business analyst

data scientist

data analyst

commercial intelligence & insights manager Jobs in Istanbul

commercial intelligence & insights manager

hr data management and bnpp applications assistant manager Jobs in Istanbul

hr data management and bnpp applications assistant manager

crm data analytics manager

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Boyner Buyuk Magazacilik A.S.

<div>
 
 
 Join Our Innovative Team at Boyner!
 
 
 
 Boyner, one of Turkey&rsquo;s leading retail brands with a rich history spanning decades, is dedicated to delivering outstanding shopping experiences and high-quality products to customers nationwide. As we continue our journey to redefine retail in the dynamic landscape, we are seeking a talented
 
 Growth Marketing Manager
 
 to shape our digital growth strategy and accelerate our brand&rsquo;s success.
 
 
 
 
 
 
 Position Overview:
 
 
 
 As Growth Marketing Manager at Boyner, you will play a pivotal role in driving the commercial growth of Boyner.com.tr. Your core focus will be on analyzing daily and hourly sales data to rapidly develop and implement actions that increase customer engagement, conversion rates, and lifetime value, while also leading full-funnel optimization and improving key metrics like Unit Per Transaction (UPT). Leading the growth marketing functions, you will collaborate closely with the
 
 CRM, Campaign, Planning, Category, Digital Marketing, and business owner teams
 
 to ensure a holistic and impactful strategy. This role is central to achieving our e-commerce targets and requires a strong synergy with strategic partners like Hopi.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute strategic growth marketing initiatives based on real-time sales data, focusing on couponing, campaign management, and on-site CRO tactics.
 </li>
 <li>
 Lead and mentor the growth marketing team, setting clear goals and monitoring performance to drive results.
 </li>
 <li>
 Work in close collaboration with cross-functional teams (CRM, Campaign, Planning, Category, business owners, etc.) to create and implement integrated growth strategies.
 </li>
 <li>
 Utilize
 
 Insider, Adjust, Google Analytics 4 (GA4),
 
 and
 
 Google Search Console
 
 to analyze the customer journey, conduct A/B tests, and continuously improve the user experience (UX).
 </li>
 <li>
 Partner with the CRM team to develop strategies for customer segmentation, frequency improvement, and loyalty programs.
 </li>
 <li>
 Manage strategic partnerships, including the collaboration with Hopi, to develop and execute segmented growth projects.
 </li>
 <li>
 Analyze and report on the performance (ROI, KPIs) of all marketing channels, ensuring budget optimization and data-driven decision-making.
 </li>
 <li>
 Monitor market trends, competitor activities, and consumer insights to proactively identify and capitalize on new growth opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 University degree in Statistics, Mathematics, Engineering, Economics, Business Administration, or a related analytical field.
 </li>
 <li>
 Minimum 8+ years of experience in a growth marketing role, preferably within the e-commerce, retail, or FMCG sectors.
 </li>
 </ul>
 
 
 
 
 
 Advanced proficiency with:
 
 
 <ul>
 <li>
 Marketing automation and push notification platforms (e.g.,
 
 Insider
 
 ).
 </li>
 <li>
 Mobile measurement partners (e.g.,
 
 Adjust
 
 ).
 </li>
 <li>
 Web analytics tools (
 
 Google Analytics 4, Google Search Console
 
 ).
 </li>
 <li>
 Proven experience with A/B testing methodologies and Conversion Rate Optimization (CRO).
 </li>
 <li>
 Strong analytical skills with a P&amp;L-oriented mindset and the ability to translate data into actionable insights.
 </li>
 <li>
 Deep understanding of CRM metrics such as customer segmentation, lifetime value, and purchase frequency.
 </li>
 <li>
 Excellent organizational, communication, and cross-functional collaboration skills.
 </li>
 <li>
 A fast, results-oriented, and problem-solving mindset with the ability to manage multiple projects simultaneously.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu Boyner Holding A.&Scedil;.
 
 
 taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla k&inodot;smen otomatik ve otomatik olmayan yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 
 https://kurumsal.boyner.com.tr/calisan-adayi-kvkk
 
 
 linkinde bulunan &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlanma Metni&rsquo;ni inceleyiniz
 
 
 
 
</div>

Growth Marketing Manager

MMI - Maritime and Mercantile International

<div>
 
 
 About Us
 
 
 
 
 
 
 
 Emirates Leisure Retail (ELR) is subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. ELR embodies our businesses dedication to innovation, quality, and exceptional customer experiences
 
 
 .About the Role: We&rsquo;re looking for enthusiastic and customer-focused Team Leader to join our team across our food and beverage outlets delivering exceptional customer experiences, ensuring high-quality service, and fostering a collaborative work environment. Whether customer-facing, supporting with food preparation, or providing operational support, you&rsquo;ll play a vital part in creating memorable experiences for our customers while working as part of a dynamic and supportive team
 
 
 
 
 
 
 .
 
 Role Purpo
 
 
 
 
 
 
 se
 
 As a Data Scientist within the CRM &amp; Loyalty team, you&rsquo;ll transform customer and operational data into powerful strategies that elevate how we engage, retain, and grow our customer base. You will own and be the champion of measurement and advanced analytics, uncovering hidden patterns that drive smarter decisions and tangible resul
 
 
 
 
 
 ts.
 
 This is a high-impact role where your insights will directly influence key decisions, fuel loyalty innovation, and shape the customer journey across our e-commerce platform, mobile app, retail stores and b2b accounts. Beyond CRM &amp; Loyalty, you&rsquo;ll also partner with cross-functional teams to address strategic challenges in retail operations, pricing &amp; promotions, category strategy, and B2B performance &mdash; solving high-value business problems with d
 
 
 
 
 
 ata.
 
 By combining statistical modelling, machine learning, and domain knowledge, you will provide deep, actionable insights that empower the business to anticipate customer needs, design personalized experiences, and strengthen our position as the region&rsquo;s leading master franchise of a global coffee b
 
 
 
 
 
 
 rand.
 
 Key Accountabil
 
 
 
 
 
 
 
 
 <ul>
 <li>
 ities:
 
 
 Build and evolve customer data architecture to support advanced analytics, segmentation, and campaign personalization across CRM and loyalty eco
 </li>
 <li>
 systems.Develop predictive models and analytical frameworks to forecast customer behavior, optimize program performance, and drive data-informed decision
 </li>
 <li>
 -making.Transform complex data into actionable insights, delivering clear recommendations that improve targeting, retention, and lifetim
 </li>
 <li>
 e value.Partner with cross-functional teams (e.g., BI, marketing, e-commerce, retail, category) to align data science efforts with strategic busines
 </li>
 <li>
 s goals.Continuously explore new tools and trends in data science to maintain technical excellence and deliver innovative customer so
 </li>
 <li>
 lutions.Perform statistical analysis and/or data mining methods to discover hidden patterns and relations in data to answer business q
 </li>
 </ul>
 
 
 
 
 
 
 
 
 uestions
 
 
 Required Skills, Experience &amp; Qua
 
 
 
 
 
 <ul>
 <li>
 lification
 
 Minimum 5 years&rsquo; experience in data
 </li>
 <li>
 analytics.Proficient in SQL and Python/R, using them to solve real busines
 </li>
 <li>
 s problems.Strong understanding of customer behavior and drivers of retention, loyalty,
 </li>
 <li>
 and value.Skilled at simplifying complex concepts and collaborating with marketing, e-commerce, an
 </li>
 <li>
 d BI teams.Knowledge in data visualization tools like Power BI or Tablea
 </li>
 <li>
 u or LookerPassionate about segmentation, uplift modelling, and camp
 </li>
 <li>
 
 aign designMust be willing to relocat
 
 </li>
 </ul>
 
 
 
 
 
 e to Dubai.
 
 Desi
 
 
 
 
 
 <ul>
 <li>
 rable Skills
 
 Experience in consuming API&rsquo;s and automating process
 </li>
 <li>
 es with API&rsquo;sExperience in retail busine
 </li>
 </ul>
 
 
 
 
 
 ss/e-commer
 
 
 
 
 
 
 ce
 
 Wh
 
 y J
 
 oin Us
 
 Join MMI and use your data science expertise to shape the future of our CRM, loyalty, and e-commerce strategies. Collaborating with marketing, retail, and digital teams, you&rsquo;ll see your insights directly influence business decisions, customer experiences, and revenue growth &mdash; all within a forward-thinking organization that values innovation, collaboration, and mea
 
 
 
 
 surable impact.
</div>

Data Scientist (based in Dubai)

ZÜBER

<div>
 
 T&uuml;rkiye's leading healthy snack manufacturer
 
 Z&Uuml;BER
 
 , is waiting for your application for the position of "
 
 E-Commerce Executive
 
 ".
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communication, or a related field
 </li>
 <li>
 At least 5 years of experience in e-commerce (FMCG sector experience is preferred)
 </li>
 <li>
 Proficiency in e-commerce platforms (Shopify, Amazon, Trendyol, Hepsiburada)
 </li>
 <li>
 Experience using tools like Google Analytics, Google Ads, and social media and CRM tools
 </li>
 <li>
 Sales and Growth oritented
 </li>
 <li>
 Analyze data and reflect it in bussiness process, result oriented
 </li>
 <li>
 Analytical thinking and problem problem solving skill
 </li>
 <li>
 Proficient in MS Office programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Developing and managing e-commerce strategies
 </li>
 <li>
 Setting the company&rsquo;s e-commerce goals and creating strategic plans to achieve them.
 </li>
 <li>
 Create a CRM strategy for DTC and personalized marketplace activations
 </li>
 <li>
 Effectively managing the website and marketplace stores (Amazon, Hepsiburada, Trendyol, Shopify)
 </li>
 <li>
 Monitoring inventory, setting accurate pricing, organizing categories, and planning campaigns.
 </li>
 <li>
 Planning and executing SEO, SEM, social media advertising, and email marketing campaigns.
 </li>
 <li>
 Reporting and improving sales data and customer behavior
 </li>
 <li>
 Optimizing product supply processes and coordinating with third-party service providers like shipping and payment systems
 </li>
 </ul>
 
 
</div>

E-Commerce Executive

Abbott

<div>Business Excellence Trainee
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
This position works at Umraniye location in the Nutrition division. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading to help get the nutrients they need to live their healthiest life.
As a Business Excellence Trainee, you will be reporting to Head of Business Excellence.
What You&rsquo;ll Do<h3 class="jobSectionHeader">
Job Purpose:</h3>
As a Trainee in the Business Excellence team, you will support the development and execution of performance management, reporting, and operational excellence initiatives. This role offers hands-on experience in data analysis, CRM administration, and strategic support for field force and marketing teams.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><h3 class="jobSectionHeader">
1. Sales Reporting &amp; Performance Analysis</h3><ul><li>
Compile and distribute daily, weekly, and monthly IQVIA sales reports at both national and territorial levels to support commercial decision-making.</li><li>
Maintain and continuously improve Power BI dashboards to visualize sales trends, performance metrics, and territory insights.</li><li>
Conduct ad-hoc analyses to evaluate market dynamics, sales performance, and business opportunities, providing actionable insights to internal stakeholders.</li></ul><h3 class="jobSectionHeader">
2. Incentive Management &amp; SOP Maintenance</h3><ul><li>
Update and maintain Standard Operating Procedures (SOPs) related to the field force incentive system to ensure clarity and compliance.</li><li>
Calculate end-of-cycle incentive payouts based on performance data and publish results to relevant teams in a timely and accurate manner.</li></ul><h3 class="jobSectionHeader">
3. Budget Allocation &amp; Performance Scorecards</h3><ul><li>
Manage the allocation of promotional budgets for the field force, ensuring alignment with strategic priorities and territory needs.</li><li>
Prepare and publish monthly performance scorecards, including sales reps rankings, to support performance tracking and motivation.</li></ul><h3 class="jobSectionHeader">
4. Sizing &amp; Territory Alignment</h3><ul><li>
Support the sizing and alignment of territories to optimize field force coverage and efficiency.</li><li>
Assist in setting sales objectives for field teams based on historical data, market potential, and strategic goals.</li><li>
Collaborate with the Marketing team during KPI alignment and market research phases to ensure consistency and relevance of performance metrics.</li></ul><h3 class="jobSectionHeader">
5. CRM Administration
</h3><ul><li>Oversee all administrative tasks related to the CRM system, ensuring data accuracy, user access management, and system integrity.</li></ul><ul><li>
Maintain and update Power BI dashboards focused on Sales Force Effectiveness (SFE) KPIs.</li><li>
Create, publish, and monitor campaign-related reports within Salesforce to track engagement, effectiveness, and ROI.</li></ul><h3 class="jobSectionHeader">
6. Segmentation &amp; Targeting</h3><ul><li>
Execute profiling, segmentation, and targeting processes to support strategic field force deployment and customer engagement strategies.</li><li>
Analyze customer data to identify key segments and prioritize targeting efforts.</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree from a recognized university, preferably in an analytical or quantitative discipline such as Engineering, Business Analytics, Economics, Statistics, Mathematics, or a related field.</li><li>
Strong analytical and problem-solving skills, with the ability to interpret complex data and generate actionable insights.</li><li>
Proficiency in Microsoft Excel and Power BI.</li><li>
Familiarity with CRM systems (e.g., Salesforce) is a plus.</li><li>
Detail-oriented with strong organizational skills.</li><li>
Ability to work collaboratively in a cross-functional environment.</li><li>
Excellent communication skills in both written and spoken English.</li><li>
Prior internship experience in business analysis, commercial operations, data analytics, or a related area is a strong advantage.</li></ul>
Apply Now
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div>

Business Excellence Trainee

Turkcell

<div>
 
 As Turkcell, we aim to build a sustainable organization that creates value by providing our talents with a unique human experience and to elevate our employer brand to the top. In line with this goal, we reflect our adopted values in our ways of doing business.
 
 
 
 
 
 
 
 What We Value at Turkcell?
 
 
 
 
 
 Human-focused approach:
 
 In order to create a unique human experience, we place people at the center of our practices and aim to maximize the potential of our employees and develop their talents.
 
 
 
 Innovation:
 
 We passionately work to produce innovative solutions that make a difference in people's lives and to discover new ideas and technologies. 🚀
 
 
 
 Excellence:
 
 We aim for excellence in every aspect we are involved in and interact with, setting high standards for ourselves and achieving outstanding results. 🎯👌🏼
 
 
 
 Collaboration:
 
 We foster a culture of collaboration, respect and transparency as the key to success. 👥🔗🧩
 
 
 
 Customer-focused approach:
 
 We aim to deliver exceptional customer experiences by placing the needs of our customers at the center. 🤝 🖇️
 
 
 
 Sustainability:
 
 We are working towards a sustainable future for our customers, our employees and our world. 🌍
 
 
 
 
 
 
 
 What we expect?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Finance, or Economics
 </li>
 <li>
 6+ years of experience in marketing analytics, CRM, or other data-driven roles
 </li>
 <li>
 Proven expertise in KPI tracking for mobile apps or digital products and strong understanding of user behavior metrics (DAU/MAU, retention, churn, engagement)
 </li>
 <li>
 Demonstrated ability to extract strategic insights and narratives from complex data
 </li>
 <li>
 Solid understanding of business intelligence, data management systems, and predictive modeling
 </li>
 <li>
 Proficiency in SQL, Microsoft Excel, and PowerPoint; experience with data visualization tools
 </li>
 <li>
 Excellent communication skills to influence both internal and external stakeholders
 </li>
 <li>
 Ability to clearly present quantitative findings to non-technical audiences
 </li>
 <li>
 Creative and innovative mindset with a passion for emerging technologies and trends
 </li>
 </ul>
 
 
 
 
 
 
 What Does the Group BiP Marketplace Product Manager Role Do at Turkcell?
 
 
 
 <ul>
 <li>
 Define, manage, and evolve the KPI reporting framework for our instant messaging platform
 </li>
 <li>
 Collaborate with cross-functional teams (product, marketing, engineering) to deliver accurate, actionable analytics
 </li>
 <li>
 Own and maintain dashboards and reporting tools for user engagement and system performance
 </li>
 <li>
 Monitor trends and proactively identify areas for optimization and improvement
 </li>
 <li>
 Partner with data engineering teams to ensure reliable tracking and high-quality data standards
 </li>
 <li>
 Analyze data to generate insights that inform KPI improvements, growth strategies, and feature prioritization
 </li>
 <li>
 Deliver post-campaign analysis and customer insights to guide future initiatives
 </li>
 <li>
 Identify and analyze customer personas to support targeted and segmented marketing campaigns
 </li>
 <li>
 Utilize digital marketing analytics tools to support performance marketing activities
 </li>
 <li>
 Build strong relationships with internal stakeholders and external partners, including agencies, solution providers, and business collaborators
 </li>
 </ul>
 
 
 
 
 
 Perks and Benefits
 
 
 
 As a member of our team, you&rsquo;ll have the opportunity to receive a competitive salary, flexible working arrangements and a range of fringe benefits and perks such as career development and advancement opportunities. You can reach the details via "https://bit.ly/TurkcellTKusagi&rsquo;&rsquo;🎁▶️
 
 
 
 
 
 
 Turkcell is an equal opportunity employer and accepts all qualified applicants for evaluation; regardless of race, color, religion, gender, national origin, ethnicity, age, physical appearance, marital status, military service.
 
 
</div>

BIP MARKETPLACE PRODUCT MANAGER

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