customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

AAT Technologies

Job SummaryWe are looking for a motivated and customer-focused CSR Intern to join our Customer Support team. This internship offers hands-on experience in handling customer inquiries, resolving issues, and learning professional communication skills while supporting daily customer service operations.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or social media.</li><li>Assist customers with product or service information.</li><li>Record and update customer interactions in the CRM system.</li><li>Escalate complex issues to senior team members when necessary.</li><li>Follow up with customers to ensure issues are resolved.</li><li>Maintain accurate records of customer feedback and complaints.</li><li>Support the team in achieving customer satisfaction goals.</li><li>Perform other administrative and customer support tasks as assigned.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a Bachelor's degree (Business, Marketing, Communications, or a related field preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and problem-solving abilities.</li><li>Basic computer proficiency (MS Office, Google Workspace).</li><li>Willingness to learn CRM tools and customer support processes.</li><li>Positive attitude, patience, and a customer-first mindset.</li><li>Ability to work independently and as part of a team.</li></ul>Pay: Up to Rs30,000.00 per monthWork Location: In person

Customer Support Representative (Intern)

Solis

<div>
 
 Answer customer inquiries, handle customer complaints and keep relevant records.
 
 
 Be responsible for collecting, filling out and submitting daily work data, and abide by service management rules and regulations.
 
 
 Possess strong observation and insight capabilities; identify issues raised by callers in a timely manner, and sort out relevant records.
 
 
 Conduct customer care and satisfaction surveys, collect opinions and suggestions, and monitor service quality.
 
 
 Monitor comments on social media platforms including Facebook, Instagram, Google and YouTube, follow up with customers, collect and feedback information, and resolve related issues.
 
 
 Deliver high-quality business support to customers in accordance with company procedures to improve customer satisfaction.
 
 
 Maintain a positive attitude, actively cooperate with internal business development and adjustments, and ensure stable business operation.
 
 
 Maintain the daily working environment, keep the workspace clean and implement 5S management.
 
 
 Attend weekly and monthly meetings of the service station.
 
 
 Complete other tasks assigned by the management.
 
</div>

Telephone Operator

Booknrent

About the RoleWe're looking for a Customer Support Coordinator to join our team and manage the guest experience across Online Travel Agency (OTA) platforms such as Airbnb and Vrbo. This is a customer-facing role focused on guest communication, and complaint resolution &mdash; ideal for someone who thrives in a fast-paced, hospitality-driven environment.Key Responsibilities<ul><li>Handle guest inquiries and requests through calls, chats, and emails, with a primary focus on OTA platforms (Airbnb, Vrbo, and similar).</li><li>Manage reservations, bookings, and guest requests from inquiry to check-out.</li><li>Resolve guest complaints professionally, efficiently, and with a solutions-first mindset.</li><li>Maintain accurate records using CRM and data entry tools.</li><li>Negotiate rates and upsell services/add-ons where appropriate.</li><li>Build and maintain strong guest relationships to encourage repeat bookings and positive reviews.</li><li>Ensure a consistently high level of guest satisfaction across all touchpoints.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service, hospitality, or a related field.</li><li>Excellent English communication skills (spoken &amp; written) &mdash; non-negotiable.</li><li>Strong problem-solving abilities and a calm, professional approach under pressure.</li><li>Good interpersonal and negotiation skills.</li><li>Good computer proficiency.</li><li>Familiarity with CRM software and data entry tools is a plus.</li><li>Prior exposure to OTA platforms (Airbnb, Vrbo, Booking.com, etc.) is a strong advantage.</li><li>Ability to maintain accurate guest records and a well-organized knowledge base.</li></ul>Benefits<ul><li>Competitive salary</li><li>One-time meal provided</li><li>Paid leaves</li><li>Growth &amp; career development opportunities</li><li>Professional and supportive work environment</li></ul>Pay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support Coordinator

Tusols Pvt Ltd

Location: College Road, Township, Lahore Shift: Night Shift (6:30 PM &ndash; 3:30 AM) Schedule: 5 Days a WeekWe are looking for an experienced and professional Inbound Customer Service Representative to join our growing team. If you have excellent English communication skills and prior experience handling USA-based inbound customer support, we'd love to hear from you.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul>Requirements<ul><li>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near College Road, Township, Lahore will be preferred.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul>How to ApplyOnly candidates who meet the above criteria should apply.Send your updated resume via WhatsApp to 0315-0577531. Our recruitment team will review your application, and shortlisted candidates will be contacted within 24 hours.Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul>Work Location: In person

Inbound Customer Service Representative

TalentPop App

<div>
 Join TalentPop App as a Brand Concierge - E-commerce Sales &amp; Order Support VA!
 
 
 At
 
 TalentPop App
 
 , we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences. As a
 
 Brand Concierge - E-commerce Sales &amp; Order Support VA
 
 , you'll play a key role in guiding customers through their purchasing journey, recovering missed sales opportunities, and delivering a personalized, high-touch experience that builds trust, loyalty, and long-term customer relationships.
 
 
 If you are passionate about sales, thrive in e-commerce environments, and enjoy turning customer interactions into revenue and long-term brand loyalty, this role is for you.
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 To ensure your application is reviewed by the
 
 Recruitment Team
 
 , you
 
 must
 
 follow these critical steps exactly.
 
 Applications that do not choose "Brand Concierge" and enter the correct code WILL NOT be reviewed.
 
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose "Brand Concierge" from the list of available roles.
 </li>
 <li>
 In the application form, you'll be asked for an application code &ndash; please enter ESOS in that field.
 
 
 </li>
 </ul>
 What You'll Do
 
 
 <ul>
 <li>
 Engage customers via chat, email, phone, and SMS to assist with orders, product inquiries, and post-purchase needs, with a strong focus on driving conversions and satisfaction.
 </li>
 <li>
 Identify and execute opportunities for upselling, cross-selling, and product bundling to increase average order value.
 </li>
 <li>
 Support subscription recovery, winbacks, abandoned cart assistance, and other sales-related touchpoints to boost retention.
 </li>
 <li>
 Assist with order tracking, returns, exchanges, and cancellation requests when they present opportunities to retain the sale.
 </li>
 <li>
 Represent the brand voice and provide a personalized, concierge-level experience on every interaction.
 </li>
 <li>
 Maintain accurate customer records and share trends and insights to improve sales strategies and the overall customer journey.
 </li>
 <li>
 Collaborate with internal teams to implement feedback and optimize conversion-related processes.
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 At least 1 year of proven remote/online sales and customer support experience.
 </li>
 <li>
 Must have prior e-commerce experience, especially in areas like upselling, cross-selling, abandoned cart recovery, subscription assistance or winbacks, post-purchase support, or product bundles.
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
 </li>
 <li>
 At least 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
 </li>
 <li>
 Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
 </li>
 <li>
 Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
 
 
 </li>
 </ul>
 Technical Requirements
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace suitable for calls.
 
 
 </li>
 </ul>
 Why Join TalentPop App?
 
 
 <ul>
 <li>
 Earn commissions and annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend.
 </li>
 <li>
 Performance and recognition bonuses for top achievers.
 </li>
 <li>
 100% permanent work-from-home setup.
 </li>
 <li>
 A supportive, friendly team culture and real opportunities for growth.
 
 
 </li>
 </ul>
 
 Ready to represent top e-commerce brands and help customers complete their online shopping journey? Apply now to become a Brand Concierge - E-commerce Sales &amp; Order Support VA at TalentPop App!
 
</div>

Online Order Support VA

Shafaq n Kami Salon

We are currently seeking a female Calling Agent (CSR) to join our team. As a CSR, you will be the face of our company, responsible for providing exceptional service to our customers and ensuring their satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing tailored solutions.</li><li>Collaborate with team members and supervisors to troubleshoot issues and enhance service delivery.</li><li>Assist in upselling and cross-selling products and services, ensuring a seamless customer experience.</li><li>Maintain accurate records of customer interactions and follow-up as required</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>At least 2 years of experience in a call center or tel-sales role (preferred).</li><li>Excellent communication skills in English (both written and spoken).</li><li>Ability to manage challenging situations with a positive, solution-oriented approach.</li><li>Proficient in basic computer skills (MS Office, CRM tools).</li><li>Strong multitasking abilities and time management in a fast-paced environment.</li></ul>We offer a competitive salary, commission structure, and a supportive work environment that encourages personal and professional growth.If you are passionate about customer service and sales, we invite you to apply and become part of our dynamic team.To apply, please send us your CV.Best Regards,HR Manager Shafaq n KamiJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales: 2 years (Required)</li></ul>Work Location: In person

Female Calling Agent CSR

Explore 228+ Customer support specialist in Lahore this August. Find roles across top companies and apply now to boost your career.