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at your service agent pre opening

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25096280
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

At Your Service Agent, PRE OPENING

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Capago International

<div>TO KNOW BEFORE APPLYING<ul>
<li>
This position is based in Koweit ;</li>
<li>Temporary contract offered - 6 months (no freelance contract nor expatriation) ;</li>
<li>0 - 2 years of experience required ;</li>
<li>Fluent in English &amp; Arabic mandatory - written &amp; spoken ;</li>
<li>French is an advantage.</li>
</ul>
WHO WE ARE
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.
DESCRIPTION OF THE POSITION
The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:<ul>
<li>
Multichannel management:
 
Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.</li>
<li>Sales conversion:
 
Identifying cross-selling opportunities and promoting additional services to
 
convert standard applicants into platinum applicants.</li>
<li>Complaint management:
 
Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.</li>
<li>Documents check:
 
verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.</li>
<li>Outbound campaigns:
 
Conducting outbound campaigns to promote services and gather information from applicants</li>
<li>Proactive engagement:
 
Understanding applicants needs to provide personalized and accurate recommendations</li>
<li>Account management:
 
Accessing and updating applicant account information (application history, appointment dates, etc.).</li>
<li>Compliance with standards:
 
Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.</li> 
</ul>
SKILLS<ul>
<li>
Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
 
</li><li>Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.</li>
<li>Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.</li>
<li>Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.</li>
</ul>
DIPLOMA &amp; EXPERIENCE 
<ul>
<li>Bachelor degree in a related field ;</li>
<li>0-2 years of experience in a similar position ;</li>
<li>Fluent in English &amp; Arabic mandatory - written &amp; spoken ;</li>
<li>French is an advantage</li></ul></div>

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

Grand Hyatt Kuwait City

<div><div>Summary<div>
As a Reservation Agent, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 
The Reservation Agent is responsible to assist in the smooth and efficient running of the Reservation Department within the Rooms Division</div></div><div> 
Qualifications<div>
The potential candidate must ideally have:<ul><li>
A relevant degree or diploma in Hospitality or Tourism management.</li><li>
Minimum 2 years' work experience hotel operations.</li><li>
Good problem solving, administrative and interpersonal skills are a must.</li><li>
Native level Arabic skills required</li></ul></div></div></div>

RESERVATION AGENT

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

DLA Careers

<div>
 
 Summary
 
 
 
 See below for important information regarding this job.
 
 
 Duties
 
 
 Help
 
 
 <ul>
 <li>
 Directs and manages the operations of a DLA Disposition Services site and provides supervision over key personnel and DLA Disposition Services supervisors.
 </li>
 <li>
 Analyzes, plans, and affects best utilization and management of Disposition Services business operations and resources.
 </li>
 <li>
 Oversees the preparation of property for disposal in compliance with local, state, and federal regulations regarding storage, movement, and disposition with (Continued).
 </li>
 <li>
 specific priority regarding hazardous material, environmental issues, and/or demilitarization.
 </li>
 <li>
 Submits annual budget and operating plan recommendations. Tracks and monitors operating budget, cost reduction programs, reutilization, and profit projections.
 </li>
 <li>
 Directs staff in innovative approaches to resolving problems and improving processes.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Help
 
 
 Conditions of employment
 
 
 <ul>
 <li>
 Must be a U.S. citizen
 </li>
 <li>
 Tour of Duty: Set Schedule
 </li>
 <li>
 Security Requirements: Non-Critical Sensitive With Secret Access
 </li>
 <li>
 Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
 </li>
 <li>
 Fair Labor Standards Act (FLSA): Exempt
 </li>
 <li>
 Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
 </li>
 <li>
 Recruitment Incentives: Authorized
 </li>
 <li>
 Supervisory Probation: Required
 </li>
 <li>
 Completion of Supervisory Certification Program: Required
 </li>
 <li>
 Bargaining Unit Status: No
 </li>
 <li>
 Financial Disclosure Requirement: Required
 </li>
 <li>
 Pre-Employment Phyisical: Required
 </li>
 <li>
 USCENTCOM Physical Requirement: Must meet the requirements specified within USCENTCOM MOD 13 Individual Protection and Individual-Unit Deployment Policy in relation to occupying a position at an overseas/deployed location within the CENTCOM area.
 </li>
 <li>
 Subject to Overseas Rotation Agreement, Tour Length: Yes / 12 Months Unaccompanied ( https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025v1230.pdf )
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To qualify for a Supervisory Property Disposal Specialist your resume and supporting documentation must support one year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
 
 
 <ul>
 <li>
 Disposal of property through reutilization, transfer, donation, sales, abandonment and/or destruction or removal via service contract.
 </li>
 <li>
 Coordinating contractor and outsourcing needs, agreements, and performance monitoring.
 </li>
 <li>
 Experience in the business of surplus property disposition to include principles of DEMIL property and DEMIL requirements, receiving, warehousing, reutilization, merchandising and marketing, business financial management and human resource management.
 
 
 </li>
 </ul>
 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
 
 
 Education
 
 
 Substitution of education may not be used in lieu of specialized experience for this grade level.
 
 
 Additional information
 
 
 
 Additional Overseas Information
 
 
 
 For an explanation of the overseas entitlements, please review the information in the following link:
 
 
 http://www.dla.mil/Careers/Programs/overseas.aspx
 
 
 U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. Ordinarily Resident is defined as a U.S. citizen who is locally resident; and, has legal, permanent resident status within the host country; and, is subject to host country employment and tax laws.
 
 
 Pay Retention will be extended to an eligible employee who applies through a formal recruitment program and is selected for a position at an overseas location.
 
 
 https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025-V536p.PDF?ver=2020-03-30-140046-310
 
 
 
 For Important General Applicant Information and Definitions go to:
 
 http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf
 
 
 
 Reemployed Annuitants:
 
 This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF
 
 
 
 Information for Veterans
 
 is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.
 
 
 
 Drug-Free Workplace Policy
 
 
 
 The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.
 
 
 Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.
 
 
 The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
 
 
 
 ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.
 
 
 
 Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
 
 
 Help
 
 
 A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
 
 
 Review our benefits
 
 
 Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
</div>

Supervisory Property Disposal Specialist

DHL Global Forwarding

<div>
 Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
 
 
 
 Who ever said &lsquo;&lsquo;the sky is the limit&rsquo;&rsquo; never spoke to you! Because for you it&rsquo;s the beginning
 
 
 DHL Global Forwarding
 
 has an opening for a
 
 Facilities &amp; Warehouse Operations Lead
 
 in
 
 Ardiya,
 
 
 Kuwait.
 
 
 
 Join us in connecting people and improving lives!
 
 
 
 In this Facilities &amp; Warehouse Operations Lead position
 
 
 
 
 Facilities Management
 
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of all company facilities, ensuring cleanliness, functionality, and compliance with regulatory standards.
 </li>
 <li>
 Manage vendor relationships for maintenance, utilities, and service contracts.
 </li>
 <li>
 Lead space planning, office moves, and infrastructure upgrades.
 
 
 
 </li>
 </ul>
 
 Warehouse Operations
 
 
 
 
 <ul>
 <li>
 Supervise warehouse staff and ensure efficient inventory management, receiving, storage, and dispatch processes.
 </li>
 <li>
 Implement and maintain warehouse safety protocols and operational SOPs.
 </li>
 <li>
 Ensure accurate stock control and timely reporting of inventory levels.
 </li>
 <li>
 Drive continuous improvement in logistics, layout, and workflow efficiency.
 </li>
 <li>
 Manage billing and invoicing for warehouse customers, ensuring accuracy, timeliness, and alignment with service agreements.
 
 
 
 </li>
 </ul>
 
 Health, Safety &amp; Environment (HSE)
 
 
 
 
 <ul>
 <li>
 Develop and enforce HSE policies in alignment with local laws and global best practices.
 </li>
 <li>
 Conduct regular safety audits, risk assessments, and emergency drills.
 </li>
 <li>
 Lead incident investigations and implement corrective actions.
 </li>
 <li>
 Promote a culture of safety and environmental responsibility across all operational areas.
 
 
 
 </li>
 </ul>
 
 Now, here is what we need from you!
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Logistics, Facilities Management, or related field.
 </li>
 <li>
 5+ years of experience in facilities and warehouse operations.
 </li>
 <li>
 Strong knowledge of HSE regulations and compliance standards.
 </li>
 <li>
 Proven ability to lead cross-functional teams and manage multiple priorities.
 </li>
 <li>
 Excellent organizational, communication, and problem-solving skills.
 
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 
 <ul>
 <li>
 Certification in HSE (e.g., NEBOSH, OSHA) or Facilities Management (e.g., IFMA, BIFM).
 </li>
 <li>
 Experience with ERP systems and warehouse management software.
 </li>
 <li>
 Lean Six Sigma or other process improvement methodologies
 
 
 
 </li>
 </ul>
 
 We offer:
 
 
 
 
 <ul>
 <li>
 Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
 </li>
 <li>
 Possible further career development
 </li>
 <li>
 Competitive salary
 
 
 
 </li>
 </ul>
 
 Why join DHL Global Forwarding?
 
 
 
 We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
 
 
 Our
 
 TOP EMPLOYER prestigious certification
 
 attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
 
 
 We aspire to become the undisputed leader in our industry,
 
 when people think of forwarding; we want them to think DGF
 
 because we have:
 
 
 
 <ul>
 <li>
 The largest global network with more than :30,000 passionate employees
 </li>
 <li>
 The most efficient processes and fastest response times
 </li>
 <li>
 The best solutions and best customer service
 
 
 
 </li>
 </ul>
 
 Our Vision:
 
 The Logistics Company for the World.
 
 
 
 Our Mission:
 
 Excellence. Simply Delivered.
 
 
 
 Our Purpose:
 
 Connecting People, improving lives.
 
 
 
 Our Values:
 
 Respect &amp; Results
 
 
 
 Our Goals:
 
 Employer, Provider, and Investment of Choice, Living Responsibility
 
 
 
 DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
 
</div>

Facilities & Warehouse Operations Lead

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