customer experience executive Jobs in Istanbul

customer experience executive

account manager (english-speaking) Jobs in Istanbul

account manager (english-speaking)

customer care representative Jobs in Istanbul

customer care representative

customer manager - arabic speaking Jobs in Istanbul

customer manager - arabic speaking

customer operations executive Jobs in Istanbul

customer operations executive

customer service english

Concentrix

<div>
 Job Title:
 
 
 Customer Service - English
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556189
 
</div>

Customer Service - English

NRF (Nederlandse Radiateuren Fabriek)

<div>
 
 
 Customer Service Officer
 
 
 
 
 
 
 Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization and have the ambition to take our customer service to new heights, we want to hear from you!
 
 
 
 
 
 Location: Instambul (Asian side)
 
 
 
 
 
 
 About the job
 
 
 
 
 
 
 In this position, you process orders that you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.
 
 
 
 
 
 
 What are you going to do as a Customer Service Officer?
 
 
 
 
 
 <ul>
 <li>
 Order taking by email or in the system
 </li>
 <li>
 Receiving phone calls from customers
 </li>
 <li>
 Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
 </li>
 <li>
 Collaborating with the logistics department in organizing shipment
 </li>
 <li>
 Processes return, credit, and debit memos as required
 </li>
 <li>
 Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
 </li>
 <li>
 Supporting administrative duties in the office
 </li>
 </ul>
 
 
 
 
 
 What do you bring as a Customer Service Officer?
 
 
 
 
 
 <ul>
 <li>
 Education at minimum secondary level with a high-school exam
 </li>
 <li>
 Fluent Turkish and English is a must
 </li>
 <li>
 Experience in Customer Service or similar office position - approx. 1
 </li>
 <li>
 Knowledge of export documentation
 </li>
 <li>
 Customer-oriented thinking and acting
 </li>
 </ul>
 
 
 
 
 PLEASE ATTACH YOUR CV IN ENGLISH ONLY.
 
 
 
 
 
 
 Our benefits
 
 
 
 
 
 <ul>
 <li>
 
 Competitive salary
 
 </li>
 <li>
 Remuneration that will be adequate to your skills, experience, and results &ndash; NRF appreciates employees, also financially.
 </li>
 <li>
 
 Vacation incentive
 
 </li>
 <li>
 Once per year, you will receive an additional incentive for your long-term vacation.
 </li>
 <li>
 
 Sports incentives
 
 </li>
 <li>
 We fully support and encourage our employees to stay active and prioritize their well-being. To help you engage in regular exercise, we offer various incentives and discounts for sports-related activities.
 </li>
 <li>
 
 Development &amp; training
 
 </li>
 <li>
 We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
 </li>
 <li>
 
 Pleasant working environment
 
 </li>
 <li>
 Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
 </li>
 <li>
 
 Nice atmosphere
 
 </li>
 <li>
 We will say immodestly: it&rsquo;s just fun to work with us.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

GoStudent

<div>The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Global Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location 
Istanbul (hybrid)

Your Role in Our Mission:
<ul>
<li>Customer Support: Offer top-tier assistance via live chat, emails, and invoice management. You'll communicate primarily in English, but also use our translation tools to help clients in markets like DACH, Spain, Italy, France, Poland, and the Netherlands.</li>
<li>Team Collaboration: Work closely with our Global Customer Care Managers to deliver customer-friendly solutions tailored to the needs of each market.</li>
<li>Problem-Solving: Tackle high-priority tasks, including managing teacher searches, session bookings, and other key organizational requests across all our supported regions.</li>
<li>Liaison: Act as the bridge between our Customer Care team and our network of tutors to ensure smooth coordination and top-notch service.</li>
</ul>
What will you bring:
<ul>
<li>Customer Service Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.</li>
<li>Fluency in English (C1/C2) &ndash; You can communicate naturally and effectively with English-speaking customers. Additional languages (Italian, German, French, Spanish, Polish, Dutch or Greek at B2 level or higher) are a major plus.</li>
<li>Tech Savvy &ndash; Comfortable using CRM systems and translation tools. You adapt quickly to new technologies and software.</li>
<li>Strong Communication &amp; Customer Focus &ndash; You understand customer needs quickly, communicate clearly, and approach every situation with empathy and professionalism.</li>
<li>Organization &amp; Initiative &ndash; You work in a structured way, take ownership of tasks, contribute proactively, and remain calm even under pressure.</li></ul> 


Our way to develop your full potential:

<ul><li>Flexible &amp; focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.</li>
<li>We grow together: Continue your career with clear development paths and our Spark! Growth &amp; Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself</li>
<li>Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li>Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.</li></ul> 


Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;! 


If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 
Please upload your CV in PDF format, preferably in English as DOC format may not be supported. 
Disclose Privacy &amp; Compliance Information</div>

Global Customer Care Manager (Istanbul) - English speaking

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a friendly and empathetic Royal Service Agent (Phone Call Operator) to join our team in Istanbul, T&uuml;rkiye. As a Royal Service Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients via phone calls. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.<ul><li>
Answer incoming customer calls promptly and professionally</li><li>
Listen attentively to customer inquiries, concerns, and feedback</li><li>
Provide accurate information and resolve customer issues efficiently</li><li>
Maintain a high level of customer satisfaction through personalized service</li><li>
Document and update customer interactions in our customer service software</li><li>
Collaborate with team members to address complex customer needs</li><li>
Identify and escalate priority issues when necessary</li><li>
Stay informed about company products, services, and policies</li><li>
Participate in ongoing training to enhance customer service skills</li><li>
Meet or exceed performance metrics and quality standards</li></ul> 

Qualifications 
<ul><li>
Excellent verbal and written communication skills in both English and Turkish</li><li>
Strong active listening and problem-solving abilities</li><li>
Proven experience in customer service or call center environment</li><li>
Proficiency in using customer service software and computer systems</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Patient and empathetic approach to customer interactions</li><li>
High school diploma or equivalent (preferred)</li><li>
Customer service certification (preferred)</li><li>
Flexibility to work various shifts as needed</li><li>
Ability to work on-site in Istanbul, T&uuml;rkiye</li></ul></div>

Royal Service Agent (Phone Call Operator)

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This Position reports to:
Country Marketing &amp; Sales Manager, ELSE<div> 
Your role and responsibilities
 
 
In this role, you will coordinate sales activities, creating added value for the customer and ABB, with a clear focus on increasing market share, profitability and customer satisfaction. 
 
The work model for the role is: {onsite}
 
 
You will be mainly accountable for:</div><div><ul><li>
Analyze customer business needs and identify opportunities for ABB&rsquo;s service solutions.</li><li>
Develop and execute sales strategies to achieve defined targets in the assigned market.</li><li>
Utilize installed base data to generate and pursue new service sales opportunities.</li><li>
Promote the full service portfolio, including upgrades and value-added solutions.</li><li>
Build and maintain strong, long-term customer relationships.</li><li>
Monitor market trends and competitor activities to inform sales actions.</li><li>
Represent ABB at marketing events and ensure effective communication of service offerings.</li><li>
Ensure customer satisfaction by delivering reliable, safe, and cost-effective solutions.</li></ul></div><div> 

Qualifications for the role<ul><li>
University degree in Electrical Engineering,</li><li>
At least 8 years of experience in field service and/or service sales in relevant markets,</li><li>
Good knowledge in medium &amp; low voltage products, systems, solutions and related operation, maintenance,</li><li>
Excellent command of written &amp; spoken Turkish &amp; English,</li><li>
Action oriented, communicate effectively, customer and market orientation, innovative, problem solving, team work oriented.</li><li>
Proficiency in MS Word, Excel and strong negotiation and presentation skills</li><li>
Having a valid driving license &amp; no obstacle for traveling.</li></ul></div>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Service Sales Engineer

Service Account Manager

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 
 
 Job Number #170477 - Istanbul, Turkey, Turkey
 
 
 
 Who We Are
 
 
 
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 
 
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 
 
 
 Job Summary:
 
 
 
 Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery
 </li>
 <li>
 Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies
 </li>
 <li>
 Understand the customers&rsquo; needs and developing business solutions to meet Colgate and customer requirements
 </li>
 <li>
 Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&amp;L and Sales organizations to increase results
 </li>
 <li>
 Use Supply Chain data and analytical tools effectively including SAP
 </li>
 <li>
 Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Business Administration, Engineering or related fields
 </li>
 <li>
 Minimum 2 years&rsquo; experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company
 </li>
 <li>
 Fluent in English and Turkish
 </li>
 <li>
 Ability to quickly adapt to new demands and challenges
 </li>
 <li>
 Comfortable working with cross-functional team members
 </li>
 <li>
 Proficient use of Google Tools &amp; Microsoft Office
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Business Intelligence Knowledge
 </li>
 <li>
 SAP Knowledge
 
 
 </li>
 </ul>
 
 Perks of Role
 
 
 
 <ul>
 <li>
 International Working Environment
 </li>
 <li>
 Shuttle Services (Up to Pendik on Istanbul&rsquo;s Anatolian side and up to Bayrampa&scedil;a on main roads in the European side)
 </li>
 <li>
 Comprehensive Medical/Life insurance coverage
 </li>
 <li>
 24/7 Employee Assistance Program
 
 
 </li>
 </ul>
 
 Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.
 
 
 
 
 Our Commitment to Inclusion
 
 
 
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 
 
 
 Equal Opportunity Employer
 
 
 
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 
 
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 
 
</div>

Customer Service Coordinator

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