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customer experience consultant

getirfinans

<div>
 
 
 getirfinans
 
 operates within Banking as a Service model, having established partnerships with players at banking sector.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Play a key role in shaping the customer strategy of GetirFinans and act as the guardian of all actions that impact our customers.
 </li>
 <li>
 Lead end-to-end service design processes by mapping user flows and customer journeys to ensure a seamless and consistent experience.
 </li>
 <li>
 Use design thinking methodologies to ideate, validate and deliver new projects that address customer needs and create real value.
 </li>
 <li>
 Define, manage and continuously improve customer satisfaction methods &amp; metrics (CSAT, NPS).
 </li>
 <li>
 Analyze customer complaint trends, identify root causes and drive corrective actions with cross-functional teams.
 </li>
 <li>
 Prepare Voice of Customer, NPS and insight reports regularly and represent the customer perspective in problem-solving and decision-making processes.
 </li>
 <li>
 Interpret and synthesize customer feedback from multiple sources (surveys, operational data, contact center output, social media, research).
 </li>
 <li>
 Work closely with UX and UI teams to ensure end-to-end alignment between design elements and overall experience.
 </li>
 <li>
 Own Contact Point KPIs including call center performance, training quality, social media response management and other customer-facing touchpoints.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Economics or related fields; Master's degree is a plus.
 </li>
 <li>
 Minimum 6 years of experience in customer experience, service design, process development or digital channels in service industries (e-commerce, banking, fintech, telecom).
 </li>
 <li>
 Solid understanding of digital banking, mobile apps, Open Banking, neo-banks, and Banking-as-a-Service (BaaS) models.
 </li>
 <li>
 Strong command of service design and design thinking methodologies, with the ability to turn insights into strategies.
 </li>
 <li>
 A customer-centric mindset with the ability to identify pain points and drive organization-wide improvements.
 </li>
 <li>
 Exceptional communication and stakeholder management skills across all levels.
 </li>
 <li>
 Proficiency in MS Office tools.
 </li>
 <li>
 Strong command of English.
 </li>
 </ul>
 
 
 
 
 Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We&rsquo;re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That&rsquo;s why we hire and promote people with equity and equality in mind.
 
 
 
 
 
 
 We will process your personal data as part of our recruitment procedures. To find out more, please consult our
 
 Candidate Privacy Notice.
 
 
 
 
 
</div>

Customer Experience Manager

<div>
 
 
 getirfinans
 
 operates within Banking as a Service model, having established partnerships with players at banking sector.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Support the development of GetirFinans&rsquo; customer strategy and contribute to initiatives that shape the customer experience.
 </li>
 <li>
 Assist in designing user flows and customer journeys to support end-to-end service design efforts.
 </li>
 <li>
 Apply design thinking methodologies to support ideation, problem-solving and project development phases.
 </li>
 <li>
 Track and support customer satisfaction metrics (CSAT, NPS) and share insights regularly.
 </li>
 <li>
 Analyze customer complaints and highlight improvement opportunities to relevant teams.
 </li>
 <li>
 Prepare periodic Voice of Customer and NPS reports by consolidating feedback from surveys, operational data, contact center insights, social media and research.
 </li>
 <li>
 Collaborate with UX and UI teams to ensure customer needs are reflected in project designs.
 </li>
 <li>
 Monitor Contact Point KPIs (call center performance, training quality, social media responsiveness, etc.) and contribute to enhancement ideas.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Economics or related fields; Master&rsquo;s degree is a plus.
 </li>
 <li>
 2&ndash;3 years of experience in customer experience, process development, digital channels or project support roles.
 </li>
 <li>
 Experience in e-commerce, banking, fintech or telecom is preferred; digital banking exposure is a plus.
 </li>
 <li>
 Basic knowledge of digital banking, mobile apps, Open Banking, neo-banks and BaaS concepts.
 </li>
 <li>
 Familiarity with service design and design thinking methodologies.
 </li>
 <li>
 A customer-first mindset with strong analytical thinking to interpret pain points and insights.
 </li>
 <li>
 Strong communication and collaboration skills.
 </li>
 <li>
 Proficiency in MS Office tools.
 </li>
 <li>
 Proficiency in English.
 </li>
 </ul>
 
 
 
 
 Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We&rsquo;re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That&rsquo;s why we hire and promote people with equity and equality in mind.
 
 
 
 
 
 
 We will process your personal data as part of our recruitment procedures. To find out more, please consult our
 
 Candidate Privacy Notice.
 
 
 
</div>

Customer Experience Specialist / Executive

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Being a part of a data driven culture and work to create advocates,
 </li>
 <li>
 Work closely with the entire Customer Experience team,
 </li>
 <li>
 Provide analytical support to the Customer Experience department,
 </li>
 <li>
 Perform analyses to come up with useful insights to help improve business processes,
 </li>
 <li>
 Own all dashboards and build new tools to improve the visibility of metrics in the department,
 </li>
 <li>
 Work on exploratory data analysis so you can navigate a dataset and come out with broad conclusions based on initial appraisals,
 </li>
 <li>
 Proven ability to relate and solve business problems through statistics,
 </li>
 <li>
 Synthesize methodology and data into actionable business strategy and communicate findings to management teams to drive business impact.
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in quantitative field (mathematics, computer science, engineering, statistics, MIS etc.)
 </li>
 <li>
 2-3 years of hands on experience in the field of data analytics,
 </li>
 <li>
 Strong data management skills (data preparation, data representation, data quality management etc.)
 </li>
 <li>
 Strong data analytical and problem-solving skills (analyze, interpret, model etc. )
 </li>
 <li>
 Knowledge of statistics concepts and methods
 </li>
 <li>
 Experience in SQL is a must, working knowledge in Python is preferred
 </li>
 <li>
 Capable of working across boundaries and functional areas
 </li>
 <li>
 Fluency in English
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 - Hybrid working model with flexibility:
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 - Customisable FlexBenefits budget:
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 - Well-being support:
 
 Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
 
 
 
 - Personalised training allowance and learning opportunities:
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 - Responsibility from day one:
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 - A diverse, international team:
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 - Opportunities to grow with the best:
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 - Meaningful connections beyond tasks:
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply today, we look forward to taking the next step with you.
 
 
 Want to get to know the team better first? Explore our
 
 Career Website
 
 ,
 
 LinkedIn
 
 , or
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
</div>

Customer Experience Data Analytics Professionals

HumanGroup

<div>
 
 For one of our leading clients in its sector, for whom we provide consultancy services, we are looking for a
 
 People Experience Specialist (C&amp;B, HR Analytics)
 
 to join their dynamic HR team.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and implement compensation strategies aligned with market trends and internal equity.
 </li>
 <li>
 Conduct salary benchmarking and job evaluations to ensure competitive pay structures.
 </li>
 <li>
 Act as a strategic HR partner to business units, understanding their needs and providing tailored HR solutions.
 </li>
 <li>
 Being a part of HR Analytics and technological developments will make employees' lives easier.
 </li>
 <li>
 Assist in the preparation and management of the annual HR budget.
 </li>
 <li>
 Ensure alignment of HR financial planning with business objectives.
 </li>
 <li>
 Support the implementation and continuous improvement of the performance management system.
 </li>
 <li>
 Develop and oversee career development programs, succession planning, and talent management initiatives.
 </li>
 <li>
 In line with the HR missions, initiate and follow up the recruitment process.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree from related fields.
 </li>
 <li>
 Minimum 3 years of experience in Human Resources areas.
 </li>
 <li>
 Knowledge of Microsoft Office Programs.
 </li>
 <li>
 Excellent verbal and written skills in English.
 </li>
 <li>
 Following and adopting the market trends and new technologies.
 </li>
 <li>
 Open to Kaizen culture.
 </li>
 <li>
 A great team player with a self-initiative mindset.
 </li>
 <li>
 Being open to communications always our priority.
 </li>
 </ul>
 
 
</div>

People Experience Specialist (C&B, HR Analytics)

KoçDigital

<div>
 
 
 Business Consultant (AI &amp; Advanced Analytics, Banking)
 
 
 
 
 
 
 
 Who we are
 
 
 
 As Ko&ccedil;Digital, we combine the strengths of Ko&ccedil; Holding to partner with our clients on their most complex digital challenges. Leveraging our Advanced Analytics and Internet of Things (IoT) solutions, we deliver tangible and lasting impact. Through Ko&ccedil;Digital Academy &mdash; our world-class training center for Advanced Analytics and IoT &mdash; we empower our partners, customers, and teams.
 
 
 
 
 
 At Ko&ccedil;Digital, you&rsquo;ll have the chance to work with clients across multiple industries. Ko&ccedil;Digital is a constellation of expert teams focused on creating practical, measurable results by applying cutting-edge analytics and AI approaches.
 
 
 
 
 
 
 Job Description
 
 
 
 We are seeking an experienced Business Consultant with strong expertise in AI, advanced analytics, and financial services &mdash; particularly in banking CRM analytics and risk analytics.
 
 
 You will partner with banks to design data-driven strategies, shape AI/analytics use cases, and lead the end-to-end lifecycle of analytics products that enhance customer engagement, risk decisioning, and operational efficiency.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead business discovery with banks, identifying opportunities in CRM, credit, risk, and customer lifecycle analytics
 </li>
 <li>
 Translate banking business problems into AI/analytics use cases with clear KPIs and measurable value drivers
 </li>
 <li>
 Collaborate with data scientists and product teams to design solutions such as: next-best-action models, credit scoring &amp; risk models, churn prediction, early-warning systems, fraud detection, customer segmentation
 </li>
 <li>
 Support presales activities, business case development, and high-level solution design for banking analytics platforms
 </li>
 <li>
 Act as the business lead within delivery teams, ensuring alignment with banking processes, regulatory expectations, and customer value
 </li>
 <li>
 Drive user adoption, onboarding, and value realization across CRM, Risk, Digital, and Marketing teams
 </li>
 <li>
 Contribute to reusable assets, frameworks, and Ko&ccedil;Digital&rsquo;s internal know-how for banking analytics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Degree in Finance, Economics, Engineering, Business, Data Science, or a related field
 </li>
 <li>
 Strong understanding of retail banking, credit risk, customer analytics, and digital banking KPIs
 </li>
 <li>
 Ability to convert banking needs into actionable AI/analytics solutions and communicate insights clearly to business stakeholders
 </li>
 <li>
 Hands-on experience with SQL and Python for analysis and exploration
 </li>
 <li>
 Familiarity with key AI and analytics techniques used in banking: classification, propensity modeling, segmentation, forecasting, credit risk scoring
 </li>
 <li>
 Good understanding of the analytics product lifecycle, model monitoring, and model governance in financial institutions
 </li>
 <li>
 8+ years of experience, including minimum 3 years in banking analytics, AI consulting, or data-driven transformation
 </li>
 <li>
 Demonstrated stakeholder management skills across CRM, Risk, Digital, and IT teams
 </li>
 <li>
 Proven track record of delivering AI or analytics solutions in enterprise banking environments
 </li>
 </ul>
 
 
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Akademi Plus &ndash; Technical and Personal Development Trainings
 </li>
 <li>
 Career opportunities and rotations within Ko&ccedil; Group
 </li>
 <li>
 On-campus sports center and Ko&ccedil; Community Sports Club
 </li>
 <li>
 Flextra &ndash; Flexible benefits package
 </li>
 <li>
 Social support payments
 </li>
 <li>
 Mobile phone and internet
 </li>
 <li>
 TokenFlex digital meal card
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 The privileged world of being a Ko&ccedil; Group member: Ko&ccedil; Ailem, Ko&ccedil; Akademi, Ko&ccedil; Healthcare
 </li>
 </ul>
 
 
</div>

Business Consultant

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 EY is a global leader in Assurance, Consulting, SaT (Strategy &amp;Transactions) and Tax services.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. Our offices around the world use the same methodology and are linked through an integrated technology platform to enable instantaneous communication and collaboration among team members, regardless of location. As a member of EY Global, in T&uuml;rkiye we operate in 6 offices located in &Idot;stanbul, Ankara, Bursa, &Idot;zmir and Adana, with more than 1800 people for over 40 years.
 
 
 At EY, we empower our 400.000 people in more than 150 countries with the right mindsets and skills to navigate what&rsquo;s next, become the transformative leaders the world needs, pursue careers as unique as they are, and build their own exceptional EY experiences. We work together across our full spectrum of services and skills so that business, people and the planet can thrive together.
 
 
 Together, all in, to build a better working world.
 
 
 
 Your Key Responsibilities
 
 
 
 We are looking for Consultant/Senior Consultant to join our leading Business Transformation team. Our Consultant/Senior Consultant are passionate about helping businesses reimagine and transform, and above all are smart, switched on and have a strategic, creative and analytical mindset.
 
 
 Consultant/Senior Consultant are integral to our project teams and work closely with our clients. They bring enough experience and confidence to give presentations, support in facilitating client workshops and design sessions. They undertake and analyze customer research and data and organize and deliver their work as part of a larger team.
 
 
 <ul>
 <li>
 Lead work streams of performance improvement services; formulate high-quality, insightful and sustainable solutions to help clients accelerate business growth and streamline their operations
 </li>
 <li>
 Ensure work efficiency during all engagements by continuously improving processes, utilizing methodologies, tools, and technologies
 </li>
 <li>
 Be responsible for parts of the final deliverables for clients
 </li>
 <li>
 Contribute to the preparation and facilitation of workshops, presentations and training at client premises and within the team
 </li>
 <li>
 Work closely with the project manager, identify and escalate potential risks and issues to project manager along with suggested preventive or mitigating actions
 </li>
 <li>
 Contribute to a strong client relationship through effective management of interactions with client personnel
 </li>
 <li>
 Supervise and coach junior professionals, help people enhance their contribution and develop their capabilities
 </li>
 <li>
 Conduct market research, contribute to the development of proposals, identify and escalate potential business opportunities on existing engagements
 </li>
 <li>
 Senior will need to lead teams and manage client interactions for Performance Improvement engagements
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 <ul>
 <li>
 A relevant university degree, preferably in Economics, Political Science, Business Administration or a similar discipline from a reputable university, a relevant Masters Degree is a plus
 </li>
 <li>
 At least 2 (for Consultants) and 4 (for Senior Consultants) years of professional experience in management and strategy consulting studies conducted for public clients (such as policy/strategy design and evaluation, organisational review and restructuring, market assessment and analysis, economic/sectoral research and forecasting, process design and improvement, project and programme management etc.)
 </li>
 <li>
 Operating model design and enterprise wide transformation project history is a plus
 </li>
 <li>
 Strong research and data analysis skills (both qualitative and quantitative)
 </li>
 <li>
 Excellent report writing skills (both in English and in Turkish)
 </li>
 <li>
 Strong client and relationship-building skills
 </li>
 <li>
 Strong work initiative
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Strong drive to excel professionally, and to guide and motivate others
 </li>
 <li>
 Dedicated, innovative, resourceful, analytical and able to work under pressure
 </li>
 <li>
 Foster an efficient, innovative and team-oriented work environment
 
 
 </li>
 </ul>
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

EY Türkiye - Business Transformation / Consultant - Senior Consultant

Explore 1648+ Customer experience consultant in Istanbul this December. Find roles across top companies and apply now to boost your career.

1648 customer experience consultant jobs IN Istanbul

Customer Experience Manager

Customer Experience Specialist / Executive

Customer Experience Data Analytics Professionals

Customer Experience Data Analytics Professionals

People Experience Specialist (C&B, HR Analytics)

Business Consultant

EY Türkiye - Business Transformation / Consultant - Senior Consultant