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customer experience manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 The candidate will join the store team located in Istanbul.
 
 
 The position will report directly to the Retail Area Manager.
 
 
 
 
 
 
 MISSION
 
 
 
 The Store Manager plays a pivotal role in achieving commercial objectives and enhancing brand awareness and desirability. Being responsible for the management and development of the team, the Store Manager is a reliable, empowering, supportive leader and an effective communicator. The Store Manager is an innovative business owner, focused in leading the team by encouraging the company founding values (familiality, positivity, respect, success, quality) and inspiring everyone to become a dreamer while delivering an elevated customer experience.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Management of the store target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager;
 </li>
 <li>
 Guide the team to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standards and the brand&rsquo;s strategy;
 </li>
 <li>
 Make sure the store staff always implements the best-selling ceremony including up-selling and cross-selling and guide the team to introduce all co-creation services as a key element of the Client Experience;
 </li>
 <li>
 Enhance customer satisfaction and ensure that strong customer relationships are built, through constant follow up with the team, by listening to client feedback, ensuring customer satisfaction, and building personalized experiences;
 </li>
 <li>
 Build relationships with our local community and act as a Brand Ambassador aimed to enlarge the network to acquire new customers and consolidate loyal customers. Drive database development, and ensure that clients are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
 </li>
 <li>
 Monitoring of the most relevant industry and market trends suggesting opportunities/initiatives to the Area Manager with the aim of improving sales;
 </li>
 <li>
 Convey the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements;
 </li>
 <li>
 Ensure the right store merchandising assortment in terms of product offer according to the market and clients&rsquo; needs providing prompt feedback to Area Management and Buying Team;
 </li>
 <li>
 Is responsible to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
 </li>
 <li>
 Attract, manage, develop, inspire, motivate, and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development;
 </li>
 <li>
 Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them;
 </li>
 <li>
 Support and inspire the new staff throughout the onboarding experience;
 </li>
 <li>
 Ensure the staff grooming and uniform respect the Brand guidelines;
 </li>
 <li>
 Oversee staffing for all open positions, working closely with the Area Manager and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential;
 </li>
 <li>
 Manage the employee performance development process and constantly provide feedback, suggesting corrective measures if needed, always granting a positive work environment;
 </li>
 <li>
 Supervise and coordinate all store activities to ensure the smooth execution of operational and stock management tasks, as well as the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
 </li>
 <li>
 Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
 </li>
 <li>
 Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and prepared.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Fluency in Turkish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
 </li>
 <li>
 Sales background: previous experience preferably in retail sector in similar role
 </li>
 <li>
 Strong communication skills, with the ability to listen actively and engage thoughtfully
 </li>
 <li>
 A problem solver who can identify issues, evaluate solutions, and make informed decisions
 </li>
 <li>
 A team player who values collaboration and can work towards common goals
 </li>
 <li>
 Effective time management, prioritizing tasks efficiently
 </li>
 </ul>
 
 
 
 
 Location: Emaar, Istanbul
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
 
 
 
 
 
 The Company and its affiliates are not making any warranties or representations to you with respect to the income tax and social security contributions regimes and consequences applicable to any kind of remuneration paid in connection with your employment relationship and you are in no manner relying on the Company, its affiliates or any of their respective representatives for an assessment of such tax and social security contributions regimes and consequences. You are hereby advised to (i) consult with your own advisor (both national and supranational) with respect to any tax and social security contribution regimes and consequences associated with your remuneration and the documentation to be collected for tax and social security purposes in order to avoid any penalties, requests or double withholdings in connection with your remuneration and (ii) provide the Company and its affiliates with all the documentation needed for tax and social security contributions purposes. Therefore, the Company and its affiliates shall not be responsible for any double taxes and/or social security contributions&rsquo; withholding in connection with your employment relationship and/or depending from the lack of documentation that you shall provide to the Company and its affiliates and/or the competent tax and social security authorities.
 
 
</div>

Store Manager - Istanbul - Emaar

Yeni Koza

<div>
 
 
 Project Manager
 
 
 
 Yeni Koza, a subsidiary of Ender Mağazalar&inodot;, brings over 40 years of industry experience with a dynamic, young, and innovative team. As a company that thrives on innovation, we are committed to shaping the future of retail through both physical and digital transformation.
 
 
 
 
 
 
 About the Role
 
 
 
 This role will be involved in the analysis and development of critical processes that affect many department within the company, including:
 
 
 
 
 <ul>
 <li>
 E-commerce website and mobile application,
 </li>
 <li>
 Loyalty mobile application and loyalty program implementations,
 </li>
 <li>
 Retail store digital transformation projects,
 </li>
 <li>
 Customer experience enhancement initiatives,
 </li>
 </ul>
 
 
 
 
 We are looking for a Project &amp; Product Manager who will play a key role in analyzing business processes, managing product development, and leading strategic projects. This role is perfect for someone who is passionate about process improvement, product innovation, and project execution.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Analyze and improve business processes to enhance efficiency and performance.
 </li>
 <li>
 Develop and manage product &amp; project roadmaps, ensuring alignment with company objectives.
 </li>
 <li>
 Improve customer experience (CX) by identifying pain points and optimizing customer journeys.
 </li>
 <li>
 Work closely with technical teams, designers, and business units to optimize product functionalities.
 </li>
 <li>
 Utilize data-driven insights to make strategic process and product decisions.
 </li>
 <li>
 Monitor and measure success of implemented process and product improvements.
 </li>
 <li>
 Report key findings and recommendations to senior management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Engineering, or a related field.
 </li>
 <li>
 At least 3 years of experience in business process analysis, product management, project management, or customer experience development.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in process mapping, data analysis, and product management tools.
 </li>
 <li>
 Experience in developing and managing digital products, including web and mobile applications is a plus.
 </li>
 <li>
 Ability to manage multiple projects simultaneously in a fast-paced environment.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 At Yeni Koza, we offer:
 
 <ul>
 <li>
 A unique opportunity to work across business processes, product development, and project execution.
 </li>
 <li>
 The ability to shape retail and e-commerce innovations in a growing company.
 </li>
 <li>
 A fast-paced, data-driven, and innovation-focused work environment.
 </li>
 </ul>
 
 
 
 
 
 Compensation
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Performance-based salary increases without waiting for the regular raise period
 </li>
 </ul>
 
 
 
 
 Interested? Apply now and be part of a future-focused, growing company.
 
</div>

Project Manager

GoStudent

<div>The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Global Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location 
Istanbul (hybrid)

Your Role in Our Mission:
<ul>
<li>Customer Support: Offer top-tier assistance via live chat, emails, and invoice management. You'll communicate primarily in English, but also use our translation tools to help clients in markets like DACH, Spain, Italy, France, Poland, and the Netherlands.</li>
<li>Team Collaboration: Work closely with our Global Customer Care Managers to deliver customer-friendly solutions tailored to the needs of each market.</li>
<li>Problem-Solving: Tackle high-priority tasks, including managing teacher searches, session bookings, and other key organizational requests across all our supported regions.</li>
<li>Liaison: Act as the bridge between our Customer Care team and our network of tutors to ensure smooth coordination and top-notch service.</li>
</ul>
What will you bring:
<ul>
<li>Customer Service Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.</li>
<li>Fluency in English (C1/C2) &ndash; You can communicate naturally and effectively with English-speaking customers. Additional languages (Italian, German, French, Spanish, Polish, Dutch or Greek at B2 level or higher) are a major plus.</li>
<li>Tech Savvy &ndash; Comfortable using CRM systems and translation tools. You adapt quickly to new technologies and software.</li>
<li>Strong Communication &amp; Customer Focus &ndash; You understand customer needs quickly, communicate clearly, and approach every situation with empathy and professionalism.</li>
<li>Organization &amp; Initiative &ndash; You work in a structured way, take ownership of tasks, contribute proactively, and remain calm even under pressure.</li></ul> 


Our way to develop your full potential:

<ul><li>Flexible &amp; focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.</li>
<li>We grow together: Continue your career with clear development paths and our Spark! Growth &amp; Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself</li>
<li>Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li>Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.</li></ul> 


Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;! 


If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 
Please upload your CV in PDF format, preferably in English as DOC format may not be supported. 
Disclose Privacy &amp; Compliance Information</div>

Global Customer Care Manager (Istanbul) - English speaking

<div>
 
 
 Our Company
 
 
 
 Our strength comes not only from our dominance of glass manufacturing technologies but also from the intimate relationship dynamics we build with our customers. Reaching millions of consumers worldwide with our products that adorn tables, we prove our lasting presence on global dining tables through the offices we have opened in Italy and the USA.
 
 
 With over 2.000 employees in our 2 mega production facilities located in K&uuml;tahya, we export to more than 138 countries. Our extensive product range, which adds joy to every moment, brings us together with our customers at the same table.
 
 
 LAV, a leading company in equal employment opportunities with a 52% female-employee ratio, values diversity and does not discriminate based on race, religion, color, national origin, gender, marital status, age, or seniority status.
 
 
 #genderequality
 
 
 
 
 
 
 
 We invite "
 
 Commercial Excellence Manager
 
 " candidates who will be a key player in our global digital business transformation journey and be a part of the LAV Family.
 
 
 
 
 
 
 What you'll be doing?
 
 
 <ul>
 <li>
 Ensuring that the business model is managed in accordance with the commercial strategy
 </li>
 <li>
 Reviewing processes, identifying improvement opportunities and optimizing processes
 </li>
 <li>
 Monitoring the performance of sales, design, marketing and business development, tracking and reporting KPIs
 </li>
 <li>
 Conducting NPS studies to increase customer satisfaction and evaluating customer feedback, understanding customer needs and creating customer service strategies for these needs
 </li>
 <li>
 Assuming ownership of CRM systems, organizing training on CRM use and applications within the company, and managing these processes effectively
 </li>
 <li>
 Identifying and implementing customer segmentation strategies
 </li>
 <li>
 Taking actions to improve customer experience
 </li>
 <li>
 Developing the company's overall business strategy based on market trends, customer needs and competitive analysis; Ensuring that Sales and Marketing teams work in an integrated and effective manner in line with the established commercial strategy
 </li>
 <li>
 Systematically identifying and evaluating potential risks in commercial operations, developing and implementing risk management strategies accordingly
 </li>
 <li>
 Choosing appropriate technology and automation tools (ORM, e-commerce, portal, etc.), communicating with central IT, managing the application, constantly promoting innovative approaches to improve business processes
 </li>
 <li>
 Managing budgets, ensure resources are used effectively, and manage commercial projects
 </li>
 <li>
 Providing regular communication and reporting with senior management and other units, sharing developments in the field of commercial excellence
 </li>
 </ul>
 
 
 
 
 
 Who we are looking for?
 
 
 <ul>
 <li>
 Analytical minded with presentation and reporting skills
 </li>
 <li>
 Experienced in understanding and managing distributor and customer structures
 </li>
 <li>
 Experienced in customer segmentation
 </li>
 <li>
 Highly skilled in planning and organization tasks
 </li>
 <li>
 A good team player with customer orientation and effective communication skills
 </li>
 <li>
 Experienced in work plan creation and budget monitoring
 </li>
 </ul>
 
 
 
 
 
 What we offer?
 
 
 <ul>
 <li>
 Competitive and comprehensive benefits including private health insurance
 </li>
 <li>
 Dynamic and friendly work environment
 </li>
 <li>
 Opportunity to work with new technologies
 </li>
 <li>
 Development-oriented employee experience enriched by G&uuml;rok Academy leadership programs
 </li>
 </ul>
 
 
</div>

Commercial Excellence Manager

Boeing

<div>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Global Services (BGS) Digital Services organization is currently looking for a Senior Customer Success Manager (Individual Contributor) to join our team in Istanbul, T&uuml;rkiye. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency.
The Customer Experience organization is currently looking for four Senior Customer Success Managers. These positions will focus on supporting the Technical Operations and Airplane Integration lines of business. Our Customer Success Managers have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at adoption, expansion and renewal.
The successful candidate will understand the importance of collaboration as this position will require working directly with the Product Management Team, Sales and Account Directors, Software Development, Delivery Services and our international customer base.
Position Responsibilities:
<ul><li>Build strong business relationships with all key stakeholders including customers and the business owners</li><li>
Foster internal partnerships with Go to Market team (e.g. Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers and Solution Consultants) for assigned accounts</li><li>
Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues</li><li>
Assist the team in measuring customer value by correlating adoption metrics with customer KPIs</li><li>
Maintain a 360-degree view of overall customer health, ongoing engagements, and issues</li><li>
Understand and help the team mitigate churn and drive recurring revenue growth</li><li>
Lead Business Review activities in partnership with the Services Leader and Account / Sales Director</li><li>
Periodic reports and updates for key executives</li><li>
Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers</li><li>
Align customers' business processes with product capabilities</li><li>
Management, negotiation, and conflict resolution</li></ul>
Basic Qualifications (Required Skills/Experience):<ul><li>
5 years of experience in a customer success role</li><li>
Ability to align customers' business processes with product capabilities</li><li>
Ability to interface between technical and non-technical stakeholders, internal and external</li><li>
Expertise in customer management, negotiation, and conflict resolution</li><li>
Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives</li><li>
Experience using or applying metrics to measure performance to ensure high quality delivery</li><li>
Excels in Professionalism and Partnerships</li><li>
Ability to work across time zones with a globally dispersed team</li></ul>
Preferred Qualifications (Desired Skills/Experience):<ul><li>
7 years previous experience in a customer success role within a SaaS environment</li><li>
Previous experience in airline maintenance operations and a solid understanding of aviation concepts</li><li>
Previous experience in international business and/or multi-cultural environments</li><li>
Fluency in multiple languages</li><li>
Bachelors or Masters preferred</li></ul> 
Applications for this position will be accepted until Nov. 10, 2025 
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (T&uuml;rkiye) 
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world&rsquo;s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.</div>

Senior Customer Success Manager (Individual Contributor)

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