customer service agent Jobs in Alexandria

customer service agent

customer service rep - french / english - bilingual - fully remote Jobs in Alexandria

customer service rep - french / english - bilingual - fully remote

german-speaking customer service representatives Jobs in Alexandria

german-speaking customer service representatives

sales representative

german speaking customer service representatives

QuickfirmX

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in German</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in German, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>German language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in New Cairo</li><li>Graduates of any age are welcome to apply</li><li>Dropouts must be aged 27 or above</li></ul>Shifts<ul><li>Males: Rotational shifts 24/7</li><li>Females: Rotational shifts up to 2:00 AM</li></ul>Benefits<ul><li>Salary: Up to 34,000 EGP NET/month</li><li>Transportation provided</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on Teleperformance&rsquo;s internal requirements and request</li></ul>Speak German? Looking for a well-paid, stable career opportunity in New Cairo? Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.Job Type: Full-timePay: Up to E&pound;34,000.00 per month

German-Speaking Customer Service Representatives

All for One Egypt

<div>
 
 
 Functional Consultant SAP ECTR
 
 
 
 We are seeking a skilled Functional Consultant specializing in SAP ECTR to join our dynamic team. The ideal candidate will have a strong background in SAP ECTR/PLM Module, configuration, and support, with the ability to analyze business requirements and translate them into effective SAP solutions.
 
 
 
 
 
 
 What makes your job exciting
 
 
 <ul>
 <li>
 Understanding of business processes
 </li>
 <li>
 Implementing the basis installation and configuration of ECTR according to business requirements.
 </li>
 <li>
 Documenting the All for One best practice implementation in context of the customer installation.
 </li>
 <li>
 Translating CDESK documents in ECTR customizing.
 </li>
 <li>
 Training and Support: Provide training and support in German and English to key-users, ensuring they are equipped to utilize SAP ECTR.
 </li>
 <li>
 System Testing: Conduct system testing and support user acceptance testing (UAT) to ensure the solutions meet business needs
 </li>
 <li>
 Supporting the customer in the hyper-care phase.
 </li>
 </ul>
 
 
 
 
 
 
 Your Talents:
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field&middot;
 </li>
 <li>
 Experience: Minimum 2 years of experience as a Functional Consultant with a focus on the SAP ECTR.
 </li>
 <li>
 SAP Certification: Relevant SAP certification is a plus.
 </li>
 <li>
 Technical Skills: Proficient in SAP configuration of ECTR processes.
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills with a keen attention to detail.
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills in English and German.
 </li>
 <li>
 Level B1 is the minimum requirement for both languages.
 </li>
 </ul>
 
 
 
 
 What awaits you:
 
 
 <ul>
 <li>
 Challenging and varying assignments with world market leaders and hidden champions.
 </li>
 <li>
 Vast opportunities for building, nurturing your skills through regular knowledge.
 </li>
 <li>
 Exchange with our experts in Germany.
 </li>
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 Autonomy, flexibility in your daily work.
 </li>
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 Extensive opportunities for growth and professional development supported through .
 </li>
 <li>
 Our mentoring system and onsite training programs in Germany.
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 Secure role in a friendly, open-minded, and committed team
 </li>
 <li>
 Attractive salary package; social insurance and private medical insurance
 </li>
 <li>
 40 hours per week following the Egyptian vacation system, weekend on Friday &amp; Saturday
 </li>
 </ul>
 
 
</div>

Functional Consultant SAP ECTR

Instashop

About the RoleAs a Commercial Associate, you will be the first point of contact with our valued partner shops. You will be responsible for identifying, selecting, and establishing partnerships with the best shops in each area, ensuring InstaShop&rsquo;s network grows with top-quality partners. By building and nurturing these relationships, you&rsquo;ll play a key role in supporting InstaShop&rsquo;s commitment to service excellence and customer satisfaction.Day-to-Day Responsibilities<ul><li>Building and maintaining a comprehensive list of potential partner shops and key contacts to maximize business outreach and new acquisitions</li><li>Identifying and negotiating contracts to onboard new affiliate shops across regions, expanding InstaShop&rsquo;s network</li><li>Fostering strong relationships with client store representatives/managers, ensuring ongoing engagement and support</li><li>Overseeing and facilitate the shop onboarding process, collaborating with cross-functional teams to ensure a smooth launch</li><li>Monitoring key performance indicators (KPIs) and work to optimize the operational performance of partner shops</li><li>Identifying and address gaps in product assortment and pricing relative to offline to ensure parity</li><li>Generating non-commission revenue from vendors by identifying opportunities for additional business</li><li>Supporting top-line growth initiatives for vendors within the portfolio</li><li>Driving promo penetration across shops within your portfolio</li><li>Monitoring competitor activities in the market and sharing relevant insights with internal teams to inform strategy</li><li>Identifying opportunities for in-store branding and execute these initiatives within partner shops</li><li>Utilizing InstaShop&rsquo;s services and providing constructive feedback to enhance the overall customer experience and services</li></ul>Key Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or any other related field</li><li>Commercial awareness and basic understanding of the technology landscape</li><li>Prior experience in business development, sales, or a similar role is a plus</li><li>Proficiency in MS Office</li></ul>What You&rsquo;ll Bring<ul><li>Strong organizational and time management skills to handle multiple tasks and deadlines efficiently</li><li>Excellent communication and interpersonal skills to build and maintain strong relationships with partners</li><li>A proactive attitude with creative problem-solving abilities to drive results</li><li>Adaptability and flexibility to thrive in a fast-paced environment</li><li>A customer-focused, commercial mindset to align partnerships with InstaShop&rsquo;s growth goals</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;18,000.00 - E&pound;19,800.00 per monthApplication Question(s):<ul><li>What is your expected salary?</li><li>Are comfortable with out office Location &quot;Katameya&quot;?</li><li>How many years of experience d you have in Sales/ Business Development?</li><li>Do you own a car?</li></ul>

Commercial Associate | Groceries

Freelance Recruiters &ndash; Work Remotely with QuickfirmX QuickfirmX &ndash; Egypt&rsquo;s #1 Call Center Recruitment PlatformWe are looking for freelance recruiters to source candidates for call center jobs with leading companies in Egypt.Who can apply:<ul><li>Graduates, undergraduates, gap years, and dropouts are all welcome.</li><li>Must have a laptop/PC and stable internet.</li><li>Remote jobs &ndash; work from anywhere in the world.</li></ul>Your role:<ul><li>Source candidates online or offline (social media, connections, referrals).</li><li>Share opportunities available on our platform.</li><li>If your candidate is hired and passes training, you get paid.</li></ul>Commission per hire (highest in the market):<ul><li>English: 1,500 EGP</li><li>German: 2,500 EGP</li><li>Spanish / Italian / French: 2,000 EGP</li><li>Dutch: 3,000 EGP</li></ul>Benefits:<ul><li>Training and guidance provided.</li><li>Promotion opportunity to Team Leader after 6 months.</li><li>Flexible working hours.</li><li>Gain experience in recruitment and HR.</li><li>Unlimited bonuses, discounts, and offers through our partners.</li><li>Work with the first and leading call center recruitment platform in Egypt.</li></ul>Requirements:<ul><li>English level B2 or above.</li><li>At least 2 hours available per day to work.</li><li>Previous recruitment or sales experience is a plus.</li></ul>Job Types: Full-time, Part-time, New gradPay: E&pound;5,000.00 - E&pound;80,000.00 per monthExpected hours: No less than 10 per weekApplication Question(s):<ul><li>Do you have a laptop or PC with stable internet connection?</li><li>Are you available to work at least 2 hours per day? (Yes / No)</li><li>Do you have any previous experience in recruitment, sales, or sourcing candidates? (Yes / No &ndash; If yes, please specify)</li><li>Are you comfortable working on a freelance basis with commission per hire only (no basic salary)? (Yes / No)</li><li>Are you able to source candidates through social media, personal networks, or offline channels? (Yes / No)</li></ul>

Freelance Recruiters – Work Remotely with QuickfirmX

motion stations

We are looking for Sales Teamwork in Our Company , located in Alexandria, which needs to hire the following:Outdoor Sales Representatives for Alexandriav Requirements:&middot; Gender: both&middot; Age: Max 28 years old&middot; Experience: 1 - 2 years in related position&middot; Education: Bachelor's degree&middot; English: good&middot; Excellent computer skills and Microsoft Officev Required skills:&middot; Excellent Communication Skills&middot; Negotiation skills&middot; Target Orientation Skills&middot; Creative thinking&middot;Digital Marketing OrientationWe have a professional team that will help you work in a motivating and professional work environment, and we will be more distinguished by joining our work team.Job Type: Full-timeJob Type: Full-timePay: E&pound;3,000.00 - E&pound;7,000.00 per monthApplication Deadline: 15/09/2024

Outdoor sales Rep.

Marriott International

<div>Additional Information 
Job Number25145679 
Job CategorySales &amp; Marketing 
LocationSheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt, 21923 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul> 
Managing Sales Activities
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Mgr-Sales I (based in Cairo)

Philips

<div>
 Job Title
 
 
 Field Service Engineer
 
 
 
 Job Description
 
 
 
 Field Service Engineer is responsible for addressing the technical needs of organization&rsquo;s customers, providing maintenance to products and services, and working under general supervision. The role demonstrates technical proficiency across a wide range of capabilities, encompassing product malfunction diagnosis, proactive and predictive maintenance, upgrades, repairs, and installations, with the flexibility to provide these services at customer locations. The role takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, coordinating the implementation of associated action plans. The role executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns.
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Delivers first line technical support, maintenance, and installation assistance to customers, effectively communicating solutions or actions, assuming ownership, and consistently adhering to regulatory guidelines throughout the process.
 </li>
 <li>
 Documents all service activities and findings, including detailed records of diagnostics, resolution and test procedures, and case status, ensuring comprehensive and accurate documentation to maintain transparency and traceability.
 </li>
 <li>
 Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
 </li>
 <li>
 </li>
 <li>
 Records customer interaction time, non-customer interaction time, parts consumption, returns, and failures in real-time, ensuring accurate tracking and documentation of service activities to improve efficiency and accountability.
 </li>
 <li>
 Ensures a resolution in first visit by meticulously preparing clear action plans, diagnosing issues, and organizing necessary parts prior to onsite visits, striving for optimal service delivery and customer satisfaction by being thoroughly prepared.
 </li>
 <li>
 Takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, to resolve issues effectively and maintain customer trust.
 </li>
 <li>
 Provides technical expertise to the team, guiding them in addressing complex inquiries and problems, and supports in identifying the most cost-effective repair/solution to minimize customer downtime and enhance service quality.
 </li>
 <li>
 Executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns and ensure smooth operation and reliability of products.
 </li>
 <li>
 Supports lead generation efforts by identifying potential sales opportunities or value-added services during field repair visits, enhancing overall customer support and contributing to the growth of the business through proactive engagement.
 </li>
 <li>
 Demonstrates excellent understanding of all assigned products and services, identifying opportunities for continuous improvement within the delivery services to ensure the highest standards of service are maintained.
 
 
 </li>
 </ul>
 
 You Are The Right Fit If
 
 
 
 <ul>
 <li>
 University degree in Biomedical Engineering, Electrical and Electronics Engineering, degree or any other relevant engineering major.
 </li>
 <li>
 Minimum 5 -6 years&rsquo; hands-on experience servicing medical or other high technology equipment.(preferred IGT and DXR equipment)
 </li>
 <li>
 Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated.
 </li>
 <li>
 Good command of English written and spoken in addition to local language.
 </li>
 <li>
 Experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment.
 </li>
 <li>
 Good command of MS Office programs
 </li>
 <li>
 No restriction for travelling.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Troubleshooting
 </li>
 <li>
 Escalation Management
 </li>
 <li>
 Documentation &amp; Reporting
 </li>
 <li>
 Continuous Improvement
 </li>
 <li>
 Product Installation
 </li>
 <li>
 Product Repair &amp; Maintenance
 </li>
 <li>
 IT Networking
 </li>
 <li>
 Regulatory Requirements
 </li>
 <li>
 Engineering Fundamentals
 </li>
 <li>
 Remote Support Tools &amp; Techniques.
 
 
 </li>
 </ul>
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 this role is a field role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
 
 
</div>

Field Service Engineer

Explore 72+ German speaking customer service representatives in Alexandria this September. Find roles across top companies and apply now to boost your career.