banking customer support

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Helpline agent

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Inbound Calling

TAWANTECH

<div><h3 class="jobSectionHeader">About the Role:</h3>
We are seeking a motivated and customer-oriented bilingual professional (Arabic &amp; English) to join our Digital Banking Support Team. 
The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels &mdash; including internet banking, mobile banking, and corporate e-channels.
This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
</li><li>Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
</li><li>Coordinate with IT and operations teams to resolve technical or functional issues.
</li><li>Support the onboarding and activation of corporate clients on digital banking channels.
</li><li>Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
</li><li>Prepare daily and weekly reports on customer cases, common issues, and resolutions.
</li><li>Contribute to improving customer experience by identifying recurring problems or service gaps.
</li></ul><h3 class="jobSectionHeader">Qualifications &amp; Skills:</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field.
</li><li>4&ndash;6 years of experience in banking customer support or digital channel operations.
</li><li>Understanding of retail and corporate banking products and digital platforms.
</li><li>Excellent communication and interpersonal skills in Arabic and English.
</li><li>Strong follow-up and coordination abilities.
</li><li>Basic technical knowledge related to online or mobile banking systems is an advantage.
</li></ul><h3 class="jobSectionHeader">Preferred:</h3><ul>
<li>Experience in Saudi banking sector or financial services institutions.
</li><li>Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).
</li></ul><h3 class="jobSectionHeader">What We Offer:</h3><ul>
<li>A dynamic role within a leading digital banking environment.
</li><li>Exposure to both retail and corporate client support.
</li><li>Career growth opportunities and a collaborative workplace culture.</li></ul></div>

Senior L1\L2 Technical Support( banking)

First Abu Dhabi Bank

Job Title Teller Retail Banking Services Dubai, UAE Job Description Teller Retail Banking Services Dubai, UAE Role Summary First Abu Dhabi Bank (FAB) is hiring a Teller for its Dubai branch to deliver seamless front-office banking transactions, uphold high service standards, and promote digital channel adoption. This customer-facing role is vital in enhancing the daily banking experience while maintaining compliance, risk controls, and operational excellence. Job Details Location: United Arab Emirates Location: Dubai Industry: Banking / Mortgage Professionals Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Handle cash transactions including deposits, withdrawals, inter-account transfers, and safe/vault reconciliation * Process demand drafts, telegraphic transfers, travellers cheques, IPOs, and returned outward clearings * Assist customers with cheque collection, posting vouchers, updating currency boards, and banking product queries * Ensure 100% accuracy in transaction processing with zero income leakage or compliance errors * Answer phone inquiries professionally and escalate as needed * Actively promote and demonstrate FAB s online/mobile banking applications to walk-in customers * Generate qualified leads for retail banking products by identifying customer needs * Support branch management in daily operations and complete mandatory trainings * Represent FAB values to achieve NPS (Net Promoter Score) targets and maintain high customer satisfaction * Maintain meticulous documentation and file management as per bank procedures Ideal Profile * High school diploma or equivalent * Minimum 2 years of front-line banking experience, preferably in UAE retail banking * Knowledge of core banking services, transaction protocols, and customer service practices * Strong numerical accuracy, attention to detail, and cash handling discipline * Familiar with online/mobile banking tools and able to guide customers through digital onboarding * Excellent communication and interpersonal skills * Willingness to cross-sell and promote FAB products

Teller Retail Banking Services

ManpowerGroup Middle East

<div>
 
 
 
 Contract:
 
 
 
 1 year contract
 
 
 
 
 
 Employment:
 
 
 
 Outsourced through ManpowerGroup Middle East
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 We are seeking a highly motivated and organized Sales Support Specialist to join our banking client based in Dubai. The ideal candidate will play an essential role in new customer acquisition; customer onboarding; ongoing relationship management; and customer satisfaction and efficiency, ensuring seamless client experiences and contributing to overall sales success.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Acquisition support:
 
 Support in application processing including document verification and remediation, company registration, application preparation including supporting in securing approvals following up with RCC/ GRC/ compliance as needed and majorly support in on-boarding customers and play major part of the program.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Business development :
 
 Manage a portfolio of customers with a view to growing and diversifying spends from the allocated companies through a combination of portfolio management activities as well as service to sales initiatives.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Customer service &amp; Key Accounts:
 
 For the wider RM-managed portfolio - especially for the Key Accounts, this role will be responsible for service support and serve as a back-up for RMs. This also includes sending them periodic statements and bespoke reports requested by Key Accounts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Product reports:
 
 Prepare monthly acquisition and portfolio MIS including customers, schemes as well as spends by category; and summarize insights to enable portfolio actions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 
 <ul>
 <li>
 Graduate/Masters (Accounting/Finance degree preferred).
 </li>
 <li>
 5- 6 Years of Banking/Sales experience - customer service and sales
 </li>
 <li>
 Customer service or card business experience.
 </li>
 <li>
 Commercial Card experience
 </li>
 <li>
 Proficient in MS-Excel
 </li>
 <li>
 Familiarity with banking systems (core banking/ card processing, credit card, new customer acquisition, tele calling)
 </li>
 </ul>
 
 
</div>

Sales Consultant

REGENT BANK

<div>About the Role:
As a Teller, you will play a crucial role in providing exceptional customer service while handling various banking transactions. Your primary responsibility will be to accurately process deposits, withdrawals, and payments, ensuring that all transactions are completed efficiently and securely. You will also be responsible for identifying customer needs and promoting bank products and services that can enhance their financial well-being. Additionally, you will maintain a balanced cash drawer and adhere to all regulatory and compliance requirements. Ultimately, your contributions will help foster customer loyalty and trust in our banking institution.
Minimum Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
Previous experience in a customer service role, preferably in a banking or financial environment.</li><li>
Strong numerical and cash handling skills.</li></ul>
Preferred Qualifications:<ul><li>
Associate's degree in finance, business, or a related field.</li><li>
Experience with banking software and technology.</li><li>
Bilingual abilities to assist a diverse customer base.</li></ul>
Responsibilities:<ul><li>
Process customer transactions including deposits, withdrawals, and loan payments with accuracy and efficiency.</li><li>
Provide excellent customer service by addressing inquiries and resolving issues in a timely manner.</li><li>
Promote bank products and services to customers, identifying opportunities to enhance their banking experience.</li><li>
Maintain a balanced cash drawer and ensure compliance with all security and regulatory policies.</li><li>
Assist in the training of new tellers and support team members in achieving branch goals.</li></ul>
Skills:
The required skills for this position include strong attention to detail and numerical proficiency, which are essential for accurately processing transactions and maintaining a balanced cash drawer. Excellent communication and interpersonal skills will be utilized daily to provide outstanding customer service and to effectively promote bank products. Problem-solving skills will come into play when addressing customer inquiries and resolving issues efficiently. Additionally, familiarity with banking software will enhance your ability to perform transactions and manage customer accounts. Preferred skills, such as bilingual abilities, will allow you to connect with a broader range of customers, further enriching their banking experience.</div>

Teller

Search 10000+ Banking customer support jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 banking customer support jobs NEAR_ME

Helpline agent

Inbound Calling

Inbound Calling

Senior L1\L2 Technical Support( banking)

Teller Retail Banking Services

Sales Consultant

Teller