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customer service associate

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since. 
</div><div></div> 
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates. 
</div><div></div> 
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader">What You&rsquo;ll Do:</h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div> 
<div></div>
<div><div><h3 class="jobSectionHeader">
Requirements:</h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English</li></ul></li></ul></div></div></div>

Customer Service Associate

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint
 </li>
 <li>
 Good Communication Skills in both Turkish and basic communication in English
 </li>
 </ul>
</div>

Paribu

<div>
 
 
 
 About Paribu
 
 
 
 
 
 
 
 Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 
 
 
 
 
 In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
 
 culture, arts, sports,
 
 and
 
 education.
 
 
 
 
 
 
 
 
 Why join Paribu?
 
 
 
 
 Paribu works with
 
 curious, innovative,
 
 and
 
 impact-driven professionals
 
 who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
 
 technology, design, strategy, operations, or beyond
 
 , you will be part of a team shaping the future of finance.
 
 
 
 
 
 Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 
 
 
 
 
 
 The impact you&rsquo;ll make
 
 
 
 At Paribu, every team member plays a crucial role in driving innovation and delivering high-quality solutions. As a Customer Experience Associate Specialist, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Providing timely and accurate responses to user inquiries via phone and written channels, in line with Paribu&rsquo;s service quality standards
 </li>
 <li>
 Sharing up-to-date product and service information with users and ensuring clear, effective communication
 </li>
 <li>
 Collaborating with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
 </li>
 <li>
 Enhancing overall customer experience by ensuring consistent communication quality and service efficiency
 </li>
 <li>
 Contributing to the development of the customer support function by participating in training activities and tracking feedback trends
 </li>
 </ul>
 
 
 
 
 
 Key competencies
 
 
 
 We value skills and potential as much as experience. To thrive in this role requires:
 
 
 
 
 <ul>
 <li>
 Associate or Bachelor&rsquo;s degree from business administration, economics, communication, or a related field.
 </li>
 <li>
 Minimum 2 years of experience in customer-facing roles that require direct communication with users
 </li>
 <li>
 Familiarity with digital communication tools and a strong understanding of service-oriented processes
 </li>
 <li>
 A curious and proactive mindset toward understanding the financial services ecosystem and digital platforms
 </li>
 <li>
 Strong interpersonal skills with the ability to multitask, take initiative, and offer solution-oriented support
 </li>
 <li>
 Ability to adapt to a shift schedule and a 6-day work week due to 24/7 customer support operations
 </li>
 <li>
 Proficiency in written and spoken English
 </li>
 </ul>
 
 
 
 
 
 The advantages of being at Paribu
 
 
 
 We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 
 
 
 
 <ul>
 <li>
 
 Meal allowance
 
 &ndash; Generous support with a flexible meal card.
 </li>
 <li>
 
 Private health insurance
 
 &ndash; Comprehensive coverage for employees, including
 
 spouses and children
 
 .
 </li>
 <li>
 
 Commuting support
 
 &ndash; Financial support for commuting based on your office route.
 </li>
 <li>
 
 S.O.S. leave (10 days)
 
 &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
 </li>
 <li>
 
 Birthday leave
 
 &ndash; One
 
 extra day off
 
 during your birthday month.
 </li>
 <li>
 
 Language learning support
 
 &ndash; Resources to enhance English communication skills.
 </li>
 <li>
 
 Personal development support
 
 &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
 </li>
 <li>
 
 Well-being &amp; health platform
 
 &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
 </li>
 <li>
 
 Relocation allowance
 
 &ndash;
 
 
 Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
 </li>
 <li>
 
 Top-tier work equipment
 
 &ndash; High-performance devices and all the essential tools you need to do your best work.
 </li>
 <li>
 
 Cultural events
 
 &ndash; Enjoy
 
 concerts, theater, cinema,
 
 and
 
 sports tickets
 
 through company-sponsored opportunities.
 </li>
 </ul>
 
 
 
 
 
 The hiring journey
 
 
 
 From application to onboarding, here's a step-by-step look at your journey with Paribu.
 
 
 
 
 
 
 1. Application:
 
 Submit your application online.
 
 
 
 2. Initial screening:
 
 People Team reviews your resume.
 
 
 
 3. Interview process:
 
 Meet with hiring managers and team members.
 
 
 
 4. Assessment tests / Case study:
 
 Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 
 
 
 5. Offer &amp; onboarding:
 
 If it&rsquo;s a great fit, you will be welcomed on board.
 
 
 
 
 
 
 Application process
 
 
 
 Should you have already applied, here are two essential facts about the process:
 
 
 
 
 <ul>
 <li>
 While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
 </li>
 <li>
 All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
 </li>
 </ul>
 
 
 
 
 In accordance with applicable data protection regulations, please note the following:
 
 
 
 
 
 I have been informed that my personal data is processed by Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 
</div>

Customer Experience Associate Specialist

POSTACIOGLU LAW FIRM

<div>
 
 
 
 Location: Istanbul - Zorlu Center | Full-time | On-site
 
 
 
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking
 
 two highly skilled Senior Associates / Senior Lawyers
 
 to join our team:
 
 
 
 
 <ul>
 <li>
 one for the
 
 Corporate Department
 
 ,
 </li>
 <li>
 and one for the
 
 Litigation &amp; Dispute Resolution Department
 
 .
 </li>
 </ul>
 
 
 
 
 If you are a seasoned legal professional with at least 10 years of experience in your area of specialization and a passion for providing high-quality legal services, we invite you to apply and become a part of our prestigious law firm.
 
 
 
 
 
 
 Law Firm Description
 
 
 
 
 
 
 Postac&inodot;o&gbreve;lu Law Firm, established in 1907, is an independent full-service law firm located in Istanbul. The firm is dedicated to providing effective, creative, and tailor-made legal solutions to domestic and international clients. With a history of more than 118 years of uninterrupted service, the firm has a global reach with offices in Paris, Milan, and Hamburg, offering a wide range of legal services in various areas of law.
 
 
 
 
 
 
 1- Senior Associate - Corporate Department
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This Senior Associate will have a key role in managing the corporate legal affairs of the firm&rsquo;s clients, offering expert guidance on corporate, commercial, and business law, including mergers and acquisitions, contracts, and corporate governance. They will be responsible for overseeing daily legal processes, providing comprehensive advice to ensure compliance and protect clients&rsquo; interests. Additionally, the Senior Associate will draft, review, and negotiate agreements, lead clients through complex legal negotiations, and proactively identify, mitigate, and communicate legal risks in all matters.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in law from a reputable university; Master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of legal experience within a respected law firm or multinational corporation.
 </li>
 <li>
 Strong expertise in mergers and acquisitions, corporate and commercial law, contracts, and corporate governance.
 </li>
 <li>
 Additional experience in data protection and competition law is considered an asset.
 </li>
 <li>
 Proficiency in English (French proficiency is a plus).
 </li>
 <li>
 Exceptional written and verbal communication skills, research, and analytical abilities.
 </li>
 <li>
 Strong leadership, teamwork, and problem-solving skills with a solution-oriented mindset.
 </li>
 </ul>
 
 
 
 
 
 2- Senior Associate - Litigation &amp; Dispute Resolution Department
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This Senior Associate will play a key role in managing and overseeing the firm&rsquo;s dispute resolution matters, offering expert legal guidance on litigation, arbitration, and alternative dispute resolution across a range of sectors including corporate, commercial, intellectual property, and employment law. The candidate will be responsible for managing commercial disputes, handling litigation and arbitration proceedings, and leading the resolution of pre-litigation claims. Additionally, the candidate will provide strategic legal advice, ensure compliance with legal requirements, and mitigate legal risks.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in law from a reputable university; Master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of experience in a respected law firm or multinational corporation, specializing in litigation, arbitration, and dispute resolution.
 </li>
 <li>
 Proven expertise in managing and resolving complex commercial disputes and arbitration cases.
 </li>
 <li>
 Strong ability to negotiate and settle pre-litigation claims.
 </li>
 <li>
 Exceptional written and verbal communication skills in English (French proficiency is a plus).
 </li>
 <li>
 Proficiency in MS Office applications and UYAP.
 </li>
 <li>
 Strong leadership, analytical, and problem-solving skills with a solution-oriented mindset.
 </li>
 </ul>
 
 
 
 
 If you are a candidate who thrives in a structured yet dynamic environment and takes pride in contributing to the overall success of a Law Firm, we would be pleased to hear from you.
 
</div>

Senior Lawyer

ITS Law Office

<div>
 
 
 The Firm
 
 
 
 
 
 
 Beyaz &amp; Yal&ccedil;&inodot;n Hukuk B&uuml;rosu is a full-service law firm based in Istanbul, offering high-quality, solution-oriented legal services to both local and international clients. With extensive experience, the firm provides counsel across various legal fields, including Commercial and Corporate Law, Mergers &amp; Acquisitions, Aviation, Real Estate and Construction, Dispute Resolution, Banking &amp; Finance, Employment Law, Compliance, and Data Protection.
 
 
 
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 
 
 
 
 We are seeking an Associate to join our team, who meets the following qualifications:
 
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Handling litigation and execution matters on behalf of clients.
 </li>
 <li>
 Providing legal advice, inform clients about legal procedures, and manage litigation processes.
 </li>
 <li>
 Attending court hearings, draft legal documents, and review contracts.
 </li>
 <li>
 Stay up-to-date with legal developments to ensure compliance with relevant regulations.
 </li>
 <li>
 Collaborating with team members to deliver comprehensive legal support.
 </li>
 <li>
 Communicating complex legal concepts clearly to clients and colleagues.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 The Associate will work in both corporate and litigation departments, providing legal assistance to our local and international clients.
 
 
 
 
 
 
 
 
 
 
 Required Skills and Experience:
 
 
 
 
 
 <ul>
 <li>
 4-5 years of legal experience.
 </li>
 <li>
 Strong written and verbal communication skills in English (LL.M. is a plus).
 </li>
 <li>
 Experience in Commercial Law, Corporate Law, and Labour Law
 </li>
 <li>
 Demonstrated skills in contract drafting, negotiation, and revision.
 </li>
 <li>
 Ability to manage multiple tasks efficiently in a fast-paced environment.
 </li>
 <li>
 Strong analytical, research, and problem-solving skills.
 </li>
 <li>
 Excellent interpersonal skills with the ability to work both independently and within a team.
 </li>
 </ul>
 
 
 
</div>

Senior Attorney

Okat Law

<div>
 
 
 Banking, Finance &amp; Capital Markets/ Crypto Assets
 
 
 
 REQUIRED: at least 3 years of Banking, Finance &amp; Capital Markets experience for ASSOCIATE position.
 
 
 REQUIRED: at least 5 years of Banking, Finance &amp; Capital Markets experience for SENIOR ASSOCIATE position.
 
 
 Prior corporate M&amp;A experience would be credited only in part, with 50% credit applied toward meeting the relevant eligibility criteria.
 
 
 Prior litigation experience would not be credited toward the relevant eligibility criteria.
 
 
 
 
 
 
 About Us
 
 
 
 Okat Law advises leading international and local financial institutions and growing companies on most challenging legal matters.
 
 
 We provide timely, innovative, and high-quality legal services to our international and local clients in the areas of
 
 
 -	Banking &amp; Finance
 
 
 -	Capital Markets
 
 
 -	Crypto Assets/Fintech
 
 
 -	Corporate, M&amp;A
 
 
 -	Litigation
 
 
 -	Tax
 
 
 
 
 
 
 Job Description
 
 
 
 The Associate/Senior Assoicate will work with the Banking, Finance &amp; Capital Markets Team which focuses on initial public offerings and crypto assets and provides services to various international and local banks, fintech, brokerage, portfolio management and public companies and crypto currency exchanges.
 
 
 
 
 
 
 Requirements
 
 
 
 We seek an experienced lawyer with the following qualifications
 
 
 -	Minimum 3 years of experience in Banking &amp; Finance, Capital Markets of a reputable local/ international law firm, bank or brokerage company (5 years for the Senior Associate position).
 
 
 -	Bachelor&rsquo;s degree from a leading, accredited law school, or from another law school with a record of outstanding academic achievement.
 
 
 -	Fluency in written and spoken English,
 
 
 -	Enthusiasm to work hard to be one of the most skilled lawyers in the area.
 
 
 
 
 
 
 What's On Offer
 
 
 
 Opportunity to be the part of the future of a growing dynamic law firm.
 
</div>

Associate/Senior Associate (Banking, Finance & Capital Markets)

Mavi

<div>
 
 
 Are you ready to be a part of this journey?
 
 
 
 Mavi, incorporated in 1991 in Istanbul, is recognized as a highly successful global lifestyle brand, rooted in 40 years of denim expertise. Mavi has been publicly traded since 2017 and has a presence in 37 countries, including Turkiye, the USA, Canada, Germany, and Russia, selling its products through approximately ~4,000 points, including 471 Mavi shops.
 
 
 Mavi&rsquo;s trusted brand image translates into high quality and strong pricing power with products positioned between the upper end of the core and the premium segments of the ready-to-wear market. Perfect Fit philosophy guides Mavi in designing jeans that perfectly fit its customers&rsquo; lifestyles, body types, and quality expectations. Mavi ranks among the world&rsquo;s leading premium denim brands and stands apart as the preferred lifestyle brand across female and male consumer segments.
 
 
 
 
 
 
 Here&rsquo;s what you need to know:
 
 
 
 We are looking for an "Category Associate" who will work under the in our Global Product &amp; Data Technologies department, within Category Men team.
 
 
 As the Category Associate, this is a highly collaborative role that will partner across the global category team as well as cross-functionally with Sourcing, Design and Product Planning department to deliver and accomplish highest quality of business standard.
 
 
 
 
 
 
 What will be expected of you in this role?
 
 
 
 
 
 
 
 
 <ul>
 <li>
 You will analyze data to strategize profit growth opportunities for the responsible category.
 </li>
 <li>
 You will ensure that the right and appropriate product is directed to the stores by making season-based product selections for the collections.
 </li>
 <li>
 You will prepare regular reports of your sales performance on a category basis.
 </li>
 <li>
 You will analyze customer needs by following trends.
 </li>
 <li>
 You will regularly analyze competitors and trends and report them.
 </li>
 </ul>
 
 
 
 
 
 Why you?
 
 
 
 
 
 <ul>
 <li>
 If you graduated from the department of Engineering and Economics and Administrative Sciences,
 </li>
 <li>
 If you have a minimum of 3 years of experience in the category,
 </li>
 <li>
 Statistical data collection, planning, reporting analysis and reporting
 </li>
 <li>
 If you follow retail and fashion trends closely,
 </li>
 <li>
 If your communication is strong,
 </li>
 <li>
 Intensive reporting and business follow-up,
 </li>
 <li>
 If you can think analytically, be solution-oriented and proactive
 </li>
 <li>
 If you can use MS Office programs at a good level,
 </li>
 <li>
 If you have good command of English language,
 </li>
 </ul>
 
 
 
 
 you might be the team member we are looking for!
 
 
 
 
 
 We can&rsquo;t wait to meet unique, creative thinking, productive and innovative candidates, who match Mavi&rsquo;s brand spirit and closely follow fashion and global trends.
 
 
 
 
 
 
 *Driven by our &ldquo;All Blue. All Better. For All.&rdquo; strategy and empowered by our people-centric Mavi culture, we create a work environment where human rights are respected and diversity and differences are embraced. We promote gender equality and commit to equal opportunity in all our recruitment processes. In line with our Diversity and Inclusion Policy, we select and recruit employees based on their professional competencies and qualifications, regardless of their age, gender, sexual orientation, race, skin color, language, religious belief, spiritual and political ideology, ethnicity, economic status and health condition, disability, physical appearance, lifestyle and what they wear and support them in unlocking their potential.
 
 
 
 
</div>

Category Associate

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555 customer service associate jobs IN Istanbul

Customer Service Associate

Customer Service Associate

Customer Experience Associate Specialist

Senior Lawyer

Senior Attorney

Associate/Senior Associate (Banking, Finance & Capital Markets)

Category Associate