customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

sales manager

customer service professional Jobs in Istanbul

customer service professional

customer success manager Jobs in Istanbul

customer success manager

customer services manager

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Customer Services Manager

Doğuş Teknoloji

<div>
 <p>
  <strong>
   Are you ready to &ldquo;Build the Future&rdquo; with us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We were established in 2012 to enlighten our customers&rsquo; path with the excitement of creating value in the technology world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As we continue our way as an R&amp;D center since 2017, we continue to be one of the new companies that value people, pursue new technologies with passion, and break grounds in the IT sector with our agile and reliable working culture, and we are looking for a
  <strong>
   <em>
    "
   </em>
   Customer Contract Management Lead / Manager
   <em>
    "
   </em>
  </strong>
  <em>
  </em>
  to join our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   DESIRED SKILLS AND EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   Graduated from law or a related department,
  </li>
  <li>
   10-15 years of experience,
  </li>
  <li>
   Good command of English, both oral and in writing, to be able to manage contract management and contract negotiation, indemnity claims and penal clause implementation processes throughout the contract life cycle,
  </li>
  <li>
   Mastering MS Office applications, Word, Excel, Power Point and able to use advanced reporting tools preferably PowerBI.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   To manage strategic contract management processes from end to end,
  </li>
  <li>
   To be able to follow contracts with customers, global/local IT companies regarding sales of hardwares, softwares, licenses and services/managed services,
  </li>
  <li>
   To negotiate the contracts with clients working in close cooperation with sales, legal, revenue control departments and other related internal customers,
  </li>
  <li>
   To Track technology sector, calculate risk and take necessary precautions and prioritize the needs of internal customers,
  </li>
  <li>
   For the contracts to be renewed, to ensure that the contracts are reviewed and analyzed, and revisions are made where deemed necessary,
  </li>
  <li>
   To manage disputes and claim management with customers vendors / partners through contract lifecycles,
  </li>
  <li>
   To Follow the approval processes of all documents, contracts, invoices and orders according to the company procedures and legal requirements and to be
  </li>
  <li>
   responsible for the archiving process following.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   &Ouml;zge&ccedil;mi&scedil;iniz &uuml;zerinden payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) kapsam&inodot;nda korunmakta ve i&scedil;lenmektedir. Bu kapsamda &ouml;zge&ccedil;mi&scedil;inizin 2 y&inodot;l s&uuml;reyle veri taban&inodot;m&inodot;zda kay&inodot;tl&inodot; kalaca&gbreve;&inodot;n&inodot; belirtmek isteriz.
  </em>
 </p>
</div>


Customer Contract Management Lead / Manager

Rubikpara

<div>
 <p>
  <strong>
   Biz kimiz?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Rubikpara, 2020 y&inodot;l&inodot;nda kurulan ve Merkez Bankas&inodot;&rsquo;na ba&gbreve;l&inodot; 6493 Say&inodot;l&inodot; Elektronik Para ve &Ouml;deme Hizmetleri Kanunu'na tabi bir Elektronik Para Kurulu&scedil;u&rsquo;dur. Bireysel kullan&inodot;c&inodot;lara yurtd&inodot;&scedil;&inodot; para transferine kadar geni&scedil; yelpazede dijital c&uuml;zdan ve &ouml;n &ouml;demeli kart hizmetlerini sunan Rubikpara, ayn&inodot; zamanda kobilere &ouml;zel teknoloji &ccedil;&ouml;z&uuml;mlerini de Sanal Pos, Mobil Pos, Fiziki Pos ve B2B &uuml;r&uuml;nleriyle birle&scedil;tirerek h&inodot;zl&inodot;, g&uuml;venli ve kullan&inodot;c&inodot; dostu aray&uuml;zleri ile finansal deneyimleri kolayla&scedil;t&inodot;rmaktad&inodot;r.
 </p>
 <p>
  Rubikpara olarak b&uuml;y&uuml;yen ekibimize
  <strong>
   Kilit M&uuml;&scedil;teri Y&ouml;neticisi
  </strong>
  ar&inodot;yoruz!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Senden neler bekliyoruz?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun,
  </li>
  <li>
   Benzer pozisyonda en az 5 y&inodot;l deneyim sahibi,
  </li>
  <li>
   B&uuml;y&uuml;k projeler kazanma motivasyonuna sahip,
  </li>
  <li>
   Geni&scedil; bir i&scedil; a&gbreve;&inodot; (network) bulunan ve bunu i&scedil; f&inodot;rsat&inodot;na d&ouml;n&uuml;&scedil;t&uuml;rebilen,
  </li>
  <li>
   &Ouml;deme sistemleri konusunda bilgi sahibi (tercih sebebi),
  </li>
  <li>
   Teknolojiye hakim, m&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; anlay&inodot;p do&gbreve;ru &uuml;r&uuml;n ve &ccedil;&ouml;z&uuml;mleri konumland&inodot;rabilen,
  </li>
  <li>
   Sorumlu olunan sekt&ouml;rlerde g&uuml;&ccedil;l&uuml; sekt&ouml;r ve &scedil;irket bilgisine sahip,
  </li>
  <li>
   Teklif, s&ouml;zle&scedil;me vb. konularda temel hukuki ve s&ouml;zle&scedil;me bilgisi bulunan,
  </li>
  <li>
   M&uuml;&scedil;teri odakl&inodot;, g&uuml;&ccedil;l&uuml; ileti&scedil;im ve planlama becerilerine sahip,
  </li>
  <li>
   Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, stresle ba&scedil;a &ccedil;&inodot;kabilen,
  </li>
  <li>
   Diksiyonu d&uuml;zg&uuml;n, yaz&inodot;l&inodot; ve s&ouml;zl&uuml; ileti&scedil;im becerileri g&uuml;&ccedil;l&uuml;,
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Aram&inodot;za kat&inodot;ld&inodot;&gbreve;&inodot;nda neler yapacaks&inodot;n?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Sat&inodot;&scedil; ekibini motive etmek ve y&uuml;ksek performans g&ouml;stermelerini sa&gbreve;lamak,
  </li>
  <li>
   &Scedil;irket sat&inodot;&scedil; hedeflerine ula&scedil;mak i&ccedil;in stratejik sat&inodot;&scedil; faaliyetlerini y&uuml;r&uuml;tmek,
  </li>
  <li>
   Kendi sat&inodot;&scedil; hedeflerini belirleyerek gerekli aksiyon planlar&inodot;n&inodot; olu&scedil;turmak,
  </li>
  <li>
   Sorumlu olunan sekt&ouml;rler i&ccedil;in i&scedil; planlar&inodot; haz&inodot;rlamak ve h&inodot;zl&inodot; aksiyon almak,
  </li>
  <li>
   Mevcut m&uuml;&scedil;teri portf&ouml;y&uuml;n&uuml; &scedil;irkete kazand&inodot;rmak ve geli&scedil;tirmek,
  </li>
  <li>
   Sat&inodot;&scedil; f&inodot;rsat havuzu (pipeline) olu&scedil;turmak ve k&inodot;sa s&uuml;rede sonu&ccedil; elde etmek,
  </li>
  <li>
   &Idot;&scedil; ortaklar&inodot;yla g&uuml;&ccedil;l&uuml; ileti&scedil;im kurarak i&scedil; geli&scedil;tirme faaliyetleri y&uuml;r&uuml;tmek ve projeler kazanmak,
  </li>
  <li>
   Yeni kilit m&uuml;&scedil;teriler (Key Accounts) bulmak ve &scedil;irket ad&inodot;na anla&scedil;malar yapmak,
  </li>
  <li>
   M&uuml;&scedil;teri s&uuml;re&ccedil;lerini verimli &scedil;ekilde y&ouml;netmek,
  </li>
  <li>
   M&uuml;&scedil;teri memnuniyetini ve kurum imaj&inodot;n&inodot; g&uuml;&ccedil;lendirmek i&ccedil;in katk&inodot; sa&gbreve;lamak,
  </li>
  <li>
   &Scedil;irket ile m&uuml;&scedil;teri aras&inodot;nda etkin ileti&scedil;im ve koordinasyonu sa&gbreve;lamak,
  </li>
  <li>
   Teklif ve s&ouml;zle&scedil;meleri m&uuml;&scedil;teri taleplerine uygun, hatas&inodot;z ve zaman&inodot;nda haz&inodot;rlamak,
  </li>
  <li>
   S&ouml;zle&scedil;melerin hukuka uygunlu&gbreve;u i&ccedil;in hukuk departman&inodot; ile koordinasyon sa&gbreve;lamak,
  </li>
  <li>
   Sat&inodot;&scedil; faaliyetlerini d&uuml;zenli olarak raporlamas&inodot;.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ne sunuyoruz?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  T&uuml;rkiye'nin &ouml;nde gelen finansal teknoloji &scedil;irketlerinden Rubikpara, &ccedil;al&inodot;&scedil;anlar&inodot;n&inodot; en de&gbreve;erli varl&inodot;&gbreve;&inodot; olarak kabul ediyor ve onlara s&uuml;rekli geli&scedil;im f&inodot;rsatlar&inodot; sunarak keyifli ve &uuml;retken bir &ccedil;al&inodot;&scedil;ma ortam&inodot; sa&gbreve;lamay&inodot; hedefliyor. Bu do&gbreve;rultuda hayata ge&ccedil;irdi&gbreve;imiz g&uuml;&ccedil;l&uuml; i&scedil;veren markam&inodot;z #RubikUP ile &ccedil;al&inodot;&scedil;an refah&inodot;n&inodot; art&inodot;rmay&inodot; ama&ccedil;l&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Yeni Nesil &Ccedil;al&inodot;&scedil;ma Modelleri
  </strong>
  : &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n i&scedil; ve ya&scedil;am dengesini korumalar&inodot; i&ccedil;in esnek &ccedil;al&inodot;&scedil;ma modelleri sunuyoruz. &Idot;htiya&ccedil;lara g&ouml;re &ccedil;al&inodot;&scedil;ma saatlerini ayarlama imk&acirc;n&inodot; sa&gbreve;l&inodot;yor ve mobil &ccedil;al&inodot;&scedil;ma se&ccedil;enekleri sunuyoruz. Ayr&inodot;ca, g&uuml;nl&uuml;k taze meyve ve haftal&inodot;k kahvalt&inodot; ikramlar&inodot; ile ofis i&ccedil;i sosyal etkile&scedil;imi art&inodot;r&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Kariyer Geli&scedil;imi:
  </strong>
  &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyellerini en &uuml;st seviyeye &ccedil;&inodot;karmalar&inodot; i&ccedil;in s&uuml;rekli e&gbreve;itim ve geli&scedil;im f&inodot;rsatlar&inodot; sunuyoruz. Mentor programlar&inodot;m&inodot;z ve liderlik ilkelerimiz ile onlar&inodot;n yan&inodot;nda oluyoruz. Rubikpara Akademi e&gbreve;itim platformu sayesinde s&uuml;rekli &ouml;&gbreve;renmeye te&scedil;vik ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ayr&inodot;cal&inodot;kl&inodot; Yan Haklar:
  </strong>
  Tamamlay&inodot;c&inodot; sa&gbreve;l&inodot;k sigortas&inodot;ndan yemek kart&inodot;na, diyetisyen ve psikolojik dan&inodot;&scedil;manl&inodot;k hizmetlerinden bir di&gbreve;er i&scedil;tirak &scedil;irketimiz olan NEW INN dairelerinde &uuml;cretsiz konaklama imkanlar&inodot;na kadar geni&scedil; bir yan haklar paketi sunuyoruz. Kre&scedil; yard&inodot;m&inodot; ile anne &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;za destek oluyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Ouml;zel Anlar:
  </strong>
  &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n &ouml;zel g&uuml;nlerinde yanlar&inodot;nday&inodot;z. Do&gbreve;um izni, babal&inodot;k izni, evlilik izinlerini ek izinlerle art&inodot;r&inodot;yor, okulun ilk g&uuml;n&uuml; ve karne g&uuml;n&uuml; izni ile sevdiklerinin yan&inodot;nda daha uzun s&uuml;re olmalar&inodot;n&inodot; sa&gbreve;l&inodot;yoruz. Do&gbreve;um g&uuml;n&uuml;, ta&scedil;&inodot;nma gibi izinlerle onlar&inodot;n &ouml;zel anlar&inodot;na e&scedil;lik ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Ouml;d&uuml;llendirme ve Takdir:
  </strong>
  Ba&scedil;ar&inodot;y&inodot; &ouml;d&uuml;llendiren bir k&uuml;lt&uuml;re sahibiz. &Uuml;st&uuml;n performans ve ba&gbreve;l&inodot;l&inodot;k sergileyen &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot; &ccedil;e&scedil;itli prim ve &ouml;d&uuml;llerle destekliyoruz. &Scedil;irket performans&inodot;na paralel g&ouml;lge pay opsiyonlar&inodot; ile ba&scedil;ar&inodot;y&inodot; payla&scedil;&inodot;yoruz.
 </p>
 <p>
  Rubikpara ailesi olarak, birlikte b&uuml;y&uuml;yor ve geli&scedil;iyoruz. &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n de&gbreve;erini bilerek, onlar&inodot; desteklemeye ve yanlar&inodot;nda olmaya devam edece&gbreve;iz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   #RubikUP #stepUPfuture
  </strong>
 </p>
 <p>
 </p>
</div>


Kilit Müşteri Yöneticisi

Eaton

<div><div>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.</div><div>
</div><div>
Our EMEA Business Service Center (BSC) in Budapest is Eaton&rsquo;s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.</div><div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do:</b></h2>
</div><div><p>
We seek a<b> Customer Support Manager </b>(&quot;cluster&quot; of Sales Zones) to coordinate the order to invoice and claim management services for a group of country sales organizations combined into a &quot;cluster&quot; of Sales Zones. It includes: providing to external customers interactions with Eaton in a &quot;easy way of doing business&quot; via calls, digital channels /or systems integration (EDI, Order Center, Configurations and Quotes), alining work and SLAs with respective Country Sales Organizations (CSOs) and Zones to accomplish partnership programs expectations in flow and project businesses; managing different teams of Customer Support Representatives (CSR) within the scope of the &quot;cluster&quot; supporting different customer types of flow, project businesses and strategic accounts across multiple product lines to meet objectives of Eaton EMEA Electrical Sales. The <b>Customer Support Manager</b> ensures deployment of EMEA starndard processes and practices, further develops the service levels to our customers in line with the company goals and aligns synergies with Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions.</p><ul><li>Full coordination of customer support services from order to delivery and billing, including a specific type of customer either flow /or project businesses, which can include multiple product lines and respective sequencing of orders to fulfill external customer project</li><li>Manages a variety of pre-sales or post-sales services coordinating a medium-size team of Customer Support Representatives within busines scope (flow or project business)</li><li>Responsible for leading the development of the Customer Support Representatives and Customer Support Supervisors in different roles (observe, guide and support performance, enable the develop of the team members by coaching and training activities, conduct the performance evaluation, regular discussions at minimum quarterly)</li><li>Manages development and monitoring of KPI&rsquo;s (SLAs, FPY, Backlogs, NPS, etc.) related the business performance metrics, areas for improvement and allocation of resources</li><li>Drives the deployment of standard processes and procedures to ensure consistent sales support, EQMS compliance and customer satisfaction</li><li>Responsible for continuous improvement of data &amp; processes by applying Problem Solving for detail understanding of the root-causes of quality defects</li><li>Manages all external customer backlog changes and business dynamics such as preparation to support price increases, sales volumes up &amp; downs, specific product situations (quality issues, logistic changes, etc.)</li><li>Applies CIF tools to coordinate his/her CSR team(s) and supports other CI and Training activities to ensure business continuity and manning strategy</li><li>Coordinates a close cooperation with other departments connected to pre-sales and post-sales steps such as import/export, supply chain and master data management, eventually multiple product lines; ongoing communication about weekly performance to respective CSOs and Sales Account Mgrs. in scope</li><li>Collaborates with Customer Experience Leadership towards future strategy and synergies across other &quot;&quot;clusters&quot;&quot; of Sales Zones Customer Support, Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions, and also with Technical Support, Quotations ans Services when appropriate</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li><li>
5+ years of experience in managing customer support teams</li><li>
Experience in managing hybrid teams (onsite and remote) is a big plus
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:</b></h2>
</div><div><ul><li>Strong English communication skills</li><li>
Any additional European language is a big plus: critical for alignment with Sales Zones in the EMEA region</li><li>
Good practical knowledge on ERP - SAP/Oracle; e-Commerce; CIF (Continuous Improvement Framework); Case Mgmt.; new tools in future also includes CPQ; Salesforce; EQMS compliance</li><li>
Understanding of Health &amp; Safety rules</li><li>
Outstanding negotiation and interpersonal skills</li><li>
Ability to build and maintain positive customer relationships</li><li>
Drive for results</li><li>
Demonstrated ability to take ownership of an assignment and customer satisfaction</li><li>
Strong people management skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)</li><li>
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing</li><li>
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance</li><li>
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching</li><li>
Dog-Friendly: Bring your furry friend to work in our dog-friendly office</li><li>
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience</li><li>
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed</li><li>
Social Responsibility: Join a socially responsible organization committed to making a positive impact</li><li>
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Customer Support Manager (Emerging Zone)

Sanction Scanner

<div>
 <strong>
  Join Sanction Scanner as an Sales Manager!
  <br/>
  <br/>
 </strong>
 At
 <strong>
  Sanction Scanner
 </strong>
 - 2x Deloitte EMEA Winner &amp; 3x Deloitte Fast 50 Winner - we help financial institutions in 70+ countries fight financial crime with our compliance solutions. We're now looking for a
 <strong>
  customer-focused Sales Manager
 </strong>
 to drive client growth, ensure renewals, and maximize long-term partnerships.
 <br/>
 <br/>
 <strong>
  🌟 Why You'll Love Working with Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Impact: Work closely with leading banks, fintechs, and financial institutions, helping them achieve compliance excellence.
  </li>
  <li>
   Growth &amp; Retention Role: Drive renewals, upsells, and cross-sells to expand our footprint within existing accounts.
  </li>
  <li>
   Collaborative Culture: Partner with sales, product, and customer success to deliver maximum client value.
  </li>
  <li>
   International Reach: Manage relationships across diverse regions and industries
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📋 What You'll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Client Relationship Management: Serve as the trusted advisor for assigned accounts, building and maintaining long-term relationships.
  </li>
  <li>
   Renewal Ownership: Proactively manage contract renewals, ensuring customer satisfaction and retention.
  </li>
  <li>
   Upsell &amp; Cross-Sell: Identify opportunities to expand product adoption (e.g., ongoing monitoring, adverse media, case management).
  </li>
  <li>
   Strategic Account Planning: Develop tailored growth plans aligned with clients' business objectives and industry needs.
  </li>
  <li>
   Customer Advocacy: Represent client feedback internally, influencing product roadmap and support priorities.
  </li>
  <li>
   Pipeline &amp; Forecasting: Track renewals, upsell opportunities, and revenue forecasts in CRM (HubSpot).
  </li>
  <li>
   Collaboration: Work closely with Customer Success Managers to deliver value and seamless onboarding
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  🎓 What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: Minimum 2+ years in B2B SaaS account management, ideally within enterprise/financial services.
  </li>
  <li>
   Proven Success: Track record in renewals and expansions with measurable impact.
  </li>
  <li>
   Relationship Builder: Skilled in trust-based stakeholder engagement, including senior executives.
  </li>
  <li>
   Language Skills: Excellent written and spoken English; additional languages are a plus.
  </li>
  <li>
   Analytical Mindset: Ability to connect client ROI with product adoption.
  </li>
  <li>
   CRM Proficiency: Experience with HubSpot or similar platforms
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Compensation Package - NET salary with performance-based bonus tied to renewals/upsells.
  </li>
  <li>
   Meal compensation for a nutritious lunch.
  </li>
  <li>
   Comprehensive health benefits.
  </li>
  <li>
   Recognition &amp; Reward Culture - your impact on growth will be celebrated.
  </li>
  <li>
   Training &amp; development budget.
  </li>
  <li>
   Digital membership support.
  </li>
  <li>
   Flexible dress code &amp; international work environment.
  </li>
  <li>
   Work with a talented, award-winning team shaping the future of RegTech
   <br/>
   <br/>
  </li>
 </ul>
 We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.
</div>


Sales Manager

BEOX

<div>
 <p>
  <strong>
   BEOX
  </strong>
  , established in 2004, has grown into a dynamic leader in the telecommunications industry, specializing in innovative Voice and SMS services. As we continue to expand, we are seeking a Sales Account Manager who embodies our long-standing commitment to excellence. This role is an exceptional opportunity for individuals who are passionate about sales, excel in relationship building, and are eager to drive growth in the tech sector. With a proven track record since 2004,
  <strong>
   BEOX
  </strong>
  invites you to join our journey and play a pivotal role in advancing our mission to reshape the communications landscape.
 </p>
 <p>
  The ideal candidate will lead the account development and penetration strategy for assigned customers or regions. They should be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients.
 </p>
 <p>
  We are looking for a candidate enthusiastic about sales and account management. We are offering a position which can handle A2P SMS and Wholesale Voice, intended for self-motivated and result-oriented Sales Account Manager in ATASEHIR ISTANBUL OFFICE.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business Administration / Mathematics / Engineering or equivalent,
  </li>
  <li>
   Must have good communication (written/verbal), strong negotiation and commercial skills,
  </li>
  <li>
   Strong analytical skills and able to collate and interpret data from various sources,
  </li>
  <li>
   Must be available for international business trips,
  </li>
  <li>
   Proficiency in MS office, advance MS Excel skills are required,
  </li>
  <li>
   Excellent command in English is a must,
  </li>
  <li>
   Energetic, self determined and self motivated,
  </li>
  <li>
   Experience in telecommunications is plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Develop strategic relationships with international carriers and telecom operators,
  </li>
  <li>
   Responsible for improvement of customer relationship and targeting sales to respective market,
  </li>
  <li>
   Establish strong networking with the professionals in the sector,
  </li>
  <li>
   Maintain good relations with key accounts,
  </li>
  <li>
   Achieve business targets in terms of scaling up revenue,
  </li>
  <li>
   Support the customer service for trouble shooting in coordination with technical department.
  </li>
 </ul>
</div>


Sales Account Manager

Bsk Havalandirma Sanayi A.Ş.

<div>
 <p>
  BSK HVAC is a leading provider of heating, ventilation, and air conditioning solutions, dedicated to delivering exceptional service and innovative products to our clients. With a strong commitment to customer satisfaction and a focus on energy efficiency, we help businesses and homeowners achieve optimal indoor comfort. We are looking for a dynamic and results-driven Account Manager to join our team and help us continue to grow and succeed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Sales Engineer&nbsp;at BSK HVAC will be responsible for managing and nurturing relationships with our key clients. The ideal candidate will have a strong background in sales, customer service, and account management within the HVAC industry. They will be the primary point of contact for clients, ensuring their needs are met, and identifying opportunities for upselling and cross-selling. The Sales Engineer will work closely with internal teams to deliver solutions that meet client objectives and drive revenue growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
  </li>
  <li>
   Proven experience as an Account Manager, Sales Representative, or similar role within the HVAC industry.
  </li>
  <li>
   Strong understanding of HVAC products, services, and market dynamics.
  </li>
  <li>
   Excellent communication, negotiation, and interpersonal skills.
  </li>
  <li>
   Ability to manage multiple accounts and projects simultaneously.
  </li>
  <li>
   Proficient in CRM software and Microsoft Office Suite.
  </li>
  <li>
   Strong problem-solving skills and a proactive approach to client management.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
 </ul>
 <li>
  <br/>
 </li>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Experience with HVAC-specific software/tools.
  </li>
  <li>
   Knowledge of energy efficiency standards and regulations.
  </li>
  <li>
   Track record of meeting or exceeding sales targets.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Satış Mühendisi

Explore 980+ Customer services manager in Istanbul this November. Find roles across top companies and apply now to boost your career.