business analyst

crm supervisor

data analyst

lead data scientist

senior data scientist

crm data analytics manager

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 5 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Kopilot Tech

<div>
 
 
 About Kopilot
 
 
 
 At Kopilot, one of the fastest-growing EdTech startups in Turkey, we are building a global education super app that helps millions of students prepare for the most important exams of their lives. With our strong social-first growth engine and ambitious international vision, we aim to become the Duolingo of exam preparation.
 
 
 
 
 
 As we scale, we are strengthening how data supports our sales, marketing, product, and growth decisions. We&rsquo;re looking for a
 
 CRM Analyst
 
 to help build a clear, reliable CRM analytics foundation across the company. This role focuses on designing and improving CRM analytics to help teams make clearer, more consistent decisions. You will work closely with the sales, marketing, product, and engineering teams, serving as a bridge between data and business outcomes.
 
 
 
 
 
 A core part of the role is to build strong analytical foundations&mdash;turning recurring analyses and reports into durable CRM data assets that support long-term growth and decision-making.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Turn recurring analyses and reports into reliable, reusable CRM data assets
 </li>
 <li>
 Design and maintain a CRM analytics framework covering the full customer lifecycle
 </li>
 <li>
 Build and optimize core CRM metrics across acquisition, activation, engagement, retention, and conversion
 </li>
 <li>
 Write and maintain SQL queries to extract and analyze data from multiple systems
 </li>
 <li>
 Partner closely with:
 </li>
 <li>
 Sales to improve funnel visibility and lead-quality insights
 </li>
 <li>
 Marketing to support segmentation, lifecycle analysis, and campaign performance
 </li>
 <li>
 Product &amp; Engineering to ensure accurate event tracking and clean data flows
 </li>
 <li>
 Translate data into clear insights, dashboards, and actionable recommendations
 </li>
 <li>
 Help align teams on shared definitions, metrics, and views of performance
 </li>
 <li>
 Contribute to improving data quality, documentation, and reporting standards
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 2+ years of experience in analytics, BI, or CRM-related roles
 </li>
 <li>
 Strong SQL skills and confidence working with large, structured datasets
 </li>
 <li>
 Experience analyzing sales, marketing, or product data
 </li>
 <li>
 Practical, outcome-focused approach to analytics
 </li>
 <li>
 Comfort working with both technical and non-technical stakeholders
 </li>
 <li>
 Clear communicator who enjoys making data accessible and useful
 </li>
 <li>
 Curious, detail-oriented, and eager to learn in a growing organization
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience with BI tools or analytics frameworks beyond SQL
 </li>
 <li>
 Familiarity with CRM platforms or marketing automation tools
 </li>
 <li>
 Background in SaaS, EdTech, or subscription-based products
 </li>
 <li>
 Interest in experimentation, segmentation, or lifecycle analytics
 </li>
 </ul>
</div>

CRM Analyst

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are looking for a
 
 CRM &amp; Data Analytics Specialist
 
 to join our growing team. As data professionals, our aim is to elevate customer success through analytics and insights, while remaining deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 This role focuses on leveraging data analytics and analytical models to drive improvements in customer journeys and customer experience. You will analyze customer data to support the design and implementation of data-driven strategies that enhance customer satisfaction and business performance. Providing actionable insights to sales, marketing, digital, and customer service teams will be a key part of your role.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and customer satisfaction
 </li>
 <li>
 Analyze customer feedback, behavioral, and interaction data
 </li>
 <li>
 Support the development and implementation of CRM and customer experience initiatives
 </li>
 <li>
 Prepare analyses, reports, and dashboards to enable data-driven decision-making
 </li>
 <li>
 Collaborate with cross-functional teams to translate business needs into analytical insights
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Min 2 years of experience in data analysis, reporting, CRM analytics, or similar roles
 
 
 </li>
 <li>
 Hands-on experience with SAS, SQL, Python or R
 </li>
 <li>
 Strong analytical thinking and problem-solving skills
 </li>
 <li>
 Ability to work with complex datasets and clearly communicate insights
 </li>
 <li>
 Eagerness to learn and grow in analytics and customer experience domains
 </li>
 </ul>
 
 
 
 
 
 Why Join TEB BNP Paribas?
 
 
 
 
 
 
 
 Opportunity to work on impactful CRM &amp; customer journey analytics use cases
 
 
 
 
 Hands-on exposure to advanced analytics and real business problems
 
 
 
 
 Collaborative environment that supports learning and professional development
 
 
 
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
 
 
 
</div>

CRM & Data Analytics Specialist

McDonald's Türkiye

<div>
 
 
 About the role;
 
 
 
 We are looking for a CRM Supervisor who can translate customer data into actionable insights and turn those insights into impactful actions that drive business growth. The role requires strong analytical skills to identify commercial opportunities, and design testable actions that directly contribute to sales performance across products, brands and campaigns.
 
 
 
 
 
 
 What you will do;
 
 
 <ul>
 <li>
 Analyze customer, transaction and campaign data to identify commercial opportunities that can drive sales growth, frequency and retention
 </li>
 <li>
 Translate data-driven insights into actions that improve performance across products, brands and marketing initiatives
 </li>
 <li>
 Design, execute and optimize targeted CRM actions with a focus on measurable business impact
 </li>
 <li>
 Create customer segmentations and personalized use cases, including tailored rewards, upsell and cross-sell propositions within the loyalty program
 </li>
 <li>
 Lead A/B tests and experimentation initiatives to validate hypotheses, optimize performance and scale successful ideas
 </li>
 <li>
 Evaluate results, extract learnings and turn them into next actions that improve future campaigns
 </li>
 <li>
 Actively collaborate with Brand, Product, Digital Marketing, Analytics teams and agencies, as well as IT teams and CRM agency to ensure insights are embedded into broader marketing activities
 </li>
 <li>
 Engage with regional and global stakeholders using centrally managed platforms and follow global best practices
 </li>
 <li>
 Actively shape the CRM infrastructure by working closely with CRM agency and IT teams, identifying gaps and improvement areas to strengthen the overall CRM setup
 </li>
 <li>
 Use CRM tools and data platforms (preferably Microsoft Dynamics or Salesforce), including SQL-based analysis when needed, while ensuring data accuracy and compliance with data privacy regulations
 </li>
 </ul>
 
 
 
 
 
 What makes you a great fit;
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related fields
 </li>
 <li>
 Minimum 4 years of experience in CRM within a digital environment
 </li>
 <li>
 Excellent communication skills in English
 </li>
 <li>
 Advanced knowledge of MS Dynamics is an asset
 </li>
 <li>
 MS Excel advanced user
 </li>
 <li>
 Proven ability in synthesizing and interpreting data and customer insights into successful marketing strategies
 </li>
 <li>
 Must possess the ability to work in a dynamic, service-oriented environment
 </li>
 <li>
 Open to change, curious, search and follow market trends in CRM
 </li>
 <li>
 Strong test &amp; learn mindset and enjoy experimenting to improve sales performance, acquisition efficiency, retention and churn reduction
 </li>
 <li>
 Curios about how emerging technologies &mdash; including AI &mdash; can be leveraged to enhance analysis, optimization and decision-making within CRM
 </li>
 </ul>
 
 
 
 
 
 Why join us;
 
 
 <ul>
 <li>
 Work on a large-scale data and CRM ecosystem with direct impact on business growth
 </li>
 <li>
 Play an active role in shaping how data-driven decisions and testing culture drive sales performance
 </li>
 <li>
 Be part of a collaborative environment where analytical thinking, experimentation and commercial impact are valued.
 </li>
 </ul>
 
 
</div>

CRM Supervisor

Daiichi Sankyo

<div><div><div><div><div><div><div><div>We're looking for a Commercial Excellence Manager who needs to collaborate with cross-functional teams to manage segmentation, targeting, and data architecture processes. The incumbent delivers data intelligence through advanced reporting and lead global CRM projects adapted to local needs. Additionally, s/he designs and monitors field force incentive plans and performance, collaborates with global ComEx Teams to drive the local needs. 


Key Responsibilities 

<ul>
<li>The Commercial Excellence Manager acts as a business partner for the Country Manager and the other members of the Commercial LT.</li>
<li>He/she is responsible for different Commercial Excellence missions and tasks such as business and competitive intelligence, performance management, targeting &amp; segmentation, business dialogues.</li>
<li>The Commercial Excellence Manager is more specifically responsible for the implementation and the maintenance of the CRM system (Omnipresence &ndash; Microsoft Dynamics) and its correlated analytical tool with the purpose of enhancing its functionalities in order to support the Customer Facing Roles in the management of their stakeholders.</li>
<li>He/she improves the associated processes within DSTR. The Commercial Excellence Manager also supports his/her business partners in other specific projects and tasks such as forecasting, objectives setting &amp; incentive schemes, supply chain, market research and brand planning.</li>
<li>Provides partnership with our commercial and medical teams to truly understand our customers, and proactively respond to their needs, ensuring we internally adapt to reflect the changing environment, enabling us to optimally achieve our business objectives</li>
<li>Keeps abreast of changes in the healthcare environment and pro-actively addresses resulting requirements for our operating model, if required</li>
<li>Ensures market insights are delivered to the Brand Teams, ensuring challenge and dialogue at all times</li>
<li>Establishes best in class management tools and balanced scorecards to better inform business reviews and create a robust platform for business review cycles</li>
<li>Defines and exploits an agreed customer relationship management strategy and subsequent selection and alignment of tools (CRM, CLM, KOL databases,..) to ensure the optimal platform for our current and future product portfolio. Ensures that platforms, processes and trainings lead and enable the organization towards a 360&deg; view of our customers, connecting multiple channels as well as various customer facing roles.</li>
<li>Reflect the overall market and behavioral trends in customer preferences.</li>
<li>Develops Sales Force Allocation scenarios to support both the Budget and the Strategic Planning processes together with the Country Manager and the Head of Sales.</li>
<li>Leads the company sales forecasting process.</li>
<li>Designs and develops the CFR incentive scheme and relevant metrics together with the Country Manager and Head of Sales to drive best in class performance across the regional teams and a culture of continues improvement</li>
<li>Leads and coordinates the processes of Sales Force geographical reorganization, targeting, segmentation and profiling of customers</li>
<li>Manages the Commercial Excellence budget and acts as primary contact for external vendors on Commercial Excellence related activities &amp; projects</li>
<li>Prepares, executes and monitors budget and forecast the Commercial Excellence activities and projects</li>
<li>Effectively engages with external vendors to design cost-effective processes and tools to achieve expected results and outcomes</li>
<li>Monitor the development of the service offering in the healthcare industry and identify business opportunities relevant to our current and future portfolio</li>
<li>Maintains and develops the CRM system (Omnipresence &ndash; Microsoft Dynamics) in the affiliate and its correlated analytical tool with the purpose of enhancing its functionalities in order to support the Customer Facing Roles in the management of their stakeholders</li>
<li>Ensures alignment with regards to all functional CRM support topics such as change management process,data loading, and its release management</li>
<li>Collects, defines and follows up on accurate definitions of existing and new system change requests/business requirements (via change management process).
</li><li>Is able to perform an end to end analysis and impact analysis of the request &amp; ensure detailed documentation to enable approval by HQ CRM team and business processowner(s).</li>
<li>Is responsible for internal release communication with local business teams.
</li><li>Manage local priorities and expectations (internally and with 3rd partner).</li>
<li>Ensures test support where needed for testing of business requirements and changes. Check and identify if technical requirements are met from the system provider and HQ configuration team.</li>
<li>Has knowledge and understanding of the local business processes and specialties that are being supported bythe IMS CRM software. Masters entire processes and workflows. Local solution consultancy for business teams.</li>
<li>Takes ownership of and leads selected work streams within the CRM system hosting and administration, forexample conduct training for specific end-users and reach out to local and regional counterparts</li>
<li>Monitors the processes related to the CRM tool (Omnipresence &ndash; Microsoft Dynamics). Monitors data quality entered into the system.</li>
<li>Defines the data model to be build and maintain in the related program. Ensures that all data within the data model is appropriately updated.</li>
<li>Develops and updates dashboards so that all stakeholders can access to the relevant information in an efficient and timely manner</li></ul> 


Minimum Requirements 

<ul>
<li>Bachelor&rsquo;s degree in Engineering, Business Administration, Marketing, Economics</li>
<li>At least 2+ years of experience in the Power BI platform</li>
<li>Experience supporting and working with cross-functional teams in a dynamic environment.</li>
<li>Proficiency in English, both spoken and written.</li>
<li>Strong analytical and strategic thinking, Pro-active and results-driven</li>
<li>Adapt to agile ways of working approach</li>
<li>Exceptional ability to design and create data visualizations and deliver insight to the business.</li>
<li>Strong analytic skills related to working with unstructured datasets.</li>
<li>Skilled in process design and development</li>
<li>Strong organization and project management skills; ensure accurate planning, follow-up and progress of actions; correct and timely identification of stakeholders</li>
<li>Team player with hands-on approach in supporting co-workers</li>
<li>Ability to capture the business needs and visualize them in a structured manner; as well as the courage to challenge these needs with the purpose of enhancing efficiency and effectiveness</li>
</ul></div></div></div></div><div><div><div>Apply now</div></div></div></div></div></div></div><div></div>

TR-Commercial Excellence Manager

OneIngage

<div>
 
 
 Job Description &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and manage data strategies that support the business goals of the agency and its client brands,
 </li>
 <li>
 Ensure integration of data from multiple sources (digital media, CRM, campaign performance, social media, sales, etc.),
 </li>
 <li>
 Design and manage data visualization, reporting, and dashboard processes (e.g., Looker),
 </li>
 <li>
 Generate insights on campaign performance, customer behavior, and market trends,
 </li>
 <li>
 Collaborate with relevant teams (Account Management, Media Planning, Creative, Technology) to support data-driven decision-making,
 </li>
 <li>
 Ensure data security, accuracy, and accessibility,
 </li>
 <li>
 Lead and develop a team of data analysts and reporting specialists.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Economics, or a related field,
 </li>
 <li>
 Minimum 5 years of experience in business intelligence/analytics, preferably within an agency or consultancy environment,
 </li>
 <li>
 Advanced proficiency in Looker or similar data visualization tools,
 </li>
 <li>
 Strong experience with SQL, Python, or R for data processing and analysis,
 </li>
 <li>
 Knowledge of big data sources and cloud-based solutions (Google Cloud, Google BigQuery),
 </li>
 <li>
 Strong strategic thinking, problem-solving, and analytical skills,
 </li>
 <li>
 Proven leadership in team management, project planning, and communication,
 </li>
 <li>
 Innovative, detail-oriented, and results-driven working approach.
 </li>
 </ul>
</div>

Business Intelligence (BI) Manager

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