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customer experience manager

Turkcell

<div>
 
 Turkcell olarak yeteneklerimize e&scedil;siz insan deneyimi ya&scedil;atarak, de&gbreve;er yaratan s&uuml;rd&uuml;r&uuml;lebilir bir organizasyon in&scedil;a etmeyi ve i&scedil;veren markam&inodot;z&inodot; zirveye ta&scedil;&inodot;may&inodot; hedefliyoruz. Bu hedef do&gbreve;rultusunda benimsedi&gbreve;imiz de&gbreve;erlerimizi i&scedil; yap&inodot;&scedil; bi&ccedil;imlerimize yans&inodot;t&inodot;yoruz.
 
 
 
 
 
 
 
 Turkcell&rsquo;de Neye De&gbreve;er Veriyoruz?
 
 
 
 
 
 &Idot;nsan Odakl&inodot;l&inodot;k:
 
 E&scedil;siz insan deneyimi olu&scedil;turmak amac&inodot;yla uygulamalar&inodot;m&inodot;z&inodot;n merkezinde insan&inodot; konumluyor, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyelini en &uuml;st d&uuml;zeye &ccedil;&inodot;karmay&inodot; ve onlar&inodot;n yeteneklerini geli&scedil;tirmeyi hedefliyoruz.
 
 
 
 Yenilik:
 
 &Idot;nsanlar&inodot;n hayat&inodot;nda fark yaratan yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retmek, fikir ve teknolojileri ke&scedil;fetmek i&ccedil;in tutkulu bir &scedil;ekilde &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🚀
 
 
 
 
 M&uuml;kemmellik:
 
 Dahil oldu&gbreve;umuz ve temas etti&gbreve;imiz her noktada m&uuml;kemmelliyeti hedefliyor, kendimize y&uuml;ksek standartlar belirliyor, ola&gbreve;an&uuml;st&uuml; sonu&ccedil;lar elde ediyoruz.
 
 🎯👌🏼
 
 
 
 
 &Idot;&scedil; Birli&gbreve;i:
 
 Ba&scedil;ar&inodot;n&inodot;n anahtar&inodot; olarak birlikte &ccedil;al&inodot;&scedil;may&inodot;, sayg&inodot; ve &scedil;effafl&inodot;k k&uuml;lt&uuml;r&uuml;n&uuml; te&scedil;vik ediyoruz. 👥🔗🧩
 
 
 
 M&uuml;&scedil;teri Odakl&inodot;l&inodot;k:
 
 M&uuml;&scedil;terilerimizin ihtiya&ccedil;lar&inodot;n&inodot; merkeze koyarak ola&gbreve;an&uuml;st&uuml; m&uuml;&scedil;teri deneyimleri sunmay&inodot; hedefliyoruz. 🤝🖇️
 
 
 
 S&uuml;rd&uuml;r&uuml;lebilirlik:
 
 M&uuml;&scedil;terilerimiz, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z ve d&uuml;nyam&inodot;z i&ccedil;in s&uuml;rd&uuml;r&uuml;lebilir bir gelecek amac&inodot;yla &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🌍
 
 
 
 
 
 
 
 
 Ne Bekliyoruz?
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans veya &uuml;st&uuml; b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 S&ouml;zl&uuml; ve yaz&inodot;l&inodot; ileti&scedil;im becerileri kuvvetli olan,
 </li>
 <li>
 &Idot;yi derecede (yaz&inodot;l&inodot;/s&ouml;zl&uuml;) &Idot;ngilizce bilgisi olan,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi konusunda bilgi sahibi,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, problem &ccedil;&ouml;zme yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi trendlerini ve teknolojilerini takip eden,
 </li>
 <li>
 Journey ve s&uuml;re&ccedil; tasar&inodot;m&inodot; konusunda &ccedil;al&inodot;&scedil;m&inodot;&scedil; veya bu konulara ilgisi olan,
 </li>
 <li>
 &Ccedil;oklu partilerle &ccedil;al&inodot;&scedil;ma ve proje y&ouml;netme kabiliyeti olan,
 </li>
 <li>
 Organizasyonel ve liderlik becerileri y&uuml;ksek,
 </li>
 <li>
 Sunum ve m&uuml;zakere becerileri y&uuml;ksek,
 </li>
 <li>
 Etkili ileti&scedil;im ve ikna becerilerine sahip, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 M&uuml;&scedil;teri odakl&inodot; d&uuml;&scedil;&uuml;nebilen, yarat&inodot;c&inodot;, bireysel motivasyonu y&uuml;ksek ve sonu&ccedil; odakl&inodot;,
 </li>
 <li>
 &Idot;nisiyatif alma becerisine sahip, proaktif ve inovatif yakla&scedil;&inodot;m sergileyebilen.
 </li>
 </ul>
 
 
 
 
 
 NOT: Bu pozisyon, y&ouml;netsel bir pozisyon de&gbreve;ildir.
 
 
 
 
 
 
 
 
 Turkcell&rsquo;de Kurumsal M&uuml;&scedil;teri Deneyimi K&inodot;demli Uzman&inodot; Rol&uuml; Ne Yapar?
 
 
 
 <ul>
 <li>
 Yapay zeka ve analitik yetkinlikler ile m&uuml;&scedil;teri deneyimi ve dijital d&ouml;n&uuml;&scedil;&uuml;m projelerinin y&ouml;netimini ger&ccedil;ekle&scedil;tirir.
 </li>
 <li>
 M&uuml;&scedil;teri Deneyiminde sekt&ouml;rel ve d&uuml;nya genelindeki yeni yakla&scedil;&inodot;mlar&inodot; ve teknolojileri takip eder.
 </li>
 <li>
 Design Thinking metodunu da kullanarak, journey baz&inodot;nda deneyim tasar&inodot;m&inodot;, haritaland&inodot;rma yapar.
 </li>
 <li>
 T&uuml;m kanallar&inodot;m&inodot;za gelen m&uuml;&scedil;teri &scedil;ikayetlerinin y&ouml;netim stratejisini belirler ve takip eder.
 </li>
 <li>
 M&uuml;&scedil;terimize temas edecek her lansman &ouml;ncesi, ilgili partilerle (sat&inodot;&scedil;, pazarlama, finans, hukuk &ndash; reg&uuml;lasyon) birlikte &ccedil;al&inodot;&scedil;arak deneyimi tasarlar,
 </li>
 <li>
 Deneyim tasar&inodot;m&inodot; yaparken, &scedil;irketimizin ana odaklar&inodot;ndan olan dijitalle&scedil;me stratejisine uygun olarak, m&uuml;&scedil;terilerimizin dijital uygulamalar&inodot;m&inodot;za y&ouml;nlenebilmelerini sa&gbreve;layacak d&uuml;zenlemeler yapar.
 </li>
 <li>
 Yeni teknolojik &ccedil;&ouml;z&uuml;mlere girdi sa&gbreve;lamak ve bunlar&inodot; g&uuml;nl&uuml;k uygulamalara entegre etmek i&ccedil;in teknoloji ekipleri ile yak&inodot;n &ccedil;al&inodot;&scedil;&inodot;r.
 </li>
 <li>
 Omnichannel CX stratejilerimize uygun &scedil;ekilde y&ouml;netti&gbreve;i s&uuml;recin etkilili&gbreve;ini artt&inodot;r&inodot;r.
 </li>
 <li>
 M&uuml;&scedil;terinin sesinin b&uuml;t&uuml;nsel olarak incelenmesi, u&ccedil;tan uca m&uuml;&scedil;teri deneyimi sa&gbreve;lamak i&ccedil;in t&uuml;m temas noktalar&inodot;n&inodot; irdeleyerek ihtiya&ccedil; duyulan aksiyonlar&inodot;n stratejisini belirler.
 </li>
 <li>
 M&uuml;&scedil;teri yolculu&gbreve;u i&ccedil; g&ouml;r&uuml;leriyle uyumlu olarak yenilik&ccedil;i kanal ve self servis &ccedil;&ouml;z&uuml;mleri &uuml;retir.
 </li>
 <li>
 M&uuml;&scedil;terilerimiz i&ccedil;in olu&scedil;turulan ad&inodot;mlar&inodot;n ve/veya olaylar&inodot;n kapsaml&inodot; bir &scedil;ekilde izlenmesini sa&gbreve;layabilmek i&ccedil;in gerekli olan sistemlerin ve performans g&ouml;stergelerinin olu&scedil;turulmas&inodot;n&inodot; sa&gbreve;lar.
 </li>
 <li>
 M&uuml;&scedil;teri Deneyiminin evrensel KPI&rsquo;lar&inodot;n&inodot;n d&uuml;zenli olarak takibini yapmak,
 </li>
 <li>
 Deneyimin kanal boyutunda bilgilendirmelerin zaman&inodot;nda ve eksiksiz yap&inodot;lmas&inodot;, scriptlerin haz&inodot;rlanmas&inodot;, yaz&inodot;l&inodot; bilgilendirmelerin (sms, push gibi) i&ccedil;eri&gbreve;ini olu&scedil;turulmas&inodot; ve do&gbreve;ru i&scedil;in do&gbreve;ru kanalda y&ouml;netilmesi i&ccedil;in gereken altyap&inodot;lar&inodot; haz&inodot;rlamak,
 </li>
 <li>
 Sekt&ouml;r&uuml;m&uuml;z&uuml;n D&uuml;zenleyici ve Denetleyici Kurumunun (BTK) esas ve y&ouml;netmeliklerine tam uyum sa&gbreve;layan deneyim aksiyonlar&inodot;n&inodot; almak.
 </li>
 </ul>
 
 
 
 
 
 
 Yan Haklar ve Faydalar
 
 
 
 
 Ekibimizin bir &uuml;yesi olarak, rekabet&ccedil;i bir &uuml;cret, esnek &ccedil;al&inodot;&scedil;ma d&uuml;zenlemeleri, kariyer geli&scedil;imi ve ilerleme f&inodot;rsatlar&inodot; gibi bir dizi yan hak ve fayda ile bulu&scedil;ma f&inodot;rsat&inodot; yakalayacaks&inodot;n. Detaylara "https://bit.ly/TurkcellTKusagi&rsquo;&rsquo; &uuml;zerinden ula&scedil;abilirsin. 🎁▶️
 
 
 
 
 
 
 *Turkcell bir e&scedil;it f&inodot;rsat i&scedil;verenidir ve &inodot;rka, renge, dine, cinsiyete, ulusal k&ouml;kene, etnik k&ouml;kene, ya&scedil;a, fiziksel g&ouml;r&uuml;n&uuml;&scedil;e veya duruma, medeni durumuna, askerlik durumuna bak&inodot;lmaks&inodot;z&inodot;n, t&uuml;m nitelikli ba&scedil;vuru sahiplerini istihdam i&ccedil;in de&gbreve;erlendirmeye al&inodot;r.
 
 
</div>

CUSTOMER EXPERIENCE MANAGER

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Apple

Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you&rsquo;re a master of them all. In the store&rsquo;s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers. 
 
Description 
As a Manager, you&rsquo;re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. 
 
Preferred Qualifications 
You have demonstrated leadership ability with proven experience in a customer-facing sales setting. 
Cross-industry experience is welcome. 
You have a passion for learning about Apple technology and products. 
You read, write and speak English fluently. 
You are flexible with your schedule. Your work hours will be based on business needs. 
 
Minimum Qualifications 
Proven ability to drive amazing customer experiences - and results - through team development. 
Experience with diplomatically managing multiple commitments to customers, staff, and operations. 
Ability to adapt to challenges while remaining calm in a constantly changing retail environment. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Manager

flexigo

<div>
 
 Eager to join a dynamic and quickly expanding startup that is provides a key missing piece to today&rsquo;s evolving mobility ecosystem? Are you a self-starter with experience in deployment of software platforms and ensuring success of corporate customers? flexigo is seeking a Customer Success Manager to help launch our unique suite of digitized mobility solutions that are creating an ecosystem of sustainable mobility for customers across the US. Join flexigo and together let's extend our footprint of our innovative technology further to fulfill our vision of being the best mobility-tech company in the world.
 
 
 
 
 
 Our platform is a SaaS platfrom for corporate and campus mobility and is inclusive of a best-in-class analytics engine, fixed-route and dynamically-routed shuttles, vanpool and carpool solutions for the commute, as well as closed-loop carshare, bike and scooter share, and chauffeured and rideshare solutions for intraday mobility, all offered via a rider mobile app, a web-based administrator portal, and a proprietary driver mobile app. In combination with flexigo&rsquo;s robust planning and automated reporting tools, the solutions offered are the most complete and elegant available in the market.
 
 
 
 
 
 flexigo has been operating in Europe for over 5 years, serving over 50k riders on a daily basis. It has been operational in the US since 2021 serving leading Fortune 500 corporations and their employees. Technological depth and operational experience in Europe makes flexigo one of the fastest growing mobility technology providers.
 
 
 
 
 
 As the Customer Success Manager, you are expected to help enable successful customer experiences that lead to growth. Along with outstanding customer management experience, you have a passion for new mobility &amp; transportation technologies and innovative business solutions. This is a very entrepreneurial role and will also involve close collaboration with our software and operations teams.
 
 
 
 
 
 The ideal candidate should have experience in deployment, customer onboarding and support of SaaS software solutions and possess exceptional communication, EQ, analytical and problem-solving skills, and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues.
 
 
 
 
 
 We are seeking a self-starter who is highly collaborative and has experience working in a customer facing role in an Engineering- or Product-led organization, ideally with a strong understanding of corporate mobility and optimized transportation services. Above all, we are looking for someone who has a proven ability to hustle, get things done, and creatively solve problems.
 
 
 
 
 
 
 Preferred skills and background:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in customer success, presales engineering or similar role in support of software solutions and services deployment
 </li>
 <li>
 Strong problem solving and analytical skills
 </li>
 <li>
 Experienced in technical requirement analysis
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Innovative, customer and solution oriented, open to new ideas
 </li>
 <li>
 Passionate about technology and transportation
 </li>
 <li>
 Team player, highly capable of coordination, cooperation, and collaboration
 </li>
 <li>
 Hungry to learn everything!
 </li>
 <li>
 Excellent interpersonal communication and negotiation skills
 </li>
 </ul>
 
 
 
 
 
 What you will do:
 
 
 
 
 
 
 During the sales process:
 
 <ul>
 <li>
 Providing demonstrations of the platfrom solutions to the customer
 </li>
 <li>
 Managing demo and PoC processes to ensure customer satisfaction
 </li>
 <li>
 Be customer oriented, not a sales-first approach
 </li>
 </ul>
 
 After the sales process:
 
 <ul>
 <li>
 Onboarding customers by means of training and initial technical assistance
 </li>
 <li>
 Coordinating sales and operations teams throughout the process
 </li>
 <li>
 Make regular customer visits and provide solutions by detailed need analysis
 </li>
 <li>
 Maximize the benefit from the service that flexigo customers who use our services and products
 </li>
 </ul>
 
 At all times:
 
 <ul>
 <li>
 Initiate outreach to internal teams regarding technical problems and new feature requests from customers to provide timely and impactful solutions
 </li>
 <li>
 Use CRM software to follow your own customers&rsquo; satisfaction, usage, and technical support processes, and to anticipate potential risks so that you can take proactive actions to sustain your customers&rsquo; satisfaction
 </li>
 <li>
 Follow developments in transportation technology fields
 </li>
 </ul>
 
 
 
 
 
 What we will provide:
 
 
 
 
 
 <ul>
 <li>
 In depth training on all aspects of our solutions
 </li>
 <li>
 Collaborative team environment
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Paid days off
 </li>
 <li>
 Insurance coverage, including health, dental, vision, and basic life
 </li>
 </ul>
 
 
 
 
 Joining flexigo means being part of a team that celebrates diversity, supports inclusiveness and encourages individual expression. You will find yourself surrounded by talented people who are passionate about what they do and who feel empowered and trusted to take ownership in their roles. We are growing quickly in a challenging industry, which means we need to make smart decisions, work as a team, and execute at high speed. We strive to create agile, adaptive, and supportive work environment every day, with an aim to grow with people who share these values. As part of flexigo, every day is a new chance for you to make an impact and help us, our partners and the planet be better than we were yesterday.
 
</div>

Customer Success Manager

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Odeabank

<div>
 
 
 We are looking for an Odealist to create value together!
 
 
 
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
 
 learning, growing, and creating value.
 
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 <ul>
 <li>
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 </li>
 <li>
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 </li>
 <li>
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 </li>
 <li>
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 </li>
 </ul>
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking a strategic, innovative, and driven
 
 SME Segment Assistant Manager
 
 with a focus on
 
 Service Model Design
 
 . This role is pivotal in shaping and optimizing the service model for the SME (Small and Medium Enterprises) segment, ensuring that our offerings are tailored to meet the unique needs of SME clients. In addition to segment management, you will design and implement effective service models that enhance customer satisfaction, improve operational efficiency, and drive business growth.
 
 
 As an
 
 SME Segment Assistant Manager
 
 , you will lead the development of customer-centric services, integrating the latest trends, tools, and data-driven insights to deliver a service experience that truly resonates with SMEs. You will manage cross-functional teams, design end-to-end service processes, and be responsible for aligning the service model with the overall strategic goals of the bank.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Service Model Design &amp; Optimization
 
 : Lead the design and continuous improvement of the service model for the SME segment, ensuring it is customer-centric, efficient, and scalable. Create processes that deliver exceptional value to SME customers, focusing on personalization, ease of use, and operational excellence.
 </li>
 <li>
 
 SME Segment Strategy
 
 : Develop and execute a clear and effective strategy for the SME segment, ensuring the service model aligns with broader bank objectives. Understand and analyze SME customer needs and behaviors to design services that provide tangible value and differentiate the bank in the market.
 </li>
 <li>
 
 Customer Journey Mapping
 
 : Define and optimize the SME customer journey, ensuring all touchpoints are seamless and provide an excellent customer experience. Identify pain points in the journey and implement solutions to improve customer satisfaction and service delivery.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with product development, sales, marketing, and operations teams to ensure the service model is integrated across all functions and aligned with customer expectations. Foster collaboration to ensure consistent and high-quality service delivery at every stage of the customer lifecycle.
 </li>
 <li>
 
 Data-Driven Service Design
 
 : Use customer insights, feedback, and CRM data to inform service model design decisions. Implement strategies that respond to customer needs and behaviors, improving customer satisfaction, retention, and lifetime value.
 </li>
 <li>
 
 End-to-End Service Process Management
 
 : Manage the design, implementation, and optimization of end-to-end service processes, from initial customer contact through to ongoing account management and support. Ensure processes are efficient, scalable, and align with the SME customer&rsquo;s needs.
 </li>
 <li>
 
 Leadership &amp; Team Coordination
 
 : Lead and motivate cross-functional teams to execute service model strategies effectively. Provide guidance, mentorship, and support to team members to ensure the smooth delivery of customer services.
 </li>
 <li>
 
 Service Model Metrics &amp; Reporting
 
 : Develop and track KPIs related to service model performance (e.g., customer satisfaction, operational efficiency, retention rates). Use data to continuously refine and improve the service model.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 
 Experience
 
 : Minimum of 5 years of experience in segment management, service design, or customer experience management, ideally within the banking or financial services sector. Experience in
 
 SME segment
 
 strategy and
 
 service model design
 
 is highly preferred.
 </li>
 <li>
 
 Service Design Expertise
 
 : Strong experience in designing, implementing, and optimizing service models that enhance customer experiences, especially for small and medium-sized businesses.
 </li>
 <li>
 
 Customer-Centric Approach
 
 : Deep understanding of SME customer needs, behaviors, and pain points, and the ability to design services that address those needs effectively.
 </li>
 <li>
 
 Analytical &amp; Data-Driven
 
 : Strong ability to analyze customer data, feedback, and behavior to inform service design decisions.
 </li>
 <li>
 
 Leadership
 
 : Proven leadership skills with the ability to manage and motivate cross-functional teams to execute on service model strategies. Ability to align multiple stakeholders and drive results.
 </li>
 <li>
 
 Process Management
 
 : Experience in managing complex service processes, ensuring efficiency, scalability, and continuous improvement.
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to identify challenges within the service model and develop effective solutions to improve both customer satisfaction and operational performance.
 </li>
 <li>
 
 Communication
 
 : Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 A strategic thinker with a deep understanding of
 
 SME customer needs
 
 and a passion for designing service models that deliver exceptional customer experiences.
 </li>
 <li>
 Comfortable managing both the high-level strategy and the operational details of service model design and implementation.
 </li>
 <li>
 Data-driven and customer-focused, with a strong ability to turn insights into action that improves the SME customer experience and drives business growth.
 </li>
 <li>
 Experienced in designing and optimizing service processes, ensuring they are customer-centric, efficient, and scalable.
 </li>
 </ul>
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
 
 
 Detailed information can be found at
 
 Odeabank Personal Data Protection Disclosure Text.
 
 
 
 
 
</div>

SME Segment Assistant Manager

Explore 1468+ Customer experience manager in Istanbul this December. Find roles across top companies and apply now to boost your career.