customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service - english Jobs in Istanbul

customer service - english

account manager (english-speaking) Jobs in Istanbul

account manager (english-speaking)

account specialist (english [for foreigners only] – french – japanese – korean – malay – thai) Jobs in Istanbul

account specialist (english [for foreigners only] – french – japanese – korean – malay – thai)

customer care representative Jobs in Istanbul

customer care representative

customer service english

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>&#304;stanbul, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Istanbul</p></div></div></div><div></div>

Customer Service - English

<div>
 <strong>
  Essential Functions/Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
  </li>
  <li>
   Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  </li>
  <li>
   Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  </li>
  <li>
   Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  </li>
  <li>
   Maintain basic knowledge of client products and/or services
  </li>
  <li>
   Prepare complete and accurate work including appropriately notating accounts as required
  </li>
  <li>
   Participate in activities designed to improve customer satisfaction and business performance
  </li>
  <li>
   Offer additional products and/or services
  </li>
  <li>
   Track, document and retrieve information in call tracking database
  </li>
  <li>
   Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
   <br/>
   <br/>
  </li>
 </ul>
 Candidate Profile
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma with three to six months of relevant experience preferred
  </li>
  <li>
   Courteous with strong customer service orientation
  </li>
  <li>
   Strong computer navigation skills and PC Knowledge
  </li>
  <li>
   Ability to effectively communicate, both written and verbally
  </li>
  <li>
   Dependable with strong attention to detail
  </li>
  <li>
   Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  </li>
  <li>
   Tolerance for repetitive work in a fast-paced, high production work environment
  </li>
  <li>
   Ability to work as a team member, as well as independently
  </li>
  <li>
   Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  </li>
  <li>
   Ability to rotate shifts, as needed
  </li>
  <li>
   Based on location and/or program, additional experience/skills may be required
  </li>
  <li>
   Job requirements may vary by country and will not contravene any local laws
   <br/>
   <br/>
  </li>
 </ul>
 Career Framework Role
 <br/>
 <br/>
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 <br/>
 <br/>
 <strong>
  Supplemental Geographical Information
  <br/>
  <br/>
 </strong>
 <strong>
  Recruiter Enter The Applicable Language
  <br/>
  <br/>
 </strong>
 GERMANY - This job description does not apply to employees in Germany.
 <br/>
 <br/>
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 <br/>
 <br/>
 PHILIPPINES
 <br/>
 <br/>
 <ul>
  <li>
   Minimum of two years of college education. No prior call center experience is required
  </li>
  <li>
   Ability to think clearly and can explain simple issues effectively, both written and verbally
   <br/>
   <br/>
  </li>
 </ul>
 INDIA
 <br/>
 <br/>
 <ul>
  <li>
   Ability to effectively communicate, both written and verbally
  </li>
  <li>
   Listen attentively to customer needs and concerns; demonstrate empathy
  </li>
  <li>
   Clarify customer requirements; probe for and confirm understanding of requirements or problem
  </li>
  <li>
   Confirm customer understanding of the solution and provide additional customer education as needed
  </li>
  <li>
   Ability to learn including strong problem solving skills
  </li>
  <li>
   Demonstrate strong probing and problem solving skills
  </li>
  <li>
   Should be able to handle complex queries
  </li>
  <li>
   Should be able to resolve customer queries independently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>


<div><h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities
</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p>
</p><ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p>
</p><ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p>
</p><ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p>
</p><ul><li>Maintain basic knowledge of client products and/or services</li></ul><p>
</p><ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p>
</p><ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul><p>
</p><ul><li>Offer additional products and/or services</li></ul><p>
</p><ul><li>Track, document and retrieve information in call tracking database</li></ul><p>
</p><ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Candidate Profile
</b></h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul><p>
</p><ul><li>Courteous with strong customer service orientation</li></ul><p>
</p><ul><li>Strong computer navigation skills and PC Knowledge</li></ul><p>
</p><ul><li>Ability to effectively communicate, both written and verbally</li></ul><p>
</p><ul><li>Dependable with strong attention to detail</li></ul><p>
</p><ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p>
</p><ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p>
</p><ul><li>Ability to work as a team member, as well as independently</li></ul><p>
</p><ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><p>
</p><ul><li>Ability to rotate shifts, as needed</li></ul><p>
</p><ul><li>Based on location and/or program, additional experience/skills may be required</li></ul><p>
</p><ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><p></p><h2 class="jobSectionHeader"><b>
Career Framework Role
</b></h2><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><p></p><h2 class="jobSectionHeader"><b>
Supplemental Geographical Information
</b></h2><p>RECRUITER ENTER THE APPLICABLE LANGUAGE:</p><p></p><p>
GERMANY - This job description does not apply to employees in Germany.</p><p></p><p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p>
</p><p>PHILIPPINES
</p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p>
</p><p>INDIA
</p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><p></p><h2 class="jobSectionHeader"><b>Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div><p></p>

Customer Service - German & English Bilingual

Customer Service - Dutch & English Bilingual

American Logistics Companies

<p>Sales Specialists (USA Logistics)<br/>&#8203;Full-time | on-site</p><p>What you&rsquo;ll do:<br/>Close deals with clients by managing the full sales cycle and converting leads into active accounts.<br/>Secure drivers/carriers by phone to match capacity with customer shipments and ensure on-time execution.<br/>Collaborate with internal teams (operations, dispatch, customer service) to deliver seamless end-to-end service.<br/>Conduct market and logistics research to identify opportunities, monitor pricing trends, and support strategic decision-making.</p><p>What we offer:<br/>Fixed income in USD &amp; performance bonus<br/>Paid vacations<br/>Corporate events and team integration<br/>Work in a modern office with a convenient location<br/>Work in an international environment with daily English practice<br/>Opportunities for your development in the company boosted with performance-oriented reviews<br/>Corporate training sessions from our internal university<br/>Transportation fee reimbursement<br/>Working hours: 15:00 - 01:00 (summer time) and 16:00 - 02:00 (winter time)</p><p>Qualifications:<br/>Excellent command of English<br/>At least 2 years of experience in logistics<br/>Strong understanding of customer service and sales<br/>Experience with a US Logistics company would be a plus<br/>The ideal candidate is disciplined, motivated, and capable of making swift and accurate decisions</p><p>Hiring stages:<br/>HR interview<br/>Interview with the Manager<br/>Welcome day</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>B2 level English (Required)</li></ul><p>License/Certification:</p><ul><li>Turkish ID (Required)</li></ul>

Sales Specialist (Freight Forwarding)

Timo

<div>
 <p>
  Timo is seeking a dedicated and service-oriented Customer Service Representative to support our entertainment app users. This role is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer support in a fast-paced digital environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities
 </p>
 <ul>
  <li>
   Respond promptly and professionally to user inquiries and issues related to our entertainment app.
  </li>
  <li>
   Ensure timely resolution of user concerns or complaints, adhering to internal response and resolution timelines.
  </li>
  <li>
   Prepare daily customer service reports and document handled issues to ensure smooth handovers between shifts.
  </li>
  <li>
   Assist in content moderation by reporting inappropriate content and maintaining a list of flagged words.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Minimum of 2 years&rsquo; experience in customer service, preferably in the entertainment, mobile app, or internet industry.
  </li>
  <li>
   Turkish speaker, with proficiency in English or Chinese considered a strong advantage.
  </li>
  <li>
   Strong communication skills, customer-focused mindset, and the ability to remain calm and professional under pressure.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Representative - Voice Chat App

AppBeam Technology BV

<p><b>About Us </b></p><p>FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.</p><p><b>Position Summary </b></p><p>As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.</p><p><b>Responsibilities</b></p><p><b>Customer Interaction and Support </b></p><ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul><p><b>Customer Experience Management </b></p><ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul><p><b>Analytics and Optimization </b></p><ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul><p><b>Requirements </b></p><ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like <b>Zoho Desk, Freshdesk, Zendesk,</b> or <b>SalesForce CRM</b>.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul><p><b>What We Offer </b></p><ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul><p>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!</p><p>Job Type: Full-time</p>

Customer Service Advisor (Arabic & French)

Explore 1458+ Customer service english in Istanbul this December. Find roles across top companies and apply now to boost your career.

1458 customer service english jobs IN Istanbul

Customer Service - English

Customer Service - English

Customer Service - German & English Bilingual

Customer Service - Dutch & English Bilingual

Sales Specialist (Freight Forwarding)

Customer Service Representative - Voice Chat App

Customer Service Advisor (Arabic & French)