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customer service representative Jobs in Alexandria

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Aumet inc

<div>
 
 Overview
 
 
 
 We are seeking a dynamic Medical Representative with a proven track record of success and solid experience working with pharmacies. The ideal candidate will possess exceptional communication skills, strategic relationship-building abilities, and a deep understanding of pharmaceutical products and their therapeutic applications.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong, trusted relationships with pharmacists, pharmacy managers, and procurement teams to drive product adoption and sales growth.
 </li>
 <li>
 Communicate product benefits, clinical data, contraindications, and proper usage to pharmacy staff and healthcare professionals in a clear, compliant manner.
 </li>
 <li>
 Identify and prioritize target pharmacies, plan visits, and execute a structured territory plan to meet or exceed sales targets.
 </li>
 <li>
 Collaborate with marketing and medical affairs teams to support launches, educator programs, and promotional campaigns tailored to pharmacies.
 </li>
 <li>
 Collect market intelligence, competitor activity, and feedback from pharmacies to inform strategy and improve product positioning.
 </li>
 <li>
 Ensure timely order processing, accurate forecasting, and inventory management in coordination with wholesalers and distributors.
 </li>
 <li>
 Maintain up-to-date knowledge of regulatory guidelines, pharmacovigilance processes, and company policies related to medical sales.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Medical Representative with a strong track record in working with pharmacies or pharmaceutical distributors.
 </li>
 <li>
 Excellent verbal and written communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to build and sustain professional relationships at all levels within pharmacies and healthcare teams.
 </li>
 <li>
 Strong organizational skills, time management, and the ability to manage a multi-faceted territory.
 </li>
 <li>
 Bachelor&rsquo;s degree in Science, Pharmacy, or a related field; relevant certifications are a plus.
 </li>
 <li>
 Valid driver&rsquo;s license and willingness to travel within the assigned territory.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Self-motivated, results-driven, and resilient with a customer-centric approach.
 </li>
 <li>
 Passion for science, patient care, and improving therapeutic outcomes.
 </li>
 <li>
 Proficiency in CRM software, MS Office, and data-driven sales analytics.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive base salary with performance-based incentives.
 </li>
 <li>
 Comprehensive benefits package, including health, dental, and retirement plans.
 </li>
 <li>
 Ongoing training and professional development opportunities.
 </li>
 <li>
 Supportive team environment with clear career progression paths.
 </li>
 </ul>
</div>

Medical Representative

Concentrix

<div>Job Title:
Alex, Egypt - B2B Sales Specialist - Mandarin Speaker
Job Description
The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
<ul><li>Provide accurate weekly/ monthly/ quarterly sales forecast
</li><li>Mastery of product knowledge and technical understanding of services to assess client requirements
</li><li>Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
</li><li>Manage external competitive pressures and handle objections to retain customers or win new customers
</li><li>Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
</li><li>Work with your team and management to provide a professional experience during all interactions with customers and prospects
</li><li>Maintain the customer management system (CRM) to ensure all relevant data is captured
</li><li>Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
</li><li>Work with a team and report directly to a Sales Manager
</li></ul>Location:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
Language Requirements:
Mandarin
Time Type:
Full time</div>

Alex, Egypt - B2B Sales Specialist - Mandarin Speaker

&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Job Title:&lt;/p&gt;B2B Marketing Specialist - CV Required&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Job Description&lt;/p&gt;The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.&lt;ul&gt;&lt;li&gt;&lt;span&gt;Conducting market research to identify trends, competitors, and customer needs. for our client &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Supporting the development and implementation of marketing campaigns.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Creating and editing marketing materials such as presentations, social media posts, newsletters, and website content.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Coordinating with internal Client teams (sales, design, operations) to ensure brand consistency.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Monitoring campaign performance and preparing basic reports on results.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Assisting in organizing events, webinars, or promotional activities.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Location:&lt;/p&gt;EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Language Requirements:&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Time Type:&lt;/p&gt;Full time

B2B Marketing Specialist - CV Required

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Location:
 
 East Alexandria, Egypt
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
</div>

Sales Supervisor – (East Alexandria)

PepsiCo

<div>Overview:

To manage and grow customer accounts by ensuring timely delivery, and optimal product availability. This includes maintaining proper credit and cash collection, forecasting van loads to prevent stockouts, executing pricing and promotional guidelines, and achieving best-selling positions in stores. The role also involves analyzing past performance, monitoring stock levels, presenting tailored order suggestions, and capturing competitor activity to maximize sales and strengthen customer relationships.
Responsibilities:
<ul><li>Review and understand sales development objectives</li><li>
Review routing schedule including any off-schedule visit</li><li>
Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates)</li><li>
Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns</li><li>
Review point of sales stock levels and out of stock in order to define a suggestion</li><li>
Present suggested order to the customer, discuss objectives and adjust order accordingly</li><li>
Obtain bestselling position in the account</li><li>
Capture competitor presence and store execution when requested</li><li>
Ensure pricing guidelines are fully executed</li><li>
Ensure proper Credit management and Cash Collection from Accounts as well as cash deposits</li><li>
Oversee Truck Loading Daily and forecast Van load needed to complete day without going out of stock</li><li>
Ensure MSL is sold to every account</li></ul>
Qualifications:
<div>
Qualifications:</div><ul><li>
Bachelor&rsquo;s degree is a must / مؤهل جامعي</li><li>
Experience in sales, preferably within the food and beverage industry / خبرة في المبيعات و خاصة شركات الصناعات الغذائية</li><li>
Basic computer literacy / المعرفة بالكمبيوتر</li></ul><div>
Capabilities &amp; Skills:</div><ul><li>
Ability to work effectively with people from diverse backgrounds/ القدرة على التعامل مع خلفيات متنوعة</li><li>
Strong analytical thinking skills, capable of identifying opportunities. / مهارات التفكير التحليلي الجيد و القدرة على تحديد الفرص</li><li>
Excellent communication skills. / مهارات التواصل الجيدة</li><li>
Strong leadership abilities / مهارات القيادة القوية</li></ul></div>

Sales Account Executive - Alexandria

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A leading shareholding retail company in the technology sector, pioneering the Apple Authorised Reseller concept in Egypt. The company delivers a premium Apple product experience, offering hands-on demonstrations, expert advice, training, and pre- and after-sales support to both new and advanced users.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a
 
 Sales
 
 to engage with customers, provide expert guidance on Apple products, and ensure a seamless in-store buying experience. The role focuses on driving sales, enhancing customer satisfaction, and supporting store operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Engage with customers in-store to understand their needs and recommend suitable Apple products, solutions, and accessories
 </li>
 <li>
 Deliver hands-on product demonstrations, highlighting features and benefits
 </li>
 <li>
 Maintain up-to-date knowledge of Apple products, software, and promotions to provide accurate information
 </li>
 <li>
 Assist customers with product selection, financing options, and after-sales support
 </li>
 <li>
 Achieve individual and store sales targets through proactive engagement and upselling techniques
 </li>
 <li>
 Handle customer inquiries, resolve issues, and ensure high levels of satisfaction
 </li>
 <li>
 Participate in ongoing training sessions to stay current with Apple technologies and retail best practices
 </li>
 <li>
 Support store merchandising, inventory management, and visual displays
 </li>
 <li>
 Collaborate with team members to organize in-store events, product launches, and promotional activities
 </li>
 <li>
 Accurately process sales transactions and maintain records in accordance with company policies
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 0&ndash;1 year
 
 in sales, retail, or customer service roles
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Customer-centric approach and strong relationship-building ability
 </li>
 <li>
 Goal-oriented mindset with a drive to achieve sales targets
 </li>
 <li>
 Team player, adaptable to fast-paced retail environments
 </li>
 <li>
 Strong interest in technology, particularly Apple products and solutions
 </li>
 <li>
 Ability to quickly learn and convey technical information
 </li>
 <li>
 Basic computer literacy
 </li>
 <li>
 Good in English
 </li>
 <li>
 Flexibility to work on-site and adapt to varying schedules, including weekends and holidays
 </li>
 <li>
 Ability to handle multiple tasks efficiently while maintaining attention to detail
 </li>
 <li>
 Experience with
 
 iOS systems
 
 is a
 
 plus
 
 </li>
 </ul>
 
 
</div>

Salesperson

Ultatek

ULTATEK is a SaaS provider of Unified Communications solutions that combine phone, video, messaging, texts, and business apps, allowing people to connect, meet, and exchange information on any device.Location:Alex - Seba BashaFixed shifts: 3:30 PM - 12:30 AM.Fixed days off: Saturday and Sunday.Salary is fully paid in USD (basic + transportation allowance + KPIs + Unlimited commissions).What we need:<ul><li>Sales skills.</li><li>Excellent communication skills, both written and verbal.</li><li>Strong interpersonal skills and ability to work effectively with a team.</li><li>Fluency in English (must be a C1 English Speaker).</li><li>Experience in cold calling or previous sales experience is a plus, but not a must.</li></ul>If you&rsquo;re ready to make your move, apply now!Pay: From E&pound;20,600.00 per monthApplication Question(s):<ul><li>What is your English language level </li><li>do you have an Egyptian nationality ? </li><li>Are you flexible working from site ? </li></ul>Work Location: In person

Appointment setters

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