sales manager

customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service - english Jobs in Istanbul

customer service - english

customer experience manager Jobs in Istanbul

customer experience manager

customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

customer services manager

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Customer Services Manager

BNP Paribas

<div><p>One of T&uuml;rkiye&rsquo;s oldest and most deeply-rooted financial institutions, T&uuml;rk Ekonomi Bankas&#305; (TEB) provides a complete array of banking financial products and services. In 2005, TEB entered into a strategic partnership with BNP Paribas which is one of the world's leading financial institutions and the largest bank in the Euro Zone with total assets worth EUR 2.705 and operations in 63 countries as of year-end 2024. TEB carries out its activities drawing on the added value derived from BNP Paribas Group's worldwide organization, vision, global operational capabilities, superior know-how and experience. As of year-end 2024, TEB was offering its services to 9,6 million customers with, 8.047 employees and 436 branches.</p><p>
As TEB, We are looking for a Corporate Customer Relations Manager for our Yeditepe Corporate Branch, located in the TEB Headquarters in &Uuml;mraniye.</p><p><b>
Required Qualifications:</b></p><ul><div>
Bachelor's degree in Business Administration, Economics, or a related department from a recognized university</div><div>
Min. 5 years of experience in the Banking sector, specifically in Corporate-Large Commercial Portfolio Management</div><div>
Proficient in both spoken and written English</div><div>
Holds a SPK License (is a plus)</div><div>
Possesses innovative thinking, creativity, and strong communication skills</div><div>
Thrives in a dynamic working environment and excels in teamwork</div><div>
Demonstrates a customer-focused and result-oriented mindset</div><div>
We encourage applications from candidates with strong analytical skills</div></ul><p><b>
Job Description:</b></p><ul><div>
Strategically plan and execute marketing activities in line with our targets; provide consultative services to existing and potential Corporate Banking customers regarding our bank&rsquo;s products and those of our group companies</div><div>
Develop marketing techniques and foster cross-selling opportunities while aligning with our bank's Corporate Banking strategies</div><div>
In response to the demands of Corporate Banking customers, ensure coordination with our head office units and group companies for promotional and marketing activities</div><div>
Monitor the productivity and product usage of Corporate Banking customers</div><div>
Conduct customer visits to acquire new clients, follow up with existing clients, or promote and sell products</div></ul></div>

Corporate Customer Relations Manager

Doğuş Teknoloji

<div>
 <p>
  <strong>
   Are you ready to &ldquo;Build the Future&rdquo; with us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We were established in 2012 to enlighten our customers&rsquo; path with the excitement of creating value in the technology world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As we continue our way as an R&amp;D center since 2017, we continue to be one of the new companies that value people, pursue new technologies with passion, and break grounds in the IT sector with our agile and reliable working culture, and we are looking for a
  <strong>
   <em>
    "
   </em>
   Customer Contract Management Lead / Manager
   <em>
    "
   </em>
  </strong>
  <em>
  </em>
  to join our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   DESIRED SKILLS AND EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   Graduated from law or a related department,
  </li>
  <li>
   10-15 years of experience,
  </li>
  <li>
   Good command of English, both oral and in writing, to be able to manage contract management and contract negotiation, indemnity claims and penal clause implementation processes throughout the contract life cycle,
  </li>
  <li>
   Mastering MS Office applications, Word, Excel, Power Point and able to use advanced reporting tools preferably PowerBI.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   To manage strategic contract management processes from end to end,
  </li>
  <li>
   To be able to follow contracts with customers, global/local IT companies regarding sales of hardwares, softwares, licenses and services/managed services,
  </li>
  <li>
   To negotiate the contracts with clients working in close cooperation with sales, legal, revenue control departments and other related internal customers,
  </li>
  <li>
   To Track technology sector, calculate risk and take necessary precautions and prioritize the needs of internal customers,
  </li>
  <li>
   For the contracts to be renewed, to ensure that the contracts are reviewed and analyzed, and revisions are made where deemed necessary,
  </li>
  <li>
   To manage disputes and claim management with customers vendors / partners through contract lifecycles,
  </li>
  <li>
   To Follow the approval processes of all documents, contracts, invoices and orders according to the company procedures and legal requirements and to be
  </li>
  <li>
   responsible for the archiving process following.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   &Ouml;zge&ccedil;mi&scedil;iniz &uuml;zerinden payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) kapsam&inodot;nda korunmakta ve i&scedil;lenmektedir. Bu kapsamda &ouml;zge&ccedil;mi&scedil;inizin 2 y&inodot;l s&uuml;reyle veri taban&inodot;m&inodot;zda kay&inodot;tl&inodot; kalaca&gbreve;&inodot;n&inodot; belirtmek isteriz.
  </em>
 </p>
</div>


Customer Contract Management Lead / Manager

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>489048
</div></div><div><div><b>Posted since
</b></div><div>16-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Digital Industries
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><div><p>We are looking for an Operation Support Manager to lead and manage field services coordination, spare parts sales, customer training, technical support, and call center operations, ensuring high customer satisfaction, operational efficiency, and continuous process improvement across all related business units.</p><p></p><p><b><br>
Required Qualifications</b></p><ul>
<li>Bachelor&rsquo;s degree in engineering, Business Administration, or a related field (master&rsquo;s degree is a plus)</li>
</ul><ul><li>Minimum 10 years of experience in services, customer support or technical operations</li>
</ul><ul><li>Proven experience in managing multiple teams and complex operational structures</li>
</ul><ul><li>Strong background in process management and operational excellence</li>
</ul><ul><li>Customer-oriented mindset with excellent communication and stakeholder management skills</li>
</ul><ul><li>Strong analytical thinking, problem-solving, and decision-making capabilities</li>
</ul><ul><li>Fluency in English (written and spoken)</li>
</ul><ul><li>Experience with SAP, CRM, and similar enterprise systems is an advantage</li>
</ul><p></p><p><b>Key Responsibilities</b></p><ul>
<li>Operational ownership and P&amp;L responsibility of Spare Parts &amp; Exchange business, including pricing, margin optimization, and revenue growth. Development and execution of spare parts sales strategies in collaboration with sales and service management teams</li>
</ul><ul><li>Leadership of Service Coordination Center and Technical Support Units</li>
</ul><ul><li>Management of the Sitrain Unit, operational and P&amp;L responsibility</li>
</ul><ul><li>Supervision of Siemens TR Call Center, covering all customer inquiries across all business divisions (Smart Infrastructure, Digital Industries, etc.)</li>
</ul><ul><li>Acting as Process Performance Manager for Digital Industries Customer Services; defining, monitoring, and improving process performance indicators (KPIs, SLAs)</li>
</ul><ul><li>Responsibility for Installed Base (I-Base) management, including data accuracy</li>
</ul><ul><li>Leading continuous improvement, digitalization, and customer experience initiatives</li>
</ul><ul><li>Providing regular reports, insights, and strategic input to customer services management</li></ul><p><br>
</p><p><b>What We Offer?</b></p><div>
<ul><li>Speaking up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul></div><p><br>
</p><p><i>Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p></p><p><br>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
</p><p>As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p></p><p><b><br>
#LI-HYBRID</b></p></div></div></div></div></div></div></div><p></p>

Operation Support Manager

MONETA İnsan Kaynakları & Yönetim Danışmanlık

<div>
 <p>
  Moneta is looking for an &ldquo;E-commerce Business Activation Manager&rdquo; for our global business partner.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Be the Expert and main Point of Contact on all eRetailer related subjects, in collaboration with Marketing and Sales teams;
 </p>
 <ul>
  <li>
   Be an expert of online practices on his/her categories and the &ldquo;Ambassador&rdquo; of E Commerce business model amongst local teams (both Marketing &amp; Sales)
  </li>
  <li>
   Work closely with the E-Category Manager at Continent level, in deploying and executing local E-Cat Man &amp; E-Commerce Activations
  </li>
  <li>
   Facilitate customer relationships on all digital/E-Commerce topics, working closely with E-KAMs (Pure Players and Click&amp;Mortar) and Digital Managers to define customer action plans
  </li>
  <li>
   Develop employees awareness with regular meetings and trainings on retail media.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Drive and pilot specific e-commerce shopper activation plan to exploit market and customer opportunities with specific pure-players and click &amp; mortar customer, using the following levers:
 </p>
 <ul>
  <li>
   Define specific E-commerce assortment based on in-depth analysis of both shopper&rsquo;s, market&rsquo;s, and retailer&rsquo;s needs &amp; specifities, in strong collaboration with local Marketing teams and BUs
  </li>
  <li>
   Monitor closely our positions in terms of assortment in our main retailers&rsquo; websites
  </li>
  <li>
   Pilot and Monitor perfect execution in our Level of Services (in-stock performances, supply chain efficiency&hellip;)
  </li>
  <li>
   Collaborate on categories online sales&rsquo; level and associated margins, with KAM
  </li>
  <li>
   Define and implement specific promotional and communication activations in our e-commerce partners websites (through retail media operations)
  </li>
  <li>
   Be a &ldquo;guardian&rdquo; of Content execution in the e-retail landscape
  </li>
  <li>
   Deploy and manage Content push solutions to our main online retailers
  </li>
  <li>
   Be the main point of contact as regards to Online Product content to both BUs and Continent teams
  </li>
  <li>
   Initiate and manage local E-Cat Man initiatives, in line with EMEA guidelines, and focused on key online players and key categories
  </li>
  <li>
   Accelerate the deployement of our E-merchandising recommendations and E-Cat Man tools (product finders), based on our key Category Strategic objectives (CAP)
  </li>
  <li>
   Assist local Category Managers in in-store digitalization initiatives to enrich shopping experience at POS level (implementation of tablets, new digitalized POS materials, virtual or augmented reality, etc..)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Analyse and Provide Insights on Key Online/E-Commerce Data &amp; Metrics:
 </p>
 <ul>
  <li>
   Work closely with local Data Analyst (if present) to understand performance on our main online KPIs, and derive action plans
  </li>
  <li>
   Gain a full understanding on our E-retailer&rsquo;s business models, main specificities/ways of working and Promo/Communication means
  </li>
  <li>
   Define, with eKam/CatMan, the eRetail media strategy supporting the development of our on-line market share.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Marketing Master or related degree,
  </li>
  <li>
   10 years experience as category manager/product manager/ecommerce manager in a online environment
  </li>
  <li>
   Expert of online practices,
  </li>
  <li>
   Track record of success in building e-commerce activation plan, showing commercial wins,
  </li>
  <li>
   Global vision but adopting a customer-oriented attitude,
  </li>
  <li>
   Data crunching &amp; Analytical skills (strong command of MS Office Suite, especially XLS)
  </li>
 </ul>
</div>


E-commerce Business Activation Manager

IDP Education Ltd

<div>
 <strong>
  <strong>
   <strong>
    About IDP
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
 <br/>
 <br/>
 Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
 <br/>
 <br/>
 Learn more at www.careers.idp.com
 <br/>
 <br/>
 <strong>
  <strong>
   Role purpose
   <br/>
   <br/>
  </strong>
 </strong>
 The IELTS Administration Assistant is responsible for providing administrative support to IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies. Strict adherence to test security and administration requirements is an essential part of the job.
 <br/>
 <br/>
 Key Responsibilities;
 <br/>
 <br/>
 <ul>
  <li>
   Customer Service
  </li>
  <li>
   Business Administrator
  </li>
  <li>
   Quality
  </li>
  <li>
   Operations Management
  </li>
  <li>
   Client Management
  </li>
  <li>
   Project Service Enhancement
  </li>
  <li>
   Test Day Tasks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Detailed Description
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
  </li>
  <li>
   Ensure all staff involved in testing are culturally sensitive.
  </li>
  <li>
   Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the management of the budget for IELTS testing in designated region, including test revenue and all associated costs &ndash; staff, venue, storage, premises etc.
  </li>
  <li>
   Provide regular management and financial reports on testing as required.
  </li>
  <li>
   Assist the Test Centre Administrator / Manager as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives.
  </li>
  <li>
   Continually monitor test day availability and capacity to ensure centres meet current demand.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
  </li>
  <li>
   Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
  </li>
  <li>
   Ensure adherence to all IELTS manuals.
  </li>
  <li>
   Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
  </li>
  <li>
   Assist with the development and implementation of IELTS policies.
  </li>
  <li>
   Work in a professional manner with stakeholders and in accordance with organizational values.
  </li>
  <li>
   Monitor all current contracts to ensure terms are adhered to.
  </li>
  <li>
   Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
  </li>
  <li>
   Process all invoices in a timely manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Detailed Description
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Operations Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the Test Centre Administrator / Manager with the following activities;
  </li>
  <li>
   Supervision of IELTS testing conducted in Designated test centers
  </li>
  <li>
   Financial and statistical reporting and invoicing is conducted accurately and on time.
  </li>
  <li>
   Independently perform self-audits on the relevant IELTS test center as required and provide documented feedback and reports.
  </li>
  <li>
   Manage the regular Clerical Marker monitoring program and the production of reports as required.
  </li>
  <li>
   Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
  </li>
  <li>
   Supervise Administrative Assistants on tasks/Projects as required.
  </li>
  <li>
   Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP&rsquo;s student placement and IELTS operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the stakeholder management to maintain stakeholder satisfaction and integrity of the test.
  </li>
  <li>
   Assist Test Centre Administrator / Manager to build and maintain a good working relationship with stakeholders both internal and external ensuring that all business outcomes are satisfactorily met
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Project Service Enhancement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
  </li>
  <li>
   Assist the Test Centre Administrator / Manager with preparation of management reports.
  </li>
  <li>
   Participate in reviews of IELTS manuals and procedures for test enhancement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Detailed Description
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Support with the following test day tasks
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Exam Preparation
  </li>
  <ul>
   <li>
    Assist IELTS Manager in organising each test.
   </li>
  </ul>
  <li>
   Preparing the Exam venue
  </li>
  <ul>
   <li>
    Ensuring all test materials, Registration folders, desk labels and all other materials required for the test per the test checklist, are organized and ready to be taken to the test venue.
   </li>
   <li>
    Ensuring adequate invigilators for the test by contacting invigilators and planning staff levels for test in advance.
   </li>
   <li>
    Ensuring all invigilators have signed appropriate documents and passed all required training.
   </li>
   <li>
    Responsibility for preparation of the exam room(s)and registration and belongings storage areas in accordance with IELTS requirements including:
   </li>
   <ul>
    <li>
     Sound equipment check
    </li>
    <li>
     Seating
    </li>
    <li>
     Signage
    </li>
    <li>
     Lighting
    </li>
    <li>
     Projectors and Power Point ready
    </li>
    <li>
     Desk labels affixed properly
    </li>
    <li>
     Seating plan drawn up and replicated for invigilation staff
    </li>
    <li>
     Placement of bollards for crowd control.
     <br/>
    </li>
   </ul>
  </ul>
 </ul>
 <strong>
  <strong>
   Detailed Description
   <br/>
   <br/>
  </strong>
 </strong>
 Starting the Exam
 <br/>
 <br/>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Conduct pre-test briefing and job allocation for invigilators
   </li>
   <li>
    Supervising the invigilation team to ensure:
   </li>
   <ul>
    <li>
     Efficient movement of candidates to registration and into the exam room.
    </li>
    <li>
     Precise inventory control of test materials at all times.
    </li>
    <li>
     Invigilator collection of test materials in prescribed manner.
    </li>
    <li>
     Candidates given correct test materials.
    </li>
    <li>
     Registration, impostor detection and checking of belongings managed in accordance with highest test standards.
    </li>
   </ul>
   <li>
    During the Exam
   </li>
   <ul>
    <li>
     Supervise:
    </li>
    <ul>
     <li>
      Reading of invigilation script
     </li>
     <li>
      Distribution test materials
     </li>
     <li>
      Counting and inventory control of all test materials
     </li>
     <li>
      Timing of the test
     </li>
    </ul>
    <li>
     Dealing with queries, test day incidents and any misconduct occurrences and ensuring that IELTS policies and procedures are adhered to.
     <br/>
    </li>
   </ul>
  </ul>
 </ul>
 <strong>
  <strong>
   Detailed Description
  </strong>
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Finishing an Exam
  </li>
  <ul>
   <li>
    Supervising orderly and efficient collection of test materials.
   </li>
   <li>
    Conducting and signing off, final inventory control count of all test materials.
   </li>
   <li>
    Supervising orderly exit of candidates and collection of belongings.
   </li>
   <li>
    Supervising packing and despatching of all test materials as required.
   </li>
   <li>
    Collection and sign off of all staff timesheets
   </li>
  </ul>
  <li>
   Post Exam
  </li>
  <ul>
   <li>
    Organize all aspects of post-test materials handling to appropriate location.
   </li>
   <li>
    Organize secure destruction of test materials.
   </li>
   <li>
    Organize and supervise marking of test materials, including staffing with appropriately qualified examiners and clerical markers.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  <strong>
   <strong>
    Required Experience
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <ul>
  <li>
   Educated to bachelor&rsquo;s degree level or equivalent.
  </li>
  <li>
   Relevant work experience relating to administration and business support activities
  </li>
  <li>
   Fluent in English and Turkish knowledge preferred
  </li>
  <li>
   Strong administrative skills
  </li>
  <li>
   Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
  </li>
  <li>
   Customer focused, with a passion for providing outstanding service.
  </li>
  <li>
   Ability to proactively identify, analyses and solve problems effectively.
  </li>
  <li>
   Sound judgment and the ability to make decisions and act with Integrity, in the best interests of IDP
  </li>
  <li>
   Excellent planning and organizing skills with the ability to manage multiple competing priorities.
  </li>
  <li>
   Sound IT skills &ndash; Microsoft Office suite, CRM systems.
  </li>
 </ul>
</div>


IELTS Admin Assistant

DHL Supply Chain

<div>
 <strong>
  Join Our #TogetherUnstoppable Team at DHL Supply Chain!
  <br/>
  <br/>
 </strong>
 Are you ready to take your career to the next level? At DHL Supply Chain, we are committed to excellence in supply chain management and consulting, delivering top-notch services across various sectors including consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing, and automotive. With operations in over 60 countries and territories and a workforce of around 120,000 dedicated professionals, we are proud to manage approximately 23 million m&sup2; of storage area across 2400 locations worldwide.
 <br/>
 <br/>
 Qualifications:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in Engineering, Logistics or similar field of studies
  </li>
  <li>
   Having a minimum 4 years of logistics experience, preferably in transportation,
  </li>
  <li>
   Advanced level of English,
  </li>
  <li>
   Good communication skills for managing coordination between customer,program manager, and local team
  </li>
  <li>
   Working systematical and regular, strong follow up skill
  </li>
  <li>
   Working on customer oriented and must act self-initiative if it is needed
  </li>
  <li>
   Understanding of business structures, influences and requirements of customers
  </li>
  <li>
   Analytical and problem solving oriented
  </li>
  <li>
   Good command of MS Office programs, Power BI skills is an advantage,
  </li>
  <li>
   Good presentation skills,
  </li>
  <li>
   KPI reporting and following up the results,
  </li>
  <li>
   Residing at Istanbul (prefably European side)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Job Description:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Reporting, following up and improving projects,
  </li>
  <li>
   Customer management
  </li>
  <li>
   Following up performance, cost, data analysis to improve the efficiency
  </li>
  <li>
   Creating KPI reports weekly and monthly basis,
  </li>
  <li>
   Executing cost distributions and P&amp;L
  </li>
  <li>
   Reporting and financial management of costs and customer invoices
  </li>
  <li>
   Following up GoGreen, Business Continuity Management, Incident Management, Logics reporting process,
  </li>
  <li>
   Managing Quality Self Assessment process
  </li>
  <li>
   Management of transportation procurement and vendor relations
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 DHL Supply Chain Turkey has been operational since 2000, providing a wide range of services including warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics, and reverse logistics. With over 2000 employees and 370,000 m&sup2; of warehousing space, we are a leader in serving top companies across various sectors.
 <br/>
 <br/>
 If you are passionate about logistics, thrive in a dynamic environment, and want to be part of a global leader in supply chain management, we want to hear from you!
 <br/>
 <br/>
 <strong>
  Apply Now!
  <br/>
  <br/>
 </strong>
 Let&rsquo;s shape the future of logistics together. Be part of our #TogetherUnstoppable team at DHL Supply Chain!
</div>


Transportation Operations Executive

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