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customer service associate Jobs in Istanbul

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customer service english

Concentrix

<div>
 Job Title:
 
 
 Customer Service - English
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556189
 
</div>

Customer Service - English

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since. 
</div><div></div> 
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates. 
</div><div></div> 
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader">What You&rsquo;ll Do:</h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div> 
<div></div>
<div><div><h3 class="jobSectionHeader">
Requirements:</h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English</li></ul></li></ul></div></div></div>

Customer Service Associate

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
 </li>
 <li>
 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
 </li>
 <li>
 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
 </li>
 <li>
 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
 </li>
 <li>
 Complete ad-hoc assignments from CX Functional team.
 </li>
 <li>
 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Advanced skill in Excel &amp; PowerPoint
 </li>
 <li>
 Good Communication Skills in both Turkish and basic communication in English
 </li>
 </ul>
</div>

BSH Ev Aletleri Türkiye

<div>
 
 You think it is time for something different? Then you are at the right place ! You will be working in an exciting, international environment where you can directly contribute to the success of our Regional Customer Service organization and company&rsquo;s success. Expect exciting projects and versatile tasks, such as
 
 
 
 
 
 / Support the preparation and implementation of Customer Service Marketing strategies and the regional roadmap
 
 
 / Plan, execute, and adapt online and offline marketing campaigns in line with the strategy to increase service product sales
 
 
 / Develop and implement creative marketing ideas to increase visibility and profitability of our service offerings
 
 
 / Manage Customer Service Corporate Identity (CI) and Corporate Design (CD) projects across the region
 
 
 / Coordinate website content and social media communications to ensure a consistent, relevant, and engaging presence across digital channels
 
 
 / Lead service marketing communication operations in the region: localize global content, implement campaigns, and drive knowledge transfer
 
 
 
 
 
 
 Your Profile
 
 
 
 / Bachelor&rsquo;s degree in Marketing, Business Administration, Engineering, or a relevant field
 
 
 / Proficient in English and Russian (both written and spoken)
 
 
 / 3&ndash;4 years of hands-on marketing experience (including campaign management, digital tools, market research, and content creation)
 
 
 / Strong communication, negotiation, and stakeholder management skills
 
 
 / Creative thinker with a proactive and collaborative approach
 
 
 / Passionate about marketing and customer service, with an entrepreneurial mindset
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
</div>

Customer Service Marketing Communication Executive

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a friendly and empathetic Royal Service Agent (Phone Call Operator) to join our team in Istanbul, T&uuml;rkiye. As a Royal Service Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients via phone calls. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.<ul><li>
Answer incoming customer calls promptly and professionally</li><li>
Listen attentively to customer inquiries, concerns, and feedback</li><li>
Provide accurate information and resolve customer issues efficiently</li><li>
Maintain a high level of customer satisfaction through personalized service</li><li>
Document and update customer interactions in our customer service software</li><li>
Collaborate with team members to address complex customer needs</li><li>
Identify and escalate priority issues when necessary</li><li>
Stay informed about company products, services, and policies</li><li>
Participate in ongoing training to enhance customer service skills</li><li>
Meet or exceed performance metrics and quality standards</li></ul> 

Qualifications 
<ul><li>
Excellent verbal and written communication skills in both English and Turkish</li><li>
Strong active listening and problem-solving abilities</li><li>
Proven experience in customer service or call center environment</li><li>
Proficiency in using customer service software and computer systems</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Patient and empathetic approach to customer interactions</li><li>
High school diploma or equivalent (preferred)</li><li>
Customer service certification (preferred)</li><li>
Flexibility to work various shifts as needed</li><li>
Ability to work on-site in Istanbul, T&uuml;rkiye</li></ul></div>

Royal Service Agent (Phone Call Operator)

Xiaomi Technology

<div>
 
 1.Developing and maintaining relationships with customers: KAM is responsible for building strong relationships with customers, which involves regular communication and engagement with stakeholders at all levels of the organization.
 
 
 2.Understanding the key account's business and needs: KAMs must have a deep understanding of AIoT businesses, including their goals, challenges, and pain points. This allows KAMs to provide customized solutions that address the key account's specific needs.
 
 
 3.Focus on customer inventory and sales management, build management system
 
 
 4.Identifying and pursuing new business chances: KAMs are responsible for identifying chances for growth within their key accounts, such as new products or services that the company can offer.
 
 
 5.Coordinating with internal teams: KAMs work closely with internal teams, such as product development, marketing, and customer service, to ensure that their key accounts receive the best possible service and support.
 
 
 
 
 
 
 
 
 At least 3 years working experience.
 
 
 Preferable home appliances background
 
 
 Bachelor's degree
 
 
 Microsoft Office Suites: Word, Excel, PowerPoint and Internet Research
 
 
 Language： Turkish, English
 
</div>

AIoT - KAM(A08094)

Essity

<div><h2 class="jobSectionHeader">Account Executive, EDT, Bursa
</h2>With the global leading Tork&reg; brand, Professional Hygiene is one of three business units within Essity. Focused on tissue, towels, napkins, wipers and skincare products, dispensing systems and solutions used in commercial settings, the business unit brings customers expertise in hygiene, functional design and sustainability.
Tork is a committed partner in more than 110 countries, driving innovation for more than half a century. Sustainable development and digitalization are at the heart of our strategy, which is why we have also developed two innovative and pioneering services: a hand towel recycling service that helps limit the carbon footprint of customers, Tork PaperCircle&reg; and a data-driven cleaning service, Tork Vision Cleaning&reg;. Thanks to its expertise in hygiene and its functional range, Tork has become a leader in the professional hygiene market.
For our Business Unit Professional Hygiene we are currently looking for an ambitious Account Executive for our fast-growing Tork business in Bursa, Turkey. 
 
What You Will Do
<ul><li>Gain, develop, maintain and manage profitable accounts within the responsibility area.(can incl. distributors as well as new end customers)
</li><li>Build and maintain strong customer relationship securing customer satisfaction and following the overall BU customer strategy
</li><li>Manage the business in area of responsibility by implementing sales plans, customer mix and volume mix to optimize profitability and fulfil targets
</li><li>Drive local implementation of marketing strategies
</li><li>Build and maintain strong relationship and collaboration with sales and related functions (e.g. Marketing)
</li><li>Achieving sales targets in the responsible region
</li></ul>Who You Are
<ul><li>University degree
</li><li>2-3 years of related sales experience (preferably in the B2B sector)
</li><li>Strong sales and communication skills
</li><li>Understanding needs of customer
</li><li>Dynamic and result oriented
</li><li>Communicative command of English
</li><li>No restriction for traveling on frequently basis
</li><li>Active driver
</li></ul>What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
 
Collaborative and Inclusive Culture | Empowering &amp; Engaged Leaders | Working with Powerful Purpose &amp; Sustainable Impact | Learning and Growing in your Career | Supporting Well-being &amp; Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Only applications in English will be considered.
<h2 class="jobSectionHeader">Application End Date:
</h2>21 wrz 2025
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>Essity252120</div>

Account Sales Executive, Bursa

Explore 1201+ Customer service english in Istanbul this September. Find roles across top companies and apply now to boost your career.

1201 customer service english jobs IN Istanbul

Customer Service - English

Customer Service Associate

Customer Service Associate

Customer Service Marketing Communication Executive

Royal Service Agent (Phone Call Operator)

AIoT - KAM(A08094)

Account Sales Executive, Bursa