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associate it support it engineer

Phaedra Solutions

Location: LahoreExperience: 2 to 3 yearsEmployment Type: [Full-time / On-site]Summary:We are looking for a skilled IT professional to manage, maintain, and support our IT infrastructure and hardware. The ideal candidate will have hands-on experience with various operating systems, hardware management, and network troubleshooting. This role includes providing support to employees across multiple locations and ensuring smooth IT operations.Key Responsibilities:1. Network Management<ul><li>Deploying, managing, and troubleshooting network infrastructure.</li></ul>2. Hardware Management<ul><li>Issuing, verifying, managing, troubleshooting, upgrading, and downgrading employee PCs and laptops.</li><li>Managing other hardware including mobile phones and tablets.</li><li>Keeping track of PCs, laptops, and other hardware items.</li><li>Tracking, troubleshooting, installing, maintaining, organizing, issuing, and auditing replenish-able stock items like keyboards, mouse, headphones, etc.</li><li>Dispatching and receiving hardware from different centers (including different cities).</li><li>Coordinating warranty claims and hardware repairs with departments like Admin and Procurement.</li></ul>3. Software and OS Management<ul><li>Working with Linux, Windows, and MacOS environments.</li><li>Installing, upgrading, recovering, and troubleshooting different OS on various hardware.</li></ul>4. User &amp; Account Management<ul><li>Managing new employees joining and employees leaving the organization.</li><li>Managing accounts (Email, Skype, IM, etc.) for all employees.</li><li>Providing support via the Helpdesk system.</li><li>Providing remote support to teleworking employees (working from home).</li></ul>5. Support &amp; Availability<ul><li>Providing round-the-clock shifts to support all engineers working in the company.</li></ul>6. Inventory &amp; Asset Management<ul><li>Managing hardware inventory.</li></ul>Skills Required:<ul><li>Strong troubleshooting and problem-solving skills.</li><li>Proficiency with Windows, Linux, and MacOS environments.</li><li>Good knowledge of networking fundamentals.</li><li>Experience with hardware maintenance and setup (PCs, laptops, mobile devices, tablets).</li><li>Familiarity with helpdesk systems and remote support tools.</li><li>Ability to manage inventory and hardware dispatch processes.</li><li>Excellent communication and organizational skills.</li><li>Ability to work in shifts and handle multiple tasks simultaneously.</li></ul>Qualifications:<ul><li>IT Graduate with 2 to 3 years of relevant experience.</li></ul>Why Join Us:<ul><li>Opportunity to work with a dynamic and growing team.</li><li>Hands-on experience with a variety of IT infrastructure and systems.</li><li>Exposure to multi-city operations and remote support.</li><li>Collaborative work environment that encourages learning and growth.</li><li>Chance to contribute to improving IT operations and support across the organization</li></ul>Job Type: Full-timeWork Location: In person

Associate IT Support / IT Engineer

Avanceon Middle East & South Asia

<div>
 
 About Us?
 
 
 
 Avanceon is a multinational corporation which specializes in automation, control systems integration, energy management solutions, and support services. With offices in Dubai, Qatar, Saudi Arabia, and Pakistan, it has established a significant market presence. Over its 24-year history, Avanceon has evolved into a comprehensive provider offering automation, energy management, service, and maintenance solutions. Through its extensive experience and diverse client base, including major blue-chip companies, it has garnered strong credentials and expertise in the industry.
 
 
 
 Job Description
 
 
 
 Avanceon is looking for a skilled AutoCAD engineer to generate CAD models based on the client&rsquo;s requirement using the latest tools. In this role, you will be required to meet with all engineering concepts for CAD models, develop product designs, and generate schematics accordingly.
 
 
 To ensure success as an AutoCAD engineer, you should have extensive experience working with latest CAD software, advanced design skills, and a keen eye for detail.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Prepare Electrical and Control System Drawings:
 </li>
 <ul>
 <li>
 System Topologies, Communication Drawings
 </li>
 <li>
 Electrical Schematic Drawings &amp; Terminations
 </li>
 <li>
 Instrument Loop, Hook-ups
 </li>
 <li>
 Power Distribution Drawings
 </li>
 <li>
 Knowledge of MEP
 </li>
 </ul>
 <li>
 Keep the record of engineering documentation, track and monitor design changes
 </li>
 <li>
 Ensure Compliance of Drafting and Engineering Standards
 </li>
 <li>
 Should have an excellent grip on AutoCAD software and other CAD tools.
 </li>
 <li>
 Ensure Compliance of Drafting and Engineering Standards
 
 </li>
 </ul>
 
 Qualifications/Requirements
 
 
 
 <ul>
 <li>
 Must hold Diploma of Associate Engineering in Electrical or Mechanical
 </li>
 <li>
 At least 3 to 4 years of relevant experience.
 </li>
 <li>
 Certification in AutoCAD is a must.
 </li>
 <li>
 Good communication skills, good grip on writing and spoken English.
 </li>
 <li>
 Proactive and able to work independently.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Health/Life Insurance
 </li>
 <li>
 Travel for easy commute
 </li>
 <li>
 Opportunity to work in a dynamic and growing company.
 </li>
 <li>
 Be part of a highly skilled and motivational team.
 </li>
 </ul>
</div>

AutoCad Engineer

Tkxel

<div>
 
 
 Job Summary
 
 
 
 
 The System Support Engineer is responsible for maintaining the stability, integrity, and operational efficiency of the organization&rsquo;s systems, network and application infrastructure. This role involves advanced troubleshooting, proactive system monitoring, configuration management, and providing Tier 2/3 technical support to end-users and internal teams.
 
 
 
 
 Key Responsibilities and Duties
 
 
 
 <ul>
 <li>
 Administer and maintain Windows and/or Linux server environments (physical and virtualized, e.g., VMware, Hyper-V).
 
 </li>
 <li>
 Manage user accounts, permissions, and security policies within Active Directory (AD) and/or equivalent directory services.
 
 </li>
 </ul>
 <ul>
 <li>
 Assist in the configuration and management of network hardware, including routers, switches, and firewalls.
 
 </li>
 </ul>
 <ul>
 <li>
 Diagnose and resolve performance issues related to core business applications.
 
 </li>
 <li>
 Document all technical processes, troubleshooting steps, and knowledge base articles for internal IT staff and end-users.
 
 </li>
 </ul>
 <ul>
 <li>
 Participate in the planning, testing, and implementation of new technology projects and infrastructure upgrades.
 
 </li>
 <li>
 Evaluate and recommend new hardware and software solutions to improve efficiency and system resilience.
 
 </li>
 <li>
 Manage cloud services (AWS, Azure, or Google Cloud) if applicable, focusing on access control and resource provisioning.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology.
 
 </li>
 <li>
 Relevant industry certifications are highly desirable (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, CCNA, VCP, ITIL).
 
 </li>
 </ul>
 <ul>
 <li>
 1-3 years of experience in system administration or network administration, or technical support roles.
 
 </li>
 </ul>
</div>

System Support Engineer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a passionate and driven Associate Solution Engineer to join our team. In this role, you will act as a bridge between clients and our technical teams, ensuring business requirements are understood, translated, and aligned with IT/software solutions. You will support clients in adopting our solutions by providing training, guidance, and hands-on assistance while also contributing to internal processes and documentation.Key Responsibilities:<ul><li>Participate in Pre-Sales meeting with Business Development team</li><li>Understand the business requirements of the customers.</li><li>Be in a consultative mode and guide the customer for optimum solution and empowerment with our solution.</li><li>Collaborate with Customer, Business Development team and Tech team to design the solution to meet customer requirements</li><li>Implement the solution according to the SOW, and always deliver something extra</li><li>Provide training and documentation to the customer team</li><li>Guide the customer team and prepare them for a better customer experience</li><li>Coordinate with the Business Development team, Customer teams, and tech teams for smooth project delivery and get the UAT signed</li><li>Participate in Product Demos &amp; Trainings when required</li><li>Participate in creating and improving the training material.</li><li>Document case studies for every customer, especially the interesting ones.</li><li>Continuously improve the training, Implementation and Onboarding process</li></ul>Job Requirements:Experience &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business &amp; Information Technology (BBIT) or relevant degree only.</li><li>1 year of experience in an IT or Software Company. Exposure to client-facing activities, software usage, or IT operations preferred.</li></ul>Knowledge &amp; Skills<ul><li>Good understanding of business processes and their alignment with IT systems.</li><li>Familiarity with common IT/software concepts such as databases, integrations, cloud-based application.</li><li>Good business acumen. Ability to gather business requirements and translate them without deep coding knowledge.</li><li>Excellent communication and presentation skills.</li><li>Strong problem-solving ability and critical thinking.</li><li>Confidence in handling clients and providing end-user training &amp; support.</li><li>Time management and ownership mindset for handling deliverables.</li><li>Adaptability and eagerness to learn new systems quickly.</li></ul>Nice to Have<ul><li>Understanding of CRM, ERP, or Contact Center solutions.</li><li>Experience in SaaS or software product environments.</li><li>Exposure to creating documentation, user guides, or training material.</li></ul>Job Type: Full-timeWork Location: In person

Associate Solution Engineer

Crewlogix Technologies

SummaryWe are looking for an Associate DevOps Engineer to support our development and operations teams in building reliable, scalable, and automated infrastructure. This role involves assisting in CI/CD pipeline management, cloud environment configuration, system monitoring, and deployment automation. You will work under senior DevOps engineers and contribute to improving the overall development lifecycle, ensuring stable releases and efficient operations.Responsibilities<ul><li>Assist in configuring and maintaining CI/CD pipelines.</li><li>Support deployment processes across development, staging, and production environments.</li><li>Work with cloud platforms such as AWS, Azure, or GCP for basic provisioning and monitoring.</li><li>Help manage containerized applications using Docker/Kubernetes.</li><li>Write scripts for automation and infrastructure tasks.</li><li>Monitor system performance and respond to alerts.</li><li>Collaborate with developers to troubleshoot build or deployment issues.</li><li>Support implementation of DevOps best practices, documentation, and security standards.</li></ul>Requirements<ul><li>Bachelor's Degree in Computer Science, IT, or related field</li><li>1-2 years of relevant experience</li><li>Basic understanding of Linux/Unix systems.</li><li>Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, etc.).</li><li>Knowledge of Docker, Kubernetes, or other containerization tools.</li><li>Understanding of cloud services (AWS/Azure/GCP).</li><li>Hands-on experience with Git and version control.</li><li>Ability to write basic automation scripts (Bash, Python, etc.).</li><li>Good problem-solving, communication, and teamwork skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many projects have you worked on? </li><li>What is your current salary? </li><li>What will be your expected salary? </li></ul>Work Location: In person

Associate DevOps Engineer

Brain Telecommunication Ltd

The Technical Support Engineer acts as the primary point of contact for customers requiring technical assistance. This role involves handling support tickets, resolving first-level issues, and escalating advanced problems to Tier 2 or Tier 3 teams when necessary. The ideal candidate will demonstrate strong communication skills, a customer-centric mindset, and solid knowledge of basic troubleshooting for software, hardware, and networking systems.Key Responsibilities<ul><li>Serve as the first line of support for customers through phone, email, chat, and ticketing systems.</li><li>Log, prioritize, and categorize customer requests accurately within the ticketing system.</li><li>Deliver first-level technical support, including but not limited to:</li><li>Password resets and account access issues</li><li>Assistance with software installations and configurations</li><li>Troubleshooting network connectivity problems</li><li>Basic hardware diagnostics and issue resolution</li><li>Provide clear, step-by-step guidance to customers using FAQs and documented processes.</li><li>Escalate unresolved or complex issues to Tier 2/Layer 2 or Tier 3 support teams.</li><li>Adhere to standard operating procedures and incident management protocols.</li><li>Maintain timely follow-up and proactive communication with customers on open tickets.</li><li>Document resolutions and contribute to the internal knowledge base for continuous improvement.</li><li>Ensure professionalism, empathy, and customer satisfaction in all interactions.</li><li>Collaborate with internal teams to ensure efficient problem resolution and knowledge sharing.</li></ul>RequirementsEducation &amp; Experience:<ul><li>High school diploma or equivalent; Associate or Bachelor&rsquo;s degree preferred.</li><li>Minimum 1 year of experience in customer service, help desk, or technical support.</li></ul>Skills:<ul><li>Strong verbal and written communication skills.</li><li>Basic understanding of IT environments (Windows, macOS, networking).</li><li>Familiarity with ticketing systems (e.g., Oracle, Zendesk, Freshdesk, Jira).</li><li>Ability to diagnose and troubleshoot common hardware and software problems.</li><li>Strong problem-solving skills with keen attention to detail.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Desirable:<ul><li>Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, CCNA).</li><li>Previous experience in a call center, NOC, or help desk environment with exposure to Layer 2 support.</li></ul>Job Type: Full-timePay: From Rs42,000.00 per monthApplication Question(s):<ul><li>Are you CCNA Certifed ?</li><li>Can you join by Dec 1st 2025 ?</li><li>Are you Lahore Resident ?</li></ul>Expected Start Date: 01/12/2025

Technical Support Engineer Layer 1 (NOC)

Explore 1898+ Associate it support it engineer in Lahore this December. Find roles across top companies and apply now to boost your career.

1898 associate it support it engineer jobs IN Lahore

Associate IT Support / IT Engineer

AutoCad Engineer

AutoCad Engineer

System Support Engineer

Associate Solution Engineer

Associate DevOps Engineer

Technical Support Engineer Layer 1 (NOC)