customer support specialist

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Setups Support Specialist plays a key role in supporting the successful onboarding and configuration of customer accounts. This role works closely with customer facing teams to assist with system configuration, data setup, and technical support. The ideal candidate is detail-oriented, technically capable, and excels at collaboration and communication.
As a Setups Support Specialist, you will:<ul><li>
Support Customer Facing Teams with customer account setup, system configuration, and data validation activities.
</li><li>Support new and existing customers with account setup, system configuration, and data validation processes.</li><li>
Demonstrate strong proficiency in Microsoft Excel, including the ability to handle large datasets and apply formulas to transform raw data into system-ready formats. Exposure and practice on SQL are a plus.</li><li>
Help prepare and maintain status reports and checklists.</li><li>
Collaborate with Customer Facing Teams to identify and resolve configuration or data-related issues.
</li><li>Manage multiple tasks and priorities across concurrent implementation and support projects.
</li><li>Communicate clearly and effectively with internal teams to ensure smooth handoffs and issue resolution.
</li><li>Follow established implementation processes and contribute to continuous improvement of support workflows.
</li><li>Work independently on assigned tasks while contributing effectively as part of a broader implementation team.
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s degree (or equivalent experience).
</li><li>Experience in software configuration, implementation support, or a related technical support role.
</li><li>Proficiency in Microsoft Excel applications and SQL database management systems.
</li><li>Strong analytical and problem-solving skills with close attention to detail.
</li><li>Ability to multitask effectively in a fast-paced environment.
</li><li>Ability to work independently as well as collaboratively within a team.
</li><li>Exceptional communication skills, both written and verbal.</li></ul>
Benefits<ul><li>
Company sponsored training, workshops, education, and team building.
</li><li>The chance to make a genuine impact on the company&rsquo;s growth.</li><li>
Plenty of challenging work and the opportunity to stretch yourself.</li><li>
Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li><li>
Competitive salary based on experience</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values its team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</div>

Setups Support Specialist Lahore, Punjab, Pakistan

Hurak Education Services

Customer Support RepresentativeLocation: DHA Phase 6, Lahore Job Type: Full-Time, On-Site Working Hours: 12:30 PM &ndash; 9:30 PMAbout HurakHurak is a leading EdTech company specializing in online and classroom-based compliance training across the UK. With over 12 years of industry experience, we are committed to delivering high-quality training solutions and are now expanding our reach to become a global brand.We are currently seeking a dedicated and customer-focused Customer Support Representative to join our growing team.Key Responsibilities<ul><li>Respond to customer queries, requests, and complaints professionally and efficiently.</li><li>Manage class schedules, exam bookings, certifications, and other operational tasks.</li><li>Follow established processes and procedures to ensure accurate and timely resolutions.</li><li>Deliver exceptional customer service by taking full ownership of customer issues from start to finish.</li><li>Build positive customer relationships and contribute to an outstanding customer experience.</li><li>Effectively handle objections and resolve customer concerns in a professional manner.</li><li>Collaborate with internal teams to ensure smooth operations and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor's degree or equivalent qualification.</li><li>Excellent spoken and written English skills (mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Prior experience in customer service, customer support, or a related field is preferred.</li><li>Fresh graduates with strong communication skills are encouraged to apply.</li><li>0-1 year of experience</li></ul>What We Offer<ul><li>Medical Insurance</li><li>Professional growth and learning opportunities.</li><li>A collaborative and supportive work environment.</li><li>The opportunity to be part of a rapidly growing international EdTech company.</li></ul>Pay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Can you commute to DHA Phase 6?</li><li>What's your current salary?</li></ul>Work Location: In person

Customer Support Representative

Vormand (pvt) ltd

Position: Customer Sales RepresentativeRole Overview: As a Customer Sales Representative, you will play a crucial role in driving revenue growth and strengthening our presence in the packaging industry.Key Responsibilities:<ul><li>Stay up-to-date with industry trends, competitor activity, and market developments to maintain a competitive edge.</li><li>Respond promptly and professionally to customer inquiries via chat and other communication channels.</li><li>Build and maintain strong, long-term relationships with clients to enhance customer loyalty.</li><li>Maintain comprehensive product knowledge to accurately and confidently address customer needs.</li><li>Consistently meet and exceed sales targets and key performance indicators.</li><li>Deliver outstanding customer service to ensure a positive and seamless experience.</li><li>Update and manage customer records and interactions using CRM software.</li><li>Collaborate with internal teams to continuously refine sales strategies and improve overall performance.</li></ul>Requirements:<ul><li>Demonstrated experience as a Chat Support Agent or in a related customer-facing role, ideally within the packaging industry.</li><li>Solid knowledge of packaging campaigns, with a focus on the US, Canadian, or UK markets.</li><li>Exceptional communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities with a commitment to delivering customer satisfaction.</li><li>Capable of working independently as well as in a team within a fast-paced environment.</li><li>Proficiency in CRM platforms and the Microsoft Office Suite.</li></ul>Campaign: US BasedShift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you worked in Packaging Campaign?</li><li>How many years of experience you have in Packaging niche?</li></ul>Work Location: In person

Customer Sales Representatives-US Based-Packaging

eQuraneKareem

A client based in Lahore is seeking a Customer Service Representative to handle inbound calls from prospective customers, provide accurate information about services, and convert inquiries into sales opportunities.Key Responsibilities:<ul><li>Handle inbound customer and lead inquiries professionally.</li><li>Understand customer requirements and provide appropriate information.</li><li>Convert qualified leads into customers through effective communication and follow-up.</li><li>Resolve customer concerns and escalate issues when necessary.</li><li>Maintain accurate records of customer interactions and sales activities.</li><li>Resolve customer concerns and escalate issues when necessary.</li><li>Meet individual and team sales targets.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in customer service, telesales, or a similar role.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong customer handling and sales conversion abilities.</li><li>Ability to work in a fast-paced environment.</li><li>Proficiency in using CRM systems and basic computer applications is preferred.</li></ul>Location: Bahria Town, Lahore (Onsite)Working Hours: 5:00 PM &ndash; 2:00 AMExperience: 2&ndash;3 YearsWork Location: In person

Customer Service Representative (Inbound Sales)

Blue Star Manufacturing Pvt Ltd

Job Title: Admin Assistant / Data Entry SpecialistJob Type: Onsite (Full-Time / Part-Time)Job Overview: We are seeking a reliable and detail-oriented Admin Assistant / Data Entry Specialist to support our daily operations. The ideal candidate will be responsible for processing customer orders, managing data entry tasks, maintaining accurate records, and providing administrative support to ensure smooth business operations.Key Responsibilities:<ul><li>Process and manage customer orders accurately and efficiently.</li><li>Enter, update, and maintain data in company systems and spreadsheets.</li><li>Verify the accuracy of information and resolve discrepancies.</li><li>Prepare reports and maintain organized records and documentation.</li><li>Monitor order status and coordinate with relevant departments when required.</li><li>Maintain confidentiality of company and customer information.</li><li>Perform other eCommerce administrative duties as assigned.</li></ul>Requirements:<ul><li>Previous experience in data entry, eCommerce, or administrative support.</li><li>Strong attention to detail and accuracy.</li><li>Proficiency in Microsoft Office (Excel, Word) and Google Workspace.</li><li>Excellent organizational and time management skills.</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently and meet deadlines.</li></ul>Preferred Qualifications:<ul><li>Experience with CRM, ERP, or order management systems.</li><li>Familiarity with online marketplaces and e-commerce platforms.</li><li>Basic reporting and spreadsheet analysis skills.</li></ul>What We Offer:<ul><li>Competitive compensation.</li><li>Opportunity for long-term growth and development.</li><li>Supportive and professional team culture.</li></ul>How to Apply: share resumemuhammadirfan@bluestarblue.comPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Admin Assistant / Data Entry

TalentPop App

<div>
 
 Join TalentPop App as a Logistics Coordination &amp; Sales Engagement Specialist!
 
 
 
 At
 
 TalentPop App
 
 , we are building a dedicated team of remote supply chain professionals who are passionate about optimizing logistics operations and driving business growth. As a
 
 Logistics Coordination &amp; Sales Engagement Specialist
 
 , you will play a key role in managing client shipments, identifying account growth opportunities, resolving delivery disruptions, and building lasting B2B relationships that contribute to the success of our core operations.
 
 
 If you have a strong background in logistics, thrive in fast-paced supply chain environments, and enjoy turning operational challenges into client growth opportunities, this role is for you!
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by our **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSA in that field.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Client &amp; Carrier Engagement: Communicate with corporate clients, shippers, and carriers via phone, email, and live chat to manage shipping inquiries, scheduling, and rate quotes.
 </li>
 <li>
 Drive Account Growth: Identify opportunities for service upselling, route optimization consulting, and volume expansion to maximize account value and retention.
 </li>
 <li>
 Recover &amp; Retain Accounts: Proactively manage contract renewals, win back inactive logistics clients, and address churn risks through strategic relationship management.
 </li>
 <li>
 Shipment &amp; Order Management: Oversee real-time shipment tracking, resolve customs or carrier delays, and coordinate exceptions to ensure a seamless post-dispatch experience.
 </li>
 <li>
 Represent the Brand: Deliver a high-touch, concierge-level service, ensuring every client interaction reflects our corporate standards of efficiency and reliability.
 </li>
 <li>
 Maintain Logistics Insights: Record precise shipment data, monitor transit KPIs, and collaborate with team leads to enhance our delivery networks and the customer journey.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of proven remote experience in logistics operations, freight coordination, or supply chain account management.
 </li>
 <li>
 Must have prior experience in logistics/B2B support (comfortable tracking shipments, managing bills of lading, handling dispatch, or driving account upsales).
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to manage freight negotiations, handle client escalations, and close contract expansions.
 </li>
 <li>
 1 year of customer service experience via phone, email, or chat is required in a logistics or transportation environment.
 </li>
 <li>
 Familiarity with Transportation Management Systems (TMS), ERPs, or advanced CRM platforms is a big plus.
 </li>
 <li>
 Self-motivated, detail-oriented, and able to thrive in a fast-paced remote logistics environment.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for client and carrier calls.
 
 
 </li>
 </ul>
 
 Why Join Our Corporate Team?
 
 
 
 <ul>
 <li>
 Earn competitive commissions on account growth and enjoy annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend for your well-being.
 </li>
 <li>
 Performance and recognition bonuses for top-performing operations specialists.
 </li>
 <li>
 100% permanent work-from-home setup &mdash; skip the commute!
 </li>
 <li>
 A supportive corporate culture with clear paths toward supply chain leadership.
 
 
 </li>
 </ul>
 
 Ready to connect with global accounts, optimize logistics networks, and deliver an exceptional supply chain experience? Apply now to become a Logistics Coordination &amp; Sales Engagement Specialist at TalentPop App!
 
</div>

Logistics Coordination & Sales Engagement Specialist

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Senior HR SpecialistLocation: Al Haadi Mobilya &ndash; Lahore Department: Human Resources Job Type: Full-TimeAbout Al Haadi Mobilya:Al Haadi Mobilya is a premium furniture and lifestyle brand representing world-renowned Turkish furniture houses, offering elegant, modern, and high-quality home solutions. With a commitment to excellence, craftsmanship, and customer satisfaction, Al Haadi Mobilya continues to redefine luxury living in Pakistan.Position Overview:We are seeking an experienced and proactive Senior HR Specialist to lead and support the HR function at our Lahore office. The ideal candidate will manage end-to-end HR operations, including recruitment, performance management, training, employee relations, and HR compliance. This role requires a strategic thinker who can align HR practices with organizational goals while fostering a positive and high-performing workplace culture.Key Responsibilities:<ul><li>Oversee the full employee lifecycle, including recruitment, onboarding, performance management, and offboarding.</li><li>Develop and implement HR policies, procedures, and best practices in line with company objectives.</li><li>Partner with department heads to understand staffing needs and ensure timely recruitment and selection.</li><li>Lead employee engagement, retention, and recognition initiatives.</li><li>Manage payroll coordination, attendance, and benefits administration in collaboration with the accounts team.</li><li>Handle employee relations matters with professionalism, ensuring compliance with labor laws and company policies.</li><li>Conduct training needs analysis and coordinate skill development programs.</li><li>Prepare HR reports and analytics for management review.</li><li>Support organizational development, culture building, and succession planning.</li><li>Ensure compliance with all relevant employment regulations and maintain accurate HR records.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resource Management, Business Administration, or a related field.</li><li>4&ndash;7 years of progressive HR experience, preferably in retail, furniture, or manufacturing sectors.</li><li>Strong knowledge of HR laws, policies, and best practices in Pakistan.</li><li>Excellent communication, interpersonal, and conflict-resolution skills.</li><li>Proficiency in MS Office and HRIS systems.</li><li>Strong analytical, organizational, and problem-solving abilities.</li><li>Ability to work independently while collaborating across departments.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>A dynamic and collaborative work environment.</li><li>Opportunities for professional growth and career advancement.</li><li>Exposure to a premium international furniture brand.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Senior HR Specialist

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