call center specialist - female Jobs in Alexandria

call center specialist - female

customer service agent Jobs in Alexandria

customer service agent

customer support agent (arabic/german/english) Jobs in Alexandria

customer support agent (arabic/german/english)

customer support specialist Jobs in Alexandria

customer support specialist

german-speaking customer service representatives Jobs in Alexandria

german-speaking customer service representatives

bilingual spanish customer support representative

QuickfirmX

QuickfirmX is hiring Spanish-speaking Customer Service Agents for our global partner, based in Maadi. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in Spanish</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in Spanish, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>Spanish language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in Maadi</li><li>Graduates and undergraduates are welcome to apply</li><li>Gap year students are also eligible</li></ul>Shifts<ul><li>Rotational shifts 24/7</li></ul>Benefits<ul><li>Salary: Up to 29,000 EGP NET/month</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on company requirements</li></ul>Speak Spanish? Looking for a stable, well-paid career opportunity in Maadi? Apply today through QuickfirmX and start your journey with a leading global company.Job Types: Full-time, New gradPay: Up to E&pound;29,000.00 per month

Bilingual Spanish Customer Support Representative

swiss lebanon

One of the fastest growing Insurance company in the middle east is looking for a Sales CandidatesThis is a full-time, on-site role for an Insurance Sales Representative located in Alexandria, Egypt. The Insurance Sales Representative will be responsible for managing new and existing clients, providing high-quality customer service, selling insurance products and policies, and working with insurance brokerage teams to enhance service efficiency. This role includes assessing clients&rsquo; needs, offering suitable insurance solutions, preparing proposals, and closing sales. Additionally, the representative will be required to maintain detailed records and stay updated with industry trends and product knowledge.QualificationsExperience in Insurance Sales and Sales skills Strong Customer Service skills Knowledge of Insurance and Insurance Brokerage processes Excellent communication and interpersonal skills Ability to work independently and in a team Proficiency in using CRM software and Microsoft Office Suite Bachelor's degree in Business, Finance, or relevant field is a plus Previous experience in the insurance industry is advantageous Basic salary Medical insurance Social insurance Paid training send your sesume to haithamhema@gmail.com or whats app 01010130695 Best regards Haitham Hassan Branch mangerJob Type: Full-timePay: E&pound;7,500.00 - E&pound;15,000.00 per month

Insurance Sales Agent

Platinumlist

<div>Position Overview 
We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we&rsquo;d love to hear from you.
Key Responsibilities<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Assist customers with questions related to products, services, orders, and account management.</li>
<li>Resolve complaints and issues efficiently, ensuring customer satisfaction and retention.</li>
<li>Maintain accurate records of customer interactions and transactions in the CRM system.</li>
<li>Collaborate with other departments to resolve complex cases and improve customer experience.</li>
<li>Provide product and service information, troubleshoot technical issues, and guide customers through solutions.</li>
<li>Follow up with customers to ensure issues are fully resolved and provide updates as needed.</li>
<li>Stay updated on company policies, products, and services to provide accurate information.</li>
<li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li>
</ul>Requirements
Qualifications<ul>
<li>Fluency in Arabic and English (written and verbal) is required.</li>
<li>Prior experience in customer service, preferably in a call center or similar environment.</li>
<li>Strong communication and interpersonal skills with the ability to empathize and build rapport with customers.</li>
<li>Proficiency in using CRM systems, chat platforms, and other customer service tools.</li>
<li>Problem solving skills and the ability to handle stressful situations calmly and effectively.</li>
<li>Excellent organizational skills with attention to detail and accuracy.</li>
<li>Availability to work on a shift basis, including weekends and public holidays, if required.</li></ul></div>

Customer Support Specialist

Papa Johns

<div>
 What&rsquo;s
 
 Unique
 
 
 About You
 
 Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
 
 
 Have you ever thought about driving for one of those ride sharing companies? But, on second thought, you really don't want to make idle chit chat with a random stranger in your car. And, maybe a better idea is to look for a company that has fun, offers benefits to help pay for college, career advancement opportunities and discounts on pizza! If this describes you, come join our pizza team! We've never met a pizza that tries to make uncomfortable small talk. (Although, it's totally fine to talk to your pizza. ""You're so yummy. I love you pepperoni, sausage and extra banana peppers. You get me."")
 
 
 Pick your location and pick your favorite pizza 'cause you're going to be eating a lot of it.
 
 
 Perks? Glad you asked! Take advantage of our Dough &amp; Degrees program - we'll pay 100% of tuition for undergraduate and graduate online degree programs through Purdue University Global for eligible corporate team members. Some of the other things we offer: Tips and mileage reimbursement paid out nightly, affordable health insurance options, flexible hours, pizza discounts (of course), corporate discounts on things like cell phone service, car maintenance and opportunities for career growth.
 
 
 
 Critical Ingredients
 
 
 
 You need to be at least 18 years old with insurance and an acceptable driving record. Hilarious knock-knock jokes are a plus, but not a requirement. Apply, interview and start!
 
 
 Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work &ndash; but let&rsquo;s face it &ndash; it&rsquo;s also pizza! If you want a fulfilling career with a company that&rsquo;s always moving forward, we&rsquo;re the right place.
 
 
 Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms &amp; conditions for site use.
</div>

Delivery Driver

Freelance Recruiters &ndash; Work Remotely with QuickfirmX QuickfirmX &ndash; Egypt&rsquo;s #1 Call Center Recruitment PlatformWe are looking for freelance recruiters to source candidates for call center jobs with leading companies in Egypt.Who can apply:<ul><li>Graduates, undergraduates, gap years, and dropouts are all welcome.</li><li>Must have a laptop/PC and stable internet.</li><li>Remote jobs &ndash; work from anywhere in the world.</li></ul>Your role:<ul><li>Source candidates online or offline (social media, connections, referrals).</li><li>Share opportunities available on our platform.</li><li>If your candidate is hired and passes training, you get paid.</li></ul>Commission per hire (highest in the market):<ul><li>English: 1,500 EGP</li><li>German: 2,000 EGP</li><li>Spanish / Italian / French: 2,000 EGP</li><li>Dutch: 2,000 EGP</li></ul>Benefits:<ul><li>Training and guidance provided.</li><li>Promotion opportunity to Team Leader after 6 months.</li><li>Flexible working hours.</li><li>Gain experience in recruitment and HR.</li><li>Unlimited bonuses, discounts, and offers through our partners.</li><li>Work with the first and leading call center recruitment platform in Egypt.</li></ul>Requirements:<ul><li>English level B2 or above.</li><li>At least 2 hours available per day to work.</li><li>Previous recruitment or sales experience is a plus.</li></ul>Job Types: Full-time, Part-time, New gradPay: E&pound;5,000.00 - E&pound;80,000.00 per monthExpected hours: No less than 10 per weekApplication Question(s):<ul><li>Do you have a laptop or PC with stable internet connection?</li><li>Are you available to work at least 2 hours per day? (Yes / No)</li><li>Do you have any previous experience in recruitment, sales, or sourcing candidates? (Yes / No &ndash; If yes, please specify)</li><li>Are you comfortable working on a freelance basis with commission per hire only (no basic salary)? (Yes / No)</li><li>Are you able to source candidates through social media, personal networks, or offline channels? (Yes / No)</li></ul>

Freelance Recruiters – Work Remotely with QuickfirmX

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

Customer Support Agent (Arabic/German/English)

Philips

<div>
 Job Title
 
 
 Field Service Engineer
 
 
 
 Job Description
 
 
 
 Field Service Engineer is responsible for addressing the technical needs of organization&rsquo;s customers, providing maintenance to products and services, and working under general supervision. The role demonstrates technical proficiency across a wide range of capabilities, encompassing product malfunction diagnosis, proactive and predictive maintenance, upgrades, repairs, and installations, with the flexibility to provide these services at customer locations. The role takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, coordinating the implementation of associated action plans. The role executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns.
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Delivers first line technical support, maintenance, and installation assistance to customers, effectively communicating solutions or actions, assuming ownership, and consistently adhering to regulatory guidelines throughout the process.
 </li>
 <li>
 Documents all service activities and findings, including detailed records of diagnostics, resolution and test procedures, and case status, ensuring comprehensive and accurate documentation to maintain transparency and traceability.
 </li>
 <li>
 Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
 </li>
 <li>
 </li>
 <li>
 Records customer interaction time, non-customer interaction time, parts consumption, returns, and failures in real-time, ensuring accurate tracking and documentation of service activities to improve efficiency and accountability.
 </li>
 <li>
 Ensures a resolution in first visit by meticulously preparing clear action plans, diagnosing issues, and organizing necessary parts prior to onsite visits, striving for optimal service delivery and customer satisfaction by being thoroughly prepared.
 </li>
 <li>
 Takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, to resolve issues effectively and maintain customer trust.
 </li>
 <li>
 Provides technical expertise to the team, guiding them in addressing complex inquiries and problems, and supports in identifying the most cost-effective repair/solution to minimize customer downtime and enhance service quality.
 </li>
 <li>
 Executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns and ensure smooth operation and reliability of products.
 </li>
 <li>
 Supports lead generation efforts by identifying potential sales opportunities or value-added services during field repair visits, enhancing overall customer support and contributing to the growth of the business through proactive engagement.
 </li>
 <li>
 Demonstrates excellent understanding of all assigned products and services, identifying opportunities for continuous improvement within the delivery services to ensure the highest standards of service are maintained.
 
 
 </li>
 </ul>
 
 You Are The Right Fit If
 
 
 
 <ul>
 <li>
 University degree in Biomedical Engineering, Electrical and Electronics Engineering, degree or any other relevant engineering major.
 </li>
 <li>
 Minimum 5 -6 years&rsquo; hands-on experience servicing medical or other high technology equipment.(preferred IGT and DXR equipment)
 </li>
 <li>
 Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated.
 </li>
 <li>
 Good command of English written and spoken in addition to local language.
 </li>
 <li>
 Experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment.
 </li>
 <li>
 Good command of MS Office programs
 </li>
 <li>
 No restriction for travelling.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Troubleshooting
 </li>
 <li>
 Escalation Management
 </li>
 <li>
 Documentation &amp; Reporting
 </li>
 <li>
 Continuous Improvement
 </li>
 <li>
 Product Installation
 </li>
 <li>
 Product Repair &amp; Maintenance
 </li>
 <li>
 IT Networking
 </li>
 <li>
 Regulatory Requirements
 </li>
 <li>
 Engineering Fundamentals
 </li>
 <li>
 Remote Support Tools &amp; Techniques.
 
 
 </li>
 </ul>
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 this role is a field role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
 
 
</div>

Field Service Engineer

Explore 76+ Bilingual spanish customer support representative in Alexandria this October. Find roles across top companies and apply now to boost your career.