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associate manager, customer support

associate manager customer support

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As an Associate Manager, your primary role will be to manage a team of Customer Support Supervisors. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, customer satisfaction and quality scores. You will coach team managers in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews, continuous improvements and summits. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed.
 
 
 To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 
 Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.
 
 
 
 
 What you&rsquo;ll be doing (ie. job duties):&nbsp;
 
 
 <ul>
 <li>
 Lead a team of high performing customer service supervisors across multiple processes or channels (Eg. phone, messaging, email)
 </li>
 <li>
 Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework.
 </li>
 <li>
 Act as a trusted point of contact for escalations and high priority issues related to your scope.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills
 </li>
 <li>
 Potentially manage Customer Support Supervisors as business needs necessitate
 </li>
 <li>
 Participate in the interview and selection process for new customer support agents
 </li>
 </ul>
 
 
 
 What we look for in you (ie. job requirements):&nbsp;
 
 
 <ul>
 <li>
 
 This role requires full-time, in-office presence at our Hyderabad location.
 
 </li>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 8 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 5 years of people management experience in an operations environment.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
 </li>
 <li>
 Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
 </li>
 </ul>
 
 
 
 Nice to haves:
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Advanced experience in project management, analytics or quality assurance.
 </li>
 <li>
 Advanced degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Advanced understanding of Google apps, JIRA, Salesforce Service Cloud
 </li>
 </ul>
 
 &nbsp;
 
 
 P72326
 
 
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹3,419,600 INR - ₹3,419,600 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 
 Commitment to Equal Opportunity
 
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here.
 
 
 By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. &nbsp;
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Associate Manager, Customer Support

NxtWave

<div>
 
 
 About the job
 
 
 
 
 We're Hiring: Senior Manager &ndash; Sales/Pre-Sales (EdTech)
 
 
 
 Are you an experienced sales leader ready to build, lead, and scale high-performing Pre-Sales and Sales teams at one of India&rsquo;s fastest-growing Ed-Tech startups? If yes, this opportunity is for you.
 
 
 
 Work Location:
 
 
 
 Work from Office
 
 
 
 Working Days:
 
 
 
 6-Day Work Week (Weekends working, Week-off on weekdays)
 
 
 
 Languages Required:
 
 
 <ul>
 <li>
 Strong communication skills in Telugu
 </li>
 <li>
 Excellent proficiency in English
 </li>
 </ul>
 
 
 Who are we looking for?
 
 
 <ul>
 <li>
 Minimum 5+ years of experience in Sales/Pre-Sales in EdTech
 </li>
 <li>
 Proven experience of 3+ years in managing &amp; heading Sales/Pre-Sales teams
 </li>
 <li>
 People with a systematic approach to building sales funnels, tracking feedback, prioritizing tasks, and consistently exceeding targets within deadlines
 </li>
 <li>
 A sales mindset to effectively communicate NxtWave&rsquo;s offerings to prospective learners and achieve revenue targets
 </li>
 <li>
 Excellent communication (written &amp; verbal), interpersonal, and presentation skills
 </li>
 <li>
 Passionate about delivering the highest levels of customer service at all times
 </li>
 <li>
 Highly dedicated individuals with strong determination and work ethic
 </li>
 <li>
 Empathetic individuals with patience and strong people skills
 </li>
 <li>
 Sales experience in the EdTech domain is an additional advantage
 </li>
 </ul>
 
 
 You're ideal for this role, if:
 
 
 <ul>
 <li>
 You can manage a team of Business Development Managers who in turn lead Business Development Associates guiding students in their career decisions
 </li>
 <li>
 You can instill empathy in your team to effectively communicate about high-paying career opportunities and drive sales-qualified leads
 </li>
 <li>
 You have proven experience in driving outcomes from Pre-Sales/Sales teams in achieving targets
 </li>
 <li>
 You&rsquo;re looking to work in the environment of a high-growth startup
 </li>
 <li>
 You&rsquo;re looking for a senior managerial role where you also find meaning in your work
 </li>
 </ul>
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Directly responsible for the performance &amp; growth of 5+ Manager-level &amp; 50+ Associate-level Pre-Sales executives
 </li>
 <li>
 Lead teams of Business Development Managers &amp; Associates to achieve sales-qualified leads targets
 </li>
 <li>
 Continuously monitor and train the team to improve performance and qualification rate
 </li>
 <li>
 Counsel learning prospects, offer career advice, and explain how CCBP 4.0 Programs can accelerate their careers
 </li>
 <li>
 Take ownership of the entire Pre-Sales lifecycle for your team: outbound calls, follow-ups, lead qualification, and management
 </li>
 <li>
 Ensure outcomes with optimal Customer Acquisition Cost (CAC)
 </li>
 <li>
 Maintain a detailed database of all lead interactions and provide constant feedback on lead quality
 </li>
 <li>
 Drive weekly and monthly sales-qualified lead targets
 </li>
 <li>
 Analyze and share active feedback on customer behavior, market demands, and competition with the marketing team
 </li>
 <li>
 Handle escalations and improve customer experience
 </li>
 <li>
 Make propositions, assign sales targets, and designate job responsibilities to team members
 </li>
 <li>
 Respond promptly to crucial issues and recommend solutions
 </li>
 </ul>
 
 
 Personal Attributes:
 
 
 <ul>
 <li>
 
 Self-motivated &amp; Results-Oriented:
 
 Driven to achieve and exceed targets
 </li>
 <li>
 
 Adaptable:
 
 Thrives in a fast-paced, dynamic environment
 </li>
 <li>
 
 Strong Interpersonal Skills:
 
 Able to build lasting relationships with clients and team members
 </li>
 </ul>
 
 
 About NxtWave
 
 
 
 NxtWave is one of India&rsquo;s fastest-growing Ed-Tech startups, co-founded by Rahul Attuluri (Ex-Amazon), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). The company is transforming students into skilled tech professionals through its CCBP 4.0 programs, offering learning in vernacular languages to improve comprehension and outcomes.
 
 
 Recognised by NSDC, NASSCOM, and Startup India, NxtWave is backed by investors like Greater Pacific Capital, Orios Ventures, and Better Capital. It has paid learners from 647+ districts and over 1,700 hiring partners including Google, Amazon, and Deloitte. The company has earned accolades like Forbes India 30 Under 30 and the Startup Spotlight Award by T-Hub.
 
</div>

Business Development Manager

MTX Group

<div>
 
 Job Description
 
 
 
 MTX Group Inc. (MTX) is currently hiring for the position of
 
 Associate Consultant
 
 in a
 
 Technical Role
 
 . We are looking for a highly motivated individual with extensive experience in leading large-scale complex projects. The ideal candidate will be able to support, develop and enhance Microsoft solutions, under the guidance of senior team members and work closely with the project team members.
 
 
 MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Microsoft, Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization, and mobile technology.
 
 
 
 Key Responsibilities:
 
 
 
 The Associate Consultant is expected to lead large scale/complex project(s) executing the following responsibilities:
 
 
 Project Collaboration:
 
 
 <ul>
 <li>
 Support and collaborate with the team throughout all phases of development, testing, and deployment.
 </li>
 <li>
 Manage and govern changes to Microsoft Dynamics 365 and Power Platform (including Canvas/Model-Driven Power Apps, Power Automate, and Power Pages) code &amp; configurations.
 
 
 </li>
 </ul>
 Documentation and Management:
 
 
 <ul>
 <li>
 Assist in the design and documentation of Microsoft Dynamics 365 and Power Platform solutions, helping translate business requirements into technical specifications.
 </li>
 <li>
 Contribute to the creation and maintenance of key project deliverables throughout the solution lifecycle, including sections of Functional Design Documents, Technical Design Documents, Data Migration Strategy &amp; Mapping Documents, and Integration Design Documents.
 
 
 </li>
 </ul>
 Develop end-to-end Microsoft CRM solutions:
 
 
 <ul>
 <li>
 Develop and maintain components of Microsoft Power Apps (Canvas/Model-Driven), Power Automate, Power Pages (Portals), and Dynamics 365 Customer Engagement solutions.
 </li>
 <li>
 Customize and configure D365 CE/Dataverse, including entities, forms, views, and business process flows.
 </li>
 <li>
 Develop custom components and extend functionality using C#, JavaScript, and adhering to best practices for solution quality.
 
 
 </li>
 </ul>
 Testing and Quality Assurance:
 
 
 <ul>
 <li>
 Assist in ensuring deliverables meet quality standards by conducting code reviews with a focus on identifying potential issues and ensuring code quality.
 </li>
 <li>
 Assist in debugging and resolving defects found during testing phases.
 
 
 </li>
 </ul>
 Organization Development:
 
 
 <ul>
 <li>
 Growth and Development:
 </li>
 <ul>
 <li>
 Stay updated with the latest trends, technologies and best practices in the field.
 </li>
 <li>
 Continuously improve Microsoft development processes and procedures through training and self-learning.
 </li>
 </ul>
 <li>
 Operational Excellence:
 </li>
 <ul>
 <li>
 Maintenance of Microsoft Certifications.
 </li>
 <li>
 Required to travel for key project milestones.
 </li>
 <li>
 Maintain utilization goals.
 
 </li>
 </ul>
 </ul>
 
 What you will bring:
 
 
 
 <ul>
 <li>
 2-3 years of experience in technology solution development, with a focus on Microsoft Power Platform and Dynamics 365 Customer Engagement (CE) development.
 </li>
 <li>
 Experience in developing applications using Power Pages and Model-Driven Apps.
 </li>
 <li>
 Good understanding of Dynamics 365 Customer Engagement (CE) architecture, security model, and customization capabilities.
 </li>
 <li>
 Proficiency in C# and JavaScript, with experience in writing custom plugins and client-side scripts.
 </li>
 <li>
 Experience in supporting the integration of Dynamics 365 and Power Platform with external systems via APIs, Power Automate, or other integration methods.
 </li>
 <li>
 Basic understanding of data model concepts and experience with data management tasks within the Microsoft ecosystem, including supporting data migration and transformation using Power Platform Dataflows, Dynamics 365 Data Management Framework (DMF), and ETL tools.
 </li>
 <li>
 Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions
 </li>
 <li>
 Strong communication, interpersonal skills with a user centric approach to problem solving
 </li>
 <li>
 Ability to multitask, work independently as well as collaborate with a team in a fast-paced, dynamic environment
 </li>
 <li>
 Bachelor's degree and above is desirable.
 </li>
 </ul>
</div>

Associate Consultant - Microsoft

Amazon

<div>
 
 Description
 
 
 
 This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies &amp; Robotics teams by enabling automation, which includes real-time &amp; offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy.
 
 
 An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
 
 
 Key job responsibilities
 
 
 The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours&rsquo; time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair &amp; sufficient lighting (2) workspace / work related data shouldn&rsquo;t be accessed by anyone other than employee
 
 
 
 The Candidate Is Expected To Demonstrate
 
 
 
 <ul>
 <li>
 Willingness to work in Non-tech role for contract duration of 6 months
 </li>
 <li>
 Ability to audit image/video/text based Jobs
 </li>
 <li>
 Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention &amp; focus on screen
 </li>
 <li>
 Willingness to work on incremental targets/goals on quality &amp; productivity
 </li>
 <li>
 Fast Pace of implementation &amp; consistent performance
 </li>
 <li>
 Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
 </li>
 <li>
 Readiness to come to office for few days (when required, applicable for associates working from home)
 </li>
 <li>
 Willing to switch ON laptop camera while on virtual meetings.
 
 
 </li>
 </ul>
 A day in the life
 
 
 Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon&rsquo;s work policy.
 
 
 Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion.
 
 
 
 About The Team
 
 
 
 Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Maharashtra - D80
 
 
 Job ID: A2870612
</div>

Associate, ML Data Operations, GO-AI Operations

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Associate/Senior Associate - Accounts Payable
 
 
 We are seeking an experienced Associate/Senior Associate - Accounts Payable to join our team. The ideal candidate will have a strong background in accounts payable, with experience in managing purchase orders, purchase requisitions, and invoice processing.
 
 
 Location
 
 
 Chennai
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and process purchase orders, purchase requisitions, and invoices in a timely and accurate manner.
 </li>
 <li>
 Perform 2-way and 3-way matching to ensure accurate and efficient payment processing.
 </li>
 <li>
 Create and maintain purchase orders, purchase requisitions, and invoices in the accounting system.
 </li>
 <li>
 Process and verify invoices for accuracy and completeness.
 </li>
 <li>
 Communicate with vendors and internal stakeholders to resolve any discrepancies or issues.
 </li>
 <li>
 Maintain accurate and up-to-date records of accounts payable transactions.
 </li>
 <li>
 Identify and implement process improvements to increase efficiency and reduce costs.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2-7 years of experience in accounts payable, preferably in an industry setting.
 </li>
 <li>
 Strong knowledge of accounts payable processes, including purchase order creation, purchase requisition management, and invoice processing.
 </li>
 <li>
 Experience with 2-way and 3-way matching, and ability to identify and resolve discrepancies.
 </li>
 <li>
 Excellent communication and interpersonal skills, with ability to work with vendors and internal stakeholders.
 </li>
 <li>
 Strong analytical and problem-solving skills, with ability to identify and implement process improvements.
 </li>
 <li>
 Proficiency in accounting software, such as SAP or Oracle.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 RoleAssociate/ Senior Associate - Accounts Payable
 
 
 Industry TypeIT Services &amp; Consulting
 
 
 Functional AreaFinance/Accounts/Taxation
 
 
 Required Education B.Com
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 ACCOUNT PAYABLE
 </li>
 <li>
 INVOICE BILLING
 </li>
 <li>
 INVOICEPROCESSING
 </li>
 <li>
 PURCHASE ORDER
 </li>
 <li>
 PURCHASE ORDER CREATION
 </li>
 <li>
 PURCHASE REQUISITION
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1309/2025
 
 
 Recruiter NamePriya Srinivasan
</div>

Associate/ Senior Associate - Accounts Payable - GO/JC/1309/2025

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L1

Microsoft

<div>
 The Azure Specialized workloads team, focused on building AI &amp; agent-first platform solutions for SAP, Oracle, and Azure VMware Solution (AVS) workloads, is transforming enterprise cloud adoption. These platforms are critical to modernizing mission-critical applications, data, and infrastructure offering unmatched scalability and integration across the Microsoft ecosystem including M365, Fabric, AI Foundry, and more. We are seeking an experienced Product Manager to join our dynamic team. This role will allow you to drive product innovation and launch cutting-edge, industry-first agentic solutions.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees, we embrace a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Every day, we build on our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Product Strategy Support: Assist in defining and executing product strategies, ensuring alignment with overall business objectives and customer needs.
 </li>
 <li>
 Stakeholder Collaboration: Work with internal and external stakeholders to gather requirements, share progress updates, and support alignment throughout the product lifecycle.
 </li>
 <li>
 Market Research: Support market and competitive analysis efforts to identify trends, opportunities, and risks that inform product decisions.
 </li>
 <li>
 Performance Tracking: Help monitor key performance metrics and generate insights to support data-driven improvements in product performance.
 </li>
 <li>
 Cross-Functional Coordination: Collaborate closely with engineering, design, and operations teams to translate product requirements into actionable deliverables.
 </li>
 <li>
 Customer Advocacy: Ensure customer feedback and needs are captured, documented, and reflected in product enhancements and priorities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required/Minimum Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <ul>
 <li>
 OR equivalent experience.
 
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 </ul>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree AND 1+ year(s) of experience in product/service/project/program management
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 <ul>
 <li>
 OR software development
 </li>
 <li>
 OR equivalent experience.
 
 </li>
 </ul>
 </ul>
 #azurecorejobs
 
 
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Product Manager

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