customer services manager Jobs in Istanbul

customer services manager

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associate managing consultant, advisors client services - strategy & transformation Jobs in Istanbul

associate managing consultant, advisors client services - strategy & transformation

associate managing consultant, program management, advisors & consulting services Jobs in Istanbul

associate managing consultant, program management, advisors & consulting services

customer experience consultant Jobs in Istanbul

customer experience consultant

associate managing consultant advisors client services strategy transformation

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Managing Consultant, Advisors Client Services - Strategy &amp; Transformation
Mastercard Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard&rsquo;s rich data assets and in-house technologies to provide our clients with powerful strategic insights and recommendations. Mastercard Advisors work with a diverse global customer base across industries, from banking and payments to retail and finance. 
The Advisors Client Services group has five specializations: Performance Analytics, Strategy &amp; Transformation, Business Experimentation, Marketing, and Project Management. Our Strategy &amp; Transformation consultants lead customers through decision making, tackling strategic, operational, and transformational challenges across diverse topics including product, business drivers, loyalty, innovation, and more. You will apply a broad set of problem-solving techniques to improve clients&rsquo; overall strategy, performance, and operations. 
Positions for these different specializations and levels are available in separate job postings. Please apply to the position that is best suited to your background and experience. 
If you want additional information regarding the different career levels and specializations within Advisors, visit the Advisors Client Services Specializations webpage. 
Roles and Responsibilities 
Client Impact 
<ul><li>Manage deliverable development and workstreams on projects across a range of industries and problem statements</li><li>Contribute to/develop strategies and programs for large, regional and global clients by leveraging data and technology solutions to unlock client value</li><li>Manage working relationship with client managers, and act as trusted and reliable partner</li></ul> 
Team Collaboration &amp; Culture 
<ul><li>Develop sound business recommendations and deliver effective client presentations</li><li>Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines</li><li>Lead team and external meetings, and lead or co-lead project management</li><li>Contribute to the firm's intellectual capital and solution development</li><li>Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants</li></ul> 
Qualifications 
Basic qualifications 
<ul><li>Undergraduate degree work experience in consulting, corporate strategy, business intelligence, business line management or product management</li><li>Experience managing clients or internal stakeholders</li><li>Logical, structured thinking and affinity for numerical analysis</li><li>Advanced Word, Excel, and PowerPoint skills</li><li>Able to perform multiple tasks in a fast-paced, deadline-driven environment</li><li>Able to communicate effectively in English and the local office language</li><li>Eligible to work in the country where they are applying and for travel visas as required by travel needs</li></ul> 
Preferred qualifications 
<ul><li>Experience managing tasks or workstreams in a collaborative team environment with third parties</li><li>Experience coaching junior delivery consultants</li><li>Relevant industry expertise</li><li>MBA or master&rsquo;s degree with relevant specialization (not required)</li></ul>
Corporate Security Responsibility 
 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: 
 
Abide by Mastercard&rsquo;s security policies and practices; 
 
Ensure the confidentiality and integrity of the information being accessed; 
 
Report any suspected information security violation or breach, and 
 
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Associate Managing Consultant, Advisors Client Services - Strategy & Transformation

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 
 Title And Summary
 
 
 
 
 Associate Managing Consultant, Advisors Client Services - Strategy &amp; Transformation
 
 
 Mastercard Data &amp; Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard&rsquo;s rich data assets and in-house technologies to provide our clients with powerful strategic insights and recommendations. Mastercard Advisors work with a diverse global customer base across industries, from banking and payments to retail and finance.
 
 
 The Advisors Client Services group has five specializations: Performance Analytics, Strategy &amp; Transformation, Business Experimentation, Marketing, and Project Management. Our Strategy &amp; Transformation consultants lead customers through decision making, tackling strategic, operational, and transformational challenges across diverse topics including product, business drivers, loyalty, innovation, and more. You will apply a broad set of problem-solving techniques to improve clients&rsquo; overall strategy, performance, and operations.
 
 
 Positions for these different specializations and levels are available in separate job postings. Please apply to the position that is best suited to your background and experience.
 
 
 If you want additional information regarding the different career levels and specializations within Advisors, visit the Advisors Client Services Specializations webpage.
 
 
 Roles and Responsibilities
 
 
 Client Impact
 
 
 <ul>
 <li>
 Manage deliverable development and workstreams on projects across a range of industries and problem statements
 </li>
 <li>
 Contribute to/develop strategies and programs for large, regional and global clients by leveraging data and technology solutions to unlock client value
 </li>
 <li>
 Manage working relationship with client managers, and act as trusted and reliable partner
 
 
 
 </li>
 </ul>
 Team Collaboration &amp; Culture
 
 
 <ul>
 <li>
 Develop sound business recommendations and deliver effective client presentations
 </li>
 <li>
 Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
 </li>
 <li>
 Lead team and external meetings, and lead or co-lead project management
 </li>
 <li>
 Contribute to the firm's intellectual capital and solution development
 </li>
 <li>
 Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic qualifications
 
 
 <ul>
 <li>
 Undergraduate degree work experience in consulting, corporate strategy, business intelligence, business line management or product management
 </li>
 <li>
 Experience managing clients or internal stakeholders
 </li>
 <li>
 Logical, structured thinking and affinity for numerical analysis
 </li>
 <li>
 Advanced Word, Excel, and PowerPoint skills
 </li>
 <li>
 Able to perform multiple tasks in a fast-paced, deadline-driven environment
 </li>
 <li>
 Able to communicate effectively in English and the local office language
 </li>
 <li>
 Eligible to work in the country where they are applying and for travel visas as required by travel needs
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing tasks or workstreams in a collaborative team environment with third parties
 </li>
 <li>
 Experience coaching junior delivery consultants
 </li>
 <li>
 Relevant industry expertise
 </li>
 <li>
 MBA or master&rsquo;s degree with relevant specialization (not required)
 
 
 
 </li>
 </ul>
 Corporate Security Responsibility
 
 
 All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
 
 
 Abide by Mastercard&rsquo;s security policies and practices;
 
 
 Ensure the confidentiality and integrity of the information being accessed;
 
 
 Report any suspected information security violation or breach, and
 
 
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 
 
 
 Corporate Security Responsibility
 
 
 
 All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Managing Consultant, Advisors Client Services, Strategy &amp; Transformation
Senior Managing Consultant &ndash; Strategy &amp; Transformation 
Advisors &amp; Consulting Services (Cybersecurity Advisory) 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors &amp; Consulting Services team combines traditional management consulting with Mastercard&rsquo;s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. 
The Advisors &amp; Consulting Services group has five specializations: Strategy &amp; Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy &amp; Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client&rsquo;s overall strategy, performance, and operations. 
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard 
Roles and Responsibilities 
Client Impact 
<ul><li>Lead complex client engagements across a range of industries and problem statements</li><li>Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value</li><li>Own senior client relationships from mid-level to C-suite to drive commercial success</li><li>Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations</li><li>Being go-to person for cybersecurity projects delivery, assisting with sales support and product management activities as needed.</li></ul> 
Team Collaboration &amp; Culture 
<ul><li>Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
</li><li>Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels</li><li>Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital</li><li>Lead on-the-job training, coaching, and mentorship to both direct and outside team members</li></ul> 
Qualifications 
Basic qualifications 
<ul><li>Undergraduate or master&rsquo;s degree in technology and/or cybersecurity related fields and work experience after completing your undergraduate degree</li><li>Experience in a consulting organization (manager or higher level) with team management responsibility on technology and cybersecurity implementation projects</li><li>Knowledge of Information Security Standards and best practices such as PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA and hands-on experience in performing and managing cyber security risk &amp; controls assessments or audits in accordance with those standards, including definition of detailed and prioritized remediation plans</li><li>Knowledgeable in cyber security related regulatory frameworks in Europe including DORA, NIS2 and GDPR</li><li>Experience in building, assessing and executing enterprise frameworks, programs and solutions that balance protection and business needs</li><li>Demonstrated working and testing knowledge of security technologies and processes such as awareness and training, cloud security, data protection and privacy, disaster recovery, end point protection, hardening, network security and design, identity and access management, incident management, patch management, physical security, policies and procedures development, secure software development lifecycle, security testing, SIEM, third party risk management, threat and vulnerability management</li><li>Desirable certifications: CISM, CISA, CRISC, CISSP, CCSP, ISO27001 Lead Auditor, CEH</li><li>Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment</li><li>Ability to communicate effectively in English and the local office language (if applicable)</li><li>Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs</li></ul> 
Preferred qualifications 
<ul><li>Relevant industry expertise</li><li>MBA or master&rsquo;s degree with relevant specialization (not required)</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Managing Consultant, Advisors Client Services, Strategy & Transformation

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Consultant, Advisors &amp; Consulting Services, Strategy &amp; Transformation - AI Practice
 
 
 
 Overview
 
 
 
 MasterCard Advisors, the professional services arm of Mastercard Worldwide, provides consulting services (including business strategy, proposition &amp; operating model design, performance optimization, marketing, information and risk management) to financial institutions, merchants and governments worldwide.
 
 
 With its unique payments expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong track record of successfully addressing the challenges and opportunities of its clients.
 
 
 <ul>
 <li>
 Do you want to gain exposure to a wide variety of different clients in the payments ecosystem?
 </li>
 <li>
 Would you enjoy problem solving some of the largest challenges faced by clients?
 </li>
 <li>
 Do you have the experience, drive, and personality to be successful in the rewarding role as a consultant to some of the industry&rsquo;s leading companies?
 </li>
 <li>
 Are you motivated by working in new consulting models, leading to insights into issues and developing recommendations that add real value to clients?
 
 
 
 </li>
 </ul>
 Role
 
 
 Consultant is a team member who actively contributes to delivering consulting projects for Mastercard Advisors clients.
 
 
 <ul>
 <li>
 Contributes towards the development of strategies and programs for large, strategically important global clients from a central delivery hub
 </li>
 <li>
 Works with established project methodologies to ensure consistent, high quality deliverables
 </li>
 <li>
 Supports intellectual capital development from client work and incorporate insights from related intellectual capital/project initiatives
 </li>
 <li>
 Independently identifies issues in defined area of analysis, structures analysis with oversight and synthesizes own analysis and identifies relevant implications
 </li>
 <li>
 Support development of recommendations, and prepares and delivers prepared presentations, working with defined templates and deliverables
 </li>
 <li>
 Leverages understanding of immediate clients&rsquo; needs and agenda to provide creative input into project
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 Education Needed: Strong undergraduate degree required.
 
 
 Experience Needed: Demonstrated experience in the areas of:
 
 
 <ul>
 <li>
 Professional level English language capability
 </li>
 <li>
 Analytical, interpretive and problem solving skills, including the proven ability to interpret large amounts of data, some of it ambiguous, and translate it into concise rational output that includes recommendations based upon core findings.
 </li>
 <li>
 Strong presence &amp; communication skills &ndash; both interpersonal &amp; written
 </li>
 <li>
 Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast paced environment
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Consultant, Advisors & Consulting Services, Strategy & Transformation - AI Practice

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Consultant, Program Management
 
 
 Consultant &ndash; Program Management OR Junior Project Manager
 
 
 Advisors &amp; Consulting Services
 
 
 Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors &amp; Consulting Services team combines traditional management consulting with Mastercard&rsquo;s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
 
 
 The Advisors &amp; Consulting Services group has five specializations: Strategy &amp; Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client&rsquo;s organization.
 
 
 Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard
 
 
 Roles and Responsibilities
 
 
 You will manage individual projects with minimal supervision, including tracking metrics, handling complex analyses, and preparing communications to report back to client and internal leadership. You will develop practical recommendations, contribute to team discussions on implications of analyses, and work alongside the client&rsquo;s staff on each project, assisting with implementation tasks.
 
 
 Client Impact
 
 
 <ul>
 <li>
 Provide input on multiple small and large high-value projects across a range of industries and problem statements
 </li>
 <li>
 Contribute proven, accredited change skills, domain experience, and delivery methodology to help clients drive measurable value
 </li>
 <li>
 Collaborate with Mastercard team to understand clients&rsquo; needs, challenges, agenda, and risks
 </li>
 <li>
 Develop working relationship with client analysts/managers, and act as trusted and reliable partner
 </li>
 <li>
 Identify resources and assign responsibilities, track, and forecast effort and report on expense vs. earned value
 
 
 
 </li>
 </ul>
 Team Collaboration &amp; Culture
 
 
 <ul>
 <li>
 Collaborate with senior project delivery consultants to implement strategically important assets and services
 </li>
 <li>
 Independently coordinate a complex range of activities and effectively identify and proactively solution risks and impacts on timelines
 </li>
 <li>
 Lead internal and client meetings with strong communication skills
 </li>
 <li>
 Contribute to the firm's intellectual capital and be a strong brand ambassador for Mastercard and Data &amp; Services
 </li>
 <li>
 Receive mentorship from consulting leaders for professional growth and development
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic qualifications
 
 
 <ul>
 <li>
 Undergraduate degree with work experience in project management and change management methodologies and techniques
 </li>
 <li>
 2-3 years of Project Management experience
 </li>
 <li>
 Exposure to financial institutions, payments, and/or consultancies
 </li>
 <li>
 Relevant teamwork and client or internal stakeholder management experience
 </li>
 <li>
 Logical, structured thinking
 </li>
 <li>
 Advanced Word, Excel, and PowerPoint skills
 </li>
 <li>
 Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
 </li>
 <li>
 Ability to communicate effectively in English and the local office language (if applicable)
 </li>
 <li>
 Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
 </li>
 <li>
 Ability to travel to client sites on a semi-regular basis
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)
 </li>
 <li>
 Knowledge of Project Management tools
 </li>
 <li>
 Exposure to payments and/or retail banking or merchants
 </li>
 <li>
 Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Consultant, Program Management

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Consultant Intern, Summer Internship Program 2026 - Istanbul, T&uuml;rkiye
At Mastercard, our Advisors &amp; Consulting Services (ACS) group helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities. 
 
Make an Impact as an Associate Consultant Intern 
As an Associate Consultant Intern, in our 10-week summer internship program, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through taking ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more.
 
 
As an Associate Consultant Intern, you will: 
<ul><li>Participate in volunteer and team building experiences</li><li>Gain exposure to our leadership team through networking sessions and speaker series</li><li>Begin to build relationships with clients to understand their business needs, seek strategic solutions and guide impactful decisions</li><li>Grow by receiving hands-on mentorship from an experienced management team.</li><li>Have an opportunity for meaningful contributions</li><li>Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management</li></ul> 
We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business need. We are recruiting for four career tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences. 
 
Business Experimentation 
<ul><li>Leverage Mastercard's industry-leading predictive analytics platform, Test &amp; Learn&reg;, and SQL to run data-backed business experiments for our clients. Consultants focus on data science-based solutions to provide insights on various business initiatives, including product launches, marketing campaigns, customer loyalty, and pricing across various industries that touch many Fortune 500 companies. Partner directly with clients to share findings and help determine which ideas are effective, as well as where, when, and how to implement them.</li><li>Sampling of questions we help our customers answer:</li></ul>
o Where should a retailer open new stores to maximize profitability and minimize the cannibalization of nearby omnichannel sales? 
o What bonus should be provided to someone opening a credit card account to entice them to use the card regularly? 
 
Strategy &amp; Transformation 
<ul><li>Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.</li><li>Sampling of questions we help our customers answer:</li></ul>
o How can a global financial services institution be successful at entering a hyper competitive new market? 
o How can a customer improve its operating model to better achieve operational, financial and strategic goals? 
 
Performance Analytics 
<ul><li>Use quantitative and qualitative skills and enterprise applications (e.g., Business Intelligence Platforms, SQL, Python, and more) to drive data-led consulting solutions for customers. Weave together vast amounts Mastercard, client &amp; 3rd party data assets to investigate trends, build propensity models, develop data visualizations, and synthesize millions of data points into a cohesive story. Engage with client stakeholders through virtual and in-person meetings, leveraging insights to inform strategic recommendations.</li><li>Sampling of questions we help our customers answer:</li></ul>
o How does a financial institution's fraud/authorization metrics fare against competitors, and what are strategies that can help it be best-in-class? 
o How is a technology customer&rsquo;s market share changing over time, and are there any segments where the client is relatively under penetrated? 
 
Marketing 
<ul><li>Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard&rsquo;s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.</li><li>Sampling of questions we help our clients answer:</li></ul>
o How does a fintech client optimize new customer acquisition and existing customers&rsquo; life cycle value through effective targeting and communications? 
o How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer? 
o How can a large financial institution best execute on a portfolio conversion &ndash; for example, after purchasing another issuer&rsquo;s portfolio &ndash; including components like internal and external communications, market launch, and more? 
 
Bring your Passion and Expertise 
 
We recruit for and value the following core competencies: 
 
<ul><li>Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.</li><li>Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).</li><li>Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.</li><li>Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.</li><li>Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.</li><li>Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.</li><li>Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.</li><li>Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.</li></ul> 
Qualifications: 
<ul><li>Undergraduate or master&rsquo;s degree with an expected graduation date between December 2026-August 2027</li><li>Outstanding record of academic achievement</li><li>Proven record of leadership in a work setting and/or through extracurricular activities</li><li>Exceptional analytical and quantitative problem-solving skills</li><li>Ability to communicate complex ideas effectively &ndash; both verbally and in writing &ndash; in English and Turkish</li><li>This role is not eligible for Mastercard&rsquo;s work authorization sponsorship. As such, candidates must be eligible to work in T&uuml;rkiye, now as well as in the future, without employer sponsorship.
</li></ul> 
In your CV, please indicate your first track preference. This information will be used to best match applicants with their desired tracks.
 
 
Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences. 
 
To participate in our job simulation and experience what it&rsquo;s like to work as a Consultant at Mastercard visit: https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Associate Consultant Intern, Summer Internship Program 2026 - Istanbul, Türkiye

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Consultant, Launch Graduate Program 2026 - Istanbul, Turkey
At Mastercard, our Advisors &amp; Consulting Services (ACS) group helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities. 
 
Make an Impact as an Associate Consultant 
As an Associate Consultant, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through taking ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more. 
 
Specialization Tracks 
We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business needs, and we are recruiting for four career tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences. 
 
Business Experimentation 
<ul><li>Leverage Mastercard's industry-leading predictive analytics platform, Test &amp; Learn&reg;, and SQL to run data-backed business experiments for our clients. Consultants focus on data science-based solutions to provide insights on various business initiatives, including product launches, marketing campaigns, customer loyalty, and pricing across various industries that touch many Fortune 500 companies. Partner directly with clients to share findings and help determine which ideas are effective, as well as where, when, and how to implement them.</li><li>Sampling of questions we help our customers answer:</li></ul>
o Where should a retailer open new stores to maximize profitability and minimize the cannibalization of nearby omnichannel sales? 
o What bonus should be provided to someone opening a credit card account to entice them to use the card regularly? 
 
Strategy &amp; Transformation 
<ul><li>Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.</li><li>Sampling of questions we help our customers answer:</li></ul>
o How can a global financial services institution be successful at entering a hyper competitive new market? 
o How can a customer improve its operating model to better achieve operational, financial and strategic goals? 
 
Performance Analytics 
<ul><li>Use quantitative and qualitative skills and enterprise applications (e.g., Business Intelligence Platforms, SQL, Python, and more) to drive data-led consulting solutions for customers. Weave together vast amounts Mastercard, client &amp; 3rd party data assets to investigate trends, build propensity models, develop data visualizations, and synthesize millions of data points into a cohesive story. Engage with client stakeholders through virtual and in-person meetings, leveraging insights to inform strategic recommendations.</li><li>Sampling of questions we help our customers answer:</li></ul>
o How does a financial institution's fraud/authorization metrics fare against competitors, and what are strategies that can help it be best-in-class? 
o How is a technology customer&rsquo;s market share changing over time, and are there any segments where the client is relatively under penetrated? 
 
Marketing 
<ul><li>Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard&rsquo;s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.</li><li>Sampling of questions we help our clients answer:</li></ul>
o How does a fintech client optimize new customer acquisition and existing customers&rsquo; life cycle value through effective targeting and communications? 
o How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer? 
o How can a large financial institution best execute on a portfolio conversion &ndash; for example, after purchasing another issuer&rsquo;s portfolio &ndash; including components like internal and external communications, market launch, and more? 
 
Bring your Passion and Expertise 
 
We recruit for and value the following core competencies: 
<ul><li>Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.</li><li>Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).</li><li>Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.</li><li>Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.</li><li>Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.</li><li>Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.</li><li>Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.</li><li>Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.</li></ul> 
Qualifications: 
<ul><li>Undergraduate or master&rsquo;s degree with an expected graduation date between December 2025 &ndash; August 2026</li><li>Outstanding record of academic achievement</li><li>Proven record of leadership in a work setting and/or through extracurricular activities</li><li>Exceptional analytical and quantitative problem-solving skills</li><li>Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset
</li><li>Ability to communicate complex ideas effectively &ndash; both verbally and in writing &ndash; in English and Turkish</li><li>This role is not eligible for Mastercard&rsquo;s work authorization sponsorship. As such, candidates must be eligible to work in T&uuml;rkiye, now as well as in the future, without employer sponsorship.
</li></ul> 
In your CV, please indicate your first track preference. This information will be leveraged to best match applicants with their desired track.
 
 
Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences. 
 
To participate in our job simulation and experience what it&rsquo;s like to work as an Associate Consultant at Mastercard visit: https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Associate Consultant, Launch Graduate Program 2026 - Istanbul, Turkey

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