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customer experience consultant

Digiturk

<div>
 
 Since 1999, when we set out as Turkey&rsquo;s first digital broadcasting platform, we&rsquo;ve been
 
 bringing sports and entertainment to millions, continuing to inspire along the way.
 
 Since 2016, with the global strength of beIN MEDIA GROUP, we&rsquo;ve been moving forward with
 
 innovation at our core
 
 &mdash;always one step ahead.
 
 
 
 
 
 At Digiturk,
 
 we build together
 
 and
 
 draw strength from one another.
 
 
 We care, we listen, and we grow together.
 
 We truly experience the power of
 
 being a team and dreaming together. We value not only our work, but also each other. We share leadership and never stop inspiring.
 
 
 
 
 
 
 
 If you&rsquo;d like to be &ldquo;together&rdquo; with us on this journey, your place is ready!
 
 
 
 
 
 
 #Digiturk&rsquo;teBirAraday&inodot;z
 
 
 
 
 
 
 IDEAL PROFILE
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from the faculty of business, economics, engineering or statistics,
 </li>
 <li>
 Newly graduated or 1-2 year experience in customer experience,
 </li>
 <li>
 Strong knowledge of customer contact channels such as IVR, call center, chatbot, livechat is a plus,
 </li>
 <li>
 Customer-driven and analytical thinking skills in every aspect of work and pays attention to details,
 </li>
 <li>
 Strong analytical skills is a must for collecting data from multiple sources, analyzing with a CEX approach and taking actions due to strategy,
 </li>
 <li>
 Advanced reporting and presentation skills,
 </li>
 <li>
 Proficiency in data &amp; CRM tools such as Business Object, Verint etc.
 </li>
 <li>
 Highly proactive, have a strong can-do attitude
 </li>
 </ul>
 
 
 
 
 
 MAIN RESPONSIBILITIES WILL INCLUDE
 
 
 <ul>
 <li>
 Be the voice of customer,
 </li>
 <li>
 Create an effective CEX reporting structure from all customer-related channels,
 </li>
 <li>
 Track CEX KPI&rsquo;s and analyze the data to turn strong insights for providing the customer with a great experience in all areas,
 </li>
 <li>
 Prepare regular and ad-hoc reports for different teams to support business development,
 </li>
 <li>
 Identify and analyze customer insights, define pain points and take actions for continuous improvement due to cex approach and company strategy,
 </li>
 <li>
 Regular tracking and improvement &ndash; if needed &ndash; for CEX KPI&rsquo;s by detecting all areas such as CC (Customer Care), technical service, digital channels etc.,
 </li>
 <li>
 Willing to follow multiple projects (existing or new), results-oriented and guiding the different teams by making benchmarks,
 </li>
 <li>
 Strong communication skills, ability to build relations with both external and internal stakeholders
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 Digiturk &lsquo;&rsquo;cares about your life&rdquo; &ndash; Life Insurance
 </li>
 <li>
 Digiturk also cares about your family - Private health insurance family members included
 </li>
 <li>
 Digiturk stands by you in your retirement - Digiturk retirement contribution
 </li>
 <li>
 Do whatever you want on your birthday leave (Paid birthday leave)
 </li>
 <li>
 A Happy birthday gift from Digiturk (Birthday gift card)
 </li>
 <li>
 Periodic Health Leave (Menstrual Leave)
 </li>
 <li>
 Digiturk supports our mothers (Nursery benefit)
 </li>
 <li>
 Digiturk celebrate holidays together (gift card)
 </li>
 <li>
 Global talent programs that offer development opportunities in a multicultural environment
 </li>
 <li>
 The opportunity to work with joy in a positive environment
 </li>
 <li>
 &lsquo;&rsquo;In Digiturk we have fun together, we succeed together! &lsquo;&rsquo; activities
 </li>
 <li>
 Opportunities to be in the media world, as well as opportunities to experience the excitement of football on the spot, opportunities to meet celebrities you love, ... etc.
 </li>
 </ul>
</div>

Customer Experience Specialist

Turk Telekom

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 &middot; Responsible for continuous improvement of end-to-end customer experience, focus on growing customer base, increasing brand perception and guiding the organization through consumer insights.
 
 
 &middot; Designing and implementing customer experiences that reflects the desired company customer strategy, increasing customer satisfaction and profitability for the business,
 
 
 &middot; Initiating projects for cross-functional teams to investigate and resolve the root cause of customer experience deficiencies.
 
 
 &middot; Continuously testing initiatives for the best product, channel and segmented customer experience,
 
 
 &middot; Coordinating with multiple departments to address critical issues and resolve issues with satisfactory results.
 
 
 &middot; Interpreting and consolidating direct and indirect customer feedback from various sources such as customer surveys,
 
 
 &middot; Using analytical methods to understand the customers behavior patterns and create solutions,
 
 
 &middot; Ensuring that customer requests are handled quickly and accurately at all contact points (calls, e-mails, etc.),
 
 
 &middot; Evaluating regulatory demands from the customer experience perspective and designing processes accordingly.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 &middot; Bachelor&rsquo;s degree (Engineering, Business Administration, Economics, Social Sciences),
 
 
 &middot; Min. 2 years of experience in customer experience projects, product, service, process management or corporate sales,
 
 
 &middot; Experience in leading a fast pace technology environment with clearly demonstrated results in owning customer experience and success,
 
 
 &middot; Customer-driven mindset with a desire and ability to identify and resolve enterprise-level customer problems,
 
 
 &middot; Along with a focus on details and a drive for improvement, exceptional analytical, creative, communication and project management skills,
 
 
 &middot; Demonstrated track record of using data analytics to drive increased value for customers,
 
 
 &middot; Strong organizational, problem solving and planning skills, including ability to priorities and negotiate competing goals,
 
 
 &middot; Highly self-motivated, flexible and energetic,
 
 
 &middot; Fluency in English,
 
 
 
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
 
</div>

Customer Experience Specialist / Senior Specialist

Unilever

<div>Unilever is currently hiring for Customer Experience Manager! 
Function: Supply Chain 
Reports to: Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA 
Scope: T&uuml;rkiye 
Location: Umraniye 
Terms &amp; Conditions: Local Tems, Full time 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels. 
Main responsibilities of the role are:<ul><li>
#1 Supplier leadership and coordination both internally and externally</li><li>
Representation of customer centric decision making in operations</li><li>
Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.</li><li>
Customer connectivity strategy evolvement and execution</li><li>
Defining key priorities and agenda to ensure continuous improvement in customer experience.</li><li>
Cross functional representation of Customer Experience agenda</li><li>
Ensure operational Excellence for sustainable service improvement</li><li>
Design and lead digitalization agenda to support customer connectivity and operational effectiveness</li><li>
Establish customer centric performance management culture</li><li>
Support team development and upskilling for future proof Customer Experience</li></ul> 
WHAT YOU WILL NEED TO SUCCEED 
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience</li><li>
5+ years of leadership or management experience in Supply Chain</li><li>
Internal and external stakeholder management is preferred.</li><li>
Communication, collaboration and empowerment is a must.</li><li>
Strategic thinking and future fit process and design capabilities are crucial.</li><li>
Solution generation expertise and out of the box thinking are required.</li></ul> 
Skills<ul><li>
Collaboration catalyst</li><li>
Being a driver of change</li><li>
Strong leadership skills for proactive management and communication of business opportunities and risks</li><li>
Business acumen with multi-functional experience</li><li>
Digital thinking</li><li>
Agile decision making</li><li>
Excellent Turkish and English communication skills, both written and verbal</li></ul> 
Leadership<ul><li>
You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.</li><li>
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul><div><ul><li> 
Critical SOL (Standards of Leadership) Behaviors</li></ul></div><ul><li>
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.</li><li>
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.</li><li>
TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.</li><li>
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.</li></ul> 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Experience Manager Turkiye

<div>
 Unilever is currently hiring for
 
 Customer Experience Manager!
 
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Reports to:
 
 Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA
 
 
 
 Scope:
 
 T&uuml;rkiye
 
 
 
 Location:
 
 Umraniye
 
 
 
 Terms &amp; Conditions:
 
 Local Tems, Full time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels.
 
 
 
 Main Responsibilities Of The Role Are
 
 
 
 <ul>
 <li>
 #1 Supplier leadership and coordination both internally and externally
 </li>
 <li>
 Representation of customer centric decision making in operations
 </li>
 <li>
 Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.
 </li>
 <li>
 Customer connectivity strategy evolvement and execution
 </li>
 <li>
 Defining key priorities and agenda to ensure continuous improvement in customer experience.
 </li>
 <li>
 Cross functional representation of Customer Experience agenda
 </li>
 <li>
 Ensure operational Excellence for sustainable service improvement
 </li>
 <li>
 Design and lead digitalization agenda to support customer connectivity and operational effectiveness
 </li>
 <li>
 Establish customer centric performance management culture
 </li>
 <li>
 Support team development and upskilling for future proof Customer Experience
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience
 </li>
 <li>
 5+ years of leadership or management experience in Supply Chain
 </li>
 <li>
 Internal and external stakeholder management is preferred.
 </li>
 <li>
 Communication, collaboration and empowerment is a must.
 </li>
 <li>
 Strategic thinking and future fit process and design capabilities are crucial.
 </li>
 <li>
 Solution generation expertise and out of the box thinking are required.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Collaboration catalyst
 </li>
 <li>
 Being a driver of change
 </li>
 <li>
 Strong leadership skills for proactive management and communication of business opportunities and risks
 </li>
 <li>
 Business acumen with multi-functional experience
 </li>
 <li>
 Digital thinking
 </li>
 <li>
 Agile decision making
 </li>
 <li>
 Excellent Turkish and English communication skills, both written and verbal
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
 </li>
 <li>
 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
 </li>
 <li>
 TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Samsung Electronics

<div>
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
 </li>
 <li>
 Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
 </li>
 <li>
 Guiding Vendors to be aligned with the Samsung Quality Culture
 </li>
 <li>
 Supporting system implementation tasks and task tracking
 </li>
 <li>
 Collecting and analyzing Call Center data and detect areas of improvements
 </li>
 <li>
 Budget management and follow-up of the Call Center
 </li>
 <li>
 Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
 </li>
 <li>
 Sharing the reports on the performance and target success of the Call Center with the senior management
 </li>
 <li>
 To make suggestions for improvement of end-to-end service quality
 </li>
 <li>
 Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
 </li>
 <li>
 Ensuring Customer Satisfaction
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree is a must
 </li>
 <li>
 At least 8 years of experience in call center management, consumer electronics sector is a plus
 </li>
 <li>
 Call center technologies and CRM/Voice infrastructure system implementation is a plus
 </li>
 <li>
 Experience in call center quality improvement operations is a plus
 </li>
 <li>
 Experienced in team management, performance monitoring, process development/improvement
 </li>
 <li>
 Able to analyze data and have high reporting &amp; presentation skills
 </li>
 <li>
 Adopting customer and solution-oriented working as a principle
 </li>
 <li>
 Fluency in English is a must
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

Yordas Group

<div>
 
 
 Department:
 
 STAR Regulatory
 
 
 
 Location:
 
 Remote Turkey
 
 
 
 
 Description
 
 
 
 Yordas Group is a leading international provider of scientific and consultancy services, regulatory advice and training to industry in sustainability, chemicals management and risk assessment. We help ensure companies are compliant and up-to-date with the regulations affecting their supply chains and product portfolios. Yordas is headquartered in the UK, with offices and representation across the globe.
 
 
 
 Job title:
 
 Regulatory Consultant
 
 
 Grade:
 
 Dependent on experience
 
 
 Location:
 
 Istanbul, Turkey
 
 
 Salary range:
 
 Dependent on experience, full time position
 
 
 
 Summary
 
 
 
 We are looking for a Regulatory Consultant to support our growing regulatory services under EU-REACH, KKDIK and UK-REACH which entered into force on 1st January 2021.
 
 
 As a member of the regulatory team, you will deliver regulatory and technical services to clients to fulfil compliance requirements for EU-REACH, KKDIK and UK-REACH. You will oversee and coordinate the Only Representative contracts for manufacturers and formulators based outside of these regions, in addition to supporting clients within these regions as necessary.
 
 
 You will deliver and expand our services in a customer facing role and be able to communicate effectively and efficiently with colleagues, clients, international partners and authorities.
 
 
 
 Role and Responsibilities
 
 
 
 <ul>
 <li>
 Provide regulatory and technical advice and support for clients with regard to KKDIK, UK-REACH and EU-REACH regulation
 </li>
 <li>
 Interpret and understand complex EU, Turkish and UK law and in turn communicate these clearly to clients
 </li>
 <li>
 Project management of UK-REACH, KKDIK and EU-REACH Registrations and Notifications
 
 Setup and management of Only Representative contracts
 </li>
 <li>
 Management and expansion of business in strategic regions
 </li>
 <li>
 Close cooperation with colleagues from all departments within the company to deliver multi-disciplinary services
 </li>
 <li>
 Implementation of customer-oriented services such as training and webinars
 
 
 </li>
 </ul>
 
 Profile and Qualifications
 
 
 
 For a Regulatory Consultant position, the candidate is expected to have the following skills and qualifications.
 <ul>
 <li>
 Fluent English (spoken and written), additional European languages would be an advantage
 </li>
 <li>
 Comprehensive knowledge of the EU-REACH and KKDIK regulation and guidance, with strong appreciation of how the UK&rsquo;s exit from the EU impacts on complex supply chains
 </li>
 <li>
 Good working knowledge of other chemicals legislation is desirable, e.g. CLP, safety data sheets, biocidal products
 </li>
 <li>
 Demonstrable experience in delivering EU-REACH and KKDIK Registration services, including providing accurate quotations, managing large projects involving internal and external stakeholders, data sharing discussions and contractual negotiations
 </li>
 <li>
 Demonstrable experience with the IUCLID 6 software for creating Inquiry and Registration dossiers for submission to ECHA (experience with Lead Registration dossiers would also be desirable, though not essential)
 </li>
 <li>
 Experience using ECHA&rsquo;s REACH-IT platform for submissions
 </li>
 <li>
 Experience using Turkey&rsquo;s KKS platform for submissions
 </li>
 <li>
 At least 3 years professional experience in a similar role (Regulatory Consultant role)
 </li>
 <li>
 University degree in a natural science such as (eco)toxicology, chemistry or environmental sciences
 </li>
 <li>
 Attention to detail and strong problem-solving skills
 </li>
 <li>
 Strong communication skills, customer orientation and business acumen
 </li>
 <li>
 Adaptable and capable of working under pressure towards deadlines
 </li>
 <li>
 Independent and well organised
 
 
 
 
 </li>
 </ul>
 
 Staff Benefits
 
 
 
 Dependent on location, we offer an excellent range of staff benefits, including:
 <ul>
 <li>
 Pension Scheme and Medical Benefits
 </li>
 <li>
 Generous holidays
 </li>
 <li>
 Professional Development
 </li>
 <li>
 Social Culture
 </li>
 <li>
 Flexible working
 </li>
 </ul>
</div>

Regulatory Consultant

Palo Alto Networks

<div>Company Description 
Our Mission
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.
Who We Are
We believe collaboration thrives in person. That&rsquo;s why most of our teams work from the office full time, with flexibility when it&rsquo;s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. 
Job Description 
Your Career
The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer&rsquo;s security transformation journey. You will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer&rsquo;s cybersecurity partner of choice.
Your Impact
Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:<ul><li>
Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.</li><li>
Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers.</li><li>
Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.</li></ul><ul><li>
Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers</li><li>
Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.</li><li>
Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences</li><li>
Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.</li><li>
Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy.</li><li>
Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner</li><li>
Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space</li><li>
Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events</li><li>
Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap</li></ul> 
Qualifications 
Your Experience<ul><li>
5+ years experience in pre-sales/sales engineering or graduate of Palo Alto Networks Academy Program</li><li>
Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE.</li><li>
Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred</li></ul><ul><li>
Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal</li><li>
Creating and delivering technical presentations, workshops, or technical validation engagements</li><li>
Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies</li><li>
Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions</li><li>
Understanding of sales processes with multiple buying centers and multi-product solutions are preferred</li><li>
This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.</li><li>
Proficient in English</li></ul> 
Additional Information 
The Team 
Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to security.
You are empowered with unmatched systems and tools and a team built on joint success. You won&rsquo;t find someone at Palo Alto Networks that isn&rsquo;t committed to your success &ndash; with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers&rsquo; cybersecurity partner of choice, protecting their digital way of life.<div></div>
Our Commitment 
 
We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.</div>

Solutions Consultant

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Customer Experience Specialist

Customer Experience Specialist / Senior Specialist

Customer Experience Manager Turkiye

Customer Experience Manager Turkiye

Customer Experience Manager

Regulatory Consultant

Solutions Consultant