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customer experience manager turkiye

Unilever

<div>Unilever is currently hiring for Customer Experience Manager! 
Function: Supply Chain 
Reports to: Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA 
Scope: T&uuml;rkiye 
Location: Umraniye 
Terms &amp; Conditions: Local Tems, Full time 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels. 
Main responsibilities of the role are:<ul><li>
#1 Supplier leadership and coordination both internally and externally</li><li>
Representation of customer centric decision making in operations</li><li>
Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.</li><li>
Customer connectivity strategy evolvement and execution</li><li>
Defining key priorities and agenda to ensure continuous improvement in customer experience.</li><li>
Cross functional representation of Customer Experience agenda</li><li>
Ensure operational Excellence for sustainable service improvement</li><li>
Design and lead digitalization agenda to support customer connectivity and operational effectiveness</li><li>
Establish customer centric performance management culture</li><li>
Support team development and upskilling for future proof Customer Experience</li></ul> 
WHAT YOU WILL NEED TO SUCCEED 
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience</li><li>
5+ years of leadership or management experience in Supply Chain</li><li>
Internal and external stakeholder management is preferred.</li><li>
Communication, collaboration and empowerment is a must.</li><li>
Strategic thinking and future fit process and design capabilities are crucial.</li><li>
Solution generation expertise and out of the box thinking are required.</li></ul> 
Skills<ul><li>
Collaboration catalyst</li><li>
Being a driver of change</li><li>
Strong leadership skills for proactive management and communication of business opportunities and risks</li><li>
Business acumen with multi-functional experience</li><li>
Digital thinking</li><li>
Agile decision making</li><li>
Excellent Turkish and English communication skills, both written and verbal</li></ul> 
Leadership<ul><li>
You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.</li><li>
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul><div><ul><li> 
Critical SOL (Standards of Leadership) Behaviors</li></ul></div><ul><li>
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.</li><li>
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.</li><li>
TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.</li><li>
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.</li></ul> 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Experience Manager Turkiye

<div>
 Unilever is currently hiring for
 
 Customer Experience Manager!
 
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Reports to:
 
 Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA
 
 
 
 Scope:
 
 T&uuml;rkiye
 
 
 
 Location:
 
 Umraniye
 
 
 
 Terms &amp; Conditions:
 
 Local Tems, Full time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels.
 
 
 
 Main Responsibilities Of The Role Are
 
 
 
 <ul>
 <li>
 #1 Supplier leadership and coordination both internally and externally
 </li>
 <li>
 Representation of customer centric decision making in operations
 </li>
 <li>
 Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.
 </li>
 <li>
 Customer connectivity strategy evolvement and execution
 </li>
 <li>
 Defining key priorities and agenda to ensure continuous improvement in customer experience.
 </li>
 <li>
 Cross functional representation of Customer Experience agenda
 </li>
 <li>
 Ensure operational Excellence for sustainable service improvement
 </li>
 <li>
 Design and lead digitalization agenda to support customer connectivity and operational effectiveness
 </li>
 <li>
 Establish customer centric performance management culture
 </li>
 <li>
 Support team development and upskilling for future proof Customer Experience
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience
 </li>
 <li>
 5+ years of leadership or management experience in Supply Chain
 </li>
 <li>
 Internal and external stakeholder management is preferred.
 </li>
 <li>
 Communication, collaboration and empowerment is a must.
 </li>
 <li>
 Strategic thinking and future fit process and design capabilities are crucial.
 </li>
 <li>
 Solution generation expertise and out of the box thinking are required.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Collaboration catalyst
 </li>
 <li>
 Being a driver of change
 </li>
 <li>
 Strong leadership skills for proactive management and communication of business opportunities and risks
 </li>
 <li>
 Business acumen with multi-functional experience
 </li>
 <li>
 Digital thinking
 </li>
 <li>
 Agile decision making
 </li>
 <li>
 Excellent Turkish and English communication skills, both written and verbal
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
 </li>
 <li>
 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
 </li>
 <li>
 TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

HSBC

<div>
 
 
 
 Job Propose
 
 
 
 <ul>
 <li>
 Reports into the Investments Product Management Senior Manager for IWPB
 </li>
 <li>
 Responsible for aligning investment products in Turkiye within the parameters of the Group strategy
 </li>
 <li>
 Responsible for supporting Investment Products Management team to accomplish business targets of the managed investment products, keeping strong track of investment products volumes, revenues and customers
 </li>
 <li>
 Responsible for delivering new products, improving existing product features and services to increase market share
 </li>
 <li>
 To optimize, develop and implement formalized procedures and processes for the products managed in line with the Group standards and local regulations
 </li>
 <li>
 To manage a suite of investment products across the IWPB range and the business performance of those investment products
 </li>
 <li>
 To deliver the P&amp;L as set by Region and Turkiye for sales and retention targets for investment products. Central to delivering on these aims is the need to work with all the distribution channels and teams in CVM to be successful
 </li>
 <li>
 To make sure that all investment product processes are in line with compliance, legal, risk and tax requirements
 </li>
 </ul>
 
 
 
 
 
 Certifications, Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, related field or equivalent work experience
 </li>
 <li>
 Strong knowledge of the customer service concept and its impact on customer relationships
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 CMB Advance Certification &amp; CMB Derivative Certification
 </li>
 <li>
 Minimum of 3 years proven and progressive marketing experience or equivalent
 </li>
 <li>
 Proven track record of communicating effectively within the organization and with customer groups
 </li>
 <li>
 Strong analytical, communications, decision-making, lateral thinking, influencing and interpersonal skills
 </li>
 <li>
 Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization
 </li>
 <li>
 Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery
 </li>
 </ul>
 
 
 
 
 https://www.hsbc.com.tr/medium/document-file-7655.vsf
 
</div>

Investments Product Management Specialist

ING Hubs Türkiye

<div>
 
 
 About ING Hubs 🦁
 
 
 
 In line with ING's strategic goal to provide an exceptional experience to customers globally, ING Hubs network enhances efficiency and digitalization throughout ING. Offering specialized expertise and scalable, sustainable solutions, ING Hubs are dedicated to straight-through processing and provide services such as
 
 software development, data management, and retail operations.
 
 
 
 ING Hubs are present in Poland, Romania, Slovakia, the Philippines, and Turkey, employing a significant workforce. Our employees are connected to the world! As an integral part of ING, we understand ING specifics and operate within the ING culture and frameworks.
 
 
 
 Discover ING Hubs Turkiye
 
 
 
 ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.
 
 
 
 
 
 
 
 About You
 
 
 
 
 As a Business Analyst, you will play a pivotal role in bridging the gap between business needs and technical requirements, ensuring seamless project execution and valuable outcomes.
 
 <ul>
 <li>
 5+ years experiences.
 </li>
 <li>
 SWIFT payments is a must.
 </li>
 <li>
 Collaborating with stakeholders to understand and gather business needs, translating them into technical requirements aligned with organizational goals.
 </li>
 <li>
 Facilitating common understanding among stakeholders (Enterprise and/or Domain Architects, Solution Architects, Product Owners, Customer Journey Experts, DevOps Engineers, and other IT Business Analysts) regarding responsibilities, deliverables, and timelines with a strong MVP (Minimum Viable Product) mindset.
 </li>
 <li>
 Delivering detailed implementation roadmaps from a strategic business and IT context, overseeing and challenging the solution during the discovery phase.
 </li>
 <li>
 Staying involved post-implementation to conduct integration testing, ensuring seamless component interaction and addressing interface issues.
 </li>
 <li>
 Identifying and managing risks and potential issues throughout the product life cycle, offering improvements across squads.
 </li>
 <li>
 Good communication skills in English (C1 level)
 </li>
 </ul>
 
 
 
 
 
 
 How to Succeed
 
 
 
 <ul>
 <li>
 Proficient in all phases of the software development life cycle and solution delivery for web, client-server, and cloud-based systems.
 </li>
 <li>
 Experienced with financial institutions and/or payment systems, having held roles such as business analyst, project manager, functional analyst, architect, or engineer.
 </li>
 <li>
 Holder of a bachelor&rsquo;s or post-graduate degree, with experience in agile methodologies.
 </li>
 <li>
 Collaborative and comfortable working across various teams, serving as a liaison when needed, and able to communicate effectively.
 </li>
 <li>
 A problem solver with a 'make it happen' mentality, eager to learn, coach others, and ask questions to develop holistic solutions.
 </li>
 </ul>
 
 
 
 
 
 What We Offer at ING Hubs Turkiye
 
 
 
 
 
 
 At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here&rsquo;s what you can expect when you join our organization:
 
 
 
 
 
 
 Be Yourself, Be an ING'er
 
 
 
 
 
 <ul>
 <li>
 
 Dynamic Environment:
 
 Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
 </li>
 <li>
 
 Innovation Culture:
 
 Share your innovative ideas while exploring PACE methodology with us.
 </li>
 <li>
 
 Global Exposure:
 
 Participate in global projects and expand your career opportunities.
 </li>
 <li>
 
 Communication &amp; Celebrations:
 
 Enjoy various communication activities and celebrations that promote a friendly work environment.
 </li>
 <li>
 
 Health Care:
 
 Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
 </li>
 <li>
 
 Private Pension Plan:
 
 Secure your future dreams with our private pension plan.
 </li>
 </ul>
 
 
 
 
 
 If you want to do your thing and explore the life while working don&rsquo;t miss this opportunity!
 
 
</div>

IT Business Analyst

<div><div><div><div><ul><li>REQ-10107107</li>
<li>28/12/2025</li>
<li>Customer Journey</li>
<li>Istanbul, Turkije</li>
<li><div>ING Hubs</div></li></ul><div> 
</div></div></div></div><div><div><div><div><div>About ING Hubs
Following ING&rsquo;s strategic ambition to deliver a superior eperience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated epertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.
 , , , ℎ ℎ , ℎ 11,000 ℎ , , - .
ING Hubs Turkiye core capabilities, , have us looking for data eperts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.
 i 
ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an eisting framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.
We value strong work ethics, knowledge sharing and fleibility in our way of working &ndash; it is both our promise to you and what we look for in new colleagues. Let&rsquo;s meet!
ING Analytics
ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Ecellences around the bank&rsquo;s key capabilities (such as Customer Intelligence, Risk Management, Pricing, Financial Crime) as well as strong coordination areas around data management, technology, customer journey, U, as well as eternal partnerships.
Retail Banking Analytics
Retail Banking Analytics (RBA) specialises in delivering Analytics and AI products and solutions across the ING retail business. We work together with all retail business units to deliver on the ING retail banking strategy. Projects span across personalisation and customer intelligence, mortgages, consumer lending, and business banking.
The opportunity
RBA in ING Analytics is looking for a Product Manager. As a Product Manager you will originate and build data-driven algorithmic products in consumer lending area such as analytical solutions for credit decision systems, pricing, collection etc. This is an entrepreneurial and global role in an innovative international team.
About you<ul><li>
Bachelor&rsquo;s with analytical background, preferably in a quantitative discipline Mathematics, Engineering, Economics, MIS, Statistics etc. (Master&rsquo;s degree or PhD will be a plus),</li>
Broad e<li>perience leading and delivering analytics use cases and products is a must</li>
Previous e<li>perience and proven knowledge of working in corresponding area is a plus.</li>
4+ years of relavant work e<li>perience</li>
E<li>cellent team member with an ability to clearly communicate at all levels of an organization in a collaborative and non-hierarchical environment</li>
E<li>cellent analytical skills and attention to details</li><li>
Desire to use modern technologies as a disruptive influence,</li><li>
Open-minded for new technologies.</li><li>
Strong verbal and written communication skills in English and Turkish</li></ul>
How to Succeed<ul><li>
Manage the entire analytics product development in prioritised area(s) in RBA &ndash; from outlining the type of solution through implementation, interpretation of results and transferring capabilities to business units, understanding and enthusiasm for technology, advanced analytics and data science methods</li>
Product discovery: identify (data) problems, prioritize idea backlog and design and eecute eperiments to determine what problems need solving, Potential to e<li>tend product area when further grow.</li><li>
Manage data-driven products so that they generate significant value for ING and its customers, create value propositions, vision and product strategy</li><li>
Good understanding of innovation and product management methodologies such as Lean, Agile and Design Thinking, ability to develop structured product concepts from abstract ideas and lead prototyping</li>
Effective Communication: Work with a squad of Data Scientists and Engineers to discover the potential of a product idea, the user problem and validate and prototype Demonstrate thought leadership internally and e<li>ternally</li><li>
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors</li>
Fle<li>ibility &amp; Adaptability: Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed</li><li>
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations</li><li>
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of diverse problems and create alternative solutions that resolve the problems in the best interest of the business</li></ul>
What We Offer at ING Hubs Turkiye
At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your eperience is rewarding. Here&rsquo;s what you can epect when you join our organization:
Be Yourself, Be an ING'er<ul><li>
Dynamic Environment:Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.</li><li>
Innovation Culture:Share your innovative ideas while eploring PACE methodology with us.</li><li>
Global Eposure:Participate in global projects and epand your career opportunities.</li><li>
Communication &amp; Celebrations:Enjoy various communication activities and celebrations that promote a friendly work environment.</li><li>
Health Care:Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.</li><li>
Private Pension Plan:Secure your future dreams with our private pension plan.</li></ul><div>
If you want to do your thing and eplore the life while working don&rsquo;t miss this opportunity!</div></div></div><div><ul><div> 
</div><div></div><div>
</div></ul></div></div><div><div><div><div><div>Your place of work</div>
<div><div>Eplore the area</div>
</div></div></div><div>Questions? Just ask 
ING Recruitment team<div> 
</div></div></div></div></div></div><div><div><div><div>Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.</div></div></div></div></div>

Product Manager (Consumer Lending Analytics)

<div>
 
 
 About ING Hubs
 
 
 
 Following ING&rsquo;s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.
 
 
 
 
 
 𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡&planckh;𝑒 𝑃&planckh;𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠 𝑎𝑛𝑑 𝑇𝑢𝑟𝑘𝑖𝑦𝑒, 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡&planckh;𝑎𝑛 11,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐&planckh; 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘.
 
 
 
 
 
 ING Hubs Turkiye core capabilities, 𝐑𝐞𝐭𝐚𝐢𝐥 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡, have us looking for data experts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.
 
 
 
 
 
 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐈𝐍𝐆 𝐇𝐮𝐛𝐬 𝐓
 
 u
 
 𝐫𝐤𝐢𝐲𝐞
 
 
 ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.
 
 
 
 
 
 We value strong work ethics, knowledge sharing and flexibility in our way of working &ndash; it is both our promise to you and what we look for in new colleagues. Let&rsquo;s meet!
 
 
 
 
 
 
 ING Analytics
 
 
 
 ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank&rsquo;s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence and People Analytics.) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.
 
 
 
 
 
 
 Analytics Consultant Job Purpose
 
 
 
 You will be part of the ING Analytics Office, which is in charge of helping Tribe Leads and Chief Analytics Officers set and execute the ING Analytics strategy (internally and externally), monitor portfolio &amp; collaborate with tribe leads in showing value &amp; alignment with ING strategic programs, advance strategic partnerships with key industry/academic players, business development as well as daily operations.
 
 
 
 
 
 
 About you
 
 
 <ul>
 <li>
 4+ years of consultant experience and solid background in (analytics) project management
 </li>
 <li>
 Excellent knowledge of Microsoft Office Excel and PowerPoint
 </li>
 <li>
 Good communication skills in English (C1 level)
 </li>
 <li>
 Master's degree in technical / data-driven / business field (engineering, computer science, econometrics or likewise)
 </li>
 <li>
 Proven project/Program management skills
 </li>
 <li>
 Excellent communication skills, both verbally and in writing, being able to align, engage and advise various stakeholders, including senior ones
 </li>
 <li>
 High adaptability: Content-wise can deal with the high degree of ambiguity that comes with the exploration request
 </li>
 <li>
 Can do/go-getter mentality &ndash; go out of your own responsibilities and comfort zone to achieve the team target
 </li>
 </ul>
 
 
 
 
 
 Nice to have:
 
 
 
 Experience in a matrix set up is a strong plus.
 
 
 
 
 
 
 How to Succeed
 
 
 <ul>
 <li>
 Drive internal and external strategic and analytics projects including scoping, analysis, and development of recommendations, including advising and providing consultancy to the CAO on various related topics such as organizational design, analytics teams way of working, governance, data fluency, strategic partnership such as Kickstart AI, EU AI Act, Generative AI initiative coordination
 </li>
 <li>
 Actively support ING Analytics with stakeholder management towards existing and potential senior stakeholders to drive business development of analytics solutions; support tribes in related project scoping.
 </li>
 <li>
 Actively monitor ING Analytics&rsquo; portfolio deliveries and support quarterly review cycle.
 </li>
 <li>
 Support daily operations of the ING Analytics department including (but not limited to) finance, and resource planning; prioritize analytics agenda to align with organizational roadmap.
 </li>
 <li>
 Support daily operations of the ING Analytics department including (but not limited to) finance, and resource planning; prioritize analytics agenda to align with organizational roadmap.
 </li>
 <li>
 Support the creation and translation of the analytics strategy into objectives and roadmaps.
 </li>
 <li>
 Support the implementation of broader data-driven transformation at ING, incl. location strategy, country organization, financial planning, governance.
 </li>
 </ul>
 
 
 
 
 
 What We Offer at ING Hubs Turkiye
 
 
 
 
 
 
 At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here&rsquo;s what you can expect when you join our organization:
 
 
 
 
 
 
 Be Yourself, Be an ING'er
 
 
 <ul>
 <li>
 
 Welcome Leave:
 
 Enjoy 14 days of welcome leave, even in your first year! Don&rsquo;t postpone your dreams.
 </li>
 <li>
 
 Career Opportunities:
 
 We provide self-driven career paths where you can navigate your professional journey.
 </li>
 <li>
 
 Personal Growth:
 
 Engage in challenging work with endless opportunities to achieve your ambitions.
 </li>
 <li>
 
 Dynamic Environment:
 
 Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
 </li>
 <li>
 
 Innovation Culture:
 
 Share your innovative ideas while exploring PACE methodology with us.
 </li>
 <li>
 
 Global Exposure:
 
 Participate in global projects and expand your career opportunities.
 </li>
 <li>
 
 Communication &amp; Celebrations:
 
 Enjoy various communication activities and celebrations that promote a friendly work environment.
 </li>
 <li>
 
 Health Care:
 
 Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
 </li>
 <li>
 
 Private Pension Plan:
 
 Secure your future dreams with our private pension plan.
 </li>
 </ul>
 
 
 
 
 At ING Hubs Turkiye, your growth and happiness are our priorities. Join us and unlock your true potential in a fulfilling workplace!
 
 
 
 
 
 If you want to do your thing and explore the life while working don&rsquo;t miss this opportunity!
 
</div>

AI Consultant (Strategy, transformation)

<div>
 
 
 About ING Hubs
 
 
 
 
 
 
 Following ING&rsquo;s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.
 
 
 
 
 
 𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡&planckh;𝑒 𝑃&planckh;𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠 𝑎𝑛𝑑 𝑇𝑢𝑟𝑘𝑖𝑦𝑒, 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡&planckh;𝑎𝑛 11,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐&planckh; 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘.
 
 
 
 
 
 ING Hubs Turkiye core capabilities, 𝐑𝐞𝐭𝐚𝐢𝐥 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡, have us looking for data experts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.
 
 
 
 
 
 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐈𝐍𝐆 𝐇𝐮𝐛𝐬 𝐓𝐮𝐫𝐤𝐢𝐲𝐞
 
 
 ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.
 
 
 
 
 
 We value strong work ethics, knowledge sharing and flexibility in our way of working &ndash; it is both our promise to you and what we look for in new colleagues. Let&rsquo;s meet!
 
 
 
 
 
 
 ING Analytics
 
 
 
 ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank&rsquo;s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence etc.) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.
 
 
 
 
 
 
 You will be responsible for:
 
 
 <ul>
 <li>
 As a Data Analyst you will play a crucial delivery role in the data-driven culture supporting our products and services. You will be responsible for delivering valuable insights to improve client experience by applying the latest Analytics interaction techniques in the domain of dialogue systems and natural language processing.
 </li>
 <li>
 Your day-to-day job will consist of the exploitation / analysis of conversational data. You bring insights into technical possibilities and client needs in order to contribute to the design and construction of automated solutions that ensure an optimal client experience.
 </li>
 <li>
 You have a good background or very strong interest in analytics and IT which allows you to improve customer and employee journey via state-of-the-art virtual assistant solutions.
 </li>
 <li>
 As a Data Analyst, you will be part of an Agile environment by being a member of a multidisciplinary team of 10 specialists. Your colleagues have a rich background in data management and analytics both in IT and/or business. There is also an immediate link with the global Customer Dialogue Analytics activities.
 </li>
 </ul>
 
 
 
 
 
 A day in the life of an Data Analyst
 
 
 
 Even if you&rsquo;ll start your day from the comfort of your home or drink your morning coffee in our office&rsquo;s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:
 
 <ul>
 <li>
 Identify, analyze, and interpret trends or patterns in complex data sets (both structured and unstructured textual data) in collaboration with data scientists, in order to improve performance of our virtual assistants, based on Google DialogFlow
 </li>
 <li>
 Management of databases, data collection systems, data analytics and other strategies to optimize data quality. Analyze data and performance levels of our dialogue systems and proactively propose improvements
 </li>
 <li>
 Communicate these recommendations and provide data / analytical support to the stakeholders using both analytical and business jargon (written and oral)
 </li>
 <li>
 Work with the product owner to prioritize business and information needs, and accordingly implement them into an analytical approach
 </li>
 <li>
 Work closely together with a team of experts organized in a self-steering team, exercising freedom in defining goals and deadlines for each element you deliver as a team
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s with analytical background, preferably in a quantitative discipline Mathematics, Engineering, Economics, MIS, Statistics etc. (Master&rsquo;s degree or PhD will be a plus),
 </li>
 <li>
 2-5 years of experience within data reporting &amp; statistics
 </li>
 <li>
 Strong knowledge of SQL
 </li>
 <li>
 An interest or experience in these tools: Python, Looker or Cognos
 </li>
 <li>
 Experience of doing it with Google DialogFlow (nice to have)
 </li>
 <li>
 Experience with Conversational AI and chat/callbot improvement of at least 1 year, in the area of discovery, creation, train and improvements of new intents
 </li>
 <li>
 Business knowledge/awareness of virtual assistants. Experience in intent engineering/chatbot improvement is a strong plus
 </li>
 <li>
 Strong verbal and written communication skills in English and Turkish
 </li>
 <li>
 To take ownership on tasks assigned: you will be cultivating Analytics within the bank
 </li>
 <li>
 To be able to influence and convince not only peers but also the stakeholders based on analytical results
 </li>
 <li>
 To be capable to take decisions at tactical level and therefore build a trusted relationship with your squad members
 </li>
 <li>
 To be able to communicate and explain data driven methodology towards less analytics savvy colleagues
 </li>
 <li>
 To be analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise &amp; to the point
 </li>
 </ul>
 
 
 
 
 
 What We Offer at ING Hubs Turkiye
 
 
 
 
 
 
 At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here&rsquo;s what you can expect when you join our organization:
 
 
 
 
 
 
 Be Yourself, Be an ING'er
 
 
 <ul>
 <li>
 
 Welcome Leave:
 
 Enjoy 14 days of welcome leave, even in your first year! Don&rsquo;t postpone your dreams.
 </li>
 <li>
 
 Career Opportunities:
 
 We provide self-driven career paths where you can navigate your professional journey.
 </li>
 <li>
 
 Personal Growth:
 
 Engage in challenging work with endless opportunities to achieve your ambitions.
 </li>
 <li>
 
 Dynamic Environment:
 
 Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
 </li>
 <li>
 
 Innovation Culture:
 
 Share your innovative ideas while exploring PACE methodology with us.
 </li>
 <li>
 
 Global Exposure:
 
 Participate in global projects and expand your career opportunities.
 </li>
 <li>
 
 Communication &amp; Celebrations:
 
 Enjoy various communication activities and celebrations that promote a friendly work environment.
 </li>
 <li>
 
 Health Care:
 
 Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
 </li>
 <li>
 
 Private Pension Plan:
 
 Secure your future dreams with our private pension plan.
 </li>
 </ul>
 
 
 
 
 At ING Hubs Turkiye, your growth and happiness are our priorities. Join us and unlock your true potential in a fulfilling workplace!
 
 
 
 
 
 If you want to do your thing and explore the life while working don&rsquo;t miss this opportunity!
 
</div>

Data Analyst (GenAI)

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