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asst. guest relations manager

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asst guest relations manager

Rixos

<div><b>Company Description</b><p><br>
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.</p><p>
Key Features:</p><p>
Stunning Waterfront Setting:</p><p>
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.</p><p>
Luxurious Accommodations:</p><p>
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.</p><p>
World-Class Dining:</p><p>
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.</p><p>
State-of-the-Art Facilities:</p><p>
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.</p><p>
Exceptional Service:</p><p>
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.</p><b><br>
Job Description</b><p><br>
Guest Interaction: Greet guests, handle special requests, and ensure personalized experiences.</p><ul><li>Team Supervision: Guide and support guest relations staff in delivering top-tier service.</li><li>Issue Resolution: Respond to guest concerns with professionalism and promptness.</li><li>Coordination: Work with departments to fulfill guest preferences and service needs.</li><li>Feedback: Collect guest feedback and contribute to service improvement plans.</li></ul><b><br>
Qualifications</b><p><b><br>
Language: Russian</b></p><p><b>
Sustainability:</b> Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.</p><p><b>
Compliance and Standards:</b> Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.</p><p><b>
Food Safety &amp; Hygiene:</b> Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.</p><p><b>
Skills:</b></p><ul><li>Degree or diploma in Hospitality or related field.</li><li>Prior experience in guest relations or front office.</li><li>Strong communication and customer service skills.</li><li>Problem-solving aptitude and attention to detail.</li><li>Multilingual skills are an advantage.</li><li><b>
 Working Conditions:</b></li></ul><p>
 Full-time position</p><p></p><ul><li><br>
Rotational shifts including evenings, weekends, and holidays</li></ul><b><br>
Additional Information</b><br>
<ul><li><b>
Competitive Salary and Compensation:</b><ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li><b>
Training and Development Opportunities:</b><ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li><b>
Career Advancement:</b><ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li><b>
Health and Wellness Benefits:</b><ul><li>
Comprehensive health insurance coverage.</li></ul></li><li><b>
Employee Recognition Programs:</b><ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li><b>
Work-Life Balance:</b><ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li><b>
Uniforms and Dress Code:</b><ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li><b>
Social Events and Activities:</b><ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li><b>
Transportation Services:</b><ul><li>
Transportation services.</li></ul></li><li><b>
Employee Wellness Programs:</b><ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Asst. Guest Relations Manager

Rixos Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
 <br/>
 <br/>
 Key Features:
 <br/>
 <br/>
 Stunning Waterfront Setting:
 <br/>
 <br/>
 Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
 <br/>
 <br/>
 Luxurious Accommodations:
 <br/>
 <br/>
 Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
 <br/>
 <br/>
 World-Class Dining:
 <br/>
 <br/>
 Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
 <br/>
 <br/>
 State-of-the-Art Facilities:
 <br/>
 <br/>
 Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
 <br/>
 <br/>
 Exceptional Service:
 <br/>
 <br/>
 At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Guest Interaction: Greet guests, handle special requests, and ensure personalized experiences.
 <br/>
 <br/>
 <ul>
  <li>
   Team Supervision: Guide and support guest relations staff in delivering top-tier service.
  </li>
  <li>
   Issue Resolution: Respond to guest concerns with professionalism and promptness.
  </li>
  <li>
   Coordination: Work with departments to fulfill guest preferences and service needs.
  </li>
  <li>
   Feedback: Collect guest feedback and contribute to service improvement plans.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Language: Russian
  <br/>
  <br/>
 </strong>
 <strong>
  Sustainability:
 </strong>
 Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
 <br/>
 <br/>
 <strong>
  Compliance and Standards:
 </strong>
 Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
 <br/>
 <br/>
 <strong>
  Food Safety &amp; Hygiene:
 </strong>
 Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
 <br/>
 <br/>
 <strong>
  Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree or diploma in Hospitality or related field.
  </li>
  <li>
   Prior experience in guest relations or front office.
  </li>
  <li>
   Strong communication and customer service skills.
  </li>
  <li>
   Problem-solving aptitude and attention to detail.
  </li>
  <li>
   Multilingual skills are an advantage.
  </li>
  <li>
   Working Conditions:
   <br/>
   <br/>
  </li>
 </ul>
 Full-time position
 <br/>
 <br/>
 <ul>
  <li>
   Rotational shifts including evenings, weekends, and holidays
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Competitive Salary and Compensation:
  </li>
  <ul>
   <li>
    Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
   </li>
  </ul>
  <li>
   Training and Development Opportunities:
  </li>
  <ul>
   <li>
    Access to training programs and development opportunities to enhance skills and advance within the company.
   </li>
  </ul>
  <li>
   Career Advancement:
  </li>
  <ul>
   <li>
    Opportunities for career growth and advancement within the Rixos Hotels group.
   </li>
  </ul>
  <li>
   Health and Wellness Benefits:
  </li>
  <ul>
   <li>
    Comprehensive health insurance coverage.
   </li>
  </ul>
  <li>
   Employee Recognition Programs:
  </li>
  <ul>
   <li>
    Recognition programs to acknowledge and reward outstanding performance and dedication.
   </li>
  </ul>
  <li>
   Work-Life Balance:
  </li>
  <ul>
   <li>
    Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
   </li>
  </ul>
  <li>
   Uniforms and Dress Code:
  </li>
  <ul>
   <li>
    Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
   </li>
  </ul>
  <li>
   Social Events and Activities:
  </li>
  <ul>
   <li>
    Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
   </li>
  </ul>
  <li>
   Transportation Services:
  </li>
  <ul>
   <li>
    Transportation services.
   </li>
  </ul>
  <li>
   Employee Wellness Programs:
  </li>
  <ul>
   <li>
    Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
   </li>
  </ul>
 </ul>
</div>


Hilton

<div>
 A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Meet, greet and direct Guests who enter the lobby area
  </li>
  <li>
   Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  </li>
  <li>
   Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
  </li>
  <li>
   Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
  </li>
  <li>
   Manage, record and resolve promptly Guest or customer complaints
  </li>
  <li>
   Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
  </li>
  <li>
   Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
  </li>
  <li>
   Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
  </li>
  <li>
   Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
  </li>
  <li>
   Maintain good communication and work relationships in all hotel areas
  </li>
  <li>
   Maintain staffing levels to meet business demands
  </li>
  <li>
   Attend all Reception meetings and Executive Lounge Meetings
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Assist with other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Guest Relations Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   An ability to listen and respond to demanding Guest needs
  </li>
  <li>
   Excellent leadership, interpersonal and communication skills
  </li>
  <li>
   Accountable and resilient
  </li>
  <li>
   Commitment to delivering a high levels of customer service
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Flexibility to respond to a variety of different work situations
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer service function or in a similar role
  </li>
  <li>
   A passion for delivering an exceptional level of Guest service
  </li>
  <li>
   High level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Abu Dhabi Yas Island
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Guest Relations Agent - Hilton Abu Dhabi Yas Island

Capital Motion

<p>Job posted on 15/09/2025</p><p>Location: Functional - Front of House</p><p>Department: FRONT OF HOUSE</p><p>Designation: GUEST EXPERIENCE LEAD</p><p>Entity: Number of Position(s) 1</p><p>Openings Valid Till: 31/10/2025</p> Company Description <p>Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management.</p> <p>All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary.</p> Job Description <p>The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.</p> Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26208156<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<p><b>The Assistant Reservations Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes, and cancellations from guests via phone, email and other booking channels. Additionally, Asst. Reservations Sales Manager responsible for strategic and tactical implementation of Revenue strategy, maximizing hotel room revenue through effective pricing and inventory management.</b></p>
<ul><li>Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion.</li>
<li>Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Marriott Bonvoy status.</li>
<li>Determine the most appropriate room type to meet guest requirements and maximize room rate.</li>
<li>Verify availability of room type and rate.</li>
<li>Effectively explain guarantee, special rate, and cancellation policies to callers.</li>
<li>Accommodate and document special requests when able.</li>
<li>Describe room accommodations and benefit feature sale amenities to guests.</li>
<li>Answer questions about property facilities/services and room accommodations.</li>
<li>Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li>
<li>Follow &ldquo;up selling&rdquo; techniques and sales strategies in order to maximize property revenue.</li>
<li>Provides guests with information about the Bonvoy loyalty program and processes new enrollments.</li>
<li>Input and access data in reservation systems.</li>
<li>Verify all reservation information with callers to ensure accuracy.</li>
<li>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li>
<li>Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat.</li>
<li>Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li>
<li>Follow documented escalation procedures when addressing guest concerns</li>
<li>Effectively manage inventory and pricing strategy in all distribution channels</li>
<li>Collaborate with the Cluster Revenue Team and Director of Sales &amp; Distribution in the decision-making process of promotion participation and rates</li>
<li>Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance</li>
<li>Monitor the hotel&rsquo;s occupancy and make dynamic changes in the open rates when applicable</li>
<li>Set selective sell guidelines for groups and coordinate management of group business closely with the sales team</li>
<li>Pro-actively identify slow periods and notify Director of Sales &amp; Distribution with Cluster Revenue Team.</li><br>
<li>
</li></ul><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p><br>
</p><p>#LI-MA1</p><br>
<p></p>
</div><p></p><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Reservations Manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>OVERVIEW/BASIC FUNCTION:</b></div><div>
Organize and supervise the outlet operation. Actively involved in promoting good relations with guests and associates.</div><div></div><div><b><br>
RESPONSIBILITIES:</b></div><div></div><div><br>
<ul><li>
Co-ordinate the work of subordinates and maintains the established procedures and policies.</li></ul></div><div></div><div><br>
<ul><li>
Communicate efficiently with the kitchen.</li></ul></div><div></div><div><br>
<ul><li>
Help prepare training programmers for associates.</li></ul></div><div></div><div><br>
<ul><li>
Assist Outlet Manager in training.</li></ul></div><div></div><div><br>
<ul><li>
Promote good working atmosphere with emphasis in guiding relations between subordinates.</li></ul></div><div></div><div><br>
<ul><li>
Enforce the personal appearance of the associates and punctuality.</li></ul></div><div></div><div><br>
<ul><li>
Greet guests, handle comments and problems whenever required and promotes sales to meet forecasted revenues.</li></ul></div><div></div><div><br>
<ul><li>
Recommend menu items and beverages to guests, as well as taking orders.</li></ul></div><div></div><div><br>
<ul><li>
Converse with guests to maintain a good relationship as well as extending personal touch.</li></ul></div><div></div><div><br>
<ul><li>
Make requisition for supplies in order to maintain stock level.</li></ul></div><div></div><div><br>
<ul><li>
Prepare weekly duty rosters.</li></ul></div><div></div><div><br>
<ul><li>
Take over the duties of the Outlet Manager in absence.</li></ul></div><div></div><div><br>
<ul><li>
Carry out any other duties as and when required by the Outlet Manager.</li></ul></div><div></div><div><br>
<ul><li>
Input ideas and suggestion in menu planning and food promotion</li></ul></div><div></div><div><br>
<ul><li>
Implement training programmer and schedule</li></ul></div><div></div><div><br>
<ul><li>
To maintain and comply with brand and LQA standards</li><li>
To continuously support direct supervisor assuring service complies with Brand and LQA standards</li><li>
To assure the knowledge of both brand and LQA standards</li><li>
Take ownership to represent the brand by applying brands standards at every occasion</li></ul></div><div></div><div><b><br>
QUALIFICATIONS:</b></div><div></div><div><br>
<ul><li>
 Experience: Minimum three years&rsquo; experience as a Supervisor / Captain, preferably in a luxury or</li></ul></div><div>
 ultra-luxury environment.</div><div></div><div><br>
<ul><li>
Education: High school graduate, some college.</li></ul></div><div></div><div><br>
<ul><li>
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;</li></ul></div><div>
prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</div><div></div><div><br>
<ul><li>
Technical Skills: Knowledge of various food service styles (i.e., French service, Russian service,</li></ul></div><div>
tableside flamb&eacute; service, butler style service); ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to compute basic mathematical calculations; familiarity with food and beverage cost controls.</div><div></div><div><br>
<ul><li>
Language: Required to speak, read and write English, with fluency in other languages preferred.</li></ul></div><div></div><div><br>
<ul><li>
Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout</li></ul></div><div>
the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</div><div></div><div><br>
<ul><li>
Licenses &amp; Certifications: Minimum 21 years of age to serve alcoholic beverages.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</p></div></div></div></div></div></div>

Assistant Outlet Manager - All Day Dining (Arabic Speaker)

<div><b>Additional Information</b><br>
<b>Job Number</b>25202259<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Day-to-Day Operations</b></p>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul><p><br>
</p><p><b>Leading Food and Beverage Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resource Activities</b></p>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Restaurant Manager - Mediterranean Cuisine Restaurant

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