customer sales representative Jobs in Lahore

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customer service representative Jobs in Lahore

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customer support specialist

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business development associate

call center agent (digital services) Jobs in Lahore

call center agent (digital services)

bpo associate data processing csr

Hazen Technologies Inc

<div>
 
 
 Job Location:
 
 
 
 Gulberg, Lahore, Pakistan (
 
 Onsite)
 
 
 
 
 
 
 Work Schedule:
 
 Full-time | 10
 
 :00 am 07:00 pm PKT
 
 
 
 
 
 BPO Data Processing Associate
 
 
 
 will be providing exceptional back-end support services to our USA clients. You will be expected to take full ownership of your work, ensuring timely, accurate, and high-quality service delivery. Through continuous learning programs, you will enhance your skills, enabling you to consistently meet client needs, expectations and drive satisfaction. Strong collaboration and learning ability will be a key factor in successfully achieving these goals.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Data Entry and Accuracy: Perform high-volume data entry tasks with speed and precision.
 </li>
 <li>
 Planning and Organizing: Develop clear, actionable plans to achieve daily targets while managing resources efficiently.
 </li>
 <li>
 Problem Analysis and Solutions: Identify and analyze client issues, providing practical solutions.
 </li>
 <li>
 Analytical Reporting: Prepare detailed reports using Excel and other MS Office tools, ensuring accuracy.
 </li>
 <li>
 Collaboration and Teamwork: Work closely with internal teams, ensuring open communication and shared responsibility to meet common goals.
 </li>
 <li>
 Client Communication: Provide clear, effective communication via email (Outlook) and MS Teams, addressing client queries and resolving issues promptly.
 </li>
 <li>
 Interpersonal Skills: Foster positive relationships with clients and team members, contributing to a harmonious work environment.
 </li>
 <li>
 Execution Excellence: Ensure high-quality service delivery, focusing on speed, efficiency, and accuracy to meet client expectations.
 </li>
 <li>
 Error Minimization: Implement strategies to reduce mistakes and maintain high data quality, while being regularly monitored for performance.
 </li>
 <li>
 Client Service Excellence: Handle complex client queries, ensuring their resolution within established timeframes.
 </li>
 <li>
 Daily Work Management: Ensure all tasks are completed efficiently, managing deadlines (daily usually) and workloads effectively.
 </li>
 <li>
 Ownership and Initiative: Take responsibility for tasks, proactively identifying issues and working to solve them without the need for constant supervision.
 </li>
 <li>
 Continuous Learning: Demonstrate a commitment to ongoing professional development and quick adaptation to new tools and technologies.
 
 
 
 </li>
 </ul>
 
 Core Competencies:
 
 
 
 <ul>
 <li>
 Data Entry: Data entry with good speed
 </li>
 <li>
 Planning, Organizing &amp; Execution Excellence: Ability to effectively organize tasks, resources, and timelines for optimal service delivery.
 </li>
 <li>
 Collaboration &amp; Teamwork: Strong teamwork skills to achieve common goals, ensuring smooth collaboration with internal and external stakeholders.
 </li>
 <li>
 Effective Communication: Ability to convey information clearly and professionally through verbal and written communication.
 </li>
 <li>
 Interpersonal Skills: Building positive relationships within the team and with clients.
 </li>
 <li>
 Critical Thinking &amp; Problem Solving: Analyze and evaluate client issues, providing practical, well-reasoned solutions.
 </li>
 <li>
 Ownership &amp; Initiative: Taking accountability for assigned tasks, driving results proactively, and solving problems efficiently.
 
 
 
 </li>
 </ul>
 
 Education/ Qualifications:
 
 
 
 <ul>
 <li>
 14 years degree preferably16 years undergraduate degree completed in any field including business, Commerce, Mass Communication preferably in English Literature
 </li>
 <li>
 Fresh or experience candidates preferably in the BPO industry like Data processing, Call Center, Customer Support role for US clients will be preferred
 </li>
 <li>
 Good English communication skills (written and spoken)
 </li>
 <li>
 Good thought process and critical thinking.
 </li>
 <li>
 Good analytical skills.
 </li>
 <li>
 Good expertise using Microsoft Office (Excel and Outlook)
 </li>
 <li>
 Effectively handle the emails &amp; tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
 </li>
 <li>
 Candidate should be responsible and dependable.
 </li>
 <li>
 Good collaboration and teamwork abilities required.
 </li>
 <li>
 Passionate and long -terms plans to work in BPO Career.
 </li>
 <li>
 Candidates currently under study are not eligible for this job.
 
 
 
 </li>
 </ul>
 
 About Hazen Technologies Inc.
 
 
 
 Hazen Technologies Inc. started its journey in 2017, headquarter in Parkland, Florida, USA with a vision to bring positive difference in businesses. HazenTech is a digital transformation services company. We help companies evolve &amp; optimize their business processes for the modern and always connected world taking full advantage of cloud technologies. We specialize in business workflows, integrations and business intelligence for healthcare, hospitality and financial industries.
 
 
 Keeping in view the tremendous growth of HazenTech over the last few years, company opened new offshore office in Lahore, Pakistan in 2020. Office is successfully catering the increased demand of its services in Business Process Outsourcing, Enterprise Application Development, Cloud Enablement, Business Intelligence, and B2B Integration. Spacious, comfortable, and state-of-the-art office is especially designed to help our employees so that they could focus and deliver the best results efficiently and effectively. Our new office is not only aligned with our current and future growth plans but is a result of our employees and customers successes and faiths.
 
 
 
 Website:
 
 http://www.hazentech.com
 
 
 
 Specialties:
 
 Digital Transformation, Business Process Optimization, Systems Integration, Business Intelligence, Cloud Enablement, azure, LogicApps, Biztalk Server, SSIS, SSRS, Power BI, and Web Development.
</div>

BPO Associate (Data Processing CSR)

BPO Associate (Backend Support Service)

Nopex Services

Job Title: Lead Generation Associate Location: Peco Road, Lahore (Onsite) Working Hours: 6 PM to 3 AM (Night Shift) Business Focus: Pre-Construction &amp; Drafting Services (USA)Job Summary: We are seeking a Lead Generation Associate to support our US sales operations by reaching out to potential customers and identifying new business opportunities. This role requires someone who is confident on the phone and enjoys working in a fast-paced environment.Main Duties:<ul><li>Initiate outbound calls to warm and cold prospects</li><li>Explain services and assess customer needs</li><li>Qualify leads before transferring to senior closers</li><li>Keep CRM updated with every interaction</li><li>Meet monthly lead generation quotas</li></ul>Candidate Profile:<ul><li>Good English communication and listening skills</li><li>Previous cold calling or BPO experience preferred</li><li>Ability to learn quickly and follow instructions</li><li>Driven, confident, and motivated to achieve sales goals</li></ul>Salary Package: Fixed salary + Performance commissions Send CV to: hr@nopexservices.comJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Lead Generation Associate

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Helpline agent

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Inbound Calling

Helpline Agent

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO Operations Managing: 2 years (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthExperience:<ul><li>Managing Call Center Operations : 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Call Center Operations

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