application engineer

backend engineer

bi analyst (supply analytics, bangkok-based, relocation provided) Jobs in Cairo Egypt

bi analyst (supply analytics, bangkok-based, relocation provided)

bmc helix consultant / solution architect-remote Jobs in Cairo Egypt

bmc helix consultant / solution architect-remote

bmc helix process & itsm analyst / workflow engineer-remote Jobs in Cairo Egypt

bmc helix process & itsm analyst / workflow engineer-remote

bmc helix process itsm analyst workflow engineer remote

Müller's Solutions

<div>
 M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
 
 
 In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
 </li>
 <li>
 Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
 </li>
 <li>
 Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
 </li>
 <li>
 Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
 </li>
 <li>
 Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary
 </li>
 <li>
 Stay up to date with the latest industry trends, technologies, and best practices related to ITSM
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field
 </li>
 <li>
 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms
 </li>
 <li>
 Strong understanding of workflow design, process mapping, and optimization techniques
 </li>
 <li>
 Proficient in analyzing business requirements and translating them into technical specifications
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
 </li>
 <li>
 Proven problem-solving skills and a proactive approach to identifying and resolving issues
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, team-oriented environment
 </li>
 <li>
 Certifications in ITIL or other ITSM methodologies are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

<div>
 M&uuml;ller's Solutions is looking for a skilled Helix Consultant / Solution Architect to join our remote team. In this role, you will leverage your expertise in the Helix platform to design, implement, and optimize solutions that meet our clients' needs. You will work closely with clients to understand their business requirements and translate them into effective technical solutions that enhance operational efficiency and drive innovation.
 
 
 As a Helix Consultant / Solution Architect, you will play a key role in guiding the architecture and direction of projects, ensuring that the solutions are scalable, secure, and aligned with best practices.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Collaborate with clients to gather and analyze requirements for Helix-based solutions
 </li>
 <li>
 Design, implement, and customize Helix solutions tailored to meet specific business needs
 </li>
 <li>
 Develop and maintain architectural documentation and best practices for Helix implementations
 </li>
 <li>
 Provide leadership and guidance to project teams throughout the software development lifecycle
 </li>
 <li>
 Conduct system testing and quality assurance to ensure solution effectiveness and reliability
 </li>
 <li>
 Stay updated on Helix platform enhancements and industry trends to ensure the best solutions for clients
 </li>
 <li>
 Facilitate training and workshops for clients to maximize the benefits of their Helix solutions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Minimum of 5 years of experience as a Consultant or Solution Architect with a focus on Helix solutions
 </li>
 <li>
 Strong knowledge of the Helix platform, its architecture, and its application capabilities
 </li>
 <li>
 Experience in designing and implementing client-centric solutions that solve complex business challenges
 </li>
 <li>
 Proficient in software development methodologies and tools relevant to Helix
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Strong communication and presentation skills, with the ability to engage effectively with clients and team members
 </li>
 <li>
 Ability to work independently and remotely while managing multiple projects simultaneously
 </li>
 <li>
 Relevant Helix certifications are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Consultant / Solution Architect-Remote

SITA

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 
 
 You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&amp;mdash;we&rsquo;re proud to be recognized as a
 
 Great Place to Work&reg;
 
 by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 
 
 Are you ready to love your job?
 
 
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 
 &nbsp;
 
 
 
 
 
 As per our career framework, the Job Title for this role is: Analyst Service Transition
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 As an Analyst, you will identify and promote opportunities for continuous improvement in operational and process performance to strengthen SITA&rsquo;s competitive position and support business growth. You will ensure the delivery of high-quality Asset and Configuration Management services to SITA customers, in line with SITA standards and procedures, thereby maximizing customer satisfaction through first-class support and ensuring systems and products are properly deployed and configured.
 
 
 
 
 &nbsp;
 
 
 
 
 You will also participate in and coordinate the deployment of new operational support services, as well as improvements to existing ones. Additionally, you will provide configuration support for operations related to CMDB topologies and manage the end-to-end lifecycle of assets and configuration items, ensuring accurate population and maintenance of operational data within the CMDB.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Provide support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
 
 </li>
 <li>
 
 Ensure adherence to the highest working standards for all incidents and requests by providing guidance, support and direct management.
 
 </li>
 <li>
 
 Ensure the shortest implementation times possible by initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
 
 </li>
 <li>
 
 Perform all Change and Project Management activities according to SITA standards and procedures maximizing customer satisfaction and internal deliveries.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOUR SKILLS
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Bachelor in Business Management, Computer Science or Electronic / Computer Engineering
 
 &nbsp;
 </li>
 <li>
 
 0-1 year of experience in the IT industry, including data and quality management
 
 </li>
 <li>
 
 0-1 year of experience in customer service within a global or service provider environment, with exposure to IT Service Management (ITSM) processes and concepts.
 
 </li>
 <li>
 
 0-1 analysis of project requirements, plans, and schedules.
 
 </li>
 <li>
 
 Strong operating knowledge of Microsoft Office products, with advanced skills in Excel and Microsoft Access are a must
 
 </li>
 <li>
 
 Proficiency in coding and scripting using Python is a must
 
 </li>
 <li>
 
 Strong understanding of ITSM best-practice processes, with focus in Configuration Management and Asset Management.
 
 </li>
 <li>
 
 Knowledge of IT Asset Management
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Preferred technical knowledge &amp; Work experience in the following roles:
 
 <ul>
 <li>
 
 CMDB Manager/Analyst
 
 </li>
 <li>
 
 IT Asset Manager
 
 </li>
 <li>
 
 ITOM
 
 </li>
 </ul>
 </li>
 <li>
 
 ITIL Foundation and Project Management Certificates
 
 </li>
 <li>
 
 ServiceNow experience and 6 Sigma Lean knowledge
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🙌🏽
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
 
 
 
 
 &nbsp;
 
 
 
</div>

Analyst, IT Asset Management

envnt.

<div>
 
 Outgoing, authentic, passionate and inspiring? If that's you, don't hesitate to join our team.
 
 
 Envnt. is now hiring Lead, Business Analyst, with Attractive benefits and packages.
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 Analytical &amp; Documentation:
 
 <ul>
 <li>
 Create BRD that is sent to the development and testing team to be used as a referral while implementing the project
 </li>
 <li>
 Create wireframes for the project and add it to the BRD to simplify the work for the developing and testing team
 </li>
 <li>
 Update project wireframes upon new CRs to update the team with the new changes
 </li>
 <li>
 Create BPMN (Business Process Model &amp; Notation) diagram to clarify the business workflow
 </li>
 <li>
 Create use cases diagrams to list the business actions and steps
 </li>
 <li>
 Implementing system configuration into the systems
 </li>
 </ul>
 
 Client Exposure:
 
 <ul>
 <li>
 Gather requirements from client to create business requirement document for new projects or services
 </li>
 <li>
 Collect, analyze and document project scope to be sent with the proposals
 </li>
 <li>
 Verify the output from development team before sending it to the client
 </li>
 <li>
 Coordinate with client regarding their comments about the system to document it
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, or any related discipline.
 </li>
 <li>
 3+ years of experience in Software with a minimum of 7+ years in Business Analysis.
 </li>
 <li>
 Excellent Communication, Facilitation and Elicitation skills
 </li>
 <li>
 Problem-solving and Critical thinking.
 </li>
 <li>
 Excellent Documentation and specification skills
 </li>
 <li>
 Mastering visual modeling tools.
 </li>
 <li>
 Knowledgeable of the product life cycle in different methodologies (Traditional, Agile, &hellip; etc.)
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
</div>

Lead Business Analyst

Orange Business

<div>
 
 About Us
 
 
 
 NA
 
 
 
 About The Role
 
 
 
 
 Operations handling and coordination for Equant &amp;FT :
 
 
 
 <ul>
 <li>
 Monitoring daily active Tickets ensuring issues are communicated clearly.
 </li>
 <li>
 Providing 2nd level to the IT Help desk in Network, Active Directory, Security and Remote Access.
 </li>
 <li>
 Troubleshooting and managing complex incidents acting as 2nd level within the time frame agreed with the business.
 </li>
 <li>
 Providing an interface between Equant and FT subsidiaries.
 </li>
 <li>
 Managing access to French applications for Equant users.
 </li>
 <li>
 Performing and managing technical/1st level escalations in line with ITSM Fault Management.
 </li>
 <li>
 Assisting in the coordination of major outages and participating in crisis management and post mortems for outages.
 </li>
 <li>
 Being part of pilots projects, major projects and changes as a main contributor providing testing, analysis and feedback to the project owners.
 </li>
 <li>
 IT CSM for Sita and Orange Poland.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Experience in 2nd or 3rd level support is a plus.
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 HCL Domino Admin role including :
 </li>
 <li>
 Change Management &ndash; Validate and apply changes to server, application configuration or architecture, as requested by the customer or by Engineering teams
 </li>
 <li>
 Technical management &ndash; perform pro-active service maintenance actions to maintain service availability and reduce risk
 
 
 </li>
 </ul>
 
 Migration &ndash; When required, coordinate and perform migrations/upgrades (eg. migration of users from previous to
 
 
 
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

IT Analyst

HakTrak Networks

<div>
 
 
 Company Description
 
 
 
 HakTrak Networks is a pioneering company in the Middle East, specializing in the design, construction, and application of Artificial Intelligence (AI) and Machine Learning in cybersecurity. We offer innovative security solutions to businesses of all sizes through our cutting-edge technology and seasoned professionals. Our comprehensive services protect systems from evolving cyber threats, and we provide training to help enterprises manage cybersecurity risks. With extensive expertise, HakTrak Networks is well-equipped to handle complex security challenges and safeguard critical data and infrastructure.
 
 
 
 
 
 Role Description
 
 
 This is a full-time remote role for a MDR Analyst . The MDR Analyst you will monitor, investigate, and respond to advanced threats across client environments. You will use MDR/EDR/XDR platforms, threat intelligence, and log analysis to detect suspicious activity, investigate incidents, and recommend or execute containment measures. This role is ideal for security professionals seeking hands-on exposure to
 
 threat hunting, incident response, and continuous improvement of detection capabilities
 
 .
 
 
 
 
 
 Qualifications
 
 
 &bull; Monitor
 
 MDR/EDR/XDR platforms
 
 for security alerts across client environments.
 
 
 &bull; Investigate suspicious activities and analyze logs from endpoints, networks, and cloud services.
 
 
 &bull; Perform
 
 threat hunting
 
 using IOCs, TTPs, and MITRE ATT&amp;CK mapping.
 
 
 &bull; Correlate data from multiple sources (SIEM, EDR, Threat Intel feeds) to identify attacks.
 
 
 &bull; Provide
 
 containment &amp; remediation guidance
 
 (isolation, blocking, patching).
 
 
 &bull; Escalate confirmed incidents and collaborate with Incident Response teams.
 
 
 &bull; Develop, refine, and update
 
 detection rules &amp; playbooks
 
 to improve MDR effectiveness.
 
 
 &bull; Assist clients with
 
 root cause analysis
 
 and post-incident reporting.
 
 
 &bull; Participate in
 
 red/blue/purple team exercises
 
 to strengthen detection capabilities.
 
 
 &bull; Provide
 
 client-facing reports
 
 and recommendations in clear, business-oriented language.
 
 
 &bull; Strong Analytical Skills for assessing system performance and identifying potential issues
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or a related field
 
 
 &bull; Hands-on experience with
 
 EDR/XDR tools
 
 (CrowdStrike, SentinelOne, Carbon Black, Defender for Endpoint, etc.).
 
 
 &bull; Knowledge of
 
 cloud security monitoring
 
 (AWS GuardDuty, Azure Security Center, Google Chronicle).
 
 
 &bull; Proficiency with
 
 SIEM platforms
 
 (Splunk, QRadar, Microsoft Sentinel, ELK).
 
 
 &bull; Knowledge of
 
 incident response lifecycle
 
 and forensic investigation basics.
 
 
 &bull; Understanding of
 
 attack frameworks
 
 (MITRE ATT&amp;CK, Cyber Kill Chain, NIST CSF).
 
 
 &bull; Ability to create and tune detection rules (Sigma, YARA, Snort/Suricata).
 
 
 &bull; Scripting/automation skills (Python, PowerShell, Bash) to assist with hunting &amp; response.
 
 
 &bull; Experience working in a
 
 24/7 SOC/MDR environment
 
 is a plus.
 
 
 &bull; Ability to work independently in a remote setting
 
 
 &bull; Excellent problem-solving, analytical, and
 
 client communication skills
 
 .
 
 
 &bull; Willing to relocate to GCC Countries
 
 
 
 
 
 Certifications (preferred): CompTIA Security+, CySA+, CEH, CCNA CyberOps, Microsoft SC-200, Splunk Certified User/Analyst.
 
 
 
 
 
 Send your resume to hiring@haktraknetworks.com
 
</div>

Sr MDR Analyst

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Finance
 
 
 
 Management Level
 
 
 
 Intern/Trainee
 
 
 
 Job Description &amp; Summary
 
 
 
 As a Transaction Monitoring Name Screening Analyst, you will play a crucial role in identifying and mitigating financial crime risks
 
 
 through effective monitoring and analysis. This role is ideal for fresh graduates.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Carry out basic due diligence checks on potential customers by running background checks and other checks as required by the client.
 </li>
 <li>
 Respond to requests for information regarding appropriate KYC documents by conducting the necessary due diligence review for Low/Medium/ High risk customers.
 </li>
 <li>
 Proactively manage own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role
 </li>
 <li>
 Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.
 </li>
 <li>
 Work collaboratively to drive ideas/solutions with peers, TL&rsquo;s and managers which will improve Client and PwC&rsquo;s efficiency process.
 </li>
 <li>
 Be able to implement and adapt to new or changing processes quickly.
 </li>
 <li>
 Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients.
 </li>
 <li>
 Working week is Monday to Friday, with weekend rotation required and public holiday availability during busy periods
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A degree ( 3 .0 GPA or above)
 </li>
 <li>
 Fluent in German speaking and writing, holding a minimum B1 qualification
 </li>
 <li>
 A high level of attention to detail
 </li>
 <li>
 Demonstrate an inquisitive nature which is inclined to investigate, identify issues and solve problems.
 
 
 </li>
 </ul>
 Desirable
 
 
 <ul>
 <li>
 Basic Knowledge of regulatory developments driving the industry and key issues affecting regulated firms
 </li>
 <li>
 Experience following strict processes and requirement
 </li>
 <li>
 Experience of worki ng within the financial services sector including Compliance Operations and Risk
 </li>
 <li>
 Experience in dealing with escalations of suspicious activity on customer records and protocol
 </li>
 <li>
 Hold a financial crime related qualification
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Financial Crime Analyst - Graduate Program (German Speaker)

Explore 516+ Bmc helix process itsm analyst workflow engineer remote in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.