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branch manager

branch operations manager

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 Develop and manage the customer service area and cash area, provide advice / solutions based on thorough analysis of customer needs; supervise day to day functions as per the procedures laid down in the Branch Operations Manual of the Bank to ensure the delivery of quality service to customers.
 
 
 
 
 
 
 Main Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Log in to the branch system and ensure that Tellers are in position at teller counters before 8:00 am each working day.
 </li>
 <li>
 Authorize teller transactions both local and foreign currency as per delegated authority.
 </li>
 <li>
 Ensure that cash is balanced for the tellers as well as total cash holding at the Bank at the end of the working day. Check entries passed for cash excesses or shortages if any.
 </li>
 <li>
 Ensure optimum cash management.
 </li>
 <li>
 Ensure Physical checking of ATM is done daily.
 </li>
 <li>
 Check and authorize clearing cheques scanned/posted to the system. g) Act as custodian of Cash Safe in the Vault, Pin mailers.
 </li>
 <li>
 Act as custodian of Returned cheques and captured cards in branches with no Chief Tellers.
 </li>
 <li>
 Deal with the assigned security company regarding delivery / collection of cash from the Central Bank and / or other branches.
 </li>
 <li>
 Ensure that soiled notes are deposited at the Central Bank at regular intervals.
 </li>
 <li>
 Arrange new notes stock for festive seasons.
 </li>
 <li>
 Ensure that all staff follow the non negotiable values of the branch- greet, smile &amp; thank. Ensure that the branch achieves 98% on phone pick up within 3 rings and / or that the voice mailbox feature is activated; return customers calls.
 </li>
 <li>
 Ensure that all applications are checked to achieve 95% error free status with Loans, credit card, accounts opening &amp; fixed deposit.
 </li>
 <li>
 Ensure that all complaints are escalated to the Customer Care Department.
 </li>
 <li>
 Ensure staff is sent for training to upgrade their product &amp; skills standards.
 </li>
 <li>
 Ensure that the branch follows all established guidelines &amp; procedures.
 </li>
 <li>
 Ensure that staff are trained on any changes &amp; amendments in procedures &amp; forms.
 </li>
 <li>
 Ensure ATM &amp; Credit Cards &amp; PIN codes are maintained &amp; delivered as per procedures.
 </li>
 <li>
 Ensure weekly balancing of Pin Mailers, IB tokens captured cards, Cheque Books credit card &amp; return Cheque.
 </li>
 <li>
 Ensure that procedures laid down in Operations Manual and Central Bank guidelines are followed while processing bank / customer transactions.
 </li>
 <li>
 Monitor branch service standards in order to give quality service to customers served on the counter.
 </li>
 <li>
 Authorize opening of all types of accounts after ensuring that all details furnished are verified.
 </li>
 <li>
 Ensure that a control mechanism is in place.
 </li>
 <li>
 Ensure that Cheque books, Pin Mailers application requests are processed in time and monitor timely delivery.
 </li>
 <li>
 Follow up on un-delivered Pins, Cheque books, captured cards etc.
 </li>
 <li>
 Ensure that all lending documentation are reviewed and documentations are fulfilled prior submission to credit and COPs. To eliminate discrepancies.
 </li>
 <li>
 Daily review of GLs and sundry accounts.
 </li>
 <li>
 Daily review and checking of the daily management reports.
 </li>
 <li>
 Perform any other duties or responsibilities consistent with the role as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 
 &bull; Bachelor&rsquo;s degree in business or any university degree in related field.
 
 
 
 
 
 
 
 
 
 Professional / Technical Qualifications / Diplomas:
 
 
 
 &bull; Banking Diploma preferred.
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; Minimum 5 years of experience in the Customer Service department of a bank.
 
 
 
 
 
 
 Other Skills Required for the Job:
 
 
 
 &bull; Knowledge of the bank&rsquo;s operating procedures.
 
 
 &bull; Knowledge of Banks products and services.
 
 
 &bull; Awareness of Central Bank guidelines and regulations.
 
 
 &bull; Communication skills in English and Arabic (verbal and written).
 
 
 &bull; Customer Care skills.
 
 
 &bull; PC skills (MS Office, banking software) Planning and organizing skill.
 
</div>

Branch Operations Manager

Thabt Gulf Digital Soulution

Branch Manager &ndash; Automotive Accessories ShopJob SummaryThe Branch Manager is responsible for overseeing the daily operations of the automotive accessories shop, ensuring sales targets are met, maintaining high customer satisfaction, managing staff, and ensuring proper inventory control and store profitability.Key ResponsibilitiesOperations Management<ul><li>Manage day-to-day branch operations efficiently</li><li>Ensure the store is clean, organized, and visually appealing</li><li>Implement company policies and procedures</li></ul>Sales &amp; Customer Service<ul><li>Drive sales growth and achieve monthly/annual targets</li><li>Provide excellent customer service and handle customer complaints professionally</li><li>Promote automotive accessories, upgrades, and service packages</li></ul>Staff Management<ul><li>Recruit, train, schedule, and supervise staff</li><li>Monitor employee performance and provide feedback</li><li>Maintain staff discipline and motivation</li></ul>Inventory &amp; Supply Management<ul><li>Monitor stock levels and ensure timely replenishment</li><li>Prevent stock loss, damage, or theft</li><li>Coordinate with suppliers and vendors</li></ul>Financial Management<ul><li>Handle daily cash flow, billing, and sales reports</li><li>Control expenses to maximize profitability</li><li>Prepare and submit reports to management</li></ul>Compliance &amp; Safety<ul><li>Ensure compliance with company standards and local regulations</li><li>Maintain workplace safety and proper use of tools and equipment</li></ul>Qualifications &amp; Skills<ul><li>Diploma or degree in Business, Management, or related field (preferred)</li><li>Experience in automotive accessories or retail management</li><li>Strong leadership and communication skills</li><li>Knowledge of automotive accessories and vehicle customization</li><li>Basic computer skills (billing software, MS Excel, reports)</li></ul>Experience<ul><li>2&ndash;5 years of experience in retail or automotive-related management</li></ul>Job Type: Full-time

MALE Branch Manager (automotive)

Maple Bear Nursery and Preschool

Main Responsibilities:<ul><li>To ensure business administrative and financial processes are followed and completed according to nursery guidelines.</li><li>To maintain all office records (electronic and manual).</li><li>To ensure the teachers have the necessary resources to carry out their functions.</li><li>To ensure the office and reception area and equipment are well maintained.</li><li>To be the first point of contact for people contacting the nursery, dealing with telephone enquiries and visitors, and responding appropriately in the absence of Branch Manager.</li><li>To maintain nursery attendance records.</li><li>To maintain parent accounts &ndash; send invoices and monitor payment.</li><li>To be responsible for entry of invoices onto finance system and payment.</li><li>To maintain Staff Folder.</li><li>To update Staff contact sheet.</li><li>To input student data and create parent contract upon admissions.</li><li>To provide administrative support to Branch Manager</li><li>To retain security system for visitors.</li><li>To conduct school tours and send information in the absence of a Branch Manager or as requested.</li><li>To submit monthly staff attendance reports for salary processing.</li><li>To undertake any other duties or responsibilities as required by the Branch Manager.</li><li>To ensure support services and maintenance of Nursery setting are done accordingly.</li><li>To ensure all necessary resources are ordered for upon approval of Branch Manager.</li><li>To assist in maintaining the inventory of resources in the nursery.</li><li>To aid in the updates of government portals (KHDA, DHA) when requested by Branch Manager.</li><li>To understand Kinderpedia and navigate through application accordingly when required.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Nursery Administrator

Fletcher Piccolo Associates

<div>
 
 Our client, a Tier 1 Building Contractor in the UAE, is currently hiring an Operations Manager to join their fast-growing Abu Dhabi branch.
 
 
 
 
 
 Candidates for this position must have extensive experience working for Main Contractors in Abu Dhabi, with strong client-facing skills.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Oversee project delivery across all projects, ensuring they are executed safely, on schedule, and within budget.
 </li>
 <li>
 Strengthen client relationships and support business growth, acting as a key interface with clients &amp; developers.
 </li>
 </ul>
 
 
 
 
 Key Requirements:
 
 <ul>
 <li>
 Arabic-speaking is mandatory.
 </li>
 <li>
 25+ years total experience, with 10+ years in a leadership position.
 </li>
 <li>
 Previous experience overseeing building projects worth over a minimum of AED 1 billion.
 </li>
 </ul>
</div>

Operations Manager

TRACTEBEL

<div>
 
 Job Title: Executive Admin &ndash; HR Operations
 
 
 
 
 Location:
 
 UAE (Dubai)
 
 
 
 Reporting To:
 
 HR Officer &amp; Office Manager
 
 
 
 Mission
 
 
 
 <ul>
 <li>
 Provide clear, professional, and accurate advice and guidance to managers on a wide range of onboarding-related issues.
 </li>
 <li>
 Deliver HR operations support to managers and staff that is responsive and timely.
 </li>
 <li>
 Assist the Admin Manager in Dubai with day-to-day administrative activities.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure all new joiners in the Middle East are scheduled for mandatory inductions and maintain accurate tracking.
 </li>
 <li>
 Provide first-level support to Line Managers on all matters related to mandatory training, including follow-up and data file updates.
 </li>
 <li>
 Assist the Admin Manager in Dubai with daily administrative tasks and event organization.
 </li>
 <li>
 Coordinate with internal stakeholders to confirm induction dates and ensure timely communication and invitations to participants.
 </li>
 <li>
 Prepare reports as required by management.
 </li>
 <li>
 Manage new joiner announcements across the region.
 
 
 </li>
 </ul>
 
 Key Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Ability to manage workflow in a fast-paced, lean environment with multiple and changing priorities.
 </li>
 <li>
 Experience in handling ambiguity and providing quick solutions/recommendations.
 </li>
 <li>
 Strong ability to maintain confidentiality regarding employee matters.
 </li>
 <li>
 Excellent interpersonal skills: patient, helpful, and professional as the first point of contact for employee issues.
 </li>
 <li>
 Ability to handle multiple projects and meet deadlines.
 </li>
 <li>
 Detail-oriented with exceptional organizational skills; accuracy is essential.
 
 
 </li>
 </ul>
 Business Unit: Tractebel
 
 
 Division: Tractebel Div2
 
 
 Legal Entity: TRACTEBEL ENGINEERING S.A., DUBAI BRANCH
 
 
 Professional Experience: Junior (experience &lt; 3 years)
 
 
 Education Level: Bachelor's Degree
 
 
 Company Name: Tractebel
</div>

Executive Admin - HR Ops

SKM Air Conditioning LLC

<div>
 
 
 About Us
 
 
 
 
 
 
 Since 1974,
 
 S.K.M Air Conditioning LLC
 
 has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With
 
 2,000+ employees
 
 representing
 
 30+ nationalities
 
 , SKM operates in
 
 8+ countries
 
 and delivers solutions to
 
 30+ global markets
 
 . We pair engineering excellence with digital innovation&mdash;modern data platforms, AI/ML, and automation&mdash;to elevate product quality, customer experience, and operational efficiency.
 
 
 
 
 
 
 Why Join SKM?
 
 
 
 
 
 
 At SKM, you&rsquo;ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers&mdash;particularly Arabic-speaking clients and government entities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Service Coordination &amp; Documentation
 
 
 
 
 
 <ul>
 <li>
 Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare AMC, Repair, and Replacement quotations as requested by Regional Sales Manager or MSPs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Create, organize, and maintain accurate manual and digital data records in line with company procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare proposals (AMC and T&amp;M) based on technician site inspections.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sort, classify, file, and retrieve information as per content and purpose.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Cross-Functional Coordination
 
 
 
 
 
 <ul>
 <li>
 Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate with Operations, Projects, and Delivery teams to support project-related invoicing, delivery status, and client requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate with AFS headquarters to obtain signed and stamped AMCs for clients.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Customer &amp; Client Communication
 
 
 
 
 
 <ul>
 <li>
 Communicate with customers to explain information, resolve queries, and support service processes.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&amp;M jobs, complaints, and service requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist walk-in customers and manage incoming calls, directing them to relevant personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up with clients regarding payments, AMC renewals, repairs quotes, and service closures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Financial &amp; Administrative Support
 
 
 
 
 
 <ul>
 <li>
 Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Deposit received payments and cheques into SKM bank accounts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Arrange payment and AMC agreement collections via courier or cost-effective means.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up on overdue payments on behalf of the Regional Sales Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 
 <ul>
 <li>
 Prepare reports, charts, graphs, and statistical information required for branch operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support sales and service teams with presentation, reporting, and administrative requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 General Duties
 
 
 
 
 
 <ul>
 <li>
 Coordinate with internal teams to ensure timely completion of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Perform clerical duties as assigned to support departmental activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Execute any additional tasks assigned by the Branch Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Proven experience in customer service and administrative operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of MS Office applications.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong customer communication and service practices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Familiarity with coordination processes in a technical or service environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills
 
 
 
 
 
 <ul>
 <li>
 Proficiency in English; Arabic is a must.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong oral and written communication skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Customer service orientation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong planning, organizing, and time-management abilities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-solving and stress tolerance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Presentation and reporting skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Good computer literacy.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Self-motivated and task-driven.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Behaviours
 
 
 
 
 
 <ul>
 <li>
 Customer-oriented approach.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong teamwork and collaboration.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Result-driven mindset.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Effective communication.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Priority and time management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At
 
 SKM
 
 , we value expertise and innovation. You&rsquo;ll be part of a collaborative finance team that drives strategic decisions and supports growth across the business.
 
 
 
 
 
 If this sounds like you, we&rsquo;d love to hear from you!
 
</div>

Service Coordinator

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

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