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associate manager sales operations

Tech Mahindra

<div>
 
 
 Position Overview:
 
 
 
 
 
 
 We are seeking a motivated and experienced Sales Coach to join our dynamic team. The ideal candidate will focus on identifying and developing upsell and cross-sell opportunities within our inbound care operations. You will manage sales campaigns, create incentive programs based on sales attainment, and oversee the governance of sales performance and compliance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Upsell and Cross-Sell Strategy:
 
 </li>
 <li>
 Analyze customer interactions to identify potential upsell and cross-sell opportunities.
 </li>
 <li>
 Develop and implement strategies to enhance sales performance within the inbound care team.
 </li>
 <li>
 
 Sales Campaign Management:
 
 </li>
 <li>
 Design, launch, and manage targeted sales campaigns to drive revenue growth.
 </li>
 <li>
 Monitor campaign effectiveness and provide recommendations for improvement.
 </li>
 <li>
 
 Incentive Program Development:
 
 </li>
 <li>
 Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
 </li>
 <li>
 Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.
 </li>
 <li>
 
 Performance Governance:
 
 </li>
 <li>
 Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
 </li>
 <li>
 Provide regular reports on sales performance, identifying trends and areas for improvement.
 </li>
 <li>
 
 Training and Development:
 
 </li>
 <li>
 Conduct regular training sessions and workshops to enhance the sales skills of team members.
 </li>
 <li>
 Provide ongoing coaching and feedback to support individual and team performance.
 </li>
 <li>
 
 Collaboration and Communication:
 
 </li>
 <li>
 Work closely with management to align sales strategies with overall business objectives.
 </li>
 <li>
 Foster a collaborative environment that encourages knowledge sharing and best practices among team members.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in a sales coaching or management role, preferably within a contact center environment.
 </li>
 <li>
 Strong understanding of upsell and cross-sell strategies in a customer care context.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
 </li>
 <li>
 Analytical mindset with the ability to interpret data and make data-driven decisions.
 </li>
 <li>
 Experience in campaign management and incentive program development.
 </li>
 <li>
 Proficient in CRM software and sales performance management tools.
 </li>
 </ul>
 
 
</div>

Associate Manager (Sales Operations)

NxtWave

<div>
 
 
 About the job
 
 
 
 
 We're Hiring: Senior Manager &ndash; Sales/Pre-Sales (EdTech)
 
 
 
 Are you an experienced sales leader ready to build, lead, and scale high-performing Pre-Sales and Sales teams at one of India&rsquo;s fastest-growing Ed-Tech startups? If yes, this opportunity is for you.
 
 
 
 Work Location:
 
 
 
 Work from Office
 
 
 
 Working Days:
 
 
 
 6-Day Work Week (Weekends working, Week-off on weekdays)
 
 
 
 Languages Required:
 
 
 <ul>
 <li>
 Strong communication skills in Telugu
 </li>
 <li>
 Excellent proficiency in English
 </li>
 </ul>
 
 
 Who are we looking for?
 
 
 <ul>
 <li>
 Minimum 5+ years of experience in Sales/Pre-Sales in EdTech
 </li>
 <li>
 Proven experience of 3+ years in managing &amp; heading Sales/Pre-Sales teams
 </li>
 <li>
 People with a systematic approach to building sales funnels, tracking feedback, prioritizing tasks, and consistently exceeding targets within deadlines
 </li>
 <li>
 A sales mindset to effectively communicate NxtWave&rsquo;s offerings to prospective learners and achieve revenue targets
 </li>
 <li>
 Excellent communication (written &amp; verbal), interpersonal, and presentation skills
 </li>
 <li>
 Passionate about delivering the highest levels of customer service at all times
 </li>
 <li>
 Highly dedicated individuals with strong determination and work ethic
 </li>
 <li>
 Empathetic individuals with patience and strong people skills
 </li>
 <li>
 Sales experience in the EdTech domain is an additional advantage
 </li>
 </ul>
 
 
 You're ideal for this role, if:
 
 
 <ul>
 <li>
 You can manage a team of Business Development Managers who in turn lead Business Development Associates guiding students in their career decisions
 </li>
 <li>
 You can instill empathy in your team to effectively communicate about high-paying career opportunities and drive sales-qualified leads
 </li>
 <li>
 You have proven experience in driving outcomes from Pre-Sales/Sales teams in achieving targets
 </li>
 <li>
 You&rsquo;re looking to work in the environment of a high-growth startup
 </li>
 <li>
 You&rsquo;re looking for a senior managerial role where you also find meaning in your work
 </li>
 </ul>
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Directly responsible for the performance &amp; growth of 5+ Manager-level &amp; 50+ Associate-level Pre-Sales executives
 </li>
 <li>
 Lead teams of Business Development Managers &amp; Associates to achieve sales-qualified leads targets
 </li>
 <li>
 Continuously monitor and train the team to improve performance and qualification rate
 </li>
 <li>
 Counsel learning prospects, offer career advice, and explain how CCBP 4.0 Programs can accelerate their careers
 </li>
 <li>
 Take ownership of the entire Pre-Sales lifecycle for your team: outbound calls, follow-ups, lead qualification, and management
 </li>
 <li>
 Ensure outcomes with optimal Customer Acquisition Cost (CAC)
 </li>
 <li>
 Maintain a detailed database of all lead interactions and provide constant feedback on lead quality
 </li>
 <li>
 Drive weekly and monthly sales-qualified lead targets
 </li>
 <li>
 Analyze and share active feedback on customer behavior, market demands, and competition with the marketing team
 </li>
 <li>
 Handle escalations and improve customer experience
 </li>
 <li>
 Make propositions, assign sales targets, and designate job responsibilities to team members
 </li>
 <li>
 Respond promptly to crucial issues and recommend solutions
 </li>
 </ul>
 
 
 Personal Attributes:
 
 
 <ul>
 <li>
 
 Self-motivated &amp; Results-Oriented:
 
 Driven to achieve and exceed targets
 </li>
 <li>
 
 Adaptable:
 
 Thrives in a fast-paced, dynamic environment
 </li>
 <li>
 
 Strong Interpersonal Skills:
 
 Able to build lasting relationships with clients and team members
 </li>
 </ul>
 
 
 About NxtWave
 
 
 
 NxtWave is one of India&rsquo;s fastest-growing Ed-Tech startups, co-founded by Rahul Attuluri (Ex-Amazon), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). The company is transforming students into skilled tech professionals through its CCBP 4.0 programs, offering learning in vernacular languages to improve comprehension and outcomes.
 
 
 Recognised by NSDC, NASSCOM, and Startup India, NxtWave is backed by investors like Greater Pacific Capital, Orios Ventures, and Better Capital. It has paid learners from 647+ districts and over 1,700 hiring partners including Google, Amazon, and Deloitte. The company has earned accolades like Forbes India 30 Under 30 and the Startup Spotlight Award by T-Hub.
 
</div>

Business Development Manager

Amazon

<div>
 
 Description
 
 
 
 This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies &amp; Robotics teams by enabling automation, which includes real-time &amp; offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy.
 
 
 An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
 
 
 Key job responsibilities
 
 
 The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours&rsquo; time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair &amp; sufficient lighting (2) workspace / work related data shouldn&rsquo;t be accessed by anyone other than employee
 
 
 
 The Candidate Is Expected To Demonstrate
 
 
 
 <ul>
 <li>
 Willingness to work in Non-tech role for contract duration of 6 months
 </li>
 <li>
 Ability to audit image/video/text based Jobs
 </li>
 <li>
 Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention &amp; focus on screen
 </li>
 <li>
 Willingness to work on incremental targets/goals on quality &amp; productivity
 </li>
 <li>
 Fast Pace of implementation &amp; consistent performance
 </li>
 <li>
 Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
 </li>
 <li>
 Readiness to come to office for few days (when required, applicable for associates working from home)
 </li>
 <li>
 Willing to switch ON laptop camera while on virtual meetings.
 
 
 </li>
 </ul>
 A day in the life
 
 
 Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon&rsquo;s work policy.
 
 
 Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion.
 
 
 
 About The Team
 
 
 
 Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Maharashtra - D80
 
 
 Job ID: A2870612
</div>

Associate, ML Data Operations, GO-AI Operations

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail is India's largest and fastest-growing retailer with an extensive omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, we cater to a wide range of consumer needs in Consumer Electronics, Fashion &amp; Lifestyle, Grocery, Pharma, and Connectivity. With over 15,000 stores and a robust digital commerce platform, our mission is to offer superior quality and outstanding value to our 193 million customers across India.
 
 
 
 Job Overview
 
 
 
 We are seeking a mid-level Commercial Materials Manager to join our team at Reliance Retail's Hyderabad location. This full-time role is crucial to managing the commercial aspects of our retail supply chain, ensuring efficient workflow optimization and compliance management. The ideal candidate will have strong skills in inventory management, logistics coordination, and retail sales, contributing to our mission of delivering superior products and services to our customers.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Proven expertise in inventory management, ensuring optimal stocking levels to meet consumer demand while minimizing costs.
 </li>
 <li>
 Experience in back office operations, including the ability to streamline administrative and support tasks.
 </li>
 <li>
 Strong operational oversight skills to ensure smooth functionality across multiple retail locations.
 </li>
 <li>
 Ability to manage compliance within the supply chain and adhere to company standards and regulations.
 </li>
 <li>
 Proficiency in workflow optimization to improve productivity and operational efficiency.
 </li>
 <li>
 Demonstrated experience in retail sales, with a focus on enhancing customer satisfaction and service quality.
 </li>
 <li>
 Expertise in logistics coordination to ensure timely and cost-effective delivery of goods.
 </li>
 <li>
 Skills in inventory control, including tracking inventory levels, orders, deliveries, and sales.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day commercial operations and ensure effective supply chain management.
 </li>
 <li>
 Maintain and optimize inventory levels, reducing waste and improving efficiency.
 </li>
 <li>
 Coordinate with logistics teams to streamline the movement of goods across supply channels.
 </li>
 <li>
 Ensure compliance with organizational standards and regulatory requirements in material handling.
 </li>
 <li>
 Manage relationships with vendors and stakeholders to support the procurement process.
 </li>
 <li>
 Develop and implement strategies for operational improvement and cost reduction.
 </li>
 <li>
 Analyze sales data to forecast inventory needs and adjust procurement plans accordingly.
 </li>
 <li>
 Collaborate with cross-functional teams to support the introduction of new products and initiatives.
 </li>
 </ul>
</div>

Commercial Materials Manager

SHI Solutions India Pvt. Ltd.

<div>
 
 
 Position :
 
 Technical Operations Manager - MSP
 
 
 
 Location:
 
 Hyderabad Office
 
 
 
 Work Environment:
 
 24x7 Operations Support
 
 
 
 Exp
 
 : 12 to 15 years
 
 
 
 NP
 
 : Immediate Joiners
 
 
 
 
 
 
 Overview:
 
 
 
 Oversee the operations of the business during a specific time or work shift. Manage employees assigned to a particular shift and ensure they are working on their specific tasks. Ensure required manpower is met. Responsible for monitoring sales, balancing finances, maintaining records, and responding to challenges during the shift.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operational &amp; Team Management
 
 
 <ul>
 <li>
 Team Supervision and Leadership
 </li>
 <li>
 Assigning Tasks and Delegating Duties Effectively
 </li>
 <li>
 Providing Guidance, Motivation, and Training
 </li>
 <li>
 Ensuring Operational Targets and KPIs Are Met
 </li>
 <li>
 Monitoring Daily Activities and Adjusting Workflows as Needed
 </li>
 <li>
 Coordinating with Different Departments for Smooth Operations
 </li>
 <li>
 Ensuring High Standards of Customer Service Are Maintained
 </li>
 <li>
 Handling Escalated Situations
 </li>
 <li>
 Addressing MSP Customer Complaints and Resolving Issues in a Timely Manner
 </li>
 <li>
 Ensuring Compliance with Company Policies and Regulations
 </li>
 <li>
 Monitoring Work Practices to Maintain a Safe and Compliant Environment
 </li>
 <li>
 Maintaining Shift Records, Logs, and Reports
 </li>
 <li>
 Communicating Shift Performance and Issues to Upper Management and Ensuring Shift Handover Compliance
 </li>
 <li>
 Review and Approve Timesheets
 </li>
 <li>
 Weekly and Monthly Review Calls, Publishing Reports and Metrics
 </li>
 <li>
 Coordination with Offshore and Onsite Stakeholders
 </li>
 </ul>
 
 
 
 
 
 Delivery &amp; Operations Excellence
 
 
 <ul>
 <li>
 Governance of Delivery Processes and Standards
 </li>
 <li>
 Risk and Issue Identification, Tracking, and Mitigation
 </li>
 <li>
 Escalation Management and Resolution
 </li>
 <li>
 Senior-Level Team Management (including L3 Engineers)
 </li>
 <li>
 Performance Management, Career Lattice Planning, and Scorecard Reviews
 </li>
 <li>
 Defining and Monitoring KRAs and SLAs
 </li>
 <li>
 Application of ITIL &amp; ITSM Frameworks
 </li>
 <li>
 Driving Delivery Excellence through Continuous Improvement Initiatives
 </li>
 </ul>
 
 
 
 
 
 Technical Delivery Expertise
 
 
 <ul>
 <li>
 Proven experience in
 
 Infrastructure Delivery/Operations
 
 across
 
 On-Premises and Cloud Environments
 
 </li>
 <li>
 Hands-on expertise in at least one core technology area:
 </li>
 </ul>
 
 
 Microsoft Azure
 
 
 
 
 Amazon Web Services (AWS)
 
 
 
 
 Microsoft 365 (M365)
 
 
 
 
 Networking
 
 
 
 
 Database Management
 
 
 
 
 Virtualization Technologies
 
 
 <ul>
 <li>
 Ability to lead technical teams and drive resolution of complex infrastructure issues
 </li>
 <li>
 Strong understanding of service delivery models, automation, and cloud migration strategies
 </li>
 <li>
 Collaboration with architecture and engineering teams to ensure scalable and secure infrastructure solutions
 </li>
 </ul>
 
 
</div>

Technical Operations Manager

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Associate/Senior Associate - Accounts Payable
 
 
 We are seeking an experienced Associate/Senior Associate - Accounts Payable to join our team. The ideal candidate will have a strong background in accounts payable, with experience in managing purchase orders, purchase requisitions, and invoice processing.
 
 
 Location
 
 
 Chennai
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and process purchase orders, purchase requisitions, and invoices in a timely and accurate manner.
 </li>
 <li>
 Perform 2-way and 3-way matching to ensure accurate and efficient payment processing.
 </li>
 <li>
 Create and maintain purchase orders, purchase requisitions, and invoices in the accounting system.
 </li>
 <li>
 Process and verify invoices for accuracy and completeness.
 </li>
 <li>
 Communicate with vendors and internal stakeholders to resolve any discrepancies or issues.
 </li>
 <li>
 Maintain accurate and up-to-date records of accounts payable transactions.
 </li>
 <li>
 Identify and implement process improvements to increase efficiency and reduce costs.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2-7 years of experience in accounts payable, preferably in an industry setting.
 </li>
 <li>
 Strong knowledge of accounts payable processes, including purchase order creation, purchase requisition management, and invoice processing.
 </li>
 <li>
 Experience with 2-way and 3-way matching, and ability to identify and resolve discrepancies.
 </li>
 <li>
 Excellent communication and interpersonal skills, with ability to work with vendors and internal stakeholders.
 </li>
 <li>
 Strong analytical and problem-solving skills, with ability to identify and implement process improvements.
 </li>
 <li>
 Proficiency in accounting software, such as SAP or Oracle.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 RoleAssociate/ Senior Associate - Accounts Payable
 
 
 Industry TypeIT Services &amp; Consulting
 
 
 Functional AreaFinance/Accounts/Taxation
 
 
 Required Education B.Com
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 ACCOUNT PAYABLE
 </li>
 <li>
 INVOICE BILLING
 </li>
 <li>
 INVOICEPROCESSING
 </li>
 <li>
 PURCHASE ORDER
 </li>
 <li>
 PURCHASE ORDER CREATION
 </li>
 <li>
 PURCHASE REQUISITION
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1309/2025
 
 
 Recruiter NamePriya Srinivasan
</div>

Associate/ Senior Associate - Accounts Payable - GO/JC/1309/2025

<div>
 
 
 About the Role:
 
 
 
 We are hiring a
 
 Business Operations Associate
 
 to join our dynamic team at
 
 NxtWave
 
 .
 
 
 This role requires a
 
 hyper-active, detail-oriented, and reliable individual
 
 who can handle multiple responsibilities efficiently, including day-to-day operational activities, payment coordination, and inter-departmental support.
 
 
 We are looking for the
 
 candidate
 
 who are
 
 ready to work from our Hyderabad office
 
 and are looking for
 
 a long-term career opportunity
 
 with NxtWave.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 :Manage and execute
 
 daily operational activitie
 
 s across different teams
 </li>
 <li>
 .Handle
 
 payments, invoices, and coordinatio
 
 n with internal and external stakeholders
 </li>
 <li>
 .Maintain and update
 
 reports, data sheets, and document
 
 s
 </li>
 <li>
 .Support smooth
 
 workflow coordinatio
 
 n between multiple departments
 </li>
 <li>
 .Assist in
 
 vendor management, follow-ups, and communicatio
 
 n
 </li>
 <li>
 .Take ownership of assigned tasks and ensure timely completion
 </li>
 <li>
 .Identify and implement
 
 process improvement
 
 s to increase efficiency
 </li>
 </ul>
 
 
 
 
 
 .
 
 Required Skills &amp; Qualification
 
 
 <ul>
 <li>
 s:Bachelor&rsquo;s degree in any disciplin
 </li>
 <li>
 e.0&ndash;2 years of experience in business operations, coordination, or administrative role
 </li>
 <li>
 s.Excellent communication and multitasking skill
 </li>
 <li>
 s.Strong proficiency i
 
 n Excel, Google Sheets, and MS Office too
 
 l
 </li>
 <li>
 s.Ability to stay organized and manage tasks under pressur
 </li>
 <li>
 e.Energetic, proactive, and committed to long-term growth with NxtWav
 </li>
 </ul>
 
 
 
 
 
 e.
 
 Who Can App
 
 
 <ul>
 <li>
 ly:Candidates based in or willing to relocate
 
 to Hydera
 
 b
 </li>
 <li>
 ad.Candidates comfortable with
 
 an on-site ro
 
 le can app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Why Join NxtW
 
 
 <ul>
 <li>
 ave:Be part of one of India&rsquo;s fastest-growing EdTech compan
 </li>
 <li>
 ies.Opportunity to work on cross-functional business operati
 </li>
 <li>
 ons.Fast-paced, growth-oriented environm
 </li>
 <li>
 ent.A culture that values initiative, ownership, and long-term commitm
 </li>
 </ul>
 
 
 
 ent.
</div>

Business Operations Associate

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