product manager

marketing manager

account manager

brand manager

communications manager

customer experience manager

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

METRO Türkiye

<div>
 
 METRO is a global food company which inspires the gastronomy sector in more than 30 countries with 678 stores serving more than 17 million customers all around the world!
 
 
 With its 34 years presence in our country, METRO T&uuml;rkiye is operating in 20 cities, with 36 stores and 4.500 employees.
 
 
 We are a purpose driven company; we value Turkish cuisine, develop our community by supporting our chefs, leading the market with several sustainability projects, diverse and inclusive structure, digitalization projects, agile innovative approaches and inspire the sector.
 
 
 METRO T&uuml;rkiye is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, color, religion, sex, national origin, sexual orientation, disability, or gender identity.
 
 
 We are looking for a Consumer Marketing Manager for our new brand
 
 Bonveno
 
 . Bonveno is a new generation retail initiative that offers solutions beyond grocery shopping to its customers. This position will be reporting to General Manager of Bonveno.
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 <ul>
 <li>
 Design and execute integrated marketing campaigns that attract and engage convenience market shoppers,
 </li>
 <li>
 Oversee all customer touchpoints, including social media, flyers, offline and online platforms, loyalty programs and in-store activations,
 </li>
 <li>
 Lead the customer experience journey from store entry to checkout, ensuring consistency and excellence across all formats,
 </li>
 <li>
 Collaborate closely with cross-functional teams (Sales, Trade Marketing, Operations) to align marketing initiatives with promotions, pricing, and assortment strategies in order to drive traffic, conversion and loyalty,
 </li>
 <li>
 Manage weekly/monthly promotional calendars, ensuring effective communication to maximize traffic and sales uplift,
 </li>
 <li>
 Conduct shopper insight analysis and track consumer behavior to inform decision-making and optimize marketing investments,
 </li>
 <li>
 Coordinate with external agencies, creative partners and media to deliver impactful campaigns.
 </li>
 <li>
 Monitor and control marketing budgets, ensuring efficiency and ROI.
 </li>
 </ul>
 
 
 Nitelikler
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration or related field. MBA is a plus,
 </li>
 <li>
 At least 7 years of experience in retail marketing, preferably in food retail or FMCG with 5 years in a managerial role,
 </li>
 <li>
 Strong knowledge of shopper marketing, customer loyalty programs and digital marketing,
 </li>
 <li>
 Solid understanding of retail KPIs (traffic, conversion, basket size, frequency),
 </li>
 <li>
 Data driven mindset with ability to translate numbers and insights into actionable strategies,
 </li>
 <li>
 Excellent communication, leadership, and project management skills,
 </li>
 <li>
 Fluent in English (written and spoken).
 </li>
 </ul>
 
 
 
 
 
 Ek Bilgiler
 
 
 
 Head Office Working Model is Hybrid in METRO, We're working remotely on Fridays. You can work from anywhere on that day!
 
</div>

Consumer Marketing Manager (Bonveno)

Pluxee Türkiye (formerly Sodexo Avantaj)

<div>
 
 
 Pluxee (Formerly Sodexo Benefits &amp; Rewards)
 
 
 
 
 
 
 The leading global employee benefits and engagement partner that opens up a world of opportunities to help everyone enjoy more of what really matters to them. We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about.
 
 
 
 
 
 Through a full range of innovative and digital solutions deployed in 29 countries, Pluxee creates meaningful, engaging, and personalized experiences to contribute to the well-being of individuals at work and beyond. From meal and food, culture, gifts to wellness and mobility, Pluxee&rsquo;s products and services are designed to bring more value to people. Pluxee supports the purchasing power and promotes the well-being of more than 37 million consumers.
 
 
 Pluxee accompanies 500,000 clients to develop more meaningful relationships with their employees and improve their engagement. Pluxee simplifies the life of 1.7 million merchants every day. Strengthened by its historical ties with Sodexo, Pluxee with its 5,400 employees is committed to increase its influence as CSR leader by giving its clients, partners and consumers the means to make more sustainable choices every day.
 
 
 
 
 
 We are Pluxee, ex- Sodexo Benefits and Rewards Services, we&rsquo;re inventing entirely new ways to influence and enrich the lives of employees worldwide.
 
 
 
 
 
 
 We bring to life benefit platforms and payment solutions to open up a world of opportunities to our 500,000 clients and 37 million of their employees in 29 countries.
 
 
 
 
 
 
 Are you looking to shape the future of employee benefits and engagement?
 
 
 
 
 
 
 
 Be the change. Let&rsquo;s go above and beyond.
 
 
 
 
 
 
 
 For more information: www.pluxeegroup.com
 
 
 
 
 
 
 
 
 
 
 
 
 🌟 You&rsquo;re a match, if you have:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a 4-year university,
 </li>
 <li>
 Minimum 5 years of experience in
 
 customer experience
 
 , channel management, or Customer Success,
 </li>
 <li>
 Knowledge of touchpoint analysis and customer journey mapping,
 </li>
 <li>
 Ability to track KPIs (NPS, CSAT, CES, etc.) with strong analytical skills,
 </li>
 <li>
 Good command of English,
 </li>
 <li>
 Experience in project management and coordinating with multiple stakeholders,
 </li>
 <li>
 Proficiency in CRM, reporting, and digital tools,
 </li>
 <li>
 Experience working with methodologies such as Agile,
 </li>
 <li>
 Adaptable to change and comfortable in an agile working environment.
 </li>
 <li>
 Familiar with AI-based solutions, chatbots, self-service platforms, and messaging channels (e.g., WhatsApp Business),
 </li>
 <li>
 Experienced in efficiency and automation projects,
 </li>
 <li>
 Skilled in customer experience analytics and data visualization tools (Tableau, Power BI, etc.),
 </li>
 <li>
 Experience with Voice of Customer (VoC) and sentiment analysis projects,
 </li>
 <li>
 Knowledge of omnichannel experience management (call center, digital, face-to-face, mobile, etc.),
 </li>
 <li>
 Experience in personalized customer journeys and segment management
 </li>
 <li>
 Proactive, result-oriented, with strong communication and presentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 🚀 Your next challenge
 
 :
 
 
 
 
 <ul>
 <li>
 Manage and improve
 
 customer experience across all touchpoints end-to-end,
 
 </li>
 <li>
 Prepare Account Manager journey maps, define and optimize critical touchpoints,
 </li>
 <li>
 Analyze customer feedback and develop actionable improvement plans,
 </li>
 <li>
 Collaborate closely with sales, marketing, product and other teams,
 </li>
 <li>
 Regularly track and report experience performance metrics, providing recommendations for improvement,
 </li>
 <li>
 Leverage technological tools and automation systems to enhance customer experience processes,
 </li>
 <li>
 Increase
 
 CX awareness
 
 within the company, coordinate training, and drive cross-team collaboration.
 </li>
 <li>
 Lead AI, chatbot, self-service, WhatsApp, and other digital channel projects to improve customer satisfaction and efficiency,
 </li>
 <li>
 Drive automation and efficiency projects, conducting impact and ROI analysis,
 </li>
 <li>
 Design and manage Voice of Customer (VoC) programs,
 </li>
 <li>
 Track customer experience trends and competitive benchmarks to adapt best practices into the organization,
 </li>
 <li>
 Measure customer journeys with a data-driven approach and design personalized experience scenarios.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 📍 Your Location: Istanbul, Turkey -- Hybrid
 
 
 
 
 
 
 
 
 ☀️ Happy at work
 
 
 
 
 
 <ul>
 <li>
 A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too. It counts!
 </li>
 <li>
 A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun!
 </li>
 <li>
 Employee experience is what we do: So, you can expect a comprehensive package including competitive salary + annual bonus based on performance + PluxeeFlex (flex benefits) + career development opportunities.+ extra welcome leave (6 days) in your first year.
 </li>
 </ul>
 
 .
 
 
 
 
 
 
 
 
 Our company will process the personal data you may submit within the scope of your application as a controller to evaluate your application for the position you have applied or further recruitment opportunities in association with your application. As a candidate, all communication between you and our company is protected according to Turkish Personal Data Protection Law No.6698 You can click on the link &ldquo;https://www.pluxee.com.tr/kilavuz/calisan-adayi-aydinlatma-metni/&rdquo; for details
 
</div>

CX Team- Senior Touchpoint Experience Designer

Allianz

<div>
 
 "Would you like to take your place in Allianz, which is the choice of those who care for tomorrow?&rdquo;
 
 
 
 
 
 The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic &amp; Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.
 
 
 Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let&rsquo;s care for tomorrow.
 
 
 
 
 
 We believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. To fulfill our commitment to equal opportunities, gender equity, and balanced gender representation, Allianz T&uuml;rkiye has achieved the globally recognized EDGE certification.
 
 
 
 
 
 At Allianz Turkey we proud to be recognized as a &ldquo;Great Place To Work&rdquo; and chosen as a top company of business world at 8 times by Capital Magazine.
 
 
 
 
 
 
 How can you make an impact?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Statistics, or related fields
 </li>
 <li>
 Minimum 2 years of experience in Customer Data Analytics, Business Intelligence, Reporting, Data Modeling, and ETL solutions/projects
 </li>
 <li>
 Proficient in relational database concepts and languages such as SQL, TSQL, PL/SQL
 </li>
 <li>
 Experience or knowledge in Big Data and Open Source technologies is a plus
 </li>
 <li>
 Strong analytical mindset with the ability to tackle ambiguous problems, identify relevant data, make assumptions, and deliver actionable insights
 </li>
 <li>
 Skilled in defining KPI strategies, growth opportunities, time series analysis, and data visualization
 </li>
 <li>
 Experience with persona analysis and customer journey mapping methodologies
 </li>
 <li>
 Proficient in at least one data modeling or analytics tool such as SAS, KNIME,PBI, Python, or R
 </li>
 <li>
 Solid command of Microsoft Office applications
 </li>
 <li>
 Excellent verbal and written communication skills, able to present data-driven information clearly and professionally
 </li>
 <li>
 Proven ability to collaborate effectively with cross-functional teams and stakeholders
 </li>
 <li>
 Self-motivated, proactive, with a creative and problem-solving approach, open to innovation and continuous learning
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What do we expect you to bring?
 
 
 
 
 
 <ul>
 <li>
 Act as an Analytics Translator by converting complex data into actionable insights accessible to all stakeholders
 </li>
 <li>
 Collaborate with cross-functional teams to define success metrics, track and quantify data, and develop a shared understanding of KPIs
 </li>
 <li>
 Provide ad-hoc analysis and build automated dashboards to offer clear visibility into business performance
 </li>
 <li>
 Develop deep analytical insights into the drivers of product growth and identify areas for improvement
 </li>
 <li>
 Lead the design, implementation, and optimization of loyalty programs, analyzing user behavior through customer segmentation, RFM, and cohort analyses
 </li>
 <li>
 Monitor loyalty campaign performance, design A/B tests, and generate valuable insights for continuous improvement
 </li>
 <li>
 Prepare regular dashboards and reports using data visualization tools for various business units
 </li>
 <li>
 Build predictive models such as churn analysis, CLV estimation, and user lifecycle forecasting
 </li>
 <li>
 Partner closely with CX and Marketing teams to create personalized, data-driven campaigns
 </li>
 <li>
 Aggregate data from multiple sources to create comprehensive dashboards and presentations
 </li>
 <li>
 Use customer insights and analytics to propose and implement strategic improvements
 </li>
 <li>
 Analyze customer feedback, identify key trends and outliers, and derive actionable insights to enhance customer experience
 </li>
 <li>
 Recommend data-driven changes to support strategic decision making and business growth
 </li>
 <li>
 Stay updated on the latest technology trends and contribute to AI projects using Python and R
 </li>
 <li>
 Support the development of communication strategies focused on acquiring new customers and retaining existing ones
 </li>
 <li>
 Conduct market and sales forecasting studies and prepare detailed forecast analyses
 </li>
 </ul>
 
 
 
 
 
 What we will offer you?
 
 
 
 
 Company:
 
 
 <ul>
 <li>
 Working in Green certificated &amp; pet friendly Allianz Tower / Allianz Kamp&uuml;s with modern work spaces, gym &amp; social areas.
 </li>
 <li>
 Working in agile, flexible, digital and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Flex summer (July &ndash; August)
 </li>
 <li>
 Part time working
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Yearly bonus
 </li>
 <li>
 Home expense payment
 </li>
 <li>
 Home office payment (monthly)
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Employer sponsored pension &amp; Family included health insurance
 </li>
 <li>
 Special Allowances (Marriage, newborn etc.)
 </li>
 <li>
 Meal Allowance (Card/monthly)
 </li>
 </ul>
 
 
 
 
 
 Leave Rights:
 
 
 <ul>
 <li>
 School Report Day (Half Day) &amp; First Day of school (Half Day)
 </li>
 <li>
 Allianz day off
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Paternity Leave &ndash; 10 days
 </li>
 <li>
 Marriage Leave &ndash; 5 days
 </li>
 <li>
 
 After 4 years of work, having extra one day annual leave each year (up to 26 days)
 
 </li>
 </ul>
 
 
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Join us.
 
 Let's care for tomorrow.
 
 
 
 
 
 
 And there is much more!
 
 
 
 Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the
 
 &ldquo;Customer Experience Data Scientist - P&amp;C Retail Insurance Member&rdquo;
 
 position.
 
 
 
 
 
 While you await news from us, we would like to share a playlist with you to help you enjoy your time.
 
 
 https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584
 
 
 
 
 
 &ldquo;This is Allianz, life is quite different here!&rdquo;
 
 
 
 #TutkuylaY&uuml;r&uuml;yenlerinYolu #LetsCareForTomorrow #AllianzT&uuml;rkiye
 
 
 
 
 
 
 
 "Please find the clarification text about the processing of your personal data within the scope of the GDPR in the link below."
 
 
 
 
 https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html
 
 
</div>

Customer Experience Data Scientist - P&C Retail Insurance Member

oBilet

<div>Founded in 2012, Obilet.com is a leading travel and tourism platform offering comprehensive services, including bus, flight, and ferry ticketing, along with hotel bookings and car rentals.
As the undisputed market leader in Turkey across both B2B and B2C segments, the platform supports bus carriers with its best-in-class SaaS Inventory Management System (IMS), attracts 25 million monthly visitors, and boasts 15 million app downloads.
Projected to mediate over 50 million transactions in 2025, Obilet is expanding internationally to become one of the largest global players in the travel tech industry.
Main responsibilities will include:<ul><li>
Ensuring AI integrations with CRM systems, call center software, and digital platforms</li><li>
Analyzing customer interaction data (call center records, chatbot logs, survey data, social media comments, etc.) to build models</li><li>
Leading the implementation of AI solutions such as chatbots and virtual assistants, collaborating closely with technical teams for integrations</li><li>
Designing AI - human interactions (triggers, routing rules, confidence thresholds) aligned with brand voice, privacy, and ethical standards</li><li>
Analyzing customer journeys in line with CX strategies and creating improvement opportunities using AI</li><li>
Collaborating with business and technology teams to translate CX goals into technical solutions</li><li>
Measuring and reporting the impact of AI applications (chatbots, recommendation systems, sentiment analysis, etc.) on customer interactions</li><li>
Continuously testing and refining AI tools using real customer data, quickly resolving issues to ensure smooth operations</li><li>
Managing relationships with AI vendors, consultants, and external partners to maximize value from collaborations</li><li>
Analyzing the contribution of AI solutions to CX KPIs such as self-service rate, automation success, resolution time, customer experience scores</li></ul> 
To be successful in this role, you need to have:<ul><li>
BS degree in Industrial Engineering departments</li><li>
Min. 1 year of previous experience with customer experince projects are nice to have</li><li>
Previous experience with AI projects, hackathons, or personal AI experiments is a strong plus</li><li>
Strong command of English to effectively follow technical literature</li><li>
Strong sense of analytical thinking, detail-oriented and eager to learn</li><li>
Strong problem solving, critical thinking skills</li><li>
Comfortable working in a dynamic, constantly changing atmosphere and prioritizing work appropriately</li></ul>
What we offer:
 Hybrid Working: We work hybrid, but our offices are always open for us
 Birthday Leave: In the month of our birthday, we can take a day off on any day we choose
 Flexible Working Hours: On the days we come to the office, we set our own start time with our flexible working model
 Happy Hours &amp; Company Events: With our New Year&rsquo;s Event, #obiletfest and Happy Hours, we not only strive for success but also have a lot of fun along the way
 Self-Development: Your growth is our focus, with access to online learning platforms like Udemy and various training programs designed to support your professional development
 Best-in-class Teammates: We are all the best in our fields and we are confident about it
 No Dress Code: We have no dress code. We can set the trend in our office with our style<ul><li>Free Snacks &amp; Drinks: Surprise breakfasts, desserts and fruits might be waiting for us in our office</li></ul>
&#10024; Health Insurance: We are by your side with our health insurance whenever you need it.</div>

Jr. CX Artificial Intelligence Project Manager

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do</h2>
</div><div><div>
Provide and implement Digital projects in Retail stores to Support the brand strategy and improve customer experience. 
 
<ul><li>Contributing to retail strategy with an omnichannel perspective to enhance customer experience
</li><li>Lead on projects and action plans of &lsquo;&rsquo;happy customer&rsquo;&rsquo; and &ldquo; excellent customer journey&rdquo; at retail channel in order to understand main pain points.
</li><li>Managing stakeholder reltions across retail channels, regions and external partners
</li><li>Manage Retail OPEX budget
</li><li>Develop and deploy incentive and loyalty programs to increase customer satisfaction
</li><li>Digitalize processes of retail channels and implement omnichannel strategy for all new products and services
</li><li>Create project timelines and budgets while monitoring progress and expenses
</li><li>Conduct regular field visits to understand the needs of the stores</li><li>Visit similar and different industries to stay up to date with retail trends</li></ul></div></div></div><div><div><h2 class="jobSectionHeader">
Who you are</h2>
</div><div><ul><li>Minimum 2 years of experience in a smiliar field</li><li>Bachelor Degree in Engineering or Business, Master Degree is a plus</li><li>Presentable and strong analytical thinking skills</li><li>Strong written, verbal communication skills&amp; interpersonal skills both in Turkish and English</li><li>Multi-task management</li><li>Problem-solving &amp; decision making, Results-driven and delivery-focused</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Not a perfect fit?</h2>
</div><div>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</div></div><div><div><h2 class="jobSectionHeader">
What's in it for you</h2>
</div><div>
We like to keep them flexible:<ul><li>Vflexy: Flexible Benefits Program</li><li>Hybrid working kit</li><li>Ergonomic kit allowance</li><li>Digital meal voucher</li><li>Flexible transportation allowance.</li><li>Employee assistance hotline &amp; counselling</li><li>Comprehensive and flexible private health insurance</li><li>Discounted price deals for wide range of products &amp; services</li></ul> 
Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye 
Data Privacy 
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.</div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

Retail Development Associate Manager

AVD Consultancy

<div>
 
 
 M&uuml;&scedil;teri Deneyimi Uzman&inodot; (Engelli Kadro)
 
 
 
 
 
 
 T&uuml;rkiye&rsquo;nin &ouml;nde gelen telekom&uuml;nikasyon &scedil;irketlerinden biri i&ccedil;in
 
 i&scedil;e al&inodot;m dan&inodot;&scedil;manl&inodot;&gbreve;&inodot;n&inodot;
 
 y&uuml;r&uuml;tmekteyiz. Bu ilan, f&inodot;rsat e&scedil;itli&gbreve;i kapsam&inodot;nda
 
 engelli adaylar&inodot;m&inodot;z&inodot;n ba&scedil;vurular&inodot;n&inodot;
 
 de&gbreve;erlendirmek amac&inodot;yla yay&inodot;nlanm&inodot;&scedil;t&inodot;r.
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;:
 
 
 <ul>
 <li>
 Mobil &ouml;deme, haz&inodot;r limit, kart, POS ve mobil uygulama &uuml;r&uuml;nleri i&ccedil;in m&uuml;&scedil;teri &scedil;ik&acirc;yet ve sorunlar&inodot;n&inodot;n &ccedil;&ouml;z&uuml;m ak&inodot;&scedil;lar&inodot;n&inodot; tasarlamak, gerekli iyile&scedil;tirmeleri ilgili ekiplerle takip etmek ve m&uuml;&scedil;teri deneyim yolculu&gbreve;unu u&ccedil;tan uca tasarlamak,
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 Yeni &uuml;r&uuml;nlerde m&uuml;&scedil;teri deneyimi ve destek s&uuml;re&ccedil;lerini en ba&scedil;&inodot;ndan olu&scedil;turmak, &ccedil;a&gbreve;r&inodot; merkezi i&ccedil;in teknik ihtiya&ccedil;lar&inodot; belirlemek ve bilgilendirmelerin yap&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak,
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 &Ccedil;a&gbreve;r&inodot; merkezi ve &ccedil;&ouml;z&uuml;m ekiplerindeki m&uuml;&scedil;teri temsilcilerinin &uuml;r&uuml;n bilgilerini art&inodot;rmaya y&ouml;nelik e&gbreve;itimleri planlamak,
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 &Uuml;r&uuml;nlerle ilgili bilgilerin eksiksiz ve eri&scedil;ilebilir olmas&inodot; i&ccedil;in i&ccedil;erik y&ouml;netimini ilgili &uuml;r&uuml;n y&ouml;neticileriyle koordine etmek,
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 &Ccedil;a&gbreve;r&inodot; merkezi ve IVR deneyimlerini iyile&scedil;tirmek,
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 M&uuml;&scedil;teri memnuniyet skorlar&inodot;n&inodot; takip etmek, memnuniyetsizlik yaratan durumlar&inodot; tespit ederek &ccedil;&ouml;z&uuml;me y&ouml;nelik aksiyonlar&inodot; ilgili ekiplerle payla&scedil;mak,
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 &Ccedil;a&gbreve;r&inodot; merkezi ve &ccedil;&ouml;z&uuml;m ekiplerine gelen &ccedil;a&gbreve;r&inodot;/ak&inodot;&scedil;lar&inodot; takip etmek, ola&gbreve;an d&inodot;&scedil;&inodot; art&inodot;&scedil;larda alarm &uuml;retmek ve ilgili ekiplerle payla&scedil;mak,
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 Sosyal medya ve dijital kanallardan gelen m&uuml;&scedil;teri taleplerini takip etmek ve raporlamak,
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 Servis bazl&inodot; churn oranlar&inodot;n&inodot; d&uuml;zenli takip edip ilgili ekiplere raporlama yapmak,
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 Ola&gbreve;an&uuml;st&uuml; durumlarda h&inodot;zl&inodot; aksiyon almak i&ccedil;in alarm mekanizmalar&inodot;n&inodot; &ccedil;al&inodot;&scedil;t&inodot;rmak,
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 KPI&rsquo;lar do&gbreve;rultusunda m&uuml;&scedil;teri temsilcilerine hedefler belirlemek ve &ouml;d&uuml;llendirme kurgular&inodot;n&inodot; geli&scedil;tirmek,
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 &Ccedil;a&gbreve;r&inodot; merkezi ve &ccedil;&ouml;z&uuml;m ekiplerinin y&inodot;ll&inodot;k b&uuml;t&ccedil;e ve temas planlar&inodot;n&inodot; y&ouml;netmek ve uyum takibini yapmak,
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 </ul>
 
 
 
 
 
 Aranan Nitelikler:
 
 
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 &Uuml;niversitelerin ilgili fak&uuml;ltelerinden mezun (lisans mezunu),
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 M&uuml;&scedil;teri deneyimi ve temas kanallar&inodot; y&ouml;netiminde benzer bir g&ouml;revde en az 2 y&inodot;l deneyim,
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 G&uuml;&ccedil;l&uuml; ileti&scedil;im ve m&uuml;zakere becerileri,
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 Say&inodot;sal ve analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i, veriye dayal&inodot; karar alma becerisi,
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 Sahiplenme, sorumluluk alma ve proaktif yakla&scedil;&inodot;m,
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 S&uuml;re&ccedil; odakl&inodot;, problem &ccedil;&ouml;zme becerisi geli&scedil;mi&scedil;, kendine g&uuml;venen,
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 &Ouml;nceliklendirme ve takip konular&inodot;nda yetkin, aksiyon almada &ouml;nc&uuml;,
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 </ul>
 
 
 
 
 E&gbreve;er siz de potansiyelinize de&gbreve;er verilen, &ccedil;e&scedil;itlili&gbreve;in g&uuml;c&uuml;n&uuml; &ouml;nemseyen kapsay&inodot;c&inodot; bir i&scedil; ortam&inodot;nda kariyerinize y&ouml;n vermek istiyorsan&inodot;z, ba&scedil;vurular&inodot;n&inodot;z&inodot; bekliyoruz!
 
 
 
 
 
 
 &ldquo;AVD Dan&inodot;&scedil;manl&inodot;k&rdquo; &scedil;irketi, T&uuml;rkiye &Idot;&scedil; Kurumu&rsquo;nun 1225 numaral&inodot; izin belgesi ile faaliyetlerini s&uuml;rd&uuml;rmektedir.
 
 
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Müşteri Deneyim Uzmanı (Engelli Kadro)

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