customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

customer support executive Jobs in Lahore

customer support executive

customer success manager

customer support specialist

HR Ways

<p><b>Hiring a Customer Support Specialist - ﻿Lahore (Onsite)</b></p><p><b>About the Company:</b></p><p>An innovatice and dynamic <b>Game Development , </b>outsourcing and consulting company having vast ﻿experience ﻿&amp; success in building Dedicated Development Teams of different sizes for international customers.</p><p><b>Role Overview:</b></p><p>We're looking for a <b>Customer Support Specialist</b> with an <b>authentic American accent </b>and a passion for delivering a high-touch client experience. You'll be the first point of contact for Efani customers &mdash; answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.</p><p>This is a <b>non-sales role</b>, focused on <b>support, troubleshooting, and client satisfaction</b></p><p><b>Key Responsibilities</b></p><ul><li>Answer inbound calls, chats, and emails from Efani customers promptly and professionally.</li><li>Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.</li><li>Maintain a calm, polite, and confident tone &mdash; always representing Efani's premium image.</li><li>Accurately record customer interactions and resolutions in the CRM/support system.</li><li>Escalate complex or technical issues to internal specialists when needed.</li><li>Collaborate with the operations and engineering teams to improve customer experience.</li><li>Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.</li></ul><p><b>Ideal Background</b></p><ul><li>2&ndash;5 years in <b>customer support or client success</b> (telecom, fintech, or SaaS preferred).</li><li><b>Fluent English</b> with a <i>clear, neutral, or American accent</i> &mdash; tested during interview.</li><li>Confident on the phone and able to de-escalate challenging situations.</li><li>Comfortable using <b>CRM or ticketing tools</b> (HubSpot, Zendesk, Intercom, or similar).</li><li>Excellent written communication for chat and email support.</li><li>Stable internet, quiet workspace, and professional audio setup for call handling.</li></ul><p><b>KPIs / Success Metrics</b></p><ul><li>Average response &amp; resolution time</li><li>Customer satisfaction (CSAT) or NPS score</li><li>Call quality and professionalism ratings</li></ul><p>Adherence to support scripts and SOPs</p><p><b>What we offer</b></p><ul><li>Tax free Salary</li><li>Flexible working hours</li></ul><p><b>﻿﻿﻿Other Details:</b></p><p>﻿Experience: 2 to 5 years<br/>Location: Phase 8, Lahore<br/>Wordking days &amp; timings: Monday to Friday (12 pm to 8 pm)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Specialist

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><p><b>
The Division:</b></p></div><div><p>
Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.</p></div><div><p><b>
Division Link</b>: https://www.volantesystems.com/</p></div><div><p>
The Position:</p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p>
The Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues. This role focuses on providing timely, accurate, and courteous support by troubleshooting basic to moderately complex problems, guiding users through solutions, and escalating unresolved issues to Tier 2 when necessary. The specialist plays a vital role in maintaining customer satisfaction and ensuring smooth day-to-day support operations.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li>Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.</li></ul></div><div><ul><li>Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.</li></ul></div><div><ul><li>Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.</li></ul></div><div><ul><li>Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.</li></ul></div><div><ul><li>Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.</li></ul></div><div><ul><li>Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.</li></ul></div><div><ul><li>Maintain SLA commitments for response and resolution times, contributing to service level goals.</li></ul></div><div><ul><li>Participate in training sessions to stay updated on product changes, support processes, and tools.</li></ul></div><div><ul><li>Adhere to company support policies and maintain high-quality communication in every interaction.</li></ul></div><p></p><div><p><b><br>
Skills &amp; Qualifications:</b></p></div><div><ul><li>3+ years of experience in SaaS technical support or a similar customer-facing technical role.</li><li>Bachelor&rsquo;s degree in IT, or related field.</li></ul></div><div><ul><li>Exceptional communication skills in English</li></ul></div><div><ul><li>Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).</li></ul></div><div><ul><li>Basic understanding of databases (e.g., SQL queries, relational data concepts).</li></ul></div><div><ul><li>Comfortable navigating Linux environments and using command-line tools.</li></ul></div><div><ul><li>Strong troubleshooting and problem-solving skills for technical and customer issues.</li></ul></div><div><ul><li>Excellent verbal and written communication skills with a customer-first mindset.</li></ul></div><div><ul><li>Ability to document issues clearly and follow established escalation procedures.</li></ul></div><div><ul><li>Quick learner with the ability to adapt to changing products and technologies.</li></ul></div><div><ul><li>Team-oriented with a strong sense of accountability and ownership.</li></ul></div><div><ul><li>Available to work on After hours Rotating Schedule, public holidays</li></ul></div><div><p>
Good To Have (Bonus):</p></div><div><ul><li>Exposure to APIs, scripting, or monitoring/logging tools.</li></ul></div><div><p>
What You&rsquo;ll Bring:</p></div><div><ul><li>A strong passion for customer service and technical problem-solving.</li></ul></div><div><ul><li>Excellent communication skills to explain complex technical issues clearly.</li></ul></div><div><ul><li>The ability to work in a collaborative, fast-paced, and service-driven environment.</li></ul></div><div><ul><li>A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</li></ul></div><div><p><b>
Workshift</b><b> </b><b>(Job Timings):</b></p></div><div><ul><li>Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</li></ul></div><div><ul><li>Weekend After Hours Support: Must be willing to work on weekends</li></ul></div><div><ul><li>After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)</li></ul></div><p></p><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Technical Support Specialist

Talk Masters

<p>Call Center Customer Service Specialist Recruitment</p><p>We are looking for passionate and communicative individuals to join our team and create an efficient and warm customer service experience!</p><p>Job Opening: Call Center Customer Service Specialist</p><p>Job Responsibilities:</p><ul><li>Provide customer consultation and support through telephone, online systems, and other channels.</li></ul><ul><li>Answer customer questions, handle complaints and suggestions.</li></ul><ul><li>Accurately record customer information and service content.</li></ul><ul><li>Assist in improving customer satisfaction and service quality.</li></ul><p>Job Requirements:</p><ul><li>Strong communication and interpersonal skills.</li></ul><ul><li>Excellent service awareness and patience.</li></ul><ul><li>Familiar with basic computer operations (such as Office, typing, etc.).</li></ul><ul><li>No prior customer service or call center experience is required.</li></ul><p>What We Offer:</p><ul><li>Competitive salary + performance bonus</li></ul><ul><li>Comprehensive pre-job training and career development path</li></ul><ul><li>Relaxed and friendly work atmosphere</li></ul><ul><li>Holiday benefits, team activities, etc.</li></ul><p>Working Hours:</p><ul><li>Shift work (7:30Am to 5PM)</li></ul><p>How to Apply:</p><p>Please send your resume to:</p><p>talkmasters2025@gmail.com</p><p>or contact: 03034041001</p><p>Join us, let your voice be heard by more people, and let your service create value</p><p>Job Type: Full-time</p><p>Pay: From Rs30,000.00 per month</p><p>Work Location: In person</p>

Call Canter

Inteliqo

<div>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  We are seeking an experienced, motivated and customer-focused Senior Customer Experience Specialist to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
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  The Customer Experience Specialist will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
 </p>
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 </p>
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  <strong>
   Responsibilities
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 </p>
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  <li>
   Identify and assess customers' needs to achieve satisfaction.
  </li>
  <li>
   Provide accurate, valid, and complete information to customers using appropriate methods and tools.
  </li>
  <li>
   Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame.
  </li>
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   Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
  </li>
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   Document interactions and maintain accurate records in the customer service database.
  </li>
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   Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
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   Gather feedback from customers and share insights with the management team to improve service quality.
  </li>
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   Participate in training and development programs to enhance customer service skills and product knowledge.
  </li>
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   Meet or exceed individual and team performance targets and KPIs.
  </li>
 </ul>
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 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent; a degree in a relevant field is a plus.
  </li>
  <li>
   Proven experience in a customer service role or similar position.
  </li>
  <li>
   Strong communication skills, both verbal and written.
  </li>
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   Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
  </li>
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   Proficiency in using customer service software and CRMS
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   Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
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   A friendly and positive attitude with a passion for helping others.
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   Flexibility to work varying shifts, including evenings and weekends, as needed.
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   At least 3+ year of experience working in the international campaigns.
  </li>
 </ul>
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 </p>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
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  <li>
   Strong communication skills
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  <li>
   Problem-solving abilities
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  <li>
   Proficiency in customer service software
  </li>
  <li>
   Ability to multitask and manage time effectively
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Skills
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 </p>
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  <li>
   Experience in a customer service/success/support role
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  <li>
   Knowledge of CRMs
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 </ul>
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  <strong>
   Work hours
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  EST timings (Night) (On-site)
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 </p>
 <p>
  <strong>
   Equal Opportunity Statement
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  We are committed to diversity and inclusiveness in our hiring practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How to Apply
  </strong>
 </p>
 <p>
  If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume.
 </p>
</div>


Customer Experience Specialist

PVC Custom Patches

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  We specialize in providing high-quality embroidery, iron-on, chenille, and PVC patches at economical prices. Our products are designed with excellent craftsmanship and come with strong pasting for durability. We proudly offer free worldwide shipping, ensuring accessibility for clients across the globe. Our goal is to deliver premium custom patches that meet individual and business needs.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time on-site position for a Call Center Specialist, based in Lahore. In this role, you will handle customer inquiries, respond to calls and emails, provide solutions to customer concerns, and facilitate effective communication between customers and the company. You will also ensure a high level of customer satisfaction through excellent service and support.
  <br/>
 </p>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   Proficiency in Customer Support, Customer Service, and managing customer relationships
  </li>
  <li>
   Strong verbal and written Communication skills suitable for interacting with diverse clients
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   Experience with Contact Centers and knowledge of workplace processes in a call center environment
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  <li>
   Basic to intermediate Computer Literacy, including familiarity with CRM tools and standard office software
  </li>
  <li>
   Problem-solving skills and an ability to work under pressure
  </li>
  <li>
   A positive attitude, patience, and the ability to manage time effectively
  </li>
  <li>
   Fluency in English and Urdu; additional language abilities are a plus
  </li>
  <li>
   Previous experience in a customer-facing role is preferred but not mandatory
  </li>
 </ul>
</div>


Call Center Specialist

Decklaration

<div>
 <p>
  1Now is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
  <br/>
 </p>
 <p>
  We are looking for a
  <strong>
   Client Support Specialist
  </strong>
  who can assist our existing clients by resolving their queries, ensuring smooth day-to-day platform usage, and delivering a reliable support experience.
  <br/>
  <br/>
 </p>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
  <br/>
 </strong>
 <p>
 </p>
 <ul>
  <li>
   Respond to client queries via chat, email, and calls in a timely and professional manner.
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  </li>
  <li>
   Troubleshoot platform-related issues and provide clear, step-by-step solutions.
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  </li>
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   Assist clients with day-to-day operations including bookings, pricing updates, and system usage.
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  </li>
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   Identify, investigate, and escalate technical issues to the relevant internal teams when needed.
   <br/>
  </li>
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   Maintain accurate records of client interactions, issues, and resolutions.
   <br/>
  </li>
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   Guide clients on platform features, best practices, and new updates.
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  </li>
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   Monitor recurring issues and proactively suggest improvements or solutions.
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  </li>
  <li>
   Collaborate with onboarding, product, and technical teams to ensure a seamless client experience.
   <br/>
  </li>
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   Ensure high levels of customer satisfaction and timely resolution of concerns.
   <br/>
  </li>
 </ul>
 <p>
  <br/>
  <br/>
  <br/>
 </p>
 Requirements
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 <ul>
  <li>
   6 months to 1 year of experience in client support, customer service, or similar roles in a SaaS environment.
   <br/>
  </li>
  <li>
   Strong problem-solving and troubleshooting skills.
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  </li>
  <li>
   Good communication skills with the ability to clearly assist clients.
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  </li>
  <li>
   Ability to handle multiple client queries and prioritize effectively.
   <br/>
  </li>
  <li>
   Detail-oriented with strong organizational skills.
   <br/>
  </li>
  <li>
   Experience using CRM or support tools is a plus.
   <br/>
  </li>
  <li>
   Customer-focused mindset with a proactive approach.
   <br/>
  </li>
 </ul>
</div>


Cleint Support Specialist

Top Line Resource Group (TLRG)

<p>Location: DHA phase 8, Lahore<br/>Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night Shift</p><p>We are hiring immediately for a <b>Customer Support Specialist</b> to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.</p><p>This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.</p><p>Primary Responsibilities</p><ul><li>Provide timely, thoughtful customer support primarily through email</li><li>Manage customer tickets and work issues toward resolution during the shift</li><li>Monitor and respond to Amazon buyer-seller messages and negative review outreach</li><li>Review and approve returns in Redo</li><li>Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently</li><li>Check internal communication channels for updates and process changes at the beginning of each shift</li><li>Maintain team visibility through Slack status updates during the workday</li><li>Complete end-of-shift reporting and keep records fully up to date</li><li>Escalate urgent or sensitive customer issues appropriately when needed</li><li>Qualifications</li><li>Strong email writing and typing skills</li><li>Professional experience using ChatGPT, Claude, or similar AI tools in the workplace</li><li>Experience tracking customer activity, notes, or outreach in Excel spreadsheets</li><li>Background in customer retention, customer save efforts, solicitation, or review follow-up</li><li>Excellent attention to detail and strong organizational habits</li><li>Ability to manage multiple tabs, systems, and workflows efficiently</li><li>Comfort handling customer conversations with empathy, clarity, and ownership</li><li>Ecommerce customer support experience is strongly preferred</li><li>Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus</li></ul><p>What Success Looks Like</p><ul><li>Fast and dependable execution</li><li>Strong written communication</li><li>High accuracy while moving quickly</li><li>Organized recordkeeping and follow-through</li><li>Good judgment and professionalism with customers</li><li>Ability to use AI tools to improve speed and quality without losing the human touch</li><li>Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust</li></ul><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Experience:</p><ul><li>email support: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Customer Support Executive - Ecommerce

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