booking supervisor

Accor Group

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE

SG Allied Businesses Ltd

Job Description &ndash; Order Booker &amp; Rider Supervisor Position We are seeking a dynamic and detail-oriented Order Booker &amp; Rider Supervisor to manage both the sales/order booking process and the distribution network for our premium products, including mushrooms, leafy greens, microgreens, and sauces. This role is critical in ensuring that customer orders are secured, accurately processed, and delivered on time. It combines direct client engagement with rider supervision to maintain a seamless flow from sales to delivery.Key ResponsibilitiesOrder Booking &amp; Sales<ul><li>Approach restaurants, hotels, retailers, and distributors to book orders.</li><li>Accurately record product varieties, quantities, delivery schedules, and payment terms in QuickBooks Online.</li><li>Maintain strong relationships with existing clients while onboarding new ones.</li><li>Share daily order summaries.</li><li>Verify cash received by delivery riders and deposit to accounts</li></ul>Rider Supervision &amp; Dispatch<ul><li>Manage the team of delivery riders, assigning routes and ensuring timely dispatches.</li><li>Monitor deliveries to guarantee accuracy against booked orders.</li><li>Verify that riders collect signed invoices and digital proof-of-delivery.</li><li>Train riders on customer interaction, safety, and product handling standards.</li></ul>Maintain delivery logs, compliance records, and report daily updates to Operations.Cross-Department Coordination<ul><li>Serve as the main link between Sales, Packing, Dispatch, and Accounts.</li><li>Resolve order or delivery discrepancies promptly.</li><li>Ensure smooth digital record-keeping in QuickBooks for audit and reconciliation.</li></ul>IncentivesPerformance-based incentives will be awarded on:<ul><li>Percentage of Recovery from the Market &ndash; higher collections lead to higher incentives.</li><li>Minimizing Waste &ndash; maintaining low spoilage/rejections in deliveries.</li></ul>Reporting Structure<ul><li>Reports to: Sales Head &amp; company Director</li><li>Coordinates with: Packing team, Accounts department, Riders</li><li>Supervises: Riders / Dispatch staff</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Business, Commerce, or Logistics preferred).</li><li>2&ndash;3 years of combined experience in sales/order booking and/or logistics supervision.</li><li>Strong organizational, leadership, and communication skills.</li><li>Familiarity with QuickBooks Online or similar digital order systems.</li><li>Ability to multitask and perform under pressure.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Do you have experience working in a multi departmental role, such as collaborating with accounts, sales, packing etc?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Order Booking: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Order Booker & Rider Supervisor

Oz tech works

* PLEASE NOTE: OFFICE LOCATION IS BAHRIA ORCHARD PHASE-4, PLEASE APPLY ONLY IF YOU CAN TRAVEL TO THIS LOCATION ON DAILY BASIS. ONLY SERIOUS CANDIDATES ARE ENCOURAGED TO APPLY.Job Summary:The Booking Officer at OZ Developers is responsible for managing and coordinating all customer booking activities related to property sales and reservations. This role ensures a smooth and efficient booking process by maintaining accurate records, handling client inquiries, and providing administrative support to the sales and finance teams. The Booking Officer serves as a key liaison between clients and internal departments, ensuring timely updates, accurate documentation, and a seamless customer experience from initial booking through to final allotment.Responsibilities:<ul><li>Confirming bookings and reservations for clients</li><li>Coordinating with other departments to ensure smooth operations</li><li>Handling booking inquiries and resolving issues promptly</li><li>Updating and maintaining accurate records of bookings</li><li>Providing clients with information about available services and options</li><li>Processing payments and issuing receipts for bookings</li><li>Communicating booking confirmations and details to clients</li><li>Monitoring booking systems and ensuring data accuracy</li><li>Assisting clients with changes and cancellations of bookings</li><li>Preparing daily, weekly, and monthly booking reports</li><li>Handling special requests and accommodations for clients</li><li>Ensuring compliance with company policies and procedures</li><li>Providing excellent customer service to enhance client satisfaction</li><li>Maintaining confidentiality of client information</li></ul>Additional Qualifications:<ul><li>Male applicants are encouraged to apply.</li><li>Atleast Intermediate, preferably graduate.</li><li>Should be well presentable and well spoken.</li><li>Candidates with prior experience in customer services / bookings be preferred. However, fresh candidates can also apply.</li><li>Preference will be given to candidates located nearby, within the vicinity of Raiwind.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Booking Officer

MTS Globe

<div>
 
 MTS Globe Egypt
 
 
 
 MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico&acute;s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
 
 
 
 Job Description
 
 
 
 
 Department:
 
 Reservations
 
 
 
 Location:
 
 Hurghada
 
 
 
 Reports To:
 
 Reservations Manager
 
 
 
 Job Purpose:
 
 
 
 To supervise the day-to-day operations of the reservations team, ensuring timely and accurate processing of bookings, coordination with suppliers and internal departments, and maintaining high service standards. The role also involves supporting the company's brand image and communication through basic PR activities.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Reservation Management:
 </li>
 <ul>
 <li>
 Oversee the handling of hotel reservations.
 </li>
 <li>
 Ensure booking accuracy and timely confirmations.
 </li>
 <li>
 Resolve complex booking issues and complaints.
 </li>
 </ul>
 <li>
 Supplier &amp; Client Coordination:
 </li>
 <ul>
 <li>
 Communicate effectively with suppliers to confirm services and resolve issues.
 </li>
 <li>
 Coordinate with sales and operations teams to fulfill special client requests.
 </li>
 </ul>
 <li>
 System &amp; Process Management:
 </li>
 <ul>
 <li>
 Utilize internal reservation systems and tools
 </li>
 <li>
 Propose and implement process improvements to enhance efficiency.
 </li>
 </ul>
 <li>
 Public Relations (PR):
 </li>
 <ul>
 <li>
 Represent the company professionally when interacting with partners, clients, and suppliers.
 </li>
 <li>
 Assist with drafting service-related client communications or public statements when required.
 </li>
 <li>
 Support the marketing and PR team with relevant updates or operational input for campaigns or press releases.
 </li>
 </ul>
 <li>
 Reporting &amp; Administration:
 </li>
 <ul>
 <li>
 Prepare daily/weekly reports on booking status, revenue, and team productivity.
 </li>
 <li>
 Maintain updated records and documentation for auditing and internal use.
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in the tourism/hospitality industry, preferably in a DMC or tour operator.
 </li>
 <li>
 Minimum 2&ndash;3 years in a reservations.
 </li>
 <li>
 Proficient in reservation systems.
 </li>
 <li>
 Strong communication and interpersonal skills in English.
 </li>
 <li>
 Basic understanding of public relations practices and ability to support communication initiatives.
 </li>
 <li>
 Detail-oriented with excellent organizational and problem-solving skills.
 </li>
 <li>
 Strong sense of professionalism and ability to represent the company in public or external settings.
 </li>
 <li>
 Ability to work under pressure and handle multiple priorities.
 </li>
 </ul>
</div>

Reservation Supervisor

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 
 
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 
 
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 
 
 We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
 
 
 Every day is different, but you&rsquo;ll mostly do:
 
 
 <ul>
 <li>
 Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
 </li>
 <li>
 Promote the Hotel&rsquo;s (and IHG generally) products and services.
 </li>
 <li>
 Maintain a high level of product and service knowledge about all IHG Hotels in your region.
 </li>
 <li>
 Develop and maintain a regular pattern of sales calls.
 </li>
 <li>
 Record and process reservations made by phone/fax/email.
 </li>
 <li>
 Accept wait list reservations.
 </li>
 <li>
 Process amendments to reservations such as extensions, early departures, etc.
 </li>
 <li>
 Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.
 </li>
 <li>
 Record special billing arrangements for groups and conventions.
 </li>
 <li>
 Maintain knowledge of special rates/ offers/ promotions.
 </li>
 <li>
 Monitor reservation levels and inform Managers of current and future occupancy rates.
 </li>
 <li>
 Prepare reports as requested (e.g. to travel agents, business houses etc).
 </li>
 <li>
 Prepare reservation sales reports.
 </li>
 <li>
 Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
 </li>
 <li>
 Comply with the Company&rsquo;s Corporate Code of Conduct.
 </li>
 <li>
 Familiarise yourself with the company values and model desired behaviours.
 </li>
 <li>
 Comply with Company Grooming Standards.
 </li>
 <li>
 Comply with Time and Attendance Policies.
 </li>
 <li>
 Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
 </li>
 <li>
 Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
 </li>
 <li>
 Prepare regular reports on reservations performance and forecast future demand.
 </li>
 <li>
 Ensure compliance with IHG brand standards, policies, and procedures.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Proven experience in hotel reservations management or related roles.
 </li>
 <li>
 Strong leadership and team supervising skills.
 </li>
 <li>
 Excellent communication and customer service abilities.
 </li>
 <li>
 Analytical mindset with proficiency in reservation systems and revenue management tools.
 </li>
 <li>
 Ability to work under pressure and meet targets.
 </li>
 <li>
 Knowledge of distribution channels and online booking platforms.
 </li>
 <li>
 Flexibility to work varied shifts, including weekends and holidays.
 
 
 </li>
 </ul>
 What We Offer
 
 
 We&rsquo;ll reward all your hard work with competitive salary and benefits.
 
 
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 
 
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

<div>About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
Every day is different, but you&rsquo;ll mostly do:<ul><li><div>
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
</div></li><li><div>Promote the Hotel&rsquo;s (and IHG generally) products and services.</div></li><li><div>
Maintain a high level of product and service knowledge about all IHG Hotels in your region.</div></li><li><div>
Develop and maintain a regular pattern of sales calls.</div></li><li><div>
Record and process reservations made by phone/fax/email.</div></li><li><div>
Accept wait list reservations.</div></li><li><div>
Process amendments to reservations such as extensions, early departures, etc.</div></li><li><div>
Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</div></li><li><div>
Record special billing arrangements for groups and conventions.</div></li><li><div>
Maintain knowledge of special rates/ offers/ promotions.</div></li><li><div>
Monitor reservation levels and inform Managers of current and future occupancy rates.</div></li><li><div>
Prepare reports as requested (e.g. to travel agents, business houses etc).</div></li><li><div>
Prepare reservation sales reports.</div></li><li><div>
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.</div></li><li><div>
Comply with the Company&rsquo;s Corporate Code of Conduct.</div></li><li><div>
Familiarise yourself with the company values and model desired behaviours.</div></li><li><div>
Comply with Company Grooming Standards.</div></li><li><div>
Comply with Time and Attendance Policies.</div></li><li><div>
Perform tasks as directed by the Manager in pursuit of the achievement of business goals.</div></li><li>
Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.</li><li>
Prepare regular reports on reservations performance and forecast future demand.</li><li>
Ensure compliance with IHG brand standards, policies, and procedures.</li></ul>
What We Need From You<ul><li>
Proven experience in hotel reservations management or related roles.</li><li>
Strong leadership and team supervising skills.</li><li>
Excellent communication and customer service abilities.</li><li>
Analytical mindset with proficiency in reservation systems and revenue management tools.</li><li>
Ability to work under pressure and meet targets.</li><li>
Knowledge of distribution channels and online booking platforms.</li><li>
Flexibility to work varied shifts, including weekends and holidays.</li></ul>
What We Offer
We&rsquo;ll reward all your hard work with competitive salary and benefits.
Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us. 
Job Description 
<ul><li>
Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Organizing on-the-job and weekly training for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Conduct shift briefings</li></ul> 

Qualifications 
<ul><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
University Degree</li></ul></div>

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