customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support executive Jobs in Lahore

customer support executive

customer support specialist

ibex. Pakistan

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 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 Responsibilities
 
 
 
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
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Customer Support Specialist - International

ebs ameri

We are seeking a detail-oriented and proactive Customer Support Specialist with 1&ndash;2 years of experience in Medical Billing/Accounts Receivable (AR). The ideal candidate will have strong knowledge of U.S. medical billing processes, along with hands-on experience using billing software and insurance portals. Key Responsibilities:<ul><li>Communicate effectively with billing clients via calls, emails, and meetings</li><li>Act as a bridge between clients and the internal team to ensure smooth operations</li><li>Report client issues and concerns to the internal team and ensure timely resolution</li><li>Communicate internal updates or concerns to clients and follow up for resolution</li><li>Manage and lead client meetings to discuss reports, performance, and ongoing issues</li><li>Maintain accurate documentation of client interactions and issue tracking</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in Medical Billing/AR (U.S. healthcare system preferred)</li><li>Strong understanding of billing workflows, insurance claims, and denial management</li><li>Familiarity with medical billing software and insurance portals</li><li>Excellent verbal and written communication skills</li><li>Ability to multitask, prioritize, and manage client expectations effectively</li><li>Strong problem-solving and coordination skills</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Specialist – Medical Billing / AR

Tusols Pvt Ltd

Job OverviewTusol is hiring a Customer Service Representative / Customer Support Specialist for our US-based operations. This role is ideal for candidates with excellent English communication skills and experience in international customer support.If you're looking for a stable night shift job with career growth, this opportunity is for you.Key Responsibilities<ul><li>Handle US-based customer queries via calls, emails, and live chat</li><li>Deliver high-quality customer support and resolve issues efficiently</li><li>Assist customers with account, policy, and service-related inquiries</li><li>Maintain accurate records in CRM systems (customer relationship management tools)</li><li>Ensure professional communication and customer satisfaction at all times</li></ul>Requirements (Must-Have)<ul><li>Fluent English (spoken + written) &ndash; strong grammar &amp; communication</li><li>Experience in Customer Service / Call Center / International Support / US Campaigns</li><li>Strong listening, problem-solving, and interpersonal skills</li><li>Familiarity with CRM tools (Salesforce, HubSpot, etc.) is a plus</li><li>Punctual, responsible, and career-oriented</li><li>Willing to work onsite in Lahore (Night Shift)</li></ul>Preferred (Bonus Skills)<ul><li>Experience in US Insurance, Billing, or Customer Support Process</li><li>Prior experience in inbound/outbound call centers</li></ul>Why Join Tusol?<ul><li>Permanent Night Shift (No Rotation)</li><li>Stable Long-Term Career (2&ndash;3 Years Growth Path)</li><li>Competitive salary + performance-based incentives</li><li>Professional work environment</li><li>Learning &amp; growth opportunities in international client handling</li></ul>How to ApplyApply now to be part of a growing team working with US clients:Email: hr@tusols.com WhatsApp: 0315-0577531Shortlisted candidates will be contacted within 24 hours for an onsite interviewPay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>What is your current location in Lahore?</li><li>Are you available for onsite night shift (6 PM &ndash; 4 AM)?</li><li>Do you have experience in international or US-based customer support?</li><li>Are you willing to commit to a long-term role (2&ndash;3 years)?</li></ul>Work Location: In person

Customer Service Representative – Night Shift

Nestors Global Pvt Ltd

Nestors Global is a leading writing services company committed to delivering high-quality content solutions to a diverse global clientele. Our expertise spans academic writing, business content, creative projects, and more. We pride ourselves on professionalism, reliability, and client satisfaction.Role Overview: We are seeking a proactive and customer-focused Customer Success &amp; Sales Support Specialist to join our growing team. This role blends customer service excellence with sales support, ensuring clients receive expert guidance and a seamless experience from inquiry to delivery. The ideal candidate is a confident communicator who enjoys building relationships and helping clients find the right solutions.Key Responsibilities:<ul><li>Client Engagement:</li></ul>Manage customer inquiries عبر phone, email, and live chat, providing clear and accurate information about our services.<ul><li>Consultative Sales Support:</li></ul>Understand client needs and recommend suitable writing services, packages, pricing options, and turnaround times.<ul><li>Order Coordination:</li></ul>Assist clients through the order placement process, ensuring all requirements are clearly captured and processed efficiently.<ul><li>Relationship Management:</li></ul>Build long-term client relationships through follow-ups, personalized support, and consistent communication.<ul><li>Issue Resolution:</li></ul>Address customer concerns and complaints professionally, ensuring timely and satisfactory resolutions.<ul><li>Cross-Team Collaboration:</li></ul>Coordinate with internal teams (writers, sales, and marketing) to ensure smooth service delivery.<ul><li>CRM &amp; Data Handling:</li></ul>Maintain accurate records of customer interactions, orders, and feedback within CRM systems.<ul><li>Customer Insights:</li></ul>Collect and share client feedback to support continuous improvement in services and customer experience.Requirements:<ul><li>Previous experience in customer service, sales support, or client-facing roles (writing or service-based industry preferred).</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving abilities with a customer-first mindset.</li><li>Familiarity with CRM tools and order management systems is an advantage.</li><li>Ability to multitask and perform in a fast-paced environment.</li><li>High attention to detail and organizational skills.</li><li>Comfortable communicating in a clear, professional British English tone.</li></ul>Why Join Nestors Global?<ul><li>Be part of a fast-growing, innovative content solutions company.</li><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career advancement and skill development.</li><li>Collaborative and supportive team culture.</li></ul>Work Location: In person

Customer Success & Sales Support Specialist

Top Line Resource Group (TLRG)

Location: DHA phase 8, Lahore Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night ShiftWe are hiring immediately for a Customer Support Specialist to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.Primary Responsibilities<ul><li>Provide timely, thoughtful customer support primarily through email</li><li>Manage customer tickets and work issues toward resolution during the shift</li><li>Monitor and respond to Amazon buyer-seller messages and negative review outreach</li><li>Review and approve returns in Redo</li><li>Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently</li><li>Check internal communication channels for updates and process changes at the beginning of each shift</li><li>Maintain team visibility through Slack status updates during the workday</li><li>Complete end-of-shift reporting and keep records fully up to date</li><li>Escalate urgent or sensitive customer issues appropriately when needed</li><li>Qualifications</li><li>Strong email writing and typing skills</li><li>Professional experience using ChatGPT, Claude, or similar AI tools in the workplace</li><li>Experience tracking customer activity, notes, or outreach in Excel spreadsheets</li><li>Background in customer retention, customer save efforts, solicitation, or review follow-up</li><li>Excellent attention to detail and strong organizational habits</li><li>Ability to manage multiple tabs, systems, and workflows efficiently</li><li>Comfort handling customer conversations with empathy, clarity, and ownership</li><li>Ecommerce customer support experience is strongly preferred</li><li>Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus</li></ul>What Success Looks Like<ul><li>Fast and dependable execution</li><li>Strong written communication</li><li>High accuracy while moving quickly</li><li>Organized recordkeeping and follow-through</li><li>Good judgment and professionalism with customers</li><li>Ability to use AI tools to improve speed and quality without losing the human touch</li><li>Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>email support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Ecommerce

Compass Training and Consultancy Pvt. Ltd.

Have you worked with International CustoWe are seeking a seasoned Customer Service Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Pay: Rs110,000.00 - Rs160,000.00 per monthApplication Question(s):<ul><li>Are you available for the onsite role at Arfa Karim Tower From Mon-Fr 1PM - 10PM and alternate saturdays off?</li><li>How would you rate yourself in spoken English out of 10?</li></ul>Work Location: In person

Customer Service Agent

HZA SMC PVT LTD

Job Title: Customer Support RepresentativeCompany: HZA SYDLocation: LahoreAbout Us: HZA SYD is a leading player in the electronics industry, specializing in cutting-edge technology solutions. With a commitment to innovation and customer satisfaction, we are seeking a dynamic Customer Support Representative to join our team. This is a fantastic opportunity for an organized and motivated individual to contribute to the success of a rapidly growing company.Job Description:We're looking for a highly skilled Customer Support Representative to join our team! As a Customer Support Representative, you will be the face of our company, providing top-notch support to our customers via phone, email, and chat.Requirements:High English communication skills (written and verbal)- Excellent customer service skills- Ability to work in a fast-paced environment- Strong problem-solving skillsResponsibilities:Respond to customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a timely and professional manner- Provide product/service information and solutions to customers- Utilize software and tools to track and manage customer interactions- Collaborate with internal teams to resolve customer issuesWhat We Offer:<ul><li>Competitive salary and benefits package-</li><li>Opportunity to work with a growing company</li><li>Professional development and growth opportunities</li><li>Fun and supportive team environment.</li></ul>How to Apply: If you're passionate about delivering exceptional customer service and have high English communication skills, please submit your resume at: +334-0440848hr@mobileemporium.com.auJob Type: Full-time ( 5:00 am - 2:30 pm )Pay: Rs 30000 - Rs 45000 per monthExperience:<ul><li>1-2years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthExperience:<ul><li>digital sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

Explore 1186+ Customer support specialist in Lahore this May. Find roles across top companies and apply now to boost your career.