customer service representative Jobs in Lahore

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customer support specialist

BB Holdings

<p><b>Customer Support Specialist</b><br/><b>Location:</b> Lahore (On-site)<br/><b>Job Type:</b> Full-time</p><p>We are looking for a highly motivated and customer-focused <b>Customer Support Specialist</b> to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, <b>freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply</b>.</p><p>As a <b>Customer Support Specialist</b> you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul><p><b>Qualifications</b></p><ul><li><b>Fresh graduates are welcome to apply</b></li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li><b>Age Limit:</b> Less than 40</li></ul><p><b>Why Join Us?</b></p><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul><p><b>Shift Timings</b></p><ul><li><b>Summer:</b> 01:00 PM &ndash; 10:00 PM</li><li><b>Winter:</b> 02:00 PM &ndash; 11:00 PM</li></ul><p><b>Note</b>: This is an on-site role. Remote work is not available for this position.</p><p><b>Ability to Commute:</b> Must be able to commute to <b>Lahore</b>.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Support Specialist

Metal

<div><p><b>About Metal</b></p><p>
Metal is an AI-powered operating system for founders raising venture rounds. Our platform brings intelligence and efficiency to the core workflows involved in venture rounds &mdash; finding the right investors, mapping relationship intelligence to land introductions, and getting context-rich guidance on key questions around round strategy and collateral.</p><p><b><br>
About the Role</b></p><p>
As part of our sales organization, the <b>Customer Success Specialist</b> (CSS) role focuses on ensuring a world-class onboarding experience for customers on the Metal platform. Successful candidates will demonstrate an ability to become subject matter experts on Metal's product capabilities with a strong internal motivation to help customers win.</p><p>
The role will work closely with our product and engineering teams to ensure that feedback from the market flows quickly to inform our product roadmap and direction. Potential growth paths include team leadership and transitioning into strategic partnerships. The right candidate(s) will play a critical role in shaping the customer journey, setting the tone for long-term retention and driving upsell opportunities.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Run structured onboarding calls with new customers, guiding them through setup and best practices.</p></li><li><p>
Troubleshoot issues in real time and remove blockers to ensure trial success.</p></li><li><p>
Collaborate closely with AEs for smooth handoff of qualified customers.</p></li><li><p>
Track onboarding paying conversion rates and continuously optimize the onboarding process.</p></li><li><p>
Contribute to building Metal&rsquo;s customer success playbooks and documentation.</p></li><li><p>
Advocate for customer needs internally, providing input to product and sales.</p></li></ul><p><b><br>
What We&rsquo;re Looking For</b></p><p><b>
Non-Negotiable Qualities</b></p><ul><li><p><b>
Comms Fluency:</b> Native-level spoken English; clear and confident with North American customers.</p></li><li><p><b>
Critical Thinking / IQ:</b> Strong problem-solving and troubleshooting ability.</p></li><li><p><b>
Drive / Internal Motivation:</b> Ownership mindset and passion for helping customers succeed.</p></li><li><p><b>
Culture Fit:</b> Ambition, humility, and learning capacity.</p></li></ul><p><b><br>
Minimum Qualifications</b></p><ul><li><p>
Experience in customer-facing roles (support, onboarding, success, or implementation).</p></li><li><p>
Proven ability to manage multiple customer accounts and deliver measurable outcomes.</p></li><li><p>
Availability to work <b>10PM to 3AM PKT at least four nights per week</b>.</p></li><li><p>
Comfortable working in a fast-paced environment with high standards for quality.</p></li></ul><p><b><br>
Preferred</b></p><ul><li><p>
Experience in SaaS onboarding or customer success functions.</p></li><li><p>
Familiarity with early-stage startups or tech-driven customer journeys.</p></li><li><p>
Track record of improving retention or customer adoption metrics.</p></li></ul><p><b><br>
Why Join Metal?</b></p><p>
You&rsquo;ll be the first Customer Success Specialist at Metal, shaping the onboarding experience and setting the foundation for our customer success org. This role offers direct exposure to founders, the opportunity to create impact from day one, and a pathway to leadership as the team scales.</p></div>

Customer Success Specialist

MTP (Mayfair Technology Partners)

<p>Job description</p><p>We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.</p><p>&#11835;</p><p>Key Responsibilities:</p><p>SLA Management:Monitor and manage SLA compliance across all technical support contracts.</p><p>Track performance metrics and generate regular reports on SLA adherence.</p><p>Identify and escalate SLA breaches, and coordinate resolution efforts.</p><p>Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.</p><p>Troubleshoot hardware, software, and network issues.</p><p>Collaborate with internal teams to resolve complex technical problems.</p><p>Client Communication:Serve as the primary point of contact for SLA-related inquiries.</p><p>Communicate service updates, outages, and resolutions clearly and professionally.</p><p>Conduct periodic reviews with clients to ensure satisfaction and contract alignment.</p><p>Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.</p><p>Prepare monthly/quarterly SLA compliance reports for internal and client review.</p><p>Process Improvement:</p><p>Recommend improvements to support processes to enhance SLA compliance.</p><p>Assist in developing and refining SLA templates and support documentation.</p><p>&#11835;</p><p>Qualifications:</p><p>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</p><p>3+ years of experience in technical support or IT service management.</p><p>Strong understanding of SLA frameworks and ITIL principles.</p><p>Excellent communication and customer service skills.</p><p>Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.</p><p>Ability to work independently and manage multiple priorities.</p><p>&#11835;</p><p>Preferred Skills:</p><p>ITIL certification or equivalent.</p><p>Experience with contract management systems.</p><p>Familiarity with cloud services and enterprise IT environments.</p><p>Full Time Onsite 11am to 8pm (Monday to Friday)</p><p>Gulberg 3 IT Tower Lahore</p><p>Job Type: Full-time</p><p>Pay: Up to Rs160,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you looking for a full-time onsite job?</li></ul><p>Language:</p><ul><li>Professionally fluent English (Required)</li></ul><p>Work Location: In person</p>

Technical Support Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
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 <strong>
  Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
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 </strong>
 <ul>
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   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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   Assist customers with their items purchased through ecommerce website
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   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
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   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
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   Follow standard processes and procedures when it comes to providing the resolution
  </li>
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   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

Siemens Healthineers

<div><div><div><div><div><div>Job ID
</div><div>462135
</div></div><div><div>Posted since
</div><div>02-Oct-2025
</div></div><div><div>Organization
</div><div>Siemens Healthineers
</div></div><div><div>Field of work
</div><div>Customer Services
</div></div><div><div>Company
</div><div>Siemens Healthcare (Private) Limited
</div></div><div><div>Experience level
</div><div>not defined
</div></div><div><div>Job type
</div><div>Full-time
</div></div><div><div>Work mode
</div><div>Office/Site only
</div></div><div><div>Employment type
</div><div>Permanent
</div></div><div><div>Location(s)
</div><div><ul><li>Lahore - Punjab (IN) - Pakistan
</li></ul></div></div></div></div></div><div><div><div><div><div><div><p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.</p><p>
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.</p><p>
Apply now for the position of <b>Clinical Education Specialist, Based in Pakistan.</b></p><p><b>
Your role:</b></p><ul><li> Perform all Applications and Operations Training maintaining competitive and clinical knowledge.</li><li> On site customer education including Turnover training, upgrades and follow-up.</li><li> Professional application support to resolve customer tickets, escalations and complaints.</li><li> Keep up to date with current products of Siemens and Competitors and clinical trends to update customers.</li><li> Preparation of clinical case studies and images to support sales projects.</li></ul><p><b>
Your Qualifications:</b></p><ul><li> University degree in the science or medicine or biomedical engineering or equivalent qualification from reputable university or college, where required or equivalent combination of education and experience</li><li> Recently minimum 3 years of experience working.</li><li> An excellent Communication and customer interaction skills.</li><li> Effective interpersonal and verbal communication skills.</li><li> Flexibility regarding travel throughout and outside Pakistan.</li><li> Proficiency in English and local language.</li></ul><p>
To find out more about the specific business, have a look at <i>https://www.siemens-healthineers.com</i><i>
</i></p><p><b>Who we are:</b><br>
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p><p><b>
How we work:</b><br>
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&#146;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&#146;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site</p><p>
As an equal opportunity employer, we welcome applications from individuals with disabilities.</p><p>
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</p></div></div></div></div></div></div></div>

Customer Education Specialist

FineXcloud

<p><b>Job Description:</b></p><p>We are looking for a <b>Customer Support Representative</b> with experience in ERP systems to assist our clients with inquiries, technical issues, and product-related questions. As the first point of contact, you will play a key role in ensuring <b>customer satisfaction and retention</b>, while also supporting users on <b>ERP-related functionalities</b>.</p><p><b>Responsibilities:</b></p><ul><li>Respond to customer queries via phone, email, or chat promptly and professionally.</li><li>Provide accurate information about products, services, and ERP functionalities.</li><li>Troubleshoot ERP-related issues and provide first-level support.</li><li>Resolve customer complaints and ensure a high level of satisfaction.</li><li>Record customer interactions and maintain detailed service records.</li><li>Collaborate with ERP consultants and technical teams to resolve complex issues.</li><li>Follow up with customers to ensure issues are fully resolved.</li></ul><p><b>Requirements:</b></p><ul><li><b>1 to 2 years of experience</b> in customer support</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred)</li><li>Strong communication and problem-solving skills.</li><li>Basic understanding of <b>ERP systems</b> and business processes</li><li>Ability to stay calm and professional under pressure.</li><li><b>Only female candidates can apply</b></li><li>Basic computer skills and familiarity with <b>CRM and ERP platforms</b>.</li></ul><p><b>Apply Now:</b> jobs@finexcloud.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Representative

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

<p><b>Customer Support Representative (CSR)</b></p><p><b>Job Summary</b></p><p>If you have the expertise and skills to deal with international customers to provide them support and keep them satisfied, IBP Global is the right place.</p><p>As a Customer Support Representative, your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.</p><p><b>Key Responsibilities</b></p><ul><li>Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media</li><li>Troubleshooting and resolving customer issues by providing accurate and relevant information</li><li>Escalating complex issues to higher-level designers or management as required</li><li>Building rapport and maintaining good relationships with customers by providing exceptional customer service</li><li>Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up</li><li>Keeping up-to-date with product and service knowledge to provide accurate information to customers</li><li>Maintaining accurate and detailed customer records and updating them as necessary</li></ul><p><b>Requirements</b></p><ul><li>Proven customer support experience, preferably in a fast-paced environment</li><li>Excellent English spoken skills</li><li>Preferably female</li><li>Ability to work in a team environment</li><li>Strong problem-solving and analytical skills</li><li>Ability to manage multiple tasks simultaneously and prioritize effectively</li><li>Ability to work under pressure and meet tight deadlines</li><li>Proficiency in using computer applications and tools, including Microsoft Office</li></ul><p>Location: Lahore</p><p>Salary: Rs 30,000 - 50,000 plus KPI bonus along with sales Commission</p><p>Job Type: Full-time (Night Shift 8 pm - 5 am)</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative (CSR)

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