customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

email marketing specialist Jobs in Lahore

email marketing specialist

customer support representative Jobs in Lahore

customer support representative

call center agent

customer support specialist

Tossdown Technologies Pvt Ltd

About Ustossdown is a SaaS company offering e-commerce and digital marketing solutions tailored to the food industry. We work with food businesses to build e-commerce websites, mobile apps, and deliver impactful digital marketing strategies. Our mission is to help food brands grow by enhancing their online presence and driving sales growth.Experience: 1+ yearJob Description<ul><li>First point of contact for technical client inquiries</li><li>Handle customer inquiries and resolve technical issues related to the e-commerce platform</li><li>Troubleshoot and resolve software-related problems efficiently</li><li>Work closely with the development team to resolve technical issues</li><li>Manage support tickets using project management tools</li><li>Guide clients on using Tossdown&rsquo;s SAAS solutions effectively</li><li>Create and maintain technical documentation and tutorials for end users</li><li>Assist customers during onboarding and system updates/upgrades</li><li>Conduct regular training sessions with customers to enhance software usage</li><li>Collect technical feedback and share insights with product &amp; development teams</li><li>Maintain accurate records of interactions and resolutions</li><li>Support clients via email, phone, WhatsApp, and other messaging platforms</li></ul>Requirements<ul><li>Bachelor's degree in IT, Computer Science, or related field</li><li>Understanding of e-commerce platforms and software</li><li>Excellent verbal and written communication skills</li><li>Ability to explain complex technical issues in a simple manner</li><li>Experience with CRM systems and practices</li><li>Experience with ticket management software</li><li>Basic understanding of HTML and CSS</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Technical Customer Support Specialist

HRPSP - Your Strategic HR Partner

Position: Customer Service SpecialistDomain: Social MediaSalary: 37K + Performance Base IncentiveLocation: LahoreResponsibilities:Respond to customer inquiries via Social Media / Email in a timely and accurate manner<ul><li>Provide personalized customer service to ensure customer satisfaction</li><li>Understand customer needs and provide appropriate solutions</li><li>Escalate issues to supervisor when necessary</li><li>Keep accurate records of customer interactions and transactions</li><li>Provide feedback to improve customer experience and chat processes</li></ul>Requirements:<ul><li>Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus</li><li>Excellent written communication skills with a strong command of the English language</li><li>Ability to multitask and work in a fast-paced environment</li><li>Good problem-solving skills with the ability to think creatively</li><li>Ability to work independently with minimal supervision</li><li>Availability to work flexible hours, including weekends and holidays</li><li>Familiarity with live chat software and CRM systems</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Customer Service Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

Job Summary:We are seeking a proactive and customer-focused Customer Support Representative to join our packaging material team. The role involves managing customer inquiries, processing orders, handling complaints, and ensuring seamless coordination between clients, sales, and production departments. The ideal candidate will have strong communication skills, attention to detail, and a customer-first attitude to deliver exceptional service.Key Responsibilities:<ul><li>Act as the first point of contact for customers regarding inquiries, quotations, and orders for packaging materials.</li><li>Manage customer communication through phone, email, and in-person visits (if required).</li><li>Accurately process sales orders, coordinate with production, and ensure timely delivery of materials.</li><li>Maintain up-to-date knowledge of company products (cartons, boxes, flexible packaging, tapes, etc.) to provide accurate information and recommendations.</li><li>Track orders and provide customers with status updates.</li><li>Resolve customer complaints efficiently, escalating complex issues to the relevant departments.</li><li>Build and maintain strong, long-term relationships with clients by providing professional after-sales support.</li><li>Collaborate with sales, logistics, and finance teams to ensure smooth operations and customer satisfaction.</li><li>Keep records of customer interactions, transactions, feedback, and issues in the CRM or ERP system.</li><li>Identify opportunities for upselling and cross-selling packaging products.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Supply Chain, or a related field (preferred).</li><li>Proven experience as a Customer Support Representative, preferably in manufacturing, packaging, or B2B sales.</li><li>Strong verbal and written communication skills.</li><li>Proficiency in MS Office and experience with ERP/CRM systems.</li><li>Ability to handle multiple tasks and prioritize under pressure.</li><li>Strong problem-solving skills and a customer-oriented mindset.</li><li>Team player with good coordination skills between departments.</li></ul>Key Competencies:<ul><li>Customer Service Excellence</li><li>Order Management &amp; Follow-Up</li><li>Product Knowledge (Packaging Materials)</li><li>Communication &amp; Negotiation Skills</li><li>Attention to Detail</li><li>Complaint Resolution</li><li>Time Management</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Performance-based incentives/bonuses</li><li>Opportunities for career growth within the packaging industry</li><li>Professional training and development</li><li>Supportive work environment</li></ul>Location: LahoreSalary: Rs. 25,000 - 40,000, KPI bonus along with sales CommissionJob Type: Night Shift ( 8pm - 5 am) Full-timeJob Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

Gravity Force

Job Title: Customer Support Representative &ndash; E-commerceLocation: Bahria Orchard, Lahore, Pakistan Job Type: Full-TimeAbout UsWe are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused Customer Support Representative to join our team.Job Responsibilities<ul><li>Handle incoming customer inquiries via phone, email, chat, and social media.</li><li>Provide accurate information regarding products, orders, payments, and deliveries.</li><li>Resolve customer complaints and escalate complex issues to the relevant department.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with logistics and warehouse teams to ensure timely order fulfillment.</li><li>Follow up with customers to ensure satisfaction and build long-term relationships.</li><li>Assist in improving customer support processes and service quality.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred but not mandatory).</li><li>Prior experience in customer service, e-commerce, or call center will be a plus.</li><li>Strong communication and problem-solving skills.</li><li>Proficiency in MS Office and familiarity with CRM tools is desirable.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Fluency in English and Urdu (spoken and written).</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Growth opportunities within the company.</li><li>Friendly and professional work environment.</li></ul>How to ApplyInterested candidates are encouraged to apply through Indeed by submitting their updated resume. Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Representative

Derma.pk

About Us: At Derma.pk, we are dedicated to providing the best skincare and healthcare solutions to our customers across Pakistan. As a growing e-commerce platform, we are looking for passionate and dedicated individuals to join our Customer Support team in our Bahria Town Lahore office.Job Description: We are looking for an experienced Customer Support Representative to assist our customers with inquiries, complaints, and product-related concerns. You will play a key role in enhancing the customer experience at Derma.pk by providing prompt, friendly, and efficient support.Responsibilities:<ul><li>Respond to customer inquiries through various channels (phone, email, live chat, etc.).</li><li>Assist customers with order placement, tracking, returns, and exchanges.</li><li>Resolve product-related issues and concerns promptly.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Provide feedback to management to improve the customer experience.</li><li>Stay informed about our products and services to offer accurate information.</li><li>Collaborate with team members to ensure high customer satisfaction.</li></ul>Requirements:<ul><li>Proven experience in customer support or a similar role.</li><li>Strong communication skills in both English and Urdu.</li><li>Excellent problem-solving abilities.</li><li>Ability to remain calm and professional in stressful situations.</li><li>Basic knowledge of e-commerce platforms and customer service software.</li><li>Must be located in or near Bahria Town, Lahore.</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Opportunity to work with a dynamic and growing team.</li><li>Career growth and development opportunities.</li><li>Employee discounts on Derma.pk products.</li></ul>How to Apply: If you are passionate about providing exceptional customer service and want to be part of a thriving e-commerce business. Here is Your Chance!Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthExperience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Experienced Customer Support Representative

Marham - Find a Doctor

Marham is seeking a Chat Support Executive to join our dynamic team. If you are passionate about providing excellent customer support and possess great communication skills, we encourage you to apply!Responsibilities:<ul><li>Respond promptly to customer inquiries via chat in a professional manner.</li></ul><ul><li>Address customer concerns, provide accurate information, and ensure a positive customer experience.</li></ul><ul><li>Collaborate with team members to resolve issues effectively.</li></ul><ul><li>Maintain a high level of product knowledge to assist customers efficiently.</li></ul><ul><li>Handle multiple chats simultaneously while maintaining quality and professionalism.</li></ul>RequirementsRequirements<ul><li>Education: Bachelor&rsquo;s degree (Graduate).</li></ul><ul><li>Experience: Minimum of 6 months in a similar role (chat support/customer service).</li></ul><ul><li>Excellent written communication skills in English.</li></ul><ul><li>Proficient in using computer systems and chat software.</li></ul><ul><li>Ability to work under pressure and meet response time targets.</li></ul><ul><li>Strong problem-solving and multitasking skills.</li></ul>Shift Timings: Evening shift (specific hours to be discussed during the interview).BenefitsBenefits<ul><li>Competitive salary and benefits.</li></ul><ul><li>Opportunity for growth and development.</li></ul><ul><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthWork Location: In person

Explore 1353+ Customer support specialist in Lahore this September. Find roles across top companies and apply now to boost your career.

1353 customer support specialist jobs IN Lahore

Technical Customer Support Specialist

Customer Service Specialist

Customer Experience Specialist (Non Voice)

Customer Support Representative (CSR)

Customer Support Representative

Experienced Customer Support Representative

Customer Support Representative