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call center manager

dasman gate

<p>responsible for staff in a call center, who they train, hire, monitor, and motivate. Their job is to make sure that the teams they oversee meet their company&rsquo;s goals and provide sufficient customer support</p><p>is a blend of analytics, team management, and human resource duties. develop objectives for a call center&rsquo;s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met. The main goal is productivity and efficiency, and managers must work with call center representatives. providing extra support and training, or developing new processes.</p><p>the person in this role strives to look at the big picture and spot potential improvements as they come. Since they&rsquo;re in charge of a company&rsquo;s efficiency, they have to be able to look intuitively at their team to catch potential problems before they arise.</p><p>performance goals include maintaining strong relationships within their team of agents and challenging existing business practices to find more effective ways to meet objectives.</p><p><b>Education Requirements</b></p><ul><li>Bachelor&rsquo;s degree</li><li>6 years of related experience</li><li>Familiarity with telemarketing software</li></ul><p>Job Type: Full-time</p>

Call Center Manager

Alghanim Industries

<div>
 Job description:
 <br/>
 <br/>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 </p>
 <p>
  <strong>
   Job Responsibilities&nbsp;
  </strong>
 </p>
 <p>
  The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 </p>
 <ul>
  <li>
   Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  </li>
  <li>
   Answering agent questions regarding best practices or difficult calls.
  </li>
  <li>
   Identifying operational issues and suggesting possible improvements.
  </li>
  <li>
   Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  </li>
  <li>
   Preparing reports and analyzing data to assist management as they determine call center goals.
  </li>
  <li>
   Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  </li>
  <li>
   Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
  </li>
 </ul>
 <p>
  <strong>
   Candidate Requirements
  </strong>
 </p>
 <p>
  Bachelors degree in Business Adminstration or any related field
 </p>
 <p>
  &nbsp;
 </p>
</div>


Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Rayan Gate

<p>Responsibilities:</p><ul><li>Make outbound calls to prospective members and follow up on leads</li><li>Convert inquiries into memberships</li><li>Present promotions / membership packages and class schedules</li><li>Maintain accurate records of customers</li><li>Provide customer service</li></ul><p>Qualifications:</p><p>&#61692;	Proven Telesales or call center experience</p><p>&#61692;	Strong communication and negotiation skills</p><p>&#61692;	Energic, persuasive and sales driven personality</p><p>&#61692;	Well verse with customer service</p><p>&#61692;	Equivalent diploma or degree in marketing, communications or related fields</p><p>WhatsApp# 62221159</p><p>Job Type: Full-time</p>

Telesales Executive - Bilingual

Continuity Global Solutions

<div><h3 class="jobSectionHeader"><b>Guard Site Manager (GSM)</b></h3><p><b>
Location:</b> Camp Arifjan and Camp Buehring, Kuwait<br>
<b>Security Clearance Required:</b> Active U.S. Secret Clearance<br>
<b>Citizenship Requirement:</b> U.S. Citizen</p><p></p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
The <b>Guard Site Manager (GSM)</b> serves as the primary liaison between the U.S. Government and the Contractor for all contracted security operations at the assigned location. The GSM is responsible for the overall scheduling, supervision, direction, and operational control of all vendor security personnel, ensuring compliance with contract requirements and mission objectives.</p><p>
This role operates within the <b>Operations Center</b> and ensures continuous coverage, effective communication, and seamless coordination between shifts. The GSM also develops and maintains security schedules, manages personnel performance, and provides operational reporting to the <b>Contracting Officer&rsquo;s Representative (COR)</b> and the <b>Force Protection Officer (FPO)</b>.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Serve as the primary point of contact between the Government and Contractor for all security-related operations.
</li><li>Oversee the scheduling, deployment, and supervision of all security personnel.
</li><li>Manage shift changes and ensure effective transfer of responsibility between teams.
</li><li>Maintain situational awareness of all security operations and provide daily status updates to the COR and FPO.
</li><li>Develop, produce, and submit a <b>monthly Random Antiterrorism Measures (RAM) schedule</b> for Camp Arifjan and Camp Buehring to the <b>Director of Emergency Services</b> and the COR.
</li><li>Ensure that all RAM activities align with the approved U.S. Government list.
</li><li>Work within the Operations Center to oversee 24/7 coverage, including assigning shift leaders as required.
</li><li>Ensure compliance with all operational directives, safety protocols, and reporting requirements.
</li><li>Maintain records and documentation for personnel schedules, incidents, and communications.
</li><li>Interface directly with U.S. Government supervisory personnel designated as company points of contact.
</li></ul><p><b>Requirements</b></p><ul><li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of <b>10 years of combined professional experience</b> in the military, law enforcement, or private security sector.
</li></ul><ul><li>At least <b>6 years of honorable military service</b> required (waiverable in special cases with COR approval).
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or above), or as a team leader in military, police, or private security operations in a contingency area.
</li><li>Demonstrated proficiency in <b>Microsoft Office Suite</b> (Outlook, PowerPoint, Excel, Word, and Internet Explorer).
</li><li>Strong leadership, communication, and organizational skills with proven ability to manage large teams in dynamic environments.</li></ul></div>

Guard Site Manager (GSM)

Al Mulla Group

<p></p><div><div><div><div><h6 class="jobSectionHeader"><b>Responsibilities</b></h6>
<div><div>&bull; Handle all service call bookings through various channels such as email, phone calls, etc.
&bull; Close or cancel job cards in the EIMS system as required
&bull; Assign pending calls via the Oracle screen
&bull; Perform data entry and updates in the EIMS system
&bull; Answer telephone calls professionally and log all customer details accurately
&bull; Understand customer issues and suggest potential resolutions over the phone
&bull; Ensure all customer calls are delegated to the appropriate service provider within 2 hours of logging
&bull; Monitor and ensure that all customer calls are completed and closed accurately in the system, with details matching the job card
&bull; Any calls that are not assigned within the 2-hour window should be flagged and escalated to the Senior Work Controller or Service Manager for immediate attention<br>
</div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Requirements</b></h5>
<h6 class="jobSectionHeader"><b>Educational Qualifications</b></h6>
<div><div><div>Education Degree
</div><div>: Bachelor
</div></div><div><div>Major
</div><div>: Commerce/ Marketing/ Arts
</div></div></div></div></div><div><div><h6 class="jobSectionHeader"><b>Experience</b></h6>
</div><div>Years of Experience
</div><div>: 2 - 3 Years
</div><div>Field of Experience<br>
</div><div>: Experience as Call Centre support in Office Automation, computers, electronics industries
</div></div><div><div><h6 class="jobSectionHeader"><b>Skills</b></h6>
<div><div>&bull; Excellent Communication Skills: Clear, concise verbal and written communication with strong interpersonal abilities.
&bull; Computer Proficiency: Solid understanding of basic computer operations, including Microsoft Office and internet applications.
&bull; SAP Knowledge: Familiarity with SAP software for data entry, reporting, and basic process management.
&bull; Analytical &amp; Time Management: Strong problem-solving capabilities combined with the ability to prioritize tasks and meet deadlines effectively.
&bull; Confident &amp; Dynamic Personality: Self-assured, adaptable, and proactive in team environments and client-facing situations.
&bull; Creative Thinking: Innovative mindset with a strong creative outlook, contributing to process improvements and engaging presentations.
</div></div></div></div><div><div><h6 class="jobSectionHeader"><b>Other Requirements</b></h6>
<div><div><div>Gender
</div><div>: Any
</div></div><div><div>Age
</div><div>: 21 - 35 Years
</div></div><div><div>Preferred Language
</div><div>: Arabic, English
</div></div><div><div>Duty Shift / Timings
</div><div>: One Shift / 8:00 am - 4:00 pm
</div></div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Salary &amp; Benefits</b></h5>
<div><div><div>Salary
</div><div>: Attractive Salary
</div></div><div><div>Other Benefits
</div><div>: Incentive based on KPI achievement
</div></div></div></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Remarks</b></h5><div></div><div><div><div><br>
</div></div><p></p><div><div>Job Country
</div><div>: Kuwait
</div></div><div><div>Nationality
</div><div>: Kuwait
</div></div><div><div>Career Level
</div><div>: Entry Level</div></div></div></div></div></div></div><div></div>

Works Controller

Akima

<div>Company Overview:
<div></div><div><b>
Work Where it Matters</b></div><div></div><div><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</div><div></div><div><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users.</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</p></li><li><p>
Works within a small continuous improvement focused team.</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management.</p></li><li><p>
Performs other duties and assignments as required.</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</p></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a detailed medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.</p></li><li>
Excellent interpersonal skills are required.</li><li><p>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19602 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

<div><h3 class="jobSectionHeader"><b>Operations Center Site Leader</b></h3><p><b>
Location:</b> Camp Arifjan and Camp Buehring, Kuwait<br>
<b>Security Clearance Required:</b> Active U.S. Secret Clearance<br>
<b>Citizenship Requirement:</b> U.S. Citizen</p><p></p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
The <b>Operations Center Site Leader</b> is responsible for managing all contractor personnel assigned to the Operations Center and serves as the primary interface with military and U.S. Government counterparts on matters related to Contractor Security Guard (CSG) activities. This position plays a key role in coordinating threat intelligence, supporting mission planning, and ensuring that all operations center functions are executed in accordance with U.S. Government directives and contract requirements.</p><p>
The Site Leader ensures accountability of all contractor personnel, maintains situational awareness of ongoing operations, and facilitates communication between Intelligence, Operations, and Force Protection elements. This individual ensures the Operations Center operates efficiently, maintains compliance, and provides timely reporting and support to mission leadership.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Supervise and manage all contractor personnel assigned to the Operations Center.
</li><li>Serve as the principal liaison with military and Government representatives for operational coordination and information sharing.
</li><li>Coordinate with Intelligence, Operations, and Force Protection personnel to plan and implement security operations and threat response measures.
</li><li>Maintain daily accountability for all contractor personnel, ensuring reports are submitted in the required format and timeframe established by the Government.
</li><li>Ensure the Operations Center fulfills all required duties, directives, and performance standards.
</li><li>Oversee and ensure effective communication between the contractor security force, U.S. Government leadership, and other relevant agencies.
</li><li>Support operational planning, incident tracking, and response coordination as directed.
</li><li>Maintain accurate records and reports in compliance with contract and Government requirements.
</li><li>Ensure staff are trained, equipped, and prepared to execute Operations Center responsibilities at all times.
</li><li>Utilize Microsoft Office Suite tools for reporting, data management, and communications.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of <b>10 years of combined professional experience</b> in the military, law enforcement, or private security industry.
</li><li>At least <b>7 years of honorable military service</b> required (waiverable in special circumstances with COR approval).
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 / NATO OR-7 or above), or team leader in military, police, or private security operations in a contingency environment.
</li><li>Must provide documentation of <b>honorable discharge</b> (DD-214 or equivalent from FVEY military forces).
</li><li>Demonstrated proficiency with <b>Microsoft Office Suite</b> (Outlook, PowerPoint, Excel, Word, Internet Explorer).
</li><li>Strong leadership, organizational, and communication skills, with proven ability to manage personnel in dynamic operational environments.</li></ul></div>

Operations Center Site Leader

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