digital marketing specialist Jobs in Lahore

digital marketing specialist

customer service representative Jobs in Lahore

customer service representative

lead generation specialist Jobs in Lahore

lead generation specialist

seo specialist

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support specialist

CrecenTech

We are looking for a professional and customer-focused Customer Support Specialist to handle international clients. The ideal candidate will communicate confidently with customers across different countries, resolve issues efficiently, and ensure a high level of customer satisfaction.This role requires excellent English communication skills, problem-solving ability, and experience in handling global customers via email, chat, and calls.Key Responsibilities<ul><li>Handle customer inquiries from international clients via email, live chat, and phone.</li><li>Provide accurate information about products and services.</li><li>Resolve customer complaints in a professional and timely manner.</li><li>Escalate complex issues to relevant departments when required.</li><li>Maintain detailed records of customer interactions in CRM systems.</li><li>Follow up with customers to ensure issues are fully resolved.</li><li>Meet response time and customer satisfaction targets (SLAs &amp; KPIs).</li><li>Work in rotational shifts if required (including night shifts).</li></ul>Requirements<ul><li>2&ndash;4 years of experience in international customer support or call center environment.</li><li>Excellent verbal and written English communication skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to handle pressure and difficult customers professionally.</li><li>Experience using CRM tools (Salesforce, HubSpot, Zoho, etc.) is a plus.</li><li>Basic understanding of global time zones and cultural differences.</li><li>Bachelor&rsquo;s degree preferred.</li></ul>Benefits:<ul><li>At least two bonuses per year (Eid Bonus)</li><li>Performance-Based Bonuses</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Annual Leaves Encashment</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, Lahore Job Timings: 7 PM to 4 AMApplication Question(s):<ul><li>What are your salary expectations?</li><li>Are you comfortable working night shifts?</li></ul>Work Location: In person

Customer Support Specialist – International

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Support Specialist - International

Planlab Solutions

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>2 &ndash; Afternoon Shift (9 hours)</li><li>2 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li></ul>Work Location: In person

Customer Support Specialist – Afternoon & Night Shifts

HRPSP - Your Strategic HR Partner

We're Hiring: Specialist Customer FF Support &ndash; Lahore Salary: PKR 128,000 + Medical Insurance Location: LahoreQualifications &amp; Competencies: Minimum Graduation (No beginners) 1&ndash;3 years of relevant experienceKey Responsibilities: Strong command of Power BI (Data Modelling, DAX, visuals, slicers, filters) Expertise in SQL &ndash; writing, debugging, and optimizing queries Advanced skills in Excel (Formulas, Pivot Tables, Power Query, VBA) Practical knowledge of Microsoft Access Ability to deliver insight-driven PowerPoint presentations Proven experience in data analysis, KPI tracking &amp; dashboards Familiarity with data science techniques Prior experience in the telecom industry is a strong plus!If you're a data-driven professional ready to make an impact, we want to hear from you!Job Type: Full-timePay: Rs128,000.00 per monthWork Location: In person

Specialist Customer FF Support

Compass Training and Consultancy Pvt. Ltd.

We are seeking a seasoned Customer Experience &amp; Sales Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Job Type: Full-timePay: Rs140,000.00 - Rs155,000.00 per monthApplication Question(s):<ul><li>Have you worked with international customers?</li><li>How would you rate your English?</li></ul>Work Location: In person

Customer Service Agent

BLMS SMC PVT LTD

Industry: Medical Billing Experience Required: 6 months to 1 year Shift Timing: Night ShiftLocation: Jail Road, High Q TowerJob Overview We are looking for a dedicated Female Customer Support Specialist to join our medical billing team for the night shift. The role focuses on handling client inquiries, resolving billing-related issues, and providing accurate support to healthcare providers and patients. The ideal candidate has basic experience in customer support, good communication skills, and a clear understanding of medical billing processes.Key Responsibilities<ul><li>Handle inbound and outbound calls, emails, and chat queries related to medical billing</li><li>Respond to patient and client questions about invoices, claims, payments, and account status</li><li>Coordinate with internal billing and AR teams to resolve issues efficiently</li><li>Document all interactions accurately in the system</li><li>Follow HIPAA and company data security guidelines at all times</li><li>Meet quality, accuracy, and response-time targets</li><li>Escalate complex issues to senior staff when needed</li></ul>Required Skills and Qualifications<ul><li>6 months to 1 year of experience in customer support, preferably in medical billing or healthcare</li><li>Basic understanding of medical billing terms such as claims, EOBs, denials, and payments</li><li>Strong verbal and written communication skills in English</li><li>Ability to work independently during night shifts</li><li>Good listening and problem-solving skills</li><li>Basic computer skills and familiarity with CRM or billing systems</li></ul>Preferred Qualifications<ul><li>Experience working with US healthcare clients</li><li>Prior experience in a BPO or medical billing company</li><li>Comfortable handling calls and written communication</li></ul>Work Conditions<ul><li>Night shift role</li><li>Office-based or remote, depending on company policy</li><li>Full-time position</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

CSR, BD or Sales Executive

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
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 No sales or monthly targets
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 Medical Insurance
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 Leave Encashment
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 On job training
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 State-of-the-art infrastructure
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 Annual Increment
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 Employee engagement &amp; appreciation programs
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
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 Identify and assess customers&rsquo; needs to achieve satisfaction
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
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 Provide accurate, valid and complete information by using the right methods/tools
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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 Follow communication procedures, guidelines and policies
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 Take the extra mile to engage customers
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
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 <li>
 Natural instinct to empathize with users
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 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
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 Detail-oriented
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 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Explore 1101+ Customer support specialist in Lahore this March. Find roles across top companies and apply now to boost your career.