cairo Egypt

customer success manager

associate customer service specialist Jobs in Cairo Egypt

associate customer service specialist

client service representative customer services

Qureos

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: &nbsp;<ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy &nbsp;</li></ul>What we are looking for: &nbsp;<ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

POS CX

<div>
 
 
 Job Title:
 
 Business Development Representative
 
 
 
 Location:
 
 Egypt- Remote
 
 
 
 Company:
 
 POSCX
 
 
 
 
 
 
 About Us:
 
 POS CX is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experience and operational efficiencies. We partner with clients across various industries to help them achieve their business goals through innovative solutions and dedicated support.
 
 
 
 
 
 
 Job Summary:
 
 We are seeking a motivated and dynamic Business Development Representative to join our team. The ideal candidate will be responsible for identifying new business opportunities, building relationships with potential clients and driving revenue growth. This role requires a proactive approach, excellent communication skills and a strong understanding of the BPO industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Lead Generation: Identify and qualify potential clients through research, networking and outreach.
 
 
 &bull;Client Engagement: Build and maintain relationships with key decision-makers and stakeholders.
 
 
 &bull;Sales Strategy: Develop and execute strategies to achieve sales targets and expand the client base.
 
 
 &bull;Market Analysis: Monitor industry trends and competitor activities to identify opportunities for growth.
 
 
 &bull;Proposal Development: Prepare and present compelling proposals and presentations to prospective clients.
 
 
 &bull;Collaboration: Work closely with internal teams to ensure seamless delivery of services and client satisfaction.
 
 
 &bull;Reporting: Track and report on sales activities, pipeline and performance metrics.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull;Bachelor&rsquo;s degree in business, Marketing or a related field.
 
 
 &bull;Proven experience in business development, sales or a related role, preferably in the BPO industry.
 
 
 &bull;Strong understanding of BPO services and solutions.
 
 
 &bull;Excellent communication, negotiation and interpersonal skills.
 
 
 &bull;Ability to work independently and as part of a team.
 
 
 &bull;Proficiency in CRM software and Microsoft Office Suite.
 
 
 &bull;Results-driven with a proactive approach to problem-solving.
 
 
 
 
 
 
 Benefits:
 
 
 
 &bull;Competitive salary and commission structure.
 
 
 &bull;Health, dental and vision insurance.
 
 
 &bull;Paid time off and holidays.
 
 
 &bull;Professional development opportunities.
 
 
 &bull;Collaborative and supportive work environment
 
 
 
</div>

Business Development Representative

MICO WORLD MENA

<div>
 
 We&rsquo;re Hiring! &ndash;For Chat account 💥
 
 
 📍 Location: Maadi, Cairo
 
 
 🕐 Type: Full-Time
 
 
 
 
 
 Do you speak fluent English (C1 level) and want a chat account - no calls ? 🤝
 
 
 We&rsquo;re looking for a Customer Service Representative to join our growing team!
 
 
 
 
 
 💼 Requirements:
 
 
 
 
 
 At least 1 year of experience in Customer Service, Sales, or Client Relations
 
 
 
 
 
 Excellent communication &amp; organizational skills
 
 
 
 
 
 Positive attitude and passion for teamwork 🌟
 
 
 
 
 
 ✨ What You&rsquo;ll Do:
 
 
 
 
 
 Communicate with clients and make sure they&rsquo;re happy and supported 💬
 
 
 
 
 
 Solve problems and provide quick, smart solutions ⚡
 
 
 
 
 
 Build strong relationships and help clients grow 💪
 
 
 
 
 
 Work closely with our internal teams to deliver the best service possible 🚀
 
 
 
 
 
 🎁 What You&rsquo;ll Get:
 
 
 
 
 
 Competitive salary 💸
 
 
 
 
 
 Supportive team and fun work environment 😄
 
 
 
 
 
 Real opportunities for career growth 📈
 
 
 
 
 
 🔥 Don&rsquo;t miss this chance &mdash; we&rsquo;re hiring immediately
 
</div>

Customer Service Representative * English Speaker

Sutherland Healthcare Solutions

<div>
 
 Company Description
 
 
 At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking &amp; Financial Services, Communications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, Logistics, Retail, Energy &amp; Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.
 
 
 Role Description
 
 
 This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.
 
 
 Benefits
 
 
 <ul>
 <li>
 Up to 17k Net Salary
 </li>
 <li>
 1.1k night and overnight allowance
 </li>
 <li>
 Transportation is provided both ways (Door to Door for ladies)
 </li>
 <li>
 Social and medical insurance is provided
 </li>
 <li>
 First 3 months are Fully Granted
 </li>
 <li>
 Healthiest work environment (Great place to work certified)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives and Customer Service skills
 </li>
 <li>
 Proficiency in English B2
 </li>
 <li>
 Grads and Dropouts only
 </li>
 <li>
 Flexibility with night and overnight shifts
 </li>
 <li>
 Flexibility with Rotational shifts
 </li>
 <li>
 Previous experience in a similar role is a plus
 </li>
 </ul>
</div>

English Account Customer Service Associate

EOSTrack

<div>
 
 
 Company Description
 
 
 
 EOSTrack Engineering &amp; Agencies specializes in delivering innovative CAE (Computer-Aided Engineering) analyses to optimize engineering designs and enhance process robustness for modern industries. With a forward-thinking approach, EOSTrack leverages advanced engineering tools and expertise to provide effective solutions. The company is dedicated to helping clients achieve efficiency, innovation, and success in design and engineering practices.
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role based in Cairo, Egypt, with the option for some remote work. As a Software Sales Representative, you will be responsible for identifying and engaging with potential clients to generate leads, building and maintaining relationships with clients, and managing accounts. You will play a key role in demonstrating and selling software solutions tailored to clients&rsquo; needs and contributing towards achieving sales targets.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven skills in Software Sales, including presenting and selling software solutions effectively
 </li>
 <li>
 Expertise in Lead Generation and Account Management strategies
 </li>
 <li>
 Strong Communication abilities to build and maintain client relationships
 </li>
 <li>
 Experience in Sales, including meeting or exceeding targets and understanding customer needs
 </li>
 <li>
 Ability to work in a hybrid environment and adapt to flexible work arrangements
 </li>
 <li>
 Proficiency in using CRM tools and related software
 </li>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Previous experience in the engineering services or technology sector is a plus
 </li>
 </ul>
</div>

Software Sales Representative

TTEC

<div>
 Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As an
 
 French and English Outbound Sales Representative
 
 working onsite in
 
 Cairo, Egypt
 
 , you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Are you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it&rsquo;s qualifying leads, initiating contacts, or resolving a unique business problem, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Conduct research to identify potential customers and decision-makers in target companies
 </li>
 <li>
 Reach out to potential customers via phone, email, or other channels to introduce our company and solutions
 </li>
 <li>
 Qualify leads to assess their potential value to our business
 </li>
 <li>
 Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure
 </li>
 <li>
 Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale
 </li>
 <li>
 Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale
 </li>
 <li>
 Continuously update and maintain accurate records in our customer relationship database system
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 2+ years of applied sales experience with a customer focus mindset
 </li>
 <li>
 Fluency in (French C1 and English B2)
 </li>
 <li>
 Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level
 </li>
 <li>
 Comfortable engaging with customers to enhance and develop solutions
 </li>
 <li>
 Creative mindset to overcome objections and is committed to achieving goals
 </li>
 <li>
 Team building approach as you will work with multiple teams across different departments
 </li>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Computer experience
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
 
 
 </li>
 </ul>
 Visit https://mybenefits.ttec.com/ for more information.
 
 
 
 A Bit More About Your Role
 
 
 
 We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
 
 
 You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
 
 
 We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
</div>

French and English Outbound Sales Representative

Possession RealEstate

<div>
 
 
 Company Description
 
 
 
 
 
 Possession RealEstate provides high-quality real estate marketing services across Egypt. Since its inception, the company has consistently aimed for excellence and continuous progress. Possession RealEstate is committed to delivering innovative, customer-centric solutions that meet market demands. The company highly values professionalism, integrity, and client satisfaction.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Senior Property Consultant based in Qesm 1st Nasser City. The responsibilities include providing expert consultancy services to clients, facilitating property transactions, and delivering excellent customer service. The role also involves building strong client relationships, identifying new business opportunities, and achieving sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Expertise in Consulting and Sales, with a proven ability to drive property transactions and meet sales goals
 </li>
 <li>
 Outstanding Communication and Customer Service skills to build trust and maintain positive client relationships
 </li>
 <li>
 Familiarity with the Real Estate market, including trends and laws related to property sales
 </li>
 <li>
 Strong organizational and time management skills to manage multiple clients and tasks effectively
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or a related field is preferred
 </li>
 <li>
 Proficiency in using CRM systems and other relevant software tools
 </li>
 <li>
 Fluency in English and Arabic is an advantage
 </li>
 </ul>
</div>

Senior Property Consultant

Explore 1011+ Client service representative customer services in Cairo Egypt this December. Find roles across top companies and apply now to boost your career.