product manager

marketing manager

operations manager

account manager

customer success specialist Jobs in Istanbul

customer success specialist

customer experience manager

Turkcell

<div>
 
 Turkcell olarak yeteneklerimize e&scedil;siz insan deneyimi ya&scedil;atarak, de&gbreve;er yaratan s&uuml;rd&uuml;r&uuml;lebilir bir organizasyon in&scedil;a etmeyi ve i&scedil;veren markam&inodot;z&inodot; zirveye ta&scedil;&inodot;may&inodot; hedefliyoruz. Bu hedef do&gbreve;rultusunda benimsedi&gbreve;imiz de&gbreve;erlerimizi i&scedil; yap&inodot;&scedil; bi&ccedil;imlerimize yans&inodot;t&inodot;yoruz.
 
 
 
 
 
 
 
 Turkcell&rsquo;de Neye De&gbreve;er Veriyoruz?
 
 
 
 
 
 &Idot;nsan Odakl&inodot;l&inodot;k:
 
 E&scedil;siz insan deneyimi olu&scedil;turmak amac&inodot;yla uygulamalar&inodot;m&inodot;z&inodot;n merkezinde insan&inodot; konumluyor, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyelini en &uuml;st d&uuml;zeye &ccedil;&inodot;karmay&inodot; ve onlar&inodot;n yeteneklerini geli&scedil;tirmeyi hedefliyoruz.
 
 
 
 Yenilik:
 
 &Idot;nsanlar&inodot;n hayat&inodot;nda fark yaratan yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retmek, fikir ve teknolojileri ke&scedil;fetmek i&ccedil;in tutkulu bir &scedil;ekilde &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🚀
 
 
 
 
 M&uuml;kemmellik:
 
 Dahil oldu&gbreve;umuz ve temas etti&gbreve;imiz her noktada m&uuml;kemmelliyeti hedefliyor, kendimize y&uuml;ksek standartlar belirliyor, ola&gbreve;an&uuml;st&uuml; sonu&ccedil;lar elde ediyoruz.
 
 🎯👌🏼
 
 
 
 
 &Idot;&scedil; Birli&gbreve;i:
 
 Ba&scedil;ar&inodot;n&inodot;n anahtar&inodot; olarak birlikte &ccedil;al&inodot;&scedil;may&inodot;, sayg&inodot; ve &scedil;effafl&inodot;k k&uuml;lt&uuml;r&uuml;n&uuml; te&scedil;vik ediyoruz. 👥🔗🧩
 
 
 
 M&uuml;&scedil;teri Odakl&inodot;l&inodot;k:
 
 M&uuml;&scedil;terilerimizin ihtiya&ccedil;lar&inodot;n&inodot; merkeze koyarak ola&gbreve;an&uuml;st&uuml; m&uuml;&scedil;teri deneyimleri sunmay&inodot; hedefliyoruz. 🤝🖇️
 
 
 
 S&uuml;rd&uuml;r&uuml;lebilirlik:
 
 M&uuml;&scedil;terilerimiz, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z ve d&uuml;nyam&inodot;z i&ccedil;in s&uuml;rd&uuml;r&uuml;lebilir bir gelecek amac&inodot;yla &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🌍
 
 
 
 
 
 
 
 
 Ne Bekliyoruz?
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans veya y&uuml;ksek lisans b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 En az 5 y&inodot;l m&uuml;&scedil;teri deneyimi, s&uuml;re&ccedil; y&ouml;netimi veya i&scedil; geli&scedil;tirme alanlar&inodot;nda tecr&uuml;beli (tercihen telekom&uuml;nikasyon sekt&ouml;r&uuml;nde),
 </li>
 <li>
 S&uuml;re&ccedil; tasar&inodot;m&inodot; ve m&uuml;&scedil;teri yolculu&gbreve;u (journey) y&ouml;netimi konular&inodot;nda deneyimli veya bu alanlara ilgi duyan,
 </li>
 <li>
 M&uuml;&scedil;teri ve sonu&ccedil; odakl&inodot; &ccedil;al&inodot;&scedil;ma yetkinliklerine sahip,
 </li>
 <li>
 &Ccedil;oklu payda&scedil;larla &ccedil;al&inodot;&scedil;ma ve proje y&ouml;netme deneyimine sahip,
 </li>
 <li>
 Organizasyonel ve liderlik becerileri geli&scedil;mi&scedil;,
 </li>
 <li>
 Dinamik, yo&gbreve;un tempoda &ccedil;al&inodot;&scedil;abilen, kriz y&ouml;netiminde g&uuml;&ccedil;l&uuml;,
 </li>
 <li>
 Proaktif, yenilik&ccedil;i, yeni fikir ve trendleri masaya getirebilen,
 </li>
 <li>
 Yapay zeka, dijitalle&scedil;me ve yeni teknolojilere ilgi duyan ve bu alanlarda proje geli&scedil;tirebilen,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, veri okuyup yorumlayabilen,
 </li>
 <li>
 Design Thinking, Agile gibi metodolojilerle &ccedil;al&inodot;&scedil;ma deneyimine sahip,
 </li>
 <li>
 &Idot;leti&scedil;im becerileri y&uuml;ksek, ekipler aras&inodot; i&scedil; birli&gbreve;ini g&uuml;&ccedil;lendirebilen,
 </li>
 <li>
 Merakl&inodot;, ara&scedil;t&inodot;rmac&inodot;, i&scedil;ini s&uuml;rekli geli&scedil;tiren,
 </li>
 <li>
 Hem detaylara hem de b&uuml;y&uuml;k resme odaklanabilen, vizyoner ve enerjisi y&uuml;ksek,
 </li>
 <li>
 &Idot;yi derecede &Idot;ngilizce bilen.
 </li>
 </ul>
 
 
 
 
 
 
 Not
 
 
 
 : Bu rol, y&ouml;netsel bir rol de&gbreve;ildir.
 
 
 
 
 
 
 
 
 Turkcell&rsquo;de M&uuml;&scedil;teri Deneyimi Y&ouml;neticisi Rol&uuml; Ne Yapar?
 
 
 
 <ul>
 <li>
 Bireysel ev interneti m&uuml;&scedil;terilerinin telekom&uuml;nikasyon ve internet eri&scedil;im hizmetlerindeki deneyimini u&ccedil;tan uca y&ouml;netmek,
 </li>
 <li>
 Pazarlama, ICT, sat&inodot;&scedil;, hizmet kanallar&inodot;, hukuk, reg&uuml;lasyon ve finans ekipleriyle i&scedil; birli&gbreve;i i&ccedil;inde m&uuml;&scedil;teri ve destek s&uuml;re&ccedil;lerini tasarlamak, geli&scedil;tirmek ve gerekli sistem entegrasyonu ile teknik geli&scedil;tirmeleri hayata ge&ccedil;irmek,
 </li>
 <li>
 Journey ve s&uuml;re&ccedil; tasar&inodot;m&inodot; yaparak m&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;na uygun, etkin ve verimli m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;leri olu&scedil;turmak,
 </li>
 <li>
 Yapay zeka, dijitalle&scedil;me ve yenilik&ccedil;i teknolojilere odaklanan projelerde aktif rol almak,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyeti ara&scedil;t&inodot;rmalar&inodot; y&uuml;r&uuml;tmek, geli&scedil;im alanlar&inodot;n&inodot; analiz etmek ve memnuniyeti art&inodot;racak aksiyonlar&inodot; uygulamak,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi KPI&rsquo;lar&inodot;n&inodot; (NPS, CES, FCR vb.) d&uuml;zenli olarak takip etmek, raporlamak ve iyile&scedil;tirme planlar&inodot; geli&scedil;tirmek,
 </li>
 <li>
 Kanal baz&inodot;nda bilgilendirme s&uuml;re&ccedil;lerini y&ouml;netmek; Extrajet, script, SMS, push bildirim gibi i&ccedil;erikleri haz&inodot;rlamak ve do&gbreve;ru i&ccedil;eri&gbreve;in do&gbreve;ru kanaldan iletilmesini sa&gbreve;lamak,
 </li>
 <li>
 &Idot;lgili oldu&gbreve;u s&uuml;re&ccedil;ler i&ccedil;in &scedil;ik&acirc;yet s&uuml;re&ccedil;lerini tasarlamak, k&ouml;k neden analizleri ile &scedil;ik&acirc;yetleri azaltacak iyile&scedil;tirmeleri hayata ge&ccedil;irmek,
 </li>
 <li>
 Segment bazl&inodot; stratejiler geli&scedil;tirerek farkl&inodot; m&uuml;&scedil;teri gruplar&inodot;na &ouml;zel aksiyonlar almak,
 </li>
 <li>
 S&uuml;re&ccedil; lideri olarak m&uuml;&scedil;teri ihtiya&ccedil; analizlerini yapmak, proje plan&inodot; ve b&uuml;t&ccedil;esini y&ouml;netmek, riskleri belirlemek ve &uuml;st y&ouml;netimi bilgilendirmek,
 </li>
 <li>
 Payda&scedil;larla yak&inodot;n i&scedil; birli&gbreve;i i&ccedil;inde &ccedil;al&inodot;&scedil;mak, y&ouml;nlendirmek ve y&ouml;netmek,
 </li>
 <li>
 Dijital kanal y&ouml;netimini y&uuml;r&uuml;tmek; &uuml;r&uuml;n ekipleriyle birlikte dijital kanal stratejisini olu&scedil;turmak, kanal KPI&rsquo;lar&inodot;n&inodot; belirlemek ve dijitalden sat&inodot;&scedil; ve kontratlama ile kullan&inodot;m oranlar&inodot;n&inodot; art&inodot;racak aksiyonlar&inodot; hayata ge&ccedil;irmek,
 </li>
 <li>
 Sekt&ouml;rdeki trendleri ve en iyi uygulamalar&inodot; takip ederek d&uuml;zenli olarak i&scedil; s&uuml;re&ccedil;lerine katk&inodot; sa&gbreve;lamak.
 </li>
 </ul>
 
 
 
 
 
 
 Yan Haklar ve Faydalar
 
 
 
 
 Ekibimizin bir &uuml;yesi olarak, rekabet&ccedil;i bir &uuml;cret, esnek &ccedil;al&inodot;&scedil;ma d&uuml;zenlemeleri, kariyer geli&scedil;imi ve ilerleme f&inodot;rsatlar&inodot; gibi bir dizi yan hak ve fayda ile bulu&scedil;ma f&inodot;rsat&inodot; yakalayacaks&inodot;n. Detaylara "https://bit.ly/TurkcellTKusagi&rsquo;&rsquo; &uuml;zerinden ula&scedil;abilirsin. 🎁▶️
 
 
 
 
 
 
 *Turkcell bir e&scedil;it f&inodot;rsat i&scedil;verenidir ve &inodot;rka, renge, dine, cinsiyete, ulusal k&ouml;kene, etnik k&ouml;kene, ya&scedil;a, fiziksel g&ouml;r&uuml;n&uuml;&scedil;e veya duruma, medeni durumuna, askerlik durumuna bak&inodot;lmaks&inodot;z&inodot;n, t&uuml;m nitelikli ba&scedil;vuru sahiplerini istihdam i&ccedil;in de&gbreve;erlendirmeye al&inodot;r.
 
 
</div>

CUSTOMER EXPERIENCE MANAGER

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As a
 
 Customer Experience Development Professional
 
 you will be at the forefront of improving our end-to-end customer journey with NPS and quality focus. Your primary responsibility will be to act as the voice of the customer, drawing experience maps to identify pain points, designing proactive solutions and govern company-wide experience projects. You will also be responsible for interpreting and synthesizing customer feedback from various resources. By regularly analyzing KPIs like NPS and quality metrics, you will create and update guidelines, ensuring we continuously enhance the customer experience and sustain "customer first" cultural focus across company.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ol>
 <li>
 Design, develop and document E2E customer journeys for new products and platform features as well as revisiting existing journeys periodically to revise them according to the emerging customer needs.
 </li>
 <li>
 Continuously analyze and identify journey pain points, define root causes and address solutions to those processes in a preventive/proactive manner.
 </li>
 <li>
 Follow customer experience best practices (local &amp; global) and new technologies (i.e AI) to develop projects that will further improve E2E customer journeys.
 </li>
 <li>
 Govern company-wide experience projects, lead and engage cross-functional teams to sustain customer experience focus.
 </li>
 <li>
 Prepare monthly voice of customer reports including NPS analysis, Contact Centre KPIs, Operational KPIs and share with other parties; act as an advocate for the customer by placing them at the forefront of all problem solving and decision-making processes
 </li>
 <li>
 Interpret and synthesize customer feedback from various sources (customer surveys, operational data, contact center data, social media and customer research)
 </li>
 <li>
 Create and update guidelines/procedures for Customer Experience Department
 </li>
 <li>
 Also responsible for tracking operations and quality KPIs to develop support journey improvement projects together with Call Centre operations, Quality and Training teams
 </li>
 </ol>
 <li>
 </li>
 
 
 
 
 
 Expected Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from reputable universities (engineering, business administration, economy etc.). Master's degree is a plus
 </li>
 <li>
 Minimum 3 years of experience in service sectors e.g. e-commerce, banking and telecom. E-commerce experience is a plus
 </li>
 <li>
 Experienced in customer experience, process development, information technology, digital channels and project management
 </li>
 <li>
 Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems
 </li>
 <li>
 Exceptional communication, persuasion and team working skills
 </li>
 <li>
 Able to work within a dynamic and fast-paced environment
 </li>
 <li>
 Excellent verbal, written and presentation skills in English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our
 
 Career Website
 
 ,
 
 LinkedIn
 
 , or
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
</div>

Customer Experience Development Professional

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

Allianz

<div>
 
 What do we expect you to bring?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Engineering, Industrial Engineering, Business Administration, Economics or similar departments of universities,
 </li>
 <li>
 At least 8 years of experience in areas such as Strategy and Business Model Development, Customer Experience, Project/Program Management, Process Management,
 </li>
 <li>
 Good knowledge of Microsoft Office (Excel, PowerPoint, Word)
 </li>
 <li>
 Advanced English skills
 </li>
 <li>
 Leadership qualities, especially for multi-party projects carried out with Global,
 </li>
 <li>
 High customer-focused perspective; the ability to examine processes from a customer perspective and determine improvement actions,
 </li>
 <li>
 Well-developed coordination and communication skills,
 </li>
 <li>
 Strong analytical skills and ability to simplify complex problems and create quick solutions,
 </li>
 <li>
 Ability to improve and produce new solutions in all marketing processes with high determination,
 </li>
 <li>
 Very good negotiation and diplomacy skills to establish partnerships with internal and external stakeholders,
 </li>
 <li>
 Experience in budget management, financial forecasting, and reporting; strong background in developing and implementing campaigns aligned with corporate sales targets.
 </li>
 <li>
 Solid understanding of corporate insurance products, sales operations, and industry regulations.
 </li>
 <li>
 Results-driven, strategic thinker, strong problem-solving skills, and excellent interpersonal skills.
 
 
 </li>
 </ul>
 
 How can you make an impact?
 
 
 
 <ul>
 <li>
 Taking an active role and responsibility on behalf of Allianz T&uuml;rkiye in projects carried out together with Global, successfully carrying out the relevant coordination and communication,
 </li>
 <li>
 Designing Allianz T&uuml;rkiye Bancassurance and direct sales channels strategies, business model and customer experience end-to-end, with internal and external stakeholders,
 </li>
 <li>
 Conducting segmentation studies of customers included in the Allianz portfolio by business partners and distribution channels within the umbrella of Bancassurance and Direct Sales Teams,
 </li>
 <li>
 Determining strategies appropriate for customer segments and creating a service model appropriate for segment strategies,
 </li>
 <li>
 Determining areas of development in line with findings obtained from customer feedback, analyzing customer journeys with data analysis and creating sustainable long-term strategies by providing solution suggestions,
 </li>
 <li>
 Making process improvement/development suggestions that will add value to the &ldquo;Customer Focus&rdquo; transformation process,
 </li>
 <li>
 Managing Customer Satisfaction Measurement (NPS) field studies in line with 3rd parties,
 </li>
 <li>
 Conducting market research with relevant 3rd parties to understand customer needs and follow trends,
 </li>
 <li>
 Ensuring that developments in all our communication channels are aligned with the &ldquo;customer focus&rdquo; strategy,
 </li>
 <li>
 Guiding tribes and all other parties within the company in customer communication activities in all product and process changes that touch the customer, providing opinions from the customer perspective in customer-related projects,
 </li>
 <li>
 Developing and managing proactive, emotional actions to eliminate customer dissatisfaction
 </li>
 <li>
 Lead AI development initiatives to create innovative solutions that adress complex business challneges.
 </li>
 <li>
 Collaborate with cross-functional teams to integrate AI technologies into existing systems and processes.
 
 
 </li>
 </ul>
 
 What we will offer you?
 
 
 
 
 Company
 
 
 
 <ul>
 <li>
 Working in Green certificated &amp; pet friendly Allianz Tower / Allianz Kamp&uuml;s with modern work spaces, gym &amp; social areas.
 </li>
 <li>
 Working in agile, flexible, digital and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Flex summer (July &ndash; August)
 </li>
 <li>
 Part time working
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Yearly bonus
 </li>
 <li>
 Home expense payment
 </li>
 <li>
 Home office payment (monthly)
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Employer sponsored pension &amp; Family included health insurance
 </li>
 <li>
 Special Allowances (Marriage, newborn etc.)
 </li>
 <li>
 Meal Allowance (Card/monthly)
 
 
 </li>
 </ul>
 
 Leave Rights
 
 
 
 <ul>
 <li>
 School Report Day (Half Day) &amp; First Day of school (Half Day)
 </li>
 <li>
 Allianz day off
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Paternity Leave &ndash; 30 days
 </li>
 <li>
 Marriage Leave &ndash; 5 days
 </li>
 <li>
 After 4 years of work, having extra one day annual leave each year (up to 26 days)
 
 
 </li>
 </ul>
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Join us.
 
 Let's care for tomorrow.
 
 
 
 And there is much more!
 
 
 
 Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the
 
 &ldquo;Strategy and Transformation Team Member&rdquo;
 
 position.&rdquo;
 
 
 While you await news from us, we would like to share a playlist with you to help you enjoy your time.
 
 
 https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584
 
 
 &ldquo;This is Allianz, life is quite different here!&rdquo;
 
 
 
 #TutkuylaY&uuml;r&uuml;yenlerinYolu #LetsCareForTomorrow #AllianzT&uuml;rkiye
 
 
 
 
 "Please find the clarification text about the processing of your personal data within the scope of the GDPR in the link below."
 
 
 
 
 https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html
 
</div>

Strategy and Transformation Team Member

Paribu

<div>
 
 
 
 About Paribu
 
 
 
 
 
 
 
 Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 
 
 
 
 
 In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
 
 culture, arts, sports,
 
 and
 
 education.
 
 
 
 
 
 
 
 
 Why join Paribu?
 
 
 
 
 Paribu works with
 
 curious, innovative,
 
 and
 
 impact-driven professionals
 
 who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
 
 technology, design, strategy, operations, or beyond
 
 , you will be part of a team shaping the future of finance.
 
 
 
 
 
 Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 
 
 
 
 
 
 The impact you&rsquo;ll make
 
 
 
 At Paribu, every team member plays a crucial role in driving innovation and delivering high-quality solutions. As a Customer Experience Associate Specialist, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Providing timely and accurate responses to user inquiries via phone and written channels, in line with Paribu&rsquo;s service quality standards
 </li>
 <li>
 Sharing up-to-date product and service information with users and ensuring clear, effective communication
 </li>
 <li>
 Collaborating with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
 </li>
 <li>
 Enhancing overall customer experience by ensuring consistent communication quality and service efficiency
 </li>
 <li>
 Contributing to the development of the customer support function by participating in training activities and tracking feedback trends
 </li>
 </ul>
 
 
 
 
 
 Key competencies
 
 
 
 We value skills and potential as much as experience. To thrive in this role requires:
 
 
 
 
 <ul>
 <li>
 Associate or Bachelor&rsquo;s degree from business administration, economics, communication, or a related field.
 </li>
 <li>
 Minimum 2 years of experience in customer-facing roles that require direct communication with users
 </li>
 <li>
 Familiarity with digital communication tools and a strong understanding of service-oriented processes
 </li>
 <li>
 A curious and proactive mindset toward understanding the financial services ecosystem and digital platforms
 </li>
 <li>
 Strong interpersonal skills with the ability to multitask, take initiative, and offer solution-oriented support
 </li>
 <li>
 Ability to adapt to a shift schedule and a 6-day work week due to 24/7 customer support operations
 </li>
 <li>
 Proficiency in written and spoken English
 </li>
 </ul>
 
 
 
 
 
 The advantages of being at Paribu
 
 
 
 We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 
 
 
 
 <ul>
 <li>
 
 Meal allowance
 
 &ndash; Generous support with a flexible meal card.
 </li>
 <li>
 
 Private health insurance
 
 &ndash; Comprehensive coverage for employees, including
 
 spouses and children
 
 .
 </li>
 <li>
 
 Commuting support
 
 &ndash; Financial support for commuting based on your office route.
 </li>
 <li>
 
 S.O.S. leave (10 days)
 
 &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
 </li>
 <li>
 
 Birthday leave
 
 &ndash; One
 
 extra day off
 
 during your birthday month.
 </li>
 <li>
 
 Language learning support
 
 &ndash; Resources to enhance English communication skills.
 </li>
 <li>
 
 Personal development support
 
 &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
 </li>
 <li>
 
 Well-being &amp; health platform
 
 &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
 </li>
 <li>
 
 Relocation allowance
 
 &ndash;
 
 
 Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
 </li>
 <li>
 
 Top-tier work equipment
 
 &ndash; High-performance devices and all the essential tools you need to do your best work.
 </li>
 <li>
 
 Cultural events
 
 &ndash; Enjoy
 
 concerts, theater, cinema,
 
 and
 
 sports tickets
 
 through company-sponsored opportunities.
 </li>
 </ul>
 
 
 
 
 
 The hiring journey
 
 
 
 From application to onboarding, here's a step-by-step look at your journey with Paribu.
 
 
 
 
 
 
 1. Application:
 
 Submit your application online.
 
 
 
 2. Initial screening:
 
 People Team reviews your resume.
 
 
 
 3. Interview process:
 
 Meet with hiring managers and team members.
 
 
 
 4. Assessment tests / Case study:
 
 Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 
 
 
 5. Offer &amp; onboarding:
 
 If it&rsquo;s a great fit, you will be welcomed on board.
 
 
 
 
 
 
 Application process
 
 
 
 Should you have already applied, here are two essential facts about the process:
 
 
 
 
 <ul>
 <li>
 While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
 </li>
 <li>
 All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
 </li>
 </ul>
 
 
 
 
 In accordance with applicable data protection regulations, please note the following:
 
 
 
 
 
 I have been informed that my personal data is processed by Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 
</div>

Customer Experience Associate Specialist

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do</h2>
</div><div>
Impact. Growth. Ownership. 
At Vodafone, we're looking for a bold commercial leader to take Device Insurance beyond a product and make it seamless part of the FLEX world and customer experience.<ul><li> 
Own the end-to-end journey of device insurance from product vision to commercial strategy to customer adoption</li><li>Translate customer needs, market insights and competitive dynamics into scalable growth strategies</li><li>Build &amp; optimize the sales funnel &amp; channel playbook, driving attachment, retention, and revenue</li><li>Lead commercial propositions, align with stakeholders, and turn strategy into measurable results</li><li>Create data-driven forecasts, performance dashboards, and growth action plans (Sales, revenue, churn, ARPU, attachment)</li><li>Champion test-and-learn culture, continuously improving customer experience and commercial outcomes</li><li>Partner seamlessly with cross-functional teams (Finance, Data, CX, Tech, Legal, Marketing, Channels etc) - and be the one who get things done.</li><li>Act as a primary point of contact for commercial propositions, align with stakeholders and follow up defined actions</li><li>Prepare monthly forecasts &amp; propose relevant actions</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who you are</h2>
</div><div><ul><li>A commercial powerhouse with a proven track record in product growth, sales, and customer experience</li><li>Strong product mindset: you understand lifecycle, adoption and what makes customers stick</li><li>Customer-obsessed - experience design and CX optimization are second nature to you</li><li>Skilled at managing complex stakeholder ecosystems, aligning diverse teams towards one goal</li><li>Analytical yet creative - you thrive on data but also know whento trust instinct</li><li>Experienced in telecom, fintech, or other fast-paced industries where growth and agility are key</li><li>Highly proactive, resillient, and driven - a true self-starter who makes things happen!</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Not a perfect fit?</h2>
</div><div>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</div></div><div><div><h2 class="jobSectionHeader">
What's in it for you</h2>
</div><div>
We like to keep them flexible:<ul><li>Vflexy: Flexible Benefits Program</li><li>Hybrid working kit</li><li>Ergonomic kit allowance</li><li>Digital meal voucher</li><li>Flexible transportation allowance.</li><li>Employee assistance hotline &amp; counselling</li><li>Comprehensive and flexible private health insurance</li><li>Discounted price deals for wide range of products &amp; services</li></ul> 
Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye 
Data Privacy 
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.</div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

Digital Insurance Senior Associate Manager

Explore 1244+ Customer experience manager in Istanbul this September. Find roles across top companies and apply now to boost your career.