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crm & data analytics manager Jobs in Istanbul

crm & data analytics manager

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Huhtamaki

<div>
 
 Enjoy a career, packaged with care, whilst helping protect food, people and the planet
 
 
 
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 
 
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 
 
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 
 
 Risk : Delayed customer respond time
 
 
 Customer reply other than customer care (visit, comminication, respond)
 
 
 Late action plan analyse and revision management (P&amp;G, Essity, KC)
 
 
 Routine weekly/Monthly meetings presentation.
 
 
 Late Credit note/decision
 
 
 Join us. Help protect food, people and the planet.
</div>

CRM Supervisor

Arval BNP Paribas Group

<div>
 
 We are looking for
 
 New Client Acquisiton Supervisor
 
 to join our Sales team.
 
 
 This role is your entry into a growing career path in Arval world.
 
 
 
 
 
 
 
 Role
 
 
 
 <ul>
 <li>
 Search for new potential clients using different sources
 </li>
 <li>
 Approach to new potential clients by phone and sell meetings
 </li>
 <li>
 Create and follow-up quotations
 </li>
 <li>
 Use the CRM tool efficiently; record and update all relevant information
 </li>
 <li>
 Follow-up prospects and business opportunities
 </li>
 <li>
 Process visit reports written by Business Managers
 </li>
 <li>
 Collect and prepare credit documents
 </li>
 <li>
 Strong and close collaboration with Business Managers to reach sales targets of the region that you are both responsible of
 </li>
 </ul>
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Bachelor's degree from a reputable university
 </li>
 <li>
 Preferably minimum 2 years experience
 </li>
 <li>
 Fluency in English is a must
 </li>
 <li>
 Passion for hunting sales opportunities and closing out negotiations
 </li>
 <li>
 Excellent telephone communication skills with the ability to communicate and persuade all levels
 </li>
 <li>
 Self-motivated and results driven to achieve sales targets
 </li>
 <li>
 Very good at planning &amp; organization, so that s/he can manage multitasking environment at its best, deadline responsibility
 </li>
 <li>
 Collaborative mindset; so as to collaborate with all team members, TEB Branches and prospects
 </li>
 <li>
 No military obligation for male candidates
 </li>
 </ul>
 
 
 
 
 
 
 About TEB Arval
 
 
 
 
 
 
 Arval specializes in full service vehicle leasing and new mobility solutions, leasing more than 1.6 million vehicles globally. Arval is a founding member of the Element-Arval Global Alliance, a worldwide leader in the fleet management industry, with 4 million vehicles in 55 countries. Arval was founded in 1989 and is fully owned by BNP Paribas.
 
 
 TEB Arval established in 2007 in Turkey, as a TEB and BNP Paribas Group Company. Making use of the expertise of Arval, TEB Arval provides operational leasing and fleet management solutions to organizations with more than 17,000 vehicles in Turkey.
 
 
 Smart Working is the new working model developed by BNP Paribas and Arval Group to adapt the changing world and business needs. With this more efficent working model, our team members gain flexibility, where we work 3 days from office and 2 days from home, on weekly basis.
 
 
 
 
 
 
 TEB Arval adopts the basis of equal opportunities and equal behaviour with the
 
 
 
 Diversity, Equality and Inclusion
 
 
 
 pricinciple. In the recruitment process, TEB Arval advocates to show equal approach and respect to all candidates, regardless of gender, religion, nationality and ethnicity, race, marital status, sexual orientation, age or political opinion.
 
 
 
 
 
 
 
 In the context of your job application, your personal data will be processed by TEB Arval Ara&ccedil; Filo Kiralama A.&Scedil;. as the data controller. For detailed information about the processing of your personal data, you can review our candidate privacy notice at the following address:
 
 https://www.tebarval.com.tr/kurumsal-kiralama/calisan-adayi-aydinlatma-metni-bilgilendirmesi.
 
</div>

TEB Arval : New Client Acquisiton Supervisor

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 CRM Manager
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Act as the primary CRM &amp; Loyalty business partner for assigned brands, e-commerce, and sales teams, owning the CRM roadmap and its financial impact (incremental revenue, CLV uplift, ROI),
 </li>
 <li>
 Translate business goals into actionable CRM campaigns and loyalty tactics aligned with brand positioning and commercial objectives,
 </li>
 <li>
 Build a deep understanding of customer needs through research, data analysis, and insights,
 </li>
 <li>
 Develop and implement cross-channel, lifecycle-based CRM strategies (onboarding, activation, growth, retention, win-back),
 </li>
 <li>
 Design and tailor loyalty program mechanics (tiering, rewards, gamification) to brand and customer behaviors,
 </li>
 <li>
 Manage the full loyalty member lifecycle and monitor core KPIs (enrollment, redemption, churn),
 </li>
 <li>
 Partner with Data &amp; Analytics to enhance segmentation (RFM, lifecycle, affinity) and define new data requirements,
 </li>
 <li>
 Ensure CRM systems and MarTech tools effectively support the sales funnel from lead to repeat purchase,
 </li>
 <li>
 Lead CRM and data strategy for key promotional events, seasonal campaigns, and product launches,
 </li>
 <li>
 Oversee campaign planning, segmentation, execution, and a structured test-and-learn agenda (A/B tests, control groups),
 </li>
 <li>
 Manage end-to-end campaigns across email, SMS, push, in-app, and onsite channels, ensuring consistent messaging,
 </li>
 <li>
 Design retention, upsell, and cross-sell strategies to grow customer value,
 </li>
 <li>
 Monitor sales performance and proactively recommend actions to support targets,
 </li>
 <li>
 Manage CRM budgets, analyze promotion and communication costs, and optimize ROI,
 </li>
 <li>
 Analyze campaign results and prepare regular performance reports and stakeholder presentations,
 </li>
 <li>
 Manage relationships with agencies and partners to support execution and enhance the loyalty value proposition.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 BA/BS degree in a relevant field,
 </li>
 <li>
 Minimum 6 years of experience in CRM, loyalty programs, campaign management, and data-driven reporting,
 </li>
 <li>
 Preferably experience in a multi-brand, omnichannel (online + offline retail) environment,
 </li>
 <li>
 Hands-on expertise with modern CRM &amp; MarTech tools (e.g., Emarsys or similar), plus experience with CDPs/data hubs and BI tools (Power BI, Tableau, Looker),
 </li>
 <li>
 Strong stakeholder management and communication skills, with the ability to influence senior leaders and collaborate cross-functionally,
 </li>
 <li>
 High integrity, ownership mindset, and the ability to manage complex priorities with transparency,
 </li>
 <li>
 Proactive, organized, results-oriented, and able to drive initiatives end-to-end,
 </li>
 <li>
 Strategic, analytical, and creative thinker with a track record of turning insights into impactful CRM/loyalty actions,
 </li>
 <li>
 Strong customer-centric mindset, balancing experience with commercial impact,
 </li>
 <li>
 Excellent written and spoken English,
 </li>
 <li>
 Advanced MS Office skills, especially Excel.
 </li>
 </ul>
 
 
</div>

CRM Manager

URSA Logistics & Supply Chain Services

<div>
 
 📍 Istanbul Office &ndash; Full-time
 
 
 🚢 Ocean Freight | 🚛 Cross Stuffing | 🔁 Transit Trade | 💼 Mid-Level Ops Management
 
 
 
 
 
 URSA is a fast-growing logistics &amp; international trade company, actively operating across Europe &ndash; Turkey &ndash; CIS &ndash; Middle East.
 
 
 We&rsquo;re now looking for a Sea Freight Operations Supervisor to lead critical operations, especially in Cross Stuffing and Transit Shipments.
 
 
 
 
 
 🧭 Your Role
 
 
 
 
 
 As Sea Freight Operations Supervisor, you will:
 
 
 
 
 
 Manage and monitor FCL/LCL sea shipments, with a focus on cross stuffing &amp; bonded operations
 
 
 Lead transit flows from EU/TR to CIS &amp; Middle East
 
 
 Coordinate daily work with agents, bonded warehouses, customs brokers, and truckers
 
 
 Supervise 2 junior ops staff and ensure timely follow-up of files
 
 
 Support the sales team with technical input &amp; routing options
 
 
 Ensure correct documentation (T1, EX1, ATR, BL, CMR, etc.) is always ready on time
 
 
 
 
 
 ✅ Qualifications
 
 
 
 
 
 ✔️ 5+ years of hands-on experience in sea freight &amp; transit ops
 
 
 ✔️ Strong knowledge of cross stuffing, container tracking, customs flows
 
 
 ✔️ English fluency (Russian/Turkish is a plus)
 
 
 ✔️ Able to manage operational pressure, deadlines &amp; multitasking
 
 
 ✔️ Familiar with multimodal and bonded cargo flows
 
 
 ✔️ Strong communication, follow-up &amp; coordination skills
 
 
 ✔️ Ready to take responsibility and act like a leader
 
 
 
 
 
 🎯 What We Offer
 
 
 
 
 
 Mid-level supervisor position in a fast-growing international logistics company
 
 
 Competitive salary + monthly bonus based on KPIs
 
 
 Autonomy in your job + team support
 
 
 Real career path towards Operations Manager
 
</div>

Sea Freight Operations Supervisor (Cross Stuffing & Transit Focus)

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Hilton

<div>
 
 Position Title:
 
 Guest Review &amp; Experience Supervisor
 
 
 
 Department:
 
 Front Office &ndash; dotted line to Mkt to Commercial
 
 
 
 Reports To:
 
 Front Office Operation Manager
 
 
 
 Position Statement
 
 
 
 The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
 
 
 
 Guest Review Management
 
 
 
 <ul>
 <li>
 Monitor, track, and respond to all guest reviews across online platforms on a daily basis.
 </li>
 <li>
 Ensure responses are timely, professional, and aligned with brand voice and positioning.
 
 
 
 </li>
 </ul>
 
 Guest Feedback Analysis
 
 
 
 <ul>
 <li>
 Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).
 </li>
 <li>
 Classify feedback into positive, negative, and areas for improvement.
 </li>
 <li>
 Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.
 
 
 
 </li>
 </ul>
 
 Reputation &amp; Reporting
 
 
 
 <ul>
 <li>
 Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.
 </li>
 <li>
 Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).
 </li>
 <li>
 Benchmark competitor reviews and share best practices with internal teams.
 
 
 
 </li>
 </ul>
 
 Recognition &amp; Engagement
 
 
 
 <ul>
 <li>
 Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.
 </li>
 <li>
 Foster a culture of guest feedback awareness and advocacy across all departments.
 
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Training
 
 
 
 <ul>
 <li>
 Turn guest feedback into actionable insights that support operational and service enhancements.
 </li>
 <li>
 Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.
 </li>
 <li>
 Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Strong guest-focused approach and excellent communication skills.
 </li>
 <li>
 Problem-solving and analytical thinking abilities.
 </li>
 <li>
 Experience in report preparation, data analysis, and KPI tracking.
 </li>
 <li>
 Confidence in using digital platforms and review management tools.
 </li>
 <li>
 Previous experience in hospitality or guest services is preferred.
 </li>
 <li>
 Ability to work effectively with multiple departments and build positive relationships.
 </li>
 <li>
 Proactive mindset with an ability to identify improvement opportunities.
 </li>
 <li>
 Copyrighting skill is a plus.
 </li>
 <li>
 Excellent fluency Turkish and English grammar language skills.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.
 
 
 
 Work Locations
 
 
 
 Hilton Istanbul Bosphorus
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Review & Experience Supervisor

TURKAK KURUMSAL ÇÖZÜMLER VE DANIŞMANLIK HİZMELERİ LTD ŞTİ

GENEL &#304;&#350; TANIMI<ul><li>Ofis genel y&ouml;netim ve idari i&#351;lerini y&uuml;r&uuml;tmek (dosyalama, evrak takibi, tedarik s&uuml;re&ccedil;leri, fatura ve randevu takibi vb.),</li><li>Ofis ziyaret&ccedil;ilerini profesyonel bir &#351;ekilde kar&#351;&#305;lamak ve y&ouml;nlendirmek,</li><li>CRM sistemine m&uuml;&#351;teri kay&#305;tlar&#305;n&#305; d&uuml;zenli olarak i&#351;lemek ve takip etmek,</li><li>Pazarlama faaliyetlerinde ekibe destek olmak,</li><li>Ofis i&ccedil;i koordinasyon ve ileti&#351;imi sa&#287;lamak.</li></ul>ARANAN N&#304;TEL&#304;KLER<ul><li>Prezentabl, diksiyonu d&uuml;zg&uuml;n, ileti&#351;im becerileri g&uuml;&ccedil;l&uuml;,</li><li>&Ouml;&#287;renmeye a&ccedil;&#305;k ve ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li><li>CRM ve temel pazarlama bilgisine sahip,</li><li>&#304;ngilizce bilgisi ve gayrimenkul sekt&ouml;r&uuml;nde deneyim tercih sebebidir,</li><li>Bak&#305;rk&ouml;y ve &ccedil;evresinde ikamet eden adaylar &ouml;nceliklidir.</li></ul>Yeti&#351;tirilmek &uuml;zere veya tecr&uuml;beli &quot;Ofis Koordinat&ouml;r&uuml;&quot; tak&#305;m arkada&#351;&#305; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Ofis Koordinatörü

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