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crm - müşteri hizmetleri asistanı Jobs in Istanbul

crm - müşteri hizmetleri asistanı

customer service associate

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint
 </li>
 <li>
 Good Communication Skills in both Turkish and basic communication in English
 </li>
 </ul>
</div>

Customer Service Associate

A.P. Moller - Maersk

<div>
 Acts as the owner of the job file and has responsibility for creating
 
 
 and updating of shipping documents and Customer Invoices in the system.
 
 
 Customer Experience LL Operations Associate
 
 
 <ul>
 <li>
 Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.
 </li>
 <li>
 Owns all SCM Operations activities under file management for the customers under purview.
 
 
 </li>
 </ul>
 Key Activities include:
 
 
 <ul>
 <li>
 All file management activities post booking.
 </li>
 <li>
 Documentation.
 </li>
 <li>
 System Updates.
 </li>
 <li>
 Operational finance.
 </li>
 <li>
 Proactive communication with customer service in case of exceptions.
 </li>
 <li>
 Supporting Customer Service in customer query resolution and exception handling.
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience LL Operations Associate

Hilton

<div>Spa Receptionist
A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
What will I be doing?
This position reports to the SPA Director.
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist guests and clients in an appropriate and timely manner</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Adhere to cash handling procedures</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team</li>
<li>Up-sell with latest departmental incentives</li>
<li>Report accidents, maintenance issues, or other incidents</li>
<li>Ensure compliance with all health and safety regulations</li>
</ul>What are we looking for?
A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Committed to delivering a high level of customer service</li>
</ul>What&rsquo;s in it for me?
<ul><li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meals</li>
<li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Receptionist

MODA KENTSEL YATAŞ

<ul><li>En az lise mezunu, tercihen &uuml;niversite mezunu</li><li>Ma&#287;azac&#305;l&#305;k ve/veya sat&#305;&#351; tecr&uuml;besi bulunan</li><li>&#304;nsan ili&#351;kileri kuvvetli, tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n</li><li>M&uuml;&#351;teri memnuniyetini sa&#287;layabilecek</li><li>Prezentabl, diksiyonu d&uuml;zg&uuml;n</li><li>Enerjisi y&uuml;ksek</li><li>Ma&#287;azac&#305;l&#305;k &ccedil;al&#305;&#351;ma saatlerine uyabilecek</li><li>Erkek adaylar i&ccedil;in askerlik hizmetini tamamlam&#305;&#351;</li></ul>*<ul><li>Ma&#287;aza i&ccedil;inde marka imaj&#305;n&#305; en iyi &#351;ekilde temsil etmek.</li><li>M&uuml;&#351;teri ihtiya&ccedil;lar&#305;n&#305; anlayarak memnuniyet odakl&#305; hizmet sunmak.</li><li>Ma&#287;aza genel sat&#305;&#351; hedeflerine katk&#305; sa&#287;lamak.</li><li>Ma&#287;aza d&uuml;zeni ve g&ouml;rsel sunum standartlar&#305;na uygun hareket etmek.</li><li>Reyon d&uuml;zeni, stok kontrol&uuml; ve &uuml;r&uuml;n etiketlerinin do&#287;rulu&#287;unu sa&#287;lamak.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: ayl&#305;k 22.104,00TRY veya &uuml;zeri

SATIŞ DANIŞMANI

Ralph Lauren

<div>Ref#: W167531 
 
Department: Retail 
 
City: Istanbul 
 
State/Province: &#304;stanbul 
 
Location: T&uuml;rkiye 
 
Company Description
<div>Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
 
 
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education &amp; Communication, Employee Groups and Celebration. 
</div> 
 
Position Overview 
TEKL&#304;F&#304;M&#304;Z 

<ul>
<li>Kariyer geli&#351;tirme f&#305;rsatlar&#305;</li>
<li>Rekabet&ccedil;i avantajlar paketi ve &uuml;r&uuml;nlerde indirim</li>
<li>T&uuml;m benli&#287;inizi i&#351;e getirme f&#305;rsat&#305;</li></ul> 
Essential Duties &amp; Responsibilities 
SEN NE YAPACAKSIN 


T&uuml;ketici odakl&#305; bir ekip
<ul>
<li>Sat&#305;&#351;lar&#305; art&#305;rmak i&ccedil;in ola&#287;an&uuml;st&uuml; bir m&uuml;&#351;teri deneyimi sunun</li>
<li>M&uuml;kemmel bir m&uuml;&#351;teri hizmeti sa&#287;lamak i&ccedil;in ekiple tutarl&#305; bir &#351;ekilde ileti&#351;im kurun</li>
<li>Y&ouml;neticilere &uuml;r&uuml;n ve m&uuml;&#351;teri geri bildirimi sa&#287;lamak</li></ul> 


Ralph Lauren Marka El&ccedil;isi
<ul>
<li>Konuksever ve y&uuml;ksek bir deneyim sa&#287;lay&#305;n</li>
<li>Ralph Lauren de&#287;erlerini ve ruhunu somutla&#351;t&#305;r&#305;n</li>
<li>&Ouml;nce m&uuml;&#351;teri k&uuml;lt&uuml;r&uuml; sergileyin</li></ul> 


Operasyonlar
<ul>
<li>Sat&#305;&#351; verimlili&#287;ini art&#305;rmak ve m&uuml;&#351;teri veri taban&#305;n&#305; olu&#351;turmak i&ccedil;in Ralph Lauren ma&#287;aza sistemlerini ve prosed&uuml;rlerini kullan&#305;n</li>
<li>Yerle&#351;ik operasyonel ve ma&#287;aza ticari standartlar&#305;n&#305; s&uuml;rd&uuml;rmek</li>
<li>Ma&#287;aza bak&#305;m&#305;</li></ul> 
Experience, Skills, and Knowledge 
SEN K&#304;MS&#304;N 

<ul>
<li>Enerjik, tutkulu ve sonu&ccedil; odakl&#305; tak&#305;m oyuncusu</li>
<li>H&#305;zl&#305; tempolu bir ortamda deneyim</li>
<li>M&uuml;kemmel ileti&#351;im becerileri</li></ul></div>

Part Time Satış Danışmanlığı -İstanbul Optimum AVM

Regus

<div>
 
 
 Customer Service Office Receptionist
 
 
 
 
 Salary: From 390,000 Turkish Lira per year
 
 
 
 
 
 
 At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too.
 
 
 
 
 
 
 The opportunity
 
 
 
 As a Community Associate, you&rsquo;ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
 
 
 
 
 
 
 A typical day at Regus
 
 
 
 You arrive 15 minutes before your centre opens to make sure everything is ready and check there&rsquo;s nothing the cleaners have missed.
 
 
 Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room&hellip; and can you help her set up the projector and take an order for drinks?
 
 
 The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that&rsquo;s lunch.
 
 
 Early afternoon, you sit down with the Community Manager to discuss the organisation of next week&rsquo;s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
 
 
 The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything&rsquo;s nice and tidy, it&rsquo;s time to head home.
 
 
 
 
 
 
 About You
 
 
 
 We&rsquo;re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
 
 <ul>
 <li>
 A good communicator, with the ability to build strong professional relationships and empathise with people&rsquo;s needs
 </li>
 <li>
 Happy taking ownership of problems and finding ways to solve them
 </li>
 <li>
 Positive, enthusiastic and able to adapt to fast-changing situations
 </li>
 <li>
 Confident using MS Office and other basic IT packages
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
 <ul>
 <li>
 A bright and inspiring work environment
 </li>
 <li>
 Training and development opportunities
 </li>
 </ul>
</div>

Receptionist

MiChi Consulting

<div>
 
 Our client, a leading company in
 
 frozen cakes and pastry products
 
 , is seeking a dynamic
 
 Key Account Executive / Business Development Associate
 
 to work directly with the company owner. This role is designed for a motivated young professional who will
 
 learn all aspects of the business
 
 &mdash;from sales and customer management to strategy and operations&mdash;while preparing to take on future leadership responsibilities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Work closely with the founder to support daily commercial and strategic activities
 </li>
 <li>
 Manage and strengthen relationships with existing customers (discounters, local retail chains, Horeca)
 </li>
 <li>
 Contribute to new customer acquisition efforts and support market expansion
 </li>
 <li>
 Assist in profitability analysis, pricing, and cost management
 </li>
 <li>
 Prepare regular sales and performance reports, providing actionable insights
 </li>
 <li>
 Monitor market trends and contribute to strategic decision-making
 </li>
 <li>
 Participate in product development, customer-specific projects, and R&amp;D initiatives
 </li>
 <li>
 Coordinate and oversee the management of corporate social media accounts through external agencies
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 2&ndash;3 years of professional experience (preferably in FMCG, food, or related industries)
 </li>
 <li>
 Strong command of
 
 English
 
 (both written and spoken)
 </li>
 <li>
 Proficiency in
 
 MS Office applications
 
 (Excel, PowerPoint in particular)
 </li>
 <li>
 Analytical mindset with solid skills in reporting, calculations, and problem solving
 </li>
 <li>
 Strong communication, negotiation, and presentation abilities
 </li>
 <li>
 Valid driving license
 </li>
 </ul>
 
 
</div>

Key Account Executive

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