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customer success specialist Jobs in Istanbul

customer success specialist

customer service associate Jobs in Istanbul

customer service associate

customer services manager

Stryker

<div><div><div><div><div>ISTANBUL, ISTANBUL, 34810, TR
</div><div>Job details
<div><div><div>Work flexibility: Hybrid</div>
<div>Req ID: R536849
</div><div>Employee type: Full Time
</div><div>Job category: Customer Services
</div><div>Travel: 10%
</div><div>Relocation: No
</div></div></div><div><div>
</div></div><div></div><div>Related content
</div></div></div></div><div></div><div><div><div>Why join Stryker?</div>
<div><div>Looking for a place that values your unique talents? Discover Stryker's award-winning culture. 
 
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.
</div><div>Job description</div>
<div><div><div>The Job's Mission</div><div>
To manage the Customer Care area within the Customer Logistics Function in Turkiye (including Customer Care for Joint Replacement, Trauma, NV, Sports Med, Medical, NSE, Surgical and Endoscopy and ProCare Customer Services and all other orders for disposable products). This encompasses the entire operational process related to the specific area, ensuring a &ldquo;Best in Class&rdquo; organization is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimize inventory.</div><div></div><div>
What You Will Do</div><ul><li>
Support the Customer Logistics strategy for Turkiye. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.</li><li>
Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.</li><li>
Manage the day to day operational relationship with our key customers.</li><li>
Manage your team ensuring that the best talent is sourced, developed, managed and engaged leading to a highly motivated team environment that meets and exceeds business expectations.</li><li>
Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.</li><li>
Implement &amp; maintain a culture of continuous improvement of service provided to our customers.</li><li>
Build and maintain relationships with other Enabling Functions such as Finance, RAQA, Sales, while driving leverage opportunities across the areas.</li><li>
Ensure all Compliance, SOX, FCPA and Quality policies are implemented and applied in your area and robust procedures, work instructions, trainings are in place.</li></ul><div></div><div>
What You Need</div><ul><li>
B.S. Degree in a relevant field.</li><li>
Advanced English skills.</li><li>
Experience in operations or logistics including a customer facing role.</li><li>
Experience in people and project management.</li><li>
Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.</li><li>
Ability to work on their own initiative, prioritizing and organizing workload.</li></ul></div></div>
<div>Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div></div></div></div></div></div>

Associate Customer Service Manager - Operations

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

Slayz

<div>
 
 
 Customer Support Manager
 
 
 
 📍 Location: Hybrid (4 Days in Office, 1 Day Remote)
 
 
 ⏳ Job Type: Full Time
 
 
 
 
 
 🍋
 
 About Slayz
 
 
 
 Slayz is a new kind of FinTech. We are here to make money better.
 
 
 We are building Turkey&rsquo;s most intuitive, engaging, and fun financial app. It is a platform that helps people make smarter decisions, feel confident with money, and stay engaged every step of the way. With FinTech roots and a bold vision, Slayz blends clarity with creativity to reshape how finance is experienced.
 
 
 
 
 
 🙌
 
 What You&rsquo;ll Do?
 
 
 
 &bull; Lead and grow the Customer Support team to deliver world-class service.
 
 
 &bull; Define processes and metrics to ensure fast, empathetic, and effective support.
 
 
 &bull; Oversee inquiries across E-Mail, In-App Chat, and Social Media.
 
 
 &bull; Collaborate with product, compliance, and operations to solve systemic issues.
 
 
 &bull; Train and mentor team members to embody the Slayz support culture.
 
 
 &bull; Build and optimize the FAQ and Help Center to reduce friction for users.
 
 
 
 
 
 🧠
 
 Who You Are?
 
 
 
 &bull; Strong leadership skills with experience managing support teams.
 
 
 &bull; Great communication skills in both Turkish and English.
 
 
 &bull; Data-driven mindset &mdash; you track response times, satisfaction scores, and ticket trends.
 
 
 &bull; Familiar with customer support tools like Zoho Desk.
 
 
 &bull; Proactive problem-solver who thrives in a fast-paced environment.
 
 
 
 
 
 ✨
 
 Bonus Points
 
 
 
 &bull; Previous management experience at a startup or FinTech.
 
 
 &bull; Knows the basics of investing and financial products.
 
 
 &bull; Has a track record of scaling support teams and processes.
 
 
 &bull; Experience using AI tools to improve efficiency and team performance.
 
 
 &bull; Walk into the interview with the Slayz App already downloaded and explored.
 
 
 
 
 
 🚀
 
 Why Join Slayz?
 
 
 
 &bull; Be part of a fast growing FinTech building something ambitious.
 
 
 &bull; Hybrid work environment: 4 Days in Office, 1 Day Remote.
 
 
 &bull; Help shape the financial literacy of a new generation.
 
 
 &bull; Real impact, fast decisions, and no corporate noise.
 
 
 &bull; Our office is in Akmerkez Etiler. Seriously, it is in an iconic spot.
 
 
 &bull; We provide transportation and meal support.
 
 
 &bull; You will get a MacBook and a full monitor setup.
 
 
 &bull; Gaming area with the best PS5 screen experience you have ever seen.
 
 
 
 
 
 
 Ready to lead the future of support in finance? Apply now and join us at Slayz. 🍋
 
 
</div>

Customer Support Manager

BSH Ev Aletleri Türkiye

<div>
 
 You think it is time for something different? Then you are at the right place ! You will be working in an exciting, international environment where you can directly contribute to the success of our Regional Customer Service organization and company&rsquo;s success. Expect exciting projects and versatile tasks, such as
 
 
 
 
 
 / Support the preparation and implementation of Customer Service Marketing strategies and the regional roadmap
 
 
 / Plan, execute, and adapt online and offline marketing campaigns in line with the strategy to increase service product sales
 
 
 / Develop and implement creative marketing ideas to increase visibility and profitability of our service offerings
 
 
 / Manage Customer Service Corporate Identity (CI) and Corporate Design (CD) projects across the region
 
 
 / Coordinate website content and social media communications to ensure a consistent, relevant, and engaging presence across digital channels
 
 
 / Lead service marketing communication operations in the region: localize global content, implement campaigns, and drive knowledge transfer
 
 
 
 
 
 
 Your Profile
 
 
 
 / Bachelor&rsquo;s degree in Marketing, Business Administration, Engineering, or a relevant field
 
 
 / Proficient in English and Russian (both written and spoken)
 
 
 / 3&ndash;4 years of hands-on marketing experience (including campaign management, digital tools, market research, and content creation)
 
 
 / Strong communication, negotiation, and stakeholder management skills
 
 
 / Creative thinker with a proactive and collaborative approach
 
 
 / Passionate about marketing and customer service, with an entrepreneurial mindset
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
</div>

Customer Service Marketing Communication Executive

TAMİ

<div>
 
 Sen de yeteneklerinle parlayabilece&gbreve;in, teknolojide &ouml;nc&uuml; ve &ccedil;a&gbreve;&inodot;n olanaklar&inodot;n&inodot; herkese sunmay&inodot; hedefleyen bir ekibin par&ccedil;as&inodot; olmak istersen hemen aram&inodot;za kat&inodot;l!
 
 
 
 
 
 
 TAM&Idot;&rsquo;de seni neler bekliyor?
 
 
 
 
 
 <ul>
 <li>
 Global bir grubun par&ccedil;as&inodot; olma,
 </li>
 <li>
 Garanti BBVA grubunun ortak de&gbreve;erleri etraf&inodot;nda birle&scedil;en en iyi tak&inodot;mla &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;,
 </li>
 <li>
 &Idot;lham veren liderler e&scedil;li&gbreve;inde potansiyelini ger&ccedil;ekle&scedil;tirebilece&gbreve;in destekleyici ve geli&scedil;tirici i&scedil; ortam&inodot;,
 </li>
 <li>
 BBVA grubumuzun lokal ve global kariyer f&inodot;rsatlar&inodot;,
 </li>
 <li>
 Sana &ouml;zel geli&scedil;im plan&inodot; ve bu plan&inodot; destekleyecek s&inodot;n&inodot;rs&inodot;z e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;,
 </li>
 <li>
 Hibrit &ccedil;al&inodot;&scedil;ma modeli,
 </li>
 <li>
 &Idot;Y&Idot; Bak Kendine Wellbeing Program&inodot; ve 20&rsquo;den fazla hobi kul&uuml;b&uuml; ve spor tak&inodot;m&inodot;,
 </li>
 <li>
 Kurumsal g&ouml;n&uuml;ll&uuml;l&uuml;k programlar&inodot;,
 </li>
 <li>
 &Idot;ngilizce ve &Idot;spanyolcan&inodot; geli&scedil;tirebilece&gbreve;in &uuml;cretsiz yabanc&inodot; dil platformu,
 </li>
 <li>
 &Ouml;zel sa&gbreve;l&inodot;k ve hayat sigortas&inodot;,
 </li>
 <li>
 Do&gbreve;um g&uuml;n&uuml; izni ve daha fazlas&inodot; seni bekliyor 😊
 </li>
 </ul>
 
 
 
 
 
 TAM&Idot; ne yapar diye merak ediyorsan;
 
 
 
 TAM&Idot;, m&uuml;&scedil;terilerin &ouml;deme hizmetleri &ccedil;er&ccedil;evesindeki t&uuml;m ihtiya&ccedil;lar&inodot;na y&ouml;nelik t&uuml;m i&scedil;lemlerini rahatl&inodot;kla ve &ccedil;ok kolayca yapabilmesi i&ccedil;in yenilik&ccedil;i, &ccedil;ok y&ouml;nl&uuml; ve gelece&gbreve;i &ouml;ng&ouml;ren &ccedil;&ouml;z&uuml;mler sunmay&inodot; ve &ouml;deme &ccedil;&ouml;z&uuml;mlerini herkes i&ccedil;in kolay ula&scedil;&inodot;labilir hale getirmeyi ama&ccedil;l&inodot;yor.
 
 
 
 
 
 
 Peki TAM&Idot;'de Corporate Customer Management ekibi nelerden sorumludur?
 
 
 
 
 
 
 <ul>
 <li>
 M&uuml;&scedil;terilerin &uuml;ye i&scedil;yeri adetlerini, i&scedil;lem hacimlerinin ve karl&inodot;l&inodot;&gbreve;&inodot;n art&inodot;r&inodot;lmas&inodot; amac&inodot; ile m&uuml;&scedil;teri kazan&inodot;m&inodot; i&ccedil;in gerekli g&ouml;r&uuml;&scedil;meleri yap&inodot;p, m&uuml;&scedil;teri say&inodot;s&inodot;n&inodot; artt&inodot;r&inodot;lmas&inodot;,
 </li>
 <li>
 M&uuml;&scedil;teriler ile ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot; artt&inodot;rmak ve &ccedil;&ouml;z&uuml;m orta&gbreve;&inodot; olabilmek i&ccedil;in ili&scedil;ki y&ouml;netiminin yap&inodot;lmas&inodot;,
 </li>
 <li>
 Kampanya modellemeleri i&ccedil;in raporlamalar&inodot;n yap&inodot;lmas&inodot; ve kampanya uygulamalar&inodot;n&inodot;n takip edilmesi,
 </li>
 <li>
 M&uuml;&scedil;teri al&inodot;&scedil;kanl&inodot;klar&inodot;, davran&inodot;&scedil;lar&inodot; hakk&inodot;nda ara&scedil;t&inodot;rmalar&inodot;n yap&inodot;lmas&inodot;,
 </li>
 <li>
 Garanti BBVA banka &scedil;ubelerinin Tami sanal POS sat&inodot;&scedil; s&uuml;re&ccedil;leri i&ccedil;in d&uuml;zenli olarak bilgilendirilmesi, koordine edilmesi ve destek olunmas&inodot;,
 </li>
 <li>
 M&uuml;&scedil;teri kazan&inodot;m&inodot; ama&ccedil;l&inodot; &uuml;ye i&scedil;yeri ziyaretleri, &uuml;ye i&scedil;yerlerine sunulan hizmetlerin tan&inodot;t&inodot;lmas&inodot;,
 </li>
 <li>
 Firmalara y&ouml;nelik, kampanya, sekt&ouml;r ve genel ciro takibi ile ilgili haz&inodot;rlanan raporlamalar&inodot;n takibi ve aksiyon al&inodot;nmas&inodot;,
 </li>
 <li>
 Firmalar&inodot;n m&uuml;&scedil;teri karakteristikleri, yeni a&ccedil;t&inodot;&gbreve;&inodot; ma&gbreve;azalar, sekt&ouml;rdeki konumlar&inodot;, reklam kampanyalar&inodot;, marka kimliklerinin takibi,
 </li>
 <li>
 Pazar ihtiya&ccedil;lar&inodot;n&inodot;n belirlenmesi ve uygun &uuml;r&uuml;nlerin geli&scedil;tirilmesi destek sa&gbreve;lanmas&inodot;,
 </li>
 <li>
 Pazarlama i&scedil; s&uuml;re&ccedil;lerinin iyile&scedil;tirilmesi ve geli&scedil;tirilmesi.
 </li>
 </ul>
 
 
 
 
 
 Bu Ekibe Nas&inodot;l Birini Ar&inodot;yoruz?
 
 
 
 
 
 
 Birlikte yeni fikirler &uuml;retece&gbreve;imiz, ba&scedil;ar&inodot;dan ba&scedil;ar&inodot;ya ko&scedil;aca&gbreve;&inodot;m&inodot;z bir &ccedil;al&inodot;&scedil;ma arkada&scedil;&inodot; ar&inodot;yoruz.
 
 
 
 
 
 
 Sen de;
 
 
 
 
 
 <ul>
 <li>
 &Idot;&scedil; birlik&ccedil;i ve &ccedil;e&scedil;itlili&gbreve;i y&uuml;ksek ortamlarda &ccedil;al&inodot;&scedil;maktan keyif al&inodot;yorsan,
 </li>
 <li>
 &ldquo;Bu i&scedil; benden sorulur&rdquo; diyor ve sorumluluk almaktan motive oluyorsan,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetinin her &scedil;eyden &ouml;nce geldi&gbreve;ine inan&inodot;yorsan,
 </li>
 <li>
 &ldquo;Problemler &ccedil;&ouml;z&uuml;lmek i&ccedil;in vard&inodot;r&rdquo; diyerek etkin &ccedil;&ouml;z&uuml;mler &uuml;retmeye haz&inodot;rsan,
 </li>
 <li>
 Yapt&inodot;&gbreve;&inodot;n i&scedil;i ve kendini s&uuml;rekli geli&scedil;tirmeye ve yeni fikirler &uuml;retmeye hevesliysen,
 </li>
 <li>
 Etkili ileti&scedil;im benden sorulur diyorsan.
 </li>
 </ul>
 
 
 
 
 
 Bu g&ouml;rev i&ccedil;in &ldquo;olmazsa olmazlar&inodot;m&inodot;z&rdquo; da var. E&gbreve;er;
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans b&ouml;l&uuml;mlerinden mezunsan
 </li>
 <li>
 &Idot;ngilizceyi yaz&inodot;l&inodot; ve s&ouml;zl&uuml; olarak aktif kullan&inodot;yorsan
 </li>
 <li>
 Microsoft Office programlar&inodot;na hakim ve tercihen SQL / SAS kullan&inodot;m&inodot;n&inodot; biliyorsan,
 </li>
 <li>
 Key Account Management alan&inodot;nda en az 2 y&inodot;l deneyim ve bilgi sahibiysen.
 </li>
 </ul>
 
 
 
 
 
 Ve tercihen;
 
 
 
 
 
 <ul>
 <li>
 E-Para, &ouml;deme sistemleri, E-Ticaret veya dijital &ouml;deme kurulu&scedil;lar&inodot;nda tecr&uuml;beliysen
 </li>
 </ul>
 
 
 
 
 Kariyer f&inodot;rsat&inodot;m&inodot;za hemen ba&scedil;vur, Garanti BBVA&rsquo;n&inodot;n f&inodot;rsatlarla dolu d&uuml;nyas&inodot;nda bulu&scedil;al&inodot;m.
 
 
 
 #YeteneklerinParlad&inodot;&gbreve;&inodot;YereDavetlisin
 
 💙
 
 
 
 
 
 Garanti BBVA'n&inodot;n f&inodot;rsatlarla dolu d&uuml;nyas&inodot;n&inodot; ke&scedil;fetmek i&ccedil;in
 
 garantibbvayasam
 
 Instagram hesab&inodot;m&inodot;z&inodot; takip edebilirsin. 🤩
 
 
 
 
 
 
 Hakk&inodot;m&inodot;zda
 
 
 
 
 
 
 BBVA olarak, &ccedil;a&gbreve;&inodot;n olanaklar&inodot;n&inodot; herkese sunmak amac&inodot;yla d&uuml;nya bankac&inodot;l&inodot;&gbreve;&inodot;n&inodot;n d&ouml;n&uuml;&scedil;&uuml;m&uuml;ne &ouml;nc&uuml;l&uuml;k ediyoruz. 35 &uuml;lkede, 72 milyondan fazla m&uuml;&scedil;terisi olan k&uuml;resel bir finans kurulu&scedil;uyuz. D&uuml;nyada 125.000'den fazla &ccedil;al&inodot;&scedil;an&inodot; bulunan ve her birinin kendi profesyonel kariyerinin kahraman&inodot; ve tasar&inodot;mc&inodot;s&inodot; oldu&gbreve;u bir bankay&inodot;z. Kurumsal sorumluluk yakla&scedil;&inodot;m&inodot;m&inodot;z ve i&scedil; modelimiz ile &ccedil;e&scedil;itlili&gbreve;i ve finansal e&gbreve;itimi ve k&uuml;lt&uuml;r&uuml; destekliyoruz. BBVA'n&inodot;n bir par&ccedil;as&inodot; olmak, kariyerinizi finans sekt&ouml;r&uuml;ndeki en yenilik&ccedil;i &scedil;irketlerden birinde geli&scedil;tirmek demektir.
 
 
 
 
 
 
 De&gbreve;erlerimiz
 
 
 
 
 
 
 De&gbreve;erlerimiz t&uuml;m &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot; tan&inodot;mlar, amac&inodot;m&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmemize ve t&uuml;m i&scedil;lerimizi ve kararlar&inodot;m&inodot;z&inodot; y&ouml;nlendirmemize yard&inodot;mc&inodot; olur: M&uuml;&scedil;terimiz &ouml;nceli&gbreve;imizdir, b&uuml;y&uuml;k d&uuml;&scedil;&uuml;n&uuml;r&uuml;z, tek bir ekibiz.
 
 
 
 
 
 
 &Ccedil;e&scedil;itlilik yakla&scedil;&inodot;m&inodot;m&inodot;z
 
 
 
 
 
 
 &Ccedil;e&scedil;itlili&gbreve;in g&uuml;c&uuml;ne inanan ve herkesin i&scedil;e katk&inodot;s&inodot;n&inodot; &ouml;nemseyen uluslararas&inodot; yakla&scedil;&inodot;mlar&inodot; dikkate al&inodot;yor, kapsay&inodot;c&inodot;l&inodot;&gbreve;&inodot;n i&scedil;imizin geli&scedil;mesine farkl&inodot; a&ccedil;&inodot;lardan katk&inodot; sa&gbreve;lad&inodot;&gbreve;&inodot;na inan&inodot;yoruz. &Ccedil;e&scedil;itlili&gbreve;in temsil edildi&gbreve;i kurulu&scedil;lar ba&scedil;ar&inodot;lar&inodot;n&inodot; art&inodot;r&inodot;rken, ki&scedil;ilerin kendilerine de&gbreve;er verildi&gbreve;ini hissetti&gbreve;i i&scedil; ortamlar&inodot;nda &ccedil;al&inodot;&scedil;an ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot; ve verimlili&gbreve;inde daha olumlu sonu&ccedil;lar elde edildi&gbreve;ini g&ouml;r&uuml;yoruz.
 
 
 E&scedil;it istihdam sa&gbreve;lamay&inodot; g&ouml;rev edinen bir kurum olarak &ccedil;e&scedil;itlili&gbreve;i destekliyoruz.
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n mesleki ve ki&scedil;isel geli&scedil;imine f&inodot;rsat sunan, kendilerini en iyi &scedil;ekilde g&ouml;stermelerini sa&gbreve;layan, geli&scedil;imlerine odaklanan i&scedil; birlik&ccedil;i ve kapsay&inodot;c&inodot; bir &ccedil;al&inodot;&scedil;ma ortam&inodot; yaratmak i&ccedil;in yeni ad&inodot;mlar atmaya devam ediyoruz.
 
</div>

Corporate Customer Management Specialist - Manager

Rubikpara

<div>
 
 
 Biz kimiz?
 
 
 
 
 
 
 Rubikpara, 2020 y&inodot;l&inodot;nda kurulan ve Merkez Bankas&inodot;&rsquo;na ba&gbreve;l&inodot; 6493 Say&inodot;l&inodot; Elektronik Para ve &Ouml;deme Hizmetleri Kanunu'na tabi bir Elektronik Para Kurulu&scedil;u&rsquo;dur. Bireysel kullan&inodot;c&inodot;lara yurtd&inodot;&scedil;&inodot; para transferine kadar geni&scedil; yelpazede dijital c&uuml;zdan ve &ouml;n &ouml;demeli kart hizmetlerini sunan Rubikpara, ayn&inodot; zamanda kobilere &ouml;zel teknoloji &ccedil;&ouml;z&uuml;mlerini de Sanal Pos, Mobil Pos, Fiziki Pos ve B2B &uuml;r&uuml;nleriyle birle&scedil;tirerek h&inodot;zl&inodot;, g&uuml;venli ve kullan&inodot;c&inodot; dostu aray&uuml;zleri ile finansal deneyimleri kolayla&scedil;t&inodot;rmaktad&inodot;r.
 
 
 Rubikpara olarak b&uuml;y&uuml;yen ekibimize
 
 Kilit M&uuml;&scedil;teri Y&ouml;neticisi
 
 ar&inodot;yoruz!
 
 
 
 
 
 
 Senden neler bekliyoruz?
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Benzer pozisyonda en az 5 y&inodot;l deneyim sahibi,
 </li>
 <li>
 B&uuml;y&uuml;k projeler kazanma motivasyonuna sahip,
 </li>
 <li>
 Geni&scedil; bir i&scedil; a&gbreve;&inodot; (network) bulunan ve bunu i&scedil; f&inodot;rsat&inodot;na d&ouml;n&uuml;&scedil;t&uuml;rebilen,
 </li>
 <li>
 &Ouml;deme sistemleri konusunda bilgi sahibi (tercih sebebi),
 </li>
 <li>
 Teknolojiye hakim, m&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; anlay&inodot;p do&gbreve;ru &uuml;r&uuml;n ve &ccedil;&ouml;z&uuml;mleri konumland&inodot;rabilen,
 </li>
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 Sorumlu olunan sekt&ouml;rlerde g&uuml;&ccedil;l&uuml; sekt&ouml;r ve &scedil;irket bilgisine sahip,
 </li>
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 Teklif, s&ouml;zle&scedil;me vb. konularda temel hukuki ve s&ouml;zle&scedil;me bilgisi bulunan,
 </li>
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 M&uuml;&scedil;teri odakl&inodot;, g&uuml;&ccedil;l&uuml; ileti&scedil;im ve planlama becerilerine sahip,
 </li>
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 Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, stresle ba&scedil;a &ccedil;&inodot;kabilen,
 </li>
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 Diksiyonu d&uuml;zg&uuml;n, yaz&inodot;l&inodot; ve s&ouml;zl&uuml; ileti&scedil;im becerileri g&uuml;&ccedil;l&uuml;,
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Aram&inodot;za kat&inodot;ld&inodot;&gbreve;&inodot;nda neler yapacaks&inodot;n?
 
 
 
 
 
 <ul>
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 Sat&inodot;&scedil; ekibini motive etmek ve y&uuml;ksek performans g&ouml;stermelerini sa&gbreve;lamak,
 </li>
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 &Scedil;irket sat&inodot;&scedil; hedeflerine ula&scedil;mak i&ccedil;in stratejik sat&inodot;&scedil; faaliyetlerini y&uuml;r&uuml;tmek,
 </li>
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 Kendi sat&inodot;&scedil; hedeflerini belirleyerek gerekli aksiyon planlar&inodot;n&inodot; olu&scedil;turmak,
 </li>
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 Sorumlu olunan sekt&ouml;rler i&ccedil;in i&scedil; planlar&inodot; haz&inodot;rlamak ve h&inodot;zl&inodot; aksiyon almak,
 </li>
 <li>
 Mevcut m&uuml;&scedil;teri portf&ouml;y&uuml;n&uuml; &scedil;irkete kazand&inodot;rmak ve geli&scedil;tirmek,
 </li>
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 Sat&inodot;&scedil; f&inodot;rsat havuzu (pipeline) olu&scedil;turmak ve k&inodot;sa s&uuml;rede sonu&ccedil; elde etmek,
 </li>
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 &Idot;&scedil; ortaklar&inodot;yla g&uuml;&ccedil;l&uuml; ileti&scedil;im kurarak i&scedil; geli&scedil;tirme faaliyetleri y&uuml;r&uuml;tmek ve projeler kazanmak,
 </li>
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 Yeni kilit m&uuml;&scedil;teriler (Key Accounts) bulmak ve &scedil;irket ad&inodot;na anla&scedil;malar yapmak,
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 M&uuml;&scedil;teri s&uuml;re&ccedil;lerini verimli &scedil;ekilde y&ouml;netmek,
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 M&uuml;&scedil;teri memnuniyetini ve kurum imaj&inodot;n&inodot; g&uuml;&ccedil;lendirmek i&ccedil;in katk&inodot; sa&gbreve;lamak,
 </li>
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 &Scedil;irket ile m&uuml;&scedil;teri aras&inodot;nda etkin ileti&scedil;im ve koordinasyonu sa&gbreve;lamak,
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 Teklif ve s&ouml;zle&scedil;meleri m&uuml;&scedil;teri taleplerine uygun, hatas&inodot;z ve zaman&inodot;nda haz&inodot;rlamak,
 </li>
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 S&ouml;zle&scedil;melerin hukuka uygunlu&gbreve;u i&ccedil;in hukuk departman&inodot; ile koordinasyon sa&gbreve;lamak,
 </li>
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 Sat&inodot;&scedil; faaliyetlerini d&uuml;zenli olarak raporlamas&inodot;.
 </li>
 </ul>
 
 
 
 
 
 Ne sunuyoruz?
 
 
 
 
 
 
 T&uuml;rkiye'nin &ouml;nde gelen finansal teknoloji &scedil;irketlerinden Rubikpara, &ccedil;al&inodot;&scedil;anlar&inodot;n&inodot; en de&gbreve;erli varl&inodot;&gbreve;&inodot; olarak kabul ediyor ve onlara s&uuml;rekli geli&scedil;im f&inodot;rsatlar&inodot; sunarak keyifli ve &uuml;retken bir &ccedil;al&inodot;&scedil;ma ortam&inodot; sa&gbreve;lamay&inodot; hedefliyor. Bu do&gbreve;rultuda hayata ge&ccedil;irdi&gbreve;imiz g&uuml;&ccedil;l&uuml; i&scedil;veren markam&inodot;z #RubikUP ile &ccedil;al&inodot;&scedil;an refah&inodot;n&inodot; art&inodot;rmay&inodot; ama&ccedil;l&inodot;yoruz.
 
 
 
 
 
 
 Yeni Nesil &Ccedil;al&inodot;&scedil;ma Modelleri
 
 : &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n i&scedil; ve ya&scedil;am dengesini korumalar&inodot; i&ccedil;in esnek &ccedil;al&inodot;&scedil;ma modelleri sunuyoruz. &Idot;htiya&ccedil;lara g&ouml;re &ccedil;al&inodot;&scedil;ma saatlerini ayarlama imk&acirc;n&inodot; sa&gbreve;l&inodot;yor ve mobil &ccedil;al&inodot;&scedil;ma se&ccedil;enekleri sunuyoruz. Ayr&inodot;ca, g&uuml;nl&uuml;k taze meyve ve haftal&inodot;k kahvalt&inodot; ikramlar&inodot; ile ofis i&ccedil;i sosyal etkile&scedil;imi art&inodot;r&inodot;yoruz.
 
 
 
 
 
 
 Kariyer Geli&scedil;imi:
 
 &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyellerini en &uuml;st seviyeye &ccedil;&inodot;karmalar&inodot; i&ccedil;in s&uuml;rekli e&gbreve;itim ve geli&scedil;im f&inodot;rsatlar&inodot; sunuyoruz. Mentor programlar&inodot;m&inodot;z ve liderlik ilkelerimiz ile onlar&inodot;n yan&inodot;nda oluyoruz. Rubikpara Akademi e&gbreve;itim platformu sayesinde s&uuml;rekli &ouml;&gbreve;renmeye te&scedil;vik ediyoruz.
 
 
 
 
 
 
 Ayr&inodot;cal&inodot;kl&inodot; Yan Haklar:
 
 Tamamlay&inodot;c&inodot; sa&gbreve;l&inodot;k sigortas&inodot;ndan yemek kart&inodot;na, diyetisyen ve psikolojik dan&inodot;&scedil;manl&inodot;k hizmetlerinden bir di&gbreve;er i&scedil;tirak &scedil;irketimiz olan NEW INN dairelerinde &uuml;cretsiz konaklama imkanlar&inodot;na kadar geni&scedil; bir yan haklar paketi sunuyoruz. Kre&scedil; yard&inodot;m&inodot; ile anne &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;za destek oluyoruz.
 
 
 
 
 
 
 &Ouml;zel Anlar:
 
 &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n &ouml;zel g&uuml;nlerinde yanlar&inodot;nday&inodot;z. Do&gbreve;um izni, babal&inodot;k izni, evlilik izinlerini ek izinlerle art&inodot;r&inodot;yor, okulun ilk g&uuml;n&uuml; ve karne g&uuml;n&uuml; izni ile sevdiklerinin yan&inodot;nda daha uzun s&uuml;re olmalar&inodot;n&inodot; sa&gbreve;l&inodot;yoruz. Do&gbreve;um g&uuml;n&uuml;, ta&scedil;&inodot;nma gibi izinlerle onlar&inodot;n &ouml;zel anlar&inodot;na e&scedil;lik ediyoruz.
 
 
 
 
 
 
 &Ouml;d&uuml;llendirme ve Takdir:
 
 Ba&scedil;ar&inodot;y&inodot; &ouml;d&uuml;llendiren bir k&uuml;lt&uuml;re sahibiz. &Uuml;st&uuml;n performans ve ba&gbreve;l&inodot;l&inodot;k sergileyen &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot; &ccedil;e&scedil;itli prim ve &ouml;d&uuml;llerle destekliyoruz. &Scedil;irket performans&inodot;na paralel g&ouml;lge pay opsiyonlar&inodot; ile ba&scedil;ar&inodot;y&inodot; payla&scedil;&inodot;yoruz.
 
 
 Rubikpara ailesi olarak, birlikte b&uuml;y&uuml;yor ve geli&scedil;iyoruz. &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n de&gbreve;erini bilerek, onlar&inodot; desteklemeye ve yanlar&inodot;nda olmaya devam edece&gbreve;iz.
 
 
 
 
 
 
 
 
 
 #RubikUP #stepUPfuture
 
 
 
 
</div>

Kilit Müşteri Yöneticisi

Sartorius

<div>
 The Field Account Manager will be responsible for all sales results of mid-size and large accounts in a defined territory and for developing strong customer relations according to the organizational strategy for the assigned customer base.
 
 
 
 Please apply with a CV in English
 
 
 
 
 Grow With Us - Your Responsibilities
 
 
 
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 Promote the organization's products and services within an assigned geographic area, product range or key account to achieve sales and revenue targets
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 Identify new business opportunities aligned with the organization's overall market and growth strategy
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 Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of sales activity
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 Assess and analyze customer needs, generate leads, respond to customer inquiries and suggest products and services as appropriate
 </li>
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 Develop and implement account plans and request and coordinate resources in line with the account plans
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 Work closely with cross functional team to create higher market perception and successful strategies to gain business from an account
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 Coordinate and participate in marketing activities in assigned territory
 </li>
 <li>
 Frequently assess the potential of each customer and plan to realize it into business
 </li>
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 Manage and build strong customer relationships for long term partnership
 
 
 </li>
 </ul>
 
 What Will Convince Us
 
 
 
 <ul>
 <li>
 Academic degree in life sciences or engineering (higher level of education would be beneficial)
 </li>
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 Minimum 1 year field sales experience, with preferable laboratory / process based experience in Life Science
 </li>
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 Excellent communication and negotiation skills
 </li>
 <li>
 Self-motivated, energetic, results oriented, capacity to work independently with a strong sense of responsibility
 </li>
 <li>
 Good teamwork skills and proven ability to also work with cross-functional teams
 </li>
 <li>
 Willingness and ability to travel frequently
 </li>
 <li>
 Proven software skills, e.g. Microsoft Office
 </li>
 <li>
 Good English level
 
 
 </li>
 </ul>
 
 About Sartorius
 
 
 
 Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
 
 
 We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
 
 
 Join our global team and become part of the solution. We are looking forward to receiving your application.
 
 
 www.sartorius.com/careers
</div>

Field Account Manager - Hybrid

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